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TD Bank jobs in Wilmington, DE - 356 jobs

  • 2026 Summer Internship Program - Consumer Banking

    TD Bank 4.5company rating

    TD Bank job in Wilmington, DE

    **Role Type:** Internship/Co-op **Work Term:** Summer/Term 3 Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $27.00 - $27.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** The AMCB Summer Intern supports their Line of Business in the development and execution of work projects to support the Business' goals & objectives. The Summer Intern embodies TD's Shared Commitments and customer-focused culture. **Consumer Banking ** TD is the 8th largest bank in the U.S. with over 10 million customers and more than 1,200 convenient locations from Maine to Florida. Within Consumer Banking, we focus on delivering financial products and services to our customers, including checking and savings accounts, personal loans, mortgages, and credit cards. Our goal is to help people manage their finances effectively and achieve their financial goals through personalized service and innovative solutions. We are responsible for the strategy, design, management, and delivery of deposit and lending products. Consumer Banking interns will work in one of the following groups: + **Consumer Deposit & Payment Products (CDPP)** is responsible for the strategy, design and management of TD's deposit products, including checking accounts, saving accounts and CDs. + **Credit Cards & Unsecured Lending (CCUL)** is responsible for the bank's branded credit cards, unsecured personal loans, and strategic partnerships with companies like Target and Nordstrom to offers credit cards to their customers. + **Real Estate Secured Lending (RESL)** provides residential lending products, including mortgages and home equity products. + **Distribution** manages the store network and leads the strategy for store transformation, sales and advice, and customer experience. + **Digital Performance** assesses the performance of digital and mobile platforms used by our customers and small businesses and identifying enhancement opportunities. + **Consumer Business Excellence** identifies critical activities to determine opportunities for cost, controls, and customer experience optimization across the Consumer Bank. + **Wealth** offers products and advisory services for mass affluent, high net worth, and institutional clients. Consumer Banking is offering in-person internship opportunities in Mount Laurel, NJ and Wilmington, DE. Interns will be required to be in-office 4 days a week. **Depth & Scope:** **AMCB Summer Internship Experience** TD Bank, America's Most Convenient Bank **_ _** , offers an Internship Program with an unparalleled experience - where you'll gain valuable insight into our vision to Build The Better Bank, while also strengthening the core skills and knowledge you'll need to launch a successful career. Our 10-week, non-rotational program consists of: + A fun-filled, high-energy introduction to TD Bank, America's Most Convenient Bank **_ _** + A variety of professional experiences and development training + Extensive networking opportunities and interactions with senior leaders + A dedicated support network, including a formal peer-mentoring program + An active role in community service projects + Opportunity to join our rotational analyst program upon graduation and participate in our 6 Week Innovation Challenge, VR experience and variety of learning & development opportunities. **Education & Experience:** + Pursuing post secondary degree in business-related disciplines + Knowledge of Microsoft tools (Outlook, Teams, Word, PowerPoint, Excel) + Excellent interpersonal skills, problem solving and analytical skills + Ability to take initiative and accountability of your actions + Demonstrated leadership qualities + Strong written and oral communications skills + Detail oriented with an ability to handle multiple tasks + Ability to work independently and collaboratively + You must be work authorized in the United States on a permanent basis without the need for employer sponsorship + Anticipated graduation between December 2026 to June 2027 preferred **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel - Occasional + International Travel - Never + Performing sedentary work - Continuous + Performing multiple tasks - Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds - Occasional + Sitting - Continuous + Standing - Frequent + Walking - Frequent + Moving safely in confined spaces - Occasional + Lifting/Carrying (under 25 lbs.) - Occasional + Lifting/Carrying (over 25 lbs.) - Never + Squatting - Occasional + Bending - Occasional + Kneeling - Never + Crawling - Never + Climbing - Never + Reaching overhead - Occasional + Reaching forward - Occasional + Pushing - Occasional + Pulling - Occasional + Twisting - Occasional + Concentrating for long periods of time - Continuous + Applying common sense to deal with problems involving standardized situations - Continuous + Reading, writing and comprehending instructions - Continuous + Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
    $27-27 hourly 23d ago
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  • Banking Associate PT- 20hrs (Wilmington Shipley)

    TD Bank 4.5company rating

    TD Bank job in Wilmington, DE

    Wilmington, Delaware, United States of America **Hours:** 20 **Pay Details:** $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Banking Associate is a professional in banking, plays a key role in delivering TD's Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. **Depth & Scope:** + Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services + Delivers end-to-end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations + Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer + Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience + Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert + Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking + Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization **Education & Experience:** + High school diploma or GED + 1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred + Demonstrated Customer Service skills preferred + Ability to work during operating hours to include evenings, weekends and holidays as scheduled + Teller experience preferred + Required to complete Teller training and part 1 of platform training upon hire + Strong organization skills to handle multiple tasks in a fast-paced environment + Excellent communication skills with ability to be concise, clear and consistent + Demonstrated effective problem-solving skills + Demonstrated ability to schedule and prioritize work + Demonstrated ability to work independently and within deadlines + Sound judgment in decision making and problem solving + Proficient in Microsoft Office + Notary License preferred **Customer Accountabilities:** + Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers + Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral + Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings + Engages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert + Understands and supports the Bank's customer service strategy + Considers the impact of decisions on the well-being of TD, its customers and stakeholders + Drives referrals to Store colleagues and partners to support the broader more complex financial needs of customers + Ensures tasks are performed within established policy and procedures + Successfully completes all required job specific, compliance-related training + Understands, utilizes and follows compliance/risk and control programs + Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plans + Is knowledgeable of and complies with TD Code of Conduct **Shareholder Accountabilities:** + Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer + Accurately processes cash/deposit/withdrawal transactions and other account servicing requests + Decisions & processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address + Ensures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents + Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions + Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR + Follows policy and procedure for Customer Authentication + Acts as Dual Control agent when required + Follows all required open/close procedures **Employee/Team Accountabilities:** + Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of + the team + Be an active participant in personal performance and development activities + Acts as a brand champion both internally and externally + Collaborates with team members in contributing to the success of the team and organization + Partners as a team player + Actively seeks opportunities to improve delivery of work with high attention to quality standards + Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills + Positively embraces change + Adheres and participates in TD's Shared Commitments + Models quality service at every Customer interaction + Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience + May train and act as a mentor to newer colleagues **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Frequent Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting - Frequent Standing - Frequent Walking - Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling - Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
    $22-27.8 hourly 2d ago
  • Lead Web Application Penetration Tester

    M&T Bank 4.7company rating

    Wilmington, DE job

    _This role offers a hybrid work schedule at our Buffalo, NY Tech Hub._ Searches for application and system weaknesses that are exploitable, and partners with technology, cybersecurity, and risk teams to remediate any found weaknesses. Partners with technology leaders to train engineering and infrastructure teams to develop new applications and systems securely to ensure weaknesses are removed prior to implementation or software deployment. **Primary Responsibilities:** + Complete penetration testing or red team/adversarial exploitation exercises of web applications, Application Programming Interfaces (APIs), hardware, and mobile. + Perform reconnaissance, social engineering, initial access, and post-exploitation activities across internal and external environments. + Develop and deploy custom payloads, exploits, and tools for use during engagements, including client-side, server-side, and lateral movement scenarios. + Contribute to purple team exercises by sharing red team findings and collaborating with detection engineering and incident response teams to improve defensive capabilities. + Document detailed findings, attack paths, and security gaps with clear recommendations for mitigation and risk reduction. + Stay current on emerging TTPs, CVEs, and adversary tradecraft, especially in the context of web and cloud exploitation techniques. + Define testing methods to meet the scope and goals of assigned penetration tests. + Understand breach and attack simulation solutions and work with the team to validate controls effectiveness. + Effectively educate and train Cybersecurity teams on new tactics, techniques, and procedures to ensure technology applications and services are not at risk of compromise or will leak information. + Collaborate across Cybersecurity and Technology teams to leverage intelligence sources, identify new threats, improve tool usage and workflow, and mature monitoring and response capabilities. + Identify areas of opportunities in daily tasks to advance penetration testing skills and regularly learn new tactics, techniques, procedures to assess risk and implement and validate controls as necessary. + Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** + Engages in regular interaction with senior management and associated staff within Internal Audit, Compliance, Risk Management, and Technology. + Exercises judgement in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objective of assignment. Work is accomplished with limited direction. + Intermediate working knowledge of penetration testing and red team tools. + Advanced knowledge of networking and network protocols. + Intermediate working knowledge of operating systems and scripting and/or coding. + The position provides guidance and mentoring to less experienced team members. **Education and Experience Required:** + Bachelor's degree and a minimum of 5 years' relevant work experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience. + Prior experience penetration testing and red team tools to be able to simulate attacker tactics, techniques, and procedures. + Advanced knowledge of networking and network protocols + Intermediate working knowledge of operating systems and scripting and/or coding **Education and Experience Preferred:** + Bachelor's degree in an applicable discipline such as Computer Science, Cybersecurity, or Information Technology + Extensive understanding of information security concepts (both technical and organizational requirements) + Highly ethical and expected to maintain a level of professionalism at all times + Intermediate working knowledge in social engineering, application security (web and mobile), physical methods, lateral movement, threat analysis, internal and external network architecture, and a wide array of commercial and bring-your-own (BYO) products. + Excellent ability to strategically learn new technical skills, and apply broadly across systems, tools, and processes + Experience training penetration tester to ensure they have intermediate knowledge of penetration testing and red team concepts, tools, and ability to simulate attacker tactics, techniques, and procedures + Strong ability to analyze and draw reliable conclusions based on large volumes of quantitative data from diverse sources + Penetration testing-specific or Cybersecurity domain-related industry-recognized certification M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $121,698.75 - $202,831.26 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Wilmington, Delaware, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
    $121.7k-202.8k yearly 60d+ ago
  • Copywriter

    The Vanguard Group 4.6company rating

    Malvern, PA job

    This is a unique opportunity to join the writing team at RED, Vanguard's in-house agency that sits within Personal Investor Marketing. Our mission is to connect with individual investors through clear, compelling, and compliant communications that reinforce Vanguard's brand and values. As an in-house creative group, RED partners with business stakeholders to execute campaigns that balance creativity with regulatory rigor-ensuring every message is accurate, engaging, and aligned with strategic goals. As a copywriter on this team, you'll play a key role in shaping high-profile content that informs and inspires investors. You'll collaborate closely with designers, content strategists, and creative strategists to develop creative concepts and produce polished communications across channels. This position calls for a blend of strategic thinking and strong writing skills, with opportunities to influence content from initial concept through final execution. This role: Brainstorms and develops creative concepts with clients and colleagues incorporating a deep understanding of the business and industry. Gathers comments and feedback from editors, editorial and content managers, subject matter experts, and other relevant parties. Provides insightful feedback to content submitters. Maintains up-to-date knowledge of assigned industry and of Vanguard products, processes, and/or services. Researches new topics as necessary. Demonstrates initiative and creativity in identifying and meeting client needs. Serves as mentor to less experienced writers by providing specific feedback on their copy, story ideas, new media formatting, and interviewing skills. Contributes and oversees content creation from the planning or draft stage to completion. Assists with evaluating and fine-tuning project scope, content strategy, requirements, and deadlines. Responds to edits and changes from subject matter experts with flexibility, while maintaining quality and accuracy. Teaches and sets Vanguard writing style and standards. Participates in special projects and performs other duties as assigned. Qualifications: Minimum five years related work experience. Undergraduate degree or equivalent combination of training and experience. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
    $85k-122k yearly est. Auto-Apply 20d ago
  • 2026 Executive Associate Program - Growth Marketing

    M&T Bank 4.7company rating

    Wilmington, DE job

    The Executive Associate Program is designed for 2nd year MBA students who seek to accelerate their career within M&T Bank. Program hires will undergo an immersive leadership experience designed to develop leadership competencies and strategic capabilities. Throughout the first year, the incoming cohort will be introduced to Program alumni, bank wide leadership, and collaborate with peers to drive change to support the vision and goals of the Bank. **Primary Responsibilities:** + Perform project and/or management related assignments in such functional areas as Treasury, Trust and Investment Services, Credit, Finance, Retail Banking, Commercial Banking, and Technology and Banking Operations. + Work directly with senior leaders in completion of assignments. + Perform other related assignments as requested by management. **Scope of Responsibilities:** Perform project/management related assignments in field of expertise within the Executive Associate Program. **Supervisory/ Managerial Responsibilities:** None **Education and Experience Required:** Completed MBA from an accredited business school. Minimum two years professional, full time work experience. Demonstrated leadership potential, as evidenced through previous work experience, extracurricular activities, or community involvement Excellent communication and interpersonal skills, with the ability to collaborate effectively with individuals at all levels of the organization Strong analytical and problem-solving skills, with the ability to think strategically and critically analyze complex business challenges Strong project management skills and the ability to handle multiple priorities and deadlines Work visa sponsorship not offered for this role M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,000 - $171,000. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** Wilmington, Delaware, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
    $100k-171k yearly 44d ago
  • Data Steward I- Data Governance

    TD Bank 4.5company rating

    TD Bank job in Wilmington, DE

    Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $72,280 - $117,520 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Data & Analytics **Job Description:** The Data Steward I provides data governance expertise and manages and / or executes data governance activities for a business or function. The role executes on business data strategy and deliverables in alignment with Data Policy, Standards and Strategy. The role also provides reporting, analysis, and assessments to support data governance within their business area or function. Appointed as a Data Steward for their business. **Depth & Scope:** + Subject matter expert level professional role requiring in-depth knowledge / expertise with respect to data governance and data asset risk management for a given business line and working knowledge of broader related areas + Analyzes current and emerging data related risks in day-to-day activities, operations, products and services within the Business, to ensure activities are within TD's Risk Appetite and policies + Governs and manages data under their stewardship, acting as a focal point for data governance within the Line of Business + Ensures their Line of Business (LOB) adheres to data related policies, standards and meets requirements set out by the Enterprise Data and Information Management Policy and Standards + Creates, designs, implements, and maintains LOB-specific processes, templates, and appropriate mitigating controls, to support enterprise data policy and standards and ensure effective management and control of LOB data + Ensures data-related activities are compliant with applicable laws and regulations + Provides 1st line oversight of LOB data management activities, including metadata and data quality management, data retention and disposition within BAU processes, projects, programs and change initiatives + Escalates data risks and issues and analyzes and provides advice to business owners in developing and implementing action plans for data risk mitigation and issue resolution + Works in partnership with control partners (i.e., Technology Risk Management, Legal, Privacy, Office of the Chief Data Officer (OCDO), LOB First Line of Defense partners, etc.) to protect the Bank's data assets + Creates and delivers training programs and tools, and provides advice, to ensure the governance and oversight of data + Helps define the Line of Business data strategy + Promotes a strong data risk management culture + Acts as a subject matter expert within their own area of specialty or a resource for others + Leads projects of moderately to complex risks and resource requirements; may lead end-to-end processes or functional programs + Contributes to setting standards within area of expertise + Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders + Uses advanced methods to contribute to new solutions and recommend standards against which others will operate + Impacts a range of functional programs and operations across own and related teams + Analyzes guidelines, standards, policies and results of analysis to inform decision making at senior levels + Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels + Works independently as the senior technical lead and guides others within area of expertise + Analyzes and leads problem resolution for complex issues at all levels + Participates in project meetings/working sessions to provide advice on data governance requirements + Independently completes data impact assessments and provides direct input to project teams in how to appropriately safeguard and manage data. + Performs data quality analysis and assessment for critical business data and reports breaches through risk escalation forums. + Analyzes key business processes for the appropriate level of data controls, and advises on additional/revised controls if applicable. + Analyzes and documents metadata to support adherence to internal requirements and external regulatory requirements + Manages data risk across lifecycle of data element (production, movement and consumption) i.e., pRCSA review and approval + Establishes and maintains thought leadership of data driven considerations within the LOB as well as other 1B functions + Influences business to continuously review for emerging risks and provides advice on possible regulatory implications of risks and issues. + Proficiency in working across stakeholder teams to reach consensus on various topics in support of sound data management practices. + Analyzes business processes that are causing data quality issues and determines root cause for issues and business processes to prevent future issues. + Determines appropriate rules to evaluate the data quality at a data element level. + Works directly with senior members of project teams to confirm data governance requirements are delivered. Makes calculated compromises in support of projects to meet delivery dates while also delivering optimal data governance. + Provides input in how data management policies are operationalized within the line of business. + Analyzes key business processes for robustness of data controls and advises on changes/enhancements. + Advises on issues/challenges that should be taken into account within future business objectives. + Performs in-depth root cause analysis for data quality issues on behalf of management and stakeholder teams. **Education & Experience:** + Undergraduate degree or technical certificate + 5+years of relevant experience + Proficient knowledge of data governance/data management practices, enterprise data policy, standards &strategy + Proficient knowledge of M&A due diligence process, LOB data strategy, data risk management, and data life cycle management + Knowledge of current and emerging competitor and market trends + Skill in using analytical software tools, data analysis methods and reporting techniques + Skill in mentoring/coaching others + Skill in using computer applications including MS Office + Ability to communicate effectively in both oral and written form + Ability to work collaboratively and build relationships + Ability to work successfully as a member of a team and independently + Ability to exercise sound judgement in making decisions + Ability to analyze, organize and prioritize work while meeting multiple deadlines + Ability to handle confidential information with discretion **Preferred Qualifications:** + Experience with Data governance surrounding projects & data issues, governance control, and risk + Operational Risk experience + Familiarity with KPI's and metrics + Excellent attention to detail + Strong organizational and time management skills + Strong communication skills (written and verbal) **Customer Accountabilities:** + Provides guidance to the Business on identification of critical data and critical data elements + Provides guidance and oversight on the business' metadata management and data quality tasks + Provides guidance and oversight on the business' data retention and disposition tasks + Partners with technology and architecture stakeholders to drive effective data activities for business + Acts as a SME and/or research and analyze data issues, remediate and implement changes in various data councils and other forums on behalf of their business + Provides specialized data governance / management advice / support to management / leadership and respective teams for area(s) of specialization with industry, external and internal, enterprise and business awareness; understands trends, identifies issues and opportunities and provides recommended action to management + Leads on the implementation of initiatives in support of the overall data policies, standards, and strategy + Manages a set data governance work activity requiring coordination across multiple areas + Supports / manages the integrated implementation of policies / processes / procedures / changes in across multiple functional areas + Provides data governance expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participate in identifying, designing and testing solutions and supporting implementation activities + Participates in Segment Data Council meetings + Supports the identification of business data owners and business data SMEs for the LOB + Facilitates socialization and training of the LOB data governance and data management community on data policies, procedures, tools, and templates **Shareholder Accountabilities:** + Supports the stewardship of data in accordance with the Enterprise Data Policy, Standards and Strategy + Adheres to enterprise frameworks or methodologies that relate to activities for respective business area(s) + Ensures respective programs / policies / practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities + Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate + Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) + Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations + Conducts internal and external research projects; support the development / delivery of presentations / communications to management or broader audience + Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs / policies / practices + Monitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exists + Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues + Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements + Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts + Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite **Employee/Team Accountabilities:** + Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest + Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit + Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques + Participates in personal performance management and development activities, including cross training within own team + Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities + Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices. + Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships. + Contributes to a fair, positive and equitable environment that supports a diverse workforce + Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel - Occasional + International Travel - Never + Performing sedentary work - Continuous + Performing multiple tasks - Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds - Occasional + Sitting - Continuous + Standing - Occasional + Walking - Occasional + Moving safely in confined spaces - Occasional + Lifting/Carrying (under 25 lbs.) - Occasional + Lifting/Carrying (over 25 lbs.) - Never + Squatting - Occasional + Bending - Occasional + Kneeling - Never + Crawling - Never + Climbing - Never + Reaching overhead - Never + Reaching forward - Occasional + Pushing - Never + Pulling - Never + Twisting - Never + Concentrating for long periods of time - Continuous + Applying common sense to deal with problems involving standardized situations - Continuous + Reading, writing and comprehending instructions - Continuous + Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
    $72.3k-117.5k yearly 15d ago
  • Teller Manager - Media PA (Full Time)

    TD Bank 4.5company rating

    TD Bank job in Media, PA

    Media, Pennsylvania, United States of America **Hours:** 40 **Pay Details:** $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Teller Manager leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines. The role will lead, coach and develop colleagues toward achieving overall store results to include operational excellence, store advice and referral goals, and personal development objectives. **Depth & Scope:** + Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines + Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership + Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systems + Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk + Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries. + Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety + Engages Customers, assesses needs, responds by providing service(s) or guidance + Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term + Coaches Teller team on financial transactions, customer experience, effective referral opportunities + Plans, organizes and coordinates the activities for own area and resolves operational issues + Manages team requiring workforce to decision on acceptable level of risk - specifically low risk potential (loss/reputational) transactions and/or requests + Provides decision making authority of issues managed generally limited to non-standard issues or exceptions + Provides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as required + Leads by example and coaches Teller team on achieving individual performance metrics + Partners with Store Leadership to achieve both store and individual performance metrics + Ensures accurate use of all equipment by staff **Education & Experience:** + Undergraduate degree preferred and/or + 2+ years of relevant experience + Excellent organization, interpersonal and communication skills + Sound judgment in decision making and problem solving + Demonstrated knowledge of Banking Compliance Regulations **Customer Accountabilities:** + Shared accountability with Store Leaders for Lobby Leadership + Acts as a contributor in achieving an overall Legendary Customer experience in the Store + Leads, coaches, and proactively models exceptional service at every customer interaction in the lobby and on the frontline + Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met + Supports and coaches frontline colleagues on effective customer complaint resolution + Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements + Leads the execution of the Store LEI plan/objectives; supports the execution of the Store advice plan/objectives + Leads and coaches frontline team on advice giving strategies and overall product and services acumen + Leads and coaches on advice delivery to improve the customer experience and overall profitability of the Bank + Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs + Ownership/oversight of simple to complex daily Store administrative duties + Decisions more advanced teller transactions as well as processes teller transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures **Shareholder Accountabilities:** + Manages the service team promoting a positive customer and colleague experience + Leads and develops a team of service colleagues, provides coaching on delivering effective customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall customer experience + Responsible for cash control of the store. Leads and enforces proper cash control procedures to bolster security and eliminate fraud and cash loss + Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers senior service team to act as a point of escalation for customer concerns, and takes personal ownership when concerns cannot be managed at junior levels + Contributes to the execution and achievement of the team and the Store's customer experience targets by coaching/modeling appropriate attributes and behaviors + May assist Regional Operational Officers in audits and various operational reviews **Employee/Team Accountabilities:** + Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues + Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner + Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct (regarding customer interactions, products and services, etc.) + Manages colleagues in compliance of all policies, procedures and guidelines + Supports, mentors and coaches team members in their professional development + Creates and fosters a cohesive team and promotes a strong colleague experience + Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams + Onboards team members to ensure a positive experience and proficiency in role + Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes + Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives + Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives + Acts as a brand champion for your business area/function and the bank, both internally and/or externally **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Frequent Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting - Occasional Standing - Continuous Walking - Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
    $24-33.5 hourly 49d ago
  • UX Content Strategist, Specialist

    The Vanguard Group 4.6company rating

    Malvern, PA job

    Help tell Vanguard's story by shaping how millions of investors experience our communications and digital products. In this senior content strategy role, you'll partner with leaders, designers, researchers, and SMEs to craft clear, inclusive, and insightful content that guides users and advances business outcomes. You'll use data to test, learn, and iterate-translating complex ideas into experiences that are simple, human, and meaningful. This role: Creates in-depth, compelling communications and positioning on a range of subjects, including Vanguard funds, products, and services; financial markets; the economy; regulatory matters; portfolio construction and theory, and internal communication topics. Exercises decision making authority and interacts with user experience test subjects. Displays versatility and demonstrates understanding of user experience principles in producing clear communications through a wide range of styles and channels, including responsive web pages, campaigns, ads, emails, presentations, blogs, videos, letters, articles, videos, and social media channels. Partners with user experience team to set up tests, measure effectiveness, solve problems, and create communication content that meets user experience goals. Expertly presents and "sells" content and design solutions to senior management, project teams, partners, and stakeholders. Ensures the success of the strategy. Participates in discussions on user-centered design principles, visual design, user behavior, interactions, and Vanguard's brand. Plans communication content in consideration of universal design principles and tags content to interface with a wide variety of technologies. Provides creative direction and guidance on messaging and/or content strategy across mediums, working closely and collaboratively with designers, developers, marketing managers, and business leaders. Leads the creation of new approaches or processes with a 1-3 year outlook. Serves as a mentor to less experienced writers by providing specific feedback on their copy, story ideas, new media formatting, and interviewing skills. Participates in special projects and performs other duties as assigned. Qualifications Five years related work experience. Two years in user experience, digital marketing, or similar preferred. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
    $82k-110k yearly est. Auto-Apply 3d ago
  • Divisional Risk Advisor, Specialist

    The Vanguard Group 4.6company rating

    Malvern, PA job

    Advice and Wealth Management Risk is a team of high caliber individuals who are constantly innovating and building better ways of developing Risk Framework and underpinning components, building better risk insights through data analytics and building strong relationships with our business partners. We generate impactful insights and our seat at the table is earned and respected across Vanguard. We are looking for an ambitious high performing risk specialist to complement our team, to assist in the growth and development of the AWM newly created division and it's Risk Management Framework and to provide ongoing consultative support to the business. Responsibilities Provide risk guidance, oversight, and assurance services to the business based on Vanguard's risk framework. Provide expert level risk advice and direction to the business. Act as a consultant for senior management team to draw on for advice and guidance regarding efficiency and effectiveness of risk management within the business. Develop and maintain strong relationships with internal stakeholders to understand their ongoing risk needs. Act as a thought partner to the business. Build credibility as a thought partner and effectively persuades and influences others. Provide risk thought leadership and expertise. Provide independent challenge and oversight in the development, implementation, and management of risk management strategies in accordance with business goals and objectives as well as standard risk management policies and procedures. Leverage the best practice for advice and wealth management, and work with controls function and project teams to establish risk mitigation strategies, detailed control improvement plans and approaches to controls monitoring. Work closely with the global risk partner community, Internal Audit and Compliance to identify areas for further efficiency and opportunities to drive more consistent practices. Support interactions with the wider Global Risk & Security (GR&S) team, facilitating discussions and removing roadblocks where they may arise. Provide risk-based training program to the business to foster a risk-smart culture. Keep updated on any specific advice and wealth regulatory requirements including any upcoming changes, and support integrating those into the Risk Management Framework, where applicable. Participates in special projects and performs other duties as assigned. Qualifications Minimum of five years risk management or related work experience. Advice or Wealth Management experience is preferred. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Demonstrated ability to function in an ambiguous & diverse environment while balancing multiple projects Strong communication, interpersonal, and organizational skills with the ability to contribute in a dynamic, fast-paced team atmosphere Ability to manage multiple priorities and to perform complex analyses under tight deadlines. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
    $102k-147k yearly est. Auto-Apply 56d ago
  • Inbound Sales Consultant - PA

    The Vanguard Group 4.6company rating

    Malvern, PA job

    Advance your career and our mission At Vanguard, serving people is at the heart of our core purpose to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. That starts with you. As a Sales Consultant, you'll be an advocate for our retail investors and the voice of our organization. You'll provide an exceptional sales experience and support investors who have chosen or are considering investing with Vanguard. Our “crew,” as we call our employees, live the mission of doing the right thing for our investors every day. This is your opportunity to be part of that community. In this role, you will: Connect with retail clients and prospects through an inbound phone channel, engage in a meaningful conversation to understand their needs, and position the Vanguard products and services that they can use to meet their goals and objectives. Educate clients and prospects on Vanguard's products and services including financial planning, cash management, and funds/ETFs and position appropriate solutions based upon the uncovered client needs. Identify investors' non-Vanguard assets, conduct advanced needs analysis of clients' financial situation, and provide clients with Vanguard's value proposition to win additional business. Own the relationship during the sales process. Manage a book of clients and prospects that have not yet committed to Vanguard by engaging them through phone and digital channels to complete the sale. Make success accessible to everyone Are you passionate about serving others? Then let's step forward together to change the way the world invests. We treat our clients and crew with care and compassion. Combine those values with a growth mindset, grit, determination, and learning agility -- and you could launch a dynamic career. We'll be there to support you as you turn your ambitions into action. What it takes Undergraduate degree or equivalent combination of training and experience. Minimum of one-year related work experience. Sales experience preferred. This job requires a regulatory license and/or registration (e.g. FINRA, NASAA). The SIE, Series 7, and Series 66 are required to be obtained within department guidelines. The SIE is a mandatory requirement of the job and must be obtained no later than 14 calendar days before identified start date Ability to deliver an exceptional investor experience. Ability to consistently drive strong sales outcomes. Ability to manage internal relationships with key business partners to complete the sale. Experience and comfort in dealing with ambiguity and ability to apply conceptual thinking. Excellent oral and written communication skills. Strong problem-solving and time management skills. Comfort with phone and digital channels in which clients engage with Vanguard. Contact center experience preferred. Special Factors Vanguard is not offering visa sponsorship for this position. If you are offered and accept this position, and you do not have the necessary FINRA licenses for the role, then you must obtain the required licenses within the specified period of time. Additionally, if you are not currently registered with FINRA in any capacity, prior to moving into this licensed role, you will be asked to provide authorization for Vanguard to conduct a credit and criminal check in accordance with the FINRA regulations. The salary range for this position is $60,000-$75,000. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
    $60k-75k yearly Auto-Apply 60d+ ago
  • Executive Speechwriter, Senior Specialist

    The Vanguard Group 4.6company rating

    Malvern, PA job

    We are seeking an experienced speechwriter to support Vanguard's chief executive officer in articulating a compelling vision, inspiring internal and external audiences, and advancing the company's reputation and leadership voice. The successful candidate will be an expert storyteller and researcher and will have experience working with C-suite leaders in the financial services industry. The executive writer will be able to translate complex ideas into clear, persuasive, authentic, and memorable narratives tailored to a variety of audiences and formats. Responsibilities: Partner with the head of the Executive Office and the head of Executive Communications to maintain and evolve a distinctive executive voice with consistent messaging, tailored for channel and audience. Research, draft, and edit speeches, remarks, talking points, op-eds, and other materials for the CEO. Craft nuanced, persuasive communications that reflect the CEO's tone, priorities, and expert business insights. Build a library of reusable narratives, anecdotes, and data points that reinforce the CEO's leadership themes. Ensure all communications meet legal, regulatory, and reputational standards. Partners with Legal, Compliance, and Risk teams to proactively manage sensitive topics. Coach and mentor communications team members on executive-level storytelling, and stakeholder influence. Participate in special projects and perform other duties as assigned. Qualifications: Minimum 10 years of experience in executive communications, public affairs, journalism, or strategic messaging. Prior experience in an executive speechwriting role. Exceptional writing and editing skills, with the ability to capture and executive voices. Ability to develop a variety of compelling content under tight deadlines. Excellent judgment and experience providing communications advice and counsel to senior executive leaders. Experience navigating matrixed organizations. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
    $84k-115k yearly est. Auto-Apply 2d ago
  • Client Relationship Associate

    The Vanguard Group 4.6company rating

    Malvern, PA job

    About this job: At Vanguard, we have a client-first mentality that we live and breathe every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” Our Client Relationship Associates fulfill our mission by helping our clients through life's biggest moments - from buying their first home to preparing for retirement. In this role, you will connect with clients via inbound phone calls to assist with their account-related needs. If you have a passion for serving others, building your skillset, and giving every investor the best chance for investment success, join our team of “crew” as a Client Relationship Associate! At Vanguard, we believe in supporting our “crew” personally through all life stages. Total potential compensation for this role is between $74,500 - 77,500 ($52,000 - 55,000 base salary based on licenses held plus up to a one-time $12,500 bonus and eligible partnership and promotional bonuses) within your first year upon obtaining the required licensing and achieving performance standards. Responsibilities: We are here to simplify the world of investing, meet our clients where they are, and ensure they feel supported when they call in to Vanguard. As a Client Relationship Associate, you will: Partner with our clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues. Lead with empathy and a problem-solving mindset to help uncover client needs and provide timely and accurate solutions to clients. Collaborate with internal departments through various strategic initiatives to continuously improve the client and “crew” experience. What it takes: You don't have to be a financial expert to be an advocate for our clients! We welcome, and encourage, individuals from all backgrounds and experiences -- the most important things you need are a passion for serving others and a thirst for knowledge. We have seen most success from individuals with: Strong interpersonal and client relationship management (CRM) skills to engage with our clients and our “crew.” Customer-facing and/or in-bound phone experience. A learner's mindset and an appetite for financial acumen. Undergraduate degree or equivalent combination of experience, preferred. This job requires a Series 7 and 63 regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties. How we will help: Choosing the next step in your career path can be a difficult decision - we are here to support you to ensure you thrive professionally from the moment you join. Our training, development, culture, and benefits are designed with “crew” in mind. We will provide you with: Fully paid training, coaching, and continuous support needed to pass the SIE and FINRA Series 7 & 63 Access to learning and development resources to equip, and empower, you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners Hands-on coaching by purpose-driven leaders to help you excel in your current role, and prepare you for the next Acumen building on our products and services to equip you with the expertise necessary to have meaningful conversations with our clients Special Factors: Please note new hires may need to be full jurisdiction registered in all US states and territories. Vanguard is not offering visa sponsorship for this position. About Vanguard We are Vanguard. Together, we're changing the way the world invests. Because when you invest with courage, when you invest with clarity, and when you invest with care, you have the chance to get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you. We want to make success accessible to everyone. This is our opportunity. Let's make it count. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
    $74.5k-77.5k yearly Auto-Apply 52d ago
  • Business Process Manager II (Procedure Factory)

    TD Bank 4.5company rating

    TD Bank job in Cherry Hill, NJ

    Cherry Hill, New Jersey, United States of America **Hours:** 40 **Pay Details:** $91,000 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Enterprise Enabling Functions **Job Description:** **Department Overview:** This is a role within the Operational Excellence Center of Excellence within TD, America's Most Convenient Bank. Operational Excellence has 3 primary mandates: + Process Re-Engineering responsible to design and implement optimized processes across the US market, aligned with our strategic goals + Automation Factory responsible for automating manual processes and controls to reduce risk and enable straight through processing + Procedure Factory responsible for completing a one-time uplift as well as subsequent management for all Processes and Procedures across AMCB to ensure they are documented consistently, end to end, in accordance with our new standards, aligned to our Process and Product taxonomy and inclusive of all applicable Laws, Rules and Regulations, Policies, Standards, Issues, Risks, Controls, Procedures, Process Maps, Business Capabilities, Assets, EUCs, Models and Non-Models. Preference for candidate to be Lean Six Sigma Certified. As part of the application process, an assessment will be administered to ensure you are able to demonstrate your ability to execute on the primary responsibilities of the role. The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units. **Depth & Scope:** + Facilitates the documentation of all processes and controls + Serves as the subject matter expert on all of the units functions and processes + Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy + Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes + Challenges existing processes and makes change recommendations as necessary + Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion + Ensures alignment with customer expectations to deliver a WOW! experience + Partners with unit managers to provide support as needed + Manages the technology change control process as needed + Works on, and occasionally lead, special projects as needed + Responsible for 3 6 processes of medium to high complexity + Understands and contribute to the achievement of business strategy, goals and objectives + Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business + Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc. + Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes + Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines + Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes + Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable + Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.) + Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate + Participates as a member of the team in executing assigned deliverables within specified parameters + Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities + Supports the project team and the business by continuously developing knowledge in own area + Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback **Education & Experience:** + Bachelors degree + 7+ years bank operations experience + Strong PC skills including but not limited to Microsoft Suite software + Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise + Skilled in research, analysis, problem solving, metrics and reporting + Ability to identify process gaps and weaknesses + Strong interpersonal and influence skills to enable change without direct control + Ability to prepare and present findings and recommendations in a methodical manner + Skilled in time management and driving tasks to completion + Strong verbal and written communication skills + Demonstrates leadership skills + Ability to consult on the largest and most complex projects **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel - Occasional + International Travel - Never + Performing sedentary work - Continuous + Performing multiple tasks - Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds - Occasional + Sitting - Continuous + Standing - Occasional + Walking - Occasional + Moving safely in confined spaces - Occasional + Lifting/Carrying (under 25 lbs.) - Occasional + Lifting/Carrying (over 25 lbs.) - Never + Squatting - Occasional + Bending - Occasional + Kneeling - Never + Crawling - Never + Climbing - Never + Reaching overhead - Never + Reaching forward - Occasional + Pushing - Never + Pulling - Never + Twisting - Never + Concentrating for long periods of time - Continuous + Applying common sense to deal with problems involving standardized situations - Continuous + Reading, writing and comprehending instructions - Continuous + Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
    $91k-145.6k yearly 5d ago
  • Business Loan Center Credit Officer

    Fulton Bank 4.7company rating

    Woodstown, NJ job

    Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview This is a full-time, hybrid career opportunity on our Business Loan Center team that can sit anywhere within the Fulton Bank footprint as follows: PA, NJ, MD, DE, VA, DC. Provide underwriting of commercial credit requests in the Business Loan Center. The position will have loan approval authority and will actively participate in the loan decisioning process, applying appropriate risk management strategies in compliance with the bank's risk appetite and policies and regulatory requirements. Responsibilities Actively participates as the primary decision maker in the loan decision process for the Business Loan Center Assists in the execution of the corporation and the banks' risk appetite. Ensures that all pertinent risks have been identified and assessed, including but not limited to credit, legal, regulatory, compliance, and operational, and that appropriate controls are established in order to mitigate these risks. Ensure that loan presentations adequately assess the risks inherent in the borrower and the loan request. Assigns risk ratings in accordance with BLC procedures. Responsible for efficient and timely decision making for more complex loan requests submitted to the BLC and assisting in the efficient and effective operation of the BLC. Actively participates in communication between the Relationship Manager and customer where appropriate. Provides guidance and feedback to RMs and credit analysts in the BLC underwriting and decisioning process. Maintains thorough knowledge of Fulton's credit appetite, underwriting standards, credit quality, policies and regulatory compliance requirements in addition to systems and procedures necessary for the BLC underwriting and decisioning process. Partners with special assets group on problem loan identification. Practices early identification and effective mitigation strategies on problem loans. Qualifications Education Bachelor's Degree or the equivalent experience. Specialty: Business or Accounting. (Required) Experience 7 or more years Banking /Financial experience. (Required) 7 or more years Commercial Credit Underwriting, Analysis and Lending authority experience. (Required) Other Duties as Assigned by Manager This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Pay Transparency To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The salary range for this position is $99,200.00 - $165,300.00 annually. Additional Compensation Components This job is eligible to receive equity in the form of restricted stock units. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Benefits Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.
    $99.2k-165.3k yearly Auto-Apply 30d ago
  • Senior Strategy Lead, Cash Product and Experience

    The Vanguard Group 4.6company rating

    Malvern, PA job

    We're seeking a strategic leader to own and advance Vanguard's Cash products within the Cash & Savings portfolio. In this role, you will shape and execute the end-to-end strategy for the Cash Plus Account, driving product innovation, client experience enhancements, marketing initiatives, and cross-functional alignment to accelerate growth. The ideal candidate brings proven expertise in client and deposit product strategy and excels at translating vision into actionable plans that deliver measurable results. This is an opportunity to influence a critical product line and make a meaningful impact on Vanguard's future and on the financial well-being of our clients. Core Responsibilities Lead strategic planning and problem diagnosis Independently define business problems and opportunities by consulting with partners. Drive end-to-end client experience strategy, marketing messaging, and product roadmap development. Coach less experienced team members on best practices and business acumen. Translate insights into actionable recommendations Synthesize analyses, key findings, client feedback, and potential solutions into clear strategies that inform product and client experience roadmaps and align with client segment strategies. Prepare and deliver impactful materials, including presentations, white papers, and case studies. Provide subject matter expertise and data-driven insights Leverage expertise to derive key insights from complex data and client feedback, ensuring accuracy and quality. Own and manage the product health scorecard, delivering actionable insights to optimize performance and client outcomes. Monitor industry and competitive trends Stay ahead of market developments and competitive dynamics. Inform senior leadership on trends and recommend enhancements to capabilities, services, and marketing strategies that strengthen Vanguard's Cash products. Ensure cross-functional alignment and risk management Collaborate closely with fraud, risk, and operations teams to maintain product integrity and security. Participate in special projects and contribute to initiatives that enhance client experience and business outcomes. Participates in special projects and performs other duties as assigned. Qualifications Minimum of eight years related work experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
    $97k-122k yearly est. Auto-Apply 17d ago
  • Client Services Team Leader

    The Vanguard Group 4.6company rating

    Malvern, PA job

    Details: As an Investment Services Team Leader, you'll guide and coach client-facing crew to deliver service excellence. With a sharp focus on reducing tail experiences and elevating service quality through empathy and ownership, you'll foster a culture of accountability, continuous improvement, and client-first thinking. If you're passionate about developing talent and helping clients meet their investment goals, this is your opportunity to lead with purpose and make a lasting impact. In this role you will hone the following skills: Coaching and performance management Communication and change leadership Leading through the Vanguard Management System Operational decision-making Problem solving and process improvement Responsibilities: Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Provides guidance to crew on handling more complex issues. Generates reports and may prepare and deliver presentations to management. May serve as the initial point of contact for clients or may handle escalated issues via third-party providers. Ensures team service levels are met. Monitors team's communications with clients and provides immediate, specific, and actionable feedback. Coaches crew on navigation of client scenarios to strengthen client relationships and identify outside, includable assets. May collaborate with other internal partners and teams in support of the client relationship to resolve issues. Develops and maintains proficient knowledge of Vanguard funds, products, and services. Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients. Analyzes department and industry changes and their impact on client service operations. May include day-to-day oversight of third-party providers. Participates in special projects and performs other duties as assigned. Qualifications: Minimum of three years related work experience in the Financial Services industry. Two years experience in client services preferred. Supervisory experience preferred. Undergraduate degree or equivalent combination of training and experience required. This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties. Coaching and performance management experience. CRM proficiency. Experience in the contact center. Special Factor(s): Licensing If you are offered and accept this position, and you do not have the necessary FINRA licenses for the role, then you must obtain the required licenses within the specified period of time. Additionally, if you are not currently registered with FINRA in any capacity, prior to moving into this licensed role, you will be asked to provide authorization for Vanguard to conduct a full background check, including criminal, employment/education history, credit, and public records search in accordance with FINRA regulations. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
    $86k-116k yearly est. Auto-Apply 6d ago
  • 2026 Summer Graduate Leadership Internship Program - Consumer Products - Credit Management

    TD Bank 4.5company rating

    TD Bank job in Wilmington, DE

    **Role Type:** Internship/Co-op **Work Term:** Summer/Term 3 New York, New York, United States of America **Hours:** 40 **Pay Details:** $67.00 - $67.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** * Please only apply to no more than two lines of business. The US Graduate Leadership Intern Program is a 10-week internship that prepares you for the fulltime 2-year direct to impact development program and will accelerate your potential and place you at the center of a real-world transformational challenge, aimed at bettering the lives of the clients, colleagues, and communities we serve. This role provides specialized analytics, insights and research and/ or execution on projects and special initiatives. Demonstrates, and develops day-to-day leadership with meaningful contributions to the overall strategy within their functional area. This role will interact with partners and clients as required. This program is designed to attract, develop, and retain top talent within TD. After successful completion of this program, colleagues will be supported into their next role at TD. The Products and Services Management Interns will sit in the Credit Cards and Unsecured Lending business, reporting into the Credit Management team. Management Interns in our Graduate Program will develop customer-focused strategies and solutions leveraging advanced data science, predictive analytics and AI-based tools to assist customers in their financial journey. **Key initiatives may include:** Innovation Projects that leverage alternate data and advanced analytical/predictive tools, including AI algorithms, to acquire customers and/or help them manage their financial journey. Impact TD's bottom line by executing account level Net Present Value (NPV) frameworks to drive optimal business decisions. Build predictive models using Machine Learning/AI techniques to improve accuracy in predicting customer behaviors, such as response to offers, attrition, credit default, fraud. Utilize the above-mentioned predictive models to develop tailored strategies that recommend relevant products/solutions/offers to our customers, or mitigate credit, fraud risks, in the process making sound financial decisions. **Depth & Scope:** + Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders + Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs + Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels + Integrates the broader organizational context into advice and solutions within own area + Understands the industry, competition and the factors that differentiate the organization + Applies best practices to implement process, product or service improvements + Acts as a subject matter expert within their own area of specialty or a resource for others + Contributes to setting standards within area of expertise + Uses advanced methods to contribute to new solutions and recommend standards against which others will operate + Impacts a range of functional programs and operations across own and related teams + Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels + Works independently as the senior technical lead and guides others within area of expertise **Education & Experience:** + Pursuing a Graduate Degree in related field + 5+ years of related experience + Demonstrated leadership experience, a history of delivering strong results, and high aspirations and motivation for career progression to senior leadership roles **Preferred Qualifications:** + Current graduate students with studies in **Finance, Business, Data Science,** **Economics, Econometrics,** **Computer Science, or** **relevant quantitative disciplines** **.** + Curious problem-solvers with a passion forproduct, business process, credit strategy transformation,leveraginglatesttechnology,platformsand tools, including AI capabilities. + Strong collaboratorwhocan **create** **customer-focused** **solutions** and drive **project execution** to build best-in-class productsandcutting-edgecapabilitiesthat will deepen customer relationshipsand drive sustainable growth forthebank. + **Champions** **process change** thatoperateswith a **Risk control mindset.** + Ability to definekey performance/success metrics, **build measurement frameworks** **,** and ensure data integrity. + Strong **quantitative** and **statistical** skills,with the ability to translate data intoactionablebusiness insights. + Knowledge ofcomputerprogramming skillsin data analytics,e.g.Python, R, anddatavisualizationtools,e.g.Tableau, Power BI. **Customer Accountabilities:** + Completes business objectives set together with leadership as outlined at the start of the program + Develops detailed, accurate, and timely research and reporting supported by insightful commentary + Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience + Conducts meaningful analysis at the functional or broader organizational level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices + Identifies/implements process improvements to automate, streamline, and increase of analysis and decisions + Represents business on cross-functional/cross-product working groups, projects, and forums + Works with key business partners on strategic initiatives + Liaison between internal stakeholders and external advisors, where appropriate + Manages and prioritize multiple projects, working with discretion and confidentiality + Advises and present senior management and influence decisions + Invests in personal development and growth + May be customer/client facing, and may be required to provide solutions for escalated inquiries or concerns **Shareholder Accountabilities:** + Adheres to organizational frameworks or methodologies that relate to activities for our business area + Ensures respective programs/policies/practices are well managed, meets business needs/priorities, and complies with internal/external requirements. + Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate + Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) + Protects the interests of the organization - identify and manage risks, and escalate non-standard, high risk activities as necessary + Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations + Monitors service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements + Leads / facilitates and/or implements actions/remediation plans to address performance/risk/governance issues + Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with organizational and/or regulatory requirements + Keeps abreast of emerging issues/trends and evolving regulatory climate, and assess potential impacts + Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite **Employee/Team Accountabilities:** + Participates fully as a member of the team, support a positive work environment that promotes service to the business, innovation, and teamwork and ensure timely communication of issues/points of interest + Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit + Remains current on trends, and grow knowledge of the business, related tools, technology and techniques + Committed to curiosity and a growth mindset and a hunger to innovate with purpose + Participates in personal performance management and development activities, including cross training within own team + Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities + Contributes to team development of skills/capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices. + Leads, motivates and develops relationships with internal and external business partners/stakeholders. + Contributes to a fair, positive and equitable environment that supports a diverse workforce. + Act as a brand ambassador for your business area/function and the bank, internally and externally **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel - Occasional + International Travel - Never + Performing sedentary work - Continuous + Performing multiple tasks - Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds - Occasional + Sitting - Continuous + Standing - Occasional + Walking - Occasional + Moving safely in confined spaces - Occasional + Lifting/Carrying (under 25 lbs.) - Occasional + Lifting/Carrying (over 25 lbs.) - Never + Squatting - Occasional + Bending - Occasional + Kneeling - Never + Crawling - Never + Climbing - Never + Reaching overhead - Never + Reaching forward - Occasional + Pushing - Never + Pulling - Never + Twisting - Never + Concentrating for long periods of time - Continuous + Applying common sense to deal with problems involving standardized situations - Continuous + Reading, writing and comprehending instructions - Continuous + Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
    $30k-36k yearly est. 30d ago
  • Dealer Development Representative Philadelphia market

    Fifth Third Bank, N.A 4.6company rating

    Philadelphia, PA job

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for the generation and growth of volume within an assigned territory. Maximizes Fifth Third's penetration in that market. Provide remote customer service and training to dealership personnel, as well as maintenance and collection of dealer accounts (negative reserves, drafts, etc.). Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES AND RESPONSIBILITIES: + Develop and maintain volume levels commensurate with assigned territory objectives. + Maximize penetration levels in dealerships through performance ratios by continually tracking applications, approvals, bookings, and quality of submissions/paperwork. + Identify and close key dealers that can be strategic partners. + Serve as liaison between dealers and each 5/3 department. + Develop dealership personnel relationships through training, deal structuring, credit involvement, assisting in paperwork, and working deals. + Provide competitive information / intelligence - gather / analyze market data. + Participate and give input in pricing decisions. + Establish/maintain relationships with Dealer Principals and key personnel in dealerships via telephone and/or periodic travel to assigned territory. + Support cross-sell opportunities. + Identify, suggest and implement marketing opportunities and programs. + Timeliness of required reports and administrative duties. + Identify quality personnel for potential 5/3 employment. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + High School diploma required or equivalent. Some college preferred. + Minimum of 2 years Consumer Indirect Lending or related field experience. + Previous customer service experience required. + Must be able to effectively work with outside customers to resolve issues consistent with 5/3 guidelines, policies, and programs. + Solid time and territory management skills. Position will be posted through 5/17/2024 #LI-RD1 Dealer Development Representative Philadelphia market Total Base Pay Range 61,200.00 - 125,500.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Virtual, Pennsylvania 00000 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
    $75k-90k yearly est. 60d+ ago
  • Sr Business Mgmt Specialist - US Commercial Real Estate Lending

    TD Bank 4.5company rating

    TD Bank job in Philadelphia, PA

    Hours: 40 Pay Details: $115,440 - $186,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Business Management, Strategy & Support Job Description: Department Overview: US CRE Credit Management is a dynamic organization that supports CRE lending products across almost all distribution channels within the Bank (ICRE and Regional Commercial Bank). In addition to traditional secured CRE lending, the group maintains specialty verticals that include REITs/Funds/Capital Calls, Mortgage Warehouse and Affordable Housing which serves as a primary driver of the bank's CRA activities. The ICRE portfolio comprises ~375 relationships and ~$32B of exposure while the MCRE managed portfolio comprises ~1,500 relationships and ~$8B of exposure. Colleagues are based across the Bank's Maine to Florida footprint with hubs maintained in NYC, Boston, Charlotte and Miami. CM leadership is aligned with Regional Bank leadership in MCRE and the ICRE is aligned geographically and by verticals. Areas of opportunity with the Senior Business Management specialist role include: project management (Policy and Model reviews as well as Adhoc), process management (deal screening, high risk portfolio etc), coordination of training and development, data and reporting (dashboards), Monitoring and Controls oversight as well as exam coordination (regulatory and internal). The above details are specific to the role which is outlined in the general description below. The Sr Business Mgmt Specialist leads a significant business management function and/or strategy planning, oversight, control or governance activities for highly complex / high risk / transformational (change the bank) / strategic initiatives, liaises across the organization and primarily interfaces with executive and/or functional stakeholders. Depth & Scope: * Generally accountable for a significant business management area that typically has enterprise wide impact or accountability * Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels * Undertakes and completes a variety of complex initiatives requiring seasoned specialist knowledge and/or the integration of cross functional processes * Position typically deals with senior/executive management * Focus on longer-range planning for functional area (e.g. 12 months or greater) * May manage and prioritize multiple projects at a given time Education & Experience: * Undergraduate degree * 10+ years relevant experience Customer Accountabilities: * Contributes to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy * Plans, leads / manages and/or oversees a diverse set of work activities requiring alignment across multiple areas * Leads / manages the integrated implementation of policies / processes / procedures / changes in across multiple functional areas * Provides direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation * Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.) * Leads partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management * Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed Shareholder Accountabilities: * Adheres to enterprise frameworks and methodologies that relate to business management activities for own area * Actively manages relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements * Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank * Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders where required * Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite * Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets). * Participates in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations * Leads relevant governance meetings or committees and related deliverables / outcomes * Leads / facilitates and/or implements action/remediation plans to address performance/risk/governance issues Employee/Team Accountabilities: * Provides thought leadership and/or industry knowledge for own area of expertise * Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest * Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency * Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services * Participates in knowledge transfer within the team and business units Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% * Domestic Travel - Occasional * International Travel - Never * Performing sedentary work - Continuous * Performing multiple tasks - Continuous * Operating standard office equipment - Continuous * Responding quickly to sounds - Occasional * Sitting - Continuous * Standing - Occasional * Walking - Occasional * Moving safely in confined spaces - Occasional * Lifting/Carrying (under 25 lbs.) - Occasional * Lifting/Carrying (over 25 lbs.) - Never * Squatting - Occasional * Bending - Occasional * Kneeling - Never * Crawling - Never * Climbing - Never * Reaching overhead - Never * Reaching forward - Occasional * Pushing - Never * Pulling - Never * Twisting - Never * Concentrating for long periods of time - Continuous * Applying common sense to deal with problems involving standardized situations - Continuous * Reading, writing and comprehending instructions - Continuous * Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $61k-83k yearly est. Auto-Apply 22d ago
  • 2026 Summer Graduate Leadership Internship Program - Digital

    TD Bank 4.5company rating

    TD Bank job in Wilmington, DE

    Role Type: Internship/Co-op Work Term: Summer/Term 3 Hours: 40 Pay Details: $67.00 - $67.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: * Please only apply to no more than two lines of business. The US Graduate Leadership Intern Program is a 10-week internship that prepares you for the fulltime 2-year direct to impact development program and will accelerate your potential and place you at the center of a real-world transformational challenge, aimed at bettering the lives of the clients, colleagues, and communities we serve. In Digital, our vision is to provide our customers with an exceptional digital experience that is tailored and personal, offers clear value and support, and is connected to their banking needs. In Digital we have an opportunity to enhance core capabilities that customers expect in everyday banking, while delivering digital-first solutions to meet key growth objectives for the bank. Management Interns in our Graduate Program will focus on enhancing digital experiences across our Onboarding and Servicing value streams by delivering on our strategy product roadmaps. As our customers' needs evolve, we will evolve with them. Key Initiatives may include: * Digital Onboarding - re-imagine the digital onboarding experiences from shopping to applying to set-up and use across our consumer and small business customers. * Adoption - increase digital adoption by building out solutions to migrate self-serve transactions from our Stores to digital through frictionless digital experiences. * Engagement - create hyper-personalized and relevant interactions, through nudges, SMS and in-app offers that drive customer value and increase shareholder value. * AI Enablement - leverage leading technologies to create Intelligent Virtual Assistants who can service and guide customers based on transactions and interactions across our mobile app. Depth & Scope: * Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders * Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs * Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels * Integrates the broader organizational context into advice and solutions within own area * Understands the industry, competition and the factors that differentiate the organization * Applies best practices to implement process, product or service improvements * Acts as a subject matter expert within their own area of specialty or a resource for others * Contributes to setting standards within area of expertise * Uses advanced methods to contribute to new solutions and recommend standards against which others will operate * Impacts a range of functional programs and operations across own and related teams * Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels * Works independently as the senior technical lead and guides others within area of expertise Education & Experience: * Pursuing a Graduate Degree in related field * 5+ years of related experience * Demonstrated leadership experience, a history of delivering strong results, and high aspirations and motivation for career progression to senior leadership roles Preferred Qualifications: * Current graduate students with studies in Marketing, Business, Data Science, Computer Science, or related fields. * Curious problem-solvers with a passion for digital trends, AI, and marketing tech. * Strong communication skills and a knack for creativity + analytics. * Comfortable experimenting with new technologies and thinking beyond the obvious. Customer Accountabilities: * Completes business objectives set together with leadership as outlined at the start of the program * Develops detailed, accurate, and timely research and reporting supported by insightful commentary * Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience * Conducts meaningful analysis at the functional or broader organizational level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices * Identifies/implements process improvements to automate, streamline, and increase of analysis and decisions * Represents business on cross-functional/cross-product working groups, projects, and forums * Works with key business partners on strategic initiatives * Liaison between internal stakeholders and external advisors, where appropriate * Manages and prioritize multiple projects, working with discretion and confidentiality * Advises and present senior management and influence decisions * Invests in personal development and growth * May be customer/client facing, and may be required to provide solutions for escalated inquiries or concerns Shareholder Accountabilities: * Adheres to organizational frameworks or methodologies that relate to activities for our business area * Ensures respective programs/policies/practices are well managed, meets business needs/priorities, and complies with internal/external requirements. * Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate * Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) * Protects the interests of the organization - identify and manage risks, and escalate non-standard, high risk activities as necessary * Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations * Monitors service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements * Leads / facilitates and/or implements actions/remediation plans to address performance/risk/governance issues * Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with organizational and/or regulatory requirements * Keeps abreast of emerging issues/trends and evolving regulatory climate, and assess potential impacts * Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: * Participates fully as a member of the team, support a positive work environment that promotes service to the business, innovation, and teamwork and ensure timely communication of issues/points of interest * Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit * Remains current on trends, and grow knowledge of the business, related tools, technology and techniques * Committed to curiosity and a growth mindset and a hunger to innovate with purpose * Participates in personal performance management and development activities, including cross training within own team * Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities * Contributes to team development of skills/capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices. * Leads, motivates and develops relationships with internal and external business partners/stakeholders. * Contributes to a fair, positive and equitable environment that supports a diverse workforce. * Act as a brand ambassador for your business area/function and the bank, internally and externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% * Domestic Travel - Occasional * International Travel - Never * Performing sedentary work - Continuous * Performing multiple tasks - Continuous * Operating standard office equipment - Continuous * Responding quickly to sounds - Occasional * Sitting - Continuous * Standing - Occasional * Walking - Occasional * Moving safely in confined spaces - Occasional * Lifting/Carrying (under 25 lbs.) - Occasional * Lifting/Carrying (over 25 lbs.) - Never * Squatting - Occasional * Bending - Occasional * Kneeling - Never * Crawling - Never * Climbing - Never * Reaching overhead - Never * Reaching forward - Occasional * Pushing - Never * Pulling - Never * Twisting - Never * Concentrating for long periods of time - Continuous * Applying common sense to deal with problems involving standardized situations - Continuous * Reading, writing and comprehending instructions - Continuous * Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $35k-40k yearly est. Auto-Apply 4d ago

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