Customer Support Supervisor jobs at TaxSlayer

Remote Seasonal Customer Support Representative Charlotte NC Local Hires Department: Seasonal Customer Support Location: Fort Mill, SC START YOUR APPLICATION DO YOU LIVE IN THE CHARLOTTE NC AREA? THEN THIS IS JUST FOR YOU based in the Greater Charlotte NC area, local to our Charlotte NC office. Now Hiring: Seasonal Customer Support Representatives Remote | NC and SC Residents Only | Starting at $16.75/hr. Who We Are At TaxSlayer, were more than just a tax software companywere empowering individuals and small businesses to file their taxes online with confidence and ease. Since 1965, TaxSlayer has been revolutionizing the way people file taxes through our intuitive, user-friendly platform that guides customers step-by-step to ensure accuracy and maximize refunds. Headquartered in Augusta, GA, with a satellite office in Charlotte, NC, TaxSlayer proudly employs nearly 200 year-round team members and 300 seasonal support agents. Our people are a talented group of innovators who work collaboratively to improve our products and exceed customer expectations year after year. Are you a TaxSlayer? Job Summary Were seeking Seasonal Customer Support Representatives for the 2025 tax season to join our remote team and deliver exceptional service to our customers during our busiest time of year. This is a work-from-home opportunity starting in January 2026. What We Offer * Competitive hourly pay starting at $16.75/hour * Paid training to set you up for success * Remote work from the comfort of your home * Opportunities for tax professionals and desktop support specialists please let us know if thats you Responsibilities * Respond to customer inquiries via phone and chat * Provide accurate information about products and services * Troubleshoot and resolve customer issues professionally * Maintain and update customer records * Collaborate with team members to meet customer needs * Meet performance goals for response time, satisfaction, and quality * Stay informed about company products and policies * Ensure a quiet, professional remote work environment Qualifications * High school diploma or equivalent (college degree preferred) * Previous customer service or support experience * Excellent communication and problem-solving skills * Ability to multitask in a fast-paced environment * Strong attention to detail and organizational skills * Proficiency with customer support tools and systems * Reliable internet connection (minimum 25 Mbps download / 10 Mbps upload) * A quiet, distraction-free workspace * Flexibility to work evenings, weekends, and holidays How to Apply * Complete the full application * Opt in for text messages so we can reach you quickly and easily Ready to Join the Team? If you're passionate about helping others and want to be part of a fast-paced and supportive team apply now and get ready for a rewarding seasonal experience. Please Note As a federal contractor, TaxSlayer is responsible for ensuring employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise. Equal Opportunity Employer TaxSlayer is an equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. START YOUR APPLICATION

**The application window is expected to close on: 1/16/26** **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.** **The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government Secret Clearance.** **Meet the Team** Our Technical Leaders are an integral part of US Public Sector Data Center Technology Delivery team delivering timely and quality results in support of the customer's mission. We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise (that's you) to drive value, innovation, and adoption in our customers' network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are trusted advisors and experts who help our customers better understand their data centers and support critical missions by driving optimization, adoption, and transformation. We work closely with Cisco Engineering to advocate innovation for our customers, sharing what is coming to help them be the groundbreakers of technology. **Your Impact** As a Technical Leader, you will drive the adoption of Cisco products while redefining customer data centers into modern, scalable, and efficient environments. Demonstrating your proficiency in computer technologies, automation, and AI, you will guide customers and peers through sophisticated engagements, delivering high-quality designs and driving workflow efficiency. Through mentoring, coaching, and embracing AI-driven innovation, you will empower your team to grow and adapt to evolving demands. Your creativity, collaborative nature, and openness to both teaching and learning will make you an invaluable asset to our team and customers alike! **Minimum Qualifications:** + Secret clearance + 10 years of relevant experience with Cisco's converged/hyperconverged and compute (UCS, UCS-X, Intersight, FlexPods, etc.) product offerings + 10+ years of experience supporting federal (United States), state, and local governments + Cisco Certified Internetwork Expert (CCIE) or comparable skills + Work remotely with flexibility to travel up to 25% **Preferred Qualifications:** + Be experienced delivering Cisco standard methodologies within our customers' data center infrastructure. + Be experienced with Cisco Data Center networking offerings (Nexus stand-alone, Nexus Dashboard, ACI, etc.), software and automation development, and/or Nutanix + Be able to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of complex data center related issues. + Strong analytical and problem-solving skills with ability to solve technical problems. + Ability to multi-task and self-start in a fast-paced collaborative environment and work independently. *LI-VL1 \#CJ \#PSJF \#PSNSO **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**The application window is expected to close on: 1/16/26** **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.** **The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government Secret Clearance.** **Meet the Team** Our Technical Leaders are an integral part of US Public Sector Data Center Technology Delivery team delivering timely and quality results in support of the customer's mission. We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise (that's you) to drive value, innovation, and adoption in our customers' network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are trusted advisors and experts who help our customers better understand their data centers and support critical missions by driving optimization, adoption, and transformation. We work closely with Cisco Engineering to advocate innovation for our customers, sharing what is coming to help them be the groundbreakers of technology. **Your Impact** As a Technical Leader, you will drive the adoption of Cisco products while redefining customer data centers into modern, scalable, and efficient environments. Demonstrating your proficiency in computer technologies, automation, and AI, you will guide customers and peers through sophisticated engagements, delivering high-quality designs and driving workflow efficiency. Through mentoring, coaching, and embracing AI-driven innovation, you will empower your team to grow and adapt to evolving demands. Your creativity, collaborative nature, and openness to both teaching and learning will make you an invaluable asset to our team and customers alike! **Minimum Qualifications:** + Secret clearance + 10 years of relevant experience with Cisco's converged/hyperconverged and compute (UCS, UCS-X, Intersight, FlexPods, etc.) product offerings + 10+ years of experience supporting federal (United States), state, and local governments + Cisco Certified Internetwork Expert (CCIE) or comparable skills + Work remotely with flexibility to travel up to 25% **Preferred Qualifications:** + Be experienced delivering Cisco standard methodologies within our customers' data center infrastructure. + Be experienced with Cisco Data Center networking offerings (Nexus stand-alone, Nexus Dashboard, ACI, etc.), software and automation development, and/or Nutanix + Be able to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of complex data center related issues. + Strong analytical and problem-solving skills with ability to solve technical problems. + Ability to multi-task and self-start in a fast-paced collaborative environment and work independently. *LI-VL1 \#CJ \#PSJF \#PSNSO **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Rockstar is recruiting on behalf of a leading healthcare technology company dedicated to making it easier for anyone to start and scale new healthcare businesses. Their customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. Their mission is to help more people innovate in healthcare and enable more patients to receive affordable care. About the Company They are making it easier for anyone to start and scale new healthcare businesses. Their customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. Their mission helps more people innovate in healthcare-and more patients receive affordable care. About the Team The leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US that sold to a 1,000+-person incumbent. They are a tight-knit team that's driven to move fast and take on some of the biggest problems in healthcare and ultimately improve patient lives. About the Role The business continues to grow, with leading national healthcare companies as customers. With this growth, they are looking for a Customer Success Lead to work closely with the CEO and members of the leadership team to help manage the next level of scale. Specifically, this role will manage and lead the growing Customer Success team (and potentially others, depending on seniority). The Customer Success team focuses on helping new healthcare groups onboard and scale with their product and operations. What You'll Own: - Help lead key aspects of operations, overseeing workflows and people managing teammates across the Customer Success team (currently ~8 teammates), with potential scope that also includes Partnerships (GTM) and Compliance Operations teams. - Own important cross-functional projects that are leadership's top priority. Work closely with the CEO and other members of the leadership team to scale the business. - Potentially, if interest-aligned, own the relationship with some of the largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience. - Help build rigorous systems to increase productivity and work more effectively to reach the next 10x of scale. - Proactively remove process roadblocks that stand in the way of the Customer Success team's progress and momentum. - Serve as a leader who takes ultimate responsibility and handles the most complicated and thorny issues when nobody else can. - Support in the hiring and onboarding of new teammates across Customer Success and Ops as the company rapidly grows, including mentoring, coaching, and developing leaders from the strong existing Ops organization (20+ folks). - Inspire the team with the example of leadership, drive, grit, empathy, and high-velocity execution. What You Bring - Operational excellence: extremely high volume of what gets done on any given day. - Excellent leadership skills and demonstrated ability to inspire a team. - Talent magnetism: exceptional people want to work with you. - Strong attention to detail and track record for getting the details right. - Self-motivated, resourceful and quick to take initiative in ambiguous situations. - Interest in working in healthcare and helping healthcare innovation flourish. - Leadership and drive; a hunger for self-improvement and desire to be around the most talented teammates who push you toward it. - Excited by a fast-paced, startup culture where you'll navigate ambiguity and solve big problems, with very high autonomy. - An eye for identifying process improvement opportunities and creative ways to better structure operations. - 3-5+ years of experience in customer success or related roles. What is Offered - Highly competitive salary and stock options (to share in the company's growth). - Compassionate, fun, and mission-driven culture of excellence and innovation (helping companies bring new life-changing care models into the world). - Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up). - Work from home, remote job, with flexibility. - Paid Time Off: US/Canadian holidays, vacation days. - Comprehensive health plans so employees feel their best. - Culture of mentorship, learning, independence, and critical-thinking. - This role has a preference for Eastern Time (EST) hours (but there can be some flexibility). (CID 2405)

We are seeking a dedicated and experienced Customer Service Inbound Call Center Supervisor to lead our remote team of customer service representatives in the Treasury Services department. In this fully remote role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. This position requires strong leadership skills, a deep understanding of Treasury Services and a commitment to fostering a positive work environment. ***Experience mentoring and managing 100% remote financial services inbound call center teams is a plus*** To be successful in this role, we're seeking the following: Minimum of 3 years of experience working in a financial institute's customer service department, with at least 1 year in a supervisory role - preferably as part of the Treasury Services department. Strong understanding of banking operations, particularly in transfer-related services. Excellent communication and interpersonal skills, with the ability to foster a positive team environment. Proficient in call center technologies and software; experience with CRM systems is a plus. Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Ability to work independently and manage multiple priorities in a fast-paced environment. Team Leadership: Supervise, mentor, and motivate a team of Treasury Services customer service representatives, providing guidance and support to enhance their performance and development. Operational Oversight: Monitor inbound call operations, ensuring compliance with departmental policies and procedures, and maintaining high standards of customer service. Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement training programs to improve team capabilities and service delivery. Quality Assurance: Develop and implement quality assurance processes to assess call quality, ensuring that representatives adhere to best practices and provide accurate information to clients. Customer Experience: Act as an escalation point for complex customer inquiries, resolving issues promptly and ensuring client satisfaction. Reporting and Analysis: Generate reports on team performance metrics, customer feedback, and operational efficiency, utilizing data to identify areas for improvement. Collaboration: Work closely with cross-functional teams, including training, compliance, and product management, to enhance service offerings and address client needs. Continuous Improvement: Identify and recommend process improvements to enhance operational efficiency and client satisfaction within the Treasury Services department.

* Job Title: Remote Customer Service Inbound Call Center Supervisor - Treasury Services Department * Location & Duration: Remote, Full Time, Temporary 6+ months. * Hours: 8 hour shifts varying (this is a 24/7 operation) * Hourly pay rate - $25/hr - $29/hr depending upon experience and location * For more information on benefits and what we offer please visit us at ************************************************** We are seeking a dedicated and experienced Customer Service Inbound Call Center Supervisorto lead our remote team of customer service representatives in the Treasury Services department. In this fully remote role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. This position requires strong leadership skills, a deep understanding of Treasury Services and a commitment to fostering a positive work environment. * Experience mentoring and managing 100% remote financial services inbound call center teams is a plus*

At Kalibri, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are working on cutting-edge solutions for the industry: we harness cloud-native data pipelines with advanced AI/ML models to drive asset performance. Kalibri is growing, so if you're ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading! About Kalibri: At Kalibri, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are working on cutting-edge solutions for the industry: we harness cloud-native data pipelines with advanced AI/ML models to drive asset performance. Kalibri is growing, so if you're ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading! About the Role: Kalibri is seeking a proactive and process-minded Customer Support Manager to lead and evolve our support team during a critical period of growth. You'll oversee a team of Customer Support Representatives, refine support operations, and drive initiatives that improve response efficiency, automation, and the overall customer experience. This is a hands-on leadership role ideal for someone with startup experience, a passion for scaling and building systems, and a desire to build a world-class support function in the hospitality tech space. Primary Responsibilities: Lead, coach, and develop a high-performing team of Customer Support Representatives. Oversee daily support operations, including SLA adherence, queue prioritization, and escalations. Audit and improve current support processes to increase speed, accuracy, and customer satisfaction. Identify and implement opportunities for workflow automation and self-service solutions. Work hand-in-hand with the Technology team on a regular basis to troubleshoot issues, prioritize feature requests, and enhance the customer experience. Serve as a point of escalation for customer issues and partner cross-functionally to resolve root causes. Collaborate with Product, Account Management, and Engineering to triage bugs and inform feature priorities. Maintain deep expertise in our platform's backend, integrations, pipelines, and system dependencies to guide team members and customers. Monitor key support metrics and provide regular reporting to leadership. Create and maintain internal documentation and customer-facing support materials. Help select and optimize support tools and systems (e.g., ticketing, reporting, automation). Drive support-related projects such as feature rollout preparedness, knowledge base development, or support tool migrations. Partner with Implementation and Account Management teams to lead post-sale technical onboarding projects. Monitor KPIs, produce weekly/monthly reports, and lead root cause analysis for recurring issues. Advocate for the voice of the customer across the organization. Experience, Qualifications & Attributes 2+ years of people management experience in a customer support or service environment. 3-5+ years in customer support roles within a SaaS, data, or tech-enabled services company. Project management experience coordinating cross-functional initiatives or customer onboarding. Experience building or improving support workflows, metrics, and escalation processes. Skilled in using ticketing systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud), managing user engagement tools, and developing and maintaining training content. Excellent written and verbal communication skills, with a focus on clarity and empathy. Strong organizational skills and attention to detail in a fast-paced, remote environment. High emotional intelligence, customer-first mindset, and a drive for continuous improvement. Intermediate to advanced proficiency in Microsoft Excel, Word, and PowerPoint. Bachelor's degree or equivalent experience. Preferred: Experience working in or supporting hospitality or travel industry clients. Preferred: Experience implementing or optimizing automation in customer support. Preferred: Background in a high-growth startup or scale-up environment. Travel Requirements: Approx. 5-10% travel may be required for team or client events. The Benefits Fully remote work, with a thriving company culture Robust medical, dental, and vision plans through Blue Cross Blue Shield, including a $0 cost plan for employees and subsidized coverage for dependents 401k plan with employer match Flexible Paid Time Off $250 new hire allowance for home office setup

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Job Description As Alteryx continues to evolve and scale, we are strengthening our go to market (GTM) foundation with operational leaders who can drive efficiency, accuracy, and rigor across our sales motion. We are seeking a Revenue Operations Manager, GTM Support to oversee all post marketing GTM workflows within Salesforce and manage our outsourced GTM Support team. This is a high impact role managing our outsourced GTM Support team, reporting to the Senior Director, Revenue Operations. The ideal candidate will operate strategically and effectively to ensure success across our global GTM organization including Sales, SDR, Solutions Engineering (SE), Customer Experience (CX), and Partners. You will own key business processes in Salesforce, govern the rules of engagement across teams, and ensure accurate data, seamless handoffs, and consistent operational execution. You are analytical, process oriented, proactive, and thrive in a high growth, data driven environment. You bring strong business acumen, effective communication across teams & geographies, strong attention to detail, and a passion for operational excellence. You drive continuous improvement who brings structure, clarity, and simplicity to complex workflows. You will collaborate closely with GTM leadership, Revenue Operations, and our outsourced support resources to accelerate execution and improve results. Core Responsibilities GTM Process Ownership • Own and refine key GTM business process workflows across Sales, SDR, SE, Partners, and CX within Salesforce • Define and govern rules of engagement (ROE) and handoff processes to ensure consistency and operational rigor • Partner within RevOps & business functions to optimize workflows across each segment & define strategic roadmap for GTMSupport • Ensure all GTM processes are well documented, scalable, and aligned with strategic objectives • Identify opportunities to automate recurring workflows and reduce manual processes across the GTM lifecycle • Evaluate and pilot automation tools, workflow orchestration, or agentic AI solutions to support GTM processes • Develop new service offerings or operational capabilities enabled by automation or AI driven insights • Collaborate with cross functional teams to operationalize these innovations within Salesforce and related systems Lead, Account, and Opportunity Operations • Manage all post marketing lead workflows, including exception rerouting, ownership corrections, and account alignment • Oversee account, contact, and opportunity data ownership accuracy and ensure proper sales, partner, or SDR assignment • Support SE and Partner workflows within Salesforce • Monitor and improve processes to increase productivity of our GTM functions Outsourced GTM Support Team Management • Serve as the operational leader for the outsourced GTM Support team, defining SLAs, task prioritization, and quality standards • Provide oversight across daily workstreams including routing exceptions, data cleansing, account hierarchy management, and pipeline updates • Deliver clear SOPs, documentation, and training to ensure high quality execution Reporting, Analytics and Insights • Collaborate with Revenue Operations and Insights teams to define and improve Salesforce reports and dashboards supporting GTM workflows • Conduct operational analysis to highlight business trends, identify gaps, and recommend Improvements in Cross Functional Enablement and Documentation • Maintain clear, concise documentation of GTM workflows, onboarding materials, and process maps • Partner with Sales Enablement and HR to support onboarding for SDRs, AEs, SEs, and Partner or CX team members • Drive communication and adoption of operational changes across all GTM functions Requirements • Bachelor's degree in business, Economics, Analytics, or a related field • 5 plus years of experience in Revenue Operations, Sales Operations, or GTM Operations within a technology or SaaS organization preferred • Strong proficiency with Salesforce Sales Cloud; experience with enrichment tools, routing systems, or sales engagement platforms is a plus • Demonstrated experience analyzing data, identifying insights, and driving operational improvements • Outstanding communication, organization, and stakeholder management skills • Detail oriented with the ability to manage multiple tasks, priorities, and projects simultaneously • Experience collaborating across multiple GTM functions and working in a matrixed environment • Experience managing outsourced or vendor teams strongly preferred Compensation 139,000-160,000 plus bonus & Equity Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Benefits & Perks: Alteryx has amazing benefits for all Associates which can be viewed here. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but candidate must reside in the Columbia, SC metropolitan area Duties : Participate in efforts to improve overall performance Supervise and manage overall contact center operations: Workforce Management and schedule management Quality assurance Performance management Reinforce training and coaching contact center agents Direct customer support, when needed Engage with client and respond to Government requests Other duties, as assigned Requirements HS diploma (or equivalent) is required. 4 years of contact center experience 2 years of contact center supervisor experience Must be able to obtain and maintain government agency suitability requirements as a condition of employment A reliable, hard-wired internet connection is required

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. Responsible for setting priorities and coordinating activities that align with set objectives and goals. Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. Monitors issues and ensures that Service Level Agreements are met. Identifies key issues and areas for improvement to streamline or implement new recommended procedures. Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. Communicates and collaborates with management effectively to provide and analyze metrics and reports. Minimum Qualifications Bachelor's Degree preferred or equivalent relevant experience. 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. Other Job Specific Skills Excellent written and verbal communication skills. Strong leadership and customer service skills. Ability to organize and supervise staff for maximum efficiency. Advanced problem solving and interpersonal skills. Strong customer service approach. Ability to build, coach and mentor effective teams. Ability to maintain consistent progress towards set priorities. Dedicated focus on accuracy and attention to detail. Ability to remain calm and courteous towards customers, staff, and management in periods of stress. Ability to develop and maintain good working relationships with all customers and co-workers.

Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families. Hires, trains, coaches, counsels, and evaluates the performance of direct reports Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures Facilitates and participates in staff training Participates in staff meetings and clinical conferences Supports quality and risk management to meet call center target metrics Ensures complete and accurate documentation in case management system (CMS) Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained Minimum Qualifications Master's degree in social work and Family Therapy, Counseling, or other human services field Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred. Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable Other Job Specific Skills Must be a U.S. Citizen Knowledge of mandated procedures for child and elder abuse situations Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults Exceptional written and verbal communication skills Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm Excellent organization and time management skills Comply with all HIPAA regulations Ability to obtain a Public Trust clearance

Requirements Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job: Bachelor's degree in business or a related field, or equivalent industry experience. 5-10 years of experience with a construction equipment dealership. Proven customer relationship management skills. Solid understanding of product support metrics and KPIs. Proficiency with Microsoft Windows applications and CRM tools. Strong organizational and planning abilities. Excellent written and verbal communication skills. Ability to handle confidential information with discretion. Strong analytical and problem-solving skills with a practical mindset. Excellent verbal and written communication skills, adaptable to various audiences. Active listening and relationship-building capabilities. Self-motivated, enthusiastic, and results-driven. Strong customer focus with a passion for service excellence. Ability to work independently with integrity, initiative, and sound planning. Comfortable working extended hours when necessary. Goal-oriented, with a drive to add value in every customer interaction. In-depth knowledge of parts and service operations within the construction equipment industry. PHYSICAL DEMANDS While performing this job, the employee is regularly required to talk or hear. The position requires the ability to sit, stand and walk for long periods. This position requires the ability to stoop, bend, climb and crawl. Must be able to occasionally lift or move up to 30 pounds. Ability to operate a company vehicle and travel to customer sites, branch locations, or job sites regularly. Comfortable working around construction equipment in outdoor environments, including varying weather conditions. Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job. TRAVEL REQUIREMENTS: Up to 60%

Job DescriptionDescription: The Customer Support Manager (CSM) is responsible for leading the sales and operational support of service and parts for all Ascendum product lines across their assigned region. This role focuses on developing customer relationships, promoting product support solutions, and driving growth through strategic support initiatives. The CSM works closely with internal teams to deliver a high level of service and value to customers, ensuring long-term satisfaction and equipment performance. RESPONSIBILITIES Markets and sells the value of parts and service to customers. Develops and maintains customer relationships at all levels. Review and quote all Ascendum block time customer offerings. Helps prospect for new markets, customers and applications within all Ascendum regions. Develops good knowledge of competitive products and suppliers. Produce Ascendum Total Maintenance and Repair Agreements and multi-year Customer Support Agreements. Review the product support elements of Ascendum governmental bids and quotes. Provides input on annual forecasts for region and territory potential. Resolves customer product support issues, as necessary. Works with regional management teams and corporate staff to support goals and marketing ideas for increasing product support sales. Provides customer service and prospecting skills with the ability to approach the sales process creatively and in a professional and consultative manner. Provide monitoring and oversight for remote parts routes and field support activity. Provides customers with information for helping to cost effectively manage equipment. Utilizes and maintains key product support metrics and customer data. Specialist in telematics; Active Care Direct, Co-pilot, and other systems. Provide key account support as required to ensure customer satisfaction. Other duties as may be assigned to meet company goals and objectives. Requirements: Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job: Bachelor's degree in business or a related field, or equivalent industry experience. 5-10 years of experience with a construction equipment dealership. Proven customer relationship management skills. Solid understanding of product support metrics and KPIs. Proficiency with Microsoft Windows applications and CRM tools. Strong organizational and planning abilities. Excellent written and verbal communication skills. Ability to handle confidential information with discretion. Strong analytical and problem-solving skills with a practical mindset. Excellent verbal and written communication skills, adaptable to various audiences. Active listening and relationship-building capabilities. Self-motivated, enthusiastic, and results-driven. Strong customer focus with a passion for service excellence. Ability to work independently with integrity, initiative, and sound planning. Comfortable working extended hours when necessary. Goal-oriented, with a drive to add value in every customer interaction. In-depth knowledge of parts and service operations within the construction equipment industry. PHYSICAL DEMANDS While performing this job, the employee is regularly required to talk or hear. The position requires the ability to sit, stand and walk for long periods. This position requires the ability to stoop, bend, climb and crawl. Must be able to occasionally lift or move up to 30 pounds. Ability to operate a company vehicle and travel to customer sites, branch locations, or job sites regularly. Comfortable working around construction equipment in outdoor environments, including varying weather conditions. Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job. TRAVEL REQUIREMENTS: Up to 60%

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. We're looking for a Customer Operations Manager who is passionate about solving problems, creating customer value, and driving long-term product adoption. If you thrive in a fast-paced environment and love helping customers succeed, we'd love to meet you. The Role: The Customer Operations Manager (CSM) leads the strategy and execution of the post-sale experience for Depositions by Filevine customers. You will directly manage a team of 3-5 Customer Success Associates and 3-5 Customer Support Associates. These associates will oversee a book of ~300 customer accounts and will manage long-term adoption and live support on depositions. This role blends team leadership with hands-on customer engagement. You'll deepen your expertise in Depositions, forecast account health, drive customer education, collaborate across GTM teams, and ensure that every customer realizes measurable value from the platform. What You'll Do & ManageCustomer Success & Adoption: - Manage and align goals for CSAs who own the post-sale experience, ensuring high engagement and long-term retention. - Become a product expert, answering functionality questions and diagnosing customer challenges. - Analyze usage trends and recommend tailored workflows to maximize customer ROI. Customer Education & Resources:- Create and maintain customer-facing content such as notice templates, best practices, guides, and training materials.- Collaborate cross-functionally to ensure education materials align with new product features and GTM efforts. Go-to-Market Collaboration:- Partner with Sales, Marketing, and Implementation to support product rollouts, onboarding journeys, and expansion opportunities.- Provide ground-level customer insights that help shape Filevine's GTM strategy. Issue Resolution & Cross-Functional Alignment:- Troubleshoot technical or workflow issues and route them to the correct internal teams for resolution.- Facilitate timely internal and external communication around open issues.- Identify fiscally responsible solutions that balance customer needs and contract terms. Customer Support:- Manage a team of customer support specialists who help with live deposition events. - Help create processes that streamline and optimize support through phone, email, and chat What You Bring 3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment. Previous people-management experience, with a track record of developing and scaling customer-facing teams. Exceptional written and verbal communication skills. Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure. Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement. Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment Compensation Information: $115,000 - $137,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at ****************** Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Global Security Operations Center (GSOC) Specialist is a member of CrowdStrike's Global Security team and will play a key role in the development and maturation of CrowdStrike's GSOC. The successful candidate will report to the Manager, Global Security. This is a foundational role and the expectation is that the successful candidate takes the GSOC from strategic vision to operational execution. Global Security is seeking a security professional who thrives in ambiguity, takes initiative, and has proven GSOC experience. The position will partner cross-functionally across the Global Security, IT, and Global Real Estate and Workplace Services teams as well as executive leadership. The position will collaborate closely with members of the Digital Operations Center (DOC) team and DOC leadership to build a world-class capability that enhances the Global Security team's ability to detect, respond to, and manage physical security and life safety threats and incidents 24/7. What You'll Do: Lead the stand-up of a GSOC, including eventual staffing, technology stack, and operational procedures. Develop and execute a roadmap for a scalable, globally integrated security operations capability. Establish monitoring, escalation, and response protocols for physical security threats, executive protection, travel security, workplace violence, and crisis events. Define performance metrics, KPIs, and reporting mechanisms for GSOC performance and incident response. Serve as a key resource to Global Security leadership, the DOC, and crisis response teams during critical events and security incidents. Foster a proactive, risk-aware culture that supports security awareness and employee safety across all locations. What You'll Need: Five years of experience in corporate security, including two or more years within a GSOC environment.. Demonstrated success in building or significantly scaling a GSOC operation, ideally for a global organization. Deep understanding of global threat monitoring, incident management, and security operations best practices. Strong familiarity with physical security systems, threat intelligence platforms, and workflow automation tools. Exceptional project management skills and comfort working in a high-growth, fast-paced environment. Excellent communication, stakeholder management, and leadership presence. Bachelor's degree in Criminal Justice, Security Management, International Relations, Global Affairs, Emergency Management, Homeland Security or experience in a related field. Certifications such as PSP, CPP, or GSOC-specific training (e.g., ASIS, DHS, or FEMA ICS) are a strong plus. Passion about safety, resilience, and enabling a secure environment for a globally dispersed workforce. #LI-AO1 #LI-Remote Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at ************************** for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $86,000 - $135,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here. Expected Close Date of Job Posting is:11-23-2025

The Product Support Supervisor is a vital leader responsible for managing daily call center operations, supervising a large team of agents, and driving high performance to meet organizational goals. This role ensures the call center delivers exceptional customer service while fostering a supportive and productive work environment. The ideal candidate is an experienced team leader with a proven ability to manage multiple direct reports, provide coaching, and implement process improvements in a fast-paced setting. Key Responsibilities: * Operations Oversight: * Supervise daily call center activities, ensuring smooth operations and adherence to established performance goals and service standards. * Monitor system performance, analyze call metrics (e.g., call volume, service level agreements, and hold times), and implement action plans to optimize team efficiency. * Manage resource allocation and staff schedules to maintain consistent coverage during peak and off-peak hours. * Maintain daily, weekly, and monthly reporting on key performance indicators (KPIs), identifying trends and opportunities for improvement. * Team Leadership & Coaching: * Directly manage and mentor a team of 15-30 call center agents, fostering a culture of accountability, teamwork, and continuous development. * Conduct regular one-on-one coaching sessions, performance reviews, and training to equip employees with the skills and knowledge required for success. * Provide feedback and guidance to staff on meeting quality, productivity, and service expectations, regularly recognizing outstanding performance. * Address team challenges and proactively resolve conflicts to uphold a positive and collaborative workplace environment. * Customer Experience & Service Excellence: * Monitor calls for quality assurance, ensuring agents provide courteous, prompt, and professional customer service. * Oversee the resolution of escalated customer issues, working collaboratively with internal teams to solve complex challenges. * Use customer feedback and data to implement improvements in service delivery, resolving recurring issues and enhancing overall customer satisfaction. * Process Improvement & Innovation: * Identify inefficiencies in workflows, systems, and procedures, recommending and implementing improvements to enhance team and organizational performance. * Assist in the creation and implementation of training programs, job aids, scripts, and tools to support agent success. * Partner with the Call Center Manager in analyzing operational data, conducting system audits, and supporting technological upgrades. * Compliance & Policy Adherence: * Ensure team adherence to company policies, industry standards, and applicable legal requirements to maintain compliance and operational integrity. * Proactively stay informed of industry trends, tools, and best practices to maintain a competitive and innovative call center environment. Education & Experience Requirements: * Bachelor's degree preferred; an equivalent combination of education and experience may be considered. * A minimum of 3-5 years of experience supervising call center teams with multiple direct reports. Skills & Abilities: * Strong leadership, communication, and decision-making skills, with a proven ability to inspire and manage diverse teams. * Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and call center reporting/management software. * Demonstrated ability to manage multiple priorities, adapt to changing goals, and maximize efficiency in a high-paced environment. * Exceptional analytical and problem-solving skills to identify trends, forecast needs, and implement effective solutions. * Experience in coaching, mentoring, and conducting performance evaluations to drive engagement and results. Supervisory Responsibilities: * This position will have supervisory responsibilities within the Call Center as assigned. Work Environment & Physical Demands: * Professional office setting with occasional physical activities such as file management, walking, standing, and lifting up to 20 pounds. * Minimal travel requirements ( * This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Working at RippleMatch: The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding - including from prominent investors like Goldman Sachs - helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works. The role: We are hiring a Customer Operations Manager to maximize our annual customers' results on our platform. Customer Operations Managers sit within the Customer Success department and are the operations and analytical powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. In this role you will: Provide daily operational support for our annual partners Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite Use data analysis to inform and drive decision-making on your book of business Become an expert on the ins and outs of the RippleMatch platform Help solve tricky customer issues with product-focused solutions Relay feedback and advocate for customer and candidate product improvements Comfortably utilize and examine our data to solve customer problems and analyze trends Manage projects to help push account-specific and Customer Success team objectives forward Help students find their dream jobs What you'll bring to the team: 0-3 years of experience working on detail-oriented operational tasks or projects A self-starter mentality with a strong work ethic Laser-focused attention to detail and willingness to tackle any assignment, no matter how small A competitive nature and strong desire to win Data-driven and a constant drive to utilize data to answer questions and inform customer strategy Resourceful; Strong problem-solving skills, and a determination to always find creative solutions Excellent written & verbal communication skills Experience managing projects from the beginning of the ideation phase through to conclusion is a plus Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus Experience working at a startup is a plus Culture & Perks: At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and - our favorite thing - comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less. RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City. The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Infosys is seeking a D365 CRM &.NET Full stack Lead. In this role, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high-level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications: Candidate must be located within commuting distance of Richardson, TX or Raleigh, NC or Phoenix, AZ be willing to relocate to the area. This position may require travel to project locations. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience in D365 CRM & .NET Core. Development, enhancements, maintenance, migrations. Strong Experience of SQL coding guidelines, best practices etc. Strong Experience of CICD toolset: VSO/TFS On the Job Experience in Code Reviews using Visual Studio, Code Flow etc. Understanding of Metadata -Driven Development models, Multitenant Architecture. SQL Programming and Profiling/Optimization Power BI based development Logging and Telemetry Issue identification and Resolution Dev: ASP .NET, .NET Core, C#, Generics, Delegates, Events, ReactJs Web Services - WCF, REST, Web APIs, ADO.NET Azure Resources: Azure Managed Identity, Service Bus, App Services, Function Apps, WebApps AI/ML Skills- Python, Agentic AI, MCP, Azure Open AI, Azure AI Foundry, or relevant experience. Test: XUnit / NUnit / MSTest Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: Ability to work in team in diverse/ multiple stakeholder environment Analytical skills Experience and desire to work in a Global delivery environment. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

**Workdays/shifts** **_:_** Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. **Employment Type:** Full-time **Pay Range:** $22.00 per hour - $25.00 per hour Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. **What You'll Do:** As a Service Response Center Supervisor at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others. **Responsibilities include:** + Responsible for coaching Service Response Center (SRC) Agents to deliver exceptional customer service through telephone, email, or face-to-face communications. + Build a strong team, by developing employees to accomplish desired results, and play a collaborative role in growing and implementing standards and processes. + Attends work and shows for scheduled shift on time with satisfactory regularity + Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements. **What You Bring:** + Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all. + 2+ years of related experience Previous supervisory experience required + Preferred candidates will be able to perform to a high level of accuracy and are meticulous and organized Link to full Job description (********************************** **What We Offer:** + Flexible and supportive work environment, so you can be home for life's important moments. + Access to ongoing training/development and advancement opportunities to turn your job into a career + Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. + In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. Link to benefits summary (********************************************************************************************************************* _Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._ **Who we are:** At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form (******************************************************************* .