What Does a Team Associate Do?

A team associate is responsible for organizing supply stock and performs cleaning duties to maintain a pleasant shopping experience for the customers. Team associates are usually employed in a shopping industry, providing the best customer service for the consumers by responding to their inquiries and concerns and directing them to their specific needs. They also convey promotional offers and featured products to the consumers, requiring them to have excellent communication and negotiation skills to help the business generate revenues and increase profitability.

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Team Associate Responsibilities

Here are examples of responsibilities from real team associate resumes representing typical tasks they are likely to perform in their roles.

Lead team to sort and designate incoming merchandise/stock, audit, maintain and correct merchandise pricing via POS and terminal.
Lead the team by exemplify reliability through punctuality and personal integrity.
Enhance leadership and communication skills by interacting with diverse team of coworkers and providing customer service to consumers.
Assign responsibilities of maintaining inventory stocks and updating bike accessories parts.
Provide advice to complainants on reporting alternatives, conduct mediation, conduct intervention, provide advice and recommendations to leadership.
Develop multiple training classes across a broad range of subjects using Microsoft PowerPoint.
Develop curriculum and PowerPoint presentations.
Operate machinery for services such as line-winding for repairing bikes, sharping skates, and additional services.
Used a PDA to retrieve merchandise for customers from the backroom.
Check for product in multiple locations by using a PDA and LPDA's.
Fold displays and clean fitting rooms run cash register when extra help are needed help customers find items answer phone calls
Increase sales by upselling portrait packages.creat backgrounds and settings for photographs.prepare the portrait studio for use.
Play an active role in driving sales through upselling and sales support for the womens shoe team.
Train to use a diverse group of mowers.
Maintain parks and clean trash, use diesel mowers and small engine tools to complete goals.

Team Associate Job Description

Perhaps the hardest question to answer when deciding on a career as a team associate is "should I become a team associate?" You might find this info to be helpful. When compared to other jobs, team associate careers are projected to have a growth rate described as "decline" at -2% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a team associate by 2028 is -105,200.

Team associates average about $15.3 an hour, which makes the team associate annual salary $31,822. Additionally, team associates are known to earn anywhere from $21,000 to $48,000 a year. This means that the top-earning team associates make $22,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become a team associate. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a customer service retail associate, team trainer, retail sales associate/cashier, and associate retailer.

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12 Team Associate Resume Examples

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Mark Johnson Team Associate Contact Information Philadelphia, PA (270) 555-4600 mjohnson@example.com Skills Sales Floor Kroger Unload Trucks Stock Shelves Store Management New Merchandise Computer System CPR Loss Prevention Magical Moments Employment History Team Associate 2018 - Present Sears Holdings Philadelphia, PA Provide exemplary customer service to all customers. Stock sales floors, customer service, shrink, product representation. Merchandising Associate 2016 - 2018 Sears Holdings Philadelphia, PA Maintain a neat and orderly stock room to facilitate identification of merchandise to be brought to the sales floor. Assisted customers with purchase Maintained department sales floor. Provide customer service Re-stock all shoes out on the floor as needed Provided customer service and cash management. Assisted in assembling and placing the marketing displays for the sales floor. Replenish stock on floor and organize back rooms. Cast Member 2014 - 2016 Dunkin' Donuts Northeast Distribution Center Philadelphia, PA Prepared and packed food according to McDonalds's policies and procedures Cleaned and sanitized customer sitting areas, kitchen and counters. Cashier .Front Counter .Preparing food .Keeping a clean environment .Customer Service Education Bachelor's Degree Hospitality Management 2011 - 2014 University of Delaware Newark, DE


Victoria Carroll Team Associate Contact Info Bentonville, AR (940) 555-4480 vcarroll@example.com Skills Sales FloorPull ListCustomer EngagementCustomer MerchandiseStock ShelvesRossDaily OperationsCorrect AreasUnload TrucksCommunication Employment History Team Associate 2016 - Present Walmart Bentonville, AR Cashier, customer service, setting displays, maintaining shelves, stocking sales floor, & shoe department associate. Unload trucks, stock shelves, and bin overstock Communicate regularly with store management to address ongoing strategies and concerns. Stock Team Member 2015 - 2016 The Home Depot Atlanta, GA Provide customer service as necessary. Replace stock overnight sold during business hours Create aesthetically pleasing sales floor Injury free work area lasting duration of employment Crew member, Dunkin' Donuts; Bourne, MA - 05/201110/2011 -Clean stockroom, and sales floor. Backroom Associate 2005 - 2015 The Home Depot Atlanta, GA Receive and transfer product from vendors and other stores for sales floor. Used forklifts to manage inventory, unload incoming product, and fill customer's orders. Stock out overnight merchandise Worked Pallet Jacks, Fork Lifts, and Vans Unload delivery trucks Move merchandise to sales floor Operate floor jack Education High School Diploma 2005 - 2005


Jerry Hunt Team Associate Elizabeth, NJ (920) 555-6775 jhunt@example.com Experience Team Associate2019 - Present Abercrombie & Fitch•Elizabeth, NJ Selected Contribution: * Maintained consistent record of exceptional customer service. Replenish sales floor with new merchandise frequently. Required extensive knowledge of electronics, movies, & video games. Pull items to fill the stock on the floor and for customers when available on the store shelves. Answered customers' questions about merchandise and advised customers on merchandise selection Received, unpacked, and issued sales floor merchandise Stocked all incoming and outgoing inventory Increased sales by performing excellent customer service Addressed customers via telephone for store information Stock Team Member2010 - 2019 Lowe's•Richmond, VA Identify Sku numbers to properly stock freight on shelves in the correct location Stock product on sales floor. Utilize power equipment such as forklift, order pickers, and similar equipment to move and top stock freight Process freight from incoming trucks to the sales floor. Backroom Team Member2009 - 2010 Toys R Us•New York, NY Stock shelves on the main sales floor. Helped unload merchandise from delivery trucks Organized merchandise in stockroom Transported merchandise from stockroom to sales floor. Maintain backroom, sales floor, and product. Skills Product KnowledgeStock ShelvesSafety ProceduresHeavy EquipmentStore ShelvesPositive AttitudeCustomer OrdersGreeting CustomersVideo GamesFood Preparation Education High School Diploma 2009 - 2009

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Team Associate Skills and Personality Traits

We calculated that 25% of Team Associates are proficient in PET, Reservations, and Kids. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Math skills.

We break down the percentage of Team Associates that have these skills listed on their resume here:

PET, 25%
Learned a lot about pet and equine nutrition and different products by speaking with customers and different company representatives.
Reservations, 21%
Managed customer resolutions associated with flight reservations.
Kids, 11%
Worked with adults and kids with mental retardation.
Customer Service, 8%
Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise.
POS, 8%
Managed financial interactions by operating POS systems.
Sales Floor, 7%
Maintain sales floor * Responsible ensuring accurate register operation * Occasionally left in a position of responsibility

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Most team associates list "pet," "reservations," and "kids" as skills on their resumes. We go into more details on the most important team associate responsibilities here:

Arguably the most important personality trait for a team associate to have happens to be customer-service skills. An example from a resume said this about the skill, "retail sales workers must be responsive to the wants and needs of customers" Additionally, other resumes have pointed out that team associates can use customer-service skills to "learned proper store protocol, merchandise inventory, loss prevention tactics, and customer interaction skills. "

Another trait important for fulfilling team associate duties is interpersonal skills. According to a team associate resume, "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." Here's an example of how team associates are able to utilize interpersonal skills: "developed interpersonal communication skills through constant daily interactions with customers and coworkers maintained strong work ethic with an energetic attitude involvement"

Team associates are also known for math skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a team associate resume: "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." We also found this resume example that details how this skill is put to the test: "coordinated a math intervention/enrichment initiative using ixl math. "

A team associate responsibilities sometimes require "selling skills." The responsibilities that rely on this skills are shown by this resume excerpt: "retail sales workers must be persuasive when interacting with customers" This resume example shows how this skill is used by team associates: "provided supplemental assistance to retail sales kiosk and loss prevention associates. "

See the full list of team associate skills.

We've found that 37.0% of team associates have earned a bachelor's degree. Furthermore, 2.8% earned their master's degrees before becoming a team associate. While it's true that some team associates have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four team associates did not spend the extra money to attend college.

The team associates who went onto college to earn a more in-depth education generally studied business and criminal justice, while a small population of team associates studied psychology and general studies.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a team associate. We've found that most team associate resumes include experience from Party City, Tractor Supply, and Cost Plus World Market. Of recent, Party City had 710 positions open for team associates. Meanwhile, there are 565 job openings at Tractor Supply and 48 at Cost Plus World Market.

Since salary is important to some team associates, it's good to note that they are figured to earn the highest salaries at Bain & Company, Goldman Sachs, and Citi. If you were to take a closer look at Bain & Company, you'd find that the average team associate salary is $108,630. Then at Goldman Sachs, team associates receive an average salary of $104,609, while the salary at Citi is $98,891.

View more details on team associate salaries across the United States.

We also looked into companies who hire team associates from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Target, Whole Foods Market, and Macy's.

The three companies that hire the most prestigious team associates are:

Party City710 Team Associates Jobs
Tractor Supply565 Team Associates Jobs
Cost Plus World Market48 Team Associates Jobs

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What Customer Service Retail Associates Do

A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

In this section, we compare the average team associate annual salary with that of a customer service retail associate. Typically, customer service retail associates earn a $1,820 lower salary than team associates earn annually.

While their salaries may differ, one common ground between team associates and customer service retail associates are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, pos, and sales floor.

As far as similarities go, this is where it ends because a team associate responsibility requires skills such as "pet," "reservations," "kids," and "patients." Whereas a customer service retail associate is skilled in "retail environment," "bank deposits," "product line," and "retail store." So if you're looking for what truly separates the two careers, you've found it.

Customer service retail associates tend to make the most money in the finance industry by averaging a salary of $32,384. In contrast, team associates make the biggest average salary of $31,701 in the retail industry.

Customer service retail associates tend to reach similar levels of education than team associates. In fact, customer service retail associates are 0.1% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.

What Are The Duties Of a Team Trainer?

A team trainer is responsible for developing the skills of employees by implementing new strategies and techniques to increase operational efficiency and maximize productivity. Team trainers conduct skill-up training sessions, adhering to the business' and clients' needs, and provide engaging and interactive discussions for the participants, evaluating their progress through a series of activities and practical applications. They also handle training budgets, creating comprehensive reports to ensure that all the training materials meet the budget goals.

The next role we're going to look at is the team trainer profession. Typically, this position earns a lower pay. In fact, they earn a $246 lower salary than team associates per year.

While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both team associates and team trainers are known to have skills such as "customer service," "pos," and "sales floor. "

While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that team associate responsibilities requires skills like "pet," "reservations," "kids," and "patients." But a team trainer might use skills, such as, "work ethic," "strong work ethic," "guest service," and "drive-thru."

When it comes to the differences in education between the two professions, team trainers tend to reach similar levels of education than team associates. In fact, they're 0.4% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

How a Retail Sales Associate/Cashier Compares

A cashier is responsible for ensuring all the products and goods sold are well recorded and paid for as well as answering customer inquiries and recommending products. They also help the other sales team when needed and process payment for all goods bought. Their duties and responsibilities include processing payments, ensuring all goods bought are accurately scanned and recorded, and bagging purchases.

The retail sales associate/cashier profession generally makes a lower amount of money when compared to the average salary of team associates. The difference in salaries is retail sales associate/cashiers making $5,861 lower than team associates.

By looking over several team associates and retail sales associate/cashiers resumes, we found that both roles utilize similar skills, such as "customer service," "pos," and "sales floor." But beyond that the careers look very different.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from team associates resumes, they are more likely to have skills like "pet," "reservations," "kids," and "patients." But a retail sales associate/cashier might have skills like "basic math," "math," "retail sales," and "cash handling."

Retail sales associate/cashiers make a very good living in the retail industry with an average annual salary of $27,103. Whereas team associates are paid the highest salary in the retail industry with the average being $31,701.

Retail sales associate/cashiers typically study at similar levels compared with team associates. For example, they're 1.0% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.

Description Of an Associate Retailer

An Associate Retailer is responsible for keeping the sales area up to standard and assisting customers while inside the store's premises. Most of the tasks revolve around keeping items on shelves clean and well-organized, greeting and offering assistance to customers, responding to inquiries and locating products, and even providing suggestions or recommendations when necessary and in adherence to the store's policies and regulations. In other stores and retail outlets, the Associate Retailer may also process payments and returns while still putting importance to customer satisfaction.

Now, we'll look at associate retailers, who generally average a lower pay when compared to team associates annual salary. In fact, the difference is about $3,059 per year.

While their salaries may vary, team associates and associate retailers both use similar skills to perform their jobs. Resumes from both professions include skills like "pet," "customer service," and "pos. "

Each job requires different skills like "reservations," "kids," "patients," and "powerpoint," which might show up on a team associate resume. Whereas associate retailer might include skills like "ladders," "retail store," "ross," and "basic math."

Now, let's take a closer look at the financials in each career. The hospitality industry tends to pay more for associate retailers with an average of $29,543. While the highest team associate annual salary comes from the retail industry.

The average resume of associate retailers showed that they earn similar levels of education to team associates. So much so that the likelihood of them earning a Master's Degree is 0.2% less. Additionally, they're less likely to earn a Doctoral Degree by 0.1%.

Updated October 2, 2020