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Team associate skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical team associate skills. We ranked the top skills for team associates based on the percentage of resumes they appeared on. For example, 25.3% of team associate resumes contained pet as a skill. Continue reading to find out what skills a team associate needs to be successful in the workplace.

15 team associate skills for your resume and career

1. PET

Here's how team associates use pet:

Learned a lot about pet and equine nutrition and different products by speaking with customers and different company representatives.
Assist customers with knowledge that helped them decided on what pet to purchase * Kept animal enclosures clean.

2. Reservations

Here's how team associates use reservations:

Managed customer resolutions associated with flight reservations.
Answered incoming telephone calls with professional and knowledgeable responses.Set aside on-hold reservations.

3. Kids

Here's how team associates use kids:

Worked with adults and kids with mental retardation.
Attend all staff meetings and assist at all Saddleback Kids seminars.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how team associates use customer service:

Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise.
Provide customer service by acknowledging the customer; assisting with purchasing decisions including resolving customer issues and concerns.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how team associates use pos:

Managed financial interactions by operating POS systems.
Train new employees in company protocol and procedures and POS functions using hands-on experience and leading by professional example.

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how team associates use sales floor:

Maintain sales floor * Responsible ensuring accurate register operation * Occasionally left in a position of responsibility
Worked on sales floor interacting and assisting customers by providing product information and referrals.

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7. Patients

Here's how team associates use patients:

Facilitated the movement of patients and equipment to various locations within the hospital efficiently.
Registered patients being drawn included verifying insurance and demographic information.

8. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how team associates use stock shelves:

Unload truck, stock shelves, provide customer assistance, bail trash, zone shelves, bin overstock, setup pallets
Unload trucks, stock shelves, clean back room, bin overstock merchandise, various things as assigned by manager

9. PowerPoint

Here's how team associates use powerpoint:

Advanced level of experience with MS Office (Word, Excel, PowerPoint).
Process insurance information, create new business policies using Microsoft programs including Excel, Word, Outlook and Powerpoint.

10. Electric Pallet Jack

Here's how team associates use electric pallet jack:

Operated lift equipment such as; forklift, electric pallet jack, reach truck, and order picker.
Run electric pallet jack and pacer unit to store pallets and other items according to company standards.

11. Promotional Events

A promotional event is a specialized marketing event to gain public attention towards a certain product. Promotional events include product demonstrations, marketing policies, special events like consumer rewards and discounts. The goal of a promotional event is to raise public awareness of a product or a brand.

Here's how team associates use promotional events:

Maintain an awareness of all promotions and advertisements and implement merchandise placement for sales and other promotional events.
Implemented departmental price changes and ensured accurate inventory levels in preparation for promotional events.

12. RTV

RTV stands for Return To Vendor. In business terms, RTV is an instruction to authorize the return of damaged or unwanted goods to the seller. The cost of the returned item is refunded to the buyer.

Here's how team associates use rtv:

Scanned merchandise for damaged and penny stock items, and then sorted items to its respected bins for RTV shipments.
Handled all RTV's and processed all damaged merchandise in accordance with loss prevention standards.

13. Product Displays

Here's how team associates use product displays:

Created original and attractive product displays that increase traffic to specific products and increased sales.
Provided customer service by answering questions, setting up product displays, and also stocking.

14. Customer Orders

Here's how team associates use customer orders:

Received incoming returned customer orders.
Received and processed customer orders in a kind and timely manner.

15. Back Room

Here's how team associates use back room:

Clean and organize store, assist customers, stock store shelves and back room, work with other employees.
Unload trucks, sort, move and place merchandise on retail shelves or in back room storage locations.

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What skills help Team Associates find jobs?

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List of team associate skills to add to your resume

The most important skills for a team associate resume and required skills for a team associate to have include:

PET
Reservations
Kids
Customer Service
POS
Sales Floor
Patients
Stock Shelves
PowerPoint
Electric Pallet Jack
Promotional Events
RTV
Product Displays
Customer Orders
Back Room
Inventory Management System

Stock Merchandise
Inventory Control
Stock Room
Product Placement
Technical Troubleshooting
Drive Sales
Derivative
Quality Customer Service
Unload Trucks
Hoists
Inbound Calls
Floor Stock
Excellent Guest
Sales Associates
Merchandise Presentation
Cycle Counts

Loss Prevention
Customer Complaints
Groceries
Delivery Truck
Merchandise Placement
Customer Assistance
Inventory Accuracy
Customer Issues
Store Merchandise
Walmart
Store Shelves
General Merchandise
Store Inventory
Credit Card Transactions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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