TAS Remote jobs - 48 jobs

A consultancy and public benefit corporation is seeking a People Strategy Specialist to enhance performance management, employee experience, and support team health. Responsibilities include managing performance cycles, coordination of engagement surveys, and supporting leadership initiatives. The ideal candidate has experience in performance management and is skilled in data analytics. This role offers remote work flexibility and competitive compensation in the range of $70,000 - $80,000 annually. #J-18808-Ljbffr

Job Title: IT Support Specialist - Connectivity Support Work Type: Primarily Remote - Some travel to sites as needed Location: MUST be local to one of the following: Seattle, Portland, Los Angeles, Phoenix, Detroit, Indianapolis, Charlotte Period: Appx. 6 months starting 09/09/2024 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

The Renewals Associate is responsible for facilitating accurate, timely and quality transactions of all renewal products and solutions that contribute to a high level of client satisfaction. The Renewals Associate will help develop competencies, support corporate initiatives and philosophies. Through teaming, the Renewals Associate will provide superior service and support to the client. ESSENTIAL FUNCTIONS: Monitoring execution of renewal timeline. Assisting and collaborating with the internal clients effectively and efficiently to complete renewal activities including, but not limited to, product inquiry, quote preparation and order processing. Facilitating renewals, including gathering data from multiple sources to accurately and proactively create quotes up to 90 days prior to expiration. Validating quotes for accuracy, including special pricing from vendors and designated gross margin targets. Maintaining accurate and complete documentation within Salesforce opportunities/cases and Sell, making sure required fields are completed and vendor quotes are attached. Building standard work (reviewing and revising as necessary). Consulting with internal teams to enhance workflow within sales tools. Identifying strategies to garner takeover renewals. Developing and executing strategy on acquisition renewals. Collaborating with Client Retention Manager and other Marco leadership on strategic initiatives. Develop and maintain in-depth knowledge of company products and services, Marco sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness. Support Marco's commitment to total client satisfaction through active participation in the Corrective Action Request (CAR) process including prompt research and resolution. QUALIFICATIONS: Associate's degree and two years of relevant experience; or equivalent combination of education and experience. REQUIRED SKILLS: Natural aptitude for outcome-based reasoning. Demonstrate excellent verbal and written communication skills with internal and external clients. Self-starter, ability to plan and implement sales strategy with limited supervision. Ability to thrive in a competitive, goal-driven environment. Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity. Ability to prioritize responsibilities and to operate with changing priorities. Demonstrate ability to work effectively and professional with all types of people and situations. Demonstrates a strong attention to detail to ensure accuracy and quality. Strong desire to help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes. Pay Range: $18.76 - $27.20 hourly + bonus opportunity The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources. ESSENTIAL FUNCTIONS: Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner. Participate as a primary resource within the inbound calling contact center for Managed IT clients. Determine problem severity, establish priorities, and assign service request to the appropriate resource. Accurately and promptly log client problem information and create a service request. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues. Remediate support requests for move/add/change type work. Troubleshooting and remediate support requests for basic and intermediate break/fix type work. Verify systems and applications functionality to identify proper resources to assign for resolution. Verify and maintain client contact and database information. Participate in best practices and follow operations procedures to create efficiencies. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the employee handbook. EDUCATION AND EXPERIENCE: High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience. Previous IT experience preferred. REQUIRED SKILLS: Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs. Solid customer service abilities including telephone skills. Excellent verbal and written communication with internal and external clients. Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities. Ability to gather and analyze information. Performs work with accuracy and thoroughness. Excellent follow through to see tasks through completion. Function collaboratively as part of a fast-paced, client orientated team. Pay Range: $19.94 - $29.92 hourly + bonus The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Fully Remote, UNITED STATES, USA Contract FLSA Status: Non-Exempt Clearance Requirement: None ** Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. **Job Description** Overview SOSi is actively seeking qualified, professional, and experienced healthcare interpreters. Our job is to provide in person, over the phone, and video remote interpretation (VRI) interpretation services for scheduled and on-demand service requests within the state of Washington, and bordering zip codes. The government contractor requires interpretation services for injured workers and crime victims during medical and vocational appointments. All languages are encouraged to apply across the country. Essential Job Duties + Provides scheduled and on-demand in-person, over-the-phone, and VRI consecutive interpretation between Multiple Languages and English and vice versa between medical/vocational providers and injured workers and crime victims with low English proficiency as required. **Qualifications** Minimum Requirements + High School Diploma. + Ability to obtain and provide a valid driver's license, U.S. passport, or other government issued photo ID. + Ability to obtain a background check through Washington Access To Criminal History (WATCH) website. + Highly proficient in both English and Target Language, ILR scale of 2+. + Ability to speak English and Target Language fluently, including high to low levels of language register, regional colloquialisms, and slang expressions, and do so with clear and intelligible pronunciation. + Ability to preserve the tone and emotional level of the speaker, as well as manage the delivery, speed, and length of the statement (projection, pace and pausing) of the speaker. + Ability to maintain appropriate speed and projection while rendering interpretation, and request and incorporate clarification of speaker's statements only when justified. + Ability to obtain one of the following certifications: + Washington State Department of Social and Health Services + Federal Court Interpreter Certification Examination + Washington State Administrative Office for the Courts + National Board of Certification for Medical Interpreter + Certification Commission for Healthcare Interpreters (CCHI) + US State Department Office of Language Services + Ability to obtain a National Provider Identifier (NPI) Number + Ability to obtain a Unified Business Identifier (UBI) with the Washington State Department of Revenue. **Additional Information** **Work Environment** + In-person appointments throughout the state of Washington and surrounding zip codes. + Remote work available for telephonic and video remote appointments. **Working at SOSi** All interested individuals will receive consideration and will not be discriminated against for any reason. SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

The Microsoft Azure Architect is a senior technical expert responsible for designing, implementing, and optimizing advanced solutions on the Microsoft Azure platform. This client-facing role balances hands-on technical work, presales consulting, and internal innovation, driving both client success and Marco's product/service evolution. The Microsoft Azure Architect will collaborate with cross-functional teams to establish cloud strategy, ensure technical excellence, and deliver innovative solutions that align with Marco's business objectives. ESSENTIAL FUNCTIONS: Hands-On Technical Contributor (50%) - approximately 50% of time on client-facing technical projects as an individual contributor (subject to change based on Marco business needs). Architect, implement, and optimize complex client Microsoft Azure solutions across platform services (beyond simple IaaS / VMs), including PaaS, serverless, data, security, and integration services. Serve as a technical expert and individual contributor on client projects, ensuring best practices and high-quality deliverables. Troubleshoot, review, and enhance existing client Microsoft Azure deployments for performance, reliability, security, and cost efficiency. Lead migration and modernization initiatives for legacy client systems to Microsoft Azure. Develop and maintain Infrastructure as Code (IaC) using tools such as ARM, Bicep, or Terraform. Design and implement automation for deployment, monitoring, and management of client Microsoft Azure resources. Ensure compliance with security, governance, and regulatory requirements in client cloud environments. Presales Consulting (25%) - approximately 25% of time on presales consulting and architecture acting as a sales/solutions engineer (SE) to Marco clients and prospects (subject to change based on Marco business needs). Collaborate with the Marco sales organization and individual Marco sellers to understand client needs and propose tailored Microsoft Azure solutions. Lead technical discovery sessions, solution presentations, and proof-of-concept engagements with clients and prospects. Provide technical expertise and guidance during the sales cycle, including RFP responses and solution architecture documentation. Develop and present technical proposals, statements of work, and project plans. Attend demand generation events, speaking engagements, and other Marco-sponsored events. Attend in-person and virtual meetings with clients and prospects. Collaborate with other sales engineers within Marco to provide expert-level guidance and knowledge transfer. Educate sellers in high-level Microsoft Azure topics to help enable increased sales. Innovation & Product Development (25%) - approximately 25% of time on innovation and product/service development (subject to change based on Marco business needs). Work with the Marco Innovation Team to drive internal initiatives to create new products, services, and accelerators leveraging Microsoft Azure technologies. Research emerging Microsoft Azure features and trends, recommending adoption strategies for Marco and its clients. Mentor and collaborate with internal teams to foster innovation and technical excellence. Contribute to the development of best practices, standards, and reusable frameworks for cloud solutions. Participate in recurring Technology Practice Group (TPG) meetings to facilitate the dissemination of important Microsoft Azure updates and best-practices throughout Marco's technical teams. QUALIFICATIONS: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; Master's degree preferred. Minimum 8-10 years of hands-on experience architecting and implementing advanced solutions on Microsoft Azure. Experience leading cloud migration, modernization, and automation projects. Prior experience in a consulting or presales technical role is highly desirable. Microsoft Certified: Azure Solutions Architect Expert required. Additional certifications such as Azure DevOps Engineer, Azure Security Engineer, Microsoft 365 Enterprise Administrator Expert, or other Microsoft Azure certifications are preferred. REQUIRED SKILLS: Superior communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Excellent writing skills including experience capturing, documenting and illustrating complex functional and technical requirements. Excellent client relationship management skills with the ability to communicate effectively with stakeholders at all levels. Strong IT infrastructure, hardware, software, and networking knowledge. Strong problem-solving skills with a focus on delivering high-quality service solutions. Deep expertise in Microsoft Azure Platform services (App Services, Functions, Logic Apps, Data Services, Security, Networking, DevOps, AI/ML, etc.). Advanced proficiency with automation, Infrastructure as Code (ARM, Bicep, Terraform), and DevOps practices (CI/CD pipelines, GitHub Actions, Azure DevOps). Strong understanding of cloud security, compliance, and governance frameworks (NIST, CIS, GDPR, HIPAA). Experience with hybrid and multi-cloud architectures and integration with on-premises systems. Proficiency with scripting and automation languages (PowerShell, Python). Strong problem-solving skills and ability to deal with frequent change, delays, or unexpected events. Excellent organizational and time/task management skills; self-starter with the ability to perform with little or no supervision. Demonstrates attention to detail, accuracy, and thoroughness; looks for ways to improve and promote quality. Ability to mentor and coach junior staff and foster a culture of continuous learning and innovation. Familiarity with project management methodologies. Cost Conscious - Conserve organizational resources. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $124,452 - $205,346 annually + 15% annual incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Contract Type: Part-Time, Ad Hoc Contract Length: 80 hours total We are seeking 1-2 experienced consultants to provide part-time, ad hoc support for a client's internal team working on data integration between Informatica and Sage 500 ERP. This fully remote engagement is ideal for professionals with hands-on experience in both platforms who can provide targeted technical assistance as integration needs arise. The contract is approximately 80 total hours, with flexible scheduling. Responsibilities: Provide on-demand technical support and consultation to the client's internal team. Guide and assist in project-based integration work involving Informatica and Sage 500 ERP. Help troubleshoot and resolve issues related to data extraction, transformation, and loading between systems. Collaborate with internal team members to clarify integration requirements and validate functionality. Offer best practices for optimizing data flows and managing connectivity between Informatica and Sage 500. Qualifications: 5+ years of experience with Informatica PowerCenter or similar ETL tools. Hands-on experience with Sage 500 ERP integration or support. Strong problem-solving skills and comfort working independently on short-term projects. Ability to advise and guide internal teams without requiring full-time involvement. Excellent communication and collaboration skills in remote environments. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted.

The Business Development Representative/Consultant is responsible for building new business pipeline and driving adoption of Marco's solutions. This role combines proactive prospecting, lead qualification, appointment setting, and client relationship management to accelerate growth and ensure high customer satisfaction. ESSENTIAL FUNCTIONS: Proactively engage prospects through outbound calls, emails, and digital outreach using Salesforce CRM. Qualify sales prospects, produce quality leads, and schedule discovery meetings for Account Executives. Develop and maintain in-depth knowledge of Marco's products, services, industry trends, competitors, and clients. Collaborate with sales representatives and leaders on account strategy, demand generation, and outreach campaigns. Uncover business challenges and solution needs related to Managed IT, Print, Cybersecurity, Cloud, Voice/UC, and Professional Services. Drive customer satisfaction by ensuring clients receive value-added solutions and supporting corrective action processes. Identify and drive product expansion, upsell opportunities, and service renewals with existing clients. Participate in vendor and product training, demos, and events to stay proficient in offerings. Maintain accurate CRM data and comply with documentation and administrative procedures. Meet or exceed KPIs for outbound activity, contact rates, meetings scheduled, pipeline creation, and customer satisfaction. Attend required company and departmental meetings. Perform other related duties as assigned. QUALIFICATIONS: Associate's degree and 2 years' experience required or equivalent combination of education and experience. 2+ years of success in business development, inside sales, or tech-related customer engagement required. Prior telesales experience preferred. Experience with Salesforce or similar CRM platforms required. Familiarity with managed services, IT environments, print infrastructure, or technology buying cycles preferred. Valid driver's license and personal insurance (for occasional client visits). REQUIRED SKILLS: Proficiency with MS Office applications (Outlook, Excel). Excellent verbal and written communication skills. Strong discovery, reasoning, and analytical skills. Highly organized, self-starter, and able to work independently. Team-oriented, collaborative, and solutions-focused mindset. Ability to interact professionally with prospects and clients from diverse industries and backgrounds. Pay Range: $45,000 - 75,000 annually + incentive The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary You have experience helping companies grow by providing execution at the intersection of analysis, growth strategy and growth operations. You understand the business reasons behind existing processes and iterate to improve the outcomes you deliver. As you work you think about how your contributions fit into the larger picture and how to make your work clearer, and more easily consumed. You are a strategic thinker, excel at pattern matching across disparate types and sets of information, and are an excellent communicator. You approach your work with an outcomes-oriented mindset, and make thoughtful decisions while considering their impact across multiple teams, both internally and externally. You balance the need for a rigorous, methodical approach with a practical mindset. Most of all, you're excited about increasing Nava's impact by helping us find, understand and prioritize new opportunities. As a member of the business development team you will contribute directly to Nava's mission by: finding, analyzing and supporting the prioritization of the most promising and impactful opportunities for Nava across all levels of government (Federal, State & local), help Nava compete by finding and evaluating partner companies and analyzing competitors, and support growth operations by keeping our pipeline up to date and customizing our Salesforce customer relationship management system reporting in response to user needs.What you'll do Research, analyze, and present on government procurement opportunities (e.g. RFPs, RFIs, etc) Conduct competitive market research to identify current vendor landscape and contracts related to strategic clients and program areas Monitor, track and report on updates for upcoming and live procurements using business development tools (Salesforce, Confluence, Slack) Identify and evaluate new areas of opportunity, including projects, offerings, and partnerships that align with the impact we seek to deliver Help Nava understand new programs and public policy by mapping the landscape of systems and services to identify risks, dependencies, stakeholders and areas where we can make a positive impact Develop processes, analysis, and artifacts that engage Nava executives, teams, and our government partners around priorities and support quick, clear decision-making Grow and mature Nava's strategic practice while promoting trust, personal growth, collaboration Required skills Experience using opportunity tracking using a variety of tools including Deltek GovWin, Bloomberg Bgov, SAM.gov, fpds.gov as well as state and local procurement sites and agency forecasts An adaptive, empathetic, collaborative, and positive mindset Highly resourceful, reliable, and detail-oriented Ability to learn quickly, stay informed and deliver insightful analyses of new opportunities At least one year of experience in Business Development (BD) in the federal government or state government space Bachelor's Degree (in any discipline) or equivalent in experience Other requirements All roles at Nava require the following: Legal authorization to work in the United StatesAbility to meet any other requirements for government contracts for which candidates are hired Work authorization that doesn't require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Perks working with NavaHealth coverage - comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage - Nava provides disability, life, and accidental death insurance at no cost Time off - vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays - enjoy 12 paid federal holidays each year on top of your regular PTOAnnual bonus - when Nava meets its goals, eligible employees receive a performance-based annual bonus Parental leave - paid time off for new parents, plus weekly meals delivered to your home Wellness program - full platform offering physical, mental, & emotional health resources & support tools Virtual care - see doctors online with no copay through UnitedHealthcare's virtual visit program Sabbatical leave - earn extended unpaid leave after continuous service for personal growth or rest 401(k) match - Nava matches 4% of your salary to support your retirement savings plan Flexible work - remote-first environment with flexibility built around your schedule and responsibilities Home office setup - company laptop & setup assistance provided via Staples for remote work needs Utility support - monthly reimbursement to help offset eligible home office utility expenses Learning opportunities - internal training programs and resources to help grow your professional skills Development opportunities - LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus - get rewarded when you refer great people who join the Nava team Commuter benefits - pre-tax commuter programs to support in-office travel when applicable Supportive culture - A collaborative and remote-friendly team environment where people genuinely care LocationWe have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touch Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at ********************** if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. Equal Employment OpportunityNava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary The Director of Financial Planning & Analysis (“FP&A”) is responsible for leading all aspects of the company's corporate financial planning and performance analysis function. This seasoned, values-based leader will be a critical leader within the Finance organization, driving strategic financial planning, budgeting, forecasting, and financial and operating analysis across the firm. This role is highly visible and requires a strategic thinker who can translate complex financial data into actionable business insights for the Executive Leadership Team, Program Management, and organizational leaders. The ideal candidate has deep experience in a professional services environment, understanding the critical metrics of utilization, unit economics, and resource management. This person is an integral member of the company's management team and will report to the CFO. They will work as part of a remote-first team to deliver the highest quality internal support and solutions to employees at scale in a fast-growing company. Nava is ~650 people today, and the Director of FP&A will be integral to enabling us to approximately double over the next several years. This role will help us solidify our position as a mid-market government contracting firm with a portfolio spanning the federal, state, and local level. Critical to this role will be the ability to deliver financial planning and analysis solutions through a customer-centric approach that leverages technology and continuously develops and leverages Nava's FP&A and broader operational teams. As a proven leader and exceptional operator, this person should build trust and confidence in all interactions, elevate their team, serve as a role model for others, radiate their intent, take pride in strong attention to detail and precision, enjoy solving challenging problems creatively alongside internal colleagues and external teammates, setup scalable technology-enabled processes, and understand our industry's dynamics and how best to operate within them. We are seeking “T-shaped” candidates - people with vertical depth of expertise in planning, analysis, and financial management who are strong horizontal leaders and communicators across organizational boundaries. In particular, we are looking for a leader who is an exceptional operator, and will deeply understand our goals, business, delivery approach, and mission, before bringing their expertise to the table to help us get there.What you'll do Lead the annual budgeting, monthly forecasting, and long-range strategic planning processes, coordinating with Executive Leadership, program leaders, practice leaders, and department heads to ensure alignment with the firm's strategic objectives Develop and manage comprehensive financial models for forecasting revenues, expenses, resource capacity, cash, investments, and profitability, particularly focusing on driver-based models relevant to professional services (e.g., headcount, contracts, projects, utilization, bill rates) Provide insightful financial due diligence and analysis for potential strategic investments, capital expenditures, and major initiatives Oversee the preparation of detailed, timely, and insightful monthly and periodic financial reports for the Leadership Team and Program Management Monitor performance against the annual budget, forecasts and key operational metrics, identifying trends, opportunities, and risks Analyze key professional services metrics, including utilization, unit economics, margins by program/project/client/practice area, and backlog, providing strategic recommendations for margin improvement and efficiency Act as a trusted financial advisor to program and practice leaders, helping them manage their P&Ls, understand their cost drivers, and make data-driven decisions on pricing, staffing, and investments Oversee the end-to-end monthly contract invoicing process, ensuring accuracy, compliance with client contracts, timely submission of invoices to clients, and close collaboration with Program and Operations Work with the Accounting team to ensure billing practices align with GAAP regarding revenue recognition for fixed-fee, time-and-materials, and other types of contracts Analyze invoicing trends, monitor the aging of receivables, and provide timely financial information to support collections efforts and minimize Days Sales Outstanding Lead the company pricing function in partnership with Business Development, Delivery, and company leadership, ensuring competitive pricing approaches, reliable models, and flexible tools are in place to drive growth while maintaining strict adherence to firm-wide financial goals Collaborate with Growth and Delivery Teams to ensure that resource estimates, price targets, and supporting models are grounded in operational reality and historical performance Establish feedback loops and regular communication with Growth, Delivery, and other leaders are in place to provide data-driven insights that continuously improve pricing strategies and tools Partner with the CFO, other C-level executives, and key leaders on firm-wide strategic and operational initiatives Lead, mentor, and develop the FP&A team, fostering a culture of high performance, accuracy, and continuous improvement Streamline and improve existing reporting and planning processes so all leaders can easily access the financial information they need to perform their roles, leveraging financial systems and business intelligence tools for efficiency and enhanced analytics Required skills 10+ years of progressive experience in FP&A, Corporate Finance, or a related field Minimum of 3-5 years of direct experience within a Professional Services firm (e.g., Consulting, IT Services, Legal, or Accounting firm) Bachelor's degree in Finance, Accounting, Economics, or a related field Proven expertise in financial modeling, budgeting, and forecasting Exceptional ability to synthesize complex data into clear, concise, and actionable insights for non-financial executives Strong leadership and people management skills, with experience developing an FP&A function Advanced proficiency in financial planning systems (e.g., Adaptive Planning, Anaplan, Hyperion), business intelligence tools (e.g., Tableau, Power BI), and contract-based ERPs (Unanet, Deltek, Netsuite).Strong leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization Excellent analytical and problem-solving abilities, with a keen attention to detail and accuracy Strong computer skills and an ability to leverage technology in a contract administration context Excellent time management skills with keen attention to detail Problem solving and conflict resolution skills High level of personal integrity, ethics, motivation, and ability to foster mutual respect and inclusion Capacity and resilience to develop, build, and grow strong working relationships at all levels of leadership, management, and external stakeholders and clients Ability to implement strategies and services in a fast-paced, dynamic, and growing environment while maintaining alignment across organizational boundaries Desired skills MBA or CPA/CFA certification Experience with a global or multi-entity professional services organization Deep understanding of professional services automation (PSA) software and how it integrates with financial systems Proficiency in GSuite, Slack, Zoom, Excel, Apple computers, and other tools used to support a remote-work environment Other requirements All roles at Nava require the following: Legal authorization to work in the United StatesAbility to meet any other requirements for government contracts for which candidates are hired Work authorization that doesn't require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Perks working with NavaHealth coverage - comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage - Nava provides disability, life, and accidental death insurance at no cost Time off - vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays - enjoy 12 paid federal holidays each year on top of your regular PTOAnnual bonus - when Nava meets its goals, eligible employees receive a performance-based annual bonus Parental leave - paid time off for new parents, plus weekly meals delivered to your home Wellness program - full platform offering physical, mental, & emotional health resources & support tools Virtual care - see doctors online with no copay through UnitedHealthcare's virtual visit program Sabbatical leave - earn extended unpaid leave after continuous service for personal growth or rest 401(k) match - Nava matches 4% of your salary to support your retirement savings plan Flexible work - remote-first environment with flexibility built around your schedule and responsibilities Home office setup - company laptop & setup assistance provided via Staples for remote work needs Utility support - monthly reimbursement to help offset eligible home office utility expenses Learning opportunities - internal training programs and resources to help grow your professional skills Development opportunities - LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus - get rewarded when you refer great people who join the Nava team Commuter benefits - pre-tax commuter programs to support in-office travel when applicable Supportive culture - A collaborative and remote-friendly team environment where people genuinely care LocationWe have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touch Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at ********************** if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. Equal Employment OpportunityNava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.

As a Senior Systems Engineer, you will be responsible for implementation and escalation support of new Marco products during pilot and test market launch. You will maintain security standards and baselines. This position will take direction from the teams System Architect and provide mentorship to junior team members. You will build low touch support models and provide guidance within the team on best ways to operationalize and support new products. ESSENTIAL FUNCTIONS: Implement and maintain new Marco products that are consistent, optimized for client experience, overall performance, and supportability. Perform implementations and or migrations of clients' existing data and applications into Microsoft 365 and Azure environments. Perform system and application testing. Provide technical support to new Marco clients during onboarding process. Perform service engagements for existing clients. Review customer hosted applications and systems and make recommendations for improving design. Assist in defining and implementing baselines and standards. Maintain client documentation. Provide remote escalation support for client issues that are complex and not tier II resolvable. Create and maintain standard templates, images, policy, and automation that will aid in a consistent and rapid deployment and support of client environments. Research, test, and recommend new tools and products to enhance the offering. Develop and document processes and procedures that can be followed to support the new product offering. Administer cloud integrated management solutions such as Cloud Backup, MDR, etc. Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. Participate in on-call rotation and after hours work as required. QUALIFICATIONS: Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience. Current vendor or industry recognized certifications in Microsoft 365 or Microsoft Azure Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS: Expertise in Microsoft M365/Azure. Expertise with two or more of the following: Microsoft server and desktop environments Patch management Email architecture Backup technologies Vulnerability management Network architecture Proficiency with common scripting and automation languages, such as PowerShell or Python. Knowledge of common security frameworks and controls including NIST CSF and CIS CSC. Proficient understanding of common technologies and best-practices architectures, such as Microsoft Active Directory, Microsoft Azure, EDR, and firewalls. Knowledge of service management concepts for IT and/or security operations and related standards. Proficiency with business collaboration tools such as Microsoft Office applications. Demonstrates attention to detail. Exceptional organizational and time/task management skills. Self-starter with the ability to perform with little or no direct supervision and takes initiative to improves processes. Excellent communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. Treats people with respect; Works with integrity and ethically; Upholds organizational values. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Pay Range: $79,212 - $122,779 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

The Sales Enablement Specialist is responsible for designing and delivering scalable learning programs that enhance seller readiness, accelerate onboarding, and support ongoing skill development. This role oversees the structure and content of enablement tracks aligned to each stage of the sales funnel, ensuring sales teams are equipped with the tools, knowledge, and training needed to achieve performance goals. In close partnership with Sales Operations, Product Marketing, and Go-to-Market leadership, the Enablement Program Manager transforms strategic initiatives into impactful, repeatable learning experiences that drive sales effectiveness. ESSENTIAL FUNCTIONS: Develop and lead comprehensive onboarding programs tailored to sales roles and segments, ensuring new hires ramp quickly and effectively. Design and implement structured enablement pathways focused on product knowledge, objection handling, and execution of sales plays. Maintain a strategic content calendar that aligns with product launches, sales initiatives, and tool rollouts to ensure timely readiness. Facilitate engaging training experiences through live sessions, on-demand modules, certifications, and interactive workshops. Collaborate with the Sales Enablement Lead to assess performance metrics and identify skill gaps, driving targeted coaching interventions. Manage the Learning Management System (LMS) including course setup, user tracking, and performance reporting to measure enablement impact. Translate business strategies into actionable enablement programs, incorporating reinforcement plans to drive long-term behavior change. Continuously improve training programs by gathering feedback from sales reps and District Sales Managers (DSMs), ensuring relevance and effectiveness. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelors Degree in one of the following: Business Administration, Marketing, Communications 3-5 years of experience in Sales Enablement, Sales Training or GTM Program Management PMP, Agile or other project certifications preferred. REQUIRED SKILLS: Strong instructional design skills and familiarity with LMS platforms Excellent project management skills and attention to detail Understanding B2B sales cycles and role of enablement in revenue acceleration Strong collaboration and communication skills Experience working with sales leaders, and sales technology stacks. Pay Range: $67,287 - $104,295 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position SummaryNava is at the forefront of reimagining how our government serves its people. We're looking for a Proposal Manager to lead our teams through federal, state and local procurements - large and small - to propose solutions that improve government services for vulnerable populations. Our mission is to partner with government to deliver digital services that make programs simple, effective, and accessible to all. As a public benefit corporation, our intent is not to win as much work as we can, but to design a portfolio that makes the highest leverage progress against that mission. About this RoleWorking directly with Capture Managers and Nava Subject Matter Experts, you will help to build the leading portfolio of mission-aligned digital transformation work. Day-to-day you will structure and execute our efforts to respond to solicitations and deliver design/coding challenges in support of Nava's growth goals. You'll be responsible for deconstructing procurement requirements, developing and orchestrating a schedule, and understanding the compliance architecture in order to help Nava deliver compliant, complete and compelling responses. Strategically, you will build our Proposal Management processes and practices and curate and grow Nava's core content in order to communicate our capabilities, experience and modern approach to delivering digital services. Opportunities and ChallengesNava provides the opportunity to do meaningful, impactful, mission-oriented work. As a public benefit corporation, the people who work at Nava have a fiduciary duty to our stated mission: to improve the accessibility, effectiveness, and simplicity of government services. When identifying and pursuing opportunities we must ensure that we are well suited to win and deliver successfully, but also evaluate the work against our mission and values. This is a high bar, but it's why we're here, and it informs what we do and how we operate across all phases of the business. You will be operating within the Federal and State government ecosystem, which means collaborating dynamically with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles, cultural norms, and be responsible for maintaining order and focus without authority. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity. The government contracting ecosystem is a compliance-driven multi-stakeholder environment - which adds significant complexity to our work, particularly when compared to the operating environments for companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment when crafting solutions and proposal responses. Finding and recommending ways to improve the way government digital services are procured and built is one of the highest-leverage ways we help fulfill our mission. Who we're looking for You are an experienced Proposal Manager who is ready to help Nava understand and navigate federal, state and local procurement processes. You are able to quickly learn Nava's capabilities and leverage our prior experience in support of well structured and winning proposal efforts. You are excited to help Nava tell our story in a way that resonates with prospective clients. You're detail-oriented and able to organize and manage processes, responsibilities, and team operations. You create clear frameworks to engage subject matter experts with varying degrees of familiarity with federal procurement in a structured and predictable way. You're at home in rapidly evolving, ambiguous situations and can adjust your strategy as the needs change. Most of all, you're excited about building a mature Proposal Management practice at Nava, motivated by making progress against our company mission, and ready to contribute to a high energy, purpose driven Business Development team.What you'll do Build a proposal management practice that helps Nava increase proposal quality and in support of Nava's growth goals Lead Nava Client Solutions Managers, Subject Matter Experts and reviewers through well-structured proposal efforts; effectively engage Nava leadership (Contracts, Staffing, etc) and teaming partners at the right times with the right information Author proposal content such as descriptions Nava's past performance and capabilities Manage concurrent proposal efforts without sacrificing clarity or quality Develop and support a compliance checklist for each opportunity, including evaluation criteria, required forms and contractual documents Curate, organize and and build 'evergreen' content that speaks to Nava's capabilities, projects and modern practices Required skills Experienced professional with 4+ years managing large solicitation responses for federal/state/local clients Experience in the Government Contracting IT industry, proposals/procurements and contracting understanding of either the US Federal Government or general State Governments Must have Gov't proposal experience and general knowledge of terminology/acronyms/lingo and application of NAICS and FAR Understand the cyclical requirements, timelines and expectations of Federal business development, proposals and contractors Must have professional writing, editing and communication skills in English and professionally represent Nava outside of the office at industry and networking events Experience developing and iterating consistent and effective Proposal Management processes Experience developing proposals in support of modern digital services, custom development or highly tailored solutions Experience curating and building high value and broadly applicable 'evergreen' content Experience creating or working with experts to translate complex concepts into compelling graphical content Ability to guide a multi-vendor team to a winning bid by providing structure while being flexible to new information and gathering input and feedback from across the team A proven ability to establish order, calm, and accountability through an effective proposal management practice An adaptive, empathetic, collaborative, and positive mindset Highly resourceful, reliable, and detail-oriented Other requirements All roles at Nava require the following: Legal authorization to work in the United StatesAbility to meet any other requirements for government contracts for which candidates are hired Work authorization that doesn't require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Perks working with NavaHealth coverage - comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage - Nava provides disability, life, and accidental death insurance at no cost Time off - vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays - enjoy 12 paid federal holidays each year on top of your regular PTOAnnual bonus - when Nava meets its goals, eligible employees receive a performance-based annual bonus Parental leave - paid time off for new parents, plus weekly meals delivered to your home Wellness program - full platform offering physical, mental, & emotional health resources & support tools Virtual care - see doctors online with no copay through UnitedHealthcare's virtual visit program Sabbatical leave - earn extended unpaid leave after continuous service for personal growth or rest 401(k) match - Nava matches 4% of your salary to support your retirement savings plan Flexible work - remote-first environment with flexibility built around your schedule and responsibilities Home office setup - company laptop & setup assistance provided via Staples for remote work needs Utility support - monthly reimbursement to help offset eligible home office utility expenses Learning opportunities - internal training programs and resources to help grow your professional skills Development opportunities - LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus - get rewarded when you refer great people who join the Nava team Commuter benefits - pre-tax commuter programs to support in-office travel when applicable Supportive culture - A collaborative and remote-friendly team environment where people genuinely care LocationWe have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touch Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at ********************** if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. Equal Employment OpportunityNava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary You will work on cross-functional teams to build scalable systems for our government -- designing, implementing, and delivering services that millions of Americans depend on. You care deeply about working on technology that improves people's lives, but don't think technology is always the answer. You are passionate about building large-scale systems that are inclusive, well-designed, fast, scalable, and secure, and you'll help set high standards for our teams in terms of simplicity, empathy, and accessibility. The Software Engineer role will be responsible for developing end to end systems for one of Nava's major government partners. The objective is to modernize an existing legacy enterprise platform to improve its public facing processes, and experiences which will enable users to have more access to the programs and services that they need, in real-time, in a more user friendly and uncomplicated way. This individual will be involved in everything, from strategy, and planning through to post production testing, and support.What you'll do Working with fellow Nava engineers to design, review, and build well-crafted software Collaborate with government partners and other contractors to architect, implement, and deploy new systems and improvements to existing systems Working in an agile manner to efficiently ship new features that meet user needs Creating tools and processes to automate our development, testing, and production workflows Writing and reviewing technical documentation, performing code reviews Participating in an on-call rotation to support production systems and investigate issues when they occur Taking part in hiring activities (e.g., submitting referrals, conducting interviews, and attending interview debriefs), as needed Required skills Open to Backend engineers At least 5 years of experience working in an agile, multidisciplinary team environment, preferably designing and building medium to large-scale on Cloud platforms Experience developing applications with Python, Fargate, Lambda,OpenAPI, Fargate, Lambda Experience working with AWS Step Functions Experience utilizing AWS cloud native services and big data technologies such as Apache Spark and Parquet Tenacity to dive into problems and iterate in working code Highly resourceful, reliable, and detail-oriented Ability to think strategically around trade-offs and short term vs. long term benefits An adaptive, empathetic, collaborative and positive mindset Excellent written and verbal communication skills, technical and otherwise Other requirements All roles at Nava require the following: Legal authorization to work in the United StatesAbility to meet any other requirements for government contracts for which candidates are hired Work authorization that doesn't require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Perks working with NavaHealth coverage - comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage - Nava provides disability, life, and accidental death insurance at no cost Time off - vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays - enjoy 12 paid federal holidays each year on top of your regular PTOAnnual bonus - when Nava meets its goals, eligible employees receive a performance-based annual bonus Parental leave - paid time off for new parents, plus weekly meals delivered to your home Wellness program - full platform offering physical, mental, & emotional health resources & support tools Virtual care - see doctors online with no copay through UnitedHealthcare's virtual visit program Sabbatical leave - earn extended unpaid leave after continuous service for personal growth or rest 401(k) match - Nava matches 4% of your salary to support your retirement savings plan Flexible work - remote-first environment with flexibility built around your schedule and responsibilities Home office setup - company laptop & setup assistance provided via Staples for remote work needs Utility support - monthly reimbursement to help offset eligible home office utility expenses Learning opportunities - internal training programs and resources to help grow your professional skills Development opportunities - LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus - get rewarded when you refer great people who join the Nava team Commuter benefits - pre-tax commuter programs to support in-office travel when applicable Supportive culture - A collaborative and remote-friendly team environment where people genuinely care LocationWe have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touch Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at ********************** if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. Equal Employment OpportunityNava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.

As a Business Automation Consultant, you will work directly with clients to guide them through their digital transformation journey. Your focus will be on interviewing stakeholders across all levels of the organization, analyzing existing processes, identifying automation opportunities, and designing streamlined workflows. The ideal candidate will bring a strategic mindset, strong interpersonal skills, and deep experience with process automation, particularly with Microsoft Power Automate. ESSENTIAL FUNCTIONS: Conduct in-depth interviews with senior leadership, managers, and frontline employees to gain a comprehensive understanding of current processes, challenges, and automation potential. Analyze, document, and map existing workflows to identify inefficiencies and areas for improvement. Design new and enhanced workflows that leverage Microsoft Power Automate to drive efficiency, improve accuracy, and reduce manual efforts. Create strategic roadmaps and recommendations for process optimization and automation that align with clients' long-term business objectives. Serve as a trusted advisor to clients, providing expertise on digital transformation, change management, and the benefits of automation. Collaborate with technical teams, including Power Automate Engineers, to ensure seamless implementation and integration of automation solutions. Monitor and assess the impact of newly implemented workflows, gathering feedback to refine and optimize automation efforts continually. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. ESSENTIAL FUNCTIONS: Bachelor's degree in Business, Information Technology, or a related field; MBA or relevant advanced degree is a plus. 7+ years of experience in digital transformation, process improvement, or related roles, with a strong understanding of automation technologies and methodologies. REQUIRED SKILLS: Proven experience in business process analysis and design, with expertise in identifying and implementing automation solutions using Microsoft Power Automate or similar platforms. Excellent interviewing and communication skills, with the ability to engage effectively with stakeholders at all organizational levels. Strong documentation skills, with experience creating clear and actionable process maps, workflows, and project roadmaps. Strategic thinker with a deep understanding of change management principles and the ability to drive adoption of new processes and technologies. Microsoft certifications, particularly related to Power Platform or Process Automation, are a plus. Strong instructional design skills and familiarity with LMS platforms. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $107,701 - $172,322 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

/OBJECTIVE The Service Coordinator is primarily responsible for providing exceptional customer service to our clients in an effort to ensure a high level of client satisfaction. The Service Coordinator is responsible for service schedules and technician allocation. They provide support by prioritizing incoming order requests, monitoring the work order board, coordinating installations, and ensuring order completion. ESSENTIAL FUNCTIONS ▪Manage all aspects of assigned dispatch board to ensure targeted service team utilization benchmarks and client project/service order target completion dates. ▪Answer client calls, emails, and correspondence in an appropriate and timely manner, and determine problem severity to establish priorities. Ensure prompt communications to clients (internal and external) on status information and estimated resolution times. ▪Proactively review and monitor the order board and email alerts to ensure timely and accurate client follow-up and resolution, proper process, and profitability. ▪Maintain assigned service team schedule, optimize change outcomes, and advise key stakeholders schedule status. ▪Provide support to Project Managers or Project Coordinators during development and implementation of project plans and timelines. ▪Prioritize and negotiate assignment of resources on project and professional service engagements. ▪Work closely with Service team for resource scheduling and to resolve disputed items or client concerns. ▪Work closely with Purchasing and Inside Sales teams to track product orders for installation. Regularly review open orders and follow up on outstanding items. ▪Develop and maintain relationships with internal and external clients. ▪Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪Perform other related duties as assigned. QUALIFICATIONS Education and Experience - An associate degree and 2 years of experience or equivalent experience. REQUIRED SKILLS 1.Proficiency with business collaboration tools such as MS Office applications and project management tools. 2.Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Must effectively listen to others. 3.Commitment - This is needed to see a project or task from start to finish. Must possess the ability to maintain the same energy and dedication throughout the project in an effort to learn, accomplish, and achieve despite difficulty, failure, and opposition. 4.Organization - Ability to use time, energy, and resources in an effective manner to achieve intended goals. 5.Relationships - Effective at building trust, finding common ground, having emotional empathy, and ultimately building good relationships with others. 6.Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. 7.Time Management - Ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. 8.Enthusiasm - Display excitement and a positive attitude towards work assignments, clients, and organization. 9.Flexibility - Adapt to changes in the work environment. Change approach or method to deal with difficult or unexpected situations while remaining calm. Have the ability to think quickly and articulate thoughts in an organized manner, even when unprepared. 10.Emotion Regulation - Ability to manage emotions, especially negative ones, to be able to think clearly and objectively, in turn to act accordingly. 11.Negotiation Skills - Ability to understand the other side's motivations with the goal to achieve a win-win resolution that is favorable, satisfies both sides, and maintains relationships for future interactions.

The Network Escalation Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide remote technical support, troubleshooting, and administration to Marco clients focused on the technology category of network infrastructure. ESSENTIAL FUNCTIONS: Provide technical support, remote help desk services, and consultative recommendations to billable and non-billable Marco clients focused on the following networking technologies: firewalls; routers; switches; access points. Troubleshoot networks to correct malfunctions and other operational problems. Act as a mentor and technical support advisor for team by assisting with escalated issues. Provide troubleshooting, coaching, and training for team members to enhance their ability to handle similar situations in the future. Perform network maintenance tasks such as firmware and code upgrades, as well as reconfigurations of network devices to align with best practices. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Accurately maintain documentation and comply with service administrative procedures, ticket updates, time entries and timesheets. Perform network assessments. Make recommendations on the configurations of network management software and the software platforms administered through the managed services NOC. Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. Function collaboratively as part of a fast-paced, client-oriented team. Maintain support desk expectations of time entry details and communication standards. Participate after hours work as required. Attend required company and department meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience. Previous MSP experience preferred. Current high level industry recognized certifications including one or more of the following: CCNA, CCNP. REQUIRED SKILLS: Solid understanding of network technologies and the OSI model. Proven experience in effective network troubleshooting. Proficiency with network diagnostic, management, and diagram tools. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it. Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can't solve it yourself, go find someone who can. Confidence - When you are assured of your own ability, it shows. You may however need assistance for the tough situations that can arise. Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. Enthusiasm - You need to be able to motivate yourself. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Pay Range: $38.08 - $59.03 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI