T-Mobile jobs in Chicago, IL - 127 jobs

Client Partner, Enterprise Sales
T-Mobile Usa 4.5
T-Mobile Usa job in Downers Grove, IL
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview Are you passionate about using technology to solve business challenges? Join T-Mobile, America's Un-carrier, and help redefine how businesses buy wireless services with our top-notch customer care, product, and network innovation. Our advanced 5G network delivers outstanding wireless experiences for those who demand quality and value. Be dynamic. Sell big. Unleash your earnings potential. We're seeking bold, world-class sales professionals to bring our products and services to underserved markets, revolutionize the wireless industry, and unlock your true potential. As a Client Partner, Enterprise Sales, you will be responsible for crafting tailored sales strategies to meet the unique goals of each Enterprise client within your portfolio and accelerate with cross-functional partner execution. You will curate long-term relationships with key decision makers and influencers within each client, including C-level executives and others throughout various lines of business. Your role will involve generating and closing new sales opportunities within your assigned account base, which may include existing clients as well as new clients not currently doing business with T-Mobile today. You will lead a world-class, differentiated experience that T-Mobile clients will want to continue their growth with. Additionally, you will position T-Mobile product capabilities to potential and existing clients that align with and help them enable their business goals. You will lead complex contract negotiations and close large, high-value deals with enterprise clients. Finally, you will maintain accurate records of interactions, sales progress and provide accurate sales forecasts and performance reports to leadership. Job Responsibilities: New Logo Acquisition: Target and win enterprise clients not yet working with T-Mobile. Bring creativity, strategy, and persistence to land high-value logos and open new markets. Strategic Sales Execution: Develop and implement enterprise account strategies, balancing new acquisition with expansion opportunities across assigned accounts-partner cross-functionally to deliver measurable impact. Executive-Level Relationship Building: Build trust with C-suite and senior decision-makers across client organizations. Position yourself as a consultative partner who aligns solutions with their business priorities. Solution Leadership: Translate T-Mobile's technology capabilities into tailored solutions that solve client challenges and accelerate their goals. Complex Deal Leadership: Navigate enterprise-level negotiations, lead multi-stakeholder buying cycles, and close large, high-value deals. Performance & Forecasting: Maintain rigorous pipeline discipline, accurate forecasting, and clear reporting to leadership. Education and Work Experience: High School Diploma or GED (required) Bachelor's degree or equivalent professional experience (required) 7-10 years of enterprise sales experience with a proven history of driving new customer acquisition, creating opportunities, and closing high-value deals (required). At least 5 years of experience in technology, software, or telecom solution sales at the enterprise level, with a demonstrated ability to navigate complex, multi-stakeholder sales cycles (required). 5+ years selling to large enterprise clients (3,000+ employees), with success in establishing relationships and influencing decision-makers at every level (required). Knowledge, Skills, and Abilities: Enterprise sales mastery: Ability to craft solutions that align with both business and technology strategies. Account leadership: Skilled in planning, execution, and growing enterprise relationships to deliver revenue growth. Prospecting discipline: Adept at qualifying opportunities (budget, authority, need, timeline) and focusing on high-conversion prospects. Negotiation expertise: Confident in leading complex, multi-party negotiations. Executive presence: Outstanding communicator who can influence from the C-suite to operational levels. Relationship builder: Strong networker with a proven ability to leverage connections for business growth. At least 18 years of age Legally authorized to work in the United States #TFBCPE Travel: Travel Required (Yes/No): Yes, 30% of the time DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $169,500 - $305,800, inclusive of target incentives Base Pay Range: $101,700 - $183,480The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ******************************************** ID=REQ329125¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
$62k-123k yearly est. Auto-Apply 39d ago

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Mobile Associate - Retail Sales
T-Mobile Usa 4.5
T-Mobile Usa job in Chicago, IL
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.Job Responsibilities: Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement Complete required training to build knowledge of retail processes, systems, and wireless technology innovations Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment. (Preferred) Knowledge, Skills and Abilities: Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required) Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required) Effective at balancing customer needs and performance goals. (Required) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
$19 hourly Auto-Apply 3d ago
Retail Team Manager
at&T Portables 4.6
Aurora, IL job
Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required
$59k-102k yearly est. 51d ago
Installation Technician
at&T 4.6
Naperville, IL job
This is your chance to make your mark. Introducing our customers to the world's most robust network all while delivering best-in-class service. You're the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. And you'll get the satisfaction of helping others and connecting our customers to what matters most to them every day. #connectourcustomers Our Installation Technicians earn between $20.41 and $33.90 hourly. With our amazing wage opportunities, our average starting earnings begin at $42,458 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired. * Sick leave * Paid Parental Leave * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness, accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone What's a typical day like? You'll work independently at our customer's homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services. You'll have the opportunity to meet new people every day while solving problems and being rewarded for doing great work. Whether you're putting in a new line, climbing a ladder or simply plugging in and activating a wifi network, one thing is true, no two days will be the same. Want to be considered? You'll need to: * Work a flexible schedule, including evenings and weekends. * Possess a valid state driver's license. * Lift and move up-to 60 lbs - some of our ladders weigh 50-60 lbs * Weigh less than 325 lbs., required for ladder safety. * At times work in small spaces or aloft (up to 28 ft.) * Be available for overtime, emergency callouts and holiday work. * Identify wire and cable colors. * Qualify on pre-employment assessments. * Have a High School Diploma or GED Interested? We provide extensive training and the resources you need in a collaborative and dynamic team environment, built for your success. You'll have the opportunity to continue to learn and grow with ongoing paid training, leading you to exciting career paths. If you are considering jobs like Maintenance Technician, Cable Installation Technician, Fiber Technician, Facility Technician or Telecommunications Technician, this career move would be a great fit! Ready to take your career on the road to success? Apply today! Weekly Hours: 40 Time Type: Regular Location: Naperville, Illinois It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-90599 Date posted 12/18/2025 Apply now Save role Share * Facebook * X * LinkedIn * Email
$20.4-33.9 hourly 27d ago
T-Fiber D2C Broadband Specialist - Chicago, Illinois
T-Mobile Usa 4.5
T-Mobile Usa job in Chicago, IL
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview This role is essential for expanding the customer base through direct community engagement and sales activities. It involves presenting current broadband service offers and facilitating customer transitions to these services. The position requires consistent achievement of sales targets within the direct-to-consumer segment. Success is measured by meeting sales goals and supporting customer satisfaction through follow-up interactions. The work directly contributes to organizational growth and enhances customer experiences in new markets. Job Responsibilities: Drive customer acquisition by engaging potential customers through door-to-door and community outreach activities to present broadband service offers Conduct post-sale follow-up interactions to support customer satisfaction and service retention Manage communication of service benefits and address customer inquiries to facilitate informed decisions Collaborate with sales leadership to align outreach efforts with business objectives and market strategies Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: High School Diploma/GED (Required) Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets Knowledge, Skills and Abilities: Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required) Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required) Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required) Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required) Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required) Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required) Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required) Licenses and Certifications: Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred) Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay: $30,000.00Annualized Incentive Target: $48,600 Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
$30k-48.6k yearly Auto-Apply 4d ago
Call Center Sales & Retention Representative
at&T 4.6
Chicago, IL job
**Don't miss this opportunity to jumpstart your career!** **Come interview with us in-person at our upcoming open recruiting session in the Chicago, IL area on Wednesday, February 4th, 2026.** **Come ready to meet the AT&T Management Team and learn all about a career with #LifeAtATT!** **Join us at our AT&T Call Center:** **10 S Canal Street** **Chicago IL 60606** **Date: Wednesday, February 4th, 2026** **Time: 10:00am -3:00pm CST** **Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment. Walk-ins are welcome!** This position reports to our 10 S Canal Street, Chicago IL 60606 location. If selected, you must be able to report to this work location. This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. **Pay Transparency:** Our Customer Care Associate earn 19.17 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives **$62,280+** per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **How You'll Make an Impact:** As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. **What Your Day-to-Day Will Look Like:** + Handle customer interactions (calls, chats, emails) in a fast-paced environment. + Identify upselling opportunities and close deals to reach your sales and commissions targets. + Accurately resolve issues related to service, billing, payments, and collections. + Explain bills and product features clearly. + Troubleshoot basic problems and seek higher support if needed. + Build customer confidence and loyalty by resolving issues. + Support various customer inquiries, including technical issues. + Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. + Paid training to set you up for success. **Key expectations to succeed:** + Commissioned sales experience highly preferred + Unwavering Customer Focus + Strong Work Ethic + Adaptability + Problem-Solving Skills + Attention to Details **Joining our team comes with amazing perks and benefits:** + Medical/Dental/Vision coverage + 401(k) plan + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone + Tuition reimbursement program + Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs **Weekly Hours:** 40 **Time Type:** Regular **Location:** Chicago, Illinois It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
$62.3k yearly 36d ago
B2B Sales Account Executive
at&T 4.6
Chicago, IL job
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Now offering a $5,500 Sign-on Bonus to join our team. As a B2B Sales Account Executive - Mobility & Fiber, you will proactively sell AT&T's mobility solutions and fiber-based broadband network to small and mid-market businesses. Your focus will be generating new revenue by hunting and prospecting within your territory through sales calls, networking, and relationship building. By uncovering client needs, you'll deliver customized, value-added solutions that address their business priorities. Success in this role depends on your ability to generate leads independently via external networks, cold calling, and door knocking, while maintaining a self-starter mindset and driving sales growth. Join our expanding AT&T Mobility & Fiber Territories sales team and unlock exceptional earning potential! Our compensation package features a competitive base salary plus a performance-based commission structure. At 100% of your sales target, annual earnings typically range from $93,300 to $117,500. Commission earnings are capped at 500% of target, allowing for an annual earning potential of $225,000 or more for high achievers. Don't wait-review the job description and apply today to be part of this exciting growth! What you'll do: Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available. Lead Generation and Prospecting: Actively hunt for new leads within your assigned territory through external networks and cold calling, meeting or exceeding weekly quotas for cold calls and door knocks. Client Engagement: Understand the communication and technology needs of small and mid-sized business customers. Present tailored growth opportunities and efficiencies to both current and potential clients. Account Development: Develop new accounts and expand existing ones by establishing and nurturing long-term relationships with customers. Consultative Selling: Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities. Proposal Development: Craft responses for Requests for Proposals (RFPs) and present products and services that can benefit customers. Strategic Initiatives: Design and implement strategic initiatives to grow and retain the revenue stream of assigned complex accounts, ensuring high levels of customer satisfaction. What you'll need: Hunter Mindset: A relentless drive to seek out leads and close deals, coupled with resiliency and perseverance. Networking and Negotiation Skills: Strong ability to network and negotiate effectively. Valid Driver's License: Must have a valid driver's license with a satisfactory driving record, current auto insurance, and a reliable vehicle to meet the transportation needs of the market. Sales Targets: Demonstrated ability to meet and/or exceed assigned sales targets. What you'll bring: Sales Experience: 2-5 years of outside sales and/or B2B sales experience, with a preference for outside telecommunications sales. Technical Knowledge: Experience and knowledge in fiber broadband technology and mobility products and services. Sales Funnel Management: Proficiency in managing sales funnels and previous experience with CRM systems. Becoming part of our team comes with amazing perks and benefits: Competitive Base Salary Performance Based Commission Paid Training Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Ready to close the deal on a career with AT&T? Apply today! #MidMarketSales Weekly Hours: 40 Time Type: Regular Location: Chicago, Illinois It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
$93.3k-117.5k yearly Auto-Apply 5d ago
Director - Call Center General Manager
at&T 4.6
Chicago, IL job
Job Description: We are seeking an experienced, dynamic Call Center General Manager to lead our consumer call center supporting 500-1,000 employees. The ideal candidate will be responsible for overseeing all aspects of call center operations, building and sustaining a positive, high-performing culture, and ensuring alignment with organizational goals. This is a hands-on leadership role requiring a blend of strategic vision, operational expertise, and strong relationship management-both with employees, partners and union leadership. Key Responsibilities * Operational Leadership: * Oversee daily operations ensuring the center meets and exceeds performance metrics (service levels, quality, customer satisfaction, efficiency, etc.). * Drive continuous improvement initiatives in process, technology, and workflow to optimize productivity and customer experience. * Develop and implement business plans, budgets, and resource allocation strategies. * Culture Building: * Foster an inclusive, engaging, and high-performance culture aligned with organizational values. * Champion employee engagement and recognition programs, ensuring a positive work environment. * Lead by example, modeling ethical behavior and respect in all interactions. * Union Relations: * Create a positive relationship with union leadership that enables the business to meet customer needs while creating a positive environment for our employees. * Ensure compliance with collective bargaining agreements and labor laws. * Collaborate with Labor Relations and Human Resources to address grievances, negotiations, and workplace issues. * People Leadership: * Lead, coach, and develop a team of managers, supervisors, and support staff to achieve operational excellence. * Implement succession planning, talent development, and performance management strategies. * Drive accountability through clear communication of expectations and regular feedback. * Customer Experience: * Own all aspects of the customer journey within the contact center. * Analyze customer feedback and implement initiatives to improve satisfaction and loyalty. * Risk & Compliance: * Ensure all regulatory and company compliance requirements are met (privacy, security, labor laws, etc.). * Identify, assess, and mitigate risks related to operations, people, and technology. * Stakeholder Engagement: * Build strong relationships with internal and external stakeholders, including executive leadership, peer departments, vendors, and the union. * Represent the call center in cross-functional projects and organizational initiatives. Qualifications Required: * 10+ years of progressive leadership experience in large-scale call center operations (500+ employees), including at least 3 years in a senior management role. * Demonstrated success in driving operational efficiency, customer satisfaction, and employee engagement. * Experience managing centers that support multiple lines of business. * Strong financial and analytical acumen with experience managing large budgets. * Excellent communication, negotiation, and conflict resolution skills. * Proven ability to lead through change and ambiguity. Preferred: * Bachelor's degree in Business Administration, Management, or related field (Master's preferred). * Experience with digital transformation in contact centers (AI, automation, omnichannel platforms). * Experience managing union-represented workforces and working with collective bargaining agreements. Key Competencies * Strategic Thinking * Results Orientation * Employee Engagement * Change Leadership * Relationship Management * Problem Solving * Emotional Intelligence Our Director - Call Center General Manager earns between $174,100 and $261,100 USD annually, not to mention all the other amazing rewards that working at AT&T offers. The individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short-term and long-term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories * AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chicago, Illinois Salary Range: $174,100.00 - $261,100.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-96936 Date posted 01/12/2026 Apply now Save role
$31k-38k yearly est. 4d ago
Outside Sales Representative
at&T 4.6
Chicago, IL job
Build a more connected world by transforming the sales experience by helping customers and products unite. Our AT&T Business Sales teams are the foundation of our company - they offer millions of customers access to integrated solutions that drive connectivity. Leverage your best sales techniques, uncover leads and spark innovation while helping grow market share - and your earnings. With each deal closed, you'll support our vision to lead the industry in connectivity, technology, and community. Join our expanding AT&T Business Connectivity sales team and unlock exceptional earning potential! Our compensation package features a competitive base salary plus a performance-based commission structure. At 100% of your sales target, annual earnings typically range from $74,400 to $91,600. Commission earnings are capped at 500% of target, allowing for an annual earning potential of $200,000 or more for high achievers. Don't wait-review the job description and apply today to be part of this exciting growth! In the Outside Sales Representative role, you'll accelerate customer growth, concentrating on acquiring new business customers and cross-selling to eligible customers with Fiber and 5G connections. The position is performance-based, prioritizing new customer acquisition and market growth. What You'll Do: Accelerate customer growth by acquiring new business customers and cross-selling to eligible customers with Fiber and 5G connections. Sell a simplified AT&T product set inclusive of Fiber and Mobile connections, Achieve sales objectives by securing new high-speed data service agreements with customers in designated low fiber penetrated buildings. Be knowledgeable about AT&T products and be able to emphasize offerings that solve customer problems (paid training provided). Conduct sales duties away from the office on a regular basis to prospect and meet customers out in the field. Primary Responsibilities: Prospect in person Meet with customers in person to engage in sales activities at their locations. Communicate in a timely manner with customers through phone calls, conference calls, emails, and other channels. What You Need: Current and valid driver's license and auto insurance. Reliable vehicle for transportation needs of the market. Strong networking and negotiation skills. What You'll Bring: A winning attitude and growth mindset. Willingness to try new things and step outside your comfort zone. A passion for helping people and building strong relationships. Prior sales experience is a plus but not required. No college degree required. Becoming part of our team comes with amazing perks and benefits: Competitive Base Pay Performance Based Commission Paid Training Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected. Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Ready to close the deal on a career with AT&T? Apply today. #MidMarketSales Weekly Hours: 40 Time Type: Regular Location: Chicago, Illinois It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
$18k-44k yearly est. Auto-Apply 29d ago
Specialist Account Manager Connected Communities
at&T 4.6
Chicago, IL job
Join AT&T's Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community. Overall Purpose: Strategically develop and direct programs that enhance sales initiatives, optimize operational processes, and support field efforts to achieve revenue targets and market growth. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: * Drive Sales and Performance in Connected Communities: Build relationship with property management and partner with local leadership to improve Fiber and wireless voice penetration through events and partnerships. * Develop and Implement Sales Programs: Create and execute sales programs that align with strategic goals, ensuring successful implementation across all channels * Cross-functional Coordination: Collaborate with marketing, product development, and customer service teams to manage and execute programs on time and within budget. * Training and Sales Enablement: Develop training materials and provide coaching to enhance the sales team's skills and knowledge. * Market and Customer Analysis: Conduct market research, analyze customer feedback, and gather insights to inform sales strategies. * Process Improvement: Evaluate and improve existing sales processes to increase efficiency and effectiveness. Job Contribution: An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction. Supervisor: No Education/Experience: Bachelor's degree (BS/BA) desired. 3+ years of related experience. Certification is required in some areas. Earn between $71,900 - $107,900 USD. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world. Ready to join the team? Apply today! Weekly Hours: 40 Time Type: Regular Location: Chicago, Illinois Salary Range: $64,700.00 - $97,100.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-94121 Date posted 01/14/2026 Apply now Save role
$71.9k-107.9k yearly 2d ago
Principal Sales Sys Eng 5 VAS Edge/Sec
at&T 4.6
Chicago, IL job
Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available. Our Principal Sales System Engineer, earn between $120,200 - $180,200. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone We are seeking an experienced Security Specialist with a strong background in designing secure LAN and WAN networks for enterprise customers. The ideal candidate will have hands-on expertise in Zero Trust Network Architecture and Secure Access Service Edge (SASE) solutions. This role requires confidence in leading C-level discussions, collaborating with teams, and guiding customers toward transformational, future-ready security strategies. If you're passionate about solving complex network security challenges and driving executive engagement, we want to hear from you! A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. Overall Purpose Drives the design, implementation, and optimization of advanced technical sales solutions, serving as a subject matter expert to ensure successful customer integration of company products and services. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: Technical Expertise and Customer Consultation: Serve as a subject matter expert, providing technical guidance and consultation to direct sales teams and customers on the design, customization, and implementation of complex technical products and services. System Design, Implementation, and Continuous Improvement: Lead the design, development, and implementation of advanced sales solutions, continuously identifying and implementing process enhancements in collaboration with product architects and the development community. Customer Integration and Support: Ensure product integration, troubleshoot and escalate issues, support sales plans, and provide training to sales teams and customers. Project Management and Collaboration: Manage deployment projects, align technical solutions with business goals, and lead technical discussions in client meetings. Product Demonstrations and Documentation: Design solutions, support sales presentations, create prototypes, maintain product knowledge, and document systems and processes. Job Contribution: A senior-level sales representative with mastery understanding of sales principles, practices, products, services, and data analysis. Distinguished by specialized expertise and record of success. Manages largest, most complex sales with brand recognized accounts with minimal supervision. May be responsible for a high quota with a more specialized focus. Demonstrates advanced communication skills, advanced data analysis, leverages extensive experience and knowledge to creatively resolve complex issues. May introduce new products or provide product expertise. Leads other team members and mentors less experienced colleagues. If the sales career path includes multiple positions at the I13 level, the more senior role entails higher sales targets, broader scope, and greater complexity. Supervisor: No Education/Experience: Bachelor's degree (BS/BA) desired. 8+ years of related sales experience. Weekly Hours: 40 Time Type: Regular Location: Indianapolis, Indiana Salary Range: $120,200.00 - $201,800.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-95855-2 Date posted 01/05/2026 Apply now Save role
$120.2k-201.8k yearly 9d ago
Bilingual Spanish Retail Sales Consultant
at&T 4.6
Chicago, IL job
Do you speak Spanish and English? If you do, we're looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual. It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targets and earning your commission happens with the power of AT&T's full suite of products at your fingertips - the latest devices and personalized services that bring friends, families and communities closer together. Let's talk about what to expect: On the sales floor, you'll use a consultative sales approach guiding customers through their options, this is where your drive and passion for helping people will really shine. You'll be a part of the community through events, filling online orders and making outbound calls to existing and potential customers. You'll work a schedule between 9am-9pm, including weekends, so you can be there when our customers need us. Monthly seniority-based schedules are available 2 weeks in advance. This is a fast-paced environment, being flexible and open to change will help you stay current with evolving tech and all the ways we work to meet customer's needs. Prior retail or customer-facing sales experience is a plus. No sales experience? We'll provide you with the tools, training and coaching needed to help you meet and exceed your goals! Our new Retail Sales Consultant's earn between $40,000 to $63,000, including hourly rate and our uncapped commission opportunities for our top sellers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Salary range is dependent on if all sales goals are met and/or exceeded. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired). Sick leave Paid Parental Leave Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness, accident hospital indemnity/group legal Employee Assistance Programs (EAP) Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone If you are considering jobs like Wireless Sales Consultant, Retail Associate, Retail Sales Associate, or Retail Team Member, this career move would be a great fit! At AT&T, the safety of our employees and customers remains our top priority. We are committed to following all protective and safe-distancing guidelines required by local & state authorities in response to COVID-19. Ready to join our sales team? Apply today. #ConnectingOurCommunities "AT&T is a fair chance employer and does not initiate a background check until an offer is made." Weekly Hours: 40 Time Type: Regular Location: USA:IL:Chicago:1730 W Fullerton Ave:RET/RET It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-95451 Date posted 01/08/2026 Apply now Save role Share * Facebook * X * LinkedIn * Email
$40k-63k yearly 8d ago
Sales Manager-II Mobility Mission Critical (Government)
at&T 4.6
Lombard, IL job
, no office requirement. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening for a Sales Manager II Mobility Mission Critical to lead and supervise a sales team, optimize performance, and ensure sales targets are met by strategically managing client relationships and sales initiatives. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: * Team Leadership, Mentorship, and Performance Optimization: Direct and supervise the sales team, providing guidance, support, and mentorship to enhance skills and performance. Continuously monitor and evaluate team performance, providing constructive feedback and coaching to ensure targets are met and resources are utilized effectively. * Sales Strategy Development and Execution: Develop and implement sales strategies to generate new opportunities, expand existing accounts, and drive revenue growth. Formulate sales plans and provide tactical input to leadership. * Client Relationship Management and Problem Resolution: Manage key client relationships, provide expertise and consultation for complex problems, and participate in important negotiations to ensure customer satisfaction and loyalty. * Territory Management and Assignment: Allocate and manage sales territories to ensure optimal coverage and maximize opportunities. Required Qualifications: * Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies. * Leads the team to manage average sales quota or territory. May have consumer or mid-size to large, complex business to business sales. * Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. * Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. Desired Education/Experience: * Bachelor's degree (BS/BA) desired. * 8+ years of related sales experience. Our Sales Executives earn a base salary between $110,600 - $166,000 + commission with a total target compensation of $180,600 - $236,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Lombard, Illinois It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-92118 Date posted 01/05/2026 Apply now Save role
$180.6k-236k yearly 11d ago
T-Fiber D2C Broadband Specialist
T-Mobile Usa 4.5
T-Mobile Usa job in Chicago, IL
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through door-to-door interactions. This role involves presenting T-Mobile's latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct to Consumer sales program. Reporting to the Sr. Manager, Direct to Consumer Sales, this position is crucial for achieving sales targets within the Direct to Consumer segment. This role embodies the brand's energy and integrity, enhancing customer experiences and contributing to the growth of new markets. Through their efforts, they play a vital role in maintaining T-Mobile's reputation for bold and innovative service delivery.Job Responsibilities: Engages and achieves sales targets with potential customers through door-to-door and other community interactions to present T-Mobile's latest offers and services Engages in post-sales follow-up with customers as needed to support an exceptional customer experience Education and Work Experience: High School Diploma/GED General Education (Required) Bachelor's Degree Business or Marketing (Preferred) Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets Knowledge, Skills and Abilities: Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required) Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required) Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required) Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required) Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required) Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required) Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required) Licenses and Certifications: Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred) Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay: $30,000.00Annualized Incentive Target: $48,600 Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
$30k-48.6k yearly Auto-Apply 30d ago
Call Center Sales & Retention Representative
at&T 4.6
Chicago, IL job
This position reports to our 10 S Canal Street, Chicago IL 60606 location. If selected, you must be able to report to this work location. This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. Pay Transparency: Our Customer Care Associate earn 19.17 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. How You'll Make an Impact: As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment. Identify upselling opportunities and close deals to reach your sales and commissions targets. Accurately resolve issues related to service, billing, payments, and collections. Explain bills and product features clearly. Troubleshoot basic problems and seek higher support if needed. Build customer confidence and loyalty by resolving issues. Support various customer inquiries, including technical issues. Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. Paid training to set you up for success. Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Weekly Hours: 40 Time Type: Regular Location: Chicago, Illinois It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
$62.3k yearly Auto-Apply 38d ago
Installation Technician
at&T 4.6
Rockdale, IL job
This is your chance to make your mark. Introducing our customers to the world's most robust network all while delivering best-in-class service. You're the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. And you'll get the satisfaction of helping others and connecting our customers to what matters most to them every day. #connectourcustomers Our Installation Technicians earn between $20.41 and $33.90 hourly. With our amazing wage opportunities, our average starting earnings begin at $42,458 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired. * Sick leave * Paid Parental Leave * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness, accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone What's a typical day like? You'll work independently at our customer's homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services. You'll have the opportunity to meet new people every day while solving problems and being rewarded for doing great work. Whether you're putting in a new line, climbing a ladder or simply plugging in and activating a wifi network, one thing is true, no two days will be the same. Want to be considered? You'll need to: * Work a flexible schedule, including evenings and weekends. * Possess a valid state driver's license. * Lift and move up-to 60 lbs - some of our ladders weigh 50-60 lbs * Weigh less than 325 lbs., required for ladder safety. * At times work in small spaces or aloft (up to 28 ft.) * Be available for overtime, emergency callouts and holiday work. * Identify wire and cable colors. * Qualify on pre-employment assessments. * Have a High School Diploma or GED Interested? We provide extensive training and the resources you need in a collaborative and dynamic team environment, built for your success. You'll have the opportunity to continue to learn and grow with ongoing paid training, leading you to exciting career paths. If you are considering jobs like Maintenance Technician, Cable Installation Technician, Fiber Technician, Facility Technician or Telecommunications Technician, this career move would be a great fit! Ready to take your career on the road to success? Apply today! Weekly Hours: 40 Time Type: Regular Location: Rockdale, Illinois It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-90600 Date posted 01/07/2026 Apply now Save role Share * Facebook * X * LinkedIn * Email
$20.4-33.9 hourly 9d ago
Lead Customer Success Manager
at&T 4.6
Chicago, IL job
Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available. Our Lead Customer Success Manager, earn between $116,700 - $175,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. Overall Purpose: Serve as the primary post-sale consultative partner, leveraging in-depth industry and product knowledge to drive customer satisfaction, maximize product value, and ensure effective adoption and utilization, ultimately enhancing client relationships and delivering measurable business outcomes. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: * Customer Relationship Management: Serve as the primary point of contact for customers, fostering long-term relationships to become a trusted advisor, and staying proactively engaged to ensure the product or service is functioning as intended and adding expected value. * Product Expertise and Strategic Recommendations: Leverage deep knowledge of client industries, products, and market roles to provide expert guidance, enhance customer awareness, and make strategic product recommendations, while identifying renewals, migrations, upsell, and cross-sell opportunities to achieve desired customer outcomes. * Performance Tracking and Strategic Development: Monitor customer usage, satisfaction, risk, and success metrics, providing regular reports and insights, and assisting in the development of strategic direction and positioning of focused projects to drive customer engagement, retention, and growth. * Knowledge Transfer and Feedback Loop: Conduct knowledge transfer through delivering training and minimal technical guidance, providing feedback to product development teams on service offering improvements, and conducting complex work, unsupervised, with extensive latitude for independent judgment. * : Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. Supervisor: No Education/Experience: Bachelor's degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas. Weekly Hours: 40 Time Type: Regular Location: Brookfield, Wisconsin Salary Range: $116,700.00 - $196,100.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-97570-2 Date posted 01/16/2026 Apply now Save role
$116.7k-196.1k yearly 1d ago
Retail Team Manager
at&T Portables 4.6
Waukegan, IL job
Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required
$60k-103k yearly est. 46d ago
Account Executive, Business Sales
T-Mobile Usa 4.5
T-Mobile Usa job in Downers Grove, IL
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Account Executive, Business Sales role at T-Mobile is designed for ambitious, results-driven sales professionals who are passionate about building stellar customer relationships and bringing T-Mobile's unmatched products and services to underserved markets. This is a true hunter role where you can exceed sales quotas, acquire new accounts, and turn the wireless industry on its head with small businesses (1-9 employees). In this role, you'll achieve and surpass monthly sales targets by prospecting, cold-calling, networking, and generating leads to gain new business within an assigned geographic territory. You'll analyze customer needs and use solution-based selling to showcase T-Mobile's value, tailoring recommendations and closing deals.Job Responsibilities: Lead Generation: Generate and work leads through prospecting, cold calling, and networking under sales manager supervision. Customer Needs: Identify customer needs and use solution-based selling to demonstrate T-Mobile's value. Recommend wireless solutions, including price plans, data services, handsets, and accessories. Deal Negotiation: Negotiate and close deals. Skill Development: Develop skills in prospecting, call execution, and relationship management with leadership. Participate in product training and sales meetings. Sales Approaches: Create effective sales approaches, solutions, and proposals. Sales Automation: Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts Customer Base: Maintain and grow the customer base within a territory model. Education and Work Experience: High School Diploma/GED (Required) Bachelor's Degree (Preferred) 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment (Preferred) Outside B2B sales experience. (Preferred) Knowledge, Skills and Abilities: Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required) Customer Service Demonstrated experience delivering superior customer service and attention to detail (Required) Communication Excellent interpersonal, written, and oral communication skills (Required) Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $71,700 - $129,500, inclusive of target incentives Base Pay Range: $43,020 - $77,700The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ******************************************** ID=REQ342176¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
$42k-51k yearly est. Auto-Apply 5d ago
Director - Call Center General Manager
at&T 4.6
Chicago, IL job
We are seeking an experienced, dynamic Call Center General Manager to lead our consumer call center supporting 500-1,000 employees. The ideal candidate will be responsible for overseeing all aspects of call center operations, building and sustaining a positive, high-performing culture, and ensuring alignment with organizational goals. This is a hands-on leadership role requiring a blend of strategic vision, operational expertise, and strong relationship management-both with employees, partners and union leadership. Key Responsibilities + Operational Leadership: + Oversee daily operations ensuring the center meets and exceeds performance metrics (service levels, quality, customer satisfaction, efficiency, etc.). + Drive continuous improvement initiatives in process, technology, and workflow to optimize productivity and customer experience. + Develop and implement business plans, budgets, and resource allocation strategies. + Culture Building: + Foster an inclusive, engaging, and high-performance culture aligned with organizational values. + Champion employee engagement and recognition programs, ensuring a positive work environment. + Lead by example, modeling ethical behavior and respect in all interactions. + Union Relations: + Create a positive relationship with union leadership that enables the business to meet customer needs while creating a positive environment for our employees. + Ensure compliance with collective bargaining agreements and labor laws. + Collaborate with Labor Relations and Human Resources to address grievances, negotiations, and workplace issues. + People Leadership: + Lead, coach, and develop a team of managers, supervisors, and support staff to achieve operational excellence. + Implement succession planning, talent development, and performance management strategies. + Drive accountability through clear communication of expectations and regular feedback. + Customer Experience: + Own all aspects of the customer journey within the contact center. + Analyze customer feedback and implement initiatives to improve satisfaction and loyalty. + Risk & Compliance: + Ensure all regulatory and company compliance requirements are met (privacy, security, labor laws, etc.). + Identify, assess, and mitigate risks related to operations, people, and technology. + Stakeholder Engagement: + Build strong relationships with internal and external stakeholders, including executive leadership, peer departments, vendors, and the union. + Represent the call center in cross-functional projects and organizational initiatives. Qualifications Required: + 10+ years of progressive leadership experience in large-scale call center operations (500+ employees), including at least 3 years in a senior management role. + Demonstrated success in driving operational efficiency, customer satisfaction, and employee engagement. + Experience managing centers that support multiple lines of business. + Strong financial and analytical acumen with experience managing large budgets. + Excellent communication, negotiation, and conflict resolution skills. + Proven ability to lead through change and ambiguity. Preferred: + Bachelor's degree in Business Administration, Management, or related field (Master's preferred). + Experience with digital transformation in contact centers (AI, automation, omnichannel platforms). + Experience managing union-represented workforces and working with collective bargaining agreements. Key Competencies + Strategic Thinking + Results Orientation + Employee Engagement + Change Leadership + Relationship Management + Problem Solving + Emotional Intelligence Our **Director - Call Center General Manager** earns between $174,100 and $261,100 USD annually, not to mention all the other amazing rewards that working at AT&T offers. The individual starting salary within this range may depend on geography, experience, expertise, and education/training. **Joining our team comes with amazing perks and benefits:** + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short-term and long-term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories + AT&T internet (and fiber where available) and AT&T phone **Weekly Hours:** 40 **Time Type:** Regular **Location:** Chicago, Illinois **Salary Range:** $174,100.00 - $261,100.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
$31k-38k yearly est. 3d ago

T-Mobile jobs in Chicago, IL - 127 jobs

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