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Become A Table Games Manager

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Working As A Table Games Manager

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Training and Teaching Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Outdoors/walking/standing

  • Make Decisions

  • Repetitive

  • $37,000

    Average Salary

What Does A Table Games Manager Do At Penn National Gaming

* The following and other duties may be assigned as necessary:
* Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.
* Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.
* Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
* Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
* May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
* Ensures customer service standards are followed by all team members and addresses issues as they arise.
* Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls.
* Monitors for compliance.
* Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
* Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
* Verifies table inventories and effectively manages table limits.
* Effectively handles customer concerns and requests.
* Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
* Assists with the overall integrity of daily Table Games operations.
* Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
* Maintains strict confidentiality in all departmental and company matters.
* SUPERVISORY RESPONSIBILITIES
* This job may or may not have supervisory responsibilities.
* Responsible for staff development and training programs.
* Responsible for rewards and recognition program to maximize employee engagement.
* Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
* Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
* Manages work procedures and expedites workflow.
* Provides recommendation for employee performance (disciplining, coaching, and counseling).
* To be successful in this position it will require the following skill set

What Does A Table Games Manager Do At Meadowlands Racing and Entertainment (Nj) & Tioga Downs Casino (Ny)

* Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
* Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems

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How To Become A Table Games Manager

Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.

Education

Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.

Training

Individual casinos or other gaming establishments have their own training requirements. New gaming dealers may be sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.

Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.

Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.

Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.

Licenses, Certifications, and Registrations

Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.

Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.

Work Experience in a Related Occupation

Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.

Advancement

Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.

Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.

Important Qualities

Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.

Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.

Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.

Math skills. Because they deal with large amounts of money, many casino workers must be good at math.

Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.

Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failure of malfunction.

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Table Games Manager jobs

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Table Games Manager Typical Career Paths

Table Games Manager Demographics

Gender

  • Male

    69.2%
  • Female

    28.3%
  • Unknown

    2.5%

Ethnicity

  • White

    83.9%
  • Hispanic or Latino

    7.5%
  • Asian

    6.5%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    50.0%
  • Thai

    25.0%
  • French

    25.0%

Table Games Manager

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Table Games Manager Education

Table Games Manager

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Top Skills for A Table Games Manager

TableGamesDepartmentCasinoProcedureNewDealersCustomerServiceFloorSupervisorsPlayerActivityGuestServiceEnsureCompliancePayrollCardPokerBlackjackCrapsPerformanceEvaluationsDailyOperationsEnsureGameIntegrityCasinoFloorCustomerRelationsCustomerSatisfactionCasinoAssetsOrderMarkers

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Top Table Games Manager Skills

  1. Table Games Department
  2. Casino Procedure
  3. New Dealers
You can check out examples of real life uses of top skills on resumes here:
  • Manage Table Games Department Prepare budget and adhere to it.
  • Assisted and ran the training for new dealers Assisted in developing operational guidelines.
  • Executed the operation of the organization through subordinate table game supervisors; ensuring subordinates deliver the highest quality customer service.
  • Focus on improving the guest service aspect and creating a Manager on Duty program to increase management/guest interactions.
  • Conducted employee reviews, hired and fired all staff employees and reviewed and approved all payroll activities.

Top Table Games Manager Employers

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