Talkdesk jobs

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Join Our Talent Community! At Talkdesk, we believe that great talent is the key to our success. If you don't see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our Talent Community! By joining our Talent Community, you can: Share your resume and professional background with our Talent Acquisition team. Be considered for future job opportunities that match your skills, experience, and interests. Stay informed about new openings, company updates, and career opportunities at Talkdesk. Who Should Join? Professionals interested in working at Talkdesk across different functions such as Engineering, Sales, Customer Success, Marketing, Operations, HR, Finance, and more. Individuals with diverse backgrounds and experiences who want to be part of an innovative and fast-growing company. Candidates looking for remote, hybrid, or on-site opportunities across various global locations. How It Works: Submit your application to our Talent Community by sharing your CV and key details about your experience. Our Talent Acquisition team will review your profile and keep it on file. If a position that aligns with your background becomes available, we'll reach out to explore the opportunity with you. Why Join Talkdesk? Be part of a dynamic, global company at the forefront of cloud-based customer experience solutions. Work in an inclusive and collaborative environment that values innovation, diversity, and growth. Gain access to potential career opportunities that match your skills and aspirations. We're excited to connect with talented individuals like you! Apply today and take the first step toward a future with Talkdesk. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Job DescriptionJoin Our Dynamic Marketing Internship Program at Zendesk At Zendesk, marketing drives our mission to create exceptional customer experiences powered by AI-driven, user-friendly software. Our global marketing organization is a hub of creativity, innovation, and collaboration, working across channels and functions to connect customers to solutions in meaningful ways. We are excited to announce multiple internship openings for Summer 2026, offering motivated students and recent graduates hands-on opportunities to develop their skills, contribute to real projects, and learn from seasoned marketing professionals in a fast-paced, global SaaS environment. Whether you're passionate about digital marketing, product promotion, public relations, campaigns, partner marketing, or integrated strategies, we have a role that fits your interests and career goals. Our Internship Opportunities At A Glance: Web Marketing Intern: Support the global web presence, optimize digital experiences, and learn website management with a brand focus. Associate Product Marketing Specialist Intern: Assist with messaging, product launches, and market research to enable sales and marketing partners. Communications & Social Impact Marketing Intern: Work on PR initiatives, media outreach, and storytelling to elevate Zendesk's industry leadership. NA Field and Campaign Marketing Intern: Help plan and execute demand generation campaigns and events focused on North America. Lifecycle Strategy Intern: Collaborate on global demand generation and lifecycle marketing strategies, campaigns, and customer journeys. Global Partner Marketing Intern: Engage with Zendesk's partner ecosystem to support joint marketing efforts and drive pipeline success. Global Demand Gen Intern: Plan and manage Tier 1 marketing campaigns, digital events, and integrated customer journey mapping. Content Intern: Support content strategy and creation by assisting with copywriting, editing, editorial calendar management, and content performance analysis across multiple channels. Digital Expansion Campaigns Intern: Support multi-channel campaigns targeting existing customers to drive growth. Assist with campaign planning, execution, analysis, and optimization using digital and AI-driven marketing techniques. Scaled Marketing Intern: Support customer research, campaign optimization, and data analysis to inform targeted marketing strategies. Contribute to AI-driven process improvements and reporting for scalable marketing programs. Start up Marketing Intern: Support initiatives empowering startups by designing learning paths and building expert networks. Gain experience driving digital programs and events tailored to early-stage companies. What We're Looking For We seek passionate, proactive, and creative individuals eager to learn and contribute. Ideal candidates are currently pursuing a bachelor's degree in Business, Marketing, Communications, Program Management, or related fields, typically graduating in Winter 2026 or Spring 2027, or have already graduated. Intern Program Dates: June - August 2026 Location: San Francisco office (Monday-Thursday in-office, WFH Fridays) Our interns bring: A positive, growth-oriented marketing mindset with curiosity and initiative. Strong written and verbal communication skills. Ability to multitask, stay organized, and meet deadlines in a fast-paced environment. Team-oriented attitude and willingness to collaborate across diverse groups. Basic familiarity with digital marketing tools and platforms, with eagerness to expand skills. Bonus points for internship experience, knowledge of AI productivity tools, and interest in global or multilingual marketing. Why Join us Hands-On Experience: Work on real marketing projects impacting brand presence, campaigns, and customer engagement. Mentorship: Learn from experienced marketing professionals who provide personalized guidance and career development. Networking: Build valuable connections within Zendesk and with industry professionals. Professional Growth: Develop skills in digital marketing, communications, campaign management, analytics, and partner enablement. Exposure to AI-Powered Innovations: Understand how AI shapes customer experience marketing in a leading SaaS company. Join us for an unforgettable summer where you'll gain practical experience, grow your skills, and make lasting connections-all while contributing to meaningful work at Zendesk. The US hourly base rate range for this position is $30.29-$45.67. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We're seeking a proven Enterprise Account Executive to join our Bay Area focused sales team, driving growth within one of the most dynamic technology markets in the world. In this role, you'll help Enterprise organizations transform their customer experience through AI-driven service solutions that improve efficiency, scalability, and impact. You will play a vital role in growing our Enterprise account base. Building trusted relationships, introducing innovative AI and CX solutions, and expanding Zendesk's footprint within high-value, strategic accounts. What You'll Be Doing: * Drive top line revenue growth by acquiring new Enterprise customers across the Bay Area and executing strategies to penetrate top-tier technology and innovation accounts. * Proactively identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk's solutions to optimize customer outcomes and profitability. * Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth. * Use data insights, intent signals, and adoption analytics to prospect effectively, enhance retention, and expand within existing accounts. * Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk's Enterprise market share in the region. * Develop a deep understanding of Zendesk's AI and CX platform, aligning our technology to customers' business objectives and transformation goals. * Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design. * Maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals. * Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation. * Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions. * Negotiate and close high value, enterprise scale deals using a consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in a rapidly evolving market. What You Bring to the Role: * 8+ years of cloud/software B2B sales or solution engineering experience, with a consistent record of exceeding sales targets. * Proven success navigating complex Enterprise sales cycles involving multi month engagements, proof of concepts, and executive-level stakeholder management. * Demonstrated success selling into Enterprise organizations ($1B+ in revenue), especially within the technology sector. * Strong track record of quota attainment (2 of the last 3 years) and recognition for top performance; President's Club membership a plus. * Skilled in engaging VP and C-level executives, with the ability to articulate the value of AI-powered CX solutions in business terms. * Strong presentation, negotiation, and closing abilities with consultative selling expertise. * Experience creating and executing territory and account growth plans that drive measurable results. * Entrepreneurial spirit, collaborative mindset, and passion for innovation and professional growth. * Familiarity with key Sales tools, including Salesforce, Outreach, Clari, Seismic, and Looker. * BA/BS degree or equivalent experience required * Willingness to travel as needed across the Bay Area for customer and team engagements. LI-LM5 The US annualized OTE (On Target Earnings) range for this position is $249,000.00-$373,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit *************** This Architect-level position for a proven technical leader ready to shape enterprise-grade AI at scale. You will design, build, and operationalize the data pipelines, ML models, and LLM-powered agents that transform JAGGAER's vast structured and unstructured data into real-time, actionable intelligence for global customers. As part of the Chief Data & AI Office (CDAO), you'll work inside a multidisciplinary team that owns the company's data foundation and innovation agenda. Your work will directly influence the architecture of next-generation Agentic AI experiences across our $500B+ Source-to-Pay platform. If you are looking to "get more hands-on experience" or "break into AI," this is not the right role. If you already architect systems, set technical direction, and thrive in high-visibility, enterprise environments, keep reading. Principal Responsibilities Role Responsibilities: * Data & Feature Engineering: * Architect and optimize scalable ingestion, ETL/ELT, and featurestore pipelines across OpenSearch, Snowflake, Redshift, and Redis. * Design semantic layers and vector indexes (Pinecone, OpenSearch) to power Retrieval-Augmented Generation (RAG) and Agentic AI workflows. * Model Development & Experimentation: * Prototype, train, and evaluate predictive, prescriptive, and generative models in SageMaker and open-source frameworks. * Implement rigorous experimentation pipelines (A/B, champion/challenger testing) and convert insights into platform features. * ML/LLM Ops: * Own CI/CD, monitoring, drift detection, and scalable inference for both classical ML and LLM pipelines. * Package models into reusable microservices with Terraform, Docker, and Kubernetes. * Agentic AI Integration: * Orchestrate multi-agent workflows (LangGraph, CrewAI, etc.) that integrate with JAGGAER and third-party APIs. * Partner with product and frontend teams to embed AI-driven insights into customer-facing applications. * Executive-Level Insight & Storytelling: * Diagnose complex customer data challenges and deliver insights via Tableau, Superset, Streamlit, or R/Python. * Influence executives and non-technical stakeholders with clear, compelling narratives rooted in data. Position Requirements Minimum Qualifications: * Bachelor's or Master's in Computer Science, Statistics, Math, or Data Science. * 10+ years designing and deploying production-grade ML or data engineering solutions. * Proven mastery of Python (Pandas, PySpark, scikit-learn, TensorFlow/PyTorch) and SQL. * Deep experience with at least two enterprise platforms: OpenSearch, Snowflake, Redshift, Redis, Pinecone, SageMaker. * Strong grounding in statistical modeling, supervised/unsupervised ML, and evaluation metrics. * Fluency with Linux, Git, CI/CD, Docker, and orchestration frameworks (Airflow, Prefect, Kubeflow, or Dagster). * Executive communication skills-you can brief senior leadership and board-level stakeholders. * Preferred Qualifications * Hands-on with LLM fine-tuning, RAG pipelines, or advanced prompt engineering. * Cloud deployment experience (AWS Bedrock, ECS/EKS, Azure, or GCP). * Familiarity with procurement, supply chain, ERP, or IoT sensor data. * Contributions to open source, publications, or notable hackathon wins. Why JAGGAER?: * Work directly with the CDAO's innovation team to shape the future of enterprise AI. Your models and agents will be embedded directly into a platform that manages >$500 billion in spend. * Influence platform direction from early-stage R&D. * Collaborate with world-class talent in a fast-paced, impact-driven culture. * Enjoy flexibility, purpose-driven work, and competitive compensation. What We Offer: At JAGGAER, we are committed to supporting you and your family's well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more! Our Values: At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. Transparency - Openness Builds Trust Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners. Entrepreneurial Spirit - Own It, Drive It, Make It A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth Accountability - Thumbs In, Not Fingers Out We take responsibility ourselves before pointing elsewhere Metrics-Driven Results - Outcomes Over Activities Data and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact EEO: JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics. ACCESSIBILITY: JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: ************** All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Pay Transparency Nondiscrimination Provision (dol.gov) Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data As a Machine Learning Engineer, you'll build the intelligence behind the next generation of agentic AI systems that reason over massive, heterogeneous log data. You'll combine machine learning, prompt engineering, and rigorous evaluation to create autonomous AI agents that help organizations understand and act on their data in real time. You'll be part of a small, high-impact team shaping how AI agents understand complex machine data. This is an opportunity to work on cutting-edge LLM infrastructure and contribute to defining best practices in context engineering and AI observability. Responsibilities Design, implement, and optimize agentic AI components including context engineering, memory management, and prompts. Develop and maintain golden datasets by defining sourcing strategies, working with data vendors, and ensuring quality and representativeness at scale. Prototype and evaluate novel prompting strategies and reasoning chains for model reliability and interpretability. Collaborate cross-functionally with product, data, and infrastructure teams to deliver end-to-end AI-powered insights. Operate autonomously in a fast-paced, ambiguous environment - defining scope, setting milestones, and driving outcomes. Ensure reliability, performance, and observability of deployed agents through rigorous testing and continuous improvement. Maintain a strong bias for action-delivering incremental, well-tested improvements that directly enhance customer experience. Required Qualifications B.Tech, M.Tech, or Ph.D. in Computer Science, Data Science, or a related field. 1-2 years of hands-on industry experience with demonstrable ownership and delivery. Strong understanding of machine learning fundamentals, data pipelines, and model evaluation. Proficiency in Python and ML/data libraries (NumPy, pandas, scikit-learn); familiarity with JVM languages is a plus. Working knowledge of LLM core concepts, prompt design, and agentic design patterns. Strong communication skills and a passion for shaping emerging AI paradigms. Desired Qualifications Prior experience building and deploying AI agents or LLM applications in production. Familiarity with modern agentic AI frameworks (e.g., LangGraph, LangChain, CrewAI). Experience with ML infrastructure and tooling (PyTorch, MLflow, Airflow, Docker, AWS). Exposure to LLM Ops - infrastructure optimization, observability, latency, and cost monitoring. Located in the Pacific Time zone About Us Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness-combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit ****************** Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. The expected annual base salary range for this position is $148,000 - $173,200. Compensation varies based on a variety of factors which include (but aren't limited to) role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, and equity awards. Must be authorized to work in the United States at time of hire and for duration of employment. At this time, we are not able to offer nonimmigrant visa sponsorship for this position.

Sumo Logic, Inc. empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. Our platform observes, monitors, and secures modern digital business solutions. As a true cloud-native SaaS solution, you will be working on the cutting edge of cloud technology to deliver a world-class technical experience to our customers, thus enabling them to meet their business outcomes. We are seeking a highly skilled Technical Customer Success Manager. As a trusted customer advisor, Technical Customer Success Manager (CSM) not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring. This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a CSM, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives. Travel Requirements Flexible, but generally once or twice a quarter (10-25%) Customer Visits Corporate Visits for Training, mandatory meetings, etc. Responsibilities Advanced Technical Expertise: Hands-on keyboard experience and consultative skills. Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic. Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You'll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic. Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic's business growth. Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback. Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team. Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk Data Analysis: Ability to look at data and infer usage patterns Required Qualifications and Skills Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. Customer-Centric Approach: Passionate about customer satisfaction and problem-solving. Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives. Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops. Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support. Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail. Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle Curiosity to learn about the customer base and curiosity to continue learning Desired Qualifications and Skills Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu). Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services. Query Language Proficiency: SQL or similar query language skills. Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings. Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous. OSS skills in Otel, Prometheus, and Falco are a plus Sumo Logic experience is a big plus but not required About Us Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness-combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit ****************** Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. The expected annual base salary range for this position is $119,000 - $140,000. Compensation varies based on a variety of factors which include (but aren't limited to) role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, and equity awards. Must be authorized to work in the United States at time of hire and for duration of employment. At this time, we are not able to offer nonimmigrant visa sponsorship for this position.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Our Product-Led Growth UX Design team is looking for an enthusiastic, multifaceted Product Designer to lead UX, visual design, and experimentation work across our commerce and product experiences at Docusign. We're especially looking for someone with a strong background in designing complex SaaS management or administration tools. This is a unique opportunity to shape the experience of millions of our customers around the globe, both current and prospective. In this role you'll lead detailed end-to-end design work, exploration through vision design, and continuous optimization through iteration and web experimentation. You'll be responsible for the UI, design architecture, interaction, visual and motion design. You'll organize and incorporate supporting qualitative research, lead reviews with your stakeholders, and work closely with your design team peers. You're a talented, passionate, efficient designer with strong analytic and presentation skills. You collaborate with ease and bring cross-functional teams together around a common vision. You welcome feedback from a wide variety of stakeholders and tap your intuition to make the right decision in the absence of definitive facts. You adeptly balance business needs with simple, engaging, user-centered solutions. You're comfortable working in ambiguous and evolving circumstances, all the while pushing toward a vision for the best experience for your customers. This position is an individual contributor role reporting to the Director, Product Experience, PLG. Responsibility Own and contribute to the end to end design of a wide variety of high impact commerce and product experiences Help develop the next generation of agentic and AI experiences while leveraging AI tools to ideate and increase your productivity Sketch, wireframe, and prototype to turn concepts into high-fidelity designs and design systems Produce visually compelling end to end experiences that fit seamlessly within the broader brand context Drive qualitative research with research partners to better understand your customers, to validate the direction of your design work, and to supplement quantitative data Use analytics data to constantly validate, improve, advocate for, and measure the success of your work Use competitive analysis and industry standard best practices to identify new user experiences that will deliver value to our customers Drive design reviews and vision discussions with stakeholders, actively managing live feedback to align on direction and ensure design quality Work closely with your design team peers through regular critique, project collaboration, and mentorship Work closely with both the marketing and product design teams to build cohesive end to end customer experiences Work in close partnership with our product managers to help define the project roadmap and execute on project requirements and business objectives Work with our engineering teams to provide guidance and ensure the quality of the implementation of your work Collaborate with writing and content partners to ensure messaging aligns with go to market strategy and ensures coherence across existing surfaces Work with customer support partners to help identify potential problems and project opportunities Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree or equivalent work experience Minimum of 2+ years of user experience (UX) design work A portfolio (with password) of work demonstrating strong systems design skills and innovative work UX Design in a SaaS, and/or B2B or B2C commerce platform experience Preferred Strong data driven design, user research, storytelling, and prototyping skills Specialization in designing complex SaaS finance, billing, or administration experiences Knowledge and use of current web standards for desktop and mobile Clean design aesthetic with a strong eye for layout, color, and typography Ability to communicate design ideas persuasively and concisely Strong interpersonal, written, and oral communication skills Curious and open-minded with a growth mindset Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $100,300.00 - $154,900.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $94,600.00 - $137,875.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES) for customers in the State, Local, and Education (SLED) space. Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We're leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses. As a Public Sector Solutions Consultant you'll be at the forefront of transforming how leading government agencies leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges. Delivering innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration)into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive Technical Strategy Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution. , Ensuring each solution aligns with customer goals and compliance standards. Integrate & Scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & Influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities. Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, enterprise software environments, or equivalent experience in similar environments. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & Consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically Fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative Influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-Obsessed: You listen deeply, empathize authentically, and design with the customer at the center. Analytical Storyteller: You turn data and metrics into compelling business insights. Innovative Problem Solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The US annualized OTE (On Target Earnings) range for this position is $119,000.00-$179,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Lead AI Agentic Engineer on the End User Engineering team, you will define and drive the technical vision for the next generation of autonomous IT operations. You will architect, scale, and operationalize agentic AI solutions that proactively resolve issues, eliminate operational burden, and strengthen enterprise security. In this role, you will own the technical roadmap, act as the primary technical SME, and collaborate across IT, security, and business teams to deliver secure, compliant, and scalable AI-driven workflows and agents that transform the employee experience and safeguard our IT environment. This position is an indivdual contributor role reporting to the Sr. Director, End User Engineering. Responsibility Architect, design, and lead the development of a scalable agentic AI platform using frameworks like Crew AI or Vertex AI to autonomously and proactively remediate end user issues Define the architectural patterns and best practices for integrating AI agents with SaaS and IT platforms, establishing a robust foundation for self-healing and auto-remediation Champion and enforce security-first principles by designing and mandating security standards for all agentic workflows to protect corporate assets Establish the metrics, KPIs, and observability framework to measure agent performance and business impact, driving the strategic expansion of automation Serve as the primary technical liaison with EUS Ops, Security, and IT platform owners to define the technical roadmap and identify high-impact automation opportunities Mentor and guide senior and junior engineers, elevating the team's technical capabilities and fostering a culture of innovation and excellence Own the agentic AI platform strategy, ensuring its scalability, reliability, and secure integration as a core component of the IT ecosystem Implement and support the cloud infrastructure required for our agentic AI systems, utilizing services on AWS, GCP etc Evangelize and educate stakeholders on the capabilities and value of agentic AI, driving adoption and influencing cross-functional roadmaps Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Minimum of 12 years of related experience with a Bachelor's degree; or 8 years of related experience with a Master's degree; or a PhD with 5 years experience; or equivalent experience in AI/ML engineering, IT automation, or agent development Experience as a Technical Lead managing large projects involving other AI Engineers and cross-functional partners Proven expertise in agentic AI frameworks, workflow automation, and intelligent IT service management Hands-on experience with LLMs, RAG pipelines, and enterprise AI integration Experience in one or more scripting/programming languages (e.g., Python, Java) and building production-ready AI solutions Eperience embedding security and compliance controls into AI/automation workflows Experience with IT operations, incident management, and ticketing systems Experience with Agile, DevOps, CI/CD, containerization, and orchestration technologies (e.g., Docker, Kubernetes) Preferred Experience with multi-agent orchestration and AI/ML frameworks at scale Track record of reducing operational burden through AI or automation in complex enterprise environments Experience designing end-user AI interfaces (chatbots, copilots, self-service portals) and building rapid proof-of-concepts Familiarity with zero-trust, security monitoring, and cloud-native architectures Demonstrated prompt engineering expertise and LLM strategy development Hands-on experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns Strong leadership, collaboration, and influence skills, capable of guiding cross-functional teams and driving enterprise-wide AI adoption Certifications in AI, cloud computing, or ITSM platforms Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $157,500.00 - $254,350.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Staff Software Engineer, Full Stack Engineering - Data and Analytics We are seeking a highly skilled software engineer to join our growing core Data and Analytics team. This position offers remote flexibility and works primarily aligning with Pacific Standard Time. Zendesk's AI native data and analytics platform is built on top of proprietary memory graphs learned from analysts' own interactions, supporting agentic and narrative driven insight discovery. Our team's mission is to deliver a trusted and explainable analytics platform that is critical for customers to grow their businesses. The data and analytics core engineering team focuses on developing analytics capabilities on top of Zendesk's customer data. We regularly evaluate existing and potential new datasets and are continually curious about how we can enhance our platform's analytics and measurement functions. In this role, you will embrace, extend, and maintain our codebase using excellent engineering practices. What you'll be doing Utilize Java and Maven/Spring toolchain to work on a trusted backend codebase Apply TypeScript and React on an established front-end codebase that users rely on Build new capabilities within the platform by leveraging existing systems at Zendesk Deploy your code to production, enhancing the experience for millions of Zendesk users Collaborate closely with a focused team of experienced engineers-supporting, challenging, and learning from one another Partner with the Technical Lead and Product Manager to shape the team's roadmap Foster innovation and contribute to continuously improving the team's well-being and efficiency What you bring to the role A solid understanding of analytics and the analytics space A minimum of 6+ years of experience as an engineer working on full stack solutions, primarily focused on Java platforms Strong understanding of Maven/Spring with widely accepted patterns and practices in Java development Expertise in understanding and extending an existing codebase Knowledge of data and ETL pipelines and processes and usage of Spark Strong problem-solving skills combined with comfort tracing behavior across multiple layers and technology stacks Ability to lead, collaborate, and partner effectively across engineering teams and functions Experience supporting distributed systems, along with knowledge of Linux internals and administration Excellent listening skills coupled with the confidence to contribute ideas and speak up Tech Stack Java Maven Spring Spark TypeScript React Kubernetes Linux AMIs on AWS AWS services including Elasticache, Redis, and DynamoDB As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is growing fast and we are looking for people to join our high performance team who are excited to make an impact. We are seeking a visionary and results-driven leader to head our Go-to-Market (GTM) Strategy & Programs team. This role is chartered with defining, orchestrating, and optimizing our integrated, end-to-end Go-to-Market (GTM) strategy globally. This leader is essential for guaranteeing cohesive strategy, seamless execution, and maximum growth and revenue generation across all GTM functions. This position is a people manager role reporting to Group Vice President, GTM Strategy & Operations. Responsibility Establish the overarching vision and strategic roadmap for the end-to-end GTM motion, ensuring alignment with global growth targets and defining how we operate as one cohesive team to the customer Act as the trusted strategic orchestrator, building consensus and driving integrated execution across all GTM functions (Sales, Marketing, CS, Partners, etc.) to ensure seamless handoffs and avoid functional silos Oversee the GTM resourcing and activity portfolio, implementing robust frameworks to analyze investment effectiveness, and continuously optimizing GTM investments for maximum revenue generation and clear ROI Own the lifecycle of high-impact GTM Programs (initially focusing on Sales Programs), ensuring operational rigor and flawless execution from ideation and strategic planning through launch and scaling Lead the cross-GTM Analytics team to structure complex data analysis, derive actionable insights, and proactively prescribe strategic and operational adjustments to accelerate performance Leverage expert knowledge in GTM motions and global market dynamics, to develop and execute forward-thinking concepts that significantly advance or accelerate GTM performance and functional capabilities Build consensus, influence, and drive results across diverse stakeholder groups including Sales, Sales Strategy, Enablement, Marketing, Customer Success, Digital, and Partner teams and drive integrated initiatives Recruit, coach, and inspire a high-performing GTM Strategy and Analytics team, fostering a culture of innovation, accountability, and continuous improvement Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS or advanced degree, or equivalent work experience 15+ years of progressive experience in analytical/strategy roles within a fast-paced technology company (SaaS preferred) or top-tier management consulting 8+ years managing and developing high-performing strategy or operations teams Preferred MBA or other advanced degree Proven ability to frame and structure ambiguous, open-ended topics, driving complex analytical, strategic, and operational project components to successful conclusions Deep domain expertise in effective GTM strategies (prospecting, expansion, retention) Demonstrated ability to translate vision into revenue-producing programs Track record of success in leading large-scale, strategic initiatives Global market experience Seasoned, clear, and concise communicator with the ability to influence diverse stakeholders Experience navigating a fast-paced environment with competing priorities Highly results-driven, self-motivated, and capable of working independently Demonstrated ability to inspire, coach, and motivate teams to achieve stretch goals Excellent quantitative skills and strong intellectual curiosity Familiarity with Salesforce or similar GTM planning/CRM systems Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $202,800.00 - $327,625.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $193,100.00 - $272,750.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing event Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Job DescriptionAbout the Role: We are seeking a Director of GTM Operations to lead two critical pillars of our go-to-market organization: Compensation Operations and Strategic Business Operations. This individual will be instrumental in operationalizing GTM strategy, optimizing performance, and driving alignment across Sales, Marketing, Customer Success, and Finance. You'll partner with senior leaders to design and execute scalable, data-driven operating models while ensuring excellence in compensation planning, execution, and governance. This role requires both a strategic mindset and strong executional horsepower. Key Responsibilities:Compensation Operations (Sales, CS, & GTM Teams) Lead end-to-end compensation operations, including: Annual planning and design support Quota deployment and attainment tracking Territory mapping and assignments Monthly/quarterly payout processing Drive compensation tooling and process automation Establish compensation governance frameworks, audit trails, and compliance processes and policies. Partner with Sales Leadership, HR, and Finance to ensure comp plans align with GTM strategy and company goals. Serve as subject-matter expert on incentive comp design, dispute resolution, and change management. Strategic Business Operations As a leader in Business Operations, you will drive operational rhythm, performance optimization, and cross-functional alignment across the GTM org. Co-lead annual GTM planning, including headcount strategy, capacity modeling, segmentation, territory design, and budget alignment. Lead large-scale strategic initiatives, such as: Territory realignment Market expansion GTM process redesign Drive alignment across Sales, Marketing, CS, Product, and Finance to ensure cohesive execution. Act as a program owner for key cross-functional initiatives with clear milestones, owners, and outcomes. Own the documentation and communication of standard operating procedures across teams. Identify and eliminate operational bottlenecks; proactively propose scalable solutions. Leadership & Collaboration Serve as a thought partner and trusted advisor to GTM leaders. Lead a small team or project-based workstreams Create a culture of accountability, data-driven decision making, and operational excellence. Qualifications: 8-12+ years of experience in GTM Operations, Business Operations, Sales Strategy, or Revenue Operations. Deep expertise in Sales/GTM Compensation Operations. Strong experience in business planning, forecasting, reporting, and process design. Exceptional analytical skills; comfortable working with financial models, BI tools, and large datasets. Proven ability to lead complex, cross-functional projects with executive visibility. Excellent written and verbal communication; able to influence across levels and functions. Familiarity with sales motion models (enterprise, PLG, channel) is a plus. Tools experience preferred: Salesforce, Xactly, Looker/Tableau, Clari, Excel/Google Sheets. What You'll Bring: A strategic mindset with the ability to zoom in and out between tactical execution and long-term vision. Strong operational intuition - you know what good looks like and how to build it. Confidence in leading through ambiguity and scaling operations in high-growth or evolving environments. A collaborative, low-ego approach to problem solving. The US annualized base salary range for this position is $170,000.00-$256,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Manager, Sales Development will possess the ability to manage and motivate Sales Development Representatives (SDR) to achieve individual sales and opportunity generation quotas. He/she also must be able to measure, monitor and hold SDRs accountable for their activities and results as well as lead by example. The Sales Development Manager is required to make lead qualification calls with SDRs, assist in appointment setting, and effectively present DocuSign's corporate overview and value proposition. They will work with the head of the North American Sales Development organization to increase efficiencies and processes within the department. The Sales Development Manager will mentor each SDR on his/her team individually while also building a strong, cohesive, collaborative team and is responsible for monitoring pipeline, conversion rates and delivering on quota and forecast. This position is a people manager role reporting to Director, Inbound Sales Development & Global Strategy. Responsibility Grow Monthly Recurring Revenue (ARR) in defined vertical markets and geographic territories from new SMB, Corporate, and Enterprise accounts Develop and execute sales process and strategies and ensure compliance to internal data management and reporting, including use of Salesforce.com Assess sales activities and forecasts to determine sales progress and required improvements. Recommend and implement improvements to achieve sales and opportunity creation goals Collaborate with Marketing Demand Generation team to ensure effective follow up on leads to generate sales opportunities Communicate results and adjust plans according to evolving business needs. Provide detailed reporting of lead flow and key performance indicators to senior management Manage and coach a team of SDRs to develop their sales skills including vertical market knowledge, forecasting, prospecting, and other necessary skills, while maintaining individual accountability to goals Maintain and protect DocuSign's core values, leading by example Work with each SDR to develop and implement business/sales plans to achieve sales quota Identify and support opportunities for the training and professional development of department personnel Operate well in a fast paced, dynamic environment without requiring significant supervision Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS in a business or a technical related field of study from an accredited college or university 5+ years prior management experience in sales and/or sales development role Preferred Prior management experience selling SaaS/Cloud Applications Software at the Enterprise level Demonstrated ability to consistently exceed sales/prospecting targets Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally unprecedented Excellent communication and presentation skills, both verbal and written Demonstrated ability to identify new, creative ways to drive more SMB, Corporate, and Enterprise businesses to purchase and utilize DocuSign's diverse solution suite Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $106,200.00/hour - $151,525.00/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Job DescriptionSenior Product Designer, Custom ObjectsLocation: West Coast Remote (Candidate must reside in PST time zone) At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels-like email, chat, social media, and phone. Who we're looking for We're looking for a Senior Product Designer to join our Custom Objects team and help shape intuitive, scalable experiences that empower customers to enable multi-channel business workflows through the Zendesk Platform. In this role, you'll craft intuitive design solutions that simplify complexity, reduce friction, and bring clarity to every customer interaction. You'll build powerful data tools and structures to support complex, integrated workflows-helping our customers smoothly manage processes like product returns, asset allocation, and subscription management. You'll work closely with product managers, engineers, and cross-functional partners to identify challenges, explore new possibilities, and deliver thoughtful, impactful designs that drive efficiency and create real value across the organization. We're especially interested in someone with experience designing for enterprise SaaS platforms. A strong understanding of enterprise workflows and employee-focused experiences will set you up for success. What you will get to do every single day Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking. Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows. Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life. Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes. What you bring to the role 5+ years of experience in product design with a strong portfolio showing growth-focused work Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools Exposure to ITAM, CRM, HRIS, or other employee experience technologies. Strong expertise in interaction design, information architecture, and systems thinking. Proficiency in Figma, prototyping tools, and usability testing methods. Ability to navigate complexity and create scalable, user-friendly solutions. #LI-JH1 The US annualized base salary range for this position is $150,000.00-$226,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Job DescriptionSummary: What is Expected of You The Senior Partner Sales Operations Analyst is the technical and analytical engine for the Zendesk Partner business. This role is expected to drive the integrity, automation, and measurement of critical partner processes. This means you will master and maintain complex workflows and use your deep data and technological expertise to provide strategic analytics that justify the direction and investment of our partner programs. You are the go-to technical resource supporting the operational needs of Global Partner Operations and the leadership team it supports. Role Details Are you a highly analytical operator with a deep understanding of Partner ecosystems in SaaS environments? Do you excel at leveraging data and technical tools to manage complex sales processes, compensation logic, and operational cadences? If you are ready to be the technical engine and analytical voice supporting the Partner business strategy and operations, this high-impact role is for you. At Zendesk, Partners are a critical lever for new business growth. As we scale, we require dedicated operational expertise to maintain and evolve our core processes, data infrastructure, and strategic reporting. As a Partner Sales Operations Analyst, you will serve as the operational expert and analytical partner to the Partner Operations and Strategy leadership. You will own the health and integrity of critical data, processes, and systems that drive partner compensation, attribution, and performance measurement. This is a technical Individual Contributor role, requiring exceptional and innovative approaches to data manipulation and process development and execution. This role is not a simple data analyst, you will not be locked away in front of Snowflake all day, you will also be at the forefront of partner transformation, responsible for supporting the other members of the global partner operations teams in the ongoing transformation workstreams of our partner ecosystem. What You'll Own: Data and System Integrity: Ensure the accuracy of partner data, including the core partner tables (currently in DBT (Data Build Tool). Manage the data flow from various sources (Snowflake, Salesforce) into operational tools (Google Sheets via Coefficient) that drive critical operations and reporting. Operational Process Execution & Handoff: Own and execute critical weekly, monthly, and quarterly processes, including maintaining and developing the Financial forecasting models, Pacing reporting, and splits and compensation deadlines Automation and Workflow Maintenance: Maintain existing automation flows, including the Workato recipe for batch uploads to Salesforce and auto-notifications (driven by Google Sheets/AppScript/Workato) sent to partner sales executives regarding deal changes and closures. Analytical Reporting & Dashboarding: Lead the design, development, and maintenance of key reports and dashboards. Transition existing reporting to a more stable, scalable platform, utilizing Looker or Tableau for cleaner analytics. Strategy Enablement & Analytical Rigor: Support Partner Strategy by performing analytical studies to justify program strategy, measure expected impact, and provide analytical rigor (e.g., time series studies, regression analysis) on partner initiatives. Cross-Functional Data Partnership: Collaborate with GTM Operations, RevOps, and the broader Sales Insights team to ensure partner data and metrics are accurately integrated and understood across the business. What you'll BringCore Experience & Mindset Dedicated Tenure: 5+ years of experience in Sales Operations, Partner/Channel Operations, or GTM Strategy, ideally within a high-growth SaaS or subscription business. Technical Problem-Solver: A motivated self-starter and numerate natural problem solver with an "off-the-scale" passion for stabilizing complex, non-standard systems (e.g., AppScript/Workato workflows) and ensuring data integrity. Curiosity for AI & Innovation: A demonstrable curiosity for Artificial Intelligence (AI) and a passion for solving complex operational problems by experimenting with tools like Gemini, ChatGPT, Claude, and other large language models (LLMs) to drive workflow efficiency. Channel Ecosystem Expertise: Demonstrable experience and knowledge of the Partner/Channel ecosystem, including the operational differences between Referral, Reseller, and ISV models. Entrepreneurial Ownership: Highly autonomous and entrepreneurial in approach, with a proven ability to take hands-on ownership of critical operational processes and drive them to completion in a fast-paced environment. Project Juggler: Able to juggle multiple complex tasks concurrently, working on large data migration projects while managing quick-fire, tactical support initiatives (e.g., owning the partner forecast, compensation split process). Essential Technical Skills Advanced Data Proficiency: Significant hands-on experience using SQL to query, manipulate, and structure data, specifically within a Snowflake environment. System Mastery: Proven experience with Salesforce (SFDC) and a working knowledge of CPQ rules, particularly as they relate to partner discounting and revenue attribution. Automation & Scripting: Experience with automation tools such as Workato and/or scripting languages like Google Apps Script or Python to build and maintain operational workflows and data connectors. Visualization & BI: High proficiency in Tableau and/or direct, hands-on experience with Looker, with the ability to build scalable, production-ready dashboards for executive consumption. Partner Systems Awareness: Functional knowledge of Partner Relationship Management (PRM) tools like Impartner and/or Channel Incentives Management (CIM) tools like Channel Scaler is a definite strong advantage. Strategic & Collaborative Skills Analytical Rigor: A background in applying analytical rigor to strategic business questions, including performing impact studies, time-series analysis, and using telemetry to validate strategic initiatives. Team-First Mindset: Ability to demonstrate a team-first attitude; collaborating effectively with a matrixed global team that includes Sales Ops, Partner Strategy, Finance, and Engineering. The US annualized base salary range for this position is $92,000.00-$138,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Quality Engineering Manager As Zendesk's Quality Engineering Manager you will define and implement processes and tools that improve our manual and automated QA processes. You will be testing a highly technical multi-tiered SaaS product, while gracefully handling curveballs in our fast-paced development environment. Your passion for automation and the release of flawless software makes you want to own this role. Bring your zest for working in a fun company where your participation in making a GREAT product is really valued. What you get to do every day: Help establish manual and automated QA process to fit into overall software development lifecycle. We deploy features every week and patches more frequently. Build, empower and manage a team doing QA across the application stack Drive the creation of repeatable test plans and black box test frameworks for all product components Recommend and implement improvements to our automation tools keeping abreast of the latest tools and standards across all platforms Align with Engineering Management to ensure on-time delivery of high quality features Manage quality metrics on multiple simultaneous software development projects to ensure success of strategic Zendesk goals Work closely with management to determine feasibility of product features Be able to adjust to competing priorities allocating your time as necessary to get things done What you bring to the role: BSCS or related with a minimum of 5+ years experience doing hands-on Quality Assurance/Engineering for high-availability web applications 2+ years hiring, managing and mentoring QA staff Well versed in Quality and Software development best practices and standards with a comfort and confident in working with Product, Development, and Service Engineering Familiarity with test automation frameworks such as Selenium, Watir or similar tools and experience using these tools as part of the QA process Experience working with Continuous Integration servers - Hudson, Jenkins strongly preferred Track record of participating in the delivery of high quality software projects on-time using Agile methodologies Excellent communication and collaboration skills both written and verbal

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! We Offer: Full-time employment, competitive pay, health insurance, and other benefits All the equipment you need to work from home Being directly part of a start-up unicorn company Working in a team that values quality over quantity and has achievable goals and metrics Having a real chance of internal training and growth Working in a healthy, balanced, fun, and challenging environment Working remotely from anywhere in the USA Responsibilities: Answer technical support tickets via email, chat, Screen shares (Live troubleshooting), and phone Communicating with customers in a professional and empathetic manner Providing timely and accurate customer feedback Managing multiple tickets and tasks at one time Collaborate with our engineering and product teams to solve more complex issues Identify, document, and follow up with engineers on product bugs and features Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers Documenting customer interactions and maintaining customer records in Talkdesk's CRM system Contributing to Talkdesk's knowledge base articles and troubleshooting documentation for internal and customer use Other projects and tasks as assigned by Customer Care Leadership Willing to work flexible hours and weekends 40+ hours / 5 working days per week, from Monday through Sunday, and rotating holidays Training Monday - Friday for 4 weeks, hours TBD Requirements: Fluent in English: Reading, Writing, Speaking Excellent written and verbal communication skills Previous experience in a client-facing technical role for a CCaaS business Must have a dedicated quiet workspace with high-speed internet Strong problem-solving, decision-making, and critical-thinking skills Professional, courteous, and committed to providing amazing customer support Open-minded, positive, and keen to learn Great attitude, a team player Keen to mentor and help train junior team members Training will be provided but Training hours may differ from shift hours Experience using a ticketing system Bonus Points: Fluent level in other languages (preferably Spanish) Degree in a technical subject Knowledge of IP Telephony Experience diagnosing QoS issues Experience with Call Center technology such as IVRs Pay Range (Base Pay): $17.25 - $27.40/hour Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 10/20/2025. All questions or concerns about this posting should be directed to the Talent team at *******************. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! About the Role We're looking for a hands-on Pre-Sales Field Engineer - Customer Trials to help design, build, and support next-generation customer experience automations powered by Talkdesk's Agentic AI platform. You'll partner closely with Sales Engineering and Product teams to make the platform tangible through live demos, proof-of-concepts (POCs), and customer trials. This role is ideal for a developer-leaning Solutions Engineer who enjoys building and troubleshooting intelligent agents, refining prompts, and integrating data sources - all in fast-moving pre-sales and pilot environments. Core Responsibilities Build, configure, and troubleshoot AI agents for SE-led trials and customer demos. Collaborate with Product and Engineering when platform or orchestration issues arise, ensuring quick resolution and feedback loops. Support integrations with knowledge bases, APIs, and simple web crawlers; maintain reliable demo and POC environments. Contribute to prompt libraries and agent orchestration frameworks, creating reusable patterns for multi-agent trials. Ensure smooth demo execution across languages, regions, and customer environments, minimizing rebuild time and technical blockers. Document configurations and share best practices across SE and GTM teams to improve consistency and speed of deployment. Profile Experienced Senior Sales Engineer or Solutions Architect with strong technical depth and an entrepreneurial, hands-on mindset. Developer-leaning SE: comfortable writing and debugging code, but not a full-time SWE role. Proficient in prompt engineering, REST APIs, and API tooling (Postman, cURL, etc.). Solid understanding of AI agent architecture and ability to diagnose multi-agent orchestration issues. Confident troubleshooting integrations and explaining complex AI workflows to technical and non-technical audiences. Organized and collaborative; thrives in fast-paced environments where urgency and customer impact drive priorities. Ideal Candidate A creative technologist who loves building working AI demos that impress customers, collaborating with product teams, and shaping the future of customer experience automation. Qualifications Required Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. 3-6 years of experience in a technical pre-sales, solutions engineering, or applied AI role. Proven ability to build and troubleshoot AI agents Strong prompt engineering skills, with experience designing structured prompt templates and multi-turn agent flows. Hands-on proficiency with REST APIs, webhooks, and API testing tools (ex. Postman, cURL). Experience integrating data sources (knowledge bases, document sets, simple web crawlers) into AI or automation workflows. Working knowledge of JavaScript sufficient to build demo scripts, connectors, or lightweight automations. Understanding of LLM orchestration and multi-agent architectures; ability to debug or optimize agent behavior. Comfortable operating in demo and POC environments - building quickly, iterating under time pressure, and documenting for reuse. Strong communication and presentation skills; able to explain complex AI systems to both technical and non-technical audiences. Preferred / Nice to Have Familiarity with Talkdesk, Contact Center (CCaaS), or Customer Experience (CX) ecosystems. Experience supporting field trials or customer pilots in collaboration with Sales Engineering teams. Exposure to retrieval-augmented generation (RAG), vector databases, or embedding pipelines. Familiarity with prompt libraries, orchestration tools, or agent frameworks Background in AI model evaluation, prompt testing, or agent performance tuning. Multilingual support experience (English + another language) for demos or prompts is a plus. Soft Skills Builder mindset - eager to prototype, test, and iterate rapidly. Collaborative communicator who works smoothly with SEs, PMs, and Engineers. Customer-first attitude - understands the sales cycle and value demonstration pressure. Curiosity and adaptability in a fast-evolving AI space. Pay Range (Base Pay): $135,000 - $180,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 12/04/2025. All questions or concerns about this posting should be directed to the Talent team at *******************. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are seeking a SDET to join our Quality Engineering team, driving excellence in both automation and manual testing to ensure the highest levels of product quality. You will design, develop, and execute automation frameworks using UiPath or other modern low-code automation tools, while also performing targeted manual testing for complex, high-value scenarios. A critical part of this role involves Data testing - validating end-to-end metrics, workflows, integrations, and compliance-driven scenarios to ensure reliability, scalability, and accuracy in mission-critical contract processes. This position is an individual contributor role reporting to the Senior Manager SDET. Responsibility Design, develop, and maintain robust, reusable automation frameworks for functional, regression, and integration testing Architect and Automate end-to-end business flows for Data, and enterprise applications using UiPath or equivalent low-code automation platforms Build automation solutions that reduce manual effort for repetitive business processes Integrate automation into CI/CD pipelines for continuous delivery Design, develop, and execute test plans, test cases, and test scripts for end to end business flows for data validations on Snowflake and Tableau platforms Perform source-to-target data validation using SQL and data testing tools Validate data transformations, aggregations, and business rules Conduct data quality checks (accuracy, completeness, consistency, timeliness) Develop and maintain data validation automation scripts Collaborate with engineers and analysts to identify, troubleshoot, and resolve data defects Contribute to test data management including synthetic data creation and masking Provide test execution reports, defect logs, and sign-off documentatio Partner with product managers, business analysts, and developers to align testing to business outcomes Participate in requirements workshops, change management, and go-live support Mentor junior engineers in both manual and automation best practices, including low-code tool usage Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Computer Science or equivalent 5+ years of experience in leading quality engineering with a strong mix of manual and automation testing Experience in Snowflakes, Tableau Dashboards, any Data & Analytical platforms to test data validations Experience with UiPath/Python or modern low-code automation tools creating automation architect Experience in API testing (REST, JSON, XML) and modern test automation frameworks (e.g., Selenium, Playwright) Experience with SDLC, Agile, and Test-Driven Development methodologies Experience with defect triage, debugging, and root cause analysis SQL build and execution experience for data retrievals Experience with JIRA Preferred Strong cross collaboration skill with good communication Experience integrating automation into CI/CD environments Expertise in balancing automation coverage with high-value manual validation Familiarity with performance & Load testing tools such as JMeter, Gatling, Blazemeter “Automate everything” mindset, with the judgment to know when manual testing adds more value Strong analytical, problem-solving, and communication skills ERP and Salesforce Platforms testing experience is added advantage AI testing experience Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $112,800.00 - $175,000.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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