Table games supervisor job description
Updated March 14, 2024
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Example table games supervisor requirements on a job description
Table games supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in table games supervisor job postings.
Sample table games supervisor requirements
- Must have previous experience as a table games dealer
- Excellent knowledge of all table games rules and procedures
- Ability to perform basic math calculations quickly and accurately
- Must be able to work flexible hours, including weekends and holidays
- Must have excellent communication and customer service skills
Sample required table games supervisor soft skills
- Strong leadership skills and ability to manage a team of dealers
- Ability to remain calm and composed under pressure
- Excellent problem-solving skills
- Must be detail-oriented with strong organizational skills
- Ability to interact with guests in a friendly and professional manner
Table games supervisor job description example 1
Delaware North table games supervisor job description
Responsibilities
- Works as floor supervisor overseeing Table Games operations.
- Makes table decisions as necessary based on rules.
- Protects the integrity of games through observation and following appropriate procedures.
- Provides prompt, accurate, and courteous service to Table Games players.
- Handles any customer concerns as necessary, informs necessary personnel of any unusual request or play by guests.
- Must be 21 years of age or older.
- Must be able to obtain and maintain a state gaming license.
- Two years' of supervisory experience.
- Must be able to demonstrate good customer service skills and the ability to train/coach others in these skills.
- Must have 2 years of table games dealing experience, in a similar setting and dealing similar games is required.
- Must be able to demonstrate the standard level of skills, knowledge and performance in the various types of poker games offered at this facility.
- Must be flexible with schedule, able to work weekends and some possible overtime.subject to change per business needs.
- Must be able to speak and understand English.
- Requires sitting, reaching and pulling a majority of the shift.
- Some standing, walking, bending, stooping, the ability to periodically lift and carry up to forty pounds, squatting, kneeling, pushing, pulling, seeing and hearing.
1st Shift
2nd Shift
3rd Shift
Holidays
Weekends
Varies
Southland Casino Racing, owned and operated by Delaware North, features more than 1,500 slot machines, live blackjack, craps and roulette tables, live greyhound racing and simulcast wagering. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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Table games supervisor job description example 2
Hard Rock Hotels table games supervisor job description
Under the direction of the Pit Manager, the Supervisor - Table Games is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
+ Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
+ Directly supervises dealer responsibilities in accordance with the company policies and procedures.
+ Responsibilities include training team members, planning, assigning, and directing work.
+ Appraising performance, rewards, and disciplining team members.
+ Addressing complaints and resolving problems.
+ Rating and tracking guests play.
+ Assist guests in obtaining a marker.
+ Making sure buy-ins are correct. Insures adherence to all IGC gaming regulations and statues.
NON-ESSENTIAL JOB FUNCTIONS
+ Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
High Scholl Diploma required. Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
+ Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
+ Must successfully pass background check.
+ Must successfully pass drug screening.
+ Must be twenty-one (21) years of age.
+ Prior experience in the Gaming industry strongly preferred.
+ Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
+ Pertinent federal, state, and local laws, codes, and regulations.
+ Hard Rock operations.
+ Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
ABILITY TO:
+ Calculate figures and create and manipulate spreadsheets to produce reports.
+ Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
+ Solve practical problems and deal with a variety of situations.
+ Be flexible to work varying shifts and time schedules as needed.
Street: 5400 West 29th Avenue
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
+ Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
+ Directly supervises dealer responsibilities in accordance with the company policies and procedures.
+ Responsibilities include training team members, planning, assigning, and directing work.
+ Appraising performance, rewards, and disciplining team members.
+ Addressing complaints and resolving problems.
+ Rating and tracking guests play.
+ Assist guests in obtaining a marker.
+ Making sure buy-ins are correct. Insures adherence to all IGC gaming regulations and statues.
NON-ESSENTIAL JOB FUNCTIONS
+ Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
High Scholl Diploma required. Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
+ Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
+ Must successfully pass background check.
+ Must successfully pass drug screening.
+ Must be twenty-one (21) years of age.
+ Prior experience in the Gaming industry strongly preferred.
+ Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
+ Pertinent federal, state, and local laws, codes, and regulations.
+ Hard Rock operations.
+ Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
ABILITY TO:
+ Calculate figures and create and manipulate spreadsheets to produce reports.
+ Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
+ Solve practical problems and deal with a variety of situations.
+ Be flexible to work varying shifts and time schedules as needed.
Street: 5400 West 29th Avenue
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Table games supervisor job description example 3
French Lick Resort table games supervisor job description
BASIC FUNCTION: The Table Games Supervisor shall be responsible for the efficient operation of the table games on their assigned shifts. All duties are to be performed within the guidelines of the Gaming Operation's policies and procedures, Internal Control Standards and objectives.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
Must have High School Diploma or High School Equivalency Diploma (HSED).
Must be able to be approved for and maintain a valid gaming license
Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues
Work nights, weekends and holidays as required
Employment is contingent upon a favorable outcome of a background investigation and drug screening
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be a minimum of 21 years of age or older upon employment
Minimum of three years of dealing experience and/or one year supervisory experience
Successful candidate must be an experienced, results oriented, and hands-on professional
Must demonstrate leadership, fairness, and sensibility to the customers and employees
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees
Previous customer service experience preferred
ESSENTIAL FUNCTIONS:
Maintains a high standard of guest service within the Table Games and actively promotes positive customer and employee relations by ensuring that excellent customer service is continually provided.
Monitors controls designed to assure full compliance with state and federal regulatory requirements.
Maintains a continuous inspection of cards, ensuring the security of the table games at all times.
Assists in monitoring the payouts on the table games to ensure that proper amounts are being paid to customers.
Ensures that organizational and regulatory policies and procedures are understood and adhered to.
Handles customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times.
Ensures the safety of all gaming chips and monies entrusted.
Acts as signatory on jackpots as outlined by Internal Control Manual.
Responsible for the accountability of the chips for each designated shift by maintaining a paper trail.
Makes table fills/credits as needed.
Monitors cash and chip transactions between operators and patrons.
Monitors any and all unusual activity between operators and patrons for possible collusion.
Evaluates employee performance and provides feedback.
Monitors employee performance and makes recommendations and assists the Table Games Manager with recruitment, hiring, training, recognition, coaching and discipline, terminations and other personnel related issues.
Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.
Maintains accurate attendance calendar for all table game employees on designated shift
Ensures that table games facility presents a professional and clean environment for both employees and guests.
Communicates regularly with employees and keep them informed on all casino events and activities.
Must be able to work well with Co-workers/Supervisors/Managers.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attends all necessary training meetings.
Assists in other projects, as directed.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed, hours are determined by 24-hour schedule.
Performs other related reasonable duties capable of being performed as requested by Management.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
Must have High School Diploma or High School Equivalency Diploma (HSED).
Must be able to be approved for and maintain a valid gaming license
Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues
Work nights, weekends and holidays as required
Employment is contingent upon a favorable outcome of a background investigation and drug screening
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be a minimum of 21 years of age or older upon employment
Minimum of three years of dealing experience and/or one year supervisory experience
Successful candidate must be an experienced, results oriented, and hands-on professional
Must demonstrate leadership, fairness, and sensibility to the customers and employees
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees
Previous customer service experience preferred
ESSENTIAL FUNCTIONS:
Maintains a high standard of guest service within the Table Games and actively promotes positive customer and employee relations by ensuring that excellent customer service is continually provided.
Monitors controls designed to assure full compliance with state and federal regulatory requirements.
Maintains a continuous inspection of cards, ensuring the security of the table games at all times.
Assists in monitoring the payouts on the table games to ensure that proper amounts are being paid to customers.
Ensures that organizational and regulatory policies and procedures are understood and adhered to.
Handles customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times.
Ensures the safety of all gaming chips and monies entrusted.
Acts as signatory on jackpots as outlined by Internal Control Manual.
Responsible for the accountability of the chips for each designated shift by maintaining a paper trail.
Makes table fills/credits as needed.
Monitors cash and chip transactions between operators and patrons.
Monitors any and all unusual activity between operators and patrons for possible collusion.
Evaluates employee performance and provides feedback.
Monitors employee performance and makes recommendations and assists the Table Games Manager with recruitment, hiring, training, recognition, coaching and discipline, terminations and other personnel related issues.
Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.
Maintains accurate attendance calendar for all table game employees on designated shift
Ensures that table games facility presents a professional and clean environment for both employees and guests.
Communicates regularly with employees and keep them informed on all casino events and activities.
Must be able to work well with Co-workers/Supervisors/Managers.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attends all necessary training meetings.
Assists in other projects, as directed.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed, hours are determined by 24-hour schedule.
Performs other related reasonable duties capable of being performed as requested by Management.
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Updated March 14, 2024
Updated March 14, 2024