Tampa YMCA jobs in Valrico, FL - 70 jobs

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention. The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity. Critical areas of expertise include: * Knowledge of computers and ability to learn software applications * Excellent verbal, interpersonal and problem-solving skills * Working well in team environment * Highly organized and able to multi-task ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: YMCA Engagement and Solutions Center Call Center * Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events. * Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff. * Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff. * Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor. * Ability to work towards common goals and objectives in a collaborative and team-centered environment. * When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations. * Perform all duties, tasks and projects as assigned by supervisor. * Assists with other projects as needed and participates in all staff meetings and/or related meetings. * Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor. POSITION REQUIREMENTS: Education/ Experience Required: * High school degree, or equivalent is required. Associate's degree preferred. * Excellent verbal, interpersonal and problem-solving skills * Bilingual in English and Spanish * Ability to work in a fast-paced and constantly-changing environment * Ability to multi-task * Ability to relate effectively to diverse groups of people from all social and economic segments of the community * Ability to handle conflict professionally and manage conflict resolution in a timely manner * Previous customer service, sales or related experience * Knowledge of computers * Must be able to work flexible hours including evenings, weekends, and holidays * Able to learn and understand YMCA membership operating system and call center software Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised

Under the direction of the Senior Program Director and Executive Director, must provide feed the horses and maintain clean and safe equestrian environment to ensure the comfort and pleasure of YMCA patrons and animals throughout the Equestrian Facility. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Operations * Feeds and care for animals on the schedule set by the Program director in accordance with the guidance of our veterinarian. * Ensures the safety and cleanliness of the equine facility, including but not limited to, removal of animal waste and clearing obstacles that maybe harmful to the animals or our members. * Communicate with the Property Director regarding potential hazards, concerns, and reports incidents that may need follow-up based on circumstances to the Senior Program Director or Executive. * Suggests and initiates actions to improve facility appearance and cleanliness. * Practice appropriate safety recommendations when handling and caring for the animals. * Job functions include feeding and caring for the animals, animal waste removal and waste/garbage removal. * Perform additional functions or assume additional responsibilities Education/ Experience Required: * Must be 16 years old. Required. * Must be able to lift 50 pounds. * Must be able to work in non-climate controlled areas, outside in direct and indirect sunlight for extended periods of time, in muggy, hot and humid conditions. * Must be able to work with a herd of horses and be comfortable haltering, leading, grooming, picking and taking animals. * Must be able to bend, reach, and crawl into various areas in order to properly in order to care for the animals and the facility. * Must be comfortable shoveling, and pushing wheel barrows filled with animal waste (manure). * Must be able to feed animals on their schedule. * Must be able to work as part of a team as well as independently, exercising sound judgment and decision-making. * Must be able to receive and follow directions. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in CPR/AED and First Aid. * Maintain other required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is often required to: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for an extended period of time, climb ladders, walk, shovel, plow, life and or/ move up to 50 pounds, having finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity. * The work is performed both indoors and out, and may require travel to various locations. * While performing the duties of this job the employee is exposed to weather conditions prevalent at the time. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate or high. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.

Under the direction of the Program Director, the Family Programming Attendant will nurture and develop children in the YMCA member Stay & Play, Youth Zone, and Parent's Night Out program. This position is responsible for providing safe and enjoyable childcare for members and their children by maintaining visual and auditory supervision at all times. Attendants are responsible for the safety and well-being of each child under their supervision and will provide engagement and direction to a large group of children varying in age and ability. In addition, attendants will exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Demonstrate enthusiasm and a passion for working with children of all ages and abilities * Communicate in a professional and positive manner to children, parents, guests, and other associates * Provide a safe and enjoyable environment for members and their children * Greet every parent and child as they arrive and depart from the area and ensures that parents/guardians follow the sign in/sign out procedures for drop off and pick up according to Y policies/procedures * Engage children by implementing curriculum, thematic discussions, arts and crafts activities, and best practices daily * Initiate and supervise age appropriate games and activities * Maintain a clean environment by disinfecting toys, wiping tables and chairs, wiping shelves, putting toys and equipment away properly, cleaning common areas, and wiping bathrooms and sinks down as necessary * Maintain a safe environment by directly supervising children throughout the program area - encouraging positive behaviors, knowing where each child is at all times and never leaving a child unattended, maintaining the sign in/sign out sheet, identifying potential hazards in the area, and adhering to Y policies and s * Follow standards and policies as explained in the Family Programming Staff Handbook, the Parent Manual, and the Tampa YMCA Employee Handbook * Enforce all rules and make effective decision making to assure the safety and security of program participants * Facilitate group games, activities, and arts and crafts during the Parent's Night Out program * Set up and clean up for the Parent's Night Out event * Perform general housekeeping tasks; maintains clean and safe are * Apply YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention, and emergency procedures including serving as a mandated reporter * Attend staff meetings and training programs, as required * Exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the association * Perform all other duties as assigned Education/ Experience Required: * Must be at least 15 years of age; 16 years of age preferred * High School Diploma or GED preferred * Preferred but not required: School, community, volunteer, or work experience requiring interaction with children Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, AED, and First Aid * Complete required Stay and Play trainings within first 30 days of employment * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) * Must successfully complete all Child Abuse Prevention trainings as required upon hire and before working in program area * Maintain and complete other required certifications as assigned. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.

This position will work with the Program Director to help with the set-up of the playing surface and ensuring that all equipment is available for all scheduled programming. This role will also welcome and greet all parents and program participants on game days and practice nights. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Works and communicates effectively with the kids, parents, coaches, and staff. * Effectively sets up fields/courts and has proper equipment available. * Routinely inspects equipment to ensure it is in good working condition before and after use. * Return equipment upon completion of class and reports repairs/maintenance needed and cleans area as needed. * Ensures safety protocols at all times, reporting accidents or incidents immediately. * Establishes and maintains a professional and positive image and rapport with members and students. * Performs additional functions or assume additional responsibilities as needed or as requested by the Program Director or supervisor. * Adheres to the Association operating policies and procedures by operating the programs within the guidelines set forth. * Follows YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff; responds to emergency situations in accordance to facility policies and certification requirements. * Attends and actively participates in all trainings, staff meetings/in-services as assigned. Safety and Risk Management * Adheres to all Federal, State, and local safety regulations. * Adheres to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests, and staff members. * Ensures that all Tampa Y standards, best practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Ensures implementation of and follows all training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintains a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintains proper records, including certifications, meetings and trainings. * Maintains an emphasis on safety in all areas of responsibility as they relate to members and staff. Education/Experience Required: * Must be at least 15 years of age or older. * Ensures the highest quality of service and level of professionalism. * Demonstrates objectivity in emotional situations; maintains patience, confidence and composure under pressure or adverse circumstances. * Demonstrates effective oral communication; conveys information in a clear, yet concise manner; actively listens to others. * Ability to develop positive, authentic relationships with groups and/or individuals from different backgrounds. * Represents the YMCA in a positive manner. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in community CPR/AED and First Aid. * Maintain position-specific required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised

This position will work with the Program Director to help with the set-up of the playing surface and ensuring that all equipment is available for all scheduled programming. This role will also welcome and greet all parents and program participants on game days and practice nights. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Works and communicates effectively with the kids, parents, coaches, and staff. * Effectively sets up fields/courts and has proper equipment available. * Routinely inspects equipment to ensure it is in good working condition before and after use. * Return equipment upon completion of class and reports repairs/maintenance needed and cleans area as needed. * Ensures safety protocols at all times, reporting accidents or incidents immediately. * Establishes and maintains a professional and positive image and rapport with members and students. * Performs additional functions or assume additional responsibilities as needed or as requested by the Program Director or supervisor. * Adheres to the Association operating policies and procedures by operating the programs within the guidelines set forth. * Follows YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff; responds to emergency situations in accordance to facility policies and certification requirements. * Attends and actively participates in all trainings, staff meetings/in-services as assigned. Safety and Risk Management * Adheres to all Federal, State, and local safety regulations. * Adheres to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests, and staff members. * Ensures that all Tampa Y standards, best practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Ensures implementation of and follows all training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintains a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintains proper records, including certifications, meetings and trainings. * Maintains an emphasis on safety in all areas of responsibility as they relate to members and staff. Education/Experience Required: * Must be at least 15 years of age or older. * Ensures the highest quality of service and level of professionalism. * Demonstrates objectivity in emotional situations; maintains patience, confidence and composure under pressure or adverse circumstances. * Demonstrates effective oral communication; conveys information in a clear, yet concise manner; actively listens to others. * Ability to develop positive, authentic relationships with groups and/or individuals from different backgrounds. * Represents the YMCA in a positive manner. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in community CPR/AED and First Aid. * Maintain position-specific required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised

Under the direction of the Program and/or Sports Director provides leadership to sports participants, coaches and parents in achieving a quality sports program for ages 3-15. Exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Adheres to and implements established rules of the game being officiated and communicates the rules effectively to players, coaches and parents for a specific sport (soccer, volleyball, football and/or basketball). * Work and communicate effectively with the kids, parents, coaches, and staff. * Effectively set up fields/courts and have proper equipment available. * Routinely inspects equipment to ensure it is in good working condition before and after use. * Return equipment upon completion of class and reports repairs/maintenance needed and cleans area as appropriate. * Report damages, equipment failures or potential safety concerns and returns equipment to proper place after use. * Complete all necessary paperwork and record keeping (i.e. skill sheets, attendance, and progress reports.) * Ensures safety protocols at all times, reporting accidents or incidents immediately. * Establish and maintain a professional image and rapport with members and students. * Perform rescues and emergency procedures in accordance with facility polices and certification requirements. * Perform additional functions or assume additional responsibilities as needed or as requested by the Program Director or supervisor. * Engage in positive public relations with participants, members and guest ensuring a positive experience. * Perform any other duties as assigned by the Program Director. * Adheres to the Association operating policies and procedures by operating the programs within the guidelines set forth. * Follow YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff; responds to emergency situations in accordance to facility policies and certification requirements. * Attend and actively participate in all trainings, staff meetings/in-services as assigned. * Perform all other duties as assigned. Safety and Risk Management * Adheres to all Federal, State, and local safety regulations. * Adheres to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests, and staff members. * Ensures that all Tampa Y standards, best practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Ensures implementation of and follows all training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintains a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintains proper records, including certifications, meetings and trainings. * Maintains an emphasis on safety in all areas of responsibility as they relate to members and staff. Education/Experience Required: * Must be at least 16 years of age or older. * Knowledge of sport rules and be able to control the flow of the game by using and teaching the rules. Experience working and communicating effectively with players, coaches and parents. * Ensure the highest quality of service and level of professionalism by establishing and maintaining a team attitude, order, discipline, and encourage good sportsmanship and constructive competition for players, coaches and parents. * Demonstrates objectivity in emotional situations; maintains patience, confidence and composure under pressure or adverse circumstances. * Demonstrates effective oral communication; conveys information in a clear, yet concise manner; actively listens to others. * Ability to develop positive, authentic relationships with groups and/or individuals from different backgrounds. * Represent the YMCA in a positive manner. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in community CPR/AED and First Aid. * Maintain position-specific required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised

Working in a team-oriented, high volume, fast-paced, member-centric environment, the Welcome Center Advisor, under the director of the Membership Director (or assigned supervisor), is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the Welcome Center Advisor I will greet all members and guests, and ensure proper check-in procedures are being followed, manage incoming calls from multiple phone lines, process program registrations, provide cause-driven tours to prospective members, and collaboratively work towards reaching team goals each month. The Welcome Center Advisor I collaborates with all team members and assists in enhancing the member experience to enhance membership acquisition activities, engagement, and retention. This position, as assigned, supports training activities, monitoring, and problem solving for new associates while maintaining a clean, safe and orderly work environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Welcome Center Operations: Assists leadership with the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to: * Greets all enthusiastically and with a smile as they enter the facility and adheres to sign-in/out procedures for guests/visitors. * When possible, recognizes members by their name at time of sign in. * Builds relationships with members; help members connect with one another and the YMCA. * Provides excellent service to members, guests, and program participants in the YMCA and on the phone. * Provides accurate information regarding center and association programs and services and follows up with member questions in a timely manner - collaborating with supervisor for issues / questions as necessary. * Assists other associates as necessary to support member services to include conflict resolution, resolving general transaction and/or program issues. Membership Sales: Supports membership sales including meeting/exceeding established goals to include, but not limited to: * Conducts new, returning, and prospect tours and assists in ensuring a seamless transition based on member-specific needs and interests. * Regularly communicates with prospective members, by phone and in writing, to encourage and provide member trials, tours, and/or to join. * Processes member/guest transactions to include, but not limited to: selling memberships, program registrations, membership cancellations, refunds, etc. * Proactively identifies and resolves member issues and concerns; informs supervisor of unusual situations or unresolved issues. * Promotes and adheres to all Tampa Y policies, safety protocols, and best practices. Membership Engagement and Retention: Facilitates member connection and commitment to YMCA programs and services and collaborates with Membership Director to ensure the member experience is consistent, integrated and aligned to YMCA goals for member experience and engagement to include, but not limited to: * Works with Membership Director and center leadership staff to implement member retention and outreach strategies to increase member satisfaction and retention rates. * Provides a visible presence in the center and actively interacts with prospects and members to ensure member and prospect needs are achieved. * Increases member engagement and program participation by introducing members to other members and using member profiles and interactions to tailor suggestions for new programs, services, or activities. * Collaborates with wellness and program operations teams to identify and tailor program/services to member needs and interests. * Proactively identifies and resolves member issues and concerns. General Operations: Supports all departments as necessary to ensure "best in class" services and programs to include, but not limited to: * Welcome phone calls from program participants and/or new members * Attends training, meetings, and workshops as assigned * Delivers Association training and monitors new associates as assigned * Encourages other associates and support their efforts in acquiring, retaining, and engaging members in programs and services * Suggests innovative processes, procedures, and programs that support members * Performs all duties as assigned by supervisor(s) Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. We are looking for applicants who exhibit the following qualities: * Consistency and Reliability * Cheerful and Positive Attitude * Values Teamwork * Loves serving and helping others Applicants must be able to: * Smile * Create and maintain eye contact * Speak enthusiastically * Make emotional connection with members / guests/ and program participants Preferred Candidates: * Have prior experience in customer service in fast paced high volume environment (one year). * Proficient in using email, Internet, and other PC-based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology. * Possess excellent interpersonal and problem solving skills with specific examples in problem solving and/or critical thinking to resolve an issue. * Experienced in target selling with track record of closing sales or suggestive selling skills (retail, services, restaurant). * Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures. * Must be able to work flexible hours including evenings, weekends, and holidays as needed. * High School Diploma and education in marketing, customer service or related customer service/sales fields. * Have reliable transportation. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in community CPR/AED and First Aid. * Must achieve OpenDoor training within 30 days of hire/starting this position. * Maintain position-specific required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised

The Membership Coordinator - Sales & Acquisition, under the direction of the Associate Executive Director, is responsible for driving new membership growth through proactive lead generation, targeted outreach, high-quality tours, and strong follow-up practices. This position plays a key role in achieving monthly membership goals and ensuring that prospective members experience a welcoming, genuine, and mission-driven introduction to the YMCA. Working in a fast-paced, relationship-centered environment, the Membership Coordinator actively manages prospect pipelines, executes outbound calling and digital outreach strategies, supports campaign initiatives, and collaborates with Welcome Center staff to ensure seamless onboarding for all new members. This role serves as a sales leader in the center and supports continuous improvement in membership operations, engagement, and retention. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Sales and Acquisition Supports and leads membership sales initiatives, meeting/exceeding monthly acquisition targets, including but not limited to: * Manages and organizes the center's lead pipeline including tours, inquiries, referrals, cancellations, and digital leads. * Conducts high-quality, needs-based tours aligned with YMCA mission, programs, and service offerings. * Achieves or exceeds established outbound call and follow-up volume goals for prospects, returning members, community leads, and digital inquiries. * Executes sales campaigns, outreach events, and grassroots marketing strategies in partnership with the Membership Director. * Maintains accurate and timely lead tracking, notes, and conversion reporting. * Dresses and conducts oneself according to YMCA branding expectations to represent the Y professionally during outreach and tours. * Provides clear, compelling communication to prospective members regarding membership options, pricing, financial assistance, and Y benefits. * Builds strong relationships that support closing sales and increasing conversion rates. New Member Onboarding & Experience Ensures that new members begin their YMCA journey with clarity, support, and strong connection: * Coordinates new member onboarding processes including follow-up calls, welcome emails, first-visit check-ins, and early engagement. * Introduces new members to staff, programs, and services to support long-term engagement. * Ensures a seamless transition from prospect to member by coordinating with Welcome Center staff for accurate account setup and processing. * Supports new member engagement strategies such as welcome weeks, tours, orientation appointments, and "first 30 days" check-ins. Lead Generation & Community Outreach Drives awareness and cultivates new leads through consistent outreach efforts: * Supports grassroots outreach including local business visits, employer engagement, community events, and partnerships. * Represents the YMCA at offsite events, fairs, and community gatherings to generate leads. * Works closely with the Marketing team and Membership Director to execute monthly campaigns. * Identifies and recommends new opportunities for community presence and prospect generation. Membership Operation and Team Support Supports the Associate Executive Director and Welcome Center team in daily membership operations: * Provides coaching, support, and guidance to Welcome Center staff regarding sales techniques and lead follow-up. * Assists with front desk operations as needed including greeting members, processing transactions, and addressing member needs. * Helps maintain a clean, organized, and member-ready Welcome Center environment. * Communicates feedback and trends to leadership to enhance processes and experiences. Leader-On-Duty: * Serves as Leader-On-Duty within the Leadership Team's monthly schedule. Must attend all required LOD Trainings. Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. Education/ Experience Required: * Bachelor's degree or equivalent required; early childhood education, Recreation Management or related field of study preferred. * Must meet the county and state licensing requirements, including DCF requirements. Florida Director * Credential, preferred. * Minimum of two (2) years of YMCA or membership-based experience preferred. * Experience working in a Y (or similar) 3,500+ unit membership base organization supervising or serving in a leadership role preferred. * Highly motivated with the ability to meet or exceed goals. * Demonstrated ability to multi-task and adapt to changing contexts and priorities. * Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making. * Strategic planning and tactical execution experience that resulted in the achievement of goals. * Excellent personal computer skills and experience with standard business software. * Must be able to work flexible hours including evenings, weekends, and holidays. * Ability to relate effectively to diverse groups of people from all social and economic segments of the community. * Tentative scheduled work week: Tuesday-Friday, 12p - 8p; Saturday 8a-3pm Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration. * Must achieve Open Door training with 60 days of hire/starting position * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised

Under the direction of the Aquatic Director, Pool Manager, and/or Senior Lifeguard, the Lifeguard is responsible for providing a safe, welcoming, clean, and member/participant focused environment for all members in and around the aquatic facilities. This includes responding to emergencies and administering CPR/AED, First Aid and Oxygen effectively according to certifications. Lifeguards must be alert and identifiable at all times and keep a professional appearance. The lifeguard must work at peak efficiency in all aspects of the aquatic department as assigned and exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the Association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Practice preventative lifeguarding by following and enforcing pool rules and policies promptly, and completes a routine check of pool and deck area regularly throughout their shift * Check, clean, and store required safety equipment and report any concerns to the Aquatic Director or designee immediately * Responsible for securing the pool area at all times, including but not limited to: locking/unlocking doors and gates to control access to the aquatic areas * Maintain cleanliness around aquatic facility and surrounding areas * Monitor chemical balance of pool and records on appropriate forms. Report any concerns to the Aquatic Director or designee immediately * Provide undistracted supervision of the pool while on duty. Demonstrate vigilant scanning, 180 degrees, every 10 seconds checking the bottom, middle and top of their zone including a downward sweep * Follow Association policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff * Understand and perform rescues and emergency procedures, document accidents on the proper forms and communicate to the Aquatic Director or designee as outlined in the EAP in a timely manner in accordance with aquatic, facility, certification policies and requirements * Maintain accurate record of hours worked and be responsible for finding substitutes for absences * Engage in positive public relations with participants, members and guest ensuring a positive experience * Adhere to the Association operating policies and procedures by operating the programs within the guidelines set forth as well as swim test procedures * May be asked to assist a certified swim lesson instructor with class instruction as directed by the Aquatics Director or designee * Attend and actively participate in all trainings, staff meetings/in-services and guard drills as assigned * Perform all other duties as assigned Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. Education/Experience Required: * Must be at least 15 years of age * If 15 years old you must work with 18+ year old lifeguard unless there is an Aquatic Director and/or Full-Time Pool Manager on site during entire shift * Proficient in the water as determined by passing a swim test * Ability to develop positive, authentic relationships with groups and/or individuals from different backgrounds * Represent the YMCA in a positive manner Certifications/Trainings Required: * Must possess and maintain current American Red Cross Lifeguard certification including Oxygen. (If holding YMCA Lifeguard certification, must crossover to ARC within 60 days of employment) * Must possess and maintain current CPR/AED (in compliance with Lifeguard certification), First Aid, and Oxygen * May be asked to acquire additional certifications as required by the Aquatics Director or designee WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee frequently is required to remain alert, with no lapses in consciousness * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions * Ability to communicate verbally, including projecting the voice across distances (in normal and loud situations), and communicate swiftly and effectively with lifeguards, staff, emergency personnel and members * Ability to observe all areas of the aquatic environment, including in the water and anywhere around the zone of responsibility, and hear noises and recognize victims in distress * Remain in or around designated aquatic areas at all times * While performing the duties of this job, the employee is regularly required to move to various locations, sit and/or stand for extended periods, including in and around elevated chair * Ability to direct and control the activities of others, to work under specific instructions, work alone and under stressful conditions * Ability to crouch and bend at the waist and knees * Ability to physically and mentally perform all needed rescues, removals (in and out of the water) and survival skills, including administering CPR/AED, First Aid and Oxygen effectively * Must have flexibility and the ability to adapt to changing circumstances * Ability to lift and move a minimum of 50 pounds * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed

Under the direction of the Site Supervisor, the Afterschool Counselor provides safety, well-being and development of participants in the after school program and is instrumental in closing the Achievement Gap and cultivating an environment in which youth have a sense of belonging. This position interacts and serves as a mentor for youth, helping to nurture their self-esteem, confidence and to reflect the Tampa Y core values when interacting with youth. The Afterschool Counselor exhibits behaviors and attitudes that are consistent with the Tampa YMCA mission and policies of the Association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Program Quality and Growth * Maintains complete responsibility for a program group of 20-25 students at all * Maintains face counts and headcounts with staff ratio at all times * Greets children and maintains a high level of professional courtesy with parents, facility personnel, staff and clients at all times. * Creates a positive atmosphere, which boosts self-esteem and general self-concept for all * Ensures quality of supplies, equipment and materials are well maintained. Implements curriculum that is developmentally and culturally Operations/Leadership * Adheres to, ensures enforcement of program rules, and communicates them positively and effectively to program participants. * Supervises and implements activities for a group of children in accordance to both age and developmentally appropriate practices. * Assists with the set up and cleanup of program * Accurately completes and turns in all reports by due dates, if * Ensures the use of the electronic time and attendance software system. All time change requests must be completed and submitted by assigned due date. * Reports to work on time, as scheduled and must be in approved YMCA uniform. * Immediately notify your Program Director if you are going to be late or absent. Last minute notification of absence may result in disciplinary action. * Models, reinforces and abides by the Tampa YMCA core values of Caring, Honesty, Respect, Responsibility and the Tampa YMCA Code of Conduct. * Reports and documents behavior issues immediately to the Site Supervisor * Maintains positive relationships with parents and other staff. Models relationship-building skills in all interactions. * Assists with the Annual Giving * Suggests ideas and actions to improve the * Attends all staff meetings and training * Must have reliable transportation and willing to travel, if * Performs all other duties as Safety and Risk Management: * Ensures all emergency procedures are * Ensures proper attendance procedures are met (sign in/sign out log daily). Reports discrepancies to the Site Supervisor immediately. * Ensures that the proper staff to child ratios are maintained at all times and reports discrepancies to the Site Supervisor as needed. * Provides daily inspections of areas used by the program to ensure both cleanliness and * Reports any questionable signs of abuse and documents the incident with the Site Supervisor * Reports incidents and accidents immediately to the Site * Performs first aid as needed and ensures injury incident forms are completed in a timely Reports injuries immediately to Site Supervisor. * Identifies and directly reports instances of unusual, disruptive, unsafe or threating behavior, inappropriate language or conduct, or other disciplinary issues. * Adheres to the Child Abuse & Neglect Reporting requirements, which mandate by law all childcare personnel to report suspicions of child abuse, neglect, or The Tampa YMCA requires employees to follow the internal reporting procedures with the assistance of the Program Director and Director of Quality and Risk Management. * Conducts thirty-minute face counts to ensure that the proper staff to child ratios are maintained at all times and reports discrepancies to the Site Supervisor immediately. * Ensures all emergency medication for participants are maintained and accessible at all times during programming. Additional medication training may be required, including the implementation of administering medicine such as epi-pens, inhalers, shots, injections for diabetes, etc. Education/Experience: * 18 years or older, preferred. * High School Diploma or GED, preferred. * Must have a minimum of one-year experience in school, community, volunteer or work experience in a role requiring interaction with youth. * Must be able to work cooperatively with children, parents and peers; demonstrate character, integrity, adaptability and patience in communicating with others. Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, AED and First Aid * Must obtain within 10 days of employment 8 Early Learning Modules or equivalent * Maintain other required certifications as stated in the training * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.

Under the direction of the Associate Executive Director, the Program Director provides leadership and operational oversight for Stay & Play, Family Programming (including but not limited to martial arts, dance, visual arts, STEM, and recreation programs), and all Center-based Special Events. The Program Director is responsible for creating developmentally appropriate, mission-driven programs that support youth development, family engagement, and member retention. This position ensures high-quality program delivery, strong staff leadership, safety compliance, and consistent communication with members and families. The Program Director plays a key role in supporting membership growth through engaging, member-centered programming and special events that elevate the YMCA experience. Critical areas of expertise include: youth programming best practices, curriculum design, family engagement, team leadership, strong customer service, multi-program management, budget oversight, event planning, and driving program participation growth. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Program Quality and Growth * Stay and Play> * Provides daily leadership and direct oversight of all Stay & Play operations, ensuring a safe, structured, and welcoming environment for children ages 6 weeks to 12 years. * Ensures high-quality supervision practices, appropriate activity planning, and age-appropriate engagement. * Maintains all safety and cleanliness standards in accordance with YMCA policies and local regulations. * Trains and supervises Stay & Play staff in child development, behavior management, safety procedures, and member engagement. * Ensures ratios, sign-in/out procedures, and safety protocols are consistently followed. * Evaluates program quality through observation, parent feedback, and NPS measures; creates action plans for improvement. * Builds strong relationships with parents, providing consistent communication and exceptional service. * Youth and Family Programming > * Provides leadership, development, and supervision for all family-focused enrichment and skills-based programs. * Designs program curriculum, schedules, class structures, and instructor guidelines across all enrichment areas. * Recruits, trains, evaluates, and supports instructors, coaches, and volunteers to ensure excellence in program delivery. * Ensures programs are mission-aligned, developmentally appropriate, and designed to support youth confidence, creativity, and skill-building. * Monitors class quality, participant engagement, and instructor performance through regular observation and feedback. * Collaborates with Membership and Marketing teams to drive enrollment and retention across all program cycles. * Develops new program offerings based on family needs, community trends, and strategic goals. * Ensures safe environments and proper equipment for all enrichment classes and family programs. * Plans for and implements regular value-added membership programs and services that add value to the membership and elevate membership experience. * Special Events > * Serves as the primary planner and coordinator for all center-led special events, including Family Fun Nights, holiday celebrations, member appreciation events, open houses, and community engagement activities. * Manages event logistics including themes, schedules, supplies, volunteer coordination, staffing plans, safety procedures, and execution. * Develops annual event calendar aligned with center and association priorities to drive engagement and membership growth. * Partners with Membership, Wellness, Aquatics, and Sports departments for cross-center event collaboration. * Ensures events are welcoming, inclusive, mission-centered, and reflective of YMCA values. * Oversees event budgeting, sponsorship opportunities, and cost control. * Collects and analyzes attendance, satisfaction, and feedback to continuously improve future events. Program Operations/Team Leadership * Administrative> * Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs. * Develops and implements association survey and measurement strategies and action plans through NPS surveys. * Leads strategy implementation to achieve strategic plan targets for programming. * Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals. * Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives. * Team Leadership> * Provides direct supervision and leadership to direct reports while hiring, developing, motivating and retaining a committed team passionate about the YMCA's mission, safety and service to members. * Advocates for association-wide practices and is a source for innovative ways to grow the program member experience, base, and practices. * Leader-On-Duty: * Serves as Leader-On-Duty within the Leadership Team's monthly schedule. * Supports other YMCA program areas: * Assists in maintaining a collaborative environment by supporting the operations of other programs, as needed. * Membership Engagement and Retention: * Evaluates members connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated, and aligned to YMCA goals. * Assists with monthly marketing and communication for programming. Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Supervises meals, snacks, restroom, and transition periods to promote a safe, orderly environment and encourage healthy habits. * Conduct health checks on children for potential health concerns such as head lice, ringworm, or other communicable conditions, and reports immediately to the Program Director. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants and their families. * Ensure high-risk areas (e.g., restrooms, locker rooms, closets) are monitored and secured when not in use. * Maintain appropriate staff-to-child ratios and provides active, engaged supervision at all times. * Follow established sign-in/sign-out procedures to ensure children are released only to authorized adults. * Responds appropriately to behavioral and medical incidents, documenting and reporting as required. * Adhere to risk management training requirements including child abuse prevention * Support a safe, positive, and inclusive environment where children feel secure and respected * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. Education/ Experience Required: * BA/BS in Youth Development, Recreation, Health Sciences, Physical Education or related field or equivalent experience preferred. * Minimum of one to three years of experience in child care, sports, aquatics, or similar youth related programs with supervisory and payroll management experience required. * Experience serving on leadership team of a Y (or similar) membership organization serving over 2,000 membership households preferred. * Proven results in increasing program quality and growth through exceptional planning and organizational skills. * Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants. * Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals. * Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results. * Demonstrated ability to multi-task and adapt to changing contexts and priorities. * Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making. * Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures. * Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised ACCOUNTABILITY: Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties. Accountable for attaining and exceeding all State licensing standards as well as Association Operating Guidelines.

Under the direction of the Early Head Start (EHS) Program Director the Family Services and Community Engagement Specialist is responsible to apply professional expertise and over-sight in the ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) Department, ensuring that the agency complies with all regulations per applicable Performance Standards. Analyze, plan, implement and provide training on enrollment systems for the department. Maintain on-going contact with families and work with all other components of Head Start such as (health, nutrition, mental health, special services, parent engagement and resource/referral) to integrate services into the family setting. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Managing Eligibility, Recruitment, Selection, Enrollment, and Attendance. * Provide input and solutions to develop and or revise the agency's ERSEA systems, policy and procedures. * Process Head Start applications and screen for qualifications under Head Start program guidelines. * Conduct orientations for all families that will be entering the EHS program. * Ensure sites maintain funded enrollment level and waiting list, as well as fill vacancies as needed. * Monitor attendance of children in assigned classes and follow up on absences as necessary. * Analyze causes of absenteeism when average daily attendance falls below 85%. * Analyzing community assessment information and facilitate planning efforts to determine design options, recruitment efforts and enrollment guidelines for Head Start. * Maintain and monitor comprehensive and eligibility files on an ongoing basis. * Maintain, monitor and submit required reports by established deadlines. * Complete a Family Needs Assessment as well as Family Partnership Agreements with assigned families and make appropriate referrals to community resources. Maintain regular contact with families to keep abreast of needs and interest using various forms of communication including home visits if needed. * Provide information to parents for health screenings and follow up appointments as indicated for Head Start children and ensure required follow up is completed. Maintain health records for assigned children. * Provide quality health and social services to Head Start children and families, according to Head Start guidelines * Provide support needed to encourage and assist families in their own efforts to improve the condition and quality of their family life. * Conduct transition meetings with families that have children age 30 months, to provide a smooth transition process from Early Head Start to Head Start. * Monitor and update our Head Start Management System (ChildPlus) on a weekly and monthly basis. * Conduct recruitment activities which include agency and community outreach/events, and distribution of materials as assigned. * Participate in staff and parent meetings. Attend other meetings and workshops as assigned. * Recruit parents for parent committee as well as policy committee * With support from operations, program director and administration director, plans and leads policy committee meetings in which long and short-term goals for improvement are established. * Maintain, monitor and submit required reports by established deadlines; reviews and analyzes monthly reports including attendance. Reports to operations and program director any data discrepancies or concerns. * Create and submit weekly and monthly enrollment reports for Grantee Family and Community Engagement Manager * Assisting Administration Director in the planning and coordination of special events (health and program events, e.g. dental bus, lead, winter wonderland etc.), ensuring all logistics are in place and timelines are met. * Assist Administration Director when needed inputting Health Documents into the Head Start Management System (ChildPlus). * Create and conduct monthly parent meetings. * Perform other duties as assigned. Education/ Experience Required: * Bachelor's Degree in social work, human services, family services, counseling or a related field, or attain within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field. * Minimum 1 year Early Head Start (EHS)/Head Start (HS) experience preferred. * Ability to establish effective working relationships with co-workers, supervisor and families. * Possess Strong verbal and written communication effective organizational skills including time management and prioritization skills. * Strong working knowledge of Microsoft Office. * Bilingual English/Spanish preferred. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. ACCOUNTABILITY: Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties. Accountable for attaining and exceeding all State licensing standards as well as Association Operating Guidelines.

Under the direction of the Program Director, the Assistant Golf Coach will implement/assist with the provided curriculum to The First Tee of Tampa Bay participants in all programs offered. The Assistant Golf Coach will assist the lead golf instructor on site during programming including Group Lessons, Short Course Club, Advanced Team, and the P.E. Player program if needed. The Assistant Golf Coach will help the lead instructor implement the 9 core values and life lessons of The First Tee. The Assistant Golf Coach will work with the Program Director and Golf & Life Skills Program Lead to provide year-long programming within The First Tee of Tampa Bay. This position will primarily support Saturday programming. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Engages with program participants, parents, and staff in a positive and professional manner delivering the highest levels of quality and service. * Assists the Golf Coach in the delivery of assigned programs as scheduled by the Program Director or Supervisor. * Supports and participates in developing a positive and professional team culture that emphasizes good sportsmanship * Assists the Golf Coach in the set up of program related activities and skills stations. * Assists in the delivery programming adherent to Association policies and procedures. * Conducts oneself in a manner consistent to First Tee and Association expectations around professionalism, including language and attitude. * Follows YMCA policies and procedures regarding the safety, health and welfare of participants; reports emergency situations to a direct supervisor or other Program leader, in accordance to facility policies and certification requirements. * Attends and actively participates in all trainings and staff meetings as assigned. Program Quality and Growth * Assists in the Implementation of program curriculum and coordinated activities and logistics, ensuring a quality program is offered to students, delivering all The First Tee of Tampa Bay curriculum. Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. Team Leadership * Fosters an atmosphere of teamwork. * Strives to meet or exceed goals and deliver a high-value experience for participants. * Personal Growth - Pursues self-development that enhances job performance. * Has the functional and technical knowledge golf knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in assisting in golf programming. POSITION REQUIREMENTS: Education/ Experience Required: * Prior experience teaching youth, ideally with a First Tee program, is preferred. Experience managing large groups of children is preferred. * Time Management and Prioritization skills. Certifications/Trainings Required: * Obtain within 30 days of employment and then maintain current CPR, AED, and First Aid certifications. * This position requires a valid driver license and will require frequent local travel throughout Hillsborough County. * Maintain other required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised

Under the direct supervision of the Community School Operations Director, the Extended Learning Senior Program Director will provide direct leadership and oversight to programs including afterschool and camp, partner programs, and general Y programs within the Community School while consistently anticipating and exceeding expectations. The senior program director will be responsible for delivering youth development services as outlined by the Community School Director to include organization-wide standards and consistencies throughout all programs. The Senior Program Director will provide supervision to multiple department staff teams driving superior program quality, meeting program enrollments, and enhancing participant experience specifically in the area of achievement, relationships and belonging. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth. This position is a senior member of the Sulphur Springs YMCA senior leadership program team. The Senior Program Director requires strong skills in hiring, staffing, scheduling, quality execution, budget management, relationship management and programming at the director and above level. They are excellent coaches, responsible leaders who are able to interface with all levels of an organization. Day to day operations include relationship management with school staff and community partners, coaching associates toward successful programming and collaborating on decisions for new program development. The Senior Program Director is responsible updating budget, documenting and forecasting whenever required and occasional invoicing and partnering with external vendors as needed. The Senior Program Director creates an environment where Program directors and associates are able to optimize all associate talent on his/her team, conduct mock audits and skills practice sessions, share best practices with other regional Senior Program Directors and handle any family or associate escalations that may occur. Direct reports will include YMCA Program Director K-3rd grade, Program Coordinator 4th-8th grade, the Academic and Behavior Coordinator and Y Reads Coordinator. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Program Quality and Growth * Coordinate the development and implementation of the After School, Camp and Partner programs. * Coordinate academic, cultural and recreational programming. * Maintain sign-in logs and participant files with all required paperwork. * Oversee facility management including custodial, safety, classroom, security and transportation. * Submit all required documents on a timely basis including attendance, grant metrics, snack counts, etc. * Establish and maintain partnership/communication with community based organizations, school staff and other collaborators. * Coordinate evaluation process, including surveys of students, parents and staff. * Facilitate regular after school meetings and professional development (in coordination with the YMCA Program Director). * Assist with general clerical office tasks as needed. * Maintain files and records as required; maintain program statistics and prepare reports. * Recruit and coordinate volunteers to assist in out of school time programming. * Participate in program assessment and quality improvement process. Team Leadership * Partners key program leaders to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise. * Provides direct supervision to all direct reports and ensures their professional development and success. * Conducts 1-1s at least every other week with each Program Director; documents agenda and feedback, collaborates on performance and site improvement plans, strategic hiring. * Supervises and leads program teams to create and maintain meaningful and impactful relationships with the families, school administration and staff, and community leaders and members. * Manages staff schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times. * Ensures compliance with all federal, state, county and schoolboard laws and regulations related to payroll, licensing, child labor laws, etc. * Partners with Human Resources regarding performance management and by effectively communicating interdepartmental changes, training requirements and ensuring adherence to Y program best practices. * Completes all job related, supervisory and other trainings as required. Fiscal Management * Manages the program budget to/within revenue and expense targets. * Effectively manage budgets and payroll. * Prepares and updates program revenue and expense forecasts to budget as needed. * Ensures reporting is updated and provided to grant manager in a timely manner to ensure accuracy of all spending in the programs. Safety and Risk Management * Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention. * Ensures all program staff are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Accountable for ensuring audit compliance and high level of quality programming and safety. * Maintain proper records, including staff member certifications, staff member meetings, and trainings. * Schedules staff members and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed. * Monitors programming to adhere to all state, local and YMCA health & safety regulations. Assists in all other areas as assigned. Education/ Experience Required: * BA/BS in youth related field (Early Childhood Education, Elementary Education), business/operational management or related field or equivalent experience preferred. * Florida Director's Credential preferred. Completion required within 60-days of hire. * Minimum of five years of experience in camp, afterschool, or similar youth related programs with at least two years of supervisory and payroll management experience required. Prior sports management experience also preferred. * Proven results in increasing program quality and growth. * Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants. * Exceptional relationship management experience and capacity to develop effective working relationships with people from a variety of different ethnic, socioeconomic, educational, religious, sexual and generational backgrounds. * Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results. * Demonstrated ability to multi-task and adapt to changing contexts and priorities. * Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making. * Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures. * Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology. * Must be able to work flexible hours including evenings, weekends, and holidays as needed. Certifications/Trainings Required * Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) PHYSICAL DEMANDS: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised

Under the direction of the Program Director, the Family Programming Lead Attendant will nurture and develop children in the YMCA member Stay & Play, Youth Zone, and Parent's Night Out program. This position is responsible for oversight of the Stay & Play program area during scheduled shifts, ensuring that the program adheres to all Y standards, policies, and procedures. Provide safe and enjoyable childcare for members and their children. Maintain visual and auditory supervision at all times. Be responsible for the safety and well-being of each child under their supervision and provide engagement and direction to a large group of children varying in age and ability. Exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Serves as a leader for Family Programming Attendants by exhibiting exceptional member services to all * Responsible for maintaining proper staff to child ratios * Communicate in a professional and positive manner to children, parents, guests, and other associates * Provide a safe and enjoyable environment for members and their children * Greet every parent and child as they arrive and depart from the area and ensures that parents/guardians follow the sign in/sign out procedures for drop off and pick up according to Y policies/procedures * Engage children by implementing, curriculum, thematic discussions, arts and crafts activities, and best practices daily * Initiate and supervise age appropriate curriculum, games and activities * Maintain a clean environment by disinfecting toys, wiping tables and chairs, wiping shelves, putting toys and equipment away properly, cleaning common areas, and wiping bathrooms and sinks down as necessary * Maintain a safe environment by directly supervising children throughout the program areas - encouraging positive behaviors, knowing where each child is at all times and never leaving a child unattended, maintaining the sign in/sign out process, identifying potential hazards in the area, and adhering to Y policies and standards * Follow standards and policies as explained in the Family Programming Staff Handbook, the Parent Manual, and the Tampa YMCA Employee Handbook * Collaborate with Program Director to ensure readiness for facility and quality audit processes * Enforce all rules and make effective decisions to ensure the safety and security of program participants * Ensure associates understand and consistently display engagement standards for the Stay & Play program area; and implement curriculum, thematic learning centers, arts and crafts activities, and best practices daily * Ensure associates meet Y standards for maintaining a clean and safe environment in the Stay & Play, Youth Zone, and Parent's Night Out program areas by following Y policies and procedures as stated in the Family Programming Staff Handbook, the Parent Manual, and the Tampa YMCA Employee Handbook. * During Parent's Night Out program, greet every parent and child as they arrive and depart from the area and ensures that parents/guardians follow the sign in/sign out procedures for drop off and pick up according to Y policies/procedures * Facilitate group games, activities, and arts and crafts during the Parent's Night Out program * Perform general housekeeping tasks; maintains clean and safe area * Apply YMCA policies and procedures, including those related to medical and behavior management situations, child abuse prevention, and emergency procedures * Attend staff meetings and training programs, as required * Exhibit behaviors and attitudes consistent with the YMCA Mission and policies of the association * Adhere to the Child Abuse & Neglect Reporting requirements, which mandate by law all childcare personnel to report suspicions of child abuse, neglect, or abandonment. The YMCA requires employees to follow the internal reporting procedures with the assistance of the Program Director and Quality and Risk Management Director. * Perform other duties as assigned Education/ Experience Required: * Must have a minimum of one experience in school, community, volunteer or work experience in a role requiring interaction with youth * Must demonstrate skills to effectively communicate with associates, supervisors, members, and participants in a positive forward facing manor * Must be at least 21 years of age * High School Diploma or GED preferred, but not necessary Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, and AED * Must complete required Family Programming trainings within first 30 days of employment * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) * Must successfully complete all Child Abuse Prevention Training as required upon hire and before working in program area * Maintain and complete other required certifications as assigned

Under the direction of the Aquatic Director, Pool Manager, and/or Senior Lifeguard, the Lifeguard is responsible for providing a safe, welcoming, clean, and member/participant focused environment for all members in and around the aquatic facilities. This includes responding to emergencies and administering CPR/AED, First Aid and Oxygen effectively according to certifications. Lifeguards must be alert and identifiable at all times and keep a professional appearance. The lifeguard must work at peak efficiency in all aspects of the aquatic department as assigned and exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the Association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Practice preventative lifeguarding by following and enforcing pool rules and policies promptly, and completes a routine check of pool and deck area regularly throughout their shift * Check, clean, and store required safety equipment and report any concerns to the Aquatic Director or designee immediately * Responsible for securing the pool area at all times, including but not limited to: locking/unlocking doors and gates to control access to the aquatic areas * Maintain cleanliness around aquatic facility and surrounding areas * Monitor chemical balance of pool and records on appropriate forms. Report any concerns to the Aquatic Director or designee immediately * Provide undistracted supervision of the pool while on duty. Demonstrate vigilant scanning, 180 degrees, every 10 seconds checking the bottom, middle and top of their zone including a downward sweep * Follow Association policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff * Understand and perform rescues and emergency procedures, document accidents on the proper forms and communicate to the Aquatic Director or designee as outlined in the EAP in a timely manner in accordance with aquatic, facility, certification policies and requirements * Maintain accurate record of hours worked and be responsible for finding substitutes for absences * Engage in positive public relations with participants, members and guest ensuring a positive experience * Adhere to the Association operating policies and procedures by operating the programs within the guidelines set forth as well as swim test procedures * May be asked to assist a certified swim lesson instructor with class instruction as directed by the Aquatics Director or designee * Attend and actively participate in all trainings, staff meetings/in-services and guard drills as assigned * Perform all other duties as assigned Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. Education/Experience Required: * Must be at least 15 years of age * If 15 years old you must work with 18+ year old lifeguard unless there is an Aquatic Director and/or Full-Time Pool Manager on site during entire shift * Proficient in the water as determined by passing a swim test * Ability to develop positive, authentic relationships with groups and/or individuals from different backgrounds * Represent the YMCA in a positive manner Certifications/Trainings Required: * Must possess and maintain current American Red Cross Lifeguard certification including Oxygen. (If holding YMCA Lifeguard certification, must crossover to ARC within 60 days of employment) * Must possess and maintain current CPR/AED (in compliance with Lifeguard certification), First Aid, and Oxygen * May be asked to acquire additional certifications as required by the Aquatics Director or designee WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee frequently is required to remain alert, with no lapses in consciousness * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions * Ability to communicate verbally, including projecting the voice across distances (in normal and loud situations), and communicate swiftly and effectively with lifeguards, staff, emergency personnel and members * Ability to observe all areas of the aquatic environment, including in the water and anywhere around the zone of responsibility, and hear noises and recognize victims in distress * Remain in or around designated aquatic areas at all times * While performing the duties of this job, the employee is regularly required to move to various locations, sit and/or stand for extended periods, including in and around elevated chair * Ability to direct and control the activities of others, to work under specific instructions, work alone and under stressful conditions * Ability to crouch and bend at the waist and knees * Ability to physically and mentally perform all needed rescues, removals (in and out of the water) and survival skills, including administering CPR/AED, First Aid and Oxygen effectively * Must have flexibility and the ability to adapt to changing circumstances * Ability to lift and move a minimum of 50 pounds * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed

Under the direction of the Program and/or Sports Director provides leadership to sports participants, coaches and parents in achieving a quality sports program for ages 3-15. Exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Adheres to and implements established rules of the game being officiated and communicates the rules effectively to players, coaches and parents for a specific sport (soccer, volleyball, football and/or basketball). * Work and communicate effectively with the kids, parents, coaches, and staff. * Effectively set up fields/courts and have proper equipment available. * Routinely inspects equipment to ensure it is in good working condition before and after use. * Return equipment upon completion of class and reports repairs/maintenance needed and cleans area as appropriate. * Report damages, equipment failures or potential safety concerns and returns equipment to proper place after use. * Complete all necessary paperwork and record keeping (i.e. skill sheets, attendance, and progress reports.) * Ensures safety protocols at all times, reporting accidents or incidents immediately. * Establish and maintain a professional image and rapport with members and students. * Perform rescues and emergency procedures in accordance with facility polices and certification requirements. * Perform additional functions or assume additional responsibilities as needed or as requested by the Program Director or supervisor. * Engage in positive public relations with participants, members and guest ensuring a positive experience. * Perform any other duties as assigned by the Program Director. * Adheres to the Association operating policies and procedures by operating the programs within the guidelines set forth. * Follow YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff; responds to emergency situations in accordance to facility policies and certification requirements. * Attend and actively participate in all trainings, staff meetings/in-services as assigned. * Perform all other duties as assigned. Safety and Risk Management * Adheres to all Federal, State, and local safety regulations. * Adheres to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests, and staff members. * Ensures that all Tampa Y standards, best practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Ensures implementation of and follows all training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintains a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintains proper records, including certifications, meetings and trainings. * Maintains an emphasis on safety in all areas of responsibility as they relate to members and staff. Education/Experience Required: * Must be at least 16 years of age or older. * Knowledge of sport rules and be able to control the flow of the game by using and teaching the rules. Experience working and communicating effectively with players, coaches and parents. * Ensure the highest quality of service and level of professionalism by establishing and maintaining a team attitude, order, discipline, and encourage good sportsmanship and constructive competition for players, coaches and parents. * Demonstrates objectivity in emotional situations; maintains patience, confidence and composure under pressure or adverse circumstances. * Demonstrates effective oral communication; conveys information in a clear, yet concise manner; actively listens to others. * Ability to develop positive, authentic relationships with groups and/or individuals from different backgrounds. * Represent the YMCA in a positive manner. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in community CPR/AED and First Aid. * Maintain position-specific required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised

Under the direction of the Program Director, the Family Programming Attendant will nurture and develop children in the YMCA member Stay & Play, Youth Zone, and Parent's Night Out program. This position is responsible for providing safe and enjoyable childcare for members and their children by maintaining visual and auditory supervision at all times. Attendants are responsible for the safety and well-being of each child under their supervision and will provide engagement and direction to a large group of children varying in age and ability. In addition, attendants will exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Demonstrate enthusiasm and a passion for working with children of all ages and abilities * Communicate in a professional and positive manner to children, parents, guests, and other associates * Provide a safe and enjoyable environment for members and their children * Greet every parent and child as they arrive and depart from the area and ensures that parents/guardians follow the sign in/sign out procedures for drop off and pick up according to Y policies/procedures * Engage children by implementing curriculum, thematic discussions, arts and crafts activities, and best practices daily * Initiate and supervise age appropriate games and activities * Maintain a clean environment by disinfecting toys, wiping tables and chairs, wiping shelves, putting toys and equipment away properly, cleaning common areas, and wiping bathrooms and sinks down as necessary * Maintain a safe environment by directly supervising children throughout the program area - encouraging positive behaviors, knowing where each child is at all times and never leaving a child unattended, maintaining the sign in/sign out sheet, identifying potential hazards in the area, and adhering to Y policies and s * Follow standards and policies as explained in the Family Programming Staff Handbook, the Parent Manual, and the Tampa YMCA Employee Handbook * Enforce all rules and make effective decision making to assure the safety and security of program participants * Facilitate group games, activities, and arts and crafts during the Parent's Night Out program * Set up and clean up for the Parent's Night Out event * Perform general housekeeping tasks; maintains clean and safe are * Apply YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention, and emergency procedures including serving as a mandated reporter * Attend staff meetings and training programs, as required * Exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the association * Perform all other duties as assigned Education/ Experience Required: * Must be at least 15 years of age; 16 years of age preferred * High School Diploma or GED preferred * Preferred but not required: School, community, volunteer, or work experience requiring interaction with children Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, AED, and First Aid * Complete required Stay and Play trainings within first 30 days of employment * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) * Must successfully complete all Child Abuse Prevention trainings as required upon hire and before working in program area * Maintain and complete other required certifications as assigned. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.

Under the direction of the Associate Program Director - Afterschool and Camp, the Afterschool Tutor provides for the safety, well-being and development of participants in the Sulphur Springs YMCA Out of School Time Program. The tutor interacts and serves as a mentor for students, helping to nurture the self-esteem, confidence and core values of each and every participant, as well as, exhibits behaviors and attitudes that are consistent with the YMCA mission and policies of the Association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Designs and implements innovative, quality educational lessons and activities, that are aligned with the school's curriculum. * Creates a classroom environment that promotes working, learning and creating. * Supervises a group of children and assumes responsibility for behavior problems, discipline and control of the classroom, and communication with parents. * Contributes to the morale of the staff and children and shares creativity and enthusiasm with in the program. * Provides in-class support to other staff and acts as part of the YMCA staff team. * Attends and participates in all mandatory staff meetings and training sessions arranged by the Associate Program Director - Afterschool and Camp. * Be familiar with all emergency procedures and phone numbers. * Preforms other duties as assigned. Safety and Risk Management * Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention. * Ensures all program staff are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintains proper records, including staff member certifications, staff member meetings, and trainings. * Ensures staff members and volunteers are scheduled in accordance to safety and program needs and ensures all safety and program ratios are followed. * Monitors programming to adhere to all state, local and YMCA health & safety regulations. * Assists in all areas, project teams, job tasks as assigned. * Attends all conferences, trainings, meetings, and presentations as assigned. Education/ Experience Required: * Teacher Certification or a degree in education is preferred. One or more years working or volunteering with children between the ages of 5 and 13 within learning environments such as a classroom or a tutor. Must be able to work cooperatively with children, parents and peers; demonstrate character, integrity, adaptability, and patience in communicating with others. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in CPR, AED and First Aid. * Maintain other required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.