Tax examiner job description

JOB SUMMARY: Reporting to the Director of Customer service. The Tax Examiner V, performs a variety of property tax research functions as assigned by the Director.
Prepare periodic operational reports for management review.
Preform research on more complex inquiries.
Provide accurate information derived from a variety of records on taxes, legal property descriptions, tax sale, and other matters of major importance in tax projects many of which involve complicated and extensive examining, searching, recording, computing and reporting activities.
Works in concert with other county offices in order to exchange knowledge and/or obtain information pertaining to taxpayer enquiries.
Research and produce requests for images relating to real estate property taxes.
Maintain County records by creating forms to correct application of real estate property tax payments.
Maintain County records by updating taxpayer information such as mailing address, correspondence information, enquiry form status, etc.
Assist in Customer Service, Cashier, Call Center and Mailroom roles as needed.
May train new employees on office policies, procedures and protocols.
May assist with Outreach Informational events in the Community as needed.

MINIMUM QUALIFICATIONS:

A minimum of one (1) year of experience in Customer Service or work-related experience.
High school diploma or equivalent; college degree preferred.
Computer literacy and the ability to utilize software that may apply to the position and its duties.
Knowledge of Local Government Laws, Policies a plus.
Work Experience in Local Government a plus.
Knowledge of Microsoft Office with a strong proficiency in Word and Excel.

KNOWLEDGE, SKILLS, AND ABILITIES:

Good interpersonal relation skills.
Excellent communication skills and the ability to speak in a clean concise manner with the respect to conveying information to others.
A thorough knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
A thorough knowledge of principles and processes for providing customer service, inclusive of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of Cook County's offices, departments, agencies, and their basic services, and the ability to convey such information to the public.
Must demonstrate the ability to be tactful and exercise diplomacy in meeting the public as well as employees in a wide range of diverse situations.
A high level of accuracy and proficiency in the use of computerized programs to manage and generate information, reports, letters, etc.
Knowledge of good office management principles.
Skills and accuracy in the control, organization and maintenance of files and records.
Ability to work cooperatively with administrative, supervisory and professional personnel in maintaining adequate services.

Note: The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

Tax Examiner I - Sales, Fuel & Special Tax Division



Maine Revenue Services



LOCATION:
Augusta, Maine


CODE:
0511
PAY GRADE:
18 - $29.15/Hour, which includes a 25% stipend


OPEN FOR RECRUITMENT:
September 28, 2022


CLOSES:
October 13, 2022


JOB DESCRIPTION:


This is entry-level administrative trainee work learning the examination, review, assessment, and collection of various State taxes. Responsibilities involve applying laws, rules, and regulations to tax compliance determinations; determining eligibility for tax benefit programs, credits, and deductions; establishing the ability to pay; and responding to taxpayer questions or concerns. The Tax Examiner I will have the ability to establish facts, draw operational conclusions, and solve practical problems. Work is performed under general supervision.


TYPICAL DUTIES

• Reviews tax returns, applications, and records for completeness and accuracy.
• Calculates the amount of sales, excise, and/or other taxes due in order to make assessments.

• Explains state tax laws, rules, and regulations to the public and professionals in order to be used in determining tax liabilities and filing requirements.
• Reviews information from various sources to identify potential non-filers.
• Contacts taxpayers in writing or by telephone for a variety of reasons including to clarify assessments imposed on them.
• Establishes ability to pay and collects taxes through telephone contact or enforced collection measures; negotiates payment terms.
• Discusses and explains various tax forms, laws, and policies with taxpayers and their representatives.

MINIMUM QUALIFICATIONS
:

A bachelor's degree from an accredited educational institution -OR- four (4) years of equivalent post-secondary education, training, and/or professional level experience in accounting, tax collection, finance, or directly related computer science that demonstrates the ability to use independent judgment, initiative, and discretion to make decisions on complex matters.


Please note: All job candidates applying for Maine Revenue Services' positions will be subject to a tax clearance check. In order to be selected for a position, all returns must be filed and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.



For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint-based state and criminal history record check.



BENEFITS:


No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Tuition Reimbursement (including reimbursement for CPA exam) - MRS encourages employees to further their self-development through higher learning by offering generous tuition reimbursement.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Continuing Professional Training - MRS is committed to providing ongoing professional training and development opportunities to our employees.
• Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($10,996.70-$12,937.34 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).
• Retirement Plan - The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.