Tampa Family Health Centers jobs

The Quality Coordinator at TFHC is responsible for overseeing and improving the quality of healthcare services provided across TFHC's clinics. This role ensures compliances with federal, state, and organizational standards, promotes patient safety, and drives continuous quality improvement initiatives to enhance patient-centered care in alignment with TFHC's mission to provide innovative, high-quality, integrated care. Essential Duties & Functions * In conjunction with the Director of Quality , assists with implementing the organization's quality improvement plan in accordance with the mission and strategic goals of the organization, federal, state laws, regulations, and accreditation standards. * Collect, analyze, and report data on clinical performance, patient outcomes, and quality metrics using electronic health record (EHR) systems. * Evaluate trends and communicate quality-related findings, presenting results of improvement initiatives and ongoing performance measures of clinical processes to TFHC senior leadership in a timely and accurate manner. * Conduct regular audits of clinical process, prepare reports for leadership, and recommend corrective actions to address deficiencies. * Responsible for timely completion of chart reviews and audits; has ownership for measurable results including HEDIS goal/ expectations, patient experience, employee engagement, and quality improvement. * Develops, implement and monitor quality improvement programs to enhance health outcomes. * Works collaboratively with other departments to carry out QI processes and projects using PDSA model. * Serve as a quality champion to promote quality and improvement processes throughout the organization. * Ensure adherence to regulatory standards (e.g., HRSA, Joint Commission and CMS) and TFHC policies and procedures. * Monitor and address patient safety concerns, including reviewing abnormal test results and coordinating follow up care as needed. * Collaborate with healthcare teams, including physicians, nurses, and medical support staff, to promote a culture of quality and safety. * Support TFHC's mission by participating in patient education programs or community health initiatives as needed. * Resources expert for departments in area of process improvement as it relates to quality improvement activities. * Collaborate with senior leaders to process and monitor risk management review and investigation; responsible for investigation all issue, trends or risk factor that present potential risk to patient and staff. * Adhere to all HIPAA, OSHA, and accreditation agency rules and requirements. * Perform additional task as assigned to support TFHC's goals of accessible, high-quality care. Required Education, Certifications, Licenses, & Training * Bachelor's degree in healthcare administration, nursing, public health, or a related field, preferred. * Proficiency in data analysis and reporting, including EHR navigation. * Strong organizational and communication skills to coordinate across teams and sites. * Knowledge of quality improvement methods (e.g., PDSA, Six Sigma) * Certification in healthcare quality is a plus but is not always required Required Years of Experience * Minimum 1 year of experience in healthcare quality improvement, clinical operations, or a related field. Experience in community health or FQHC settings preferred. Required Knowledge, Skills, and/or Abilities * Excellent communication skills, both written and oral. * Ability to work effectively with a diverse team of healthcare professionals. * Demonstrated ability to ensure compliance with healthcare regulations and standards. * Knowledge of computer systems and applications, including Microsoft Office software and EHR systems such as EPIC. * Ability to analyze and interpret complex data and prepare comprehensive reports. * Ability to collaborate with diverse healthcare professionals. * Ability to travel between TFHC clinic sites and work in a fast-paced environment. With the ability to work remotely in hybrid models. * Ability to effectively define problems, collect data, establish facts, and draw valid conclusions * Demonstrated presentation skills. * Knowledge of Stated and Federal regulations and requirements related to patient care

In accordance with the Tampa Family Health Center policies and procedures, the Certified Nurse Midwife works to provide quality Women's Health Care to the patients of Tampa Family Health Centers. The position will work collaboratively with members of the nursing, medical staff, and other outside partners. Essential Duties & Functions * Provides care for patients in a patient centered mode, commensurate with training, experience, and clinic needs, to include well-woman visits, acute visits, family planning, etc. * Participates in accreditation agency on-going readiness. * Participates in Peer Review and all relevant Quality Assessment/Quality Improvement activities, as assigned. * Provides clinical oversight and support as needed to nursing staff and medical assistants in * collaboration with the other Women's Health providers and Clinical Administration * Engage with community partners, as needed. * Provide evidence-based care for Obstetrical patients in an outpatient setting. * Provide evidence based in-office gynecological care & services: annual gyn visits, contraception, standard gyn complaints, perimenopausal & menopausal care, insertion of LARC devices, colposcopy, gyn biopsies * Maintains timely and accurate electronic health record documentation on all patients including office visits, telephone calls, and hospital admissions/visits, if applicable * Prepares timely and accurate billing charges; completes and closes tasks within company policy * Makes appropriate referrals to other health facilities for further testing, diagnosis, treatment, and follow-up care * Supervision and teaching of residents, medical students, and other allied health professionals, as assigned * May be required to work in multiple locations * Participate in 24-hour telephone/afterhours coverage, if assigned or established. * Coordinates and expedites clinical operations within the OB department. * Works closely with Women's Health providers and support staff. * Utilizes a critical thinking approach to problem solve and make decisions. * Identifies and evaluates operational clinical needs and resolves concerns * Follows all clinical protocols * Communicate with patients and staff in a pleasant and courteous manner. * Possess interpersonal skills to interact effectively across roles, teams and departments. * Must exercise a high degree of professional judgment within the scope of licensure. * Other duties as assigned Required Education, Certifications, Licenses, & Training * MSN or DNP from an accredited School of Nursing * Certified by American Midwifery Certification Board * Current and unrestricted licensure by the State of Florida (Advanced Practice Registered Nurse) * Current BLS certification required Required Years of Experience * Minimum 2-3 years of relevant outpatient OB/GYN clinical experience. Required Knowledge, Skills, and/or Abilities * Bilingual a plus * Demonstrates technological literacy in using computerized information systems. * Proficient in basic computer skills such as Microsoft office products and data entry.

The Office Manager is responsible for the planning and day to day operations of the health center. This role is pivotal in ensuring overall business operations of the office run smoothly and professionally. Essential Duties & Functions • Oversee and manage providers' schedules, ensuring all patients are scheduled appropriately and in a timely manner • Provide direct supervision and oversight to administrative staff, to include: Work assignments and scheduling; PTO management and approval of time; keep accurate payroll records Orientation and training of new hires; ongoing training Compliance with and control of confidential data; adherence to all Tampa Family Health Center (TFHC), HRSA, State, Federal and accreditation agency rules, and regulations Responsible for all direct employee personnel issues and processes, including performance management and appraisal processes • Oversee and assist in the registration and check-out process; responsible for efficient and effective patient flow from front office through back-office • Accountable for ensuring quality outcomes, patient satisfaction • A liaison for medical records and nursing • Responsible for supply inventory and ordering • Monitor's status of all equipment; keeps a maintenance schedule and reports all equipment issues • Responsible for maintaining a pristine internal and external environment; report all facility and grounds issues, as appropriate • Responsible for the security of all cash; cash signed for, drawers are balanced daily, and cash always secured as per policy • Responsible for ensuring various reports are run, cleared, and signed timely • Support the Mission, Vision and Values of TFHC • Cultivate and foster a teamwork environment • Assist internal staff, other health care providers, and third-party payers in performing Qi chart audits • Handle patients' questions, concerns, and complaints Required Education, Certifications, Licenses, & Training (minimum requirements) • Bachelor's degree in business Required Years of Experience (minimum requirements) • Minimum of (5) years prior office management experience • Minimum (1) years supervisory experience Required Knowledge, Skills, and/or Abilities • Ability to navigate and enter data into an electronic health record • Proficiency in use of Microsoft products such as Word, Outlook, Excel, and PowerPoint • Strong communication skills, both oral and written • Ability to analyze and resolve billing, collections and claims problems or issues • Ability to work in a fast-paced environment, working with several tasks simultaneously • Possess a clear understanding of the financial, operational, administrative, and regulatory aspects of the role and organization

This position develops and ensures the smooth execution of daily operation for the pharmacy team. The individual promotes and identifies strategies to provide effective, efficient, and timely patient care. Provides oversight and support for the daily operations of the pharmacy including, but not limited to supply chain management, pharmacy management systems, patient support through timeliness to prescription fulfillment, patient experience, and support of billing practices. Essential Duties & Functions * Contribute to strategic and financial planning for pharmacy operations. * Develop and support a vision for building dedicated teams and patient relationships. * Establish performance and quality improvement criteria and conduct routine evaluations of pharmacy performance and team member contributions. * Develop and implement training programs (onboarding and ongoing) to enhance team skills and ensure the delivery of high-quality patient care. * Provide professional coaching and guidance to team members to optimize their performance and enhance patient experiences. * Foster a collaborative and engaging work environment that promotes teamwork and communication across the organization. * Evaluate and optimize workflows to ensure efficiency, timeliness, and consistency in all pharmacy areas. * Design and recommend improvements to workflows and operational processes. * Implement strategies to enhance patient experience, improve medication adherence, and achieve key pharmacy goals. * Establish and implement methods to ensure quality outcomes and patient safety. * Monitor compliance with all applicable regulations (HIPAA, TFHC policies, state, and federal laws). * Manage and resolve patient complaints effectively, identifying and implementing solutions to prevent future issues * Manages Paid Time off, Timecards, attendance and staffing for Pharmacy Managers * Collect, analyze, and disseminate performance data to track progress, identify areas for improvement, and drive accountability. * Evaluate and recommend improvements to information systems and technology used to capture and utilize performance data. * Efficiently and effectively complete all assigned duties. * Maintain a clean and organized work environment. * Adhere to all company policies and procedures. * Perform other duties as assigned by supervisor. * Support the Mission, Vision, and Values of Tampa Family Health Centers (TFHC) * Strict adherence to all HIPAA, TFHC, accreditation agency, State and Federal rules and regulations Required Education, Certifications, Licenses, & Training * Post-graduate degree; PharmD * Florida Pharmacist license in good standing * BLS certification * MBA, MHA, MPH, residency in Pharmacy Administration preferred or equivalent experience. * 340B Experience is must or certification (preferred) Required Years of Experience * 5-8 years of healthcare Pharmacy Leadership experience or Ambulatory/Pharmacy Administration residency Required Knowledge, Skills, and/or Abilities * FQHC or hospital Experience (preferred) * Experience in managing multiple pharmacies * Ability to navigate and enter data into an electronic health record. * Proficiency in using Microsoft products, including Word, Excel, and Outlook * Ability to work with people from a wide variety of social, economic, and ethnic backgrounds. * Knowledge of pharmaceutical terminology, symbols, phrases, and abbreviations; ability to accurately and efficiently complete basic pharmaceutical math calculations

In accordance with the plans and policies of Tampa Family Health Center, Inc. the Dental Assistant performs those duties which assist the CDO, Dentists, and Hygienists in the care and treatment of patients, performs duties in the field of reception, chairside assisting, inventory, and records. Performs all duties according to Florida statute as it pertains to dental assisting. Essential Duties & Functions • Assists the dentists and hygienists in chairside procedures routinely done in a general dental practice. • Responsible for preparation and setting up of instruments, materials, and equipment necessary for each procedure. • Responsible for the sterilization of instruments and hand pieces, cleaning and routine maintenance of instruments, hand pieces, equipment, and work areas. • Performs routine reception work including scheduling and rescheduling patients, recording demographic and medical information in patient records, greeting and seating of patient. • Helps with submission of pre-authorizations for contracted dental insurances and records data in patient's chart. • Helps to coordinate dental cases pickups and deliveries with contracted dental labs. • Helps to identify related medical and/or social problems and discusses with the dentist. • Possesses an ability and willingness to learn. • Able to establish and maintain effective communication with patients and coworkers. Able to communicate in English with the ability to follow oral and written instructions. • Maintain effective and positive working relationships with patients and staff with the ability to motivate patients. • Helps to identify need for supplies, materials, equipment. Helps with ordering process of dental supplies. • Helps to coordinate maintenance and equipment service requests from dental service company • Dental bus requires traveling and visiting local schools. After completing duties on dental bus, will be required to return to FAHC to assist on floor • This position requires traveling to cover different locations when needed. • Performs other duties as assigned by CDO or Dentist. • Help with preparation of materials • Works weekends and holidays Required Education, Certifications, Licenses, & Training (minimum requirements) • Graduate of a recognized technical school with an approved Dental Assistants Program with Florida Certification for Expanded Functions • Graduation from high school or an approved GED Program is required. Required Knowledge, Skills, and/or Abilities • Open to new graduates, must have completed externship in person • Maintain a current CPR Certification • Expanded Functions Dental Assistance Certificate (EFDA) • Graduate of a recognized technical school with an approved Dental Assistants Program • Certificate in Dental Radiology

Works in accordance with the plans and policies established by the Board of Directors within the health care setting, which includes mental health and as a member of the Service Team, providing direct therapy services to clients of the Center. This employee will function independently and autonomously. Work is to be performed under general supervision and administrative direction and will be review through conferences and reports for achievement of the desired results. Essential Duties & Functions * Provide cognitive and behavioral interventions to individuals (adult and pediatric patients) with a behavioral health problem * Provide classes in a format appropriate for a primary care setting (i.e., stress management, sleep enhancement and chronic pain) * Consult with primary care physicians (PCP) regarding patient care, as requested * Timely follow-up on all PCP referrals via same-day verbal and/or written communication; timely documentation in the patients' medical record * Deliver brief presentations/trainings to primary care team members regarding behavioral health related issues and BHC services provided * Participate in the development, implementation, evaluation, and revision of clinical pathway programs * Consult with legal authorities, as directed * Support the Mission, Vision and Values of TFHC * Effectively manage a full daily patient schedule as defined by the BHC manual * May include supervision of peer providers who are in training or not yet fully licensed * Attend and participate in meetings, committees, and conferences, as directed Required Education, Certifications, Licenses, & Training * Doctoral Degree in Psychology, with a minimum of (2) years' experience as a therapist * Current BLS Certification * Current and unencumbered license to practice in the State of Florida Required Years of Experience * (2) years' experience providing mental health services in a community-based setting preferred Required Knowledge, Skills, and/or Abilities * Experience with Autism testing to include ADI and ADOS required * Ability to navigate and enter data into an electronic health record * Ability to work independently, adhering to all TFHC, HIPAA, accreditation, Federal and State rules, and regulations * Ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds * Strong communication skills, both written and oral * Skillful and tactful in working with patients who may be physically and/or mentally ill, uncooperative, fearful, and emotionally distraught * Strong organizational and problem-solving skills; Ability to work in a fast-paced environment * Excellent interpersonal skills: ability to work collaboratively with primary care team members, patients, and other Behavioral Health professionals

In accordance with Tampa Family Health Centers (TFHC) policies and procedures, the Call Center Scheduling Coordinator has the responsibility for answering all incoming telephone calls to the call center, scheduling of patients' appointments, and tasking phone messages to the appropriate health center and personnel. Essential Duties & Functions * Answers and directs incoming telephone calls received by the call center. * Accurately and efficiently schedules appointments. * Tasks phone messages to the health centers' task pools, as appropriate. * Collects and accurately enters demographic information into the Electronic Health Record (EHR); verifies all corrections to be entered into EHR. * Understands and effectively uses call center training materials; adheres to policies and procedures. * Demonstrates the consistent application of quality customer service skills. * Supports the Mission, Vision and Values of Tampa Family Health Centers. * Adhere to all TFHC, accreditation agency, and HIPAA rules and regulations. * Performs other duties as assigned by supervisor Required Education, Certifications, Licenses, & Training (minimum requirements) * High School Diploma, or equivalent Required Years of Experience (minimum requirements) * Minimum of six (6) months' customer/patient service experience in a high volume FQHC, hospital, or call center Required Knowledge, Skills, and/or Abilities * Exceptional customer service skills. * Strong communication skills, both verbal and in writing; bilingual (English/Spanish) or multilingual strongly preferred. * Familiarity with medical and dental terminology. * Ability to use and maximize call center software and related technology; utilize Microsoft Office * Suite; effectively navigate and utilize Electronic Health Records. * Accustomed to working in a fast-paced, high demand administrative or clinical setting.

Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for a Pediatrician to be part of our dynamic team. We're not just a healthcare organization; we're a community that thrives on innovation, compassion, and positive change. Tampa Family Health Centers offers comprehensive benefits including: * Medical, Dental, and Vision Insurance * Generous PTO and 7 paid company holidays * 401 (K) plan, with employer contributing 3% of your salary after one year of employment * Company paid Malpractice Insurance with Tail Coverage * CME Days * Base Salary + Productivity Incentives * Student Loan Repayment options through NHSC Position Summary: Responsible for the quality of patient centered care delivered; delivers medical and clinical reports to organizations management team on clinical issues that affect patient care delivery; serves as a clinical resource to physicians, mid-levels and nursing staff; functions in accordance with policies and procedures established by the board of Directors and performs duties within the medical setting as a member of the care team; responsible for attendance and punctuality to ensure the clinic is operated in an efficient and cost-effective manner; supports and promotes all activities of a patient centered medical home Essential Functions: * Provides general care for patients in a patient centered mode, commensurate with training, experience, and clinic needs, to include well-check visits, acute illness visits, family planning, etc. * Maintains timely and accurate electronic health record documentation on all patients including office visits, telephone calls, and hospital admissions/visits, if applicable * Prepares timely and accurate billing charges; completes and closes tasks within company policy * Makes appropriate referrals to other health facilities for further testing, diagnosis, treatment, and follow-up care * Manages patient utilization of services * Participates in daily huddles * Participates in accreditation agency on-going readiness * Participates in Peer Review and all relevant Quality Assessment/Quality Improvement activities, as assigned * Strives to achieve goals of the health care plan and all assigned clinical goals * Supervision and teaching of residents, medical students, and other allied health professionals, as assigned * May be required to work in multiple locations * Responsible for supervising the provision of clinical care by mid-levels, laboratory, and nursing staff * Participate in 24-hour telephone/afterhours coverage, as assigned * Support the Mission, Vision and Values of Tampa Family Health Centers (TFHC) * Participate in QI related activities, with a focus on providing quality care and closing care gaps * Is accountable to ensure patient rights and ensures an environment that promotes the privacy, dignity, and well-being of all patients in a safe, secure environment * Supports and participates in common teamwork; fosters a culture of teamwork and cooperation * Promote positive public relations with patients, visitors, and community * Effectively and efficiently completes all duties as assigned * Adhere to all HIPAA, State, Federal, accreditation agency, HRSA and TFHC rules and regulations Education, Certification Training and License: * Attendance and graduation from an accredited medical school * Attendance and graduation form an accredited residency program * Current BLS certification * Current and valid State of Florida Medical License * Current and valid DEA Registration Certificate * Board Certified or Board Eligible in a primary specialty. If Board Eligible, certificate to be obtained within (1) year from start of employment * Maintain Continuing Education Credits, as required

Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for a Senior Recruiter to be part of our dynamic team. We're not just a healthcare organization; we're a community that thrives on innovation, compassion, and positive change. Position Summary The Senior Recruiter will lead the development and implementation of creative recruitment and sourcing strategies to attract, screen, recruit and select highly qualified, diverse candidates to fill Provider's opportunities as well as other open positions for TFHC. The Senior Recruiter is responsible for fully utilizing multiple recruiting resources (job boards, social media, career web sites, professional organizations, and other possible channels) to source, recruit, interview, qualify and hire independent contractor physicians to work with our organization. Essential Duties & Functions Position control management within budget and data reporting, and support for full cycle recruitment process. Recruit and manage retention of all providers Maintaining and managing outstanding communication with all candidates. Assisting and coordinating the development of strategic physician recruitment plans. Maintains a candidate tracking worksheet/database reflecting documentation of positions open, interviews scheduled, conversation had, offers made or not made, offers accepted or not accepted, reasons for offers declined, etc. Follows up with all candidates and referring parties in a timely manner Work with external hiring agencies and recruiters as needed to hire qualified physicians. Recruitment sourcing and screening support coordination for all positions Employment process improvement- reduce the number of days to fill positions Analyzes turnover and work to reduce Responsible for reviewing all resumes and applications Conducts phone interviews and in person interviews Works with hiring managers to select candidates and makes hiring decisions Research new advertising resources that are cost effective and provide results. Assists with and creating and/or revising job descriptions Works collaboratively with all levels of the organization to understand their specific hiring needs Partners with and supports existing programs, including talent management initiatives Strictly adheres to all HIPAA, TFHC, state, federal and accreditation agency rules, regulations, and standards Supports the Mission, Vision and Values of Tampa Family Health Centers, Inc. (TFHC) Responsible for all recruitment activities for a 600+ employee organization Works collaboratively with the Chief Human Resources to fill all positions with qualified candidates Researching and participating in conferences, job fairs, and Physician Recruitment opportunity events. Places all requisitions on HRIS System. Other duties as assigned Required Education, Certifications, Licenses, & Training (minimum requirements) Bachelor's Degree from an accredited university, with a preference of a degree in HR-related major studies, preferred. PHR or SHRM-CP certification, preferred. Required Years of Experience (minimum requirements) Minimum (4) years' experience as a HR Recruiter in a high-volume open position environment Required Knowledge, Skills, and/or Abilities Must have exceptional written and oral communication skills Position requires a great attention to detail with an ability to multi-task in a fast-paced changing environment Must demonstrated broad knowledge of HR operations to support HR business partnership with clinical and administrative operations Proficient in the use of the Microsoft suite of products such as Outlook, Excel, and Word Prior healthcare or hospital recruiting experience, preferred

Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for a Pharmacist to be part of our dynamic team. We're not just a healthcare organization; we're a community that thrives on innovation, compassion, and positive change. Position Summary The Pharmacist will manage healthcare of TFHC's high-risk patient population through a collaborative approach to patient care management between the clinical and pharmacy departments. Essential Duties & Functions Assure safe, effective, and cost-effective use of drugs Maintains accuracy in age specific issues Strictly follows all HIPAA and accreditation agency guidelines; assures compliance with Tampa Family Health Center policy and procedure with quality related event disclosure(s) Maintains currency in Florida Board of Pharmacy laws, rules, and regulations; maintains strict record keeping Provide drug information to clinicians and patients Strict compliance with formulary management and therapeutic substitution initiatives Assure ongoing improvements in therapy and systems through collaborative problem solving, research and participation in facility and department organizational performance initiatives Maintain a working knowledge of the 340(b)-drug program Direct supervision of Pharmacy Technicians, including training and development as well oversite and monitoring of daily activities, monitoring of refrigerator temperatures and expired meds Assist in developing and maintaining quality improvement programs, clinical services, an effective formulary, protocols, guidelines, policy, and procedure Participates in multi-disciplinary and pharmacy committees, as deemed appropriate by CPO Assist in Adverse Drug Reaction and Medication Error reporting Participate in pharmacy accreditation and audit preparation and process Responsible for maintaining the operations of pharmacy location, including daily cash and inventory and supplies; ensure workspaces and surrounding areas are clean Responsible for maintaining and integrating educational updates on CMS regulations (i.e., fraud, waste, and abuse); currency in developments in the community and pharmaceutical fields Required Education, Certifications, Licenses, & Training (minimum requirements) Active and unencumbered license to practice pharmacy in the State of Florida Current BLS Certification Obtain a Statement of Completion Certificate from 340B UNIVERSITY ONDEMAND during first 2 weeks of employment Complete annually - 340B University renewal course, Peer Review as well as Fraud, Waste and Abuse training Maintain a valid BLS card (renew every 2 years) Certified to immunize required Pharm D is a plus MTM Experience is a plus Residency is a plus Required Knowledge, Skills, and/or Abilities Ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds Proficiency in use of Microsoft Word products, including Word, Excel, and Outlook Ability to navigate and enter data into an electronic health record

Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for a Referral Specialist to be part of our dynamic team. We're not just a healthcare organization; we're a community that thrives on innovation, compassion, and positive change. Position Summary In accordance with the Center's policies and procedures, the referral Specialist functions under the direction of the referral Coordinator. This position is responsible for the planning implementation and follow-up of patient referrals generated by the primary care physician. Essential Duties & Functions Develops a comprehensive reference file of patient referral sources; serves as a resource person to other staff regarding the referral process Utilize physician orders and medical assistant or nursing skills to prioritize patient referral needs Schedule referral appointments timely Follows assigned rotation schedule to specific centers to process referrals; responsible for managing referrals at rotation sites to prevent back-log Initiates and assists in health education for patient and family All routine referrals to be initiated within 10 working days; ASAP referrals initiated within 3 working days; urgent referrals to be initiated within 24 hours; mail appropriate copy of referral to third party payer Thoroughly and accurately document referral efforts and outcomes; track referrals to ensure follow-up compliance Keep accurate, complete, and current referral logs Collaborates with Case Managers and managed care providers to determine patient eligibility Identifies referrals to be schedule by other staff in accordance with the referral degree of difficulty Order referral forms from respective sources, as assigned Effectively utilize EHR to assist in the comprehensive scheduling and follow-up of referrals Alert appropriate care team members to challenges with referral funding Communication of referral status to physician, as appropriate Keep current in changes in managed care policies as related to the processing of referrals Collaborate with Medical Social Worker to identify and address financial assistance needs of patients to access specialty care Support the Mission, Vision and Values of Tampa Family Health Centers Performs clerical duties for Referral Service department including: Responds to calls in a timely manner Assists clinical team with urgent referrals as needed Assist internal and external customers with All referral needs Interact with clinicals staff Other duties as assigned Required Education, Certifications, Licenses, & Training (minimum requirements) High School graduate or equivalent Required Years of Experience (minimum requirements) Minimum (1) years' referral experience Prefer experience with Microsoft applications Prefer previous medical front desk (verification/eligibility) Required Knowledge, Skills, and/or Abilities Strong communication skills, both oral and written Detailed -Oriented Ability to multi-task in a fast-paced environment Strong organization and prioritization skills Great work ethic Ability to strive in a fast-paced environment

Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for a Medical Assistant - Women's Health to be part of our dynamic team. We're not just a healthcare organization; we're a community that thrives on innovation, compassion, and positive change. Position Summary Performs administrative and clinical duties assigned for all patients. As a member of a care team, support goal achievement, organizational quality, and patient centered care. Incorporate core organizational values of quality, respect, integrity, partnership and compassion in all activities and decisions. Comply with organizational policies, procedures, standards of care and related laws and regulations, including HIPAA, OSHA, and all accreditation agency regulations. Essential Duties & Functions * Responsible for knowing and following all clinical policy and procedure and accreditation requirements including documentation of all patient information accurately and timely into EHR * Complete intake interview for new and returning patients * Participates in daily huddles; works with care team to ensure pre-visit preparation including culturally and linguistically appropriate services * Prepare patients for medical exams consistent with reason for visit; assist provider with exams, as requested * Perform related duties necessary to ensure quality patient care as requested by supervisor, including addressing barriers to care when the patient has not met treatment goals * Process all tasks, route task appropriately in a timely manner * Administer vaccines at the direction of a provider * Perform screening tests; safely and accurately draw blood; complete standing orders * Schedule patients for follow-up appointments based on established protocol, identified need and availability of appointments; follow-up with patients who must keep important appointments * Clean and stock exam rooms, disinfect exam room tables, treatment, and lab surfaces daily; empty, bag and remove all biohazard waste from clinical area * Set room up according to patient visit type Required Education, Certifications, Licenses, & Training (minimum requirements) * High school diploma, or equivalent * Graduate of an accredited school with a Medical Assistant Certification * Current BLS Certification Required Years of Experience (minimum requirements) * Minimum of (6) months' experience in a Women's Health/OB MA role or currently enrolled in a medical, nursing or EMT program Required Knowledge, Skills, and/or Abilities * Ability to navigate and enter data into an electronic health record * Proficiency in Microsoft Word and Excel * Basic knowledge of medical terminology and procedures * Mathematical proficiency * Ability to multi-task in a fast-paced environment * Strong communication skills, both written and oral

In accordance with the Tampa Family Health Center policies and procedures, the OB/GYN Physician Assistant works to provide quality Women's Health Care to the patients of Tampa Family Health Centers. The position will work collaboratively with members of the nursing, medical staff, and other outside partners. Essential Duties & Functions * Provides care for patients in a patient centered mode, commensurate with training, experience, and clinic needs, to include well-woman visits, acute visits, family planning, etc. * Participates in accreditation agency on-going readiness. * Participates in Peer Review and all relevant Quality Assessment/Quality Improvement activities, as assigned. * Provides clinical oversight and support as needed to nursing staff and medical assistants in collaboration with the other Women's Health providers and Clinical Administration * Engage with community partners, as needed. * Provide evidence-based care for Obstetrical patients in an outpatient setting. * Provide evidence based in-office gynecological care & services: annual gyn visits, contraception, standard gyn complaints, perimenopausal & menopausal care, insertion of LARC devices, colposcopy, gyn biopsies * Maintains timely and accurate electronic health record documentation on all patients including office visits, telephone calls, and hospital admissions/visits, if applicable * Prepares timely and accurate billing charges; completes and closes tasks within company policy * Makes appropriate referrals to other health facilities for further testing, diagnosis, treatment, and follow-up care * Supervision and teaching of residents, medical students, and other allied health professionals, as assigned * May be required to work in multiple locations * Participate in 24-hour telephone/afterhours coverage, if assigned or established * Coordinates and expedites clinical operations within the OB department. * Works closely with Women's Health providers and support staff. * Utilizes a critical thinking approach to problem solve and make decisions. * Identifies and evaluates operational clinical needs and resolves concerns * Follows all clinical protocols * Communicate with patients and staff in a pleasant and courteous manner. * Possess interpersonal skills to interact effectively across roles, teams and departments. * Must exercise a high degree of professional judgment within the scope of licensure. * Other duties as assigned Required Education, Certifications, Licenses, & Training * MPAS degree from an accredited Physician Assistant Program * Current and unrestricted licensure by the State of Florida as a Physician Assistant * Current BLS certification required Required Years of Experience * Minimum 2-3 years of relevant outpatient OB/GYN clinical experience Required Knowledge, Skills, and/or Abilities * Bilingual a plus * Demonstrates technological literacy in using computerized information systems * Proficient in basic computer skills such as Microsoft office products and data entry

The pharmacy technician is responsible for performing clinical and technical tasks within the pharmacy operations. Responsibilities include assisting in all phases of dispensing prescriptions and maintaining adequate inventory of medications and supplies under the direct supervision of pharmacist or Director of Pharmacy Affairs. Essential Duties & Functions • Properly identify medication from stock shelves and count out proper quantity as ordered/outlined in Pharmacy SOP; receive, read, and properly prepare typed prescription labels • Under supervision of the pharmacist, counsel patients and maintain education literature • Verify eligibility under various insurance plans and other third-party payers; calculate costs for third party payers and those other than nominal fee • Responsible for answering the phone and properly responding to routine questions, referring those greater than routine to the pharmacist, as appropriate • With guidance, complete quality control/quality assurance activities; keep various data records • May initiate and/or receive provider or other care team member communications regarding patient refill authorization requests; pull/replace filed prescriptions for refills; complete other filings • Abide by Florida Board of Pharmacy law as related to Pharmacy Technicians • Responsible for maintaining the operations of individual pharmacy locations, including but not limited to daily cash, inventory, supplies, and development of peer technicians • Strict adherence to all HIPAA, Tampa Family Health Centers (TFHC), accreditation agency, and State and Federal rules and regulations • Supports the Mission, Vision and Values of TFHC • Follow up, as appropriate, with care team members, or patients regarding reported complaints, problems, and concerns • Promote positive public relations with patients, visitors, and community • Maintain good housekeeping practices; by workspaces and surrounding areas to be clean and tidy • Effectively and efficiently completes all duties, as assigned Required Education, Certifications, Licenses, & Training • High school diploma, or equivalent • Current BLS Certification • Obtain a Statement of Completion Certificate from 340B UNIVERSITY ONDEMAND during first 2 weeks of employment • Complete annually - 340B University renewal course, Peer Review as well as Fraud, Waste and Abuse training • Maintain a valid BLS card (renew every 2 years) Required Years of Experience • Pharmacy Technician Certification through an approved technical school, or minimum (6) months experience training/working in a retail or hospital pharmacy

The Quality Coordinator at TFHC is responsible for overseeing and improving the quality of healthcare services provided across TFHC's clinics. This role ensures compliances with federal, state, and organizational standards, promotes patient safety, and drives continuous quality improvement initiatives to enhance patient-centered care in alignment with TFHC's mission to provide innovative, high-quality, integrated care. Essential Duties & Functions • In conjunction with the Director of Quality , assists with implementing the organization's quality improvement plan in accordance with the mission and strategic goals of the organization, federal, state laws, regulations, and accreditation standards. • Collect, analyze, and report data on clinical performance, patient outcomes, and quality metrics using electronic health record (EHR) systems. • Evaluate trends and communicate quality-related findings, presenting results of improvement initiatives and ongoing performance measures of clinical processes to TFHC senior leadership in a timely and accurate manner. • Conduct regular audits of clinical process, prepare reports for leadership, and recommend corrective actions to address deficiencies. • Responsible for timely completion of chart reviews and audits; has ownership for measurable results including HEDIS goal/ expectations, patient experience, employee engagement, and quality improvement. • Develops, implement and monitor quality improvement programs to enhance health outcomes. • Works collaboratively with other departments to carry out QI processes and projects using PDSA model. • Serve as a quality champion to promote quality and improvement processes throughout the organization. • Ensure adherence to regulatory standards (e.g., HRSA, Joint Commission and CMS) and TFHC policies and procedures. • Monitor and address patient safety concerns, including reviewing abnormal test results and coordinating follow up care as needed. • Collaborate with healthcare teams, including physicians, nurses, and medical support staff, to promote a culture of quality and safety. • Support TFHC's mission by participating in patient education programs or community health initiatives as needed. • Resources expert for departments in area of process improvement as it relates to quality improvement activities. • Collaborate with senior leaders to process and monitor risk management review and investigation; responsible for investigation all issue, trends or risk factor that present potential risk to patient and staff. • Adhere to all HIPAA, OSHA, and accreditation agency rules and requirements. • Perform additional task as assigned to support TFHC's goals of accessible, high-quality care. Required Education, Certifications, Licenses, & Training • Bachelor's degree in healthcare administration, nursing, public health, or a related field, preferred. • Proficiency in data analysis and reporting, including EHR navigation. • Strong organizational and communication skills to coordinate across teams and sites. • Knowledge of quality improvement methods (e.g., PDSA, Six Sigma) • Certification in healthcare quality is a plus but is not always required Required Years of Experience • Minimum 1 year of experience in healthcare quality improvement, clinical operations, or a related field. Experience in community health or FQHC settings preferred. Required Knowledge, Skills, and/or Abilities • Excellent communication skills, both written and oral. • Ability to work effectively with a diverse team of healthcare professionals. • Demonstrated ability to ensure compliance with healthcare regulations and standards. • Knowledge of computer systems and applications, including Microsoft Office software and EHR systems such as EPIC. • Ability to analyze and interpret complex data and prepare comprehensive reports. • Ability to collaborate with diverse healthcare professionals. • Ability to travel between TFHC clinic sites and work in a fast-paced environment. With the ability to work remotely in hybrid models. • Ability to effectively define problems, collect data, establish facts, and draw valid conclusions • Demonstrated presentation skills. • Knowledge of Stated and Federal regulations and requirements related to patient care

Job Description This position develops and ensures the smooth execution of daily operation for the pharmacy team. The individual promotes and identifies strategies to provide effective, efficient, and timely patient care. Provides oversight and support for the daily operations of the pharmacy including, but not limited to supply chain management, pharmacy management systems, patient support through timeliness to prescription fulfillment, patient experience, and support of billing practices. Essential Duties & Functions • Contribute to strategic and financial planning for pharmacy operations. • Develop and support a vision for building dedicated teams and patient relationships. • Establish performance and quality improvement criteria and conduct routine evaluations of pharmacy performance and team member contributions. • Develop and implement training programs (onboarding and ongoing) to enhance team skills and ensure the delivery of high-quality patient care. • Provide professional coaching and guidance to team members to optimize their performance and enhance patient experiences. • Foster a collaborative and engaging work environment that promotes teamwork and communication across the organization. • Evaluate and optimize workflows to ensure efficiency, timeliness, and consistency in all pharmacy areas. • Design and recommend improvements to workflows and operational processes. • Implement strategies to enhance patient experience, improve medication adherence, and achieve key pharmacy goals. • Establish and implement methods to ensure quality outcomes and patient safety. • Monitor compliance with all applicable regulations (HIPAA, TFHC policies, state, and federal laws). • Manage and resolve patient complaints effectively, identifying and implementing solutions to prevent future issues • Manages Paid Time off, Timecards, attendance and staffing for Pharmacy Managers • Collect, analyze, and disseminate performance data to track progress, identify areas for improvement, and drive accountability. • Evaluate and recommend improvements to information systems and technology used to capture and utilize performance data. • Efficiently and effectively complete all assigned duties. • Maintain a clean and organized work environment. • Adhere to all company policies and procedures. • Perform other duties as assigned by supervisor. • Support the Mission, Vision, and Values of Tampa Family Health Centers (TFHC) • Strict adherence to all HIPAA, TFHC, accreditation agency, State and Federal rules and regulations Required Education, Certifications, Licenses, & Training Post-graduate degree; PharmD Florida Pharmacist license in good standing BLS certification MBA, MHA, MPH, residency in Pharmacy Administration preferred or equivalent experience. 340B Experience is must or certification (preferred) Required Years of Experience • 5-8 years of healthcare Pharmacy Leadership experience or Ambulatory/Pharmacy Administration residency Required Knowledge, Skills, and/or Abilities • FQHC or hospital Experience (preferred) • Experience in managing multiple pharmacies • Ability to navigate and enter data into an electronic health record. • Proficiency in using Microsoft products, including Word, Excel, and Outlook • Ability to work with people from a wide variety of social, economic, and ethnic backgrounds. • Knowledge of pharmaceutical terminology, symbols, phrases, and abbreviations; ability to accurately and efficiently complete basic pharmaceutical math calculations

Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for a Psychiatrist to be part of our dynamic team. We're not just a healthcare organization; we're a community that thrives on innovation, compassion, and positive change Benefits: Tampa Family Health Centers offers comprehensive benefits including: Medical, Dental, and Vision Insurance Generous PTO and 7 paid company holidays 401 (K) plan, with employer contributing 3% of your salary after one year of employment Company paid Malpractice Insurance with Tail Coverage CME Days Base Salary + Productivity Incentives Student Loan Repayment options through NHSC Position Summary: As part of an integrated model of healthcare, the psychiatrist diagnoses, prescribes medication, monitors medication side effects and participates in the treatment proves in the field of mental health. The psychiatrist functions in accordance with plans and policies established and performs duties within the medical setting as a member of the care team. Essential Functions: • Provides direct diagnostic assessment and evaluation of patients with emotional, mental, or behavioral disorders; coordinates care with the primary care physician; participates in treatment plan reviews • Maintains timely and accurate electronic medical record documentation on all patients including office visits, telephone calls, and hospital admissions/visits, if applicable • Makes appropriate referrals to other facilities for further testing, diagnosis, treatment and follow-up care; orders and review appropriate lab tests and other medical procedures • Provides appropriate and adequate treatment to patients, with the ideal endpoint being remission of psychiatric symptoms; provides adequate appropriate and education to patients • Participates in Peer Review and Quality Improvement initiatives • Oversees the broad range of the organizations treatment modalities performed by both psychiatrists and other health professionals for the benefit of the mentally ill • Serves patients in a warm accepting and respectful manner; does not impose his/her values on the patient • Periodic supervision and teaching of residents, medical students and other allied health professionals Education, Certification Training and License: • Graduation from an accredited medical school, with specialization in Psychiatry • Board Certified or Board Eligible in General Psychiatry • Current BLS certification • Valid and current State of Florida Medical License • Valid and current DEA Registration Certificate • Maintain hospital privileges at the Center's referral hospital, if required by administration • Maintain continuing education credits for licensure, as required About Tampa: Voted #5 in Best Places to live in Florida, Tampa is located on the gorgeous Gulf Coast and offers a warm, comfortable climate all year around. Home to three professional sports teams and convenient to the Florida West Coast's most stunning beaches, Tampa has something for everyone. The Tampa Bay area has a diverse cultural population, numerous activities for outdoor seekers, and tons of family centered activities. There is no shortage of restaurants, shopping, historical building, and of course sunshine. Join our team and work where you vacay!

Works in accordance with the plans and policies established by the Board of Directors within the health care setting, which includes mental health and as a member of the Service Team, providing direct therapy services to clients of the Center. This employee will function independently and autonomously. Work is to be performed under general supervision and administrative direction and will be review through conferences and reports for achievement of the desired results. Essential Duties & Functions • Provide cognitive and behavioral interventions to individuals (adult and pediatric patients) with a behavioral health problem • Provide classes in a format appropriate for a primary care setting (i.e., stress management, sleep enhancement and chronic pain) • Consult with primary care physicians (PCP) regarding patient care, as requested • Timely follow-up on all PCP referrals via same-day verbal and/or written communication; timely documentation in the patients' medical record • Deliver brief presentations/trainings to primary care team members regarding behavioral health related issues and BHC services provided • Participate in the development, implementation, evaluation, and revision of clinical pathway programs • Consult with legal authorities, as directed • Support the Mission, Vision and Values of TFHC • Effectively manage a full daily patient schedule as defined by the BHC manual • May include supervision of peer providers who are in training or not yet fully licensed • Attend and participate in meetings, committees, and conferences, as directed Required Education, Certifications, Licenses, & Training • Doctoral Degree in Psychology, with a minimum of (2) years' experience as a therapist • Current BLS Certification • Current and unencumbered license to practice in the State of Florida Required Years of Experience • (2) years' experience providing mental health services in a community-based setting preferred Required Knowledge, Skills, and/or Abilities • Experience with Autism testing to include ADI and ADOS required • Ability to navigate and enter data into an electronic health record • Ability to work independently, adhering to all TFHC, HIPAA, accreditation, Federal and State rules, and regulations • Ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds • Strong communication skills, both written and oral • Skillful and tactful in working with patients who may be physically and/or mentally ill, uncooperative, fearful, and emotionally distraught • Strong organizational and problem-solving skills; Ability to work in a fast-paced environment • Excellent interpersonal skills: ability to work collaboratively with primary care team members, patients, and other Behavioral Health professionals

Job Description The Office Manager is responsible for the planning and day to day operations of the health center. This role is pivotal in ensuring overall business operations of the office run smoothly and professionally. Essential Duties & Functions • Oversee and manage providers' schedules, ensuring all patients are scheduled appropriately and in a timely manner • Provide direct supervision and oversight to administrative staff, to include: Work assignments and scheduling; PTO management and approval of time; keep accurate payroll records Orientation and training of new hires; ongoing training Compliance with and control of confidential data; adherence to all Tampa Family Health Center (TFHC), HRSA, State, Federal and accreditation agency rules, and regulations Responsible for all direct employee personnel issues and processes, including performance management and appraisal processes • Oversee and assist in the registration and check-out process; responsible for efficient and effective patient flow from front office through back-office • Accountable for ensuring quality outcomes, patient satisfaction • A liaison for medical records and nursing • Responsible for supply inventory and ordering • Monitor's status of all equipment; keeps a maintenance schedule and reports all equipment issues • Responsible for maintaining a pristine internal and external environment; report all facility and grounds issues, as appropriate • Responsible for the security of all cash; cash signed for, drawers are balanced daily, and cash always secured as per policy • Responsible for ensuring various reports are run, cleared, and signed timely • Support the Mission, Vision and Values of TFHC • Cultivate and foster a teamwork environment • Assist internal staff, other health care providers, and third-party payers in performing Qi chart audits • Handle patients' questions, concerns, and complaints Required Education, Certifications, Licenses, & Training (minimum requirements) • Bachelor's degree in business Required Years of Experience (minimum requirements) • Minimum of (5) years prior office management experience • Minimum (1) years supervisory experience Required Knowledge, Skills, and/or Abilities • Ability to navigate and enter data into an electronic health record • Proficiency in use of Microsoft products such as Word, Outlook, Excel, and PowerPoint • Strong communication skills, both oral and written • Ability to analyze and resolve billing, collections and claims problems or issues • Ability to work in a fast-paced environment, working with several tasks simultaneously • Possess a clear understanding of the financial, operational, administrative, and regulatory aspects of the role and organization