T-Mobile reviews

The health benefits were great.

For reference, this is solely based on the last 3 of 20+ years I worked for the company. After the acquisition of Sprint, the management style changed. In my experience, there was a catch 22. We were left to fulfill our role, no micro-management, but we're expected to do all of our own management and development. Meaning, if we wanted feedback on how we were performing, if we needed constructive criticism, or even corrective feedback, we had to seek it out. For example, it was up to the Individual Contributor (IC) to set ALL of the one on one meetings. My last performance evaluation was done by my boss's boss, as he was on paternity leave (4 months before our review time). Her sole question, from what was shared with me, {mind you she made little to ko effort to seek me out, contact me, prior to the evaluation) was, "what does he do?" I understand that communication is critical. I also understand that it is not a one way conduit. I am also of the philosophy that of you are a PEOPLE manager, rather than an IC, to MANAGE their people. That simply did not happen.

Health care

Their coming to the realization that the least diverse section of the company was senior management. On average, the number of non-white male employees in leadership positions, was 50%. Meaning there were women and people of color in, roughly equal percentages, across all orgs throughout the company EXCEPT senior leadership.

Zero face-to-face interviews. Discussion of experience and job qualifications as the primary decision-making focus for hiring someone into a position. Additionally, elimination of the expectation that if you want a promotion, you HAVE to move.

I appreciated the diversity and inclusion throughout the company. I appreciated the autonomy given to complete big projects.

There were a lot of people I worked with in leadership positions that did not have the experience needed to get the job done.

For larger companies, most perks are standard now.

I was able to connect my work experience to the needs of the company.

There are a lot of things happening at the company that do not make sense. Eventually, it will impact the bottom line - which is the business.

They seemed to be personable.

In my experience, the compensation was fair, the goals seemed a little unattainable especially without a change in strategy.

Personally, the most fulfilling thing at work is I have a great team I worked with and enjoyed getting the job done!

Paid time off. Supports family values.

High turnover rate due to temporary employment

Discounts on latest tech

Gave employees the opertunity to grow. Employer did have employees compete against one another, focused on working as a team.

I prepared for an interview at T-mobile by focusing on what I could provide the company to help it become successful and focused on areas I needed to improve upon.

I would improve upon the company culture by have a pathway to full time employment instead of temp work.

T-Mobile has a comparative wage to the industry standard

Diversity is needed for a successful company by inviting pedagogical view points to keep a company moving forward in a fast changing world.

My most joy at work comes from problem solving.

Was a great company when I started 7 years ago, but has gone downhill since the merger with Sprint. Used to have a really great morale, but now is in the toilet.

Never ending change and constant reorganizations. Massive layoffs for the past 2 years. Leadership is more focused on kissing up to those above them than running the business. Return to Work policies are antequated.

Even though I didn't need it, I pointed several of my staff to the Tuition Reimbursement Program. They would sometimes let us leave early on the Fri before Mon holidays. Getting stock is pretty cool!

The T-Mobile leaders and company itself value their employees and customers

Once you get down to middle management its fairly disheartenng to be on the receiving end of bad suggested positioning.

Middle management also makes it clear you are only worth as much as you made in your last call. My favorite benefit is that T-Mobile will pay for college education if you work there. It’s not a tuition reimbursement program they just out right pay for it and you don’t have to worry about a thing

Being around technology and getting to learn and interact with the newest and greatest electronics.

They do not care about the customer. They just want you to sell sell sell.

We have a Samsung representative that comes into the store and I am in line to test the Samsung Galaxy S25 Ultra.

My peers were awesome! Very supportive and collaborative.

Sr. leadership is lost. No vision, no plan for execution, basic, constant chaos.

The teamwork, it is something that greatly appeals to ne, because I typically end up learning a lot about what I’m capable of when working in synch with others.

The feeling that you are ready to for more responsibility which tells me that it lacks the opportunities for professional growth and development.

Getting incentives or bonuses.

Good pay, work environment, work life balance.

Recent changes in company structure

health benefit

Great people

Extremely fast paced and too many competing/conflicting priorities

Paid Time Off, stock option, bonus

Environment

Operations of phones

Show materials that was on display and working from home research about materials such as head phones watches phones cords and showing how to pay for bills.

Company Culture

Recent Layoffs

Free Lunch at Headquarters, Monday through Thursday

Was a great company when I started 7 years ago, but has gone downhill since the merger with Sprint. Used to have a really great morale, but now is in the toilet.

Never ending change and constant reorganizations. Massive layoffs for the past 2 years. Leadership is more focused on kissing up to those above them than running the business. Return to Work policies are antequated.

Even though I didn't need it, I pointed several of my staff to the Tuition Reimbursement Program. They would sometimes let us leave early on the Fri before Mon holidays. Getting stock is pretty cool!

Everyone is nice

They do not share openly bad news

Yearly bonus and stock awards

Learning environment, team work, innovative, achieving goal, growing and leading.

any nothing

daily bonus

I love giving the best customer service experience and solving problems.

No advancement opportunities

Meeting new people

The environment is fairly relaxed.

They don’t pay enough for what we actually do, management lacks in development, extremely clique oriented.

The discount on phone bill.

I don't like the lack of employee saftey, the lack of professional management.

The benefits are very good, Some managers are better than others, relocation is easy

Pay is only getting worse, Management are useless, Only focused on sales, Cannot move outside of retail

Free college, Plan discounts, occasionally free phones, Discounted accessories

The benefits are very good, Some managers are better than others, relocation is easy

Pay is only getting worse, Management are useless, Only focused on sales, Cannot move outside of retail

Free college, Plan discounts, occasionally free phones, Discounted accessories

culture, people, work

It takes a little longer to work on H1B visa issues and Green Card Application issues.

Nothing specific. The perks are the same everywhere.

Helping people grow in their careers, the flexibilty to have work/life balance, the pay and benefits

The organization does not value their employees, annual restructure/reorganization leading to change in leadership every 6-8 months, multiple layoffs of entire channels, no room for internal growth as all of the positions promised get eliminated.

75% off cell phone bill

Was challenging work but eventually was very predictable

layoffs, feeling of not belonging

free phone service

The people, brand vision

Learning Sprint systems

They cared for us during start of pandemic. Offer upward mobility, secondary education, healthcare.

Strong focus on customer satisfaction.

Lack of promotion even after seven years and strong results.

Employee Stock Purchasing program works well and has been beneficial overall.

I like that for me the job was remote

Management, no flexible scheduling

PTO, weekends off

treated their employees very well

Treated their contractors like as if they weren't part of the team

People I work with

Sprint

That we meet with other tmobiles to hangout . They work around what you need

The T-Mobile leaders and company itself value their employees and customers

Once you get down to middle management its fairly disheartenng to be on the receiving end of bad suggested positioning.

Middle management also makes it clear you are only worth as much as you made in your last call. My favorite benefit is that T-Mobile will pay for college education if you work there. It’s not a tuition reimbursement program they just out right pay for it and you don’t have to worry about a thing

Good work life balance.

Advancement opportunities lack structure and loyalty. Favoritism goes on in leadership

Benefits

flexibility, benefits. commission structure

unless you're in a big market or willing to relocate. moving up is difficult

employee stock purchase plan

Just a great company all around they treated all employees amazingly. The insurance was good as well

I cant say anything bad about the company I was sad to leave loved my job so very much

Working with my experts. Helping them develop and grow and the excitement when the seen their paychecks

The coworkers become like your family, the work environment and team work is great.

Sometimes management personel is not well picked.

Service Discount

401k Benefits, Healthcare benefits, Diversity and Inclusion programs, Tuition reimbursement, career development programs.

Hours and schedules for different frontline support roles are not always a good fit for work/life balance. It can be challenging to get time off approved if you are working with any of the frontline departments.

Tuition reimbursement.

the ability to help people keep their communication from business to family.

Free T-Mobile gear! oh yeah, and amazing leadership

uncapped commission, health benefits.

working evening hrs. Poor work life balance.

Health benefits.

flexible

resources need to perform job are not provided.

bonus pay based on performance

Intuitive process of helping customers resolve their technical issues or answering their inquiries

The system is not user-friendly and it constantly shows bugs that don't allow us better serve our customers

Being able to work with a team

Having to do others jobs

Discount on T-Mobile stuff

i did like that it was a good place and some times it was fun i got payed every hour and was well off. and i live in new York its a good place.

i think it was not paying very much so i needed to get a new job after some time

i liked the job i got free animations one of the workers was an animator

Great customer service, I love talking to customers even when they’re different. It feels good helping them save money and making money off of it.

I don’t like how they don’t keep us up to date on promotions and things we can and can’t do.

I enjoy the payrate working at T-mobile

I did not like dealing with rude customers, but I continued to shoe courtesy.

My favorite perk at any job is a raise.

Work life balance and pay

Fluctuating shifts and fluctuating commission structure

Medical and education perks

great positive can do attitude and room for advancement

benefits and coworders

Gave me Customer service experience, as well as basic phone repair knowllege

A lot of problems that we couldn’t control

Health care

People-oriented, innovative and future mindset

Lack of diversity

Tuition Reinvestment

good working conditions

working hours and no family time

Ethics,very important

Culture, Job security, mobility, healthcare, long term incentives

Cost of living in Seattle

Long term incentives

Excellent pay and benefits. Great work culture.

Changes during merger

Tuition reimbursement

It’s like my second family. The company goes a long way to make sure we have great benefits.

No work life balance

Lots of benefits