Patient Access Representative jobs at Tanner Health System - 44 jobs

$1,000 Sign On Bonus To perform daily cleaning and supplying of patient rooms, nursing stations, lounges, lavatories, bathrooms, offices, and any other areas assigned by the standard procedures of Environmental Services. Assists patients, family members, and guests in the facility any way within our means to assure customer satisfaction. Work as a team with our department and other departments to complete assignments and assist as necessary. May be asked to establish procedures under general supervision. Education Ability to read and write Qualifications * Must be able to read and write to be able to follow directives; grammar school or above. * Must, after brief training, be able to demonstrate correct use of chemicals, supplies, and tools assigned. * One week to three months on-the-job training. * Previous experience in a medical facility is desirable, but not required. Area of Responsibilities * Daily cleaning of assigned areas, dusting, mopping, vacuuming, wiping, etc. * Job requires contact with others teamwork and ability to obtain cooperation. * Perform any additional assigned tasks in a timely manner. * Plan and prioritize work schedule daily. * Take an active role in customer satisfaction. * Assist in any emergency spill observed or upon request. * Maintain assigned equipment and set-up area for cleanliness and safety. * Observe and report any deficiencies of equipment, furniture, and fixtures. * Participate in any non-medical emergency codes that may be called within the hospital. * Unloads and distributes linen as needed. * Work isn't subject to direct verification errors can include lost or wasted materials damage and neglect to equipment delay in work. Compliance Statement Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline. Education Ability to read and write Experience No prior work experience required Licenses & Certifications * NONE REQUIRED Supervision * Employee must be able to work independently, with minimal direct supervision. Qualifications * Must be able to read and write to be able to follow directives; grammar school or above. * Must, after brief training, be able to demonstrate correct use of chemicals, supplies, and tools assigned. * One week to three months on-the-job training. * Previous experience in a medical facility is desirable, but not required. Definitions * To perform daily cleaning and supplying of patient rooms, nursing stations, lounges, lavatories, bathrooms, offices and any other areas assigned in accordance with the standard procedures of Environmental Services. Assists patients, family members and guests in the facility any way within our means to assure customer satisfaction. Work as a team with our department and other departments to complete assignments and assist as necessary. May be asked to establish procedures under general supervision. Contact With Others Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also. Effect Of Error Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects. Supervisory Responsibility Exercises no supervision, work direction, or instruction of other employees or students Mental Demands Routine duties using one or more of several established procedures within a prescribed practice under general supervision. Involves minor decisions many of which are repetitive. Physical Effort Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day. Working Conditions Moderate - (About 50% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk. Limited probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials. Working Conditions Aspects For Immunizations * Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles) Physical Aspects Continually (at least once per day) * Visual * Speaking * Standing * Walking * Lifting up To 25 lbs. Frequently (at least 3 times a week) * Bending * Hearing * Reaching -- above shoulder * Reaching -- below shoulder * Color Vision * Balancing * Handling -- seizing, holding, grasping * Carrying Occasionally (at least once a month) * Running - In response To an emergency * Lifting 25 To 60 lbs. * Kneeling * Squatting * Smelling * Driving -- Class C vehicles * N95 Respirator usage (PPE) * Pushing/Pulling -- up To 25 lbs.

Patient Access Education Coordinator- Patient Access Qualifications:# High school graduate or equivalent, ACPAR preferred Minimum of two (2) years experience in a patient accounting/registration setting, five (5) years preferred. #Being familiar with all aspects of Patient Financial Services, registrations for all patient types, current Soarian Financials System, billing, accounts receivable, payments, collections Health Data Exchange, Document Imaging, and Trace are highly preferred. Responsibilities: Responsible for training and education of all Patient Access representatives for JDAMH and System facilities utilizing Soarian Financials. Effectively interacts system-wide with front-line employees, managers, and other departments, physician office staff, Information Systems Department, and Continuous Improvement teams. Oversees all registration education and correcting of Patient Access areas system wide through formal monitoring and data analysis. Maintains and updates the Patient Access Representative training manual as required # Maintains newsletter for Patient Access site, ensuring the most up-to-date information is identified # Is able to adjust and revise schedule to ensure staff on all shifts, at all facilities, are provided with education # Responsible for identification of key registration errors/issues and creates education targeted to appropriate areas Creates and maintains on-going education based on registration error trends identified during audits and continues to monitor until errors effectively reduced. Develop and maintain performance database for monthly reporting of individual and departmental performance and trend analysis of departmental accuracy. Responsible for maintaining worklists on a daily basis # # Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance## # What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.# You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.# What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: Work/Life Balance Planning for the Future Low-Cost Prescriptions Health # Wellness Benefits Planning for Life#s Unexpected Moments Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care Patient Access Education Coordinator- Patient Access Qualifications: High school graduate or equivalent, ACPAR preferred Minimum of two (2) years experience in a patient accounting/registration setting, five (5) years preferred. Being familiar with all aspects of Patient Financial Services, registrations for all patient types, current Soarian Financials System, billing, accounts receivable, payments, collections Health Data Exchange, Document Imaging, and Trace are highly preferred. Responsibilities: Responsible for training and education of all Patient Access representatives for JDAMH and System facilities utilizing Soarian Financials. Effectively interacts system-wide with front-line employees, managers, and other departments, physician office staff, Information Systems Department, and Continuous Improvement teams. Oversees all registration education and correcting of Patient Access areas system wide through formal monitoring and data analysis. Maintains and updates the Patient Access Representative training manual as required Maintains newsletter for Patient Access site, ensuring the most up-to-date information is identified Is able to adjust and revise schedule to ensure staff on all shifts, at all facilities, are provided with education Responsible for identification of key registration errors/issues and creates education targeted to appropriate areas Creates and maintains on-going education based on registration error trends identified during audits and continues to monitor until errors effectively reduced. Develop and maintain performance database for monthly reporting of individual and departmental performance and trend analysis of departmental accuracy. Responsible for maintaining worklists on a daily basis Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special. You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team. What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: * Work/Life Balance * Planning for the Future * Low-Cost Prescriptions * Health & Wellness Benefits * Planning for Life's Unexpected Moments * Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a-5:00p / Full Time / 40hrs Description JOB DESCRIPTION: * Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. * Answer inbound calls in high volume call center environment. * Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times. * Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system. * Maintain basic understanding of insurance, pre-certification and referrals. * Performs scheduling functions in accordance with policies and procedures. * Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services. MINIMUM QUALIFICATIONS: * High School Diploma; BA/BS preferred. * At least 4 years of experience in a customer service, hospitality, call center or sales environment Or 12 months experience in the Patient Access Specialist role and eligible for internal advancement; meets defined call center metrics for progression. PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

**Be inspired. Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more **8:00a-5:00p / Full Time / 40hrs** **Description** JOB DESCRIPTION: + Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. + Answer inbound calls in high volume call center environment. + Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times. + Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system. + Maintain basic understanding of insurance, pre-certification and referrals. + Performs scheduling functions in accordance with policies and procedures. + Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services. MINIMUM QUALIFICATIONS: + High School Diploma; BA/BS preferred. + At least 4 years of experience in a customer service, hospitality, call center or sales environment Or 12 months experience in the Patient Access Specialist role and eligible for internal advancement; meets defined call center metrics for progression. PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _Emory Healthcare Inc._ **Campus Location** _Atlanta, GA, 30308_ **Campus Location** _US-GA-Atlanta_ **Department** _EHI Referral Management_ **Job Type** _Regular Full-Time_ **Job Number** _158042_ **Job Category** _Clerical & Administrative_ **Schedule** _8a-5p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $21.33/Hr._ **Hourly Midpoint** _USD $25.99/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

**Be inspired. Be valued. Belong. At Emory Healthcare** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoingmentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives + Ongoing mentorship, development, leadership programs + And more **Description** **RE** **SPONSIBILITIES** **:** + A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department. + A PatientAccess Rep II prioritizes work foroptimalreimbursement and to avoid financial risk to bothpatientandhospital. Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due. + Maintainsthoroughunderstanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. + Maintains knowledge of multiple department system applicationsutilizedby Patient Access. Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines. + Obtainsappropriate signature(s)and scans allappropriate documents(Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.). **MINIMUM QUALIFICATIONS:** + High school diploma or equivalent. + Must have at least 2yearshealthcare related or customer service experience. Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred. + Associate or bachelordegree may be accepted in lieu of experience. + Certified Healthcare Access Associate (CHAA) preferred. Typing skills with a minimum of 35 wpm andgood communicationskills. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _Emory Healthcare Inc._ **Campus Location** _Atlanta, GA, 30345_ **Campus Location** _US-GA-Atlanta_ **Department** _EHI Pre Arrival Services_ **Job Type** _Regular Full-Time_ **Job Number** _157511_ **Job Category** _Revenue Cycle & Managed Care_ **Schedule** _9a-5:30p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $18.42/Hr._ **Hourly Midpoint** _USD $22.44/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

Patient Access Rep - Medical Group of Mitchell County Position Description: Answer office telephones and direct callers appropriately Schedule appointments for patients Patient registration, checking patients in and out at front desk Ability to complete daily office tasks in a timely manner Effectively communicate with patients, taking into consideration their age and level of understanding Insurance verification # Experience/Qualifications: High school diploma or equivalent preferred Must enjoy working with the public Computer skills necessary Previous medical experience preferred # Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance## # What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.# You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.# What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: Work/Life Balance Planning for the Future Low-Cost Prescriptions Health # Wellness Benefits Planning for Life#s Unexpected Moments Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A#healthier#region,#stronger#communities,#meaningful#work, and#trusted#care Patient Access Rep - Medical Group of Mitchell County Position Description: Answer office telephones and direct callers appropriately Schedule appointments for patients Patient registration, checking patients in and out at front desk Ability to complete daily office tasks in a timely manner Effectively communicate with patients, taking into consideration their age and level of understanding Insurance verification Experience/Qualifications: High school diploma or equivalent preferred Must enjoy working with the public Computer skills necessary Previous medical experience preferred Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special. You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team. What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: * Work/Life Balance * Planning for the Future * Low-Cost Prescriptions * Health & Wellness Benefits * Planning for Life's Unexpected Moments * Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Variable Shift Start Time 7:00 AM Shift End Time 3:30 PM Worker Sub-Type PRN Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Performs all functions of case finding, abstraction, database maintenance, report production, and patient follow-up for the trauma registry. Ensures that Children's Healthcare of Atlanta is in compliance with state reporting requirements and will fulfill criteria for accreditation as set forth by the American College of Surgeons as designated through the state office of EMS and Trauma. Codes and categorizes data and collects data elements falling under the criteria set forth by national trauma databases. Supports trauma data management for the Children's Healthcare of Atlanta system. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * 2 years of experience in a medical registry or database * 1 year of experience in ICD-9-CM and CPT-4 coding in a hospital setting Preferred Qualifications * Technical degree in Allied Health or bachelor's degree * Certified Specialist in Trauma Registries (CSTR) * Certified Coding Specialist (CCS) Education * High School Diploma or equivalent Certification Summary * No professional certifications required. Knowledge, Skills, and Abilities * High degree of clerical accuracy with attention to detail and ability to organize data. * Good problem-solving, communication, and interpersonal skills * Knowledge of medical terminology and anatomy/physiology * Computer literacy Job Responsibilities * Networks with all ancillary departments (e.g., surgery, medical records, quality, and performance improvement) to ensure that all monitored cases are identified. * Abstracts all reportable cases to meet the Georgia Central Trauma Registry, Georgia Brain and Spinal Injury Trust Fund Commission, National Trauma Data Bank, and any additional data items as requested within 48 hours of discharge dependent on availability of medical record. * Coordinates medical record abstracting, identifies the principal and secondary diagnoses and procedures, and enters all pertinent medical record data into the trauma registry. * Provides updates and generates reports daily to check the registry for accuracy. * Ensures that all new trauma death cases and discrepancies are processed through the Trauma Peer Review committee. * Performs all functions of Trauma Peer Review committee preparation, including schedule preparation, recording and transcription of meeting minutes, coordination of audio-visual equipment, meeting room preparation, and catering. * Serves as an integral component of the data management team at Arthur M. Blank and Scottish Rite, working closely with Trauma Coordinators and physicians. * Performs registry database maintenance, including entry of all extended database data elements per Georgia Central Trauma Registry and National Trauma Data Bank standards. * Participates in 75 percent of Georgia Committee for Trauma Excellence meetings and serves on Georgia Committee for Trauma Excellence data and registry bi-monthly subcommittee. * Demonstrates understanding and supports family-centered care philosophy. * Complies with infection control, safety, and Occupational Safety and Health Administration procedures and regulations. * Meets all in-service requirements as outlined in Personnel Policy #8312-702-92, Nursing Policy #6000-112A-85, and additional departmental requirements if applicable. * Assists physicians with literature requests and information searches. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Coding

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 AM Shift End Time 4:30 AM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Authorizes and pre-certifies services by coordinating and performing activities required for verification and authorization of insurance benefits. Proactively identifies resources available for families if health plan does not include coverage for services. Coordinates counseling services with Financial Counseling and ensures the standards of Surprise Billing is communicated. Collaborates with Patient Financial Services (PFS) and Managed Care department regarding denied claims. May initiate and perform revenue cycle activities required for pre-registration. Works collaboratively with team members to provide quality service that ensures delivery of safe patient care and services. Experience * At least one year of insurance verification experience Preferred Qualifications * Bachelor's degree * Experience in a pediatric hospital Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills, and Abilities * Working knowledge of basic medical terminology * Demonstrated ability to multitask and problem-solve * Ability to work independently in a changing environment and handle stressful situations * Must be able to speak and write in a clear and concise manner to convey messages. * Proficient in Microsoft Word/Excel/Outlook * May require travel within Metro Atlanta as needed Job Responsibilities * Conducts in depth account review including but not limited to, denial management, clinical follow up, and acts as a liaison between clinical stakeholders and payor representation. * Interviews patients and/or family members to secure insurance coverage, eligibility, and qualification for various financial programs. * Coordinates and performs verification of insurance benefits by contacting insurance provider and determining eligibility of coverage and communicates status of verification/authorization process with appropriate team members in a timely and efficient manner. * Provides clinical information as needed, emphasizing medical justification for procedure/service to insurance companies for completion of pre-certification process. * Confirms referring physician and/or servicing physician has obtained notification/confirmation of prior authorization as needed from insurance company for all scheduled healthcare procedures within assigned department/area. * Contacts referring physicians and or/patients to discuss rescheduling of procedures due to incomplete/partial authorizations. * Acts as liaison between clinical staff, patients, referring physician's office, and insurance by informing patients and families of any possible changes, updates, responses or follow up. Discussion points may include the following: authorization delays, authorization denials, pending status, answering questions regarding status changes, offering assistance, providing follow up steps for financial support and relaying/documenting messages pertaining to authorization of procedure/service. * Monitors patients on schedule, ensuring that eligibility and authorization information has been entered into data entry systems. * Pre-screens doctor's orders (scripts) received for new patients to ensure completeness/appropriateness of scheduled appointment. * Collaborates with Patient Financial Services (PFS) department to provide all related information regarding denied claims. * Monitors insurance authorization issues to identify trends and participates in process improvement initiatives. * Responds to all inquiries related to authorization/pre-certification issues. * Develops and maintains knowledge in medical terminology, billing and insurance guidelines to ensure Children's remains compliant with all regulatory expectations. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Patient Access

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Wellstar Douglas in Douglasville, Georgia is seeking a FT Patient Outreach Services Specialist. The Patient Outreach Services Specialist is under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations - Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. - Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance - Verify all expected date - Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). - Verify that insurance is current, correct and verified in the registration system - Scan all patient information in the Epic system (ID, insurance card, manual lab orders) - Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy - Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) - Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs - Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) - Print ABN (if required), present to patient provide verbal explanation and obtain signature - Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support - Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) - Notifying physicians, or designee, immediately of critical lab results as requested - If necessary, reprint any laboratory reports - Assisting physician with any research and issue resolution - Assisting physician office staff and patients in resolving all laboratory billing issues - Making all follow-up phone calls to patients if re-collection of specimens is necessary - Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels - Serves as liaison between the office manager and supervisors on location concerns/issues - Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope - Fax lab results to Physicians as requested - Maintain organized records and documents on site for three (3) months Regulatory Agency Quality Assurance Requirements - Perform all daily QA checks on equipment - Perform quarterly safety inspections and prepare report of findings for tracking - Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer - Complete monthly workload tallies - Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination) - Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals - Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing - Properly identify the patient by following the WellStar Patient Care Safety policies - Properly perform venipunctures procedures on patients of all ages - Follow Laboratory policies regarding hard stick situations - Properly process all specimens according to established specimen requirements - Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers - Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) - Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories - Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp - Use proper hand hygiene in accordance to patient safety goals Required Minimum Education: • High School Diploma Required or • *GED General Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. • Basic Life Support (BLS) through American Heart Association (AHA) Required Additional License(s) and Certification(s): n/a Required Minimum Experience: • Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred and • Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred and • Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: • Requires excellent Customer Service skills • Excellent verbal and written communication skills • Requires efficient and accurate computer skills • Must be able to work and maintain professional demeanor under stressful conditions • Requires efficient multi-tasking and organizational skills • Must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Patient Outreach Services Specialist-Family Medicine Alpharetta Shift: FT Day Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations * Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. * Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance * Verify all expected date * Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). * Verify that insurance is current, correct and verified in the registration system * Scan all patient information in the Epic system (ID, insurance card, manual lab orders) * Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy * Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) * Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs * Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) * Print ABN (if required), present to patient provide verbal explanation and obtain signature * Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Phlebotomy / Specimen Collection/Specimen Processing * Properly identify the patient by following the WellStar Patient Care Safety policies * Properly perform venipunctures procedures on patients of all ages * Follow Laboratory policies regarding hard stick situations * Properly process all specimens according to established specimen requirements * Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers * Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) * Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories * Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp * Use proper hand hygiene in accordance to patient safety goals Customer Service Support * Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) * Notifying physicians, or designee, immediately of critical lab results as requested * If necessary, reprint any laboratory reports * Assisting physician with any research and issue resolution * Assisting physician office staff and patients in resolving all laboratory billing issues * Making all follow-up phone calls to patients if re-collection of specimens is necessary * Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels * Serves as liaison between the office manager and supervisors on location concerns/issues * Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope * Fax lab results to Physicians as requested * Maintain organized records and documents on site for three (3) months Regulatory Agencys Quality Assurance Requirements * Perform all daily QA checks on equipment * Perform quarterly safety inspections and prepare report of findings for tracking * Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer * Complete monthly workload tallies * Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination) * Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals * Attendance at all mandatory staff meetings Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Required Minimum Education: High School Diploma General or GED General Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. BLS - Basic Life Support or ARC-BLS - American Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor Required Minimum Experience: Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations - Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. - Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance - Verify all expected date - Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). - Verify that insurance is current, correct and verified in the registration system - Scan all patient information in the Epic system (ID, insurance card, manual lab orders) - Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy - Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) - Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs - Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) - Print ABN (if required), present to patient provide verbal explanation and obtain signature - Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support - Assisting Physician's/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) - Notifying physicians, or designee, immediately of critical lab results as requested - If necessary, reprint any laboratory reports - Assisting physician with any research and issue resolution - Assisting physician office staff and patients in resolving all laboratory billing issues - Making all follow-up phone calls to patients if re-collection of specimens is necessary - Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels - Serves as liaison between the office manager and supervisors on location concerns/issues - Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope - Fax lab results to Physicians as requested - Maintain organized records and documents on site for three (3) months Regulatory Agency's Quality Assurance Requirements - Perform all daily QA checks on equipment - Perform quarterly safety inspections and prepare report of findings for tracking - Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer - Complete monthly workload tallies - Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination) - Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals - Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing - Properly identify the patient by following the WellStar Patient Care Safety policies - Properly perform venipunctures procedures on patients of all ages - Follow Laboratory policies regarding “hard stick” situations - Properly process all specimens according to established specimen requirements - Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers - Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) - Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories - Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp - Use proper hand hygiene in accordance to patient safety goals Required Minimum Education: High school diploma Required or GED Required Required Minimum License(s) and Certification(s): Basic Life Support 1.00 Required BLS - Instructor 1.00 Required BLS - Provisional 1.00 Required Additional Licenses and Certifications: Required Minimum Experience: Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations * Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. * Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance * Verify all expected date * Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). * Verify that insurance is current, correct and verified in the registration system * Scan all patient information in the Epic system (ID, insurance card, manual lab orders) * Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy * Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) * Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs * Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) * Print ABN (if required), present to patient provide verbal explanation and obtain signature * Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support * Assisting Physician's/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) * Notifying physicians, or designee, immediately of critical lab results as requested * If necessary, reprint any laboratory reports * Assisting physician with any research and issue resolution * Assisting physician office staff and patients in resolving all laboratory billing issues * Making all follow-up phone calls to patients if re-collection of specimens is necessary * Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels * Serves as liaison between the office manager and supervisors on location concerns/issues * Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope * Fax lab results to Physicians as requested * Maintain organized records and documents on site for three (3) months Regulatory Agency's Quality Assurance Requirements * Perform all daily QA checks on equipment * Perform quarterly safety inspections and prepare report of findings for tracking * Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer * Complete monthly workload tallies * Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination) * Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals * Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing * Properly identify the patient by following the WellStar Patient Care Safety policies * Properly perform venipunctures procedures on patients of all ages * Follow Laboratory policies regarding "hard stick" situations * Properly process all specimens according to established specimen requirements * Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers * Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) * Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories * Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp * Use proper hand hygiene in accordance to patient safety goals Required Minimum Education: High school diploma Required or GED Required Required Minimum License(s) and Certification(s): Basic Life Support 1.00 Required BLS - Instructor 1.00 Required BLS - Provisional 1.00 Required Additional Licenses and Certifications: Required Minimum Experience: Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 PM Shift End Time 4:30 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Receives inbound communications (e.g., calls, emails, faxes, orders) from patients and physicians requesting scheduling services with Children's department. Coordinates complex appointment scheduling of various medical appointments and procedures across the Children's system. Maintains patient demographic and insurance pre-registration information in appropriate department scheduling system. Makes outbound calls for appointment reminders, recalls, and other outbound call activity. Experience * 2 years of experience in patient scheduling or access in a healthcare setting Preferred Qualifications * 2 years of experience in provider and/or multispecialty scheduling in a clinical setting * Experience in Epic Cadence Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills and Abilities * Excellent verbal and written communication skills * Professional telephone etiquette * Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team * Ability to work with diverse people and deal effectively with disgruntled callers * Consistent high-quality performance related to scheduling and call handling (internal candidates) * Excellent organizational skills Job Responsibilities * Coordinates complex appointment scheduling for physicians and self-referrals, using intricate scheduling tools. Uses department policies and standard operating procedures to evaluate and determine the best appointment alternatives that meet patient needs and caregiver requests. * Meets quality metrics and department standards for call handling. * Enters appointments accurately in scheduling systems, including insurance verification and patient demographic information. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * Stays current with division/practice updates and the processing of information via communication channels such as email, department SharePoint site, staff meetings, and web alerts. * Participates in reviewing appointment selection protocols by provider and diagnosis for every supported department/provider. * Participates actively in optimizing provider capacity by proactively filling open slots and utilizing measures to decrease cancelation and no-show rates. * Assists with training of new hires for the scheduling team. * Supports the outpatient and hospital imaging sites with imaging scheduling, modality utilization, and other workflow optimization projects as deemed necessary. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Patient Access

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:00 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * Experience in using computers with a high degree of accuracy * Successful completion of a course in medical terminology or equivalent experience Preferred Qualifications * One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children's * For Radiology, experience in a clinical or healthcare setting Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills, and Abilities * Ability to word process accurately * Able to handle stressful work situations and conflicts with professionalism * Ability to communicate effectively both orally and in writing * Excellent organizational skills * Ability to work effectively without direct supervision and follow standard procedures * Excellent customer service skills * Fluency in Spanish or other language Job Responsibilities * Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies. * Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure. * Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers. * Confirms schedule with doctor's offices, including time of procedure and communicates and resolves any conflict about daily schedule(s). * Communicates clearly to doctors' offices and parents any instructions related to appointments. * Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills). * Assists in identification of ways to improve scheduling process. * Completes quality assurance for all scheduled patients. * May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Patient Access

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient's needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. Minimum Qualifications High school diploma or associates degree required. Minimum 3 years of healthcare front office experience. Current BLS certification required. Pediatric or family practice experience preferred. EMR/EPIC experience preferred. Working experience with insurance processes required. Proficient in Microsoft Office Suite with emphasis on accurate data entry skills. Demonstrated excellent customer service skills. Effective oral and written communication skills required. Ability to prioritize and handle multiple tasks concurrently. Proven attention to detail, organizational skills and follow-through discipline. Essential Duties and Responsibilities Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors. Answer incoming calls and respond appropriately to requests, directions and other inquires. Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system. Facilitate the registration of patient information including verifying insurance eligibility and other payors. Confirm insurance coverage and obtains authorizations for managed care patients if applicable. Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments. Collect all applicable payments from patients at time of service. Accurately maintain and balance daily receipts with payments collected. Maintain and print “Department Appointment Report.” Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names. Schedule patient appointments when appropriate. Assist co-workers in completion of duties when time allows; share information with co-workers. Travel to other assigned clinic locations as needed for coverage. Maintain Emergency Equipment Check for clinic location when assigned. Assist as or perform the duties of the Medical Assistant as needed, if applicable. Perform other duties and projects as assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category. As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Job Description Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient's needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. Minimum Qualifications High school diploma or associates degree required. Minimum 3 years of healthcare front office experience. Current BLS certification required. Pediatric or family practice experience preferred. EMR/EPIC experience preferred. Working experience with insurance processes required. Proficient in Microsoft Office Suite with emphasis on accurate data entry skills. Demonstrated excellent customer service skills. Effective oral and written communication skills required. Ability to prioritize and handle multiple tasks concurrently. Proven attention to detail, organizational skills and follow-through discipline. Essential Duties and Responsibilities Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors. Answer incoming calls and respond appropriately to requests, directions and other inquires. Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system. Facilitate the registration of patient information including verifying insurance eligibility and other payors. Confirm insurance coverage and obtains authorizations for managed care patients if applicable. Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments. Collect all applicable payments from patients at time of service. Accurately maintain and balance daily receipts with payments collected. Maintain and print “Department Appointment Report.” Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names. Schedule patient appointments when appropriate. Assist co-workers in completion of duties when time allows; share information with co-workers. Travel to other assigned clinic locations as needed for coverage. Maintain Emergency Equipment Check for clinic location when assigned. Assist as or perform the duties of the Medical Assistant as needed, if applicable. Perform other duties and projects as assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category. As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday, Variable Shift Start Time Variable Shift End Time Variable Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Provides administrative support to patient care area(s) and quality patient care services under supervision of a licensed professional. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * No minimum experience required Preferred Qualifications * Certification as a Nursing Assistant, Medical Assistant, or Emergency Medical Technician or nursing student who has successfully completed one clinical rotation or 1 year of clinical hospital experience * 1 year of experience in pediatrics Education * High school diploma or equivalent Certification Summary * Basic Life Support (BLS) certification through American Heart Association (AHA) is required within 30 days of employment Knowledge, Skills, and Abilities * Must satisfactorily complete all skills and requirements * Competencies as defined by department must be completed within 6 months of employment * Excellent communication, organizational, and interpersonal skills * Demonstrated leadership abilities and documentation of ongoing development and training * Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment Job Responsibilities * Provides administrative support to unit by answering telephones and nurse call system, taking messages, routing calls, or notifying appropriate individual(s), printing and posting on-call schedules, checking/sending faxes, assigning/distributing/retrieving Ascom phones, assisting with developing/modifying staff schedules, maintaining/reconciling patient census in computer system, and performing quality control audits of electronic medical records. * Assists licensed professional nurse with admission, transfer, and discharge process by maintaining/verifying patient information in computer system, assigning and setting beds for new patients, ensuring code sheets and patient identification/allergy bands are in room and necessary paperwork is in the patient chart, and updating patient boards. * Assists with basic delivery of patient care (e.g., medical and laboratory procedures, nutritional needs, daily activities, and transporting patients) as assigned by licensed professional and using age and developmentally appropriate standards. * Provides coverage at nursing station during critical periods, e.g., assessments and rounds. * Provides and documents continuous visual monitoring of suicidal patients and patients at risk as assigned by licensed professional nurse and using age and developmentally appropriate standards. * Orders and maintains department and patient care equipment and unit supplies as assigned using established standards. * Communicates information relating to job activities, needs, and responsibilities for assigned shift in prioritizing and delivery of patient care and administrative support. * Assists and participates in continuous assessment and improvement of quality of care and services provided. * Demonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all age. * Ensures customers receive the best service possible by rounding on patients and families to ensure needs are being met and concerns are satisfactorily resolved. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2220 North Druid Hills Road Job Family Other Patient Care

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers. Core Responsibilities and Essential Functions: __Customer Service:__ * a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. * b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. * c. Communicating quickly and often with patients, if there is a delay or wait for patient care. * d. Working with both clinical staff and providers in a team approach. * e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long __Operations/Revenue Cycle:__ * a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. * b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy. * c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. * d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits * e. Contacting patients for appointment reminders __Administrative:__ * Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests * Other duties as assigned by management. Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Required Minimum Education: High School Diploma or GED Required Minimum Experience: 1-2 years administrative front office experience in a physician practice or health care setting - Preferred Previous customer service experience - Required Required Minimum Skills: Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting. Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

$1,000 Sign On Bonus To perform daily cleaning and supplying of patient rooms, nursing stations, lounges, lavatories, bathrooms, offices, and any other areas assigned by the standard procedures of Environmental Services. Assists patients, family members, and guests in the facility any way within our means to assure customer satisfaction. Work as a team with our department and other departments to complete assignments and assist as necessary. May be asked to establish procedures under general supervision. Education Ability to read and write Qualifications *Must be able to read and write to be able to follow directives; grammar school or above. *Must, after brief training, be able to demonstrate correct use of chemicals, supplies, and tools assigned. *One week to three months on-the-job training. *Previous experience in a medical facility is desirable, but not required.