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Top 50 Systems Support Specialist Skills

Below we've compiled a list of the most important skills for a Systems Support Specialist. We ranked the top skills based on the percentage of Systems Support Specialist resumes they appeared on. For example, 10.2% of Systems Support Specialist resumes contained Computer Hardware as a skill. Let's find out what skills a Systems Support Specialist actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Systems Support Specialist

1. Computer Hardware
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high Demand
Here's how Computer Hardware is used in Systems Support Specialist jobs:
  • Administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Consulted with customers to identify needed repairs or replacements for computer hardware components.
  • Maintained inventory for computer hardware and software.
  • Supported all computer hardware and peripherals.
  • Configure all software on local PC's and maintain inventory of all computer hardware / software including their respective licenses.
  • Provided support to the divisions field offices and independent producers/agents on the operation of micro computer hardware and software products.
  • Installed, configure and troubleshoot computer hardware, printers, operating systems, network configurations and software.
  • Evaluated computer hardware, software and peripherals, diagnosing issues and making software/setting adjustments as needed.
  • Install, repair and upgrade computer hardware and software on PC and MAC workstations.
  • Evaluated and recommend microcomputer hardware and software for use within the department.
  • Install, upgrade and troubleshoot computer hardware, peripherals and audiovisual equipment.
  • Replaced hard drives, ram, and other internal computer hardware.
  • Repair computer hardware failures when cost effective, or recommend replacement.
  • Maintained the inventory of all computer hardware and PDA's.
  • Install, modify, and repair computer hardware and software.
  • Handled all computer hardware repairs, installations, and upgrades.
  • Installed microcomputer hardware and software in a LAN environment.
  • Installed, configured and updated computer hardware.
  • Installed and troubleshot computer hardware and software.
  • Purchased computer hardware and software.

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109 Computer Hardware Jobs

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2. Network Printers
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high Demand
Here's how Network Printers is used in Systems Support Specialist jobs:
  • Install, troubleshoot and fix network printers connected to HP Jet Direct Print Servers and local printers.
  • Diagnosed, repaired, and maintained network and non-network printers, copiers, scanners and fax machines.
  • Ghosted user's PC, Back up data, Set up E-mail and install network printers.
  • Trouble shoot Network Printer issues in minimum down time (More than 150 Network printers).
  • Provide network printers support, repair, installation, service and maintenance within SLA.
  • Installed network printers on print server; implemented network printing through Group Policy.
  • Managed new printer project working with Canon vendor to replace 30 network printers.
  • Installed both local and network printers, as well as various PC peripherals.
  • Supported and maintained computers, scanners, network printers and drives.
  • Set up and configured network printers using standard TCP/IP protocol.
  • Installed network printers and insured users could connect and print.
  • Skilled in troubleshooting network printers, especially HP printers.
  • Configure local PC connections to network printers.
  • Installed local and network printers.
  • Swap and replace Network Printers.
  • Installed / Configured Network printers.
  • Installed and configured network printers Configured and supported BlackBerry, iPhone and Windows mobile devices
  • Install network printers, Barcode printers and all others devices & software.
  • Print Server Implemented a Print Server to setup all network printers in one centralized location for ease of management and installation.
  • Supported peripheral equipment such as Network Printers, iPhones and tablets Trained end users in MS Office and other proprietary software.

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1 Network Printers Jobs

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3. Technical Support
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high Demand
Here's how Technical Support is used in Systems Support Specialist jobs:
  • Provided comprehensive technical support for the Education Department's Learning Management System.
  • Provided technical support to assist clients with complex computer security related issues.
  • Provided technical support for financial institutions using OCR Check Processors.
  • Provided technical support to users using company software.
  • Provided tier I and II technical support for over 350 users located in various offices throughout the United States and Canada.
  • Provide technical support for 430+ users at a given time and ensured proper maintenance of workstations, printers, and peripherals.
  • Provide direct technical support to customers and answer questions related to system software, hardware, and applications.
  • Provided technical support for over 250 satellite offices (member locals) throughout the US & Canada.
  • Provide second level technical support for global IT infrastructure supporting 35,000+ employees throughout the U.S. and overseas.
  • Provided training and technical support for users with varying levels of IT knowledge and competence.
  • Provided excellent customer service and technical support to over 400+ users, in-house and remote.
  • Demonstrated, provided technical support and instructional assistance for 10 - 24 adult students.
  • Managed a team of 3 who provided daily technical support to end users.
  • Provided technical support to 400+ end users located within the home office.
  • Provided technical support and network maintenance for division staff.
  • Provided on-site technical support during conferences held by LCG.
  • Provided remote technical support to teachers and school administration personnel using Altiris.
  • Reconditioned DoD hard drives for reuse in non-classified AIS systems Provide technical support to all aspects of the Automated Support Branch.
  • Provide technical support to all DOD hospital employees and help the IT department in the uninstall/re-install process of all three applications.
  • Provided telephone technical support for SCSI and fibre channel products.

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2,394 Technical Support Jobs

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4. Customer Service
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high Demand
Here's how Customer Service is used in Systems Support Specialist jobs:
  • Provided exemplary customer service and satisfaction; received recognition and awards for outstanding customer service and technical acumen.
  • Implemented automated VOC (voice-of-customer) survey system for technical and customer service departments.
  • Support to a large facility encompassing a Customer Service Department and Distribution Center.
  • Participated in special projects and provided diverse levels of customer service.
  • Provided customer service and communication interface between clients and technical staff.
  • Received numerous accolades and awards for customer service and technical acumen.
  • Corrected customer service order entry discrepancies to ensure customer satisfaction.
  • Ensured customer received superior customer service.
  • Used strong customer service and interpersonal skills when interfacing with corporate and Department of Defense soldiers and civilians to accomplish goals.
  • Provided customer service on multiple Federal Government systems and application in the production, implementation, deployment and maintenance phases.
  • Provide timely problem identification, resolution and closure on each issue in order to provide the best customer service.
  • Key Achievements: * Commended for achieving and maintaining superior levels of customer service quality ratings.
  • Provided customer service, excellent work ethic, and in a fast paced environment.
  • Provide online customer service via Email, Live Chat and Video.
  • Cross coverage as customer service personnel for the help desk.
  • Support customer service agent at the airport.
  • Exemplified the second-to-none customer service delivery for which Conservice is nationally renowned in all interactions with customers.
  • Subject Matter Expert and Team Lead for large multi-module systems used by Customer Service Agents to service customers at Capital One.
  • award for outstanding customer service.
  • Provided customer service in supporting apps for Allscripts, OMS, Taleo, Solar winds, Service now.

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451 Customer Service Jobs

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5. Remote Access
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high Demand
Here's how Remote Access is used in Systems Support Specialist jobs:
  • Provide support for remote access support for 70+ users across WAN Rocky Flats, and Rocky Mountain Arsenal and Lockheed Martin.
  • Configured RSA Authentication Manager 6.1.2 and managed RSA SecurID soft tokens for two-factor authentication for all remote access and VPN users.
  • Trouble-shoot all problems that may arise over the phone and via remote access and instruct when needed with AHLTA.
  • Formulate statements, learning material, and instructions using remote access, power points, and physical presentations.
  • Assisted users with MS Windows NT/2000/XP problems and MS Remote Access Server users using Secure ID tokens.
  • Provided routine maintenance and updates on firewalls, routers, switches and remote access equipment.
  • Provide level 2 support for all POS-related hardware and software through phone and remote access.
  • Assist manager with monitoring and problem solving for remote access service.
  • Provide customer assistance using Active Directory services and remote access tools.
  • Worked with clients & technicians to resolve remote access problems/tickets.
  • Supported clients in creating and troubleshooting remote access profiles.
  • Experience with Terminal Services and Windows XP remote access.
  • Trained sales team on remote access best practices.
  • Support wireless remote access for all field users.
  • Provided remote access to branch offices.
  • Support Firm Remote Access software.
  • Provided support for software, printing, remote access troubleshooting, and network access issues for more than 100 users.
  • Resolve problems accurately in person, by telephone, remote access and via email in a timely manner.
  • Prepare standard login scripts and establishes network access protocols to enable customers to gain local or remote access.
  • Provided Novell and NT network support locally and via remote access for over 48000 users.

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460 Remote Access Jobs

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6. PCS
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high Demand
Here's how PCS is used in Systems Support Specialist jobs:
  • Configured and maintained radio and telephone equipment, to include desktop PCs and fax machines, for the 2/22 Infantry Battalion.
  • Performed installation and maintenance of enterprise PCs, laptops, printers and scanners running in a Windows Active Directory environment.
  • Established and maintained PC images to expedite deployment of PCs throughout a user community of approximately 1,200 users.
  • Proposed and led major technical upgrades no zero downtime on servers, PCs and Symbol scanners.
  • Planned and facilitated the migration of PCs from Windows XP to Windows 7 Enterprise environment.
  • Install and maintain all organization owned PCs, including setting annual hardware and software standards.
  • Served as Company Laptop Specialist, providing hardware and connectivity support for mobile PCs.
  • Repair damaged equipment during slower periods: PCs, printers, RF guns.
  • Converted the network from mainframe CRTs to PCs and trained all the users.
  • Perform installation, maintenance and deployment of agency PCs and technology devices.
  • Install PCs, printers and other peripherals at the customer's location.
  • Supported computing devices include desktops, laptops And tablet PCs.
  • Installed new PCs to host software for each display.
  • Provided System Performance statistics on PCs and AS400 platform.
  • support for a 24/7 semiconductor production environment maintaining Linux and Windows servers as well as automation PCs controlling robotic production equipment.
  • Conducted initial user setup on PCs and provided phone and physical support throughout equipment implementation lifecycles.
  • Create physical networks by running Ethernet cables to PCs, switches, and Digi switches critical in minimizing downtime.
  • Installed, imaged and repaired PCs, network, audio and video systems in a Windows/ Linux environment.
  • Replaced 125 desktop PCs based on 7 year warranty cycle.
  • Perform system updates, antivirus and antimalware installation, and system migration for users' desktops/PCs running Windows platforms.

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184 PCS Jobs

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7. Windows XP
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high Demand
Here's how Windows XP is used in Systems Support Specialist jobs:
  • Created and implemented strategy for Windows XP application compatibility on Windows 7.
  • Worked with network imaging software to update Operating Systems from Windows XP to Windows Vista and to Windows 7.
  • Diagnose software / hardware issues and address compatibility problems across Windows 2000 Professional and Windows XP Professional platforms.
  • Network & Office Administration - Maintained LAN, Windows 2000 / 2003 Server & Windows XP workstations.
  • Applied systems updates and configuration changes in Windows XP, 7, and server operating systems.
  • Perform regular scheduled network maintenance on Server 2000/2003, Exchange 2003, and Windows XP Pro.
  • Created and deployed Windows XP and Windows 7 images using Ghost for workstations on ships.
  • Migrated all PC users from Windows XP to Windows 7 or Windows 10.
  • Planned and implemented the organization s migration from Windows XP to Windows 7..
  • Involved in the enterprise migration from Windows XP to Windows 7 workstations.
  • Upgraded the workstations from Windows 2000 to Windows XP and Windows 7.
  • Migrated data from old Windows XP over to new Windows 7 workstations.
  • Helped oversee the division-wide move to Windows XP from Windows NT.
  • Provided local and remote support for Windows XP and Server 2003.
  • Provide desktop troubleshooting and support for Windows XP and Windows 7.
  • Diagnosed and troubleshoot Windows XP system and network issues.
  • Support ITI's banking software, Windows XP, Office 2003, 2003 Server.
  • Support OS Windows XP and Windows 7.
  • Investigated/resolved all Windows XP operating system infection and remediation issues in the law library community.
  • Key Contributions and Accomplishments Systems Upgrade - Performed upgrade of all workstations from Windows 2000 to Windows XP Professional.

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9 Windows XP Jobs

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8. Desk Support
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high Demand
Here's how Desk Support is used in Systems Support Specialist jobs:
  • Help Desk support for Windows 2000 & XP Professional desktop and laptop computers locally and remotely using DameWare and Remote Desktop.
  • Provide help desk support to all Firm users on applications, peripherals, printers and other IT support as requested.
  • Revolutionized help desk support by researching, proposing, and implementing help desk software from email/phone-based support.
  • Research, diagnose, document, troubleshoot and resolve technical issues providing Help Desk support.
  • Provided systems software help desk support and training for over 650 property and Corporate associates.
  • Provided computer help desk support via telephone, web, and e-mail with end-users.
  • Provided desktop, and help desk support to 400 plus local and remote users.
  • Level 1-2-3 help desk support via phone, in person, and remotely.
  • Provided Tier 2 Help Desk Support for Microsoft Applications and Real Estate Applications.
  • Provided help desk support for all World Class Logistics and Administrative teams nationwide.
  • Provided first level support for the Help Desk supporting 170 + stores.
  • Accommodated help desk support for 36 Arrowhead Library System member libraries.
  • Provided help desk support for over 100 users.
  • Provided help desk support for property.
  • Provided advanced help desk support.
  • Provided helpdesk support and computer technician support.
  • Help Desk support for technicians and customers using remote testing, administration and maintenance on Definity G3 switch
  • Maintained PC Inventory control list, provided computer help desk support and pc troubleshooting and repair.
  • Perform Management Information System (MIS) helpdesk support work.
  • contract) Support all Internal and external users for Larson Juhl in a Desktop/helpdesk support environment.

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14 Desk Support Jobs

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9. Active Directory
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high Demand
Here's how Active Directory is used in Systems Support Specialist jobs:
  • Configure end-user connectivity and administer active directory groups and members.
  • Completed a redesign of Active Directory with all documentation.
  • Co-administered and Co-planned Corporate Active Directory domain.
  • Administered active directory groups and permissions.
  • Assumed the duties of asset management, active directory account creation, active directory email distribution list management.
  • Installed and maintained MS Exchange 2003 and Windows Server 2003 R2 with Active Directory support and administration.
  • Performed account administration in Active Directory, MS Exchange, SMS, SAP, and Business Objects.
  • Assigned users to appropriate security groups and user groups within Microsoft Active Directory and Microsoft Exchange.
  • Experienced in working in Active Directory creating and maintaining security groups, user and computer accounts.
  • Manage user account in Active Directory (AD), including file and folder access permissions.
  • Maintain Access level right in Active Directory along with setting up Group Policies.
  • Install and support Microsoft Active Directory environment for 100+ users.
  • Utilize Active Directory for account changes and password resets.
  • Maintain the Active Directory structure in the domain.
  • Use of Active Directory for user account management.
  • Handled Active Directory account administration, e.g.
  • Add and delete users from Active Directory.
  • Managed Active Directory user and group creation.
  • Manage employees through Active Directory software, Hyena, from onboarding through exit.
  • Created username, Reset password, and gave user right with Active Directory.

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1,323 Active Directory Jobs

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10. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Systems Support Specialist jobs:
  • Provided customer service and help desk support, troubleshooting computer-related problems and assisting with testing design and maintenance of system applications.
  • Traveled to different offices and performed troubleshooting technical issues on site, ensuring optimum stability and functionality.
  • Provided basic troubleshooting for network and systems issues and escalated appropriately.
  • Performed regular maintenance and troubleshooting of systems and network hardware.
  • Provided organization level network administration and troubleshooting.
  • Support and troubleshoot customer computer Networks.
  • Performed a backup role with Windows NT system administration, network troubleshooting, and software installations.
  • Supported troubleshooting, corrections and/or installation of issues involving software, hardware and network issues.
  • Trained students to troubleshoot common networking problems and assisted in classroom instructions and program lessons.
  • Assess, support, design, install, troubleshoot and maintain client IT environments.
  • Sustained good client relationships while troubleshooting daily minor computer problems at their desks.
  • Receive calls from fifteen mortgage branches and troubleshoot various computer problems.
  • Level 1/2 troubleshooting for network and systems issues and escalated appropriately.
  • Implemented VNC viewer and MS Remote Access to troubleshoot remotely.
  • Provided thin client imagining, support, and troubleshooting.
  • Diagnose, troubleshoot and resolve client network connectivity issues.
  • Coordinate with IT personnel to troubleshoot software.
  • Experience with Microsoft OS platforms including DOS/NT/2000/XP/W7 Expertise at creating and maintaining technical documentation, troubleshooting hardware and network connectivity issues.
  • Exchange 200, 2010, SQL Servers Data Base Management * Manage and setup 2008 servers, Troubleshoot Active Directory Services.
  • Converted MSAccess databases from 16-bit to 32-bit platforms; performed testing and troubleshooting.

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1,573 Troubleshoot Jobs

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11. Data Distribution Systems
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high Demand
Here's how Data Distribution Systems is used in Systems Support Specialist jobs:
  • Operate and maintain designated radio and data distribution systems and selected electronic devices.
  • Developed, operated and managed assigned radio and data distribution systems.
  • Maintained radio and data distribution systems.
  • Used various tools during installation, operation, maintenance, and troubleshooting of battlefield radio and data distribution systems.
  • Maintain radio and data distribution systems and a broad range of satellites and other communication devices.
  • Completed six weeks of Signal Support training in maintaining radio and data distribution systems.
  • Install designated radios, wires, cable, and data distribution systems.
  • Installed, operated, and maintained designated radio and data distribution systems.
  • Maintain radio, data distribution systems throughout the communications network.
  • Maintain radio and data distribution systems for Brigade level command.

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12. Setup
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high Demand
Here's how Setup is used in Systems Support Specialist jobs:
  • Transition client to account management upon successful completion of two payroll submissions and/or completion of HR/Benefits Administration setup.
  • Administered IBM AIX RS/6000 workstations, including user maintenance, terminal setup, daily backups and hardware service.
  • Maintain and setup audio visual equipment; Test equipment by identifying discrepancies prior to presentations and meetings.
  • Served as field engineer responsible for setup and maintenance of all hardware across 16 branches.
  • Research new technology options, setup test labs and test out new software.
  • Train users in proper use of software/hardware and setup training scenarios.
  • Installed server software and setup database fields for assets.
  • Schedule, setup, and monitor video conferencing equipment.
  • Installed and setup various PLC's.
  • Worked to establish the technology, setup a testing environment, that would ultimately be used to support the backend systems.
  • Managed network administration functions, including user setup and rights assignments in Novell 5 and Windows 2000 Active Directory infrastructures.
  • Installed, setup, and configured servers and workstations for Novell and NT.
  • Activated and setup all Blackberries (9900 Bold/Torch) and Smartphones.
  • Provided application, connectivity, configuration, setup, and rollout.
  • Configured and setup adhoc networks for employees on business trips.
  • Programmed extensions and help setup all quick dials.
  • Travel off site to setup war rooms for arbitrations and trials on average of 6 to 8 times a year.
  • Moved phones and setup new accounts and voicemail on the PBX Responsible for ordering and contract negotiation with vendors.
  • Configured all SBCs and setup on a new FIDS server with a redundant failover server.
  • Google emailing setup and Supported their Dentrix software and batch processing.

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632 Setup Jobs

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13. Hardware Issues
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high Demand
Here's how Hardware Issues is used in Systems Support Specialist jobs:
  • Performed system diagnostics to fix bugs, software program errors, hardware issues, and corruption in computer systems and networks.
  • Provided tier one desktop support to end users for PC, server, mainframe applications or hardware issues.
  • Provide resolution to end-users and customers to identify, interpret and trouble shoot computer software and hardware issues.
  • Provided support, local and remote, for users regarding OS, software and hardware issues.
  • Served as first point of contact for troubleshooting and resolving software and hardware issues.
  • Published Department Newsletter on Tips and FAQ-s of Software Programs and hardware issues.
  • Diagnosed and resolved software and hardware issues in support of the help desk.
  • Installed, configured, maintained and diagnosed software/hardware issues for PCs and laptops.
  • Diagnosed software and hardware issues and responded quickly, clearly and resourcefully.
  • Supported a variety of software and hardware issues, and data recovery.
  • Resolve software and hardware issues escalated by Level 1 Associates.
  • Coordinated resolution of client hardware issues with various vendors.
  • Assisted customers nationwide with network and hardware issues.
  • Performed PC builds/rebuilds and supported desktop hardware issues.
  • Perform diagnostics and troubleshooting of hardware issues for Mac and PC (Lenovo, Dell, etc.)
  • Support on Lotus Notes 5.0 - 6.5 Monitored all server hardware issues, and replaced as needed.
  • Provided customer service and answered user inquiries regarding computer software and and various device hardware issues.
  • Support users onsite and remotely with software and hardware issues.

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11 Hardware Issues Jobs

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14. Backup
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high Demand
Here's how Backup is used in Systems Support Specialist jobs:
  • Executed daily data backups, media rotation, disaster recover procedures and data integrity verification.
  • Co-planned and participated in corporate backup solution utilizing Backup Exec 11d.
  • Restored database backups when necessary.
  • Maintained clinic of over 300 employees and been a backup for 3 other clinics that have a total of over 850 users
  • Performed hands-on fixes at the desktop level, including implementing file backups, configuring systems and applications.
  • Worked in tandem with outside vendor on all network monitoring and backup applications.
  • Supported and created a variety of networks, storage and backup solutions.
  • Perform and monitor system backups to ensure the safekeeping of company information.
  • Scheduled and verified backups, provided maintenance, and audited user profiles.
  • Configured a 2003 Server Cluster for operation with Backup Exec.
  • Performed nightly backups and system monitoring on several AS/400 systems.
  • Performed system backups; installed and upgraded hardware components.
  • Provided backup to purchasing and finance Business Analysts.
  • Managed the projects for the site (Windows upgrades & Domain Migration) Managed the backup server and other production servers.
  • Improved all backups and recovery schedules for 20 servers by upgrading to Symantec Backup Exec 12D.
  • Key Contributions: Managed daily differential backups and all employee/client requests for file restorations.
  • Maintain all servers, backups and antivirus solutions within a NT/2000 server environment.
  • Provide training for users and administrators as backup to the new team members..
  • Perform daily backup of servers using Symantec Backup Exec.
  • Provide backup on Invoice processing Processing Internal Requisitions; recommend computer equipment to buy and where to get the best price.

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756 Backup Jobs

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15. Laptops
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average Demand
Here's how Laptops is used in Systems Support Specialist jobs:
  • Installed and configured Servers/Desktops/Laptops and various Applications.
  • Assisted student in repairing laptops, printers and workstations in computer labs, facilitating best practices of computer resources.
  • Provided hardware support for all laptops and desktops, including managing vendor technicians calls for warranty repairs.
  • Assisted professors and staff with VPN configuration in laptops as well as configuring their workstations.
  • Installed and configured user laptops and desktops for deployment, including profile and data transfer.
  • Set up laptops, projectors and screens, conference phones and other A/V equipment.
  • Installed, upgraded, and replaced Dell Latitude laptops and Dell OptiPlex desktop workstations.
  • Configure and deploy workstations and laptops * Maintain and troubleshoot hardware and software issues.
  • Configure new laptops with data migration software, email and applications.
  • Image, configure and deploy Tablets, workstations and Laptops.
  • Configure, administer, and maintain laptops for remote users.
  • Maintained, configured and deployed laptops for company employees.
  • Configured and rolled out laptops for the Sales Department.
  • Image desktop and laptops using Ghost console application.
  • Create and Image laptops, and desktops.
  • Update Bios and diagnose desktops and laptops.
  • Disassemble and repair students' laptops.
  • Upgraded 400 laptops and desktop PC's to Win 7.
  • Ghosted (image) all firm PC's and laptops to the firms specification using Acronis disk (10.5 version).
  • Performed configurations, installations, reconfigurations (ghosting), and reallocations of workstations and laptops for Faculty/Staff and students.

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98 Laptops Jobs

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16. User Accounts
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average Demand
Here's how User Accounts is used in Systems Support Specialist jobs:
  • Configured user accounts and environments, assisted end users with custom configurations
  • Administered user accounts on various essential computer based systems.
  • Deployed programs, Added and Deleted systems, Created and deleted user accounts and assigning appropriate security rights through Active Directory.
  • Perform network administration functions, set up new user accounts/ permissions, reset passwords and administer group policies in Active Directory.
  • Maintained reliability of Domain Controllers along with file and print shares, file replication, user accounts and scripts.
  • Administer user accounts, permissions, and access rights on Windows Server 2008/Exchange 2010.
  • Set up, change and remove all user accounts for network and email access.
  • Set up user accounts, permissions and passwords; maintain global address book.
  • Utilized Active Directory for user accounts, profiles, and MS Exchange issues.
  • Create new user accounts for Active Directory, Anasazi, Exchange.
  • Created and managed Windows user accounts within Active Directory.
  • Managed user accounts and permissions in Active Directory.
  • Administered user accounts and reset passwords.
  • Create user accounts in Active Directory.
  • Create user accounts on CHCS, Snare Works AHLTA, SNPMIS and CCE.
  • Create user accounts in CHCS, AHLTA, DII and CCE.
  • Create and maintain user accounts for Active Directory, Building Access, Oracle Databases, and user shares on Windows Servers.
  • Manage user accounts and profiles for computer, alarm, voicemail and phone systems.
  • Utilize Active Directory to configure new Exchange user accounts and BlackBerry handheld accounts.
  • Maintained user accounts and privileged access via UPM and sudo.

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217 User Accounts Jobs

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17. Computer System
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average Demand
Here's how Computer System is used in Systems Support Specialist jobs:
  • Collaborate and perform technology assessments with end users regarding computer system needs for operational effectiveness and efficiency.
  • Insure networking infrastructure for proper configuration of hardware within Customer Computer Systems and Operating Systems.
  • Researched and developed solutions to software and hardware problems in remote customer computer systems.
  • Monitor and maintain administrative and instructional computer systems as required.
  • Provide training on automated telecommunication computer systems and printers.
  • Performed maintenance of computer systems.
  • Provide valuable technical, floor, and office support to maintain and ensure the physical/operational integrity of computer systems.
  • Assist phone-in customers with the installation of end user software to support remote access of DOD computer systems.
  • Performed analyst and information assurance functions: construct, edit, and test computer system programs.
  • Installed and provided support for PC software and administered computer upgrades to all computer systems.
  • Create files to support new ATM's in multiple computer systems.
  • Implemented software and operating system patches on over 300 computer systems.
  • Trouble shot and maintained computer systems in tactical operations.
  • Oversee the daily performance of computer systems.
  • Provided support on user owned computer systems.
  • Maintain daily performance of computer systems.
  • Train people in computer system use.
  • Provided technical support for computer systems purchased from Interlake bankruptcy estate until final shutdown.
  • Assist on several projects with Home Office including new computer systems, developing insurance compliance matters, and improving the workflow.
  • Adhere to company/quality specifications in setting up networking, repairing, and configuring computer systems, printers, copiers and peripherals.

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152 Computer System Jobs

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18. SQL
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average Demand
Here's how SQL is used in Systems Support Specialist jobs:
  • Use Oracle SQL and PL/SQL to extract Accounts Receivable data from the Banner ERP for reporting and analysis.
  • Configured touch-screen Directory system for General Motors Building, VB front-end and MS SQL Server back-end.
  • Supervised all Quantum SQL database maintenance and updates for 4 separate databases with over 1000 tables.
  • Recommend, implement, and maintain UC4, automated SQL scripts for other users.
  • Maintained, rebuilt, & queried data from SQL Server Databases for end users.
  • Created business reports using SQL and Visual Studio 2008, MS Access and Tableau.
  • Performed data cleansing and ETL for clients using MS SQL Server Integration Services.
  • Operated and help managed Microsoft Access and SQL databases for the property.
  • Demonstrated proficiency in Windows operating systems and MS SQL database systems.
  • Created queries with SQL to reconcile warehouse inventory to CPR+ database.
  • Produced custom reports and queries using SQL and Microsoft Access.
  • Maintain SQL DHCP and Exchange server including AD accounts.
  • Utilized SQL and VB programming skills to update database.
  • Developed database applications using Oracle PL/SQL and Forms.
  • Developed and administered Microsoft SQL Server 2000.
  • Install and Configure MS SQL Server 2008 R2.
  • Configured and installed multiple engineering applications, Siemens Solid Edge, INFOR Visual SQL, SurfCAM, MAZACam, and WIN-CNC.
  • Developed reports to assist the client's daily business needs using Excel Macros, SQL Queries, or Tableau.
  • Implemented Mantis, an open source ticketing software based on MySQL on Solaris.
  • Support hosted system using IIS, .net, MS SQL, MS Windows and Silverlight utilizing VMWare ESX on FC SAN.

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19. VPN
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average Demand
Here's how VPN is used in Systems Support Specialist jobs:
  • Identified, troubleshoot, and resolved technical issues with computers, printers, applications, network connectivity, and VPN access.
  • Created new accounts, reset passwords, and configured access for users within Active Directory, VPN, and Wireless environments.
  • Expanded Responsibilities: November 2006 - assigned application engineering responsibilities for mobile VPN deployment of 150-member fleet MDT's.
  • Experience deploying and utilizing firewalls, IDS's, VPN, and traffic modeling and optimization is a plus.
  • Maintained 50 users, 6 Servers, and 2 offices (1 remotely) connected via VPN tunnel.
  • Created network, e-mail, dial-up, VPN, and systems security access accounts for all employees.
  • Provided technical support to all U.S. remote field sites including support using VPN and NetMeeting applications.
  • Assisted customers with network connectivity, wireless setups and remote access through VPN.
  • Reset passwords, and trouble shoot connection problems using Sonic Wall VPN client.
  • Utilize Cisco VPN, Net Support and VNC viewer to resolve issues remotely.
  • Supported remote users with VPN problems and general Windows problems.
  • Secured corporate finance portal with Check Point VPN technology.
  • Implemented VPN solutions for traveling remote users.
  • Support Remote mobile users using VPN.
  • Install and support VPN hardware.
  • Network Monitoring/Troubleshooting Cisco Routers/Switches RSA VPN support for remote users
  • Created VPNs at each location to facilitate remote assistance, network management, troubleshooting & maintenance.
  • Set up and maintained users with vpn on the RSA server.
  • Installed and configured Cisco VPN client and Spring Mobile broadband cards Configured and supported Nortel BCM 400 BCM Phone system.
  • Authored internal how-to guides for VPN creation, FTP & Samba installation on Linux-based servers.

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636 VPN Jobs

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20. System Support
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average Demand
Here's how System Support is used in Systems Support Specialist jobs:
  • Provided daily system support including hardware, operating systems and applications, installation and modifications.
  • Provided administrative and system support after hours for 24/7 operations facility.
  • Contracted through DeployHR as a System Support Specialist to provide support, maintenance and improvements for Trader Joe's logistics operations.
  • Served as liaison between the legal staff, administrators and third parties with respect to system support issues.
  • Helped train and mentor 2 Signal System Support Specialists while assigned to the company.
  • Provided system support for system processes and trained new associates on system procedures.
  • Operated in dual capacity as a system support specialist and IT purchasing agent.
  • Provide structured, on the job training for subordinate System Support Specialists.
  • Provide Tier 3 Learning Management System support for 250,000 North American customers.
  • Provide system support services to fifteen mortgage offices within the Mortgage Division.
  • Level 2 Rave System Support & SMT/Data Support Team Liaison Activities.
  • Provided system support and network administration to faculty and staff.
  • Provide Level II system support to internal and external clients.
  • Provide around the clock system support for trial attorneys.
  • Provided system support to loan officers and branch staff.
  • Promoted to System Support Specialist Nov. 1995.
  • Provided Multi-System support, held positions of Training Facilitator, System Conversion Specialist, and successfully completed special projects.
  • Facilitated daily operations of a six-person system support team including training, development and workflow management.
  • Provided system support for SOMARD, one of the Army Research Center in Adelphi Maryland, financial and accounting systems.
  • Worked with CDE and Openwindows window systems System Support Specialist.

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30 System Support Jobs

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21. Technical Assistance
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average Demand
Here's how Technical Assistance is used in Systems Support Specialist jobs:
  • Performed Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.
  • Served as company maintenance representative, submitted work orders, and provided technical assistance to lower level operators.
  • Presided over in upgrading computer systems and Microsoft products as well as providing end-user technical assistance.
  • Provided technical assistance in implementing information systems, and deploy and operate dedicated computer systems.
  • Provide support and technical assistance to computer users within assigned area/or facility.
  • Perform signal support functions and technical assistance for military computer systems.
  • Provide technical assistance to users of signal equipment and information systems.
  • Delivered technical assistance regarding hardware and software needs.
  • Provide technical assistance to computer system users.
  • Provided technical assistance for local area networks, and doing maintenance on equipment, terminal devices, power generators and vehicles.
  • Provided the USSOCOM community with technical assistance support as well as formal and informal training on Microsoft Windows 9X/NT O.S.
  • Confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Ensured excellent customer service and satisfaction while providing technical assistance; receiving recognition for this in the form of A.W.E.S.O.M.E.
  • Provide technical assistance to over 300+ employees, assisting with network access, printing, and application software operations.
  • Provide technical assistance and training to U.S. Army and Department of Defense personnel for local area networks.
  • Provided technical assistance for terminal devices to include, radio, wire, and battlefield automated systems.
  • Performed signal functions, providing technical assistance and training to 30-50 personnel per class.
  • Provide technical assistance for radios and computer systems.
  • Performed maintenance on authorized signal equipment and associated electronic devices Trained and provided technical assistance to users of signal equipment.
  • Provided technical assistance and unit level training for automation, communication, and user owned and operated signal equipment.

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228 Technical Assistance Jobs

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22. Helpdesk
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average Demand
Here's how Helpdesk is used in Systems Support Specialist jobs:
  • Managed all technical support for Divisional Helpdesk.
  • Fill a dynamic dual role, assisting the Network manager on the server side and helping maintain the companies' helpdesk.
  • Provided second level support for the helpdesk created printers for application print server and also on the network print server.
  • Performed helpdesk and technical support in the corporate IT department, supporting hundreds of employees both locally and worldwide.
  • Respond to User requests for technical assistance by phone, email, physically or using helpdesk management system.
  • Trained over 500 users in proper computer usage and basic troubleshooting, which reduced overall helpdesk cases.
  • Worked in a team environment of approximately ten helpdesk technicians for first and second level support.
  • Managed PKI team, leading team meetings and assigning tickets in Remedy helpdesk system.
  • Provided tier 2 helpdesk support including installations, maintenance, upgrades and network connectivity.
  • Provided helpdesk support to over 100 personnel, and maintained unit automation systems.
  • Maintained Track-it helpdesk (ticketing) system for tracking campus technical issues.
  • Brigade Helpdesk night shift Non-Commissioned Officer in Charge (NCOIC).
  • Implemented Helpdesk ticketing and network inventory system using Spiceworks IT.
  • Processed helpdesk tickets through Spiceworks Ticketing system.
  • Provided helpdesk phone and remote support Implement client connectivity to corporate LAN using Cisco Catalyst 6500 w/NAM and Cisco 2600/2800/3800.
  • Maintained and track hardware and software inventory and documents all problems and solutions in Spiceworks helpdesk software.
  • Provide afterhours & 24x7 coverage for both helpdesk and IT operations team.
  • On-boarded new branch locations Assisted with helpdesk support on ticket related issues.
  • Continue to update and improve the Intrasite for Home Depot Helpdesk
  • Serve as Helpdesk liaison for Blackbaud (new system)/Siebel(current system) technical meetings.

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37 Helpdesk Jobs

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23. Internet
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average Demand
Here's how Internet is used in Systems Support Specialist jobs:
  • Monitored network with Active Directory for network security and implemented security policies on No Secure Internet Protocol Router Network.
  • Assist end-users with locating information via Hilton IntranetInternet applications and providing active directory assistance.
  • Provided network integration and consulting for customer network upgrades and internet connectivity.
  • Provided hardware break/fix/configuration for laptops, desktops, printers and Internet connectivity.
  • Co-administered Check Point Management console for corporate Internet connection.
  • Rendered support via telephone fax, intranet, internet, email and written communications to successfully resolve problems and answer questions.
  • Introduced and integrated new technologies: Internet and Intranet sites for employees and customers helping increase millions in additional revenue.
  • Provided training for new hires relative to SMTP, Internet headers, DNS records, and time zone conversions.
  • Served as technical support for the custom web Internet/Intranet application, utilizing Windows 2008R2 servers and SQL environments.
  • Create, delete, update and provide installation advice for TDCJ Internet email users.
  • Worked with users to resolve Internet Explorer, MS Outlook and MS Office issues.
  • Audited and migrated intranet web sites to new Internet Information Server on time.
  • Experience with troubleshooting connections to modems, routers, and the internet.
  • Provisioned new high-speed Internet sites in inventory system for national footprint.
  • Monitor day to day internet traffic and review server error reports.
  • Connected the MWMC network to the Internet.
  • Datafeed is provided to various Internet search engines to market our products and their in and out of stock status.
  • Conducted extensive Internet research to locate software companies.
  • Supported High Speed Internet for Comcast.
  • Led Configuration/management/deployment of Cisco Wi-Fi and Linksys Wi-Fi on shipboard for Vsat broadband Internet.

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509 Internet Jobs

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24. Novell
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average Demand
Here's how Novell is used in Systems Support Specialist jobs:
  • Configured and installed computer equipment on a Novell 5.1 network
  • Maintained Novell network of approximately 50 personal computers.
  • Provided desktop support for Windows 95/98/2000/NT and Novell clients for several academic colleges and departments of the University Libraries Systems.
  • Installed, configured, and maintain highly complex and technical hardware and system software for Novell 5x, 6x servers.
  • Provided first-response and 24/7 maintenance support for workstation equipment, applications, and Novell network supporting all college administrative offices.
  • Participated in migration from Novell to Windows, collaborating with the team to ensure on-time completion.
  • Provided Novell / NT LAN and application support for Windsor campus delivering services to approx.
  • Designed, built, and maintain the SCSI workstation backup system for the Novell Server.
  • Performed administrative tasks on Novell 5 and Windows 2000 network.
  • Planned and perfected the Novell network for the office.
  • Repair Novell and NT server.
  • Administered and supported, Windows 2003, RHEL, Open Enterprise Server, Sugar CRM and Novell Netware.
  • Installed and supported Banyan Vines and Novell Network; converted Banyan Vines network to Novell Network environment.
  • Work with O/S2 operating system, Synch Manager, Novell Network and different dial up mediums.
  • Compiled, Tested and debugged Biometric Software for Novell, Windows and Linux operating systems.
  • Designed and installed the Novell Netware Local Area Networking for Legal and Accounting departments.
  • Provided system administration duties of IBM AIX 4.x, Novell Netware, and Windows.
  • Converted 40 Novell 3.11 servers to 12 Novell 4.11 servers.
  • Manage Novell Users and Authentication for Novell network resources.
  • Supported Windows and Novell Netware Environments.

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25. Unix
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average Demand
Here's how Unix is used in Systems Support Specialist jobs:
  • Developed and maintained Unix server for network-traffic security monitoring district-wide.
  • Administer Windows and UNIX servers for application deployment and configurations.
  • Coordinated enhancement specifications for existing Unix based product and report.
  • Supported Unix-based computers and servers.
  • Manage computers remotely or physically: install software, running updates, change settings, send UNIX commands, etc.
  • Validated files were present on servers by use of Unix to locate files on servers within file path.
  • Installed and deployed of a dealer management system on SCO UNIX platforms and Windows server operating systems.
  • Performed UNIX system administration functions to install, maintain and upgrade the department Sun servers.
  • Trained and assisted new hires for both Network team and Unix team.
  • Created UNIX virtual printer that automated storage of a PDF documents.
  • Create scripts to run our departmental reports Unix, SQL.
  • Supported multiple PC, UNIX and Mainframe applications.
  • Integrated Unix based POP3 access into Exchange environment.
  • Provided support for UNIX, DOS, XENIX, UNIPLUS, THEOS, and OSAP operating systems.
  • Secure Telnet applications [Putty], Dsview and Windows Remote Desktop Sharing to access UNIX /Linux and windows servers.
  • Created and maintained the Raima database import and export data using UNIX shell scripts.
  • Resolve errors within proprietary application on java, oracle and unix.
  • Coordinated conversion of NeXT workstations to Sun Microsystems UNIX workstations.
  • Supported UNIX platform and Informix database.
  • Served as a system administrator on a new Dynix system which utilizes a Sun Solaris UNIX platform.

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1,661 Unix Jobs

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26. Citrix
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average Demand
Here's how Citrix is used in Systems Support Specialist jobs:
  • Resolve Citrix issues for company management team
  • Deployed desktop and laptop computers to various users with client specific software such as Citrix, Microsoft CRM and Great Plain.
  • Worked with Citrix XenApp 6.5 to provide remote users with access to email, files and other vital office tools.
  • Supported Cisco Security Agent (CSA) and Web Citrix client (TMO) for secure connection and database applications.
  • Developed and maintained technical expertise in Windows, Lotus Notes, JDE, SAP and Citrix.
  • Set up a VPN account for thin web client in Citrix and remote Terminal server environment.
  • Utilized Citrix for remote support, Remedy for call logging and tracking of support calls.
  • Served as the Lead Engineer in the company's new Citrix VDI deployment.
  • Resolved issues related to remote access connections via Citrix & Cisco VPN.
  • Perform support, maintenance Citrix windows 2003 mainframe, Support Win Terminals.
  • Provide support for remote users using Citrix and Outlook Web Access.
  • Designed, Configured, and Managed 1500 user Citrix Environment.
  • Assisted with in-house, web-based applications and Citrix-based programs.
  • Support remote workers using Citrix.
  • Provide support to Citrix users.
  • Use Basic UNIX/ VI skills, SQL, HTML, Citrix.
  • Supported virtualization (Citrix) server diagnostics and system performance evaluations.
  • Enlisted as Citrix Admin for Avaya Technicians and Business Partners who support ABN AMRO.
  • Experience with Citrix Metaframe in a support role of the state-wide enterprise environment.
  • Use of Sophos Enterprise antivirus, active directory, citrix, Cerner Millennium, wireless communications, and remote software.

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317 Citrix Jobs

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27. OS
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average Demand
Here's how OS is used in Systems Support Specialist jobs:
  • Cross-trained operators to perform production support duties.
  • Monitored Remedy queues and perform diagnostic and corrective action to server hardware, operating system, software and compliance related issues.
  • Installed on all 12 M1A2 Tanks, upgraded equipment to assist teams communicate across the battlefield and disseminate information.
  • Work closely with the development team to conduct standard set of tests to validate that the program meets requirements.
  • Researched the benefits of Microsoft System Center Configuration Manager 2012 R2 and presented findings to Director.
  • Managed PCI and SSAE 16 audits and worked closely with the PCI auditing team.
  • Reduced project costs by 80%, resulting in $350,000 savings for company.
  • Programmed radios with encryption keys and constructed relay antennas at advanced training in 2009.
  • Provide on-site and shop based diagnosis and repair of PC and networking issues.
  • Maintained, diagnosed, and repaired all systems in Texas Woman's University.
  • Re-imaged computers when necessary with Win XP and Win7/Win10 OS.
  • Created, responded to, escalated and closed tickets.
  • Performed hardware, and systems diagnosis as needed.
  • End user support on Windows OS.
  • Provide diagnoses for systems problems.
  • Tracked all outstanding tickets, worked closely with Tier III Technicians to ensure any problems were resolved in a timely manner.
  • Track, update and close user requests through ticketing system known as Service Desk Any other tasks assigned by supervisor.
  • Work closely with other IT team member in headquarter on system maintenance, upgrade and configuration projects
  • Performed installation of Microsoft OS 2K via Ghost imaging process.
  • Support middleware in IBM's software division's DHE (Download Hosting Environment) including architecting and supporting the network firewalls.

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4,015 OS Jobs

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28. Trouble Tickets
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average Demand
Here's how Trouble Tickets is used in Systems Support Specialist jobs:
  • Hosted weekly project and release management meetings for enhancements/trouble tickets.
  • Implemented Remedy ticketing system for logging trouble tickets and escalations.
  • Track trouble tickets in the system ensuring timely updates are inputted for actions taken to resolve the problem.
  • Originated, resolved, and documented trouble tickets and calls using Remedy's Action Request System application.
  • Entered, processed, and managed change requests and trouble tickets using ClearQuest and Remedy.
  • Help Desk professional logging user trouble tickets for various hardware and software problems.
  • Helped track and manage trouble tickets for future review and trending.
  • Responded to trouble tickets and documented all activity related to ticket.
  • Submitted client and self initiated trouble tickets for video inventory system.
  • Respond as a field technician to Help Desk Trouble Tickets.
  • Coordinated and scheduled hardware changes to resolve trouble tickets.
  • Created work orders and tracked trouble tickets using Remedy.
  • Generated trouble tickets and managed help desk ticket system.
  • Assist with tier two escalations of trouble tickets.
  • Provided daily support of 15-20 trouble tickets.
  • Follow up on escalated trouble tickets.
  • Developed and resolved trouble tickets.
  • Monitor and work trouble tickets.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
  • Answered incoming calls for the IT Command Center and issued trouble tickets for users problems.

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15 Trouble Tickets Jobs

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29. Voip
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average Demand
Here's how Voip is used in Systems Support Specialist jobs:
  • Designed and implemented call center communication networks using Point-to-Point T1 and ISDN lines, VoIP Routing and IP data communications.
  • Test and configure CISCO wireless WLSE's and AP's for mobile ordering carts and wireless VOIP phones.
  • Support, connect and troubleshoot Smart Cell Devices or VoIP phones and connect to enterprise email system.
  • Manage and support network/local printers, copiers, Fax machines and VOIP phone system.
  • Assist in the administration of Cisco Call Manger and Unity VOIP telephone system.
  • Upgraded 15 switches to new PoE technology to prepare for VOIP migration.
  • Maintain and configure VOIP system using an AllWorx system.
  • Designed a VoIP phone network using CISCO technologies.
  • Installed and maintained Cisco VoIP phones.
  • Installed Cisco VOIP phone systems.
  • Trained end users on the Bridge Operator Console 3 for CUCM, and the VoIP phones.
  • Designed and configured data signal & voice over IP (VOIP) networks through PVC's (private virtual circuits.
  • Support of Tekelec s T6000 VOIP system, Meridian PBX hardware, Call Pilot and Phone Express voice mail.
  • Increased patient tracking efficiency by implementing voip system at remote field clinic.
  • Assisted Network team with Avaya phone installations and VoIP phone provisioning.
  • Support of CISCO VOIP Unity Phone Systems and Avaya Phone Systems
  • Coordinated with Telecom, VOIP and PBX Vendors.
  • Configured and installed Nortel Networks VOIP phones.
  • Configured and setup user's DID, voicemail, and VoIP for internal connection with other offices around the world.
  • Managed printer contracts, Avaya IP Office and Avaya VOIP phones and Polycoms.

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576 Voip Jobs

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30. Software Applications
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low Demand
Here's how Software Applications is used in Systems Support Specialist jobs:
  • Created warranty process and procedure for in/out of warranty hardware/software applications in advent emergency or DSR recovery.
  • Assisted Technical Analysts with development of software applications via testing, modification and maintenance.
  • Test various software applications, quality control testing of reports and procedural documentations.
  • Supported internal users with multiple software applications to ensure smooth daily operations.
  • Identified and learned appropriate software applications used and supported by the organization.
  • Assisted in occasional product testing regarding new hardware devices and software applications.
  • Install various licensing for various software applications for engineering.
  • Support for various other internal software applications.
  • Provided training of software applications.
  • Evaluated, tested and recommended O/S and core software applications as standard to replace Dow's existing environment.
  • Lead and delegate service desk team tasks including all support of workstations, software applications, and printers.
  • Provided level two support on all software applications as well as hardware and printers.
  • Install and maintain software applications related to medical billing for 41 clinics.
  • Installed all system components, peripheral hardware and software applications.
  • Tested all new and revised software applications prior to implementation.
  • Trained and answered questions from employees on software applications.
  • Trained users on software applications and provided ongoing support.
  • Reviewed security documentation to ensure compliance requirements met for access to accounting, payroll and institutional software applications.
  • Provide prompt, courteous telephone support to firm users on a variety of software applications including MS Office and Softwise.
  • Monitor, track & manage the install of hardware and software applications.

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1,212 Software Applications Jobs

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31. Local Area Network
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low Demand
Here's how Local Area Network is used in Systems Support Specialist jobs:
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Researched and coordinated Local Area Network (LAN) applications for statistical process control, shop floor tracking, and CNC.
  • Installed, configured, supported and organized local area network (LAN), wide area network (WAN).
  • Perform all system administration functions for 180+ users on 12 different personal computer Local Area Networks (LAN's).
  • Served as the liaison with the Division of Information Management (DOIM) for telephone and local area network issues.
  • Optimized Local Area Networks for 600 clients improving performance of database servers, network peripherals, and desktop applications.
  • Point of contact for user issues and resolution through various troubleshooting techniques and processes inherent with local area networks.
  • Network administration includes installation, support, and troubleshooting of both Wide Area Network and Local Area Network.
  • Provide 1st and 2nd level Local Area Network support; as well as Wide Area Network groups.
  • Collaborated with corporate office to install, setup, and monitor local area network (LAN).
  • Focus on installation, maintenance, problem resolution for PC workstations in a local area network environment.
  • Maintained two office local area networks consisting of twelve computers, four printers and two HP switches.
  • Configure Cisco switch for the local area network and related equipment and maintaining backup configuration.
  • Provide technical assistance and training for local area networks to both personnel and customers.
  • Maintained support systems for supply and maintenance systems for six local area networks.
  • Install computers and printers onto their local area network.
  • Provided technical assistance and training for local area networks.
  • Installed, managed and maintained Local Area Network.
  • Provide training for local area networks.
  • radio, wire and battlefield Achievements Maintained a local area network with over computers with high levels of system availability.

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199 Local Area Network Jobs

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32. Tcp/Ip
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low Demand
Here's how Tcp/Ip is used in Systems Support Specialist jobs:
  • Resolved telecommunications, network, and computer security issues and established security practices including Windows Server operating systems and TCP/IP protocol.
  • Installed/upgraded new software or hardware configurations and validated TCP/IP settings using technical support for advance features related to networking.
  • Maintained and managed all Microsoft platforms including Active Directory/Group Polices, DHCP, DNS, Exchange, and TCP/IP.
  • Set up users to enable remote access using PC Anywhere, IPX and TCP/IP.
  • Implemented Windows NT and 2000 TCP/IP network and configured DNS, DHCP.
  • Experience supporting Networking, TCP/IP used on a day to day basis.
  • Managed all TCP/IP network configurations of workstations and printers.
  • Install, and configured printers using standard TCP/IP protocols.
  • Support of multiple domains in a TCP/IP environment.
  • Worked with TCP/IP and network management.
  • Implemented and managed TCP/IP network.
  • Directed production TCP/IP LAN installations.
  • Configure severs utilizing TCP/IP, DNS, WINS and DHCP.
  • Managed TCP/IP, DHCP and FTP servers.
  • Set up entire network infrastructure for computer labs used to teach Microsoft Server/Workstation, Novell, and TCP/IP.
  • Configured and maintained connectivity between NT and Novell 4x servers via TCP/IP and IPX/SPX.
  • Examined TCP/IP stack and Wireshark traces and processor dumps.
  • Support TCP/IP Ethernet network of 500+ users.
  • Experience with Wireless LANs, TCP/IP, VPN, DNS and DHCP.
  • Utilize Active Directory management tools, Microsoft SCCM, remote assistance & tcp/ip tools.

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33. Linux
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low Demand
Here's how Linux is used in Systems Support Specialist jobs:
  • Provided local and wide area network, troubleshooting support, and fixing errors on Windows, LINUX and Apple servers.
  • Managed six Red Hat Enterprise Linux servers, running enterprise-level web applications for libraries across the state of Iowa.
  • Provided second tier desktop technical support for LINUX servers at College of Management at Georgia Tech.
  • Provided support for Database server, SAP, Linux, Campus web system and VoIP.
  • Worked with mostly Windows based environments but have been learning some Linux.
  • Co-Managed and secured corporate Red Hat Linux server for customer portal.
  • Maintain backups for 30+ Linux servers using Backup Exec 2012.
  • Install, configure and maintain several departmental Linux Servers.
  • Configured DFS, RADIUS, WSUS, DC, Linux and virtual host servers.
  • Use TSM, Unix, and Linux.
  • Perform daily Storage Area Network (SAN) administration and operation for UNIX, MS Windows, VMware and Linux environments.
  • Supported server infrastructure of VMware virtual Windows and Linux machines from domain controllers to web servers.
  • Installed Apache/Tomcat web servers on Solaris, Linux and windows environment.
  • Develop best practices and standards for Linux configurations.
  • Migrated specialized servers into more portable virtual machines using RedHat KVM virtualization under RedHat Enterprise Linux.
  • Roll out of physical servers with windows / Linux / VMware and virtual servers via vSphere.
  • Supported Solaris, Linux and Windows equipment both in the field and in the customer datacenters.
  • Created and maintained VMware images (Windows 2003/Suse Enterprise Linux/Open Enterprise Server) for sales presentations.
  • Sun Solaris, Suse Linux, Microsoft XP and Windows 2003 O/S platforms presently supported.
  • Administered Novell 5 & 6 Servers as well as Novell client, Solaris, Linux Servers & Workstations.

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8,496 Linux Jobs

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34. Lotus Notes
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low Demand
Here's how Lotus Notes is used in Systems Support Specialist jobs:
  • Maintained Lotus Notes client configurations on workstations.
  • Planned, developed, tested, documented, configuration, management, and support of the Lotus Notes users.
  • Update Outlook Email distribution lists and Lotus Notes project database management (Adds, Changes, Remove).
  • Entered trouble tickets in trouble ticket systems including HEAT, Magic and Lotus Notes.
  • Coordinated the migration from Lotus Notes 2.1 to 3.0 in a 600 user environment.
  • Administered and maintained Domino servers, provided user training in Lotus Notes.
  • Install, configure and support Lotus Notes 6.5 and Domino Server Administration.
  • Provided technical support and training on Lotus Notes and Microsoft Outlook.
  • Created and maintained various Lotus Notes databases for the development groups.
  • Managed access, created & maintained documents in Lotus Notes.
  • Trained end users in basic Lotus Notes skills.
  • Support of Lotus Notes mail system software.
  • Administer Domino Lotus Notes email system.
  • Supported MS Office and XP Platforms, Lotus Notes and Security based systems Supported via Mainframe password resets and job administration.
  • Lead for 856 ASN Program to include procedure development, Lotus Notes database development, and training.
  • Created and maintained all of the Lotus Notes databases for the Corporate Communications Department.
  • Provided support for remote Lotus Notes and ccMail Users in the US and internationally.
  • Trained and supported users of Lotus Notes 5, Domino.Doc and SameTime.
  • Worked with Microsoft Offie software and Lotus Notes.
  • Provided user support for Lotus Notes versions 4.X and 5.X., including Notes mail.

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41 Lotus Notes Jobs

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35. Sharepoint
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low Demand
Here's how Sharepoint is used in Systems Support Specialist jobs:
  • Demonstrated experience in analyzing, designing, developing and delivering web-based applications such as Microsoft SharePoint 2007.
  • Administered SharePoint site updates and created documentation to aid users and expedite problem resolution.
  • Contributed updates to SharePoint database which helped increase team efficiency.
  • Highlighted functionality and usefulness of SharePoint for future needs.
  • Constructed pilot SharePoint site for inter-departmental data sharing, interacting with key personnel in ED to ensure adherence to their needs.
  • Design and administration of the company's SharePoint web portal for various user needs.
  • Assist non-technical teammates with FTP, WebEx and SharePoint related issues.
  • Administered and maintained Intranet SharePoint sites and provided training to users.
  • Ensured Users access to SharePoint 2010 and defining User Groups.
  • Develop, maintain and administrate bank's SharePoint site.
  • Administered and maintained Microsoft SharePoint Intranet and Extranet applications.
  • Implement and manage project changes and track project deliverables using SharePoint, MS Office, and Adobe Illustrator.
  • Avoided over $100,000 in Consultant Avoidance Costs by Spearheading and completing SharePoint Project for company
  • Created and updated various reports using MS Sharepoint and Office Suite.
  • Perform routine maintenance on Lotus Notes and Sharepoint databases.
  • Helped build knowledgebase using SharePoint 2010.
  • Serve as the zOS Team Sharepoint Site Documentation Lead ensuring work flows and processes are documented by each team member.
  • Developed, tested, administered, and maintained Microsoft Sharepoint web portals, Infopath forms, and enterprise content.
  • Provided first-level support for multiple enterprise applications including Microsoft Office Suite, and ECM such as Livelink and Sharepoint.
  • Managed AD domain resources, GPO distribution, user accounts, fileshare permissions, MS Sharepoint support.

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232 Sharepoint Jobs

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36. Vmware
demand arrow
low Demand
Here's how Vmware is used in Systems Support Specialist jobs:
  • Designed, deployed, and maintained VmWare View virtual desktop infrastructure.
  • Integrated and configured VMWARE ESX for two main ARMY networks.
  • Consolidated 6 branch offices into VmWare data center.
  • Developed VMware servers to consolidate.
  • Manage Microsoft System Center Configuration Manager, VMware and Windows Deployment Services to create, test and deploy new workstation images.
  • Identified areas of improvement and upgraded existing production Vmware 4.0 environment to version 5.5.
  • Install, configure and troubleshoot Windows Operating System & VMware platforms.
  • Experience installing Terminal Server and VMWare in a production environment.
  • Deploy, configure and maintain servers in a VMware environment.
  • Worked within VMware to create virtual servers for our environment.
  • Create VMware templates and new virtual desktops.
  • Manage and maintain servers with VMware.
  • Designed and Implement a new wireless infrastructure using Cisco Controller Designed and build 25 new virtual servers using VMWare.
  • Created and Deployed a VMWare ESXI servers farm used to replace a large number of outdated servers.
  • Used VMware VSphere 5.0 to manage over 30 virtual servers running on Windows 2008 severs.
  • Participated in the virtualization of network servers with VMware ESX 5.
  • Configured new server builds using VMWare to be listed in vCenter console
  • Created, tested and deployed Vmware Thinapps.
  • Experience with VMware vSphere virtual desktops.
  • Networked Printers Network Applications, VMWare, Symantec Antivirus and Symantec Back-up administration.

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1,238 Vmware Jobs

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37. Communications Equipment
demand arrow
low Demand
Here's how Communications Equipment is used in Systems Support Specialist jobs:
  • Maintain satellite communications equipment and automated telecommunications computers systems.
  • Maintained an inventory of sensitive items for my communication detachment, while completing preventative maintenance on vehicles and communications equipment.
  • Provide communications support on a battalion level and maintain company and battalion communications equipment.
  • Evaluated Communications Handled electronic equipment and satellite radio and communications equipment.
  • Tracked and maintained all maintenance logs for communications equipment.
  • Lead the maintenance and distribution of communications equipment.
  • Operated and maintained field communications equipment.
  • Trained unit personnel in the operation of all means of communications equipment, ensuring a constant state of combat readiness.
  • Signed for over twelve million dollars of communications equipment with no loss of property upon redeploying back home.
  • Ensured serviceability of communications equipment valued up to $250K over an 9 month period.
  • Support of routers, switches and telecommunications equipment.
  • Supervised, assembled, and repaired mobile communications equipment that improved staff productivity and efficiency of communication by 80%.
  • Provided technical assistance and unit level training for; signal communications support electronic equipment; and satellite radio communications equipment.
  • Trained hundreds of operators on the proper methods of performing preventive maintenance and quarterly services on communications equipment.
  • Ordered and maintained telecommunications equipment worth thousands of dollars.
  • Implement field trials and demonstrations of Spirent Communications equipment
  • Maintain all communications equipment once operating.
  • Managed over and maintained $400,000.00 worth of computers, radios, and other telecommunications equipment.
  • Monitored the status of all communications equipment in support maintenance and maintains TAMMS records.
  • Acquisitioned equipment and supplies for base * Repaired equipment * Installed and maintained communications equipment * Produced battalion reports

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12 Communications Equipment Jobs

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38. Suite
demand arrow
low Demand
Here's how Suite is used in Systems Support Specialist jobs:
  • Support business applications including constituent relationship management, financial software, hosted Microsoft Exchange and Office Suite.
  • Demonstrated outstanding competency in operating and troubleshooting computer software such as Microsoft Office and Adobe computer suites.
  • Support standard Microsoft business suite applications.
  • Implemented new Help Desk suite to better manage all incoming tickets, through email, phone and in-person requests.
  • Installed Microsoft software, performed server upgrades and trained end users with various applications and product suites.
  • Resolved Windows-related issues, Internet Explorer, Microsoft Office Suite products and other PC software-related issues.
  • Provided support for all Microsoft Office Suite version XP/2003 applications, including Microsoft Outlook Client.
  • Provided support to numerous health care organizations and hospitals for the MediLinks application suite.
  • Install and support Microsoft Office Suite 2007-2013 and core business applications.
  • Install and support both the Microsoft Office and WordPerfect Office Suites.
  • Trained users on new Windows OS and Office suite.
  • Support and provide training for Microsoft office Suite.
  • Support for O365 and Microsoft Suite.
  • Performed server backups to prevent data loss Created new hire accounts and assisted users with the MS suite of products
  • Contributed to rollout and support for Siemens Clinical Suite, mobile carts, tablets, and PACS workstations/ applications.
  • Trained employees in latest job related software including Lotus Smart Suite, Microsoft Office, and Windows 95.
  • Support Microsoft Office Suite [ ] for over 300 users in both Pittsburgh and Colorado.
  • Created MSI packages for software installations, deployed via multicast with LanDesk management suite.
  • Deployed Remedy helpdesk suite for ticket generation, management and closure.
  • Support of Google Mail, Microsoft Office Suite, Windows 7 & 8, Mac OS and iOS.

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2,333 Suite Jobs

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39. Terminal Devices
demand arrow
low Demand
Here's how Terminal Devices is used in Systems Support Specialist jobs:
  • Directed the installation and development of battlefield manual and automated signal support systems and terminal devices.
  • Maintained three satellite terminal devices so that the organization could maintain constant communications.
  • Supervised, installed and maintained Signal/STAMIS support systems and terminal devices, including radio, wire and battlefield automated systems.
  • Maintain technical equipment and terminal devices including tablet computers, cellular equipment, GPS systems and satellite radio equipment.
  • Trained to install, equip, troubleshoot, and operate battlefield signal support systems and terminal devices.
  • Managed, installed, maintained and troubleshot signal support systems and terminal devices.
  • Installed, maintained, and troubleshoot communications equipment and terminal devices.
  • Install and maintain equipment for terminal devices and data distribution systems.
  • Install, maintain and troubleshoot signal support equipment and terminal devices.
  • Installed, maintained, troubleshot and assisted with terminal devices.
  • Installed, maintained and conducted troubleshooting measures on terminal devices.
  • Maintained equipment, terminal devices, and assigned vehicles.
  • Maintained communications equipment, terminal devices, vehicles and generators.
  • Equipped, managed and resolved signal support equipment and terminal devices.

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40. LAN
demand arrow
low Demand
Here's how LAN is used in Systems Support Specialist jobs:
  • Planned and prepared documentation for implantation of Calyx Point upgrades.
  • Managed calibration and plant safety.
  • Assisted in establishing plans or Standard Operating Procedures for Operations and Maintenance methods, daily practices and training.
  • Planned and prepared security projects for migrating Calyx Point users to company data server and Xerox Blitz Docs.
  • Addressed processes for strengths and opportunities, identified root cause and formulated action plans for improvement.
  • Install new peripherals including printers, scanners, wireless equipment, and surveillance cameras.
  • Implemented Training Plan for PMO, delivering knowledge management training to global team.
  • Implement and carry out a plan for upgrading old out dated equipment.
  • Installed and modified application programs using COBOL and EPLX software languages.
  • Co-planned and administered migration of mission critical servers to VM Ware.
  • Manage phones and provide support for nationwide plants.
  • Analyzed and balanced month and year-end reports.
  • Set up LAN/WAN networks at remote locations.
  • Maintained the LAN and Wireless networks.
  • Maintain the LAN (Local Area Network).
  • Work closely with several departments to coordinate and plan upgrades changes and repairs to the system as a whole.
  • Developed and maintained a production network/server capacity plan, so that capacity could be forecasted and equipment changes planned.
  • Utilized Symantec Ghost Server to reduce downtime and accelerate computer-cloning process over the local area network (LAN).
  • Learned new Planogram system from the ground up and became a system expert.
  • Educated clients on system enhancements and provided a successful rollout of Planogram ties system with limited issues.

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1,767 LAN Jobs

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41. Mac
demand arrow
low Demand
Here's how Mac is used in Systems Support Specialist jobs:
  • Project management by controlled software configurations mobilizing ingredients delivery, obtaining pharmacist approval, safeguarding patient safety, and finalizing implementation.
  • Measured, analyzed and tested virtual machine models using simulation, stimulation and/or emulation.
  • Take dictation using headsets and transcribing machines; then convert dictated materials or rough notes to written form.
  • Interacted with customers via phone for level 1 desktop/laptop (PC/Mac) support for all headquarters employees worldwide.
  • Point of contact for outside maintenance and repair vendors for equipment including check scanners and cash machines.
  • Install computers, printers, card printers and Point of Sale machines.
  • Team Leader for Desktop Support Technicians for Apple MacBook Pro configuration project.
  • Designed and implemented processes for standard laptop/desktop/mac builds for all new equipment.
  • Migrated applications, user e-mail and custom settings to new machines.
  • Worked with RX30 pharmacy systems as well as Innovation pharmacy systems.
  • Moved pharmacies to new locations to serve the public better.
  • Install a new advanced cash register system in all Pharmacies.
  • Repair machines with virtually no help from outsides sources.
  • Installed: MacOSX and current systems for pharmacy systems.
  • Administer machine set-up for seminars and trade shows.
  • Developed computational fluid dynamics simulations and presented a system to study fluid flow on a snow blowing machine.
  • Support for Mac and Windows based hardware as well as some biomed systems in a live environment.
  • Worked with CareFusion Pyxis pharmacy dispensing systems throughout the hospital as well as upgrades.
  • Helped installed new Robotic system to the Pharmacy that refills the complete hospital sydtemwide.
  • Provided onsite desktop and application support (PC/Mac) for in-building headquarters employees.

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753 Mac Jobs

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42. DNS
demand arrow
low Demand
Here's how DNS is used in Systems Support Specialist jobs:
  • Managed installation, configuration, maintenance, backup and recovery of 800 Windows Server systems, AD, DNS, DHCP.
  • Supported and reported major and minor network disruptions such as; connectivity, failed servers, DNS redirection, exchange synchronization.
  • Configured and administered IIS, DNS, WINS, DHCP and SMTP, for both internal and external.
  • Provide and maintain coke's external DNS servers, DNS configuration, and change request management processes.
  • Support in Active Directory, DNS, DHCP, Group Policy, NTFS security and FTP.
  • Diagnose and resolve problems in configuration of VPN, RAS, DHCP, WINS, and DNS Servers.
  • Upgrade Windows 2000 domain to Windows 2008 R2 (with DNS, DHCP, AD Services).
  • Provided DHCP, DNS, WINS, IIS, and Exchange server administration supports.
  • Maintained DNS, DHCP, Domain Controllers, Active Directory, eDirectory, & Exchange Servers.
  • Manage and maintain user authentication and enforcing network policies Maintaining Current DNS entries for multiple domains.

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3,109 DNS Jobs

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43. Desktop
demand arrow
low Demand
Here's how Desktop is used in Systems Support Specialist jobs:
  • Performed component/sub-component repairs on desktops and laptops.
  • Documented and created the images for all desktops and laptops, then arranged the distribution to all vendors.
  • Imaged and deployed replacement desktop/laptop devices, VoIP telephones, servers, switch or multiple locations.
  • Set up, tested, and configured networks, desktop, laptops, and printers.
  • Created and managed all shift scheduling for IT staff including three desktop support personnel.
  • Oversee user workstations including phones, laptops, desktops, monitors and printers.
  • Provided telephone and desktop support to internal users both on site and remotely.
  • Provided remote and local technical support for Laptop, Desktop and printer.
  • Maintain up-to-date virus protection on the servers, desktops and notebook computers.
  • Provided user support for desktop systems and Sun OS Server setups.
  • Create images for laptops and desktops for deployment to end users.
  • Created, tested, and deployed enterprise desktop images.
  • Support and maintain desktop and server computers.
  • Provided desktop support to end users.
  • Provided remote assistance support via phone and remote desktop to client's computers as well as on site calls for service.
  • Install and maintain hardware, software on desktop/laptop computers running Windows XP, Windows Vista &Windows 7 Professional.
  • Image desktops and laptops using Symantec Ghost, then deployment and setup of the computers.
  • Provide support via e-mail Track tickets using track it software, hand-on desktop support.
  • Maintained Novell servers and all desktop software and hardware.
  • Conducted configuring of GPOs and Citrix policies for XenApp and XenDesktop farms.

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1,195 Desktop Jobs

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44. Level Support
demand arrow
low Demand
Here's how Level Support is used in Systems Support Specialist jobs:
  • Provide system level support for media based services-digital signage and video conferencing.
  • Supported all corporate applications and provided second-level support to team members.
  • Provided second-level support of enterprise scanning and archiving software.
  • Escalate unresolved problems to higher-level support as appropriate.
  • Provide exceptional client-level support and training.
  • Provided top-level support to the home office of over 100 employees, in addition to remote staff and association members.
  • Attended all third-level support technical system request generated by the CMDB system software to comply with the business SLA's.
  • Monitor and resolve 2nd level support requests via the KO Buy Operations (SRM) support queue.
  • Provide 24/7 expert-level support through a system down escalation process for domestic and international live customer sites.
  • Provide 2nd & 3rd level support to all local support technicians or directly with end user.
  • Served as subject matter expert for various systems, and senior level support for advanced issues.
  • Provided second level support to internal Help Desk to resolve user concerns with specific legal applications.
  • Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff.
  • Provide first level support to end users creating and documenting tickets into Remedy tracking system.
  • Provided guidance, assistance, documentation, and 2nd level support to junior level technicians.
  • Worked with second and third level support groups in troubleshooting customer issues.
  • Acted as second level support for our Software products and Hardware.
  • Provide first level support for company's phones system.
  • Send to second level support if unable to solve.
  • Second Tier Level Support: Dell Power Edge Servers and HP Proliant Server install, configuration and maintenance.

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701 Level Support Jobs

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45. Phone System
demand arrow
low Demand
Here's how Phone System is used in Systems Support Specialist jobs:
  • Support PBX/Telephony equipment involving installs/moves/changes/repairs of corporate phone system.
  • Provided technical support to some 20 - 50 corporate personnel on all networking, hardware/software security and telephone systems.
  • Maintained and administered the Meridian PBX phone system adding lines, moving phones, name changes and call groups.
  • Maintained operation of a NEC PBX phone system (auto attendant, call forwarding, voice mail administration).
  • Reviewed all user(s) old phone systems and discussed with them the new phone systems features.
  • Managed the Hi-Path ProCenter Application (Siemens Phone System) for new and established users.
  • Worked closely with outside consultants on special projects and existing computer and telephone systems.
  • Conduct training sessions on telephone systems for other support specialists within the company.
  • Assisted in the implantation of major phone system to 600 users.
  • Installed and programmed PBX phone system.
  • Worked with local ISP for new PRI and DID for phone system.
  • Add users to the PBX phone system and trouble shoot issues.
  • Managed Lucent phone systems (interface/module) for creating, editing, adding and modifying IP phone systems.
  • Manage Trixbox phone system running on Asterisk server.
  • Configure and maintain Nortel PBX phone system.
  • Voice mail and phone systems telecom support.
  • Perform as an Avaya phone system technician through the Avaya systems console software.
  • Set up phones and voicemail using Nortel Networks telephone system.
  • Maintained telephone systems on Lucent Technologies Definity and Intuity servers.
  • Clear Lake City, Texas First contact for all support issues Telephone system support specialist Microsoft Product Support Tech

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19 Phone System Jobs

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46. POS
demand arrow
low Demand
Here's how POS is used in Systems Support Specialist jobs:
  • Position Identifier management (configurations/changes/ deletions) as requested from external and internal customers for airlines.
  • Utilized company change control procedures for authorization and tracking purposes.
  • Utilized HEAT ticketing system for documentation and escalation purposes.
  • Provided excellent customer service with a positive attitude.
  • Possess strong troubleshooting skills for connectivity related issues.
  • Analyzed, updated, proposed, designed, implemented, and maintained computing systems and software including negotiating and purchasing.
  • Run appointment print out, change date on mailing machine, and postage outgoing mail.
  • Managed lab supplies and chemicals, including purchasing, storage and waste disposal.
  • Perform other incidental tasks consistent with the goals and objectives of this position.
  • Documented assignments and tracked time spent on varies project for billing purposes.
  • Installed hardware and network infrastructure at Clients locations for POS systems.
  • Created spreadsheets in Excel for organizational and tracking purposes for equipment.
  • Tested new software releases and reported problems and possible enhancements.
  • Possess strong knowledge of Active Directory, and Net Manager.
  • Develop and maintain reports for management purposes.
  • Implemented programs that align secondary curriculum with postsecondary curriculum (overseer of dual credit classes).
  • Programed POS, and order entry systems for local area Restaurants and bars.
  • Maintained composure and patience in face of difficult customer situations.
  • Maintain Windows terminals with the POS system Infogenesis F&B/ Infogenesis retail.
  • Full Time Position * Primary Technical Support for Network Operation Center.

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125 POS Jobs

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47. Problem Resolution
demand arrow
low Demand
Here's how Problem Resolution is used in Systems Support Specialist jobs:
  • Participate in development of knowledge-base for help desk use through documentation of undocumented problem resolution.
  • Informed customers about progress of problem resolution and provided suggestions for issue resolutions.
  • Provided initial troubleshooting and problem resolution for network connectivity problems/outages and workstations.
  • Installed and performed problem resolution and maintenance of software packages across many Windows platforms, specializing in Windows 7 and XP.
  • Provided one-on-one end-user problem resolution over the phone and email for network accounts relating to mailbox and account credentials issues.
  • Maintain Work Order Tracking System; assign work orders, verify problem resolution, check customer satisfaction.
  • Provide a link between the end-users and the Command Center for issues and problem resolutions.
  • Ensured exceptional customer service and support with prompt problem resolution and follow up with customers.
  • Instruct customer/client in use of equipment and applications, problem resolution steps and/or work-around.
  • Assisted end users with all aspects of PC workstation and server problem resolution.
  • Worked with KO Operations Team to close learning gaps with problem resolution techniques.
  • Provided training to the Help Desk to increases knowledge and problem resolution.
  • Assist vendors, customers, and programming staff with problem resolution.
  • Supported daily issues that required in-depth research and complex problem resolution.
  • Communicate system changes, updates or results of problem resolution.
  • Performed scheduling and batch job problem resolution.
  • Documented problem resolution steps and procedures Maintenance of Compaq servers and Dell desktop/laptop systems.
  • Provided technical support for problem resolution relating to telecom, workstations, network services, software support, and business systems.
  • Provided complex troubleshooting and problem resolution of network, hardware and software using Remote Desktop and IBM Tivoli Remote Control.
  • Provided ad hoc system problem resolution.

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152 Problem Resolution Jobs

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48. Application Support
demand arrow
low Demand
Here's how Application Support is used in Systems Support Specialist jobs:
  • Completed restores and special backup requests for clients and application support when data was accidentally deleted or compromised.
  • Provided Level II/III application support to global sales/marketing users for 13 critical customer relations' business applications.
  • Delivered Tier II level IT infrastructure technical and application support across various technical areas.
  • Provided application support and assisted users with acceptance of system/application requirements.
  • Provide end-user application support and training for project databases.
  • Supported quick books installation and application support.
  • Provided end-to-end application support to internal users.
  • Maintained the documentation of application support procedures.
  • Provide support of the network, desktop/ laptop hardware and application support for the main headquarters and other offices.
  • Answer client inquires in person and via telephone concerning hardware, software, printing, application support and e-mails.
  • Provide application support on all Endpoint (desktop, tablets, smart phones) platforms.
  • Provide level 1 & 2 remote application support to end-users company-wide handling 30+ tickets daily.
  • Provided level 1 application support for custom educational software programs via phone.
  • Support PC and Application support for over 100 employees.
  • Provide Microsoft Office application support; i.e.
  • Supported Verizon Business Retail Markets within the Verizon Mission Critical application support model.
  • Provided end-user application support for offices and laboratories located in the tri-state area.
  • Assist DBAs and Application Support teams in testing DATACOM, IDEAL and CICS applications for DB2 V8 upgrade.
  • Provided Desktop and application support for the B. L. Seamon Corporation.
  • Project management Product development Disaster recovery System enhancement and proprietary IT application support

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1,190 Application Support Jobs

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49. Peripheral Equipment
demand arrow
low Demand
Here's how Peripheral Equipment is used in Systems Support Specialist jobs:
  • Managed all areas of computer upgrades, installations and modifications for computer hardware and peripheral equipment.
  • Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
  • Provide support to peripheral equipment and data communications networks in the business setting.
  • Installed and configured new equipment, including operating software or peripheral equipment.
  • Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
  • Serve as an initial point of contact for troubleshooting and resolving PC hardware / software and peripheral equipment problems.
  • Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Placed service calls with Dell Gold support on the replacement of motherboard, monitor and other peripheral equipment.
  • Provide direct support service, repairs and maintenance of computer hardware and peripheral equipment.
  • Experience in repairing and maintaining all peripheral equipment, including monitors and printers.
  • Installed, setup, and configured software, hardware, and peripheral equipment.
  • Installed and performed minor repairs to hardware, software, and peripheral equipment
  • Maintain ongoing inventory of all workstations, laptops and peripheral equipment.
  • Performed repairs on desktop and laptop computers and their peripheral equipment.
  • Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.

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31 Peripheral Equipment Jobs

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50. New Equipment
demand arrow
low Demand
Here's how New Equipment is used in Systems Support Specialist jobs:
  • Develop solutions for implementing new equipment to end-users.
  • Participated in planning and implementing new equipment.
  • Implemented software updates to new equipment while training 120 soldiers to 100% success with operation, maintaining and troubleshooting skills.
  • Researched, evaluated, purchased and wrote specifications for new equipment, hardware, software, and project contract purchases.
  • Installed new equipment in the field and provided technical support to the sales department, Field Engineers and customers.
  • Monitored equipment life cycle schedule, and coordinated the acquisition of new equipment to replace or upgrade current systems.
  • Examine and operate new equipment prior to installation in order to ensure that it performs properly.
  • Trained shop personnel with the new equipment, preventive maintenance procedures, and user level tasks.
  • Ensured that under floor and overhead cable trays are in place to support new equipment infrastructure.
  • Assisted with installation of new equipment and training for end users on safety and operation.
  • Reported network outages and ordered new equipment as needed per contractual agreement.
  • Tested new equipment for all district campuses in the Special Education department.
  • Keep inventory log updated with any new equipment that was installed.
  • Implemented new equipment into use, including installation and training.
  • Purchased new equipment for end users and the corporate environment.
  • Order hardware parts, new equipment and software applications.
  • Configured and deployed of all new equipment including printers.
  • Implement and maintain new equipment for all departments.
  • Initialize and set up new equipment / procedures.
  • Evaluate new equipment and software packages.

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213 New Equipment Jobs

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Systems Support Specialist Jobs

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20 Most Common Skills For A Systems Support Specialist

Computer Hardware

13.6%

Network Printers

7.8%

Technical Support

7.2%

Customer Service

7.2%

Remote Access

6.9%

PCS

6.0%

Windows XP

5.7%

Desk Support

5.7%

Active Directory

5.1%

Troubleshoot

4.8%

Data Distribution Systems

4.3%

Setup

3.7%

Hardware Issues

3.6%

Backup

3.3%

Laptops

3.3%

User Accounts

3.0%

Computer System

2.3%

SQL

2.3%

VPN

2.1%

System Support

2.0%
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Typical Skill-Sets Required For A Systems Support Specialist

Rank Skill
1 Computer Hardware 10.2%
2 Network Printers 5.9%
3 Technical Support 5.4%
4 Customer Service 5.4%
5 Remote Access 5.2%
6 PCS 4.5%
7 Windows XP 4.3%
8 Desk Support 4.3%
9 Active Directory 3.8%
10 Troubleshoot 3.6%
11 Data Distribution Systems 3.2%
12 Setup 2.8%
13 Hardware Issues 2.7%
14 Backup 2.5%
15 Laptops 2.4%
16 User Accounts 2.2%
17 Computer System 1.7%
18 SQL 1.7%
19 VPN 1.5%
20 System Support 1.5%
21 Technical Assistance 1.4%
22 Helpdesk 1.3%
23 Internet 1.3%
24 Novell 1.3%
25 Unix 1.2%
26 Citrix 1.1%
27 OS 1.1%
28 Trouble Tickets 1.1%
29 Voip 1.0%
30 Software Applications 1.0%
31 Local Area Network 1.0%
32 Tcp/Ip 0.9%
33 Linux 0.8%
34 Lotus Notes 0.8%
35 Sharepoint 0.8%
36 Vmware 0.8%
37 Communications Equipment 0.7%
38 Suite 0.7%
39 Terminal Devices 0.7%
40 LAN 0.7%
41 Mac 0.7%
42 DNS 0.6%
43 Desktop 0.6%
44 Level Support 0.6%
45 Phone System 0.6%
46 POS 0.6%
47 Problem Resolution 0.5%
48 Application Support 0.5%
49 Peripheral Equipment 0.4%
50 New Equipment 0.4%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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38,284 Systems Support Specialist Jobs

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