Customer Support Supervisor jobs at TaxSlayer - 184 jobs

Hungry, Humble, Honest, with Heart. The Opportunity Are you a passionate leader with a track record of prioritizing customer obsession and driving professional development? Do you excel in fostering collaboration with consistently high NPS scores? Do you strive to improve products and services? If so, we invite you to join our rapidly growing team at Nutanix. You'll have the opportunity to work with cutting-edge cloud technology while making a significant impact in shaping the future of our support organization. About the Team Join our Systems Reliability Engineering team at Nutanix, a global team spread across various locations, united by our shared values of collaboration, engagement, and innovation. As part of this team, you will have the opportunity to work with highly skilled professionals worldwide who are passionate about ensuring our customers' success. You will report to a Senior Manager of Worldwide Support, who is dedicated to empowering and supporting the team to achieve their goals. Our work setup is hybrid, requiring you to be in our Durham, NC office three days a week. This balance allows for both in-person collaboration and flexibility for remote work, promoting a healthy work-life balance. At Nutanix, we value the importance of work-life balance and understand that the demands of travel can impact this. As such, the travel requirements for this role are minimal, with less than an average of one week of travel required per quarter. This allows our team members to focus on their work while still having time for personal pursuits outside of work. Your Role Provide exceptional support experiences to our customers by addressing their inquiries and issues promptly and effectively. Manage escalations and queue responsibilities to ensure the timely resolution of customer concerns. Analyze cases, customer feedback, and product contributions to identify areas for improvement and drive enhancements in our services. Mentor and support the professional growth and career development of your team members. Foster collaboration and communication within your team and teams in other geographic regions. Collaborate with local and global peers to enhance our services and offerings, fostering a culture of continuous improvement. What You Will Bring Bachelor's degree required, graduate degree preferred You need 3 to 5 years of management experience Must have proficiency in Tableau, Workday, SFDC, JIRA You should excel in Enterprise Support Management Expertise in managing, operating, and supporting HCI, Cloud, and other datacenter technologies Managing critical events and customer situations is an essential skill Work across organizational boundaries to resolve complex issues Strong problem-solving and decision-making abilities are required Identify and develop leadership potential The ability to receive and deliver constructive feedback Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager. The pay range for this position at commencement of employment is expected to be between USD $ 139,200 and USD $ 277,200 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. --

Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT ️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on propriety signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT ️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Summary As a Customer Service & Technical Support Representative, you are part of the Itamar Medical team that supports our customers, sales reps, and clinicians, taking inbound phone calls and assisting them with customer service questions and technical troubleshooting issues. We are looking for a high-energy, self-motivated professional who is ready to join our team. Essential Functions Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards. Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues. Keep accurate records and document actions and discussions. Understand and educate customers about all Itamar Medical products and services. Retain customers through superior customer service and technical support. Required/Preferred Education and Experience Bachelor's Degree preferred Two + years working as a customer support representative/technical support representative Experience working remotely with space for an “at-home workstation” Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL) Knowledge, Skills and Abilities Excellent verbal and written skills Strong analytical and reasoning skills to effectively troubleshoot issues over the phone Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure Someone who is a quick learner with the ability to understand a wide range of issues and topics Ability to work independently but who is excited to be a part of a dynamic team Patience Salesforce experience Ability to communicate technical issues in a way that is understandable to non-technical customers Ability to work between the hours of 7:00am and 8:00pm Physical Demands Employee is continuously required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear (up to 98% of an average 8-hour day). The employee must occasionally lift or move up to 20 pounds (up to approximately 5% of an average 8-hour day). This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This job must use ergonomic tools and correct posture along with correct procedures for lifting, bending, squatting, carrying, pulling and reaching. Digital dexterity and hand/eye coordination in operation of office equipment. Ability to speak to and hear customers and/or other employees via phone or in person is required. Body motor skills enough to enable incumbent to move from one office location to another. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The hourly pay rate for this position is: $22.00 to $24.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability. We are seeking a Supervisor, Customer Support, to lead and inspire a team of talented support technicians while ensuring a high level of customer satisfaction and operational excellence. This position requires a self-directed, detail-oriented, and experienced in resolving complex issues while driving strategic improvements in support delivery. The Customer Support Supervisor will have a proven ability to manage support operations, mentor team members, and apply advanced domain knowledge to streamline processes. JOB DUTIES Responsible for monitoring all KPIs and ensure they are being met Supervise day-to-day operations of the customer support team, ensuring timely and accurate issue resolution. Provide leadership, mentorship, and guidance to technicians at all levels to foster growth and team cohesion. Work independently on complex projects and tasks, demonstrating initiative and organizational excellence. Apply advanced knowledge to guide problem resolution and provide strategic input into team workflows. Manage team performance metrics, deliver feedback, and develop plans for continuous improvement. Ensure tickets are moving through the process in a timely manner Collaborate cross-functionally teams to escalate and resolve issues. Contribute to the development of new support models, policies, knowledge bases, and internal training resources. Ensure consistent, high-quality service by developing best practices and aligning with company support standards. Take ownership of high-visibility or sensitive client issues, ensuring resolution and client satisfaction. Lead initiatives that enhance internal tools, documentation, and communication workflows. Recruit, onboard, and train new team members, maintaining a high-performing and scalable support function. Represent customer needs internally, acting as the voice of the customer in strategic discussions. Skills and Qualifications: 5+ years of relevant experience in technical support or related field 3+ years in a leadership or supervisory role Bachelor's degree in a relevant field or equivalent work experience. Proficient in using support tools and software. Demonstrated ability to lead and manage a diverse technical support team effectively Acquire a deep understanding of the company's products or services. Advanced knowledge of relevant technologies, platforms, and systems. Solid problem-solving skills with a methodical and analytical mindset Excellent written and verbal communication skills. Ability to translate technical issues into actionable insights for both technical and non-technical audiences. Deep understanding of customer support methodologies, metrics, and best practices. Experience driving continuous improvement through process optimization and performance management. Collaborative mindset with proven success in cross-functional environments. Committed to delivering outstanding customer experiences and cultivating team excellence. Benefits: Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or Vacation Sick Time Employee Well-Being program 11 paid holidays Volunteer Time Off Employee Referral program Additional perk and voluntary benefit programs Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package. PLANET DDS CORE IDEOLOGY: To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values: Collaborative - Working independently and across teams, we create scalable solutions to enable company growth Empathetic - We are educated on the experience of our customers and feel vested in their success Accountable - We feel ownership for the quality of our work and take pride in the positive outcomes Trustworthy - We operate with integrity and honest, making promises we know that we can keep Ambitious - We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders An Equal Opportunity Employer - Including Disability/Veterans

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but candidate must reside in the Columbia, SC metropolitan area Duties : Participate in efforts to improve overall performance Supervise and manage overall contact center operations: Workforce Management and schedule management Quality assurance Performance management Reinforce training and coaching contact center agents Direct customer support, when needed Engage with client and respond to Government requests Other duties, as assigned Requirements HS diploma (or equivalent) is required. 4 years of contact center experience 2 years of contact center supervisor experience Must be able to obtain and maintain government agency suitability requirements as a condition of employment A reliable, hard-wired internet connection is required

About Us At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk - and we're looking for someone who shares that belief. Job Description We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction. Responsibilities Lead, coach, and manage the customer support team Develop and implement efficient support procedures and service standards Monitor performance metrics and provide actionable insights Resolve complex customer issues and escalate when necessary Collaborate with other departments to improve customer experience Recruit, train, and onboard new support staff Maintain accurate records of customer interactions and performance reports Conduct regular team meetings and provide continuous feedback Qualifications Qualifications Proven experience as a Customer Support Manager or similar role Excellent leadership and interpersonal skills Strong problem-solving and decision-making abilities Familiarity with support software and CRM systems Ability to analyze performance data and identify areas for improvement Bachelor's degree in Business Administration, Communications, or related field preferred Outstanding verbal and written communication skills Ability to manage multiple priorities in a fast-paced environment Additional Information Benefits Competitive salary: $63,000 - $69,000 per year Health, dental, and vision insurance Paid time off and holidays Professional development and growth opportunities Supportive and collaborative work environment Retirement plan options Flexible working hours

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description At least 3 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes. At least 2 years of experience in Microsoft Dynamics CRM Online Experience At least 4 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment. Excellent Analytical and Communication skills. Leading or participating in the design and architecture sessions with the clients, gathering and documenting business processes and requirements for the project Good knowledge of CRM's interoperability capability with MS Office, MS Office 365, SharePoint, Azure and MS BI Stack • C#/VB.net, ADO.Net, XML, T/SQL, Jquery, JavaScript, Web Services, ASP.NET, and Silverlight skills. Regularly communicating with the customer on the status of the issue resolution or Project. Well Versed with Agile practices. Excellent, understanding of MSCRM architecture and its interaction with other interfaced systems in the client environment. Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 7 years of experience within the Information Technologies. Additional Information ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. Note:- 1.This is a Full-Time & Permanent job opportunity for you. 2.Only US Citizen Green Card Holder GC-EAD, H4-EAD L2-EAD can apply. 3.No OPT-EAD, H1B & TN candidates please. 4.Please mention your Visa Status in your email or resume.

For more than a decade, Select Source International (SSI) has been serving major corporations worldwide supporting our customers' "Talent Supply Chain". SSI has further developed technologies and acquired best-in-class companies over the years. Our leadership has expanded the technology stack to include Staffing Solutions, Professional Services, Custom Solutions, Offshore Development, Technical Support and Applications that deliver content to the cloud. We offer many initiatives that cause us to stand out above the rest. We are composed in such a way that we can facilitate client's needs while being directly involved in each step of the placement process. We continually see positive results because we cover every avenue of the IT business crucial to success and our team is constantly growing to meet our clients' needs. Select Source believes in building a corporation with only the strongest and most capable individuals. SSI's world-class consultants have the expertise to meet our clients' demands. We pride ourselves on the fundamental belief that our team is essential to our company's continued growth in the IT industry and assist the consultant every step of the way in reaching the ultimate position to fit their skills. We strive for increased productivity, improved current processes and optimized product quality all while minimizing risk and hazards which maximizes profitability. SSI's success is dependent upon listening and matching the right consultant with our clients and by continually innovating and improving every aspect of our business to better serve our clients' needs. Job Description Position: Episodic Care Manager Location: Durham, NC Duration: 5 Months + Extension Job Summary: The Episodic Care Manager is responsible for performing medical reviews to assess, facilitate, and coordinate the delivery of care across the Health Care System. The Episodic Care Manager acts as a member advocate to promote and coordinate the delivery of quality, cost effective health care services based on medical necessity and contractual benefits. In addition, the Episodic Care Manager coordinates with providers and consumers to support the delivery of high quality care across the health care system. Qualifications Registered Nurse or LPN Additional Information All your information will be kept confidential according to EEO guidelines.

**We help the world run better** At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. SAP is seeking a visionary and highly experienced **Domain Advisor** to drive strategic growth within **Consumer Industries** through SAP's **Customer Experience (CX)** portfolio. This includes a comprehensive set of industry-specific solutions such as **Revenue Growth Management (RGM), Trade Promotion Management (TPM), Point of Sale (POS), and Customer Activity Repository (CAR)** . While this role does not include direct reports, it requires **senior leadership, global influence, and strategic engagement with customers and internal stakeholders** . You will serve as a thought leader, guiding SAP's go-to-market strategy for CX in Consumer Industries, shaping demand, and enabling SAP to meet its ambitious growth targets - including a $100M ARR aspiration for the broader portfolio by 2030. **What you will do** **1. Strategic Industry Leadership** + **Position Consumer Industries as a strategic growth area** within SAP CX, articulating how our end-to-end solutions deliver differentiated value across Retail, CPG, and Wholesale. + Align SAP's CX value proposition across key solutions (CAR, RGM, TPM, POS) to address the full spectrum of **consumer demand, commercial planning, and execution challenges** . + Represent SAP as a **global thought leader** in industry conversations, influencing market perception and customer transformation agendas. **2. Portfolio & Solution Evangelism** + Own the **narrative and strategic positioning** for SAP's Consumer Industry CX portfolio - with depth in each solution area and a cross-solution view of business impact. + Identify **cross-solution synergies** and help customers architect holistic SAP CX landscapes tailored to their industry challenges and maturity. + **Create and deliver field enablement** for the full portfolio, ensuring consistent, compelling messaging across global teams. **3. Demand Generation & Pipeline Growth** + Develop and execute strategies that drive **pipeline creation and market development** , ensuring strong momentum for all covered solutions. + Lead engagement on **field-facing activities** - validating GTM assets, overseeing enablement, and identifying reference customers. + Act as the **senior advisor** and support high-impact opportunities by engaging in early-stage discovery, value mapping, and roadmap planning with customers. **4. Executive Customer Engagement** + Build trusted relationships with **executive stakeholders** , guiding strategic discussions and advising on complex business transformation. + Partner with regional teams to influence deal strategy and provide domain depth in key customer opportunities. + Support post-sales engagement to ensure **adoption success and identify expansion paths** into adjacent solution areas. **5. Internal Influence & Enablement** + Act as the **bridge between solution management, product engineering, services, and field sales** , ensuring portfolio strategies are executable and market-fit. + Contribute to the development and localization of **GTM content, pricing strategy, enablement sessions** , and launch plans. + Mentor and coach field colleagues to raise capability and confidence in selling SAP CX within Consumer Industries. **Career Level Attributes:** + Operates as a **functional and strategic thought leader** , owning strategic vision and tactical execution across complex solution landscapes. + Oversees realization of **multi-solution growth initiatives** aligned to SAP's corporate strategy. + Builds and maintains **strategic partnerships** internally and externally to unlock new market potential. + Anticipates trends and integrates **industry needs with product evolution and innovation planning** . + Represents SAP as a **global spokesperson** for Consumer Industries within the SAP Customer Experience portfolio. **What you will bring** + **12 years of experience** in enterprise software, consumer industries, or customer experience domains. + Deep knowledge of **Retail, CPG, or Consumer Industry** processes, particularly in areas like pricing, promotions, POS, and demand planning. + Proven ability to translate complex solution architectures into **business value narratives** for C-level audiences. + Strong experience with **SAP CX solutions** or equivalent ERP platforms in the market. + Track record in driving **pipeline generation** , enabling sales, and landing market-shaping deals. + Excellent communication, influence, and storytelling capabilities across virtual, cross-cultural teams. **What Success Looks Like** + You've helped SAP establish **clear leadership in CX for Consumer Industries** , with measurable gains in pipeline and solution adoption. + You've elevated the **market's understanding of SAP's unique value** in areas like RGM, CAR, TPM, and POS - and how they work better together. + Field teams and customers alike recognize you as a **trusted advisor** , a catalyst for innovation, and a connector across SAP's ecosystem. **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ***************. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (************************************************************************************ , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. **Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 340400 - 578700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (********************************************************** . **AI Usage in the Recruitment Process** For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (************************************************************************************************* . Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 444658 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Works closely with our partner to set-up and operate this store. The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day running of the store, leading and guiding the staff to deliver exceptional levels of customer satisfaction. He/she will work with our international team and our partner's country management team to continuously roll-out new and innovative service offerings and events. Operating in strict compliance iQor company policy and local legislation, he/she will support the goals of the Business Unit Leader and Account Director and work closely with our approved service provider in the country. Responsibilities: * Management and development of staff in a consumer retail environment. * Day to day store management. * Close cooperation with iQor's' customers in development and launch of new services and sales events * Delivers customer key performance targets * Reporting (internal/external). * Cost Management. * Revenue growth. * Project management. * Stores accounts management. * Supports set-up and launch of similar stores in other countries. * Comply and follow all procedures within the company security policy. * Performs other duties as assigned. Skills Requirements: * 5-8 years of experience * Fluency in English and local language required * Experience in IT or CE sector * Knowledge and understanding of local consumer laws * Creative thinker, self-starter, requires little supervision * Marketing/sales experience * Project management training and experience * Good overall business acumen * Excellent people management and communication skills * Strong organizational skills, excellent attention to detail * Experience of computer technology and software preferred * Proficiency in use of personal computers, Microsoft Office products and e-mail skills required. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business or related field preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Manages and administrates the Customer Service Staff within the Call Center. Manage, support, and ensure the highest level of customer service is an everyday practice within operations. While maintaining other managerial functions which includes but not limited to grief processing, client contacts, and customer/employee escalations. Responsibilities: * Management and development of staff in a call center environment. * Day to day operations of the call center. * Close cooperation with iQor's' customers in development and launch of new services and sales events * Delivers customer key performance targets * Reporting (internal/external). * Cost Management. * Revenue growth. * Project management. * Accounts management. * Comply and follow all procedures within the company security policy. * Performs other duties as assigned. Skills Requirements: * 5-8 years of experience * Fluency in English and local language required * Knowledge and understanding of consumer laws * Creative thinker, self-starter, requires little supervision * Marketing/sales experience * Project management training and experience * Good overall business acumen * Excellent people management and communication skills * Strong organizational skills, excellent attention to detail * Experience of computer technology and software preferred * Proficiency in use of personal computers, Microsoft Office products and e-mail skills required. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business or related field preferred. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business or related field preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

General information Country United States City Atlanta Job ID 46234 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements The Customer Support Operations Manager will lead their assigned team of support analysts and drive operational excellence in delivering customer support. This role ensures the team is equipped with the technical and product knowledge needed to effectively resolve customer issues, particularly for clients using ERP systems, cloud solutions, and public sector supply chain platforms. The manager will collaborate cross-functionally to remove blockers, improve processes, and contribute to a culture of continuous improvement and customer-centric service. In addition to team performance and development, this role requires alignment with compliance standards for supporting US Government Cloud customers, and therefore requires US residency or green card status. The ideal candidate is operationally focused, results-driven, and motivated to build high-performing teams that improve the customer experience. A Day in the Life Typically Includes: * Set clear goals and expectations for a support team, conduct regular 1:1s, and provide coaching based on team KPIs and performance outcomes * Coordinate training, enablement, and knowledge sharing to ensure technical and product readiness across ERP, Cloud, and public sector domains * Collaborate with Product, Engineering, and Cloud Operations to remove obstacles, manage escalations, and resolve systemic issues impacting customer success * Analyze team and customer support metrics to identify trends, inefficiencies, and opportunities for continuous improvement * Maintain and improve SOPs, escalation workflows, and documentation to support consistent and scalable support delivery * Review customer feedback, case data, and escalation themes to improve service quality, customer satisfaction, and retention * Create and deliver reports, insights, and recommendations to leadership on support performance, customer trends, and process enhancement initiatives Basic Qualifications: * Experience managing customer support or support operations teams * Experience using customer support tools and systems * Experience working with technical products, such as ERP or cloud-based platforms * Experience analyzing data to assess performance or identify process improvement opportunities * Experience working with cross-functional teams, including product and engineering * US citizen, resident or green card holder required for Government Cloud support Preferred Qualifications: * Experience aligning support operations with business or customer success goals * Experience applying project management frameworks or methodologies * Experience using analytics or reporting tools to inform decisions * Experience supporting cloud-based systems or ERP platforms * Knowledge of public sector or healthcare supply chain operations * Experience working in a global organization * Bachelor's degree in a related field or equivalent experience About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit ************* Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here. This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu.

Leads and administrates the Customer Service Staff within the Business Unit. Supervises, support and ensure the highest level of customer service is an everyday practice within the department. While maintaining other supervisory functions which includes but not limited to grief processing, customer contacts, and customer/employee escalations. Responsibilities: * Provides staffing for the Customer Service function to meet customer's requirements. * Provides Customer Service team with good communications and keep them informed of changes within the company. * Provides CSA support by providing coverage during holidays, absenteeism, periods of high workload, etc. * Liaises with Business Managers to ensure CSA is giving support to customer. * Holds team meetings with clear objectives that each staff member is clear on. * Carries out yearly appraisals to each member of staff. * Provides management to work area by training and mentoring Team Leaders and providing advice with regards to achieving daily quality, production, and turn time goals. * Monitors trends in functional areas, reporting this information to management and customers, and initiating corrective actions as necessary. * Prepares daily, weekly, monthly and quarterly data as required. * Reviews employee attendance records. * Monitors and edits employee time system. * Monitors qualification of gain share financial incentive bonuses. * Provides advice to Team Leaders with regards to all unit employees adhering to company policy. * Studies new and current processes to ensure the most efficient and effective flow is in place * Complies and follows all procedures within the company security policy. * Performs other duties as assigned. Skills Requirements: * 3 or more years of experience in relevant field, including 2 or more years of in a lead role. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Do you love gaming? Are you great with customers? We have got the perfect gig for you! Customer Support Representative- Bilingual Spanish & English Scuf Gaming is looking for accomplished customer support professionals to join our dynamic team of Customer Support Reps. Monday- Friday 7am - 3:30pm, must be open to occasional overtime when needed. You must be able to work from home and come into our office in Duluth, GA. The best fit for our CS Support team understands our customers (gamers), possess a professional attitude, has exceptional communication and call center phone etiquette skills, and has experience providing solutions to meet customer satisfaction. Requirements: · 1 to 3 years applicable customer service experience · Experience interacting with customers by phone, live chat, and/or email · Demonstrated understanding of call center phone etiquette with exceptional communication skills · Strong interpersonal skills and problem-solving capabilities · A forward-thinking and highly responsive approach to customer service · Proficiency in MS Suite and Google Suite · Zendesk experience a plus · Typing test minimum score of 40 WPM · Must have your own equipment to work from home in a quiet environment (no distracting noises in the background). · Must be able to pass background check and drug screen · Must have reliable transportation to travel to Suwanee, Ga. · Associate Degree preferred Scuf Gaming employee benefits include: -Medical, dental, and vision insurance -401(k) -Paid Vacation and Holidays - Company pays for Basic Life Insurance and Long-Term Disability. -Company product discounts -And more… Scuf Gaming offers competitive wages and benefits, including a relaxed and casual work environment. Scuf Gaming is an Equal Opportunity Employer who participates in E-Verify.

Job Type: Full-Time Travel: [As applicable] We are seeking a highly organized and experienced Foreman/Supervisor to lead teams of 30-50 technicians based on location in the installation and support of infrastructure within a mission-critical data center environment. This role is responsible for daily supervision, quality assurance, safety compliance, and ensuring project milestones are met on time and within scope. Key Responsibilities: Supervise and coordinate the work of installation crews (cable techs, electricians, rack & stack teams, etc.) Ensure work is completed according to project specifications, safety standards, and timelines Serve as the main point of contact between field teams and project management Maintain accurate documentation of daily progress, workforce attendance, incidents, and material usage Conduct daily toolbox talks and enforce PPE and safety protocols on-site Oversee the installation of racking, cable tray systems, fiber/copper terminations, and power connectivity Identify and resolve field-level issues in real-time to avoid project delays Mentor, train, and provide performance feedback to crew members Coordinate with logistics and procurement to ensure materials and tools are available on-site Attend project meetings and provide status updates to management and clients as needed Qualifications: 5+ years of experience in data center, electrical, or low-voltage environments; 2+ years in a supervisory or foreman role Bilingual (Spanish/English) preferred, but not required Proven leadership managing teams of 30-50 workers Strong understanding of data center infrastructure, including racking, cabling, and power systems Working knowledge of ANSI/TIA, BICSI, and OSHA standards Ability to read blueprints, schematics, and technical drawings Excellent communication and interpersonal skills Comfortable using digital tools for reporting and task tracking (e.g., Procore, PlanGrid, or equivalent) Ability to adapt to dynamic project schedules and priorities Physical Requirements: Ability to work on your feet for extended periods Ability to lift up to 50 lbs Comfortable working in a construction or live data center environment Willingness to work extended hours, weekends, and travel as required Preferred Qualifications: OSHA 30 Certification BICSI Technician or RCDD Certification Experience with fiber optic and copper cabling installation standards First Aid/CPR Certification We are an Equal Opportunity Employer and encourage candidates from all backgrounds to apply.

JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you'll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. * ------------- * POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: * Supervise and support a team of 15-25 front-line agents handling inbound calls. * Coach team members on customer service best practices and performance improvement. * Monitor KPIs and drive productivity, quality, and customer satisfaction. * Conduct regular performance reviews and provide actionable feedback. * Collaborate with internal teams including QA, Training, IT, and Recruiting. * Manage scheduling, payroll submissions, and workforce planning. * Support hiring, onboarding, and disciplinary actions as needed. * Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS * Minimum of 3 years of call center experience or 1 year in a supervisory role. * Associate's degree or equivalent combination of education and experience. * Strong communication, leadership, and interpersonal skills. * Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). * Experience with call center tools and performance metrics (KPIs, SLAs). * Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment. * Proven ability to coach and develop team members effectively. PREFERRED QUALIFICATIONS: * Experience in military, local, state, or federal government environments. * Degree from an accredited two- or four-year college or university. * Experience managing on-site teams. CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Mid-Level

Infosys is seeking a D365 CRM &.NET Full stack Lead. In this role, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high-level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications: Candidate must be located within commuting distance of Richardson, TX or Raleigh, NC or Phoenix, AZ be willing to relocate to the area. This position may require travel to project locations. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience in D365 CRM & .NET Core. Development, enhancements, maintenance, migrations. Strong Experience of SQL coding guidelines, best practices etc. Strong Experience of CICD toolset: VSO/TFS On the Job Experience in Code Reviews using Visual Studio, Code Flow etc. Understanding of Metadata -Driven Development models, Multitenant Architecture. SQL Programming and Profiling/Optimization Power BI based development Logging and Telemetry Issue identification and Resolution Dev: ASP .NET, .NET Core, C#, Generics, Delegates, Events, ReactJs Web Services - WCF, REST, Web APIs, ADO.NET Azure Resources: Azure Managed Identity, Service Bus, App Services, Function Apps, WebApps AI/ML Skills- Python, Agentic AI, MCP, Azure Open AI, Azure AI Foundry, or relevant experience. Test: XUnit / NUnit / MSTest Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: Ability to work in team in diverse/ multiple stakeholder environment Analytical skills Experience and desire to work in a Global delivery environment. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Overview: The Manager, Application Support provides day-to-day tactical and personnel management of the Customer Support team to include managing productivity, personnel, and technical product issues. This position leads the team to enhance the overall customer experience while achieving departmental and company directed goals. Duties and Responsibilities: Directly manages a team of support personnel including setting clear objectives, evaluating progress, and instilling a high-performance culture with focus on teamwork, service excellence, and ownership for resolving customer issues; implements procedures and metrics pertinent to the effective and efficient operation. Develops and refines standard operating procedures for ticket management, monitoring, alerting, and incident management processes; Serves as point of escalation for customers to resolve highly complex problems; collaborates with cross functional teams to resolve escalated customer complaints. Stays abreast of new product developments and tactical direction to the business regarding technical support challenges; provides documentation and specific product suggestions influencing product direction. Manages operational and communication impacts of planned changes, outages, and technology emergencies. Collaborate with key internal stakeholders to drive customer success and quality to provide long-term value for our customer base; Partner with Inovalon's cross functional teams to provide customer feedback, streamline processes and improve customer outcomes Engage directly with our customers to garner feedback and ensure quality of service; Build upon Inovalon's Support career framework to enhance the team's focus on personnel development; Maintains knowledge of technology and industry trends and processes and disseminates information to the Customer Support team. Maintains compliance with Inovalon's policies, procedures, and mission statement. Adheres to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures with respect to any aspect of the data handled or services rendered in the undertaking of the position. Fulfills those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company. Job Requirements: Minimum 5 years' experience in customer facing support roles Minimum 2-2 years leading customer-facing support teams with a commitment to providing superior customer experiences; Proven experience working in Support in a growing SaaS-based company; Dedicated cross-functional orientation and ability to build relationships with other leaders and teams; Creative problem-solving ability and forward-thinking mentality; Strong leadership and communication (verbal, written, and presentation) skills; Previous experience managing remote teams and ability to develop both in-office and virtual teams; Proven ability to execute strategic projects that enhance and support customer support excellence; Demonstrated working knowledge of budgets; and Experience driving innovation and continuous improvement programs. Education: Bachelor's degree in business management or relevant field of study. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; Travel for this position will require business travel to other locations up to 25%.

JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We're looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you'll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, development, and success of a team of 15-25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. * ------------- * POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: * Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach and develop team members on service standards, processes, and best practices. * Monitor and improve performance metrics, KPIs, and productivity benchmarks. * Foster a culture of accountability, continuous improvement, and excellence. * Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure high levels of customer satisfaction. * Motivate the team to identify and maximize sales opportunities. * Review and submit weekly payroll to ensure accuracy. * Drive revenue and profitability growth within the call center. * Track and analyze team and individual performance to identify trends and improvement areas. * Communicate updates and process changes clearly and effectively. * Provide regular feedback and coaching to agents on performance and development. * Collaborate with departments such as QA, Training, IT, and Recruiting. * Implement and audit quality assurance strategies to maintain service excellence. * Manage hiring, onboarding, coaching, and, when necessary, terminations. * Serve as a subject matter expert on client-specific operations. * Perform additional duties as assigned. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS * Minimum of 3 years of total call center experience or 1 year in a management role. * Associate's degree or equivalent combination of education and experience. * Strong interpersonal and communication skills. * Proven supervisory experience with a focus on staff development. * Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). * Demonstrated ability to drive performance and meet sales goals. * Familiarity with call center tools and technologies for KPI and SLA management. * Effective conflict resolution skills for both customer and employee issues. * Strong organizational, time management, and multitasking abilities. * Ability to adapt and thrive in a fast-paced, high-pressure environment. * Clear and practical written and verbal communication skills. * A proactive, solution-oriented mindset with a drive for continuous improvement. * Ability to independently prioritize tasks and implement effective solutions. * Strong accountability and performance management capabilities. CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Experienced

Assists the Retail Manager by driving sales, mentoring staff, and executing marketing initiatives. Supports educational initiatives by attending community events and providing expertise on products or services. Engages in outside and retail sales with sales teams to boost performance, ensure excellent customer service, and assist with escalations and strategy development. Description Location: This is a full-time position working (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:30am - 5:30pm. It may be necessary, given the business need to work overtime. You may be required to travel between buildings and within the community. This role is located at 7467 Saint Andrews Road Irmo, SC 29063. What You Will Do: Provides retail and outside sales support for customers of health and ancillary insurance products. Analyzes prospective customer needs and matches appropriate company products and services. Generates and acts upon leads for new sales and the sales of replacement and add-on products. Tracks, analyzes, and reports on Retail Center performance. Coaches and trains staff to strengthen skills and empower team members to meet individual and collective sales goals. Defines and communicates criteria to achieve high performance service. Serves as backup to the Retail Manager. Participates in community activities and in local organizations to provide education and service. Supports local presence organization and association integration to assist and leverage relationships for BCBSSC community. Develops and Executes marketing plans to generate traffic, support membership, and create positive brand awareness. Serves as point of contact for the Marketing team in activating monthly Health Fairs and sponsored events. Works closely with marketing and local leadership to support regional business objectives. To Qualify for This Position, You Will Need The Following: Required Education: Bachelor's Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience Required Work Experience: 3 years retail or healthcare sales/service experience. Skills and Abilities: Ability to plan, develop, and execute marketing campaigns and meet sales goals. Demonstrated sales team motivation skills. Ability to work independently, prioritize effectively, and make sound decisions. Good judgment skills. Demonstrated leadership, customer service, presentation, and organizational skills. Demonstrated verbal and written communication skills. Analytical or critical thinking skills. Ability to persuade, negotiate, or influence others. Ability to direct, motivate, and assess performance of others. Software and Other Tools: Microsoft Office. Required Training: Department of Insurance Licensure must be obtained within 60 days of hire in state employed. Licensure must be maintained while in job. Other licensures and certifications may be required and maintained by specific areas. Our comprehensive Benefits Package Includes The Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401K retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Wellness program and healthy lifestyle premium discount Tuition assistance Service recognition Employee Assistance Discounts to movies, theaters, zoos, theme parks and more What We Can Do For You: (Standard, unless otherwise directed) We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.