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Table games manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical table games manager skills. We ranked the top skills for table games managers based on the percentage of resumes they appeared on. For example, 18.0% of table games manager resumes contained guest satisfaction as a skill. Continue reading to find out what skills a table games manager needs to be successful in the workplace.

15 table games manager skills for your resume and career

1. Guest Satisfaction

Here's how table games managers use guest satisfaction:

Accept responsibility for guest satisfaction ratings; interact with all guests, department members, and cross property employees.
Review Casino Shift Managers performance and provide guidance to ensure adherence to policies, procedures and guest satisfaction.

2. Internal Controls

Here's how table games managers use internal controls:

Maintained compliance with Yavapai Gaming Agency Internal Controls and Operating Practices, Tribal/State Gaming Compact, and NIGC MICS.
Developed all internal controls for a highly regulated industry, including policies and procedures relevant for each function managed.

3. Dice

Here's how table games managers use dice:

Perform Card and Dice inventory as well as audits of Title 31 paperwork.
Maintain game integrity and security Maintain dice and card logs To supervise assigned dealers and Supervisors.

4. Guest Service

Here's how table games managers use guest service:

Focus on improving the guest service aspect and creating a Manager on Duty program to increase management/guest interactions.
Managed and developed 180 team members and 15 team supervisors towards integral and enthusiastic entertainment and guest service.

5. Excellent Guest

Here's how table games managers use excellent guest:

Provide excellent guest relations in a fast paced environment.

6. Casino Table Games

Here's how table games managers use casino table games:

Conducted Casino table games according to established guidelines and procedures.
Managed the casino table games and security.

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7. Departmental Policies

Here's how table games managers use departmental policies:

Assisted in development of departmental policies.
Insured adherence to departmental policies and procedures.

8. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how table games managers use casino floor:

Pit responsibilities require the daily maintenance transactions in assigned section of the casino floor.
Communicated daily any and all activity on the casino floor to shift manager and casino manager regarding player activity.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how table games managers use customer service:

Executed the operation of the organization through subordinate table game supervisors; ensuring subordinates deliver the highest quality customer service.
Resolved customer service complaints requiring explanation and interpretation of house rules.

10. Floor Supervisors

Here's how table games managers use floor supervisors:

run breaks for all floor supervisors.
Supervised Dealers, and then managed all Floor Supervisors and Dealers ensuring Mississippi gaming regulations and procedures were enforced.

11. Game Rules

Here's how table games managers use game rules:

Explained house rules, such as game rules and betting limits, to patrons.
Explain and interpret house rules, such as game rules or betting limits.

12. Blackjack

Here's how table games managers use blackjack:

Supervised Blackjack dealers at local Washington state casino.
Instruct in-house training courses in craps, blackjack and roulette to employees from other departments for transfer to table games.

13. Monetary Transactions

Here's how table games managers use monetary transactions:

Maintain accurate balance on all monetary transactions using a computer database.
Supervised dealers conducting monetary transactions, dealing casino games while following regulatory requirements as set by the Illinois Gaming Board.

14. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how table games managers use payroll:

Conducted employee reviews, hired and fired all staff employees and reviewed and approved all payroll activities.
Created friendly atmosphere for guests; addressed promptly service complaints and completed payroll requests.

15. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how table games managers use disciplinary actions:

Shared strategies for writing supporting documentation for recommended disciplinary actions and promotions.
Monitored gaming protection, schedules and disciplinary actions as needed to assure smooth operations.

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What skills help Table Games Managers find jobs?

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List of table games manager skills to add to your resume

The most important skills for a table games manager resume and required skills for a table games manager to have include:

Guest Satisfaction
Internal Controls
Dice
Guest Service
Excellent Guest
Casino Table Games
Departmental Policies
Casino Floor
Customer Service

Floor Supervisors
Game Rules
Blackjack
Monetary Transactions
Payroll
Disciplinary Actions
Craps
Customer Play
Customer Complaints

CTR
Performance Evaluations
Executive Management
Card Poker
State Regulations
HR
CMS
Casino Operations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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