Business Analyst jobs at Tata Group

Production Support Engineer with Splunk and Dynatrace experience Must Have Technical/Functional Skills Senior Application Programmer The suitable candidate shall support running the day to day operations of the SIPH application environment. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. Review and decisioning infrastructure and application changes. Work closely with our application development team on miscellaneous items. Additional responsibilities include: - Identify opportunities for monitoring and automation. - Drive Prost Problem management process to get to root cause and corrective items. - Develop tools, dashboard, Reports, alerts or process using various tools like Splunk, Introscope etc. to aid and improvise monitoring and day to day tasks to reduce resource overhead. - Evaluate and participate in Changes/Releases. - Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliency. Job Description * Hands on experience with Database (Oracle Teradata) * Hands on experience in core Java and J2EE technologies * Experience in Job scheduling tool - Autosys. * Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace, Remedy * Experience with creating dashboards, reports, alerts, saved searches, and automations as per user/stakeholder requirements * Experience with configuring inputs and new connections with Splunk DB Connect * Knowledge on ITIL concepts like Incident and Problem Management * Knowledge on Incident Management (ITSM Remedy, MyITSM) * Must have previous production support experience. * Willing to be flexible sometimes with providing stand-by out-of-hour support on rotational basis for production system (as needed) * Good understanding of financial/banking industry * Creative and strong problem-solving skills * Excellent written and verbal communications skills * Ability to operate in high-pressure situations * Results oriented, and must be able to effectively interact with Senior Management and Business Partners Responsibilities * Support includes research, triage, defect resolution, compliance, and all other production support functions. * Provides on call support for incident/issue triaging and will coordinate with various support teams across the organization. * Communicates with line of business and management the overall status and health of the application. * Looks for areas of improvement in monitoring, application stability, and speed of determining root cause. * Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis. * Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc * Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. * Assesses initial severity, gather impacts, creates tickets (MyITSM), engages necessary support teams, and escalates as necessary to ensure timely restoration. * Participate in Disaster Recovery and Resiliency Exercise. * Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners. * Must be willing and able to express new ideas, concerns, and opinions directly to wider team in team meetings face-to-face and via remote-working tools. * Hands-on experience in Incident and problem management. Salary Range- $95,000-$115,000 a year

Must Have Technical/Functional Skills Required Qualifications: * Minimum 10 years of experience in software testing, with a focus on large-scale financial and data transformation programs * Minimum 5 years of experience testing ERP systems like Oracle Fusion / ERP Systems / financial reporting * Strong understanding of financial accounting principles and processes with ERP system (General ledger, Accounts Payable, Accounts Receivable, etc.) * Proven experience creating end-to-end test strategy documents, test plans, test estimation and leading a team of testers in future * Demonstrated expertise in hands on testing, lead a small offshore QA team of manual and automation testers. * Excellent communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams (offshore and onsite) and stakeholders. * Should work from office for 3 to 4 days a week Preferred Qualifications: * Hands-on experience in developing and executing automation test cases using tools like QuerySurge and Microsoft Playwright * Experience using Azure DevOps for defect management, sprint backlog maintenance, and test case management * ETL Tester experience in data migration projects · Experience in Property and Casualty Insurance (P&C) About the Role: We are seeking an experienced Senior Tester for a multi-year financial and data transformation program. This pivotal role will be responsible for defining test strategies, testing the functionalities and leading a small team of manual and automation testers. You will work closely with business stakeholders, development teams, and leadership to drive successful project outcomes. Responsibilities: * Develop and implement a comprehensive test strategy for a financial transformation program, ensuring alignment with business objectives and project timelines. * Define and execute an test strategy for data transformation initiatives. * Perform end-to-end testing for data transformation project. * Test Planning & Execution: * Analyze business requirements and translate them into detailed test plans, test strategy documents, test evaluation reports, and accurate effort estimations. * Execute system integration testing (SIT), functional testing and regression testing. * Perform data verification across multiple stages of the ETL process, ensuring data integrity and accuracy. * Stakeholder Management & Communication: * Serve as the primary point of contact for all testing-related activities, maintaining clear and consistent communication with business SMEs, scrum masters, development teams, and senior leadership. * Provide regular status reports, highlighting progress, risks, and mitigation strategies. * Facilitate effective collaboration and ensure alignment among all stakeholders. * Quality Assurance & Risk Management: * Establish and enforce quality standards to ensure all project deliverables meet or exceed expectations. * Identify and proactively address potential risks, developing and implementing effective mitigation plans. < strong>TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range : $100,000-$120,000 a year

Must Have Technical/Functional Skills Rest API, Kafka, UML, SQL, Mongo DB, Swagger Roles & Responsibilities * Required minimum of 6 years professional experience as Analyst and Service Designer. * Should have experience in designing Kafka topics. * Should have experience in getting requirements from business & designing Rest API. * Experience in Swagger. * Experience on UML or BPMN, workflow design * Working knowledge of SOAP Web Services, XML, JSON, XSD, WSDL, Postman * Experience working with Oracle, Mongo DB and SQL * Should be able to design Mongo Collections & documents. * Technical writing skills, good oral and written communications and presentation skills * Ability to work both independently and as part of a team TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $100,000 - $110,000 a year

Must Have Technical/Functional Skills Skills: - Azure Cognitive Services integration - Databricks and SQL Server - Offline Open-Weight Model Usage - Databricks Foundational model Integration - Claude API implementation a plus - Third-party pre-trained NLP libraries - Python and NLP frameworks (spa Cy, Hugging Face, NLTK) - Healthcare/clinical text processing Experience: - 5+ years AI/ML engineering - Clinical NLP and healthcare data extraction experience - LLM fine-tuning and prompt engineering - Deployment to Production Salary Range $120,000-$140,000year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

FTP Data Engineer * Maintain robust data pipelines for ingesting and processing data from various sources, including SFTP servers. * Implement and manage automated SFTP data transfers, ensuring data security, integrity, and timely delivery. * Configure and troubleshoot SFTP connections, including handling authentication, key management, and directory structures. * Develop and maintain scripts or tools for automating SFTP-related tasks, such as file monitoring, error handling, and data validation. * Collaborate with external teams and vendors to establish and maintain secure SFTP connections for data exchange. * Ensure compliance with data security and governance policies related to SFTP transfers. * Monitor and optimize SFTP performance, addressing any bottlenecks or issues. * Document SFTP integration processes, configurations, and best practices. * Responsible for providing monthly SOC controls. * Experience with Solimar software. * Responsible for period software updates and patching. * Manage open incidents. * Responsible for after-hours and weekends on-call duties * Minimum (3-5) years related work experience * Experience with Microsoft Software and associated server tools. * Experience with GoAnywhere managed file transfer (MFT) solution. * Experience with WinSCP * Experience with Azure Cloud * Proven experience in data engineering, with a strong emphasis on data ingestion and pipeline development. * Demonstrated expertise in working with SFTP for data transfer and integration. * Proficiency in scripting languages (e.g., Python, Shell) for automating SFTP tasks. Salary Range- $80,000-$105,000 a year #LI-NR3 TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Skill: Udeploy Engineer Must Have Technical/Functional Skills: * Strong hands-on experience with IBM UrbanCode Deploy administration and configuration. * Proficiency in scripting (Shell, Python, Groovy). * Familiarity with build tools (Maven, Gradle) and version control (Git). * Knowledge of containerization (Docker, Kubernetes) and cloud platforms (AWS/Azure). * Experience integrating UDeploy with CI/CD pipelines. Roles & Responsibilities: * Design and implement deployment automation using IBM UrbanCode Deploy (UDeploy). * Configure and manage UDeploy components, processes, and resource hierarchies. * Integrate UDeploy with CI/CD tools (Jenkins, Git, Maven, Artifactory). * Set up and maintain environments, agents, and resource trees. * Develop reusable deployment workflows for applications and microservices. * Troubleshoot deployment issues and optimize processes for scalability. * Ensure compliance with security and governance standards. Salary Range - $100,000-$120,000 a year TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Skill: MS Fabric Engineer Must Have Technical/Functional Skills: * Minimum 6-8 years of relevant experience working as Azure analytics developer. * Understand business requirements and actively provide inputs from Data perspective. * Understand the underlying data and flow of data. * Hands-on experience with Microsoft Fabric Lakehouse architecture, including Lakehouse SQL, OneLake, and Direct Lake integration with Power BI. * Ability to develop and optimize PySpark notebooks within Fabric for large-scale data processing. * Experience in Fabric pipeline orchestration and integration with Azure Data Factory or Fabric Dataflows Gen2. * Strong understanding of data governance and security in Fabric, including sensitivity labels and lineage. * Should be able to implement modules that has security and authorization frameworks. * Monitor ADF & Synapse pipelines and retrigger basis on application functionality. * Produce unit tests for Spark transformations. * Spark / Database query tuning and performance optimization. * Advance knowledge and hands on experience with Azure SQL DB, ADF, Synapse Analytics and Power BI. * Able to analyze and understand complex data. * Knowledge of Azure Data Lake is required and Azure Services like SQL database and ADO. * Ability to debug existing notebook and suggest solutions for bug fixes and minor enhancements. * Ability to understand the business requirement and create pipelines, notebooks, link with parent notebook and test the code changes end to end. * Expertise in Python, PySpark, SparkSQL Roles & Responsibilities: * Have a good understanding of the concepts of Data Warehousing. * Analyzing the defects and its impact, proposing workaround for the issue. * Develop, customize, and manage applications that integrate with Azure cloud services. * Application Development and Support experience. * Work in agile model and provide quick solutions that are efficient and compliant to organization guidelines. * Be a subject matter expert. Salary Range - $125,000 - $130,000 a year TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Skill: WebMethods Developer Must Have Technical/Functional Skills: * WebMethods development experience using SoftwareAG Integration Server. * Designer, Universal messaging. * MWS. * TN. * Atleast 1 RDBMS system (Oracle or SQL Server). * Familiarity with SOAPUI, Kibana. * Ability to work with various non-technical / technical teams to understand and document Integration specific requirements. * Create high level/ detailed design documents specific to WebMethods portion of work. * Ability to present designs in technical meetings. Good to have: * APIGEE/Java/Kafka knowledge is a plus. * Knowledge on WM integration with mainframe/salesforce/google cloud is a plus Roles & Responsibilities: * Develop and maintain integrations using WebMethods Integration Server, Designer, Universal Messaging, MWS, and Trading Networks. * Work with RDBMS systems (Oracle/SQL Server) for integration logic, data mapping, and adapter-based connectivity. * Design, document, and present high-level and detailed integration design specific to the WebMethods components. * Collaborate with technical & non-technical teams to gather integration requirements and translate them into technical solutions. * Use tools like SOAPUI and Kibana for API testing, monitoring logs, debugging, and ensuring stable integration performance. Salary Range - $90,000-$120,000 a year TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Skill: Sr. Front End Developer/Engineer Responsibilities: * Strong understanding of Web Standards and HTML semantics. * Strong CSS knowledge. * Advanced knowledge of WCAG 2.0 and ADA standards and compliance. * Experience with BEM or other modular CSS methodology. * Experience with CSS preprocessors (e.g. Sass or Less). * Advanced JavaScript knowledge. * Experience using Angular (or other framework) in a corporate environment, not including school. * Experience creating and using reusable UI components. * Experience writing unit tests and utilizing automated testing. * Familiar with Design and UX guidelines. * Good verbal, written and listening communication skills. Salary Range - $90,000-$120,000 a year TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Skill: WebMethods Developer Must have technical skills: * WebMethods development experience using SoftwareAG Integration Server, Designer, Universal messaging. * Experience using MWS, TN. * Atleast 1 RDBMS system (Oracle or SQL Server). * Familiarity with SOAPUI, Kibana. * Ability to work with various non-technical / technical teams to understand and document Integration specific requirements. * Create high level/ detailed design documents specific to WebMethods portion of work * Ability to present designs in technical meetings. Good to have: * APIGEE/Java/Kafka knowledge is a plus. * Knowledge on WM integration with mainframe/salesforce/google cloud is a plus . Salary Range - $100,000-$120,000 a year TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Application Support Coordinator Must Have Technical/Functional Skills * Owns the design, development, implementation, assessment, and support of multiple environments, applications, and platforms under HR, Procurement, & Accounts Payable lines of business * Participates in the overall health, performance, and availability of the environments and actively works resolution of system impacts for one or more applications or platforms * Embraces mentorship and training from senior engineers * Collaborates with cross-functional teams to understand business requirements and translate them into technical solutions * Provides continuous improvement ideas to reduce expenses and/or improve efficiency * Stays up to date with application releases, new features & best practices, and provides recommendations for adoption * Applies recommended information security standards when resolving issues and seeks to validate * Assesses the technical viability of new and emerging products and technologies * Contributes to technical documentation, requirements specifications, and project artifacts * Identifies potential standards and best practices to implement * Create and maintain architecture diagrams for supported technology areas Roles & Responsibilities * Production support experience * Contributes to technical documentation, requirements specifications, and project artifacts * Identifies potential standards and best practices to implement * Create and maintain architecture diagrams for supported technology areas Salary Range- $100,000-$110,000 a year

* 8-10 years of overall experience * Strong proficiency in Databricks optimization, data modeling, Azure Data Factory pipeline * Strong proficiency with Schema design, query optimization, data governance. * Experience with data warehousing and data lake technologies. * Experience with containerization technologies such as Docker and Kubernetes. * Strong proficiency with CI/CD pipelines and DevOps practices. * Strong understanding of data structures, algorithms, and software design principles. * Understanding of the Software Development Life Cycle, including CI/CD and automation tools * Strong experience with modern application development workflows and version control systems like GitHub and GitHub Actions. * Ability to lead a technical group in solving problems and moving forward. * Strong interpersonal and communication skills Roles & Responsibilities: * Create bridges between backend and data teams and ensure consistency across consumers. * Flexibility to work with offshore teams which might involve late evening standups is required. * Collaborate within and across agile teams to design, develop, validate, deliver, and support technical business solutions. * Apply expertise in programming languages and frameworks such as python, pyspark, Databricks, Azure * Create, implement and deploy data pipelines including orchestration using GitHub, GitHub Actions and Databricks Bundles and Jobs * Ability to upskill and apply new skills rapidly as needed. * Use Scrum/Agile methodologies and DevOps principles combined with the latest in internal and external technologies to deliver value to internal customers. * Apply expertise in data engineering to make large, distributed data sets accessible and performant. Make recommendations for performance tuning and cost considerations. * Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity. * Escalate concerns to leadership, as needed, and work independently to remove roadblocks for the team. * Drive continuous improvement to deliver solutions that are at the forefront of industry leading techniques while also adhering to best practices. TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financi al Assistance: Legal Assistance , 401K Plan, Performance Bonus, College Fund, Studen t Loan Refinancing. #LI-RJ2 Salary Range - $100,000-$120,000 a year

Senior Java Developer * Looking for Strong Sr and Advanced skills in C++, Kafka, Java Developer with microservices background * Must have hands-on experience in building state-of-art enterprise Portals and market facing APIs using Microservices Architecture * Must have a well-rounded experience on overall Architecture including Containerization, Architectural patterns, APIs, Caching, DevOps, Frameworks & Databases * 30%~40% of the time spent on coding and/or hands-on technical implementation and/or reviewing the code/designed solutions. * Experience in working with larger teams including Enterprise Architecture, Staff Engineers, Product and Delivery teams * Define solution requirements and technical implementation approach * Ability to lead/work with remote teams placed in different geographies lead and provide technical mentorship * Skill-sets: Experience in Spring boot/ Hibernate Frameworks * Strong computer science fundamentals such as algorithms, data structures, multithreading, object-oriented development, distributed applications, client-server architecture\Understanding of Cloud Native Principles and architectures and Experience in creating platform level cloud native system architecture with low latency, high throughput, and high availability Salary Range- $90,000-$110,000 a year

Network Operations Engineer * Daily SORT processing and JCL modification * Running daily and nightly batch jobs * Job scheduling and submission * System monitoring, performing health checks, escalating and resolving system errors or abends, and generating performance reports * 24/7 Monitoring, maintaining, and troubleshooting infrastructure * Diagnosing and resolving network issues, including hardware, software, and connectivity problems. * Incident response * Communicating with other IT teams, vendors, and sometimes customers to resolve issues and escalate problems when needed. * Creating and maintaining documentation for network configurations, troubleshooting procedures, and incident resolutions. * Performing routine maintenance tasks such as backups, updates, and security patching. * Manage open incidents * Responsible for after-hours and weekends on-call duties * Minimum (6-8) years related work experience * Mainframe operating systems like z/VSE, job control languages, scheduling tools, and strong analytical and communication abilities. * Experience with network monitoring tools, incident management systems, and network security practices. * Strong understanding of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and operating systems. * Ability to quickly diagnose and resolve network issues using various tools and techniques. * Effective verbal and written communication skills to collaborate with others and explain technical information. * Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment. Salary Range- $70,000-$75,000 a year #LI-SP3 #LI-VX1

Network Operations Engineer * Daily SORT processing and JCL modification * Running daily and nightly batch jobs * Job scheduling and submission * System monitoring, performing health checks, escalating and resolving system errors or abends, and generating performance reports * 24/7 Monitoring, maintaining, and troubleshooting infrastructure * Diagnosing and resolving network issues, including hardware, software, and connectivity problems. * Incident response * Communicating with other IT teams, vendors, and sometimes customers to resolve issues and escalate problems when needed. * Creating and maintaining documentation for network configurations, troubleshooting procedures, and incident resolutions. * Performing routine maintenance tasks such as backups, updates, and security patching. * Manage open incidents * Responsible for after-hours and weekends on-call duties * Minimum (6-8) years related work experience * Mainframe operating systems like z/VSE, job control languages, scheduling tools, and strong analytical and communication abilities. * Experience with network monitoring tools, incident management systems, and network security practices. * Strong understanding of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and operating systems. * Ability to quickly diagnose and resolve network issues using various tools and techniques. * Effective verbal and written communication skills to collaborate with others and explain technical information. * Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment. Salary Range- $60,000-$70,000 a year #LI-SP3 #LI-VX1

* Design, configure, and maintain SharePoint Online environments, including site collections, permissions, workflows, and integrations. * Collaborate with business units to gather requirements and implement SharePoint solutions that improve collaboration and document management. * Monitor system performance, conduct regular audits, and ensure compliance with security and governance policies. * Manage user access and roles using Microsoft Entra ID (formerly Azure AD) and Privileged Identity Management (PIM) * Troubleshoot and resolve complex issues, including escalations from Microsoft support * Develop and maintain documentation, training materials, and best practices. * Lead SharePoint migration projects and integrations with Microsoft 365 services (e.g., Teams, OneDrive, Power Platform). * Stay current with Microsoft roadmap updates and recommend improvements or new features equivalent experience). * 5+ years of experience administering SharePoint environments. * Strong knowledge of SharePoint Online, PowerShell scripting, and Microsoft 365 ecosystem. * Knowledge of Power Platform (Power BI/Power Automate) a plus. * Knowledge of Windows Servers and VMWare a plus. * Knowledge of administrating and maintaining Exchange Online a plus. * Experience with Microsoft Entra ID, PIM, and security best practices. * Excellent communication and stakeholder engagement skills. Salary Range- $70,000-$75,000 a year #LI-SP3 #LI-VX1

VMware / Windows server / O365 Engineer * Design, implement and document new solutions utilizing best practice technologies and methodologies * Serve as a primary escalation point for all issues involving servers, components, and applicable applications * Identify, analyze and communicate recurring problems and develop remediation plans * Provide mentoring on change management and troubleshooting methodologies as appropriate * Maintain and support server and SAN environments * Conduct implementation, configuration and support of the VMware environment * Support Microsoft Exchange and Office 365 * Support cloud environment and cloud migration efforts * Responsible for applicable systems and data security including development of appropriate reporting tools * Manage system implementations or upgrades as projects arise as well as perform periodic maintenance * Participate in costing efforts for projects, providing cost and sizing estimates * Contribute in after-hours coverage rotation or as on-call for critical events * MCSA or MCSE Certifications a plus * Azure or AWS Professional Certifications a plus * Five (5) plus years of relevant work experience * Knowledge of TCP/IP networks * Enterprise server application experience includes, but is not limited to; Microsoft Exchange, Active Directory, Microsoft SQL Server, and Microsoft SharePoint Server * Advanced experience with VMware environment * Advanced experience with Microsoft Server Software and associated server tools * Advanced experience with Microsoft Azure a plus * Experience with AWS a plus * Experience with Linux a plus * Experience in SAN management Salary Range- $70,000-$75,000 a year #LI-SP3 #LI-VX1

EUC / Desktop Engineer * Design and maintain enterprise desktop images and deployment processes using tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, Tanium or Autopilot. * Develop and manage Group Policies (GPOs) and configuration baselines to enforce security and compliance standards. * Provide Tier 3 support for escalated desktop, laptop, and peripheral issues. * Lead desktop-related projects such as OS upgrades, hardware refreshes, and software rollouts. * Automate repetitive tasks using PowerShell or other scripting tools. * Monitor and report on endpoint health, patch compliance, and software inventory. * Collaborate with security teams to implement and maintain endpoint protection solutions. * Evaluate and recommend new desktop technologies and tools to improve efficiency and user experience. * Maintain documentation for desktop standards, procedures, and troubleshooting guides. * Participate in after-hours support rotation and respond to critical incidents as needed. * Participate in costing efforts for projects, providing cost and sizing estimates * Assist server engineering team with minor server support tasks. * 5+ years of experience in desktop engineering or enterprise IT support. * Strong experience with Windows 10/11, Active Directory, and Microsoft 365. * Proficiency with endpoint management tools such as SCCM, Intune, or similar. * Experience with scripting and automation (PowerShell preferred). * Familiarity with virtualization technologies (e.g., VMware Horizon, Citrix) is a plus. * Experience with MacOS and Linux endpoints is a plus. * Microsoft certifications (MD-102, MS-100, MS-101) a plus. * Knowledge of ITIL practices and service management tools (e.g., ServiceNow). * Windows server experience a plus. * Knowledge of VMWare is a plus. Salary Range- $60,000-$65,000 a year #LI-SP3 #LI-VX1

IT Service Desk Engineer * Act as a single/first point of contact for phone calls and chats for IT issues and queries * Troubleshoot basic (L1 and L2) issues as per standard operating procedure * Updating knowledge base as and when required * Escalate unresolved calls to appropriate teams * Log all calls in Service Now * Take ownership of user issues and communicate progress in a timely manner * Adhere to defined standards, policies and procedures * Participating in persistent group chats2 * Compliance with Audit policy * Production Support * 2-4 years of experience in desktop support or engineering. * Knowledge of ITIL practices and service management tools (e.g., ServiceNow). * Windows server experience a plus. Salary Range- $40,000-$45,000 a year #LI-SP3 #LI-VX1