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T-Mobile overview

Industry
Telecommunications
Revenue
Headquarters
Employees
75,000
Founded in
Website
Organization type
Public
Social media

T-Mobile US is a telecommunication company focusing on mobile phone services, wireless connectivity, and innovative product offerings. Founded as a subsidiary of Deutsche Telekom, the company has its headquarters in Bellevue, Washington, and operates its flagship brands T-Mobile and MetroPCS. With a customer base of 101 million subscribers worldwide, the firm stands as the sixth-largest mobile phone service provider, delivering outstanding wireless experiences through its advanced nationwide 4G LTE network.

The company's workforce is diverse, with 45.9% female and 42.4% ethnic minority employees, although it has a high proportion of Democratic Party members at 73%. T-Mobile US has great employee retention with staff typically staying for 4.2 years. Led by CEO Mike Sievert, the industry leader employs 75,000 associates and generates an annual revenue of $79.6 billion, providing quality and value-driven services for both consumers and businesses.

T-Mobile's mission statement

The core elements of the mission statement are as follows.

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4.0/5

T-Mobile employee reviews

Based on 91 ratings

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Job openings at T-Mobile
934 positions

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T-Mobile culture

  • What makes T-Mobile a great place to work

    You decide your own journey. How far you go is completely up to you. No two paths are the same, and everyone has their own unique experience. But one thing is true for all employees: you get back what you put in. It's all about the people. From the customers and communities you serve to the teammates you inspire every day, the meaningful relationships you build set this job apart from the rest. Diversity is in our DNA.
  • What is T-Mobile's culture like

    We embrace diversity and inclusion—not just because it's the right thing to do. Our diverse employees (and customers!) help us break down barriers and rewrite the rules. We value our front-line teams because they take care of our customers. We are wired to perform and we take ownership for doing our part. We are here to win and have fun along the way! Most importantly, we do it the right way. We earn the trust of our teammates, customers and shareholders every day.

T-Mobile employee reviews

T-Mobile employee reviews
4.0/5

Based on 91 ratings

Work at T-Mobile? Share your experience.
Employee reviews
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5.0
A zippia user wrote a review on Oct 2024
Pros of working at T-Mobile

Paid time off. Supports family values.

Cons of working at T-Mobile

High turnover rate due to temporary employment

T-Mobile benefits

Discounts on latest tech

What do you like best about T-Mobile's CEO and the leadership team?

Gave employees the opertunity to grow. Employer did have employees compete against one another, focused on working as a team.

How did you prepare for the T-Mobile interview?

I prepared for an interview at T-mobile by focusing on what I could provide the company to help it become successful and focused on areas I needed to improve upon.

How would you improve T-Mobile's culture?

I would improve upon the company culture by have a pathway to full time employment instead of temp work.

How does your compensation at T-Mobile compare to the industry average?

T-Mobile has a comparative wage to the industry standard

What's the diversity at T-Mobile like?

Diversity is needed for a successful company by inviting pedagogical view points to keep a company moving forward in a fast changing world.

What brings you the most joy at T-Mobile?

My most joy at work comes from problem solving.

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1.0
A zippia user wrote a review on Oct 2024
Pros of working at T-Mobile

Being around technology and getting to learn and interact with the newest and greatest electronics.

Cons of working at T-Mobile

They do not care about the customer. They just want you to sell sell sell.

T-Mobile benefits

We have a Samsung representative that comes into the store and I am in line to test the Samsung Galaxy S25 Ultra.

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3.0
A zippia user wrote a review on Aug 2024
Pros of working at T-Mobile

I appreciated the diversity and inclusion throughout the company. I appreciated the autonomy given to complete big projects.

Cons of working at T-Mobile

There were a lot of people I worked with in leadership positions that did not have the experience needed to get the job done.

T-Mobile benefits

For larger companies, most perks are standard now.

How did you prepare for the T-Mobile interview?

I was able to connect my work experience to the needs of the company.

How would you improve T-Mobile's culture?

There are a lot of things happening at the company that do not make sense. Eventually, it will impact the bottom line - which is the business.

What do you like best about T-Mobile's CEO and the leadership team?

They seemed to be personable.

How does your compensation at T-Mobile compare to the industry average?

In my experience, the compensation was fair, the goals seemed a little unattainable especially without a change in strategy.

What brings you the most joy at T-Mobile?

Personally, the most fulfilling thing at work is I have a great team I worked with and enjoyed getting the job done!

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3.0
A zippia user wrote a review on Jul 2024
Pros of working at T-Mobile

The health benefits were great.

Cons of working at T-Mobile

For reference, this is solely based on the last 3 of 20+ years I worked for the company. After the acquisition of Sprint, the management style changed. In my experience, there was a catch 22. We were left to fulfill our role, no micro-management, but we're expected to do all of our own management and development. Meaning, if we wanted feedback on how we were performing, if we needed constructive criticism, or even corrective feedback, we had to seek it out. For example, it was up to the Individual Contributor (IC) to set ALL of the one on one meetings. My last performance evaluation was done by my boss's boss, as he was on paternity leave (4 months before our review time). Her sole question, from what was shared with me, {mind you she made little to ko effort to seek me out, contact me, prior to the evaluation) was, "what does he do?" I understand that communication is critical. I also understand that it is not a one way conduit. I am also of the philosophy that of you are a PEOPLE manager, rather than an IC, to MANAGE their people. That simply did not happen.

T-Mobile benefits

Health care

What do you like best about T-Mobile's CEO and the leadership team?

Their coming to the realization that the least diverse section of the company was senior management. On average, the number of non-white male employees in leadership positions, was 50%. Meaning there were women and people of color in, roughly equal percentages, across all orgs throughout the company EXCEPT senior leadership.

How would you improve T-Mobile's culture?

Zero face-to-face interviews. Discussion of experience and job qualifications as the primary decision-making focus for hiring someone into a position. Additionally, elimination of the expectation that if you want a promotion, you HAVE to move.

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2.0
A zippia user wrote a review on Jan 2024
Pros of working at T-Mobile

My peers were awesome! Very supportive and collaborative.

Cons of working at T-Mobile

Sr. leadership is lost. No vision, no plan for execution, basic, constant chaos.

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5.0
A zippia user wrote a review on Nov 2023
Pros of working at T-Mobile

The teamwork, it is something that greatly appeals to ne, because I typically end up learning a lot about what I’m capable of when working in synch with others.

Cons of working at T-Mobile

The feeling that you are ready to for more responsibility which tells me that it lacks the opportunities for professional growth and development.

T-Mobile benefits

Getting incentives or bonuses.

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4.0
A zippia user wrote a review on Oct 2023
Pros of working at T-Mobile

Good pay, work environment, work life balance.

Cons of working at T-Mobile

Recent changes in company structure

T-Mobile benefits

health benefit

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4.0
A zippia user wrote a review on Oct 2023
Pros of working at T-Mobile

Great people

Cons of working at T-Mobile

Extremely fast paced and too many competing/conflicting priorities

T-Mobile benefits

Paid Time Off, stock option, bonus

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5.0
A zippia user wrote a review on Oct 2023
Pros of working at T-Mobile

Environment

Cons of working at T-Mobile

Operations of phones

T-Mobile benefits

Show materials that was on display and working from home research about materials such as head phones watches phones cords and showing how to pay for bills.

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5.0
A zippia user wrote a review on Oct 2023
Pros of working at T-Mobile

Company Culture

Cons of working at T-Mobile

Recent Layoffs

T-Mobile benefits

Free Lunch at Headquarters, Monday through Thursday

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3.0
A zippia user wrote a review on Sep 2023
Pros of working at T-Mobile

Was a great company when I started 7 years ago, but has gone downhill since the merger with Sprint. Used to have a really great morale, but now is in the toilet.

Cons of working at T-Mobile

Never ending change and constant reorganizations. Massive layoffs for the past 2 years. Leadership is more focused on kissing up to those above them than running the business. Return to Work policies are antequated.

T-Mobile benefits

Even though I didn't need it, I pointed several of my staff to the Tuition Reimbursement Program. They would sometimes let us leave early on the Fri before Mon holidays. Getting stock is pretty cool!

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5.0
A zippia user wrote a review on Aug 2023
Pros of working at T-Mobile

Everyone is nice

Cons of working at T-Mobile

They do not share openly bad news

T-Mobile benefits

Yearly bonus and stock awards

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5.0
A zippia user wrote a review on Jul 2023
Pros of working at T-Mobile

Learning environment, team work, innovative, achieving goal, growing and leading.

Cons of working at T-Mobile

any nothing

T-Mobile benefits

daily bonus

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3.0
A zippia user wrote a review on Jun 2023
Pros of working at T-Mobile

Good energy, friendly and smart people

Cons of working at T-Mobile

Little creative work, little creative vision. Managers and directors are pretty much presentation pushers. Diversity abounds until it's about working environment tolerance.

T-Mobile benefits

Good food space.

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5.0
A zippia user wrote a review on May 2023
Pros of working at T-Mobile

I love giving the best customer service experience and solving problems.

Cons of working at T-Mobile

No advancement opportunities

T-Mobile benefits

Meeting new people

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3.0
A zippia user wrote a review on Apr 2023
Pros of working at T-Mobile

The environment is fairly relaxed.

Cons of working at T-Mobile

They don’t pay enough for what we actually do, management lacks in development, extremely clique oriented.

T-Mobile benefits

The discount on phone bill.

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1.0
A zippia user wrote a review on Apr 2023
Cons of working at T-Mobile

I don't like the lack of employee saftey, the lack of professional management.

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3.0
A zippia user wrote a review on Apr 2023
Pros of working at T-Mobile

The benefits are very good, Some managers are better than others, relocation is easy

Cons of working at T-Mobile

Pay is only getting worse, Management are useless, Only focused on sales, Cannot move outside of retail

T-Mobile benefits

Free college, Plan discounts, occasionally free phones, Discounted accessories

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3.0
A zippia user wrote a review on Apr 2023
Pros of working at T-Mobile

The benefits are very good, Some managers are better than others, relocation is easy

Cons of working at T-Mobile

Pay is only getting worse, Management are useless, Only focused on sales, Cannot move outside of retail

T-Mobile benefits

Free college, Plan discounts, occasionally free phones, Discounted accessories

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5.0
A zippia user wrote a review on Feb 2023
Pros of working at T-Mobile

culture, people, work

Cons of working at T-Mobile

It takes a little longer to work on H1B visa issues and Green Card Application issues.

T-Mobile benefits

Nothing specific. The perks are the same everywhere.

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1.0
A zippia user wrote a review on Jan 2023
Pros of working at T-Mobile

Helping people grow in their careers, the flexibilty to have work/life balance, the pay and benefits

Cons of working at T-Mobile

The organization does not value their employees, annual restructure/reorganization leading to change in leadership every 6-8 months, multiple layoffs of entire channels, no room for internal growth as all of the positions promised get eliminated.

T-Mobile benefits

75% off cell phone bill

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4.0
A zippia user wrote a review on Oct 2022
Pros of working at T-Mobile

Was challenging work but eventually was very predictable

Cons of working at T-Mobile

layoffs, feeling of not belonging

T-Mobile benefits

free phone service

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4.0
A zippia user wrote a review on Mar 2022
Pros of working at T-Mobile

The people, brand vision

Cons of working at T-Mobile

Learning Sprint systems

T-Mobile benefits

They cared for us during start of pandemic. Offer upward mobility, secondary education, healthcare.

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4.0
A zippia user wrote a review on Feb 2022
Pros of working at T-Mobile

Strong focus on customer satisfaction.

Cons of working at T-Mobile

Lack of promotion even after seven years and strong results.

T-Mobile benefits

Employee Stock Purchasing program works well and has been beneficial overall.

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2.0
A zippia user wrote a review on Dec 2021
Pros of working at T-Mobile

I like that for me the job was remote

Cons of working at T-Mobile

Management, no flexible scheduling

T-Mobile benefits

PTO, weekends off

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5.0
A zippia user wrote a review on Nov 2021
Pros of working at T-Mobile

treated their employees very well

Cons of working at T-Mobile

Treated their contractors like as if they weren't part of the team

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5.0
A zippia user wrote a review on Oct 2021
Pros of working at T-Mobile

People I work with

Cons of working at T-Mobile

Sprint

T-Mobile benefits

That we meet with other tmobiles to hangout . They work around what you need

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4.0
A zippia user wrote a review on Sep 2021
Pros of working at T-Mobile

The T-Mobile leaders and company itself value their employees and customers

Cons of working at T-Mobile

Once you get down to middle management its fairly disheartenng to be on the receiving end of bad suggested positioning.

T-Mobile benefits

Middle management also makes it clear you are only worth as much as you made in your last call. My favorite benefit is that T-Mobile will pay for college education if you work there. It’s not a tuition reimbursement program they just out right pay for it and you don’t have to worry about a thing

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4.0
A zippia user wrote a review on Sep 2021
Pros of working at T-Mobile

Good work life balance.

Cons of working at T-Mobile

Advancement opportunities lack structure and loyalty. Favoritism goes on in leadership

T-Mobile benefits

Benefits

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4.0
A zippia user wrote a review on Aug 2021
Pros of working at T-Mobile

flexibility, benefits. commission structure

Cons of working at T-Mobile

unless you're in a big market or willing to relocate. moving up is difficult

T-Mobile benefits

employee stock purchase plan

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5.0
A zippia user wrote a review on Aug 2021
Pros of working at T-Mobile

Just a great company all around they treated all employees amazingly. The insurance was good as well

Cons of working at T-Mobile

I cant say anything bad about the company I was sad to leave loved my job so very much

T-Mobile benefits

Working with my experts. Helping them develop and grow and the excitement when the seen their paychecks

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3.0
A zippia user wrote a review on Aug 2021
Pros of working at T-Mobile

Communication with the customers

Cons of working at T-Mobile

No room for innovation

T-Mobile benefits

Discounted phone bill

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5.0
A zippia user wrote a review on Jul 2021
Pros of working at T-Mobile

The coworkers become like your family, the work environment and team work is great.

Cons of working at T-Mobile

Sometimes management personel is not well picked.

T-Mobile benefits

Service Discount

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4.0
A zippia user wrote a review on Jun 2021
Pros of working at T-Mobile

401k Benefits, Healthcare benefits, Diversity and Inclusion programs, Tuition reimbursement, career development programs.

Cons of working at T-Mobile

Hours and schedules for different frontline support roles are not always a good fit for work/life balance. It can be challenging to get time off approved if you are working with any of the frontline departments.

T-Mobile benefits

Tuition reimbursement.

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5.0
A zippia user wrote a review on May 2021
Pros of working at T-Mobile

the ability to help people keep their communication from business to family.

T-Mobile benefits

Free T-Mobile gear! oh yeah, and amazing leadership

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5.0
A zippia user wrote a review on Apr 2021
Pros of working at T-Mobile

uncapped commission, health benefits.

Cons of working at T-Mobile

working evening hrs. Poor work life balance.

T-Mobile benefits

Health benefits.

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4.0
A zippia user wrote a review on Mar 2021
Pros of working at T-Mobile

flexible

Cons of working at T-Mobile

resources need to perform job are not provided.

T-Mobile benefits

bonus pay based on performance

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3.0
A zippia user wrote a review on Feb 2021
Pros of working at T-Mobile

Intuitive process of helping customers resolve their technical issues or answering their inquiries

Cons of working at T-Mobile

The system is not user-friendly and it constantly shows bugs that don't allow us better serve our customers

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4.0
A zippia user wrote a review on Jan 2021
Pros of working at T-Mobile

Being able to work with a team

Cons of working at T-Mobile

Having to do others jobs

T-Mobile benefits

Discount on T-Mobile stuff

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2.0
A zippia user wrote a review on Dec 2020
Pros of working at T-Mobile

i did like that it was a good place and some times it was fun i got payed every hour and was well off. and i live in new York its a good place.

Cons of working at T-Mobile

i think it was not paying very much so i needed to get a new job after some time

T-Mobile benefits

i liked the job i got free animations one of the workers was an animator

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4.0
A zippia user wrote a review on Nov 2020
Pros of working at T-Mobile

Great customer service, I love talking to customers even when they’re different. It feels good helping them save money and making money off of it.

Cons of working at T-Mobile

I don’t like how they don’t keep us up to date on promotions and things we can and can’t do.

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4.0
A zippia user wrote a review on Nov 2020
Pros of working at T-Mobile

I enjoy the payrate working at T-mobile

Cons of working at T-Mobile

I did not like dealing with rude customers, but I continued to shoe courtesy.

T-Mobile benefits

My favorite perk at any job is a raise.

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4.0
A zippia user wrote a review on Sep 2020
Pros of working at T-Mobile

Work life balance and pay

Cons of working at T-Mobile

Fluctuating shifts and fluctuating commission structure

T-Mobile benefits

Medical and education perks

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5.0
A zippia user wrote a review on Sep 2020
Pros of working at T-Mobile

great positive can do attitude and room for advancement

T-Mobile benefits

benefits and coworders

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4.0
A zippia user wrote a review on Aug 2020
Pros of working at T-Mobile

Gave me Customer service experience, as well as basic phone repair knowllege

Cons of working at T-Mobile

A lot of problems that we couldn’t control

T-Mobile benefits

Health care

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5.0
A zippia user wrote a review on Jun 2020
Pros of working at T-Mobile

People-oriented, innovative and future mindset

Cons of working at T-Mobile

Lack of diversity

T-Mobile benefits

Tuition Reinvestment

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4.0
A zippia user wrote a review on Jun 2020
Pros of working at T-Mobile

good working conditions

Cons of working at T-Mobile

working hours and no family time

T-Mobile benefits

Ethics,very important

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5.0
A zippia user wrote a review on Jun 2020
Pros of working at T-Mobile

Culture, Job security, mobility, healthcare, long term incentives

Cons of working at T-Mobile

Cost of living in Seattle

T-Mobile benefits

Long term incentives

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5.0
A zippia user wrote a review on Apr 2020
Pros of working at T-Mobile

Excellent pay and benefits. Great work culture.

Cons of working at T-Mobile

Changes during merger

T-Mobile benefits

Tuition reimbursement

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5.0
A zippia user wrote a review on Apr 2020
Pros of working at T-Mobile

It’s like my second family. The company goes a long way to make sure we have great benefits.

Cons of working at T-Mobile

No work life balance

T-Mobile benefits

Lots of benefits

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The team at T-Mobile

  • The founders of T-Mobile is John Stanton.
  • The key people at T-Mobile are Mike Sievert and John Stanton.
Key people
Mike Sievert
John Stanton

T-Mobile rankings

T-Mobile is ranked #1 on the Best Telecommunication companies to work for in Washington list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

T-Mobile salaries

Average T-Mobile salary
$42,541
yearly
$20.45 hourly
Updated March 14, 2024

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T-Mobile diversity

9.8
Diversity score
We calculated T-Mobile’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of T-Mobile’s workforce.
T-Mobile diversity summary. Zippia estimates T-Mobile's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated T-Mobile's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of T-Mobile's workforce.
  • T-Mobile has 75,000 employees.
  • 46% of T-Mobile employees are women, while 54% are men.
  • The most common ethnicity at T-Mobile is White (58%).
  • 19% of T-Mobile employees are Hispanic or Latino.
  • 11% of T-Mobile employees are Black or African American.
  • The average employee at T-Mobile makes $42,541 per year.
  • T-Mobile employees are most likely to be members of the democratic party.
  • Employees at T-Mobile stay with the company for 4.2 years on average.

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T-Mobile office locations

T-Mobile is headquartered in Bellevue, WA

Biggest T-Mobile locations

RankCityJob countAvg. salary
1New York, NY15$48,310
2Phoenix, AZ7$41,932
3Chicago, IL6$43,640
4Austin, TX6$42,291
5Indianapolis, IN6$41,537
6Houston, TX4$42,156
7San Francisco, CA4$48,349
8Columbus, OH4$41,111
9Charlotte, NC4$41,737
10Dallas, TX3$42,053

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T-Mobile financial performance

9.8
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

T-Mobile currently has 79.6B in revenue. T-Mobile's most recent quarter produced 19.3b (q3'2023).

T-Mobile annual revenue

$81B
$65B
$49B
$33B
$16B
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Highest paying T-Mobile competitors

Compare T-Mobile salaries to competitors, including Virgin Mobile USA, DOCOMO PACIFIC, and Midwest Wireless. Employees at Virgin Mobile USA earn the highest average yearly salary of $84,182. The salaries at DOCOMO PACIFIC average $62,668 per year, and the salaries at Midwest Wireless come in at $58,665 per year.
RankCompanyAverage salaryJobs
1$84,1820
2$62,6680
3$58,6650
4$53,0490
5$52,4130
6$51,9770
7$50,2100
8$50,0640
9$49,5930
10$49,4410

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T-Mobile FAQs

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Zippia gives an in-depth look into the details of T-Mobile, including salaries, political affiliations, employee data, and more, in order to inform job seekers about T-Mobile. The employee data is based on information from people who have self-reported their past or current employments at T-Mobile. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by T-Mobile. The data presented on this page does not represent the view of T-Mobile and its employees or that of Zippia.

T-Mobile may also be known as or be related to Jt Mobile Upholstery, T Mobile US Inc., T-MOBILE USA, INC., T-Mobile, T-Mobile US Inc, T-Mobile USA, Inc., Sprint, Southern Pacific Railroad INTernal Communications, sprint nextel, sprint pcs and sprint nextel communications.