TD Bank jobs in Tampa, FL

Clearwater, Florida, United States of America **Hours:** 40 **Pay Details:** $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences. **Depth & Scope:** + Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences + Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines + Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities + Work focus time horizon is generally short term with low to moderate risk + Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers + Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety + Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) + Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience + Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs + Requires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations + Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product) + Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization **Education & Experience:** + HS Diploma or GED required; undergraduate degree preferred + 2+ years related experience working with customers and or sales in any capacity or equivalent + Notary License (preferred) + Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service + Proven ability to meet and exceed Customers' expectations + Strong organization skills to handle multiple tasks in a fast-paced environment + Effective verbal and written communication skills + Sound judgment in decision making and problem solving + Ability to multi-task and maintain order in the Store + Good working knowledge of Outlook, Lotus Notes, Word and Excel + Ability to supervise and lead others + Ability to provide community services **Customer Accountabilities:** + Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations + Proficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these items + Leads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontline + Completes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversations + Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaints + Leads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellence + Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels + Responsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests + Leads and coaches frontline colleagues on effective Customer complaint resolution + Shared accountability with Store Leaders for Lobby Leadership + Acts as leader in achieving an overall Legendary Customer experience in the Store + Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met + Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements + Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs + Decisions more advanced transactions as well as processes transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures **Shareholder Accountabilities:** Operational Accountability + Strong working knowledge of all operational systems and databases + Responsible for Vault Management, including the auditing, reporting, and balancing. Manages the Store currency levels, tracks currency shipments and deliveries + Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety + Plans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the Store + Ownership/oversight of simple to complex daily branch administrative duties + Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results + Responsible for Operational excellence and compliance in the Store to include cash control procedures to bolster security and eliminate fraud and cash loss leading the team to follow policy and procedure for Customer Authentication + Understands and applies operating policies and procedures + Contributes to business objectives for Operational Excellence + Supports the timely and accurate completion of business processes and procedures + Escalates non-standard or high-risk transactions/activities as necessary + Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations + Supports and participates in process improvement opportunities + Ensures necessary due diligence to support the accuracy of all Customer transactions/activities + Is knowledgeable of and complies with Bank Code of Conduct **Employee/Team Accountabilities:** + Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues + Contributes to the process of setting daily objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner + Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct (regarding Customer interactions, products and services, etc.) + Supports, mentors and coaches team members in their professional development + Creates and fosters a cohesive team and promotes a strong colleague experience + Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams + Onboards team members to ensure a positive experience and proficiency in role + Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes + Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives + Acts as a brand champion for your business area/function and the bank, both internally and/or externally + Under the direction of the Manager, participates in performance management activities of the teller team and platform team **OCC Language:** + This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 + Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36 + Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 + Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Continuous Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting - Continuous Standing - Frequent Walking -Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) -Occasional Squatting - Occasional Bending - Occasional Kneeling - Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Support database marketing development on the Customer Marketing team. Combine business insight and knowledge of available data with superior campaign execution (via HCL Unica Campaign/Interact) and execute in a timely and accurate manner. Contribute to continuous improvement in existing operational and technical processes to make the work of the team more automated and efficient. Work under guidance and assume responsibility for campaign deadlines. What You'll Do: Assist in the development of direct marketing programs via Unica Campaign in a timely and accurate manner to drive sales growth and support the expansion of customer marketing efforts. Develop strong technical knowledge in your area on the Customer Marketing team, combining business insight and knowledge of available data with superior campaign execution and technical expertise. Participate in team efforts to develop and execute system enhancements for improving the operations of data-driven marketing programs. Seek improvement in existing operational and technical processes to make the work of the team more efficient. Assist in the development of new ideas and business case analyses based on understanding available customer data sources and campaign results. Leverage existing data to provide insights and fuel campaign innovations. Contribute to day-to-day and small-to-moderate scope Systems projects, and provide support on larger Systems initiatives. Collaborate with support departments as issues with customer marketing campaigns arise. Identify root causes and recommend solutions, process improvements, and controls to prevent recurrences. What You'll Bring: Basic understanding of how available customer data can be applied within campaign management technology (HCL Unica Campaign/Interact) to drive customer marketing program strategy, execution, and business performance. Ability to prioritize projects and assignments and allocate time efficiently. Demonstrate understanding of customer marketing strategy and sales goals. Navigate data and apply it in support of making valuable business decisions to drive growth and innovation in the channel. Review and update processes and procedures in place today; innovate to add further quality and efficiency to the work of the team. Eagerness to learn and grow knowledge of how customer marketing strategies can affect other functional areas and communicate clearly when changes are necessary to minimize impacts to goals and processes. Required Skills: Proficiency with Excel, Access, SQL, and Query Tools Proficient at prioritizing projects and assignments Ability to work under guidance and assume responsibility for campaign deadlines Understand how available customer data can be applied within campaign management technology to further expand support offered to customer marketing programs Excellent written and oral communication skills Self-motivated, independent, flexible, and high attention to detail Preferred Skills: Bachelor's Degree in Marketing, Business Administration, Finance, Operations, Information Systems 2+ years related experience Exposure to campaign management software, with HCL Unica Campaign/Interact Experience with AI or data science tools Pay Transparency Salary Range: $57,000-$81,500 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of ******************** Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 92766

Job Title: Mortgage Originator Reports to: Vice President of Mortgage Services FLSA Status: Non-Exempt Salary Grade: Commission Sign On Bonus: 15,000 Supervisory Responsibility: No The Mortgage Originator is responsible to increase the mortgage loan portfolio by developing business contacts; attracting mortgage customers; completing mortgage loan application, processing, and closings. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor. * Develop a business referral network through marketing, cold-calling, prospecting and networking activities. A mortgage loan officer's network may consist of real estate professionals, builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the mortgage loan officer's regular participation in business related development opportunities, community efforts to promote homeownership and professional organizations. * Participate in community efforts to promote home ownership. * Follow up on internet and branch referrals on prospective customers. * Meet with prospective borrowers. * Review and analyze credit and financial data to determine borrower financing objectives and goals. * Present appropriate Bank products and programs and explain guidelines. * Advise of pricing and terms as required. Identify appropriate opportunities to sell additional products. * Collect supporting loan documentation as required and provide complete package to the Mortgage Department. REQUIRED EDUCATION/EXPERIENCE: * High School Diploma or equivalent education or experience. * Sales experience within a residential lending environment. * Effective verbal and written communication skills. * Well organized with the ability to manage multiple tasks and work to time sensitive deadlines. * Ability to work well independently and in groups. * Working knowledge with Microsoft Office Programs; Excel and Word. * Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. PREFERRED EDUCATION/EXPERIENCE: * A bachelor's degree in a business related field. POSITION TYPE/EXPECTED HOURS: This is a full time position. Office hours Monday - Friday 8:30am - 5:00pm. Evening and weekend work may be required as job duties demand. TRAVEL: Travel using personal vehicle, occasional overnight travel. Valid driver's license required. LANGUAGE SKILLS: Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone. * Ability to communicate both in person and/or by telephone. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside conditions. The employee is occasionally exposed to a variety of extreme working conditions, such as construction sites. The noise level in the work environment or at certain sites can be loud. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Trustco Bank is an equal opportunity employer. It is the policy of Trustco Bank to afford equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status. This includes, but is not limited to, the following: * Hiring, placement, upgrading, transfer, demotion or promotion * Recruitment, advertising or solicitation for employment * Treatment during employment * Rates of pay or other forms of compensation * Selection for training, including apprenticeship * Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Shape your future with a dynamic internship experience at New York Life. We offer opportunities across a variety of exciting businesses, including Actuarial, AI & Data, Finance, Insurance Operations, Technology, Underwriting, and more. Your internship journey is designed to challenge you through hands-on work experience that will equip you with valuable skills you can use anywhere. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey. Role Overview: We're the industry leader in direct-to-consumer life insurance, offering streamlined coverage directly to individuals, bypassing traditional agent models. Beginning in June and ending in August, this 10-week long program provides you with the opportunity for growth and impact. The NYL Direct program gives valuable development through practical experience and challenging assignments in Finance, Marketing, Product, Research and Underwriting Strategy, Technology, Actuarial, Insurance Operations, and Business. The program offers the opportunity to network with senior management and maximize your summer by enjoying a variety of fun social events that allow you connect with fellow interns. We offer a hybrid work environment, with in-person days (Tu-Th) at our Tampa office. What You'll Do: As part of New York Life Direct, you'll join a team revolutionizing the life insurance experience for AARP members. As a New York Life Direct intern, you will have the opportunity to work on special assignments/projects (case studies/challenges, final presentations), work in a professional environment while applying learning from school, build a foundational understanding of NYL Direct, and participate in various professional development and networking workshops. During the summer, you will have the opportunity to: Engage with senior technology professionals through fireside chats and dedicated networking events Build valuable cross-functional business skills through weekly development sessions and coaching opportunities Expand your professional network and forge lasting connections with fellow interns and employees at engaging social events Be considered for a potential full-time role after graduation What You'll Bring: You bring excellent written and oral communication skills, a strong desire to learn and identify improvement opportunities and the ability to think strategically and analytically. Required Skills: A rising Junior or Senior currently pursuing an undergraduate degree at an accredited 4-year college or university Have held leadership roles or significantly contributed to campus or community extracurricular activities Applications will be reviewed on a rolling basis and interviews will begin mid-September. Curious what it's like to intern at NYL? Check out #NYLEarlyCareers on LinkedIn! #NYLDirectcampus #LI-CV1 Pay Transparency Salary Range: $21/hr Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of ******************** #NYLDirectcampus

Responsibilities include but are not limited to: Work as a trusted advisor with all business clients, Homeowners Associations and Property Management Companies to deliver a tailored suite of services. Demonstrate ability to assess client needs, possess strong advisory skills, and ability to identify solutions to meet client needs. Communicate client needs to support partners as appropriate. Partner closely with client-facing teammates to consult on sales opportunities and provide the product expertise necessary to deliver the best possible solution to the client. Network in the related field to aquire new customers and make introductions to lending teams. Ensure client satisfaction by understanding needs of all business clients, Homeowners Association and Property Management Company's needs and being their advocate at the bank. Manage overall client satisfaction with regards to Cash Management/Treasury Solutions product/services. Assist management in the development of new products and services, marketing materials, and the establishment of sales objectives. Analyze account activity and balances for proposals, generate proposals, present to business clients, HOA Board and Property Management Company, and closes sale. Determine what product sets and features best suit the client/prospect requirements using consultative selling techniques. Obtain the required service agreements for requested product sets and account documentation. Manage the implementation process along with Cash Management/Treasury Solutions Operations. Support the Retail Bank's efforts in analyzing deposit relationships with both existing and prospective relationships. Traveling: visiting clients and/or prospects 60% of the time Attend assigned District Sales Manager meetings on at least a monthly basis. Follow-up on all Sales calls. Work with Territory Sales Managers, District Sales Managers and Commercial Lenders in identifying cash management/treasury solutions opportunities with both existing client base and prospect client base. Support the Commercial Bank's efforts in analyzing deposit relationships with both existing and prospective relationship. Attend assigned Commercial Lending Bank Team's monthly meetings. Follow-up on all Sales calls. Work with Commercial Loan Relationship Managers in identifying cash management/treasury solutions opportunities with both existing client base and prospect client base Maintain up-to-date knowledge of competitor's products and pricing in the market. Responsible for a defined number of Retail Bank Sales Districts and Commercial Bank Sales Territories, which might differ from each other. Attend various conferences, conventions, educational and networking events. Become an active member in CAI or similar HOA/PMC Organizations. Create monthly sales reports reflecting pipeline of sales activities, new product sets sold, and lost business.

Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and consequential impact on our success in fostering customer trust and loyalty. Role Overview: Join our dynamic management team at our Tampa General Office (GO) as a Service Leader, where you'll play a critical role in strengthening connections across our organization and supporting the success of your local office. In this role, you'll serve as a relationship manager and the primary liaison between the Service team and our local Managing Partner, recruiters and their agents, ensuring seamless communication, collaboration, and alignment of service support with the needs of the General Office. As a trusted advisor and problem-solver, you'll help match local Agency needs with solutions offered by the Service team, and identify and implement service improvements to make it easier to meet their needs. Through education and advocacy, you'll ensure that our local Agency partners understand the easiest way (whether through technology or personalized support) to accomplish their desired tasks. Your work will be critical to driving a culture of partnership, engagement, and high performance. If you're passionate about creating meaningful relationships and delivering tailored solutions in a collaborative, dynamic environment, this is a great opportunity for you to put your skills to work. What You'll Do: * Champion Service Relationships: Serve as the trusted point of contact for GO Agency Managers, recruiters, and agents, understanding their unique needs and ensuring that they receive the service support they need to succeed. * Resolve Service Escalations: Address concerns with empathy, urgency, and accountability to maintain agent satisfaction and build long-term loyalty; follow through on complex service challenges to ensure resolution. * Support Strategic Sales Engagements: Collaborate with our Agency sales team to align service initiatives with business development goals, including incentive programs and agent enablement. * Provide AI & Digital Support: Deliver training, support, and guidance on the use of AI-driven tools and digital platforms, helping agents and staff leverage innovative solutions for enhanced productivity and service excellence. * Coordinate Local Engagement Events: Plan and execute local events that reinforce partnership, drive engagement, and create opportunities for connection between Service and our sales partners. * Enable Change and Adoption: Lead training and onboarding for new service tools and capabilities, fostering adoption and continuous improvement. * Oversee Office Operations: Manage local facilities and technology support; in partnership our Service team, ensure an environment that supports relationship-building and productivity. * Support Financial Accuracy: Oversee local financial processes with precision, ensuring transparency and accountability in service-related expenditures. What You'll Bring: Required Skills * Must pass the FINRA Securities Industry Essentials (SIE) and Series 99 exams within the first six months of hire * Bachelor's degree * Strong interpersonal and communication skills, with a proven ability to build trusted relationships at all levels * Ability to effectively advocate for the utilization of new service capabilities among our local Agency partners, and influence strong adoption of digital solutions * Customer-centric mindset with a passion for understanding and exceeding expectations * Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint * Ability to learn quickly while managing in-office responsibilities * Proactive mindset in identifying and resolving service challenges Preferred Skills * Experience in a client relationship, account management, or internal business partner-facing role * Ability to influence across functions and levels without direct authority * Strong problem-solving and analytical skills * Background in training or coaching preferred Pay Transparency Salary Range: $70,000-$90,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of ******************** Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93106

The Business Planning and Strategy team works closely with the Head of NYL Direct and the Senior Leadership Team to help define & articulate business strategy, support oversight and execution of key enterprise strategic initiatives and other large / complex programs. This team works closely with Finance, Technology and other key stakeholders to drive the annual planning process. The team also supports key decision-making forums and senior executive/Board meetings. The team partners with Senior Leaders in the various business and functional areas to support development and execution of strategic initiatives within those areas. Role Overview: The role includes framing and assessing complex business problems, developing recommendations, partnering with line managers to drive execution, facilitating governance and communication processes, and playing a key role in informing and influencing decision making. We are looking for a high performing individual with strong academic credentials and professional experiences with backgrounds in management consulting & industry. What You'll Do: Thought Leadership & Advisory Frame and assess complex problems Assess areas of opportunity, in line with overall vision and strategy Develop pragmatic solutions to key strategic and operational issues Develop & present recommendations to senior leadership Play a key role in informing and influencing senior management decision making Strategic Growth Leadership Identify, evaluate, and shape new growth opportunities that align with enterprise priorities and Direct's long-term vision Drive the development of business cases, strategic assessments, and execution of roadmaps for new initiatives Serve as a connector between internal capabilities and external trends, unlocking areas of innovation and competitive advantage External Market Scanning and Strategic Foresight Maintain a continuous pulse on market trends, disruptive forces, competitor activity, and emerging technologies Proactively surface insights and potential implications for Direct's business, helping leadership anticipate and adapt Engage with internal and external partners, advisors, and thought leaders to stay ahead of key industry developments Strategic Planning Office & Executive Communication Support strategic planning processes, including interdependencies between key business, technology and financial planning processes Facilitate structured reviews of the enterprise portfolio of strategic initiatives & implications (e.g., budget considerations, resource allocation, etc.) Project Leadership Approach projects holistically, owning and driving end-to-end delivery of solutions Lead execution of key enterprise initiatives by forming collaborative partnerships with colleagues across businesses and functional areas Provide thought leadership and subject matter expertise in relevant areas What You'll Bring: Bachelor's degree required, MBA or advanced degree strongly preferred 5+ years in management consulting, corporate strategy, or closely related role Outstanding critical thinking, analytical and quantitative abilities Strong communication skills including experience in developing C-suite presentations Experience in financial services preferred, insurance expertise is a plus Collaborative work style / leadership presence with ability to effectively interact with & earn trust of peers and senior management across the organization Project and process management skills, including proven ability to manage multiple projects simultaneously Executive presence; self-starter with a keen sense of ownership and commitment to the work, and a passion to deliver results Pay Transparency Salary Range: $140,500-$185,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of ******************** Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 92720

Job Description Are you passionate about finance and eager to make a real impact? Join us as a Financial Advisor at New York Life, where you'll leverage your analytical prowess and exceptional listening skills to guide clients toward financial stability and growth. This role offers a unique chance to craft a distinguished practice within a supportive environment that values your success. You'll be part of a team that prioritizes client interests, backed by our 170 years of industry success and top financial strength ratings. We're looking for individuals skilled in financial analysis, mutual funds, and estate planning. If you're ready to use your communication skills and attention to detail to help clients achieve their dreams, we encourage you to apply. Let's build a strong financial future together, for you and your clients. Compensation: $80,00 - $190,000 yearly at plan Responsibilities: Analyze clients' financial situations to create tailored strategies that align with their goals effectively. Develop personalized investment portfolios based on clients' specific preferences and requirements. Promote a variety of financial products and services to expand the client base successfully. Cultivate a team-oriented environment and actively seek opportunities for professional development. Customize financial plans according to the client's life stages, professional qualifications, and long-term aspirations. Offer well-informed investment guidance and educate clients on different available options. Recommend appropriate insurance products such as life insurance, annuities, and long-term care insurance to clients. Progress to higher roles as you advance your career within the company. Gain expertise in the financial industry by obtaining certifications from The American College. Wealth Management, Retirement Planning, Business Solutions, and Estate Conservation. Participate in diverse learning experiences, including in-person, virtual, and online training sessions, to enhance skills and knowledge. Qualifications: Holding or being willing to obtain a FINRA Series 6, Series 7 & 63/66 license is highly desirable for this position in Tampa, FL, US. Possessing 2-15 Health & Life Insurance Licenses is a mandatory requirement. Understanding the duties of a Financial Advisor or Consultant is a fundamental aspect of this role. Proficiency in Microsoft Office, financial planning software, Google Suite, CRM systems, and related applications is essential. Exceptional customer service skills are a must, including effective communication, interpersonal abilities, and math proficiency. A degree in business administration, finance, or a related field is a prerequisite for applicants. Commitment to assisting individuals with their financial needs is a key attribute sought. Adherence to ethical practices is of utmost importance in this role. Demonstrating a success-oriented and positive attitude is crucial for success. Showing enthusiasm for the work is highly valued by our team in Tampa, FL, US. Ability to handle pressure in a constructive manner is a necessary skill. Setting long-term goals is vital for growth and development. Being open to guidance and feedback is crucial for continuous improvement. Striving to achieve excellence in all tasks is an expectation in this position. About Company As a mutual company, with no investors or outside owners, New York Life is uniquely aligned with the client's interests and priorities. We have over 170 years of industry success. Some of our accolades include: A promise to work with you to build a strong financial future for both you and your clients #71 on Fortune 100 in 2019 Most MDRT members in any United States Mutual Company in 2019 Highest possible financial strength ratings currently awarded to any life insurer: Standard & Poor's (AA+); A.M. Best (A++); Moody's (Aaa); and Fitch (AAA) as of 7/30/18

Responsibilities include, but are not limited to: * Act as the day-to-day client contact for services relating to Treasury Products. * Onboard and train commercial clients with the following Treasury products; Online banking with wires, Remote Deposit Capture, Bill Pay, and other products as assigned. * Provide first level support to internal/external customer support for all Treasury Management and business clients, as necessary. Assist clients with routine needs such as system functionality questions, moderate level technical issue resolution, billing issues, etc. Also provides information on client transaction accounts and other general banking needs. * Ensure appropriate Treasury Management documents and agreements are properly completed and executed prior to implementation. * Provide excellent customer service to support and solve internal and external customer issues. * Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships. * Tracks reported issues for consolidation and potential process or system change. * Educate clients on account services and capabilities. * Assist Treasury Management Excellence Center Manager and Team Leads with projects, activities and tasks. * Prepares reports daily, monthly, quarterly and as needed. Required Skills: * Proficient PC skills with Microsoft Office applications and e-mail. * Attention to detail and accuracy. * Strong written and verbal communication skills. * Ability to multitask and prioritize workflow. * Strong problem-solving skills to identify issues, determine solutions, and implement them effectively. * Basic understanding of the company's products and services, as well as the ability to troubleshoot common issues. * Knowledge of Treasury Management products and services. Required Experience: * High School diploma or GED and a minimum of 3 years related customer service experience. Preferred Experience: * Bachelor's degree with related banking experience.

Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization. What You'll Do * Provide administrative and operational support to the Managing Partner and management team * Collaborates with the onsite Service Leader to ensure efficient operations * Act as a point of contact for agents, addressing their inquiries promptly and professionally * Greet and welcome visitors * Answer and direct phone inquiries * Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards * Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines * Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.) * Manage resource assignments for new agents, ensuring their onboarding experience is smooth * Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates What You'll Bring The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization. Required Skills: * Ideal candidate should have experience in a customer service and/or office administration * Excellent written and verbal communication skills * Strong computer skills with proficiency in the Microsoft Office Suite * Associates, or bachelor's degree preferred, but not required Training & Development Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful. Shift Information This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM - 5:00 PM. Salary Competitive full-time base salary, overtime eligibility plus target bonus Benefits Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program Career Opportunities New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims. Pay Transparency Salary Range: $42,500-$60,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of ******************** Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93110

Responsibilities include but are not limited to: * Represents the bank in conducting active prospect and customer business development activities designed to generate new loan, deposit and related business for the line of business, while meeting the Bank's existing and prospective business customer's needs. * Manages relationships with business banking clients through service and support, such as overseeing maintenance of client accounts and ensuring client's needs are met. * Establishes strong referral network and relationships with commercial real estate agents, brokers, CPA's, accountants, attorneys, and other Centers of Influence (COI's). * Develops strong professional relationships with other Bank department associates, as well as supplemental business lines and vendors to cross sell and generate appropriate business product and service recommendations to help clients meet their goals and expand client relationships. * Actively collaborates with other lines of business to ensure the clients specific needs are met. * Provides quality customer service to existing customers and accounts through problem resolution and maintains consistent communications with clients through onsite visits and outbound calls. * Develops and maintains intimate knowledge of the policies, Bank guidelines for their business line. * Refers lending opportunities, treasury management, insurance, residential mortgage, and deposit relationships to bank partners. * Participates in civic and community activities to promote the Bank's diverse products and services, maintains professional network relationships and strengthen community ties. * Interviews loan applicants, analyzes financial and related data to establish credit worthiness; establishes and negotiates credit terms, and monitors customers' credit. * Monitor outstanding loans and take necessary collection actions on past dues. * Educates the borrower on business line process, structure, and set expectations. * Analyzes, determines eligibility, originates, and structures loan requests. * Submits complete documentation packages to the credit. Assists in the credit analysis and underwriting process as needed. * Recommends approval of customer applications for commercial loans. Required Skills: * Excellent interpersonal skills and written and verbal communication skills. * Ability to calculate figures and amounts such as discounts, interest and percentages. * Ability to work independently, manage multiple projects and meet deadlines. * Ability to prioritize and organize assignments while working on multiple projects simultaneously. * Intermediate PC skills, knowledge of Microsoft Office software, and referral tracking programs, such as Sales Force. Required Experience: * High School diploma or GED with a minimum of 3 years of related bank lending sales experience or a combination of sales/credit analysis experience. * Bachelor's degree in Business, Accounting or Finance with a minimum of 3 years of bank lending sales experience and a minimum of 1 year of credit analysis experience is preferred.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Direct responsibility for strategy, execution and overall leadership of the Affiliate Wholesale LOB to drive the achievement of growth revenue, P&L objectives, operational & regulatory, client experience and employee engagement goals. Directs, coaches and leads execution of Wholesale Strategy including Playbook execution, annual business planning, portfolio segmentation, business development & client relationship strategies. Establishes sales goals for team members, and ensures that team members meet and strive to exceed goals, and adhere to the Bank's policies, procedures and regulatory requirements. Mentors team members, especially on more complicated loan structures. Helps to develop less experienced team members and build partnerships with talent available in the market, talent identification, and cultivating those relationships. Key member of affiliate executive leadership team reporting directly to the Affiliate President. Typically utilized in large affiliates. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performance and Talent Management: + Provide RMs and Team Leads support, ongoing feedback, coaching and direction in client and prospect business development, through established individual sales meetings, team meetings and joint calling efforts with team members to elevate individual and team performance/results. + Ensure sales effectiveness and performance management results are being achieved as tracked by weekly and monthly reporting. + Utilize the Onboarding Resource to assimilate new team members. Business Development: + Lead regional/portfolio business planning for region to grow lead client relationships and acquire new prospective relationships to achieve loan and fee production goals. + Lead Prospect strategy for clients by utilizing referral sources, existing clients and centers of influence. + Active and visible community and industry involvement to broaden and leverage relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape. + Ensure that customer relationships are managed to maximize revenue contribution, while mitigating risk and focusing on client needs. + Collaborate with One Bank /product partners (IA, Consumer/ Retail, TMO, etc. and Bancorp- Vantiv, Paycor, etc.) analyze, evaluate and develop a tailored relationship strategy for each top client or prospect. + Lead Cross-sell strategy on all applicable 5/3 products and services to an existing portfolio of business clients and their owners/Sr. management with the ultimate goal of being client's lead or primary bank. Client Experience: + Oversee execution and follow through on One Bank meetings, pre-call planning processes, One Bank Consultative Sales approach and prompt post call follow up. + Ensure utilization of the Bank's Client Relationship Management (CRM) system for client activity. Credit Excellence: + Develop strong partnership with Credit and on credit requests to ensure adherence to established Portfolio Management guidelines and Policy. + Ensure team achieves credit standards and metrics in regard to asset quality, credit administration (matured/renewals, financial statement documents, covenant data integrity, matured notes and document exception) and RAROC. + Monitor, on an ongoing basis, information concerning client financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly. + Operational and Regulatory Excellence. + Responsible for P&L financial performance, expense controls and staffing budget. + Provide proactive identification and implementation of opportunities to strengthen first line of defense, complaint management processes, vendor oversight, integration of regulated controls and testing across products/channels. + Works with key partners to ensure distinctive execution and achievement of goals in sales ( TM, National LOB- CRE, Healthcare, Retail, International, etc.) and service (WSD, CSC, CRM, Sales Support Services, etc.). + Collaborate with support areas( Finance, Human Capital, Client Experience, etc.) to position Wholesale to achieve strategic initiatives and business goals. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid, and constructive performance feedback, developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth, developing the appropriate talent pool to ensure adequate bench strength and succession, and recognizing and rewarding employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + Bachelor's degree in accounting, Finance, economics or related business field; MBA preferred. + 12+ years commercial lending experience. + Excellent relationship building/interpersonal skills, written and verbal communications skills required. + Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. + Must be able to work in a team environment with the ability to interact well, and in a positive manner, with senior management and internal partners. + Ability to handle multiple tasks and be flexible. + Demonstrated sales ,and negotiating experience in a disciplined consultative selling process. + Formal credit training and underwriting experience preferred; ability to analyze complex financial data. + Strong track record of coaching and developing talent. + PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint). WORKING CONDITIONS: + Normal office environment with little exposure to dust, noise, temperature and the like. + Extended viewing of CRT screen. + Extended travel within region including some overnight. Regional Middle Market Banking Executive At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Tampa, Florida 33602 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Senior Trust Advisor will provide expertise and fiduciary thought leadership, delivering high-quality fiduciary solutions to clients. This role involves managing personal trusts, ensuring compliance with legal and regulatory requirements, while identifying new and fostering strong existing fiduciary client relationships. The Senior Trust Advisor partners closely with the Private Bank team to support regional growth strategies and deepen client relationships by providing fiduciary advice that aligns with the client's financial goals and objectives . Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensure that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying , assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUITES AND RESPONSBILITIES: + Serve as a Trusted Advisor by developing close, personal relationships with clients and their families, integrating technical fiduciary components with each client's unique personal situation and values . + Anticipa te c lients' Private Bank service offering needs and c oordinate with Private Bank and One Bank partners along with externa l advisors . + Actively participate with the Private Bank team by providing support related to expanding and deepening existing relationships. + Actively participate with the Private Bank team to support new trust business; participate in client presentations, as requested , and serve as subject matter expert concerning fiduciary strategies. + Understand existing client relationships and create trust optimization strategies to expand and deepen relationships, such as regular estate plan reviews, client meetings , and best practice advice. + Oversee the administration of complex trust accounts, ensuring compliance with trust documents, legal requirements, and company policies. + R esponsible for the review and interpretation of estate planning documents , timely and accurate administration of trust income and principal. + Possess strong technical understanding of complex fiduciary documents and strategies. + Coordinate appropriate Private Bank resources, as needed-- including the tax liaison team, operational support, in house legal counsel and leadership, to ensure proper fiduciary responsibility is maintained . + Manage the due diligence process on all new fiduciary appointments , including reviewing all critical documents to ensure a complete understanding of client needs and the bank's ability to meet those needs. + Play a key role in overall client satisfaction and retention. + Identify at-risk clients and proactively work to resolve all client issues to drive retention. + Maintain accurate and up-to-date records of all trust activities . MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED : + Bachelor's degree in Finance , Accounting, Law, or a related field. Advanced degree or professional certification (e.g., CTFA, CFP) preferred. + Minimum of 8 -10 years of experience in trust and estate administration, with a proven track record of managing complex trust relationships. + Strong knowledge of trust and estate laws and regulations as well as industry standards and practices. + Demonstrated ability to advise and deliver on complex fiduciary strategies. + Demonstrated proficiency in exercising fiduciary judgement and discretion. + Excellent interpersonal and communication skills to deliver best-in-class client experience . + Ability to work in a team orientated /matrix environment. + Ability to manage multiple priorities and meet deadlines. + Proficiency in and Microsoft Office Suite. + High ethical standards and a commitment to fiduciary responsibility. + Exhibits a sense of urgency and continuous improvement mindset . Senior Trust Advisor At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Tampa, Florida 33602 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Responsibilities include but are not limited to: Provide thought leadership on business process excellence and continuous improvement. Document existing processes and workflows while considering interdependencies, procedures, and requirements. Optimize productivity by designing, implementing, and testing new procedures and process maps. Assemble reports to document process status and changes, measuring efficiency gains. Design metrics to measure productivity and identify areas for improvement. Communicate findings and proposals to key stakeholders. Provide thorough instructions for successful implementation of process changes. Work with partners to evaluate compliance and risk assessments. Assist in creating a culture of continuous improvement. Create, edit, and update communications materials including but not limit Led to communication plans, corporate messages, and presentations. Partner with the Automation Solutions team in creating or maintaining RPA automations for stakeholders as required.

The Valley Intern Program (VIP) is a unique and challenging 9-week experience for diverse, talented and motivated students interested in gaining relevant experience in their specific area of study within the banking industry. As a Valley intern you will be part of a team and work on projects that enable you to gain real-world skills and experience -- integrating academic learning with practical application. We offer the opportunity to develop the knowledge and skills necessary to grow professionally and contribute to the end results of the assigned projects. Responsibilities include but are not limited to: Support your manager in performing research and/or analysis on specific topics. Independently complete tasks that contribute to larger projects relevant to the assigned department. Participate in meetings and team discussions to gain insight and contribute to the team's goals or projects. Communicate with team members and other departments to coordinate work, gather information and develop final work products. Join team building activities to establish cross functional relationships within the Valley community. Participate in VIP Mentorship Program meetings with your mentor to enhance your business acumen, network with senior leaders and develop technical and professional skills. Document and report on progress and results of projects and tasks. Attend professional development sessions/classes. Other Responsibilities: Participate in VIP (Valley Intern Program) hosted events,trainings and projects including Valley Week of Service, Culture Workshops and final project presentations. Complete other related duties as assigned by the respective manager. Follow Company policies and procedures.

Sarasota, Florida, United States of America **Hours:** 40 **Pay Details:** $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Retail Banker II Float is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings. **Depth & Scope:** + Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking + Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk + Makes product recommendations based on Customer needs and **highlights product features and benefits that ultimately** support Customers through challenging times and life events, save time and money, and exceed their needs + Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities + Evaluates issues, errors and problems based on practices and existing precedents or procedures + Explains detailed and/or complicated information within the team + Builds working relationships with customers and related teams + Requires full proficiency gained through job related training to perform a range of activities + Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise + Engages in conversations with customers about loan products, facilitates the application intake + Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) **Education & Experience:** + HS Diploma or GED required; 2 year degree preferred + 2+ years of related experience required + Teller experience (Preferred) + Cross trained to take customer transactions + Requires agility, teamwork and flexibility to adapt to different locations and environments + Must be able to do same day travel to multiple work locations within a designated region or area + Superior Customer Service skills + Strong organization skills to handle multiple tasks in a fast-paced environment + Excellent communication skills with ability to be concise, clear and consistent + Demonstrated effective problem-solving skills + Demonstrated ability to schedule and prioritize work + Demonstrated ability to work independently and within deadlines + Proficient in Microsoft Office + Ability to provide community services, including, but not limited to, Financial Education classes + Notary License (Preferred) **Customer Accountabilities:** + Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers + Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations + Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money + Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution + Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral + Utilizes the Customer relationship management tools to understand and gather Customer information to allow for Customer insights to be built to yield a deeper Customer experience and journey + Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately + Understands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs + May act as a point of escalation for Customer questions or concerns + May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures + Understands and supports the Bank's Customer Service Strategy + Considers the impact of decisions on the well-being of TD, its Customers and stakeholders + Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity + Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals + Acts as a brand champion both internally and externally + Champions Customer service activities; supporting Customers through challenging times and life events + Recognizes transaction needs of clients and educates clients on self-service channels including digital options + Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time + Delivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insights **Shareholder Accountabilities:** + Promotes full suite of products, sales, services and banking capabilities + Understands and applies operating policies and procedures + Supports the timely and accurate completion of business processes and procedures + Escalates non-standard or high risk transactions/activities as necessary + Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations + Ensures necessary due diligence to support the accuracy of all customer transactions/activities + Be knowledgeable of and complies with Bank Code of Conduct + Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location + Executes with excellence by adhering to all Risk and Control Policies and Procedures **Employee/Team Accountabilities:** + Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest + Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit + Participates in personal performance management and development activities + Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities + Contributes to a fair, positive and equitable environment that supports a diverse workforce + Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally + Utilizes feedback through coaching sessions to demonstrate stronger performance + Establishes relationships with partner bankers to make effective referrals to them + Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team + Collaborates with team members in contributing to the success of the team and organization + Actively seeks opportunities to improve delivery of work with high attention to quality standards + Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills + Positively embraces change + Adheres and participates in TD's Shared Commitments and code of conduct expectations + Engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience **OCC Language:** + This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 + Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36 + Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 + Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position P **hysical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Continuous International Travel - Never Performing sedentary work - Continuous Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting - Continuous Standing - Occasional Walking - Continuous Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) -Occasional Squatting - Occasional Bending - Occasional Kneeling Occasional Crawling Occasional Climbing Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Hours: 40 Pay Details: $28.25 - $42.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform. Depth & Scope: * Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals * Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines * Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity * Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations * Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience * Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment * Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution * Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations * Leads and coaches advisory team on advice giving strategies and overall product and services acumen * Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives * Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights * Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth * Actively participates in community events, promoting the TD Brand while servicing the needs of the community * Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization Education & Experience: * Undergraduate degree or equivalent experience * 2+ years experience working with customers and or sales in any capacity or equivalent * Supervisory or leadership experience preferred * Demonstrated ability to provide Legendary Customer Service * Strong verbal and written communication skills * Sales and Operational Management skills * Ability to manage competing priorities * Previous consumer and residential lending experience preferred * Proficient in Microsoft Office * Knowledge of banking products and services preferred * Demonstrated organization, interpersonal, communication and decision-making skills * Shows proficiency with expense management * Notary License (Preferred) * Must maintain an active registration status with NMLS upon hire(Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake Customer Accountabilities: * Creates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions * Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth * Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals * Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs * Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met * Acts as an escalation point for Customer problem resolution - identifies how to prevent the problem from happening and educates the Customer * Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality * Understands and supports the Bank's Customer Service Strategy * Considers the impact of decisions on the well-being of TD, its Customers, and stakeholders * Provides the highest level of Customer service when dealing with internal partners, vendors, and Customers * Proactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements Shareholder Accountabilities: * Leads and drives operational compliance of all Store operations including teller and platform operations * Leads the team in completing day to day processes/transactions/activities and oversees completion and quality of work * Ensures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits * May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management * Develops/leads Store in Operational Excellence plan * Vault Management, including Monthly Vault and drawer audits * Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store * Understands and applies operating policies and procedures * Supports the timely and accurate completion of business processes and procedures * Escalates non-standard or high-risk transactions/activities as necessary * Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations * Supports and participates in process improvement opportunities * Ensures necessary due diligence to support the accuracy of all Customer transactions/activities * Proficiency, understanding, compliance with of the Bank Code of Conduct Employee/Team Accountabilities: * Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken * Leads, reinforces, and embeds TD's shared commitments * Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner * Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.) * Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teams * Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes * Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives * Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives * Acts as a brand champion for your business area/function and the bank, both internally and/or externally OCC Language: * This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. * Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36. * Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. * Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position. Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Continuous Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds -Continuous Sitting - Frequent Standing - Frequent Walking - Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling - Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

St. Petersburg, Florida, United States of America **Hours:** 20 **Pay Details:** $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Banking Associate is a professional in banking, plays a key role in delivering TD's Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. **Depth & Scope:** + Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services + Delivers end-to-end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations + Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer + Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience + Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert + Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking + Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization **Education & Experience:** + High school diploma or GED + 1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred + Demonstrated Customer Service skills preferred + Ability to work during operating hours to include evenings, weekends and holidays as scheduled + Teller experience preferred + Required to complete Teller training and part 1 of platform training upon hire + Strong organization skills to handle multiple tasks in a fast-paced environment + Excellent communication skills with ability to be concise, clear and consistent + Demonstrated effective problem-solving skills + Demonstrated ability to schedule and prioritize work + Demonstrated ability to work independently and within deadlines + Sound judgment in decision making and problem solving + Proficient in Microsoft Office + Notary License preferred **Customer Accountabilities:** + Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers + Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral + Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings + Engages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert + Understands and supports the Bank's customer service strategy + Considers the impact of decisions on the well-being of TD, its customers and stakeholders + Drives referrals to Store colleagues and partners to support the broader more complex financial needs of customers + Ensures tasks are performed within established policy and procedures + Successfully completes all required job specific, compliance-related training + Understands, utilizes and follows compliance/risk and control programs + Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plans + Is knowledgeable of and complies with TD Code of Conduct **Shareholder Accountabilities:** + Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer + Accurately processes cash/deposit/withdrawal transactions and other account servicing requests + Decisions & processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address + Ensures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents + Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions + Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR + Follows policy and procedure for Customer Authentication + Acts as Dual Control agent when required + Follows all required open/close procedures **Employee/Team Accountabilities:** + Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of + the team + Be an active participant in personal performance and development activities + Acts as a brand champion both internally and externally + Collaborates with team members in contributing to the success of the team and organization + Partners as a team player + Actively seeks opportunities to improve delivery of work with high attention to quality standards + Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills + Positively embraces change + Adheres and participates in TD's Shared Commitments + Models quality service at every Customer interaction + Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience + May train and act as a mentor to newer colleagues **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Frequent Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting - Frequent Standing - Frequent Walking - Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling - Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Responsibilities include but not limited to: * Learn about Salesforce/nCino. * Assist with loan portfolio management. * Assist and observe the commercial lending underwriting process. * Observe loan discussions and attend sales meetings. * Training on all deposit products offered by bank. * Learn about our treasury management process. * Assist Retail and Lending with analysis of new market. * Assist in identifying opportunities for sales in new market. Required Skills: * Excellent verbal and written communications skills. * Proficiency in Microsoft Office product suite. * Detail oriented and organized. * Ability to work independently or in a team setting. Problem solving skills. * Displays a high level of confidentiality. Required Experience: * High school diploma or GED. * Enrollment in a 2 or 4-year degree program. * Enrollment in a 4-year college or university with a concentration in Economics, Finance or Business preferred.