What does a team associate do?
A team associate is responsible for organizing supply stock and performs cleaning duties to maintain a pleasant shopping experience for the customers. Team associates are usually employed in a shopping industry, providing the best customer service for the consumers by responding to their inquiries and concerns and directing them to their specific needs. They also convey promotional offers and featured products to the consumers, requiring them to have excellent communication and negotiation skills to help the business generate revenues and increase profitability.
Team associate responsibilities
Here are examples of responsibilities from real team associate resumes:
- Lead team to sort and designate incoming merchandise/stock, audit, maintain and correct merchandise pricing via POS and terminal.
- Lead the team by exemplify reliability through punctuality and personal integrity.
- Enhance leadership and communication skills by interacting with diverse team of coworkers and providing customer service to consumers.
- Assign responsibilities of maintaining inventory stocks and updating bike accessories parts.
- Provide advice to complainants on reporting alternatives, conduct mediation, conduct intervention, provide advice and recommendations to leadership.
- Develop multiple training classes across a broad range of subjects using Microsoft PowerPoint.
- Develop curriculum and PowerPoint presentations.
- Operate machinery for services such as line-winding for repairing bikes, sharping skates, and additional services.
- Used a PDA to retrieve merchandise for customers from the backroom.
- Check for product in multiple locations by using a PDA and LPDA's.
- Fold displays and clean fitting rooms run cash register when extra help are needed help customers find items answer phone calls
- Increase sales by upselling portrait packages.creat backgrounds and settings for photographs.prepare the portrait studio for use.
- Play an active role in driving sales through upselling and sales support for the womens shoe team.
- Train to use a diverse group of mowers.
- Maintain parks and clean trash, use diesel mowers and small engine tools to complete goals.
Team associate skills and personality traits
We calculated that 25% of Team Associates are proficient in PET, Reservations, and Kids. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Math skills.
We break down the percentage of Team Associates that have these skills listed on their resume here:
- PET, 25%
Learned a lot about pet and equine nutrition and different products by speaking with customers and different company representatives.
- Reservations, 21%
Managed customer resolutions associated with flight reservations.
- Kids, 11%
Worked with adults and kids with mental retardation.
- Customer Service, 8%
Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise.
- POS, 8%
Managed financial interactions by operating POS systems.
- Sales Floor, 7%
Maintain sales floor * Responsible ensuring accurate register operation * Occasionally left in a position of responsibility
Most team associates use their skills in "pet," "reservations," and "kids" to do their jobs. You can find more detail on essential team associate responsibilities here:
Customer-service skills. One of the key soft skills for a team associate to have is customer-service skills. You can see how this relates to what team associates do because "retail sales workers must be responsive to the wants and needs of customers." Additionally, a team associate resume shows how team associates use customer-service skills: "learned proper store protocol, merchandise inventory, loss prevention tactics, and customer interaction skills. "
Interpersonal skills. Another soft skill that's essential for fulfilling team associate duties is interpersonal skills. The role rewards competence in this skill because "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." According to a team associate resume, here's how team associates can utilize interpersonal skills in their job responsibilities: "developed interpersonal communication skills through constant daily interactions with customers and coworkers maintained strong work ethic with an energetic attitude involvement"
Math skills. team associates are also known for math skills, which are critical to their duties. You can see how this skill relates to team associate responsibilities, because "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." A team associate resume example shows how math skills is used in the workplace: "coordinated a math intervention/enrichment initiative using ixl math. "
Selling skills. team associate responsibilities often require "selling skills." The duties that rely on this skill are shown by the fact that "retail sales workers must be persuasive when interacting with customers." This resume example shows what team associates do with selling skills on a typical day: "provided supplemental assistance to retail sales kiosk and loss prevention associates. "
The three companies that hire the most team associates are:
- Party City710 team associates jobs
- Tractor Supply565 team associates jobs
- Cost Plus World Market48 team associates jobs
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Compare different team associates
Team associate vs. Customer service retail associate
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
While similarities exist, there are also some differences between team associates and customer service retail associate. For instance, team associate responsibilities require skills such as "pet," "reservations," "kids," and "patients." Whereas a customer service retail associate is skilled in "retail environment," "bank deposits," "product line," and "retail store." This is part of what separates the two careers.
Customer service retail associates tend to make the most money working in the finance industry, where they earn an average salary of $32,384. In contrast, team associates make the biggest average salary, $31,701, in the retail industry.customer service retail associates tend to reach similar levels of education than team associates. In fact, customer service retail associates are 0.1% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Team associate vs. Team trainer
A team trainer is responsible for developing the skills of employees by implementing new strategies and techniques to increase operational efficiency and maximize productivity. Team trainers conduct skill-up training sessions, adhering to the business' and clients' needs, and provide engaging and interactive discussions for the participants, evaluating their progress through a series of activities and practical applications. They also handle training budgets, creating comprehensive reports to ensure that all the training materials meet the budget goals.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that team associate responsibilities requires skills like "pet," "reservations," "kids," and "patients." But a team trainer might use other skills in their typical duties, such as, "work ethic," "strong work ethic," "guest service," and "drive-thru."
Average education levels between the two professions vary. Team trainers tend to reach similar levels of education than team associates. In fact, they're 0.4% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Team associate vs. Retail sales associate/cashier
A cashier is responsible for ensuring all the products and goods sold are well recorded and paid for as well as answering customer inquiries and recommending products. They also help the other sales team when needed and process payment for all goods bought. Their duties and responsibilities include processing payments, ensuring all goods bought are accurately scanned and recorded, and bagging purchases.
The required skills of the two careers differ considerably. For example, team associates are more likely to have skills like "pet," "reservations," "kids," and "patients." But a retail sales associate/cashier is more likely to have skills like "basic math," "math," "retail sales," and "cash handling."
Retail sales associate/cashiers make a very good living in the retail industry with an average annual salary of $27,103. On the other hand, team associates are paid the highest salary in the retail industry, with average annual pay of $31,701.Most retail sales associate/cashiers achieve a similar degree level compared to team associates. For example, they're 1.0% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Team associate vs. Associate retailer
An Associate Retailer is responsible for keeping the sales area up to standard and assisting customers while inside the store's premises. Most of the tasks revolve around keeping items on shelves clean and well-organized, greeting and offering assistance to customers, responding to inquiries and locating products, and even providing suggestions or recommendations when necessary and in adherence to the store's policies and regulations. In other stores and retail outlets, the Associate Retailer may also process payments and returns while still putting importance to customer satisfaction.
Types of team associate
Updated January 8, 2025
