Tavant jobs - 43 jobs

Tavant Technologies is seeking a highly motivated and experienced Media RSD to join our dynamic team. As the Media RSD, you will be responsible for leading media sales and business development activities within the company. Must be located or willing to relocate to Los Angeles or New Jersey. * Strong "IT Sales" background. Must have sold IT services to Media companies * Good experience handling media clients * Should enjoy the chase and close deals successfully

## Job DescriptionZendesk is seeking a dynamic and experienced Director of IT Customer Service and Support to lead and develop a high-performing team dedicated to supporting critical customer-facing processes, specifically focusing on the Onboard to Renew (OTR) value stream. The ideal candidate will possess a strong background in customer service technology, have extensive experience delivering business impacting technology, experience deploying and designing AI solutions, and foster collaboration across diverse teams and geographies. This role will also own the technological implementation of Zendesk, our flagship product, for internal use.## What You'll Be Doing:* **Team Leadership**: Lead, mentor, and develop IT teams that support customer service and support applications and processes related to Onboard to Renew. Foster a collaborative culture to encourage high performance across geographically distributed teams. Support and build team cohesiveness, career growth, and experimentation.* **Business Partnership**: Serve as a strategic advisor to business leaders worldwide, ensuring that technology solutions align closely with company objectives. Provide insights and data-driven recommendations to support key company initiatives, enhancing decision-making processes. Business partner engagement and management is a critical strength area for this role.* **System Oversight**: Ensure seamless operation, integration, and enhancement of customer service and support applications to meet changing business needs. Oversee compliance and best practices in customer service systems management for OTR streams.* **AI Integration & Value Stream Enhancement**: Assist our business partners to design and implement scalable, efficient customer service and support processes, with a strong focus on leveraging AI solutions. This includes continuous improvement initiatives that enhance operational efficiency within OTR areas to align with Zendesk's growth strategy.## ## Key Values We UpholdIn this role, you will be guided by our core values:* **Lead with Exceptional Service**: Continuously strive to exceed the expectations of our stakeholders, ensuring that our solutions and interactions reflect a commitment to exceptional service.* **Deliver the Simplest Solution**: Focus on simplicity and effectiveness, prioritizing straightforward and efficient approaches that yield optimal results.* **Take Pride in Our Work**: Exhibit ownership of your deliverables, ensuring that all requirements and documentation reflect high standards of quality and excellence.* **Care for Each Other**: Foster an inclusive team environment where collaboration and mutual respect thrive, understanding that we achieve more when we support one another.## ## What You Bring to the Role:* **Education**: Bachelor's degree in Business, Information Technology, or a related field; an MBA or relevant certification is preferred.* **Experience**: 10+ years of experience in IT customer service, support operations, or related roles, including at least 5 years in a leadership capacity.* **Technical** **Expertise**: Proven experience and knowledge of customer service and support applications supporting OTR processes (e.g., CRM systems, ticketing systems, knowledge base software). Familiarity with key customer service platforms such as Zendesk software is a significant plus.* **AI** **Acumen**: Demonstrated ability to meaningfully apply AI to creatively solve business and technical problems.* **Team** **Development**: Demonstrable experience in building and developing high-performing, globally distributed teams.* **Problem-Solving Skills**: Excellent problem-solving, organizational, and project management skills, with an ability to prioritize and drive projects towards successful completion.* **Interpersonal** **Skills**: Strong interpersonal and communication skills, with a talent for effective collaboration across functions and geographies.* **Agility**: Experience driving scalability in fast-paced, high-growth environments, along with a solid understanding of Agile frameworks with the ability to develop and maintain frameworks and processes that provide clear visibility and transparency of the IT-customer service roadmap and priorities to stakeholders.* **Change** **Management**: Proven ability to drive change and manage complex projects, including platform re-platform initiatives.If you are a visionary leader passionate about customer service processes and technology, and you strive for the best of the best, we invite you to apply and join our vibrant team at Zendesk!## At our organization, we celebrate diversity and inclusion as essential components of innovation and success. We strive to create an environment where every team member can flourish and contribute their unique perspectives. Step into a role that not only challenges you but also drives meaningful impact within our customer service and support operations.If you're ready to elevate your career, contribute to transformative customer service solutions, and embody our core values, we invite you to apply today! We are an equal opportunity employer, committed to cultivating an inclusive environment where all employees can thrive.#LI-GHThe US annualized base salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any #J-18808-Ljbffr

Job Title: Printer Technician Job Type : Temp to Engage Pay Rate: $24/ hr. Work Days: Mon - Fri, 8:00 AM-4:30PM (40 hrs./week) Work Address: 101 City Drive , Orange. Main Campus . Multiple addresses for the locations of the printers and copiers. Qualifications/ Requirements: In-Person Customer Service experience, basic PC and Networking, basic experience on operating printer and copier, basic mechanical and technical skill would be successful in this role. Job duties: First responder for service and supply request on fleet of printers. Install/move printers, monitor supply levels, replenish consumables, perform basis setup of IP address and print driver, customer service. There will be extensive walking and standing around hospital campus to visit customer's office/location of printer, occasional lifting.

## Job DescriptionZendesk's people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.Our team is dedicated to providing a state-of-the-art retrieval-augmented generation (RAG) platform across multiple channels; including customer service bots, email and search. In collaboration with ML scientists, we deliver high-quality AI products leveraging the latest tools and techniques, and serve them at a scale that most companies can only dream of. We're passionate about empowering end-users to quickly find answers to their questions, and helping our customers make the most of their knowledge base.**We're looking for a Senior ML engineer to join our team and play a key role in levelling up the RAG platform powering Zendesk!**## ## **What you'll be doing*** Delivering AI-powered capabilities to our customers at Zendesk scale using the latest in LLM technology* Working closely with Product Management, ML Scientists and other ML Engineers to define feature scope and implementation strategies* Mentoring junior team members, as well as pairing with more experienced colleagues to foster mutual learning* Supporting our deployed services to ensure a high level of stability and reliability* Contributing to discussions regarding technical design and best practices* Writing clean and maintainable code to meet the team's delivery commitments* Here some of the challenges you will be working on:* + And many more!## ## **What you bring to the role**### **Basic Qualifications*** 4+ years developing machine learning systems in Python* Solid understanding of architecture and software design patterns for server-side applications* Experience with managing and deploying cloud services with a cloud provider (AWS, GCP, Azure)* Experience building scalable and stable software applications* Collaborative and growth mindset, with a commitment to ongoing learning and development* Self-managed and agile, with the ability to problem-solve independently* Excellent communication skills, both written and verbal### ### **Preferred Qualifications*** Experience with using LLMs at scale* Experience in designing and implementing RAG systems* Experience with managing and deploying cloud services with AWS* Proven experience making data-driven engineering decisions; formulating hypotheses, conducting experiments, and analyzing results.## ## **What our tech stack looks like*** Our code is largely written in Python, with some parts in Ruby* Our platform is built on AWS* Data is stored in RDS MySQL, Redis, S3, ElasticSearch, Kafka, and Athena* Services are deployed to Kubernetes using Docker, with Kafka for stream processing* Infrastructure health is monitored using Datadog and Sentry## ## **What we offer*** Team of passionate people who love what they do!* Exciting opportunity to work with LLMs and RAG (retrieval augmented generation), rapidly evolving fields in AI* Ownership of the product features at scale, making a significant impact for millions of customers* Opportunity to learn and grow!* Possibility to specialise in areas such as security, performance, and reliability**...and everything you need to be effective and maintain work-life balance*** Flexible working hours* Professional development funds* Comfortable office and a remote-friendly environment## About ZendeskZendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.#LI-MK12**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request. #J-18808-Ljbffr

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. Our AI-informed solutions transform every interaction into an opportunity for authentic human connection, empowering organizations to create outstanding customer experiences at scale. To advance this vision, we are seeking a dedicated, AI-savvy SMB Account Executive with a proven track record in B2B sales and a passion for driving SaaS growth. In this role, you will grow our SMB account base by hunting new opportunities, closing deals of all sizes, and building broad, trusted relationships. As a key member of our team, you'll harness the latest in AI-driven insights and solutions to accelerate revenue growth, align with customer goals, and deepen Zendesk's impact across the SMB landscape. What you will do: Drive top-line revenue growth by acquiring new SMB customers, leveraging innovative and AI-powered strategies for pipeline development and account expansion. Manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools. Proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions for each customer. Co-create with customers clear AI transformation roadmaps grounded in measurable KPIs, uncovering and addressing unique business challenges through deep AI-driven insights. Develop and articulate compelling, data-backed ROI and value cases that impact procurement decisions and demonstrate clear business impact. Tracking and communicating realized outcomes to foster loyalty and drive upsell opportunities. Hold consultative technical conversations regarding AI product architecture and integrations, collaborating closely with Solutions Engineers, AI Specialists, and cross-functional teams to co-design innovative solutions. Identify and pursue opportunities to cross-sell and up-sell new products and services, maximizing account revenue and profitability by understanding adoption history and customer needs. Consistently anticipate AI market trends and competitor moves, leveraging this intelligence to sharpen deal strategies and influence Zendesk's go-to-market approach. Build and maintain a robust, accurately tracked pipeline of qualified opportunities in Salesforce, providing weekly, monthly, and quarterly forecasts while meeting or exceeding revenue targets and activity KPIs. Collaborate with Marketing, Business Development, and other internal teams to optimize sales campaigns and execution, ensuring seamless and tech-enabled customer engagement. Champion the customer voice and act as a Zendesk AI thought leader. Staying relentlessly curious about new trends and raising organizational standards for AI-powered sales excellence. Demonstrate an understanding of local market dynamics and customer behaviors relevant to your assigned territory or region. Manage sales pipeline rigorously, employing qualification frameworks and consistent forecasting to maximize deal velocity and accuracy. Handle renewal processes and collaborate cross-functionally to ensure seamless customer onboarding and account expansion. Collaborate effectively with internal teams including marketing, customer success, and product specialists to amplify sales impact. What you bring to the role: At least 2 years B2B sales or solution engineering experience in SaaS, with a proven record of exceeding targets. Experience engaging and expanding relationships across various customer levels, ideally within a technology-driven environment. Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations. Demonstrated success in account research, prospecting, customer outreach, and closing deals using AI-assisted and traditional methods. Excellent organizational skills with the ability to manage a high volume of opportunities, multiple priorities, and detailed forecasting through Salesforce or similar CRM tools. Entrepreneurial spirit, collaborative mindset, and relentless drive for learning and growth. Especially, regarding AI and automation trends. Outstanding communication, presentation, and negotiation abilities. Experience creating and executing territory/account plans and leveraging key sales tools such as Salesforce, Outreach, and Clari. BA/BS degree or equivalent experience. Willingness to travel as needed. Who you are: Customer-Centric Innovator: Anticipates customer needs and drives innovation by blending human experience with AI capabilities to deliver meaningful business impact and value. Data-Driven Decision Maker: Utilizes AI-generated insights and analytics to inform, optimize, and personalize every stage of the sales process from discovery through closing. Collaborative Influencer: Fosters strong, trust based partnerships, both internally and externally, to elevate team performance and customer outcomes. Continuous Learner & Mentor: Proactively stays ahead of AI trends, shares knowledge, and develops peers to build collective AI fluency across the organization. Strategic Thinker with Execution Focus: Balances visionary thinking about the future of AI-enabled sales with disciplined, results-oriented execution for high impact outcomes. #LI-LM5 The US annualized OTE (On Target Earnings) range for this position is $134,000.00-$200,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

A prominent customer service software company is seeking a Staff Software Engineer to join their Search ETL team. You will develop and maintain scalable data delivery systems, drive architectural modernization, and collaborate with cross-functional teams to deliver high-impact projects. The ideal candidate has strong experience with Ruby and data pipelines, as well as excellent communication skills. This role is hybrid, requiring some in-office attendance at the San Francisco location. #J-18808-Ljbffr

Job DescriptionJoin Our Dynamic Marketing Internship Program at Zendesk At Zendesk, marketing drives our mission to create exceptional customer experiences powered by AI-driven, user-friendly software. Our global marketing organization is a hub of creativity, innovation, and collaboration, working across channels and functions to connect customers to solutions in meaningful ways. We are excited to announce multiple internship openings for Summer 2026, offering motivated students and recent graduates hands-on opportunities to develop their skills, contribute to real projects, and learn from seasoned marketing professionals in a fast-paced, global SaaS environment. Whether you're passionate about digital marketing, product promotion, public relations, campaigns, partner marketing, or integrated strategies, we have a role that fits your interests and career goals. Our Internship Opportunities At A Glance: Web Marketing Intern: Support the global web presence, optimize digital experiences, and learn website management with a brand focus. Associate Product Marketing Specialist Intern: Assist with messaging, product launches, and market research to enable sales and marketing partners. Communications & Social Impact Marketing Intern: Work on PR initiatives, media outreach, and storytelling to elevate Zendesk's industry leadership. NA Field and Campaign Marketing Intern: Help plan and execute demand generation campaigns and events focused on North America. Lifecycle Strategy Intern: Collaborate on global demand generation and lifecycle marketing strategies, campaigns, and customer journeys. Global Partner Marketing Intern: Engage with Zendesk's partner ecosystem to support joint marketing efforts and drive pipeline success. Global Demand Gen Intern: Plan and manage Tier 1 marketing campaigns, digital events, and integrated customer journey mapping. Content Intern: Support content strategy and creation by assisting with copywriting, editing, editorial calendar management, and content performance analysis across multiple channels. Digital Expansion Campaigns Intern: Support multi-channel campaigns targeting existing customers to drive growth. Assist with campaign planning, execution, analysis, and optimization using digital and AI-driven marketing techniques. Scaled Marketing Intern: Support customer research, campaign optimization, and data analysis to inform targeted marketing strategies. Contribute to AI-driven process improvements and reporting for scalable marketing programs. Start up Marketing Intern: Support initiatives empowering startups by designing learning paths and building expert networks. Gain experience driving digital programs and events tailored to early-stage companies. What We're Looking For We seek passionate, proactive, and creative individuals eager to learn and contribute. Ideal candidates are currently pursuing a bachelor's degree in Business, Marketing, Communications, Program Management, or related fields, typically graduating in Winter 2026 or Spring 2027, or have already graduated. Intern Program Dates: June - August 2026 Location: San Francisco office (Monday-Thursday in-office, WFH Fridays) Our interns bring: A positive, growth-oriented marketing mindset with curiosity and initiative. Strong written and verbal communication skills. Ability to multitask, stay organized, and meet deadlines in a fast-paced environment. Team-oriented attitude and willingness to collaborate across diverse groups. Basic familiarity with digital marketing tools and platforms, with eagerness to expand skills. Bonus points for internship experience, knowledge of AI productivity tools, and interest in global or multilingual marketing. Why Join us Hands-On Experience: Work on real marketing projects impacting brand presence, campaigns, and customer engagement. Mentorship: Learn from experienced marketing professionals who provide personalized guidance and career development. Networking: Build valuable connections within Zendesk and with industry professionals. Professional Growth: Develop skills in digital marketing, communications, campaign management, analytics, and partner enablement. Exposure to AI-Powered Innovations: Understand how AI shapes customer experience marketing in a leading SaaS company. Join us for an unforgettable summer where you'll gain practical experience, grow your skills, and make lasting connections-all while contributing to meaningful work at Zendesk. The US hourly base rate range for this position is $30.29-$45.67. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

A global technology company is seeking a Vice President, Treasurer to lead their treasury function in San Francisco, California. This role focuses on driving growth, optimizing cash flow, and managing enterprise level risks. The ideal candidate will have over 15 years of experience in treasury operations and exceptional leadership skills. This position offers a hybrid work environment with competitive compensation and benefits. #J-18808-Ljbffr

A leader in customer experience solutions is looking for a Senior ML Engineer to enhance their retrieval-augmented generation (RAG) platform. In this role, you will leverage the latest in LLM technology to deliver solutions at a large scale. Collaborating with product managers and ML scientists, you will mentor junior team members and ensure service reliability. The ideal candidate has over 4 years of experience in machine learning with a strong foundation in Python and cloud services like AWS. Join us to make a significant impact on customer experience. #J-18808-Ljbffr

Senior Creative Lead El Segundo, CA (Onsite) PAY: $48 About the Role Seeking an experienced Senior Creative Lead to drive high-impact brand storytelling across print and digital platforms. This role will lead 360° creative execution for major launches and key brand moments, ensuring alignment with global brand standards and marketing objectives. The ideal candidate is a strategic creative leader with a refined design sensibility and proven experience in beauty or luxury brands. Key Responsibilities Lead high-level creative design and brand campaigns across print and digital channels Oversee end-to-end (360°) creative delivery for product launches and key brand initiatives Manage projects from concept through execution, ensuring timelines, quality, and brand consistency Collaborate closely with Global Zones to identify creative needs and provide design support Partner with external agencies to support cross-functional creative requirements Provide artistic direction for photo shoots and guide post-production feedback Uphold, evolve, and elevate brand visual standards through strong creative leadership Mentor and guide designers, fostering a high-performing creative environment Required Skills & Expertise Exceptional eye for design, typography, layout, and visual storytelling Strong creative leadership and project management capabilities Ability to manage complex, cross-functional creative initiatives Strategic thinker with meticulous attention to detail and brand integrity Strong portfolio showcasing beauty-focused or luxury design solutions Expertise in typography, color theory, and page layout Ability to communicate ideas through visual comps and interactive prototypes Qualifications Bachelor's degree in Graphic Design or equivalent professional experience 8+ years of professional design experience Prior experience in beauty and/or luxury industry preferred Proven success in fast-paced, highly productive creative environments Experience mentoring and managing creative teams Software & Tools Expert proficiency in Adobe Creative Suite (Photoshop, InDesign, Illustrator) Strong working knowledge of Figma or similar design collaboration tools Advanced Mac/system software knowledge; basic Mac/PC troubleshooting Familiarity with PowerPoint and Microsoft Teams is a plus

At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES) for customers in the State, Local, and Education (SLED) space. Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We're leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses. As a Public Sector Solutions Consultant you'll be at the forefront of transforming how leading government agencies leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges. Delivering innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration)into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive Technical Strategy Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution. , Ensuring each solution aligns with customer goals and compliance standards. Integrate & Scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & Influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities. Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, enterprise software environments, or equivalent experience in similar environments. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & Consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically Fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative Influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-Obsessed: You listen deeply, empathize authentically, and design with the customer at the center. Analytical Storyteller: You turn data and metrics into compelling business insights. Innovative Problem Solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The US annualized OTE (On Target Earnings) range for this position is $148,000.00-$222,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Skills and Qualifications: * Experience: 18+ years of experience in the data and cloud transformation space, with a proven track record of leading pre-sales efforts and client-facing roles. Experience in managing large-scale data transformations, cloud migrations, or similar initiatives. * Technical Proficiency: Strong understanding of cloud platforms (AWS, Azure, GCP), data engineering, data architecture, data pipelines, big data solutions, and cloud-native services. Familiarity with data lakes, cloud data warehouses, data fabrics, and machine learning is a plus. * Communication & Leadership: Exceptional communication and presentation skills, with the ability to clearly articulate complex technical concepts to senior executives. Proven ability to influence stakeholders at all levels and communicate a strategic vision for the client's data and cloud transformation journey. * Problem-Solving & Consulting: Strong consulting skills with the ability to analyze complex client requirements and provide tailored solutions. Excellent at identifying opportunities for process improvements and driving business transformation through technology. * Pre-Sales & Business Development: Demonstrated success in pre-sales activities, including responding to RFPs, developing proposals, leading client presentations, and closing new business. Ability to understand client business challenges and align them with the right technical solutions. * Project & Team Management: Experience in leading and collaborating with cross-functional teams, ensuring timely and successful project delivery. Strong organizational skills and the ability to juggle multiple tasks at once. * Hands-on with Content Creation: Ability to be hands-on in creating and curating content for proposals, presentations, and client-facing documents. Excellent writing skills to produce clear and concise technical and business content. * Educational Background: Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field. * Certifications (Preferred): Cloud certifications (AWS, Azure, GCP), Data Engineering or Architecture certifications, or similar industry-recognized qualifications are a plus. * Strategic Vision & Client Engagement: * Lead the development and execution of a data and cloud transformation strategy for customers, showcasing the business value and long-term benefits of adopting modern data and cloud solutions. * Interact with senior customer leaders (CXOs, Directors, VPs) to understand their data challenges, objectives, and growth ambitions. * Define the client's data transformation journey, from assessment to execution, offering clear and actionable insights, timelines, and milestones. * Propose innovative solutions and strategic roadmaps that align with customer goals and create compelling business cases for the adoption of data and cloud transformation initiatives. * Pre-Sales Leadership: * Serve as a trusted advisor to clients by holding technical discussions, facilitating workshops, and delivering presentations on data and cloud transformation topics. * Work closely with sales teams to generate new business opportunities, develop proposals, and lead RFP responses. * Collaborate with cross-functional teams, including data architects, cloud engineers, and data scientists, to build client-specific solutions and proposals. * Technical Expertise & Thought Leadership: * Provide high-level technical guidance and direction, leveraging a deep understanding of cloud platforms (AWS, Azure, GCP), data engineering principles, data architecture, cloud-native technologies, and modernization strategies. * Maintain a strong technical track record and stay current with the latest trends and technologies in data engineering, cloud computing, data lakes, cloud data platforms, and digital transformation. * Be hands-on with creating content, including solution briefs, whitepapers, and pitch decks, to present to clients and internal teams. * Internal Collaboration & Mentorship: * Work closely with internal teams to ensure alignment between pre-sales, technical delivery, and customer expectations. * Mentor and guide junior team members and other key stakeholders within the organization, fostering a culture of knowledge-sharing and collaboration. * Provide feedback and contribute to the continuous improvement of internal processes, tools, and approaches for delivering Data & Cloud Transformation services. * Customer Relationship Management: * Build and maintain strong relationships with customer stakeholders and decision-makers, ensuring a high level of customer satisfaction throughout the engagement. * Identify and drive upsell and cross-sell opportunities within existing accounts by aligning new data and cloud solutions with the client's evolving business needs. * Understand customer pain points, map them to potential solutions, and act as the lead point of contact for technical queries. * Metrics & Reporting: * Develop and track key performance indicators (KPIs) for the successful delivery of the data and cloud transformation roadmap. * Measure and communicate the success of data transformation initiatives, providing regular updates to customers and internal stakeholders.

We are looking for an experienced AI Consultant with deep expertise in machine learning, deep learning, and generative AI, coupled with domain knowledge in Manufacturing and Service Lifecycle Management (SLM) - particularly in automotive (trucks, buses) and heavy equipment industries. The ideal candidate will be a full stack AI engineer capable of architecting, deploying, and scaling AI solutions across design, production, quality, aftersales, and service operations. This role blends hands-on technical development with consultative leadership, including pre-sales, solutioning, prototyping, and client enablement. Key Responsibilities 1. AI Solutioning & Consulting * Partner with manufacturing and service leaders to identify high-value AI use cases across product design, predictive maintenance, warranty analytics, service operations, and supply chain optimization. * Drive pre-sales engagements, client workshops, and AI opportunity assessments for industrial clients. * Develop proof-of-concepts, rapid prototypes, and demos to demonstrate business value. * Translate business problems into AI/ML solution architectures and roadmaps. 2. Technical Leadership * Design and build end-to-end AI pipelines for time-series analysis, anomaly detection, vision-based inspection, and document understanding. * Lead development of GenAI applications and agentic AI workflows for service manuals, parts lookup, and technician copilots. * Architect and deploy RAG-based knowledge assistants trained on technical documentation, service data, and IoT telemetry. * Work across data engineering, modeling, and deployment, ensuring full lifecycle delivery and performance optimization. 3. Cloud Engineering & MLOps * Deliver AI workloads on AWS (SageMaker, Bedrock), Azure (ML, OpenAI, AI Studio), or GCP (Vertex AI, Gemini). * Implement MLOps/LLMOps practices for model versioning, deployment automation, and monitoring. * Deploy containerized solutions with Docker/Kubernetes and expose models through APIs (FastAPI, Flask, or similar). * Integrate with edge AI or IoT platforms for predictive and real-time inference scenarios. 4. Domain Expertise - Manufacturing & Service Lifecycle * Apply AI across the end-to-end product and service lifecycle, including: * Product Design: Quality prediction, digital twins, defect classification. * Production: Process optimization, yield improvement, quality inspection using computer vision. * Aftermarket Services: Predictive maintenance, spare parts forecasting, intelligent service documentation. * Warranty & Field Data Analytics: Root cause analysis, failure mode detection, service call optimization. * Design GenAI copilots for service engineers and dealerships, integrating technical documentation, sensor data, and knowledge graphs. * Enable closed-loop feedback between engineering, manufacturing, and service through intelligent automation. 5. Thought Leadership & Enablement * Represent the organization in client solutioning sessions, RFPs, and innovation showcases. * Mentor teams in full stack AI development, industrial AI frameworks, and GenAI best practices. * Collaborate with domain and product experts to evolve AI-driven SLM accelerators and reference architectures. Required Skills & Qualifications * 12-15 years of experience in AI/ML, with at least 2+ years in Generative AI, LLMs, or Agentic AI. * Strong foundation in machine learning, deep learning, and industrial AI (vision, NLP, time series). * Expertise in Python and ML frameworks such as TensorFlow, PyTorch, Scikit-learn, Hugging Face, and LangChain. * Proven experience delivering solutions on AWS / Azure / GCP cloud environments. * Hands-on experience with containerization (Docker), orchestration (Kubernetes), and API deployment. * Familiarity with MLOps / LLMOps tools (MLflow, Azure ML, Vertex AI Pipelines, Kubeflow). * Strong understanding of manufacturing operations, IoT/edge AI, and service lifecycle data models. * Excellent communication and presentation skills for engaging technical and business stakeholders. Preferred Skills * Exposure to Digital Twin frameworks, predictive maintenance systems, and industrial IoT architectures. * Experience with vector databases (Pinecone, Weaviate, FAISS, Azure AI Search). * Knowledge of PLM, ERP, and SLM platforms (PTC Windchill, Siemens Teamcenter, SAP S/4HANA, etc.). * Background in automotive, commercial vehicles, or heavy equipment manufacturing. * Certification in Azure AI Engineer, AWS Machine Learning Specialty, or GCP Professional ML Engineer. Why Join Us * Drive the next wave of AI-led digital transformation in manufacturing and aftersales service. * Build intelligent copilots, autonomous agents, and predictive systems for leading global OEMs. * Collaborate with a team of AI experts and domain consultants pushing the frontier of industrial and agentic AI. * Influence the evolution of service lifecycle management through data-driven intelligence and automation. We are looking for an experienced AI Consultant with deep expertise in machine learning, deep learning, and generative AI, coupled with domain knowledge in Manufacturing and Service Lifecycle Management (SLM) - particularly in automotive (trucks, buses) and heavy equipment industries. The ideal candidate will be a full stack AI engineer capable of architecting, deploying, and scaling AI solutions across design, production, quality, aftersales, and service operations. This role blends hands-on technical development with consultative leadership, including pre-sales, solutioning, prototyping, and client enablement. Key Responsibilities 1. AI Solutioning & Consulting * Partner with manufacturing and service leaders to identify high-value AI use cases across product design, predictive maintenance, warranty analytics, service operations, and supply chain optimization. * Drive pre-sales engagements, client workshops, and AI opportunity assessments for industrial clients. * Develop proof-of-concepts, rapid prototypes, and demos to demonstrate business value. * Translate business problems into AI/ML solution architectures and roadmaps. 2. Technical Leadership * Design and build end-to-end AI pipelines for time-series analysis, anomaly detection, vision-based inspection, and document understanding. * Lead development of GenAI applications and agentic AI workflows for service manuals, parts lookup, and technician copilots. * Architect and deploy RAG-based knowledge assistants trained on technical documentation, service data, and IoT telemetry. * Work across data engineering, modeling, and deployment, ensuring full lifecycle delivery and performance optimization. 3. Cloud Engineering & MLOps * Deliver AI workloads on AWS (SageMaker, Bedrock), Azure (ML, OpenAI, AI Studio), or GCP (Vertex AI, Gemini). * Implement MLOps/LLMOps practices for model versioning, deployment automation, and monitoring. * Deploy containerized solutions with Docker/Kubernetes and expose models through APIs (FastAPI, Flask, or similar). * Integrate with edge AI or IoT platforms for predictive and real-time inference scenarios. 4. Domain Expertise - Manufacturing & Service Lifecycle * Apply AI across the end-to-end product and service lifecycle, including: * Product Design: Quality prediction, digital twins, defect classification. * Production: Process optimization, yield improvement, quality inspection using computer vision. * Aftermarket Services: Predictive maintenance, spare parts forecasting, intelligent service documentation. * Warranty & Field Data Analytics: Root cause analysis, failure mode detection, service call optimization. * Design GenAI copilots for service engineers and dealerships, integrating technical documentation, sensor data, and knowledge graphs. * Enable closed-loop feedback between engineering, manufacturing, and service through intelligent automation. 5. Thought Leadership & Enablement * Represent the organization in client solutioning sessions, RFPs, and innovation showcases. * Mentor teams in full stack AI development, industrial AI frameworks, and GenAI best practices. * Collaborate with domain and product experts to evolve AI-driven SLM accelerators and reference architectures. Required Skills & Qualifications * 12-15 years of experience in AI/ML, with at least 2+ years in Generative AI, LLMs, or Agentic AI. * Strong foundation in machine learning, deep learning, and industrial AI (vision, NLP, time series). * Expertise in Python and ML frameworks such as TensorFlow, PyTorch, Scikit-learn, Hugging Face, and LangChain. * Proven experience delivering solutions on AWS / Azure / GCP cloud environments. * Hands-on experience with containerization (Docker), orchestration (Kubernetes), and API deployment. * Familiarity with MLOps / LLMOps tools (MLflow, Azure ML, Vertex AI Pipelines, Kubeflow). * Strong understanding of manufacturing operations, IoT/edge AI, and service lifecycle data models. * Excellent communication and presentation skills for engaging technical and business stakeholders. Preferred Skills * Exposure to Digital Twin frameworks, predictive maintenance systems, and industrial IoT architectures. * Experience with vector databases (Pinecone, Weaviate, FAISS, Azure AI Search). * Knowledge of PLM, ERP, and SLM platforms (PTC Windchill, Siemens Teamcenter, SAP S/4HANA, etc.). * Background in automotive, commercial vehicles, or heavy equipment manufacturing. * Certification in Azure AI Engineer, AWS Machine Learning Specialty, or GCP Professional ML Engineer. Why Join Us * Drive the next wave of AI-led digital transformation in manufacturing and aftersales service. * Build intelligent copilots, autonomous agents, and predictive systems for leading global OEMs. * Collaborate with a team of AI experts and domain consultants pushing the frontier of industrial and agentic AI. * Influence the evolution of service lifecycle management through data-driven intelligence and automation.

As an AI Sales Specialist, you'll be responsible for driving the growth and adoption of our full suite of AI products. In this quota-carrying overlay role, you'll work alongside our Core Account Executive (AE) team, leveraging your technical expertise to prospect, demo, and close deals while delivering value-driven solutions to our customers within the EMC segment in the AMER region. Main Responsibilities Sales Goal Achievement: Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory. Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits. Customer Engagement: Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align the Zendesk AI portfolio to their goals. Lead and support on all approved AI POC's. Helping customers with their understanding of the product and provide proof points as to where value will be seen through the adoption of AI. Close collaboration with the AI Success team to proactively identify expansion/cross-sell opportunities through the addition of volume, higher automation rates, and/or new products. Support the construction of commercial modelling, provide expert guidance on a customers usage requirements and forecasted automation rate to ensure AR potential is maximised, whilst remaining aligned to customers requirements. AI Sales Enablement: Act as a subject matter expert for AI solutions, empowering the sales team to excel in AI-related engagements. You'll have ownership for enablement initiatives across an assigned territory. Ensuring product updates, sales plays and market insights are continually communicated to assigned Core AEs to aid prospecting and opportunity creation/qualification. People Skills: A team player comfortable operating across and building long term relationships with frontline sales teams and regional Zendesk leadership Evangelist able to inspire sales teams to excel in AI, whilst remaining obsessed with demand generation and deal execution. The ability to work as part of a large deal pursuit team. Utilising your sales, industry, product and communication skills to provide key insights, value based recommendations and guidance to ensure maximum success rate. Product: In-depth practical knowledge and understanding of the AI Agent portfolio, with an ability to build and present demo's, tailored to each customers specific needs. In-depth knowledge of artificial intelligence technologies and their practical application to enhance both customer and agent experiences in contact centres. Requirements Proven experience in a quota-carrying sales role. A focus on Conversational AI solutions or the CX space is preferable. Results-oriented with a track record of meeting or exceeding sales targets Excellent communication and interpersonal skills Willingness to travel as needed Experience in an overlay AE/co-sell role is preferable If you have a demonstrated history of meeting sales targets, are excited by AI and the capacity to inspire and elevate a sales team to excel in AI sales, we strongly encourage you to submit your application. The US annualized OTE (On Target Earnings) range for this position is $226,000.00-$340,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

A leading technology firm in San Francisco seeks a Vice President, Treasury to lead and scale their global treasury function. Responsibilities include strategizing cash and capital structure, optimizing liquidity, and leading a team. The ideal candidate has over 15 years of experience in treasury operations, strong leadership skills, and a deep understanding of global treasury regulations. This role offers a competitive salary range of $240,000 to $360,000 annually, with hybrid work options. #J-18808-Ljbffr

Job DescriptionSummary: What is Expected of You The Senior Partner Sales Operations Analyst is the technical and analytical engine for the Zendesk Partner business. This role is expected to drive the integrity, automation, and measurement of critical partner processes. This means you will master and maintain complex workflows and use your deep data and technological expertise to provide strategic analytics that justify the direction and investment of our partner programs. You are the go-to technical resource supporting the operational needs of Global Partner Operations and the leadership team it supports. Role Details Are you a highly analytical operator with a deep understanding of Partner ecosystems in SaaS environments? Do you excel at leveraging data and technical tools to manage complex sales processes, compensation logic, and operational cadences? If you are ready to be the technical engine and analytical voice supporting the Partner business strategy and operations, this high-impact role is for you. At Zendesk, Partners are a critical lever for new business growth. As we scale, we require dedicated operational expertise to maintain and evolve our core processes, data infrastructure, and strategic reporting. As a Partner Sales Operations Analyst, you will serve as the operational expert and analytical partner to the Partner Operations and Strategy leadership. You will own the health and integrity of critical data, processes, and systems that drive partner compensation, attribution, and performance measurement. This is a technical Individual Contributor role, requiring exceptional and innovative approaches to data manipulation and process development and execution. This role is not a simple data analyst, you will not be locked away in front of Snowflake all day, you will also be at the forefront of partner transformation, responsible for supporting the other members of the global partner operations teams in the ongoing transformation workstreams of our partner ecosystem. What You'll Own: Data and System Integrity: Ensure the accuracy of partner data, including the core partner tables (currently in DBT (Data Build Tool). Manage the data flow from various sources (Snowflake, Salesforce) into operational tools (Google Sheets via Coefficient) that drive critical operations and reporting. Operational Process Execution & Handoff: Own and execute critical weekly, monthly, and quarterly processes, including maintaining and developing the Financial forecasting models, Pacing reporting, and splits and compensation deadlines Automation and Workflow Maintenance: Maintain existing automation flows, including the Workato recipe for batch uploads to Salesforce and auto-notifications (driven by Google Sheets/AppScript/Workato) sent to partner sales executives regarding deal changes and closures. Analytical Reporting & Dashboarding: Lead the design, development, and maintenance of key reports and dashboards. Transition existing reporting to a more stable, scalable platform, utilizing Looker or Tableau for cleaner analytics. Strategy Enablement & Analytical Rigor: Support Partner Strategy by performing analytical studies to justify program strategy, measure expected impact, and provide analytical rigor (e.g., time series studies, regression analysis) on partner initiatives. Cross-Functional Data Partnership: Collaborate with GTM Operations, RevOps, and the broader Sales Insights team to ensure partner data and metrics are accurately integrated and understood across the business. What you'll BringCore Experience & Mindset Dedicated Tenure: 5+ years of experience in Sales Operations, Partner/Channel Operations, or GTM Strategy, ideally within a high-growth SaaS or subscription business. Technical Problem-Solver: A motivated self-starter and numerate natural problem solver with an "off-the-scale" passion for stabilizing complex, non-standard systems (e.g., AppScript/Workato workflows) and ensuring data integrity. Curiosity for AI & Innovation: A demonstrable curiosity for Artificial Intelligence (AI) and a passion for solving complex operational problems by experimenting with tools like Gemini, ChatGPT, Claude, and other large language models (LLMs) to drive workflow efficiency. Channel Ecosystem Expertise: Demonstrable experience and knowledge of the Partner/Channel ecosystem, including the operational differences between Referral, Reseller, and ISV models. Entrepreneurial Ownership: Highly autonomous and entrepreneurial in approach, with a proven ability to take hands-on ownership of critical operational processes and drive them to completion in a fast-paced environment. Project Juggler: Able to juggle multiple complex tasks concurrently, working on large data migration projects while managing quick-fire, tactical support initiatives (e.g., owning the partner forecast, compensation split process). Essential Technical Skills Advanced Data Proficiency: Significant hands-on experience using SQL to query, manipulate, and structure data, specifically within a Snowflake environment. System Mastery: Proven experience with Salesforce (SFDC) and a working knowledge of CPQ rules, particularly as they relate to partner discounting and revenue attribution. Automation & Scripting: Experience with automation tools such as Workato and/or scripting languages like Google Apps Script or Python to build and maintain operational workflows and data connectors. Visualization & BI: High proficiency in Tableau and/or direct, hands-on experience with Looker, with the ability to build scalable, production-ready dashboards for executive consumption. Partner Systems Awareness: Functional knowledge of Partner Relationship Management (PRM) tools like Impartner and/or Channel Incentives Management (CIM) tools like Channel Scaler is a definite strong advantage. Strategic & Collaborative Skills Analytical Rigor: A background in applying analytical rigor to strategic business questions, including performing impact studies, time-series analysis, and using telemetry to validate strategic initiatives. Team-First Mindset: Ability to demonstrate a team-first attitude; collaborating effectively with a matrixed global team that includes Sales Ops, Partner Strategy, Finance, and Engineering. The US annualized base salary range for this position is $92,000.00-$138,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Technical Architect, Gen AI for Software Development Life Cycle (SDLC) We are looking for an innovative Technical Architect to spearhead the integration of Generative AI into our Software Development Life Cycle (SDLC). You will be the go-to expert for revolutionising how we build software, focusing on enhancing productivity and automating tasks through cutting-edge AI solutions. This role is dual-facing, requiring you to both enhance our internal capabilities and act as a trusted advisor to our customers. Key Responsibilities * Client Consulting & Advisory: Act as a subject matter expert for external customers, providing strategic consulting, assessments, and thought leadership on integrating Gen AI into their unique SDLC. * Customer Adoption & Enablement: Partner directly with customers to design and co-deliver Gen AI-driven SDLC adoption roadmaps, conduct hands-on workshops, and guide their engineering teams through the transformation. * Define and Build Gen AI-driven SDLC: Design and implement a new framework for software development that embeds Gen AI at its core, from requirements gathering and design to coding, testing, and deployment. * Team Enablement and Collaboration: Work closely with various internal project teams to identify opportunities for using Gen AI in their daily workflows. Provide guidance, training, and support to help them boost productivity and efficiency. * Develop Custom AI Tooling: Build and deploy bespoke AI solutions to automate SDLC tasks. This includes creating tools using Large Language Models (LLMs), implementing Retrieval-Augmented Generation (RAG) architectures for knowledge management, and developing intelligent AI agents to handle complex processes. * Fine-Tune Open Source LLMs: Customize and fine-tune open-source LLMs on our internal codebases and data to create specialized models that understand our unique context and requirements. (Good to have) * Drive Innovation: Stay at the forefront of AI advancements, continuously evaluating new tools and techniques to further enhance our development processes and solve project-specific challenges. Skills and Qualifications * Core Software Engineering Excellence: 8-12 years of deep, hands-on experience in software engineering. This must include proven expertise as a Technical Lead or Architect with a strong background in: * Application Architecture & Design Patterns * Professional Coding (in languages like Python, Java, C#, or similar) * Automated Testing (Unit, Integration, E2E) * DevOps & CI/CD Pipelines * Expertise in AI-Driven Development: Demonstrated, hands-on mastery of modern, AI-driven development tools. The ideal candidate lives and breathes these tools and understands their advanced capabilities, including: * Agent-mode and spec-driven development * Experience with tools like Claude Code, Kiro, Windsurf, or other, similar advanced AI coding assistants. * Deep understanding of the entire SDLC and agile methodologies. * Proven experience in a customer-facing technical role (e.g., Solutions Architect, Technical Consultant, Pre-Sales) is highly desired. * Excellent problem-solving skills and the ability to translate complex business needs into technical solutions. * Excellent communication and presentation skills, with the ability to engage, influence, and build trust with both internal technical teams and external customer stakeholders. Key Responsibilities * Client Consulting & Advisory: Act as a subject matter expert for external customers, providing strategic consulting, assessments, and thought leadership on integrating Gen AI into their unique SDLC. * Customer Adoption & Enablement: Partner directly with customers to design and co-deliver Gen AI-driven SDLC adoption roadmaps, conduct hands-on workshops, and guide their engineering teams through the transformation. * Define and Build Gen AI-driven SDLC: Design and implement a new framework for software development that embeds Gen AI at its core, from requirements gathering and design to coding, testing, and deployment. * Team Enablement and Collaboration: Work closely with various internal project teams to identify opportunities for using Gen AI in their daily workflows. Provide guidance, training, and support to help them boost productivity and efficiency. * Develop Custom AI Tooling: Build and deploy bespoke AI solutions to automate SDLC tasks. This includes creating tools using Large Language Models (LLMs), implementing Retrieval-Augmented Generation (RAG) architectures for knowledge management, and developing intelligent AI agents to handle complex processes. * Drive Innovation: Stay at the forefront of AI advancements, continuously evaluating new tools and techniques to further enhance our development processes and solve project-specific challenges.

Zendesk is seeking a Vice President, Treasurer to lead and scale our global treasury function, propelling growth and optimizing liquidity. This role is responsible for (1) strategically enabling growth organically and inorganically through cash and capital structure strategies; (2) optimizing cash flow, balance sheet positions, and return on investment; and (3) safeguarding liquidity and mitigating FX, interest rate and insurance enterprise level risks. This is a highly specialized role, providing leadership to a team of ~6 global treasury experts. In this role, you will be responsible for developing the overall strategic vision, driving capital structure, maximizing cash return, optimizing leverage to propel value, and leading the day-to-day operations of the treasury function, including designing and implementing global policies, enhancing processes and technology platforms, partnering with the business to scale, generate and capture value by delivering on the present while creating the future. You will partner with cross-functional executive stakeholders from Finance & Strategy, Accounting, Legal, Tax, Corporate Development, Cybersecurity and others to lead cash and capital structure strategies, optimize banking operations, enhance cash flow forecast and delivery, negotiate facilities in partnership with our private equity capital markets teams, manage investments and insurance programs, present quarterly to company lenders, and periodically report out to the Audit Committee. Additionally, you will be an advisor to management on strategic transactions. Responsibilities: Treasury Strategy: Drive growth and scalability by building and implementing global and international treasury strategies that bridge strategy to execution with a focus on outsized outcomes. Treasury Operations: Assess and manage enterprise level risk around cash management, payment processing, banking systems, funding processes, and foreign exchange fluctuations; seize opportunities to maximize cash outcomes. Cash Management: Develop and drive policies and controls to provide effective stewardship of Zendesk's cash across our global entities. Proactively partner with Corporate Development to plan for inorganic moves and structures. Risk Management: Responsible for overseeing the development of best-in-class risk management and insurance programs, owning renewals and balancing risk appetite with costs. Collaboration: Collaborate closely with executive leadership across Finance & Strategy, Accounting, Tax, Legal, Cybersecurity and others to develop and implement cash forecasting models and reporting for cash management and cash needs ensuring the business is fully informed of key treasury metrics and partnering to deliver cash max. Expertise & Insights: Be the strategic advisor to the executive leadership team and our owners on all things relating to treasury, ensuring expertise is sought after by the company for all strategic cash management and structuring decisions. External Insights: Develop strategic partnerships across asset management and the banking community to identify trends and insights that can be translated into the identification of opportunities and proactive management of macroeconomic and secular risks. Executive Reporting: Responsible for the presentation of all treasury metrics and key strategic insights to the executive leadership team, our private equity sponsors, and the Zendesk Audit Committee. Team Leadership: Lead and develop a high-performing organization that attracts, retains and develops the best talent while fostering a culture of excellence, accountability, innovation, change agency and influence. Qualifications: Minimum 15+ years proven experience in Treasury strategy operations in a global and publicly traded company. Private equity experience is also desirable. Deep understanding of the global treasury environment and regulations with knowledge of best practices and emerging trends in banking and asset management Exceptional leadership with a proven track record of attracting, retaining and developing the best talent The ability to embrace ambiguity, solve complex problems and operate with velocity Systems level design thinking, developing scale solutions across people, processes, and tools Championship of AI capabilities Strategic and transformational thinker Adept at navigating and building relationships in large, matrixed organizations Ability to influence executive level internal and external audiences A builder's mentality with a willingness to question assumptions and conventional wisdom Excellent oral and written communication skills, including framing narratives for the Executive Leadership Team, Audit Committee and external stakeholders #LI-SM12 The US annualized base salary range for this position is $240,000.00-$360,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Vibe Coder - AI-Native Builder We're looking for a business-savvy, hands-on builder who thrives at the intersection of strategy and execution. Someone who understands business objectives, communicates confidently with C-level audiences, and can turn ideas into working demos-fast. This role is all about Vibe Coding: using the tools of your choice to design, prototype, and deploy AI-native solutions. You'll cut through complexity, turn processes into workflows, and build agents that don't just demonstrate possibility-they deliver impact. What you'll do * Translate business problems into working prototypes, demos, and deployable solutions. * Build with Vibe coding tools, agents, workflows, and cloud deployments. * Engage with executives, customers, and colleagues to shape solutions and present ideas clearly. * Work independently, taking initiative to move projects forward with minimal direction. * Manage multiple projects at once, balancing speed with impact. * Travel occasionally to present to customers. What we're looking for * Strong business orientation: you understand how technology ties to objectives. * Hands-on builder: comfortable prototyping, coding, and shipping quickly. * AI-native mindset: opinionated about the LLM landscape, fluent in using multiple models, skilled in building and deploying agents and workflows. * Cloud expertise: ability to deploy and manage solutions on your platform of choice. * Communicator: can engage with C-level stakeholders, but also roll up your sleeves and build. * Independent and scrappy: you figure things out fast and keep momentum. * Location: ideally based in the Bay Area or open to relocating. Why join us * A flat, fast-moving, high-trust AI implementation team. * Endless variety-every project brings something new. * The chance to work end-to-end: from whiteboard to prototype to impact. * A culture that values initiative, creativity, and speed. * A role built for early-to-mid career builders who want to accelerate. The interview You'll build and ship a real solution-your way, on any cloud. Keep it simple, smart, and shippable. That's the test. If this speaks to you, come vibe with us. * Customer Engagement * Lead discovery sessions with customer teams to understand objectives and pain points. * Consult with executives and decision-makers on AI adoption strategies. * Present concepts, demos, and outcomes in business-relevant language. * Solution Design & Build * Translate business requirements into actionable prototypes and deployable solutions. * Use Vibe coding tools to rapidly design and implement agents, workflows, and automations. * Deploy solutions to cloud environments and ensure they are production-ready. * Project Execution * Own short-cycle build engagements, typically lasting days to weeks. * Deliver demos and MVPs that prove value quickly and clearly. * Iterate rapidly based on customer feedback and evolving requirements. * Advisory & Support * Advise customers on the current AI landscape, including LLM capabilities, trade-offs, and deployment strategies. * Educate customer teams on how to adopt, extend, and scale solutions. * Provide thought leadership by sharing insights on best practices and future opportunities. * Collaboration & Knowledge Sharing * Work independently when needed, but also collaborate closely with internal teams for knowledge exchange. * Document workflows, solutions, and learnings for reuse across projects. * Contribute to internal playbooks, reusable assets, and customer-facing materials. * Travel & Representation * Travel occasionally to customer sites for presentations, workshops, or deployment support. * Represent the team and company in a professional, consultative manner.