Customer Support Representative jobs at TaxSlayer - 299 jobs

Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT ️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on propriety signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT ️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Summary As a Customer Service & Technical Support Representative, you are part of the Itamar Medical team that supports our customers, sales reps, and clinicians, taking inbound phone calls and assisting them with customer service questions and technical troubleshooting issues. We are looking for a high-energy, self-motivated professional who is ready to join our team. Essential Functions Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards. Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues. Keep accurate records and document actions and discussions. Understand and educate customers about all Itamar Medical products and services. Retain customers through superior customer service and technical support. Required/Preferred Education and Experience Bachelor's Degree preferred Two + years working as a customer support representative/technical support representative Experience working remotely with space for an “at-home workstation” Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL) Knowledge, Skills and Abilities Excellent verbal and written skills Strong analytical and reasoning skills to effectively troubleshoot issues over the phone Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure Someone who is a quick learner with the ability to understand a wide range of issues and topics Ability to work independently but who is excited to be a part of a dynamic team Patience Salesforce experience Ability to communicate technical issues in a way that is understandable to non-technical customers Ability to work between the hours of 7:00am and 8:00pm Physical Demands Employee is continuously required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear (up to 98% of an average 8-hour day). The employee must occasionally lift or move up to 20 pounds (up to approximately 5% of an average 8-hour day). This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This job must use ergonomic tools and correct posture along with correct procedures for lifting, bending, squatting, carrying, pulling and reaching. Digital dexterity and hand/eye coordination in operation of office equipment. Ability to speak to and hear customers and/or other employees via phone or in person is required. Body motor skills enough to enable incumbent to move from one office location to another. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The hourly pay rate for this position is: $22.00 to $24.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

We are hiring for multiple 100% remote HR Call Center Customer Service Reps for a well-known tech company headquartered in Seattle, WA. About the role: + 100% remote but must reside in the U.S with potential for extension + Compensation: $21/hr + Must be able to provide 2 recent professional references from a past supervisor + Schedules: May include one or both weekend days + Start Date: February 2nd Job Description: We are on a mission to be Earth's Best Employer and need exceptionally talented, bright, and driven people to join our HR Live Support Customer Service Team. As a Call Center HR Assistant, you will play a key role in delivering best-in-class Leave of Absence, Disability, and HR services to employees, applicants, and candidates globally. You will provide accurate, consistent, and timely responses to inquiries through various contact channels, including phone, web case, and chat. Responsibilities: + Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem-solving and customer service. + Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for Leave, Disability, and HR-related inquiries. + Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures, and escalate when necessary. + Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee's changing needs. + Respond to employee-impacting issues that may arise during the leave event and ensure the right communication and documentation occurs. + Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs to analyze and decide on disability, leave, and accommodations requests. + Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and update policies. Essential Skills: + 3+ years of recent customer support in a cell center setting. + HR knowledge and experience preferred. + Strong communication skills. + Ability to show and demonstrate empathy. + Proficiency in computers and ability to research to find answers and information. + Experience dealing with customers and exceptional use of empathy skills. + Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment. + Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. + Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities. + Ability to be flexible Work Environment: This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. You must have a dedicated space in your residence to successfully perform the role and responsibilities Job Type & Location This is a Contract position based out of Atlanta, GA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 12, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

A LEADING ECOMMERCE COMPANY (HEADQUARTERED IN SEATTLE, WA) IS HIRING MULTIPLE HR CALL CENTER ASSISTANTS! THIS POSITION IS 100% REMOTE AND CANDIDATES MUST BE 100% OPEN TO ANY SHIFT OR SCHEDULE. JOB DESCRIPTION: The MHLS professional is dedicated to servicing the HR/Time space, interacting with internal employees in a way that builds trust by providing accurate information and resolving issues. This role is unique as it will require you to use critical thinking and fact-finding skills to make decisions that will lead the entire leave and/or accommodation process from intake to case management support. Our HR Professionals must be able to ask our employees probing questions to fully understand what is going on in their life, what kind of support they need, how to get them their benefits and get their situation back on the right track to resolve utilizing business processes with a high attention to detail, use multiple resources to find the right information and communicate effectively with them. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position. This is a fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through and execution with attention to details while always keeping the customers' needs first. The MHLS team is comprised of HR Professionals supporting internal employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As an MHLS professional your responsibilities will be: JOB RESPONSIBILITIES: + Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession. + Receive and resolve DLS inquiries primarily via phone, chats, and emails from employee contact channels. + Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process. + Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures - escalate when these cannot be resolved. + Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee's changing needs. + Respond to employees impacting issues that may arise during the leave event and ensure the right communication and documentation occurs, even when information is limited. + Use high judgement, critical thinking and rationale to balance process adherence with employee's needs to analyze and decide on disability, leave and accommodations requests. + Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies. + Experience dealing with customers and exceptional use of empathy skills. + Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment. + Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. + Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. SKILLS QUALIFICATIONS: + 2-5+ years' experience in contact center, customer service, human resources or equivalent experience. + Proven ability using Microsoft Office skills and other computer or internet based programs + Schedule flexibility (support a 24x7 operations). + Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. + Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. PREFERRED QUALIFICATIONS: + 5+ years' experience in contact center, customer service, human resources or equivalent experience. + Basic US legislation Leave of Absence and Accommodations knowledge. + 1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. + Knowledge of US federal and state leave and disability laws. + Previous HR experience. + Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development. + Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. + Proven ability using Microsoft Office skills and other computer or internet based programs + Experience dealing with customers and exceptional use of empathy skills. This position is 100% remote, requiring candidates to have a dedicated workspace at home. During the training and nesting period, being on camera is expected. Job Type & Location This is a Contract position based out of Atlanta, GA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 19, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

United States Work From Home! Pay is $12.50/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay. The Opportunity: Position responsibilities: Answering customer inquiries via phone, chat, and other electronic methods Responding to customer requests for product information and assistance Assisting customers with complaints and billing inquiries Resolving customer service issues in a timely and professional manner Utilizing computer technology to handle a high volume of calls Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction Adhering to call script and call center policies Compiling reports Managing customer interactions using provided Amazon Web Services (AWS) tools The Candidate: Required skills/qualifications: High School diploma or equivalent combination of education and experience Must be at least 18 years old A stable history of employment Willing to accept a temporary assignment Must be able to work full time, 40 hours a week Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift Experience using internet-based browsers such as Chrome, Firefox, Safari Ability to accurately type at least 25 wpm Excellent oral and written communication skills Proficiency in MS Office computer applications, including Word and Excel Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above) Must reside within an approved state* Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service) 30 Mbps Download 15 Mbps Upload 100ms Ping or less Jitter: 40 MS or less Wi-Fi Connection is permitted The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Job TitleCustomer Success Consultant Job DescriptionWe are looking for a high energy, proactive Customer Success Consultant to join our Customer Success Team. The Customer Success Consultant is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to fully utilize their product. This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Program with the goal of maximizing the value of products and services selected. This will be driven by a consultative approach based on the customer needs and aspirations for their business. * This is a hybrid role: 3 days per week onsite* Key Responsibilities• Engage through Outbound calls to connect clients on our solutions to increase retention and adoption of their solutions. * Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their solution to be realized. * Maintain a high level of product knowledge and leverage it to provide relevant adoption and technical recommendations on solutions and enhancements customized to customers' business needs. * Work with customers to ensure that they gain the full value of their Sage solutions by defining the desired business outcomes and build a Customer Success Plan with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them. * Be accountable for driving high usage of products and services through the execution of an Adoption Plan utilizing customer telemetry data to proactively intervene and manage churn risk. * Serve as the customer advocate to ensure that actionable feedback is passed to the internal teams that need to be taken to help make our customers successful e.g. proposition, product, service, sales, etc. * Support and enhance the interlock with relevant departments/colleagues e.g. Direct Sales, PMM, Product, Marketing, Customer Service, Sales Operations. * Follow up with Net Promoter customers to help improve product usage and adoption. * Be proactive to generate ideas driving innovation that will ultimately increase customer engagement and revenue and improve customer satisfaction. * Share product knowledge and best practices through peer mentoring/trainings, customer-facing webinars, etc. Qualifications: * Minimum 2+ years of experience in customer success, pre/post sales and/or customer service in a fast paced environment * Experience working with small or mid-market clients and/or accountants promoting value through customer experience while maintaining high standards of customer service and delivering on KPIs * Enthusiastic and caring about clients' needs, wants, and challenges nature willing to go above and beyond to empower businesses for success * Exceptional ability to communicate and foster positive relationships * Excellent problem-solving skills with a high degree of resourcefulness, flexibility, and adaptability * Strong knowledge of accounting principles and financial reporting * Proficiency in accounting software platforms, such as Sage 50 or similar solutions. * Fluency in English, and in French - an asset * Business-related bachelor's degree or equivalent experience required Plenty of perks: * Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) * Comprehensive health, dental and vision coverage * 401(k) retirement match (100% matching up to 4%) * 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) * 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date * 5 days paid yearly to volunteer (through Sage Foundation) * $5,250 tuition reimbursement per calendar year starting 6 months after hire date * Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) * Library of on-demand career development options and ongoing training offerings What it's like to work at Sage: Careers homepage - ******************************************* Glassdoor reviews - ******************************************************** LinkedIn page - ********************************************** #LI-JM1 FunctionCustomer Operations CountryUnited States Office LocationAtlanta Work Place type Hybrid AdvertWorking at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at ****************. Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/

TechOp Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment. Senior agents will have exceptional customer service skills, including experience deescalating calls and managing takeover calls, as well as handling disruptive callers. They will also provide coaching support for new agents and expert feedback for contact center tools. Remote position, but candidate must reside in the Columbia, SC metropolitan area Duties : Provide direct customer service, supporting escalation queues and takeovers from frustrated or disruptive callers Serve as expert user for contact center tools and software testing Support new agent training, including coaching and nesting of new personnel Coordinate with contact center supervisors on overall performance Participate in quality assurance , in support of contact center supervisors Other duties, as assigned Requirements HS diploma (or equivalent) is required. Customer service experience Ability to use telephony tools and applications Good verbal and written communication skills Basis computer skills Must be able to obtain and maintain government agency suitability requirements as a condition of employment A reliable, hard-wired internet connection is required 3 years of contact center experience (agent or higher)

Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. As the Head of Professional Business Services, Customer Success, you will serve as a strategic leader driving growth, retention, and operational excellence across key industries, including Financial and Business Services. This role is central to shaping customer engagement strategies, building trusted partnerships, and positioning our organization as a global leader in talent solutions. You will influence senior stakeholders, lead high-performing teams, and deliver measurable impact in a dynamic, competitive environment. What You'll Do: Strategic Leadership: Define and execute a customer success roadmap that accelerates growth, enhances retention, and delivers a best-in-class experience. Revenue Growth: Drive performance through consultative engagement, account-based marketing, and innovative retention programs. Operational Excellence: Oversee KPIs across revenue, pipeline, renewals, and satisfaction metrics, ensuring alignment with organizational goals. Cross-Functional Collaboration: Partner with sales, implementation, and enablement teams to deliver seamless execution and continuous capability development. Thought Leadership: Represent the organization as a trusted advisor in high-volume hiring through industry events, social platforms, and strategic campaigns. Team Development: Build and scale a high-performing Customer Success organization, attracting and retaining top talent to deliver exceptional outcomes. What You Will Need to be Successful: Bachelor's degree or equivalent working experience, MBA preferred 10+ years in account management with a proven record of success 5+ years in organizational leadership roles Expertise managing complex accounts exceeding $500K in value Salesforce CRM proficiency Experience in virtual work environments Other Knowledge, Skills, and Abilities: Strategic mindset with strong analytical and execution skills Influential communicator with proven negotiation and relationship-building capabilities Ability to lead through change and transformation Entrepreneurial approach, thriving in dynamic, resource-constrained environments Willingness to travel up to 25% Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $140-180K base annually. We've structured the compensation package to ensure strong alignment with performance and market expectations. The total annual compensation will exceed $200,000, inclusive of base and target variable comp. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative - Medicaid Member Support ON-SITE Only in Columbia, SC $16.00 Hourly Join the Conduent Customer Service Team Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite Call Center Representatives Position located in Columbia, SC. This is a great opportunity to learn about Medicaid member support! Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you: Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. * Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying. * Equipment provided. * Paid training * Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation. * Full-time schedule (40 hrs. per week) * Career Growth Opportunities * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. * No Weekends * PerkSpot - Employee discount program Requirements: * Must be at least 18 years of age with a high school diploma or GED. * Background screening required. * Must pass the Call Center - Service Skills Assessment Test. * A minimum of 1-year call center experience in telephone customer service or related experience * Computer literacy and ability to use multiple programs. Summary: As a call center representative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: * Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. * Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls. * Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status. * Follows documented policies and procedures including call handling and escalations. * Overall acts as an advocate for Medicaid members to ensure their needs are met. Preferred Skills/Experience: * Positive and energetic attitude. * Ability to communicate clearly and confidently. * Ability to multi-task and manage time effectively. * Attention to detail, grammar, and spelling accuracy. * One year of medical insurance or medical office experience, preferred. * Call center or professional office experience, preferred. * Computer system experience with data entry and database documentation knowledge. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.

Customer Support Representative Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a Remote Position, but you could have remote opportunity once a week after training. Qualifications - High school or equivalent (Preferred) Benefits: Paid training Disability insurance Health insurance Dental insurance 401(k) 401(k) matching Paid time off Vision insurance Employee discount Full Job Description: Essential Duties and Responsibilities include the following. Other duties may be assigned. Field incoming B2B customer support requests via phone and Salesforce workflow Facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders Answer product related questions and provide information from manufacturers Order entry Facilitate returns and follow up on credits Fulfill customer requests for proof of delivery or invoice/credit copies Provide sales support to Jan/San field and IAM teams Provide information to SPR branches regarding various programs and their service requiremen Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree preferred or equivalent combination of education and experience. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills: Microsoft Word and Excel, E-mail Supervisory Responsibilities: This job has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee is occasionally required to lift up to 10 pounds. The vision requirements include: close vision, distance vision, peripheral vision and ability to adjust focus. COVID-19 considerations: CDC Recommendations

Title: Customer Support Professional "CSP" Functions: Customer Service Professional answers customer questions and resolves issues over the telephone for Fortune 500 and mid-level companies. Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York (Due to strict work from home regulations we don't do business in these States) Responsibilities: Must be available to take calls, be productive, and engage in positive interactions, effectively meet the needs of the Customer while reinforcing trust and taking into consideration the Customer's time and availability. Will create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services. Will identify our customers' needs by asking clarifying questions to effectively promote clients' products and services, and articulate the features and benefits in a competitive manner through successful negotiations. Take action to proactively learn new information, report Customers ' impacting concerns. Think outside the box on Customer resolutions and share best practices with others. Benefits: Monthly bonuses. Choose your own schedule. (15 Hours Minimum Per Week) Work part-time or full-time. Work remotely No cold calling. All inbound and outbound calls We fully train and support. Requirements: Experience with computers, keyboarding is required. Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities. Ability to work a minimum of 15 hours a week Hardwired Internet & USB headset. Compensation: Hourly: $9.50 - $15.00 (Pay Is Based On Placement.) Alpharetta, Georgia 30009

Do you love gaming? Are you great with customers? We have got the perfect gig for you! Customer Support Representative- Bilingual French & English Scuf Gaming is looking for accomplished customer support professionals to join our dynamic team of Customer Support Reps. Monday- Friday 7am - 3:30pm, must be open to occasional overtime when needed. You must be able to work from home and come into our office in Suwanee, GA. The best fit for our CS Support team understands our customers (gamers), possess a professional attitude, has exceptional communication and call center phone etiquette skills, and has experience providing solutions to meet customer satisfaction. Requirements: · 1 to 3 years applicable customer service experience · Experience interacting with customers by phone, live chat, and/or email · Demonstrated understanding of call center phone etiquette with exceptional communication skills · Strong interpersonal skills and problem-solving capabilities · A forward-thinking and highly responsive approach to customer service · Proficiency in MS Suite and Google Suite · Zendesk experience a plus · Typing test minimum score of 40 WPM · Must have your own equipment to work from home in a quiet environment (no distracting noises in the background). · Must be able to pass background check and drug screen · Must have reliable transportation to travel to Suwanee, Ga. · Associate Degree preferred Scuf Gaming employee benefits include: -Medical, dental, and vision insurance -401(k) -Paid Vacation and Holidays - Company pays for Basic Life Insurance and Long-Term Disability. -Company product discounts -And more… Scuf Gaming offers competitive wages and benefits, including a relaxed and casual work environment. Scuf Gaming is an Equal Opportunity Employer who participates in E-Verify.

About Us At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk - and we're looking for someone who shares that belief. Job Description We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction. Responsibilities Lead, coach, and manage the customer support team Develop and implement efficient support procedures and service standards Monitor performance metrics and provide actionable insights Resolve complex customer issues and escalate when necessary Collaborate with other departments to improve customer experience Recruit, train, and onboard new support staff Maintain accurate records of customer interactions and performance reports Conduct regular team meetings and provide continuous feedback Qualifications Qualifications Proven experience as a Customer Support Manager or similar role Excellent leadership and interpersonal skills Strong problem-solving and decision-making abilities Familiarity with support software and CRM systems Ability to analyze performance data and identify areas for improvement Bachelor's degree in Business Administration, Communications, or related field preferred Outstanding verbal and written communication skills Ability to manage multiple priorities in a fast-paced environment Additional Information Benefits Competitive salary: $63,000 - $69,000 per year Health, dental, and vision insurance Paid time off and holidays Professional development and growth opportunities Supportive and collaborative work environment Retirement plan options Flexible working hours

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at ******************* Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! Who is the Customer Experience Representative? Overview: Drives the success of a customer or solutions category by leveraging vendor/customer expertise to help maximize growth. Enhances and enables customer/vendor utilization of the Xvantage platform through various activities. Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers and their vendor(s) to include items such as: recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives utilizing platform data. As a Customer Experience Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer or category of products and services. Serving as a customer/category subject matter expert, you will collaborate closely with sales teams, vendors, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer and/or solutions category, in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer/category. Key Responsibilities Xvantage Expertise: * Drive insights and actions for reseller partners and vendors. Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors. Solution Enablement: * Focused on a portfolio of customers or vendors to build a full solution. * Develop a comprehensive understanding of the products and services across the GTM organization. * Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader. * Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add. * Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer. Sales Support: * Collaborate with the sales team to identify customer needs and recommend suitable solutions. * Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities. Customer Engagement: * Proactively engage with customers to understand their challenges, goals, and requirements. * Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships. Customer/Vendor Relations: * Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns. * Leverage vendor partnerships to deliver the best solutions and value to customers. KNOWLEDGE AND SKILLS: * Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred. * Skilled in: Good communication and presentation skills. Self-motivated and proactive with a strong sense of ownership and accountability. Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships. * Ability to be a team player and to collaborate with cross-functional teams and vendors. Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously. REQUIREMENTS: * Typically requires a four-year college degree or equivalent experience and 2 years functional experience. The typical base pay range for this role across the U.S. is USD $47,300.00 - $75,700.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at ******************* Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! Who is the Customer Experience Representative? Overview: Drives the success of a customer by leveraging expertise to help maximize growth. Enhances and enables customer utilization of the Xvantage platform through various activities. Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers to include items such as: training & enablement, pipeline development, and upgrades/cross-sell initiatives utilizing platform data. As a Customer Experience Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer of products and services. Serving as a customer subject matter expert, you will collaborate closely with Ingram vendor teams, vendor resources, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer. Key Responsibilities * Proactively engage with customers to understand their challenges, goals, and requirements and recommend suitable solutions. * Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships. * Leverage internal resources to deliver the best solutions and value to customers. * Identifies opportunities to increase usage of the Xvantage platform for reseller partners. * Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader. KNOWLEDGE AND SKILLS: * Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred. * Skilled in: Good communication and collaboration skills. Self-motivated and proactive with a strong sense of ownership and accountability. * Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships. * Ability to be a team player and to collaborate with cross-functional teams and vendors. * Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously. REQUIREMENTS: * Typically requires a four-year college degree or equivalent experience and 2 years functional experience. * This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties. The typical base pay range for this role across the U.S. is USD $47,300.00 - $75,700.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Lancope is seeking an entrepreneurial, versatile and customer-focused individual to help develop positive and productive long-term relationships with Lancope's existing customers which results in customer retention and consistent maintenance revenue. As Customer Success Representative, you will manage and maintain support contracts while growing service revenues through on-time renewing and contract reinstatement, as well as engaging with the Lancope Sales team by uncovering up-selling and cross-selling opportunities. Essential Duties and Responsibilities: Protect and grow maintenance revenue stream in your territory Drive maintenance renewal activities according to defined processes, procedures, and systems Prepare renewal quotes for maintenance contracts within 120 days of expiration Ensure timely and accurate maintenance renewals Review and interpret contractual terms and conditions Contact and follow-up with customers and partners to ensure timely maintenance renewal Assist customers with any product discrepancies in their install base to include license reconciliations and audits Coordinate with Territory Account Managers (TAM) and Inside Sales Representatives (ISR), as well as fellow Support Renewal Specialists, on more complex opportunities Prepare order packet to submit for maintenance renewal processing and invoicing Partner with field sales to save any potentially lost maintenance renewals Track contract non-renewal including reasons for cancellation Prepare forecasts of maintenance renewal bookings Position and sell professional services and training bundles at time of renewal Uncover upsell and cross-sell opportunities and pass to appropriate sales representative Establish a trusted adviser relationship with our customers to ensure their overall satisfaction with our products, technologies, and services Refine internal processes to ensure efficient and consistent management of renewals Qualifications: 2-3 years of account management experience Renewals/maintenance experience a plus Strong customer focus and passion for helping customers succeed Creative problem-solver with great attention to detail Strong negotiation and objection-handling skills Proactive and results-oriented, with strong prioritization skills Excellent verbal and written communication skills Experience with Network and Security products and technologies a plus General understanding of software licensing a plus Bachelor's Degree from four-year college or university or equivalent experience Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Salesforce.com

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. What we need Symbotic is currently seeking a talented ROC Operator who would be responsible for remotely monitoring specific functions and operations of our automated material handling system, assisting in the coordination of on-site troubleshooting efforts, and assisting in the escalation of systematic issues to internal subject matter experts. This person will drive continuous improvement efforts through the identification of root causes and by partnering with cross-functional teams to drive execution of performance criteria of the automation system. * As a member of the Remote Operations Center (ROC), you'll provide remote support to field operations and systems across various locations. However, please note that the work itself is performed 100% onsite at our Wilmington, MA office. The term "remote support" refers to the nature of the assistance you'll be providing (i.e., supporting systems and teams located elsewhere), not the location you'll be working from. What we do The ROC Operator sits in the Remote Operations Center, which is a centralized Symbotic-managed operations hub that enables remote monitoring, control, and optimization of site operations across our network from one unified facility. The Remote Operations team is a new group within the Customer Operations organization, which is responsible for leading the day-to-day operations of Symbotic's robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers and supporting cross-functional partners to drive best-in-class quality, safety and system performance. What you'll do * Remotely monitor automation system performance and availability through collaboration and active communication with the onsite team. * Enhance local control center operations through active communication, acceleration of control center workflows, and escalated incident response time. * Remotely manage specific automation system use cases and determine best course of action to maintain system up-time, performance, and availability. * Develop standard operating procedures and documentation to drive performance enhancements, adjusting to changing business conditions as required. * Drive and maintain a professional teamwork environment by being an excellent team player and working with various members of the technology, operations, and on-site teams. * Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution. * Define best practices and design operating model procedures for the Remote Operations Center. * Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site Symbotic and customer teams. * Become a remote software expert by gaining an excellent understanding of system interrelations and consequences. * Assess cause of automated robotic vehicle failure, examine log files and take detailed notes and alert service personnel. What you'll need * Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation or equivalent work experience. * Minimum of 3 years in a computer or automation environment desired. Must have a strong knowledge of automation, warehousing, and business processes. * A desire to learn new equipment and assist team members as needed. * Takes critical feedback and recognition positively. * Ability to multi-task and perform multiple job functions at once. * A high sense of urgency. * Effective detail-oriented communicator. * Brings strong leadership skills with ability to motivate cross-functional or cross-facility groups. * Ability to direct and guide employees daily standard work. * Ability to develop standards, processes, and documentation for dealing with specific problems using data-driven decision making. * Understanding of drivers of system performance and ability to report on trends of problems and present solutions. * Must be literate, written and verbal, in English Language. Our Environment * This role is 100% onsite at our Wilmington, MA location. * This position is a shift-based role with a typical shift of 12 hours. Your shift will be determined based on overall team structure, customer, and business needs. * Up to 5% travel may be required, with travel during onboarding/training up to 100%. * A valid driver's license is required, and you must be able to drive or fly to customer locations. * You are responsible for covering travel expenses with a personal credit card, which will be reimbursed on a bi-weekly basis. * The ROC is a 24/7 operation. Dependent on shift schedules, there may be situations when you are working independently in an office environment. * Dependent on shift schedules, there may be situations when you are working in an isolated situation at night. * During required travel for training and to visit facilities the following may apply: * There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure. * You may regularly be near railings that are high off the ground. * Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit. * The employee may be required to work at heights of up to 45 feet and within restrictive areas of 24 inches. Where you may need to be able to stand, climb, balance, stoop, kneel, crouch, or crawl. * Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. * Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols. #LI-IB1 #LI-Onsite About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit ***************** We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.