Team Lead/Manager remote jobs - 374 jobs

Sales Development Team Lead- Capital One Software (Remote)
Capital One 4.7
Remote job
Sales Development Team Lead- Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face - things like data publishing, data consumption, data governance, and infrastructure management - we've built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. Who We're Searching For We're looking for a hands-on Sales Development Manager to build, lead, and scale our sales development (SDR) function from the ground up. You'll be both architect and operator: owning a team and individual pipeline creation quota, designing the strategy, processes, and KPIs for a high-performing, account-based outbound sales motion while personally prospecting into top-tier accounts and owning pipeline creation goals. This isn't a "manage from the dashboard" role. You'll be in the trenches with the team - refining ICP and targeting, crafting sales messaging, running experiments, and joining account planning sessions - while developing SDRs into world-class enterprise prospectors. This is a sales leadership role, measured on net-new pipeline and opportunity creation in partnership with our Sales team leads and Account Executives. If you're a strategic builder, strong operator, and coach who loves turning ambiguity into a repeatable, scalable sales engine, this role is for you. Roles & Responsibilities Sales & Pipeline Ownership (Player/Coach) Own a personal book of target accounts with clear opportunity creation quotas; perform deep account research; run multi-threaded outreach across email, LinkedIn, and phone; run discovery with technical and business stakeholders and hand off high-quality, qualified opportunities to AEs. Own team-level pipeline creation targets and drive SDR daily/weekly selling activities to achieve them. Build and Lead the Sales Development Function Design the SDR strategy, operating model, and KPIs for account-based outbound; create core sales processes, prospecting playbooks, and cadences; partner with Sales Leadership, Marketing, Enablement, and Sales Operations on ICP, territories, and target account strategy. Team Leadership & Sales Coaching Hire, onboard, and ramp SDRs; run regular 1:1s, live call coaching, and deal reviews; set clear expectations and development plans; build a culture of sales accountability, experimentation, and continuous improvement. Cross-Functional Collaboration & Feedback Loops Partner with AEs on account engagement plans and full-funnel sales strategies; align SDR motions with Marketing campaigns and events; work with Enablement on sales messaging, objection handling, and competitive positioning; deliver structured field feedback to Product and Marketing. Systems, Data, and Reporting Ensure disciplined use of Salesforce, Groove, LinkedIn Sales Navigator, ZoomInfo, and related tools; build and review SDR dashboards; use funnel data to diagnose bottlenecks and iterate on programs, KPIs, and playbooks. Basic Qualifications At least 5 years of experience in enterprise GTM roles such as sales, business development, partnerships, SDR, BDR, or inside sales, such as in SaaS or technology. At least 3 years of experience owning or co-owning an outbound prospecting motion into enterprise accounts with an Annual Contract Value (ACV) of $75,000 or greater (as an individual contributor, team lead, or manager). At least 2 years of experience leading, managing, or mentoring a quota-carrying GTM team (for example: SDR, BDR, sales, BD, or partnerships) with responsibility for pipeline creation and revenue outcomes. At least 3 years of experience engaging stakeholders in sales cycles and strategic partnerships. At least 3 years of experience using a CRM such as Salesforce and sales engagement tools (for example: Groove, Outreach, Salesloft, LinkedIn Sales Navigator, ZoomInfo, Gong, or similar). At least 3 years of experience meeting or exceeding KPIs related to pipeline creation, opportunity quality, and conversion. Preferred Qualifications 7+ years of experience in enterprise GTM leadership roles (for example: sales, business development, partnerships, SDR, BDR, or inside sales) within SaaS or technology. Experience standing up or significantly scaling an outbound motion or SDR, BDR, or inside sales function (process, KPIs, hiring profile, playbooks, dashboards). Proven success building and leading teams that create net-new pipeline at scale, with clear examples of improving conversion rates and deal quality over time. Experience in data, analytics, cloud, or AI ecosystems and/or adjacent platform environments (for example: Snowflake, Databricks, or major public clouds). Experience selling into or partnering with highly regulated industries (for example: Financial Services or Healthcare) Demonstrated ability to collaborate with Account Executives and Sales Leaders on strategic account planning, territory design, and coverage models. Demonstrated ability to hire, coach, and develop early-career GTM talent (SDRs, BDRs or equivalent) into high performers and next-step roles (AE, BD, Partnerships). Strong written and verbal communication skills, with the ability to simplify complex value propositions and tailor messaging to senior technical and business stakeholders. Demonstrated ability to maintain precision and quality while scaling outreach across multiple accounts, segments, and team members. At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $165,000 - $165,000 for Sr. Manager, SaaS Sales Richmond, VA: $165,000 - $165,000 for Sr. Manager, SaaS Sales Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$51k-63k yearly est. 15h ago

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Lead, Game & UA Analytics - Client Services
Xsolla
Remote job
ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. We're launching a client-facing analytics service that gives studios a free diagnostic and action plan. Typical outputs include 1-2 revenue-tied A/B tests, Live ops, UA recommendations, and useful benchmarks from similar titles. We will run funnel audits, help with product adoption, and tell a clear story for execs so teams can confidently ship changes. We also connect specialists on both sides to remove bottlenecks. Responsibilities Lead discovery and scope diagnostics that translate business goals into testable hypotheses Craft simple, exec-ready narratives non-analysts can rally behind Recommend and help launch high-leverage A/B tests and UA optimizations Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined Use genre benchmarks to contextualize results and capture repeatable wins Share market insights that inform future Xsolla products Qualifications 3-8+ years in game analytics with a track record of presenting to non-analysts Comfortable across UA, creatives, MMPs, monetization/live-ops, and payments conversion Solid SQL and BI literacy; you can validate metrics and sanity-check pipelines Experience designing and interpreting A/B tests Client-facing or consulting experience is a plus Deep understanding of SQL, Python, or R Nice to have Language coverage for key markets (Russian, Chinese, Korean; others welcome) Experience building benchmarks or productized analytics playbooks Data and tools We plug into the customer's stack (Snowflake, S3, Redshift, Azure; JSON/SQL) rather than replacing their BI We may use third-party sources like AppsFlyer, Adjust, GA/GA4, Unity Analytics, and Firebase Don't meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don't meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn't even know we need. Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration:For the Operations Director - China position, we will conduct a background check that may include the following:Criminal history check Employment verification Education verification Credit history check Professional license verification Relevance to Job Responsibilities:The background check is relevant to this position because the following role responsibilities include creating assets for branding, and accessing confidential company data. Rights Under the Fair Chance Act:Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact ******************. Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants . Please direct any inquiries regarding your data privacy to ******************.
$60k-103k yearly est. Auto-Apply 60d+ ago
Lead Estimator and Estimating Team Manager (Remote)
Lot Squared Development
Remote job
Does this sound like you? You're a leader with a strong team focus. You have a deep and wide knowledge of construction practices. You enjoy breaking problems down and solving them. You like analyzing data and presenting it to colleagues. If so, then we have an opportunity for you! We are Lot Squared Development, and we develop high-profile luxury homes and boutique condominiums in Washington, DC. We are looking for a Lead Estimator and Estimating Team Manager to lead our estimating team and take responsibility for the output of the estimating team. In addition, the Lead Estimator will also perform work as an estimator. As we are a design-build company that purchases deals we self-source, the estimating team serves a dual purpose. Because we source our own deals, the team provides order-of-magnitude cost estimates to leadership to make business decisions. Because we act as general contractor for our own projects, the team performs project budget oversight and assists procurement in drafting scopes-of-work for contracts. The position is full-time and 100% remote. Regular hours for this position are 9am to 6pm EST Monday through Friday with occasional nights and weekends. Roles and Responsibilities Lead the Estimating Team Plan and assign work among the estimating team Coach and mentor estimators Check and perform quality control on output from estimating team Be accountable for all output from the estimating team Lead and implement estimating team initiatives Perform Estimating Work Analyze and estimate project construction costs to help leadership perform due diligence and solve business problems. Perform material takeoffs and cost estimates. Draft scopes of work and payment schedules for bid packages, purchase orders, and subcontracts. Compile project budgets; update budgets with actual spend; perform budget variance analysis, KPI analyses, and project forecasting; report findings to project team. Conduct value engineering exercises on projects as required to reduce cost or cut waste. Perform research on historical pricing and unit pricing; assist company in maintaining the unit cost database as necessary. Keep up with news and trends pertaining to US residential construction. Communicate via phone calls, Zoom, and email with vendors and suppliers as required. Perform administrative duties relevant to the position as required. Qualifications Strong English verbal and written skills. At least 3 years as a construction estimator or a construction cost analyst. At least 1 year experience in a professional management or supervisory role. Experience with Planswift strongly preferred; experience with construction estimating software required. Strong working knowledge of construction procurement practices, especially procurement for residential, multifamily, or renovations. Strong working knowledge of construction practices; experience with projects in multiple markets a plus; knowledge of US residential practices preferred. Strong working knowledge of MS Excel. NOTE: Please submit all resumes in English.
$73k-127k yearly est. 60d+ ago
Branch Support Manager
Service First Mortgage 3.5
Remote job
At SFMC Home Lending, our unique values serve as a compass for our actions and are the foundation of our culture. We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved. We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives. We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts. SFMC Home Lending is currently hiring for a Branch Support Manager . The Branch Support Manager is responsible for ensuring that the branch/team processes and role functions are executed optimally in those branches without in-branch processing. They will have direct management of assigned direct reports in regard to staffing, training, performance appraisal, corrective action, policies and procedures, company products, and compliance with state and federal regulations and company policies. Duties include: Managing the Contact to Contract to Closing systems. Serving as a liaison between Referral Partners, Loan Officers, LOA's, Corporate Processing, Underwriting, Operations, Sales, and Post-Closing as part of monitoring the branch pipeline. Directing and overseeing the daily operations and workflows of direct reports, including individual pipeline management, overall production, quality, resolving daily file issues and providing detailed instructions. Assist with the training and development of LOA's within the branch. Working on long-range projects, process improvement and communicating updates as appropriate. Other duties as assigned by leadership. Requirements 3+ years of mortgage experience, including all areas of the loan process and process improvement, as well as a thorough knowledge of FHA, Conventional, VA and USDA product financing. 3+ years of previous management experience is strongly preferred. Bachelor's Degree is preferred Skills: Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences. Big picture vision with the ability to simultaneously see the incremental steps necessary to achieve goals. Proven ability to influence and manage strong personalities to achieve results without hierarchal authority. Demonstrated problem-solving ability. Strong planning and organization skills, to include identifying strategies, setting priorities, goals and work schedules, creating and implementing action plans, monitoring/tracking progress, and evaluating progress and results. Must have attention to detail and customer service focus. Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements. Proficient with MS Office, with a knowledge of industry automation and software. High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources
$67k-113k yearly est. Auto-Apply 60d+ ago
Construction Support Manager
Delve Underground
Remote job
Delve Underground is a leader in underground and heavy civil engineering serving the transportation, water, wastewater, and energy industries. Specializing in tunnel design, we provide practical solutions to the most challenging underground problems. We offer comprehensive design, construction management, and construction claims services, with expertise extending across a wide range of engineering disciplines, including civil, structural, and geotechnical engineering. Our primary focus is to make a significant impact on the advancement of infrastructure projects, which in turn shape and enhance the communities we serve. Founded in 1954, as Jacobs Associates, Delve Underground is an employee-owned firm with 25 offices and 350 team members throughout the United States, Canada, Australia, and New Zealand. We want our employees to make a career doing what they love to do. We encourage an entrepreneurial spirit and help our team members forge their own path within the company. We support their efforts to stay on the cutting edge of technology while fostering a great work-life balance. In addition to working hard, we also have fun. We socialize and celebrate achievements at summer picnics, holiday parties, and company outings. Benefits: Full Benefits Program consisting of Medical, Dental, Vision, Life, Disability, FSA or HSA, EAP, 401(k), ESOP, and company stock ownership program, 9 Paid Holidays, generous paid-time-off program, Work from home flexibility, and Health & Wellness Reimbursement Pay Rate: $126,936 - $175,701 Construction Support Manager Delve Underground is looking for an Construction Support Manager to assist with Emergency Sewer Repair (ESR) and Sewer Rehabilitation projects in the Los Angeles area. These projects would be related to wastewater conveyance systems, which include sewers and pumping plants. The Construction Support Manager is expected to manage the cost, budget, and schedule of their projects; review and respond to RFI's and submittals; negotiate costs with contractors; prepare design documents; and attend site visits to resolve field issues. This position has an in-office expectation of 2-days per week (minimum), as well as making periodic site visits within the City of Los Angeles. This is a full-time position, and the right candidate will be a leader in construction management for major underground projects, particularly water, sanitary sewer, and storm sewer installation and rehabilitation. We are looking for a candidate with a demonstrated ability to direct and lead project teams, a high degree of foresight and mature judgment in anticipating and solving problems, and a consistent track record of delivering projects on time and budget. Responsibilities: * Act as project owner's representative in managing construction contractors, including acting as the primary point of contract with contractors, and performing contract administration duties such as payments, change orders, time extensions, claims, and certificates of completion. Provide/oversee progress reporting to owner's organization. * Manage a construction management team, consisting of resident engineers, office/field engineers, cost controller, document controller, inspectors, and administrative support. * Lead discussions, meetings, and workshops. * Plan, create and oversee deliverables such as schedules, specifications, and budget reports. * Lead technical and management QA/QC reviews per client requirements and/or company policy. * Lead risk management efforts. * Manage projects with construction budgets up to $500 Million. * Develop business development strategies resulting in opportunities with new and existing clients. * Promote and represent the Company in industry forums. * Provide input to company strategic initiatives and objectives. * Promote and contribute to the Delve Underground Construction Management Group growth and development outlined in the company's Strategic Plans. Qualifications: * 10+ years heavy civil industry experience: engineering, construction or construction management, including specialized experience in the construction management of complex underground infrastructure projects. * Experience with Sewer Rehabilitation strongly preferred. * Holds technologist or engineering professional registration/certification. * General experience with environmental and reclamation construction work. * Must have the ability to professionally speak and write in English. * Must have the ability to travel to project sites. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our application so that we can review your information. We look forward to meeting you! Delve Underground is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to race, color, religion, sex, national origin, disability or protected veteran status. Compensation reflects the cost of labor across our US geographic markets. Pay is based on several factors including market location, experience, knowledge, and skills. No recruiters, please.
$126.9k-175.7k yearly 39d ago
Franchise Support Manager (100%Remote - Chicago Area Preferred)
Win Home Inspection 4.0
Remote job
Job Description for Client Success Manager (100% Remote - Chicago Area Preferred): 👉 Do you take pride in creating great experiences for others? We're hiring a Client Success Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams. About the Role We're looking for a Client Success Manager who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you'll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations. Some days you'll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you'll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You'll never be expected to know it all, you'll always have expert teammates to lean on, but over time, you'll grow your expertise so you can guide franchisees directly with confidence. This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset. What You'll Do: Serve as a trusted point of contact for franchise owners, building strong relationships Champion and coordinate requests with internal marketing, training, and operations teams Provide responsive, empathetic support and follow-through on client needs Contribute to projects such as training programs, marketing reviews, and process improvements Deepen your knowledge of our systems and processes to provide more direct guidance over time What We're Looking For: Friendly and empathetic with strong people and communication skills Natural leader with a drive to grow professionally and personally Quick learner, organized, and persistent in getting things done 4+ years of experience collaborating with cross-functional teams (marketing, training, or operations) Why WIN 100% remote role (Chicago-area candidates preferred) Collaborative, inclusive culture built on respect and growth Health, dental, vision insurance + PTO + 401(k) match Career development and advancement opportunities A team that values working hard, having fun, and celebrating success together
$71k-114k yearly est. Auto-Apply 58d ago
Vetspire Manager of Support
Thrive Pet Healthcare
Remote job
at Thrive Pet Healthcare The Manager of Support is a senior leadership role within the Vetspire Technology Team, responsible for overseeing the Vetspire support function-a service that is critically important to our clients and essential to the success of the Vetspire platform.This role is tasked with developing and implementing the strategy, structure, protocols and reporting for a robust and scalable support function. The ideal candidate will lead the creation of a high-performing, responsive, and motivated team with clearly defined objectives and performance metrics. ESSENTIAL JOB FUNCTIONS Build / maintain a support team / practice that supports the Vetspire platform Day to day scheduling of support team to align with support requirements and volume. Extending support hours and adjusting schedules where applicable / required. Apply AI technologies to improve the support process Set and maintain Support KPI's and report (weekly) to ensure operational effectiveness / optimization and tracking Generating / creating support knowledgebase that supports team and can also be used to feed Ai Chat bot Formulate strategies to increase productivity and implement ways to improve support responsiveness and accuracy Assignment and monitoring of VIP clients tickets / issues and ensuring appropriate responsiveness and follow up. Team / resource management - including individual career plans , specific support training and team meeting to review past performance and discuss strategically future changes INNOVATION & STRATEGY Exploration of AI technologies and the application to the support vertical Explore new technologies and present findings. BUDGET/FINANCIAL P&L / CONTRACTUAL NEGOTIATIONS Assist with developing yearly budgets within the IT department - specific to support. Aid in the development of productivity measures and costing strategies. ESSENTIAL SKILLS 4 - 6 years' experience in a support management role servicing multiple clients Bachelor's degree or associated work experience within the Pet / Technology Industry Management experience of teams 8 + remotely located Technical skills associated to APIs would be considered a bonus A strong individual who can set goals and objectives , and continuously work / manage to those goals. A self-motivated team player Strong reporting / presentation skills.
$71k-113k yearly est. Auto-Apply 60d+ ago
Platform Support Manager
Saviynt 4.4
Remote job
The Manager, Platform Support will be a key leader responsible for the operational excellence, technical maturity, and process adherence within our global Platform Support team. You will manage the day-to-day operations supporting our mission-critical SaaS platform, ensuring high availability and stability for our extensive global customer base. This role is crucial in upholding the high standards for process, accountability, and scalable operations that define our high-growth environment. Key Responsibilities Service Delivery and Stability: Oversee the Level 2/3 technical teams responsible for the rapid resolution of complex issues impacting the SaaS platform and its underlying cloud infrastructure. Ensure stability and high availability across the service portfolio. Operational Process Optimization: Drive continuous improvement across all operational workflows, including incident response, escalation paths, and formal problem management. Ensure strong adherence to established processes across all support functions. Performance Management (KPIs/SLAs): Own and report on key operational metrics (e.g., OLA compliance, time-to-resolution, Mean Time To Restore). Implement strategies to meet or exceed targets while managing high-volume ticket flow. Observability and Automation: Collaborate directly with Site Reliability Engineering (SRE) and Product Engineering teams to improve platform observability, reduce monitoring noise, and automate response activities.Team Leadership and Development: Lead, mentor, and develop a geographically diverse team of platform engineers and specialists, fostering a culture of technical excellence and accountability. Cross-Functional Governance: Establish and maintain clear operational boundaries and Service Level Expectations (SLEs) with internal partners, including Level 1/2 teams and Engineering groups, to ensure seamless service handoffs and efficient resource utilization. Qualifications and Skills Required: Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment. Minimum 2-3 years of direct people management experience, preferably with a large, geographically diverse team. Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, MySQL, and data tooling like OpenSearch, as well as general log analysis/APM tools. Strong process knowledge in Incident, Problem, and Change Management.Proven ability to implement and drive process adherence, particularly in environments focused on scaling operations. Exceptional communication skills, both written and verbal, for technical and executive audiences. Proven experience in managing and reducing technical debt within a platform. Preferred: Experience in supporting a large-scale, enterprise SaaS platform. Background in driving continuous improvement and operational excellence initiatives. Prior experience supporting an Identity and Access Management or Governance platform. FedRAMP experience or familiarity with compliance frameworks.
$61k-105k yearly est. Auto-Apply 49d ago
Construction & Field Support Manager
Empower Brands 4.3
Remote job
The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote
$57k-91k yearly est. Auto-Apply 35d ago
Senior Support Manager - NJ/ NY
Photon Group 4.3
Remote job
Ensure delivery excellence leading up to high CSAT for assigned portfolio Work closely with all levels within Client organization, demonstrate executive leadership skills and drive expected outcomes Lead global teams and achieve shared goals between the organization and its Clients Conduct regular proactive delivery governance with clients and internal teams Constantly identify and mitigate risks to ensure efficacy in delivery Ensure all engagements are delivered as per commitments Drive service improvements and innovation in service offerings and engagements Improve organizational capabilities in service delivery with ideas, tools, best practices Mentor team members to scale into potential leadership roles Build strong leaders within the function to handle current and upcoming priorities Present ideas to large groups and communicate effectively with senior stakeholders Support business development activities to increase revenue footprint for the company Demonstrate good understanding of Agile Execution, Estimation Process and Program Tracking/Reporting Manage P&L, Revenue Reporting, Gross Margins and other relevant financial metrics for defined portfolio Report to senior leadership the plan vs. Performance for all the projects within the assigned portfolio Ensure strategic investment aligns with business strategy and drives operating results
$61k-105k yearly est. Auto-Apply 60d+ ago
Senior Content Supervisor
Bospar
Remote job
Bospar in a nutshell Just over five years ago, a few PR pros who liked working together started a virtual boutique tech PR agency. Fast-forward to 2020, and Bospar is now a “small” PR agency (we outgrew “boutique”) with a roster of successful tech companies, more awards than we can easily track and 30+ hardworking and fun people. We all work remotely and are located across the U.S. Award-Winning Virtual Tech PR Firm Seeks Senior Content Supervisor Are you a PR or digital agency pro with great writing, researching, social and traffic management skills, with 10-12 years of experience? If so, you could be working with our award-winning content team to help put some of the hottest tech companies on the map. Bospar is a close-knit team that represents stellar clients in the most exciting areas of technology. The pace is fast, the demands are great, and the rewards are huge. We make tech PR history - right from our home laptops. Job Type: Full-time; remote Job Description : The Senior Content Supervisor will: Write press releases, blog posts, pitches and client emails Generate ideas for bylines and then develop abstracts based on those ideas Proofread/revise/edit content generated by the client account teams, especially pitches Help edit/review all client social content For those clients assigned to you, participate in internal and client meetings as needed Track project progress and keep clients up-to-date Manage the content creation workflow by collecting requests for content team support Maintain Bospar content development tracking document Supply research support Compensation: Highly competitive, plus full benefits Company Description: Headquartered in the San Francisco Bay Area, Bospar staff is based throughput the country, covering all continental U.S. time zones. Our team includes experts in both social and traditional media and financial and public affairs gurus. We are an entirely virtual company - all staff members work from the comfort of their homes. Qualifications Qualifications: College degree, 10-12 years of PR and/or writing experience. Experience with tech companies. Tech and enterprise knowledge. Proven writing skills for C-level audiences. Additional Information Please provide recent resume.
$65k-124k yearly est. 15h ago
Audit Senior / Supervisor
Regal Executive Search
Remote job
Audit Senior/Supervisor Prestigious San Francisco CPA firm seeks an Audit Senior/Supervisor who is energetic, motivated and looking for opportunities for Manager level advancement in a challenging and rewarding work environment. Combining modern teamwork ideals and a commitment to develop each team member's potential, we pride ourselves on providing exceptional client service. Our firm has nine partners and a total professional staff of over 100. Our customer base includes a broad base of financial statement clients including closely held businesses and nonprofit organizations. Responsibilities Adhere to Firm policies and support Firm objectives and goals Demonstrate ability to supervise medium to large sized engagements Demonstrate a thorough understanding of a client's business, systems and procedures in identifying and solving client problems Develop time/revenue budgets for assigned personnel and work with them to fulfill their requirements Develop client development skills Provide technical and professional leadership to team members Assume primary responsibility for engagement completion Develop and monitor goals for the individual Personnel Business Plan which includes the Productive Hourly Budget, Marketing Plan and the responsibilities listed above Desired Background 3 - 5 years licensed CPA public accounting experience in performing audits Experience in supervisory audits of private companies and non-profit organizations Strong accounting skills and knowledge of accounting principles and practices Excellent technology, written and verbal communication skills Ability to work in paperless environment and a working knowledge of Word and Excel. Experience with Engagement is a plus Demonstrated leadership skills Attractions Competitive salary, commensurate with experience Generous PTO policy 8+ Paid Holidays Lots of flexibility and work from home Extensive continuing education and training opportunities, including advanced-degree courses
$65k-124k yearly est. 60d+ ago
Branch Support Manager
SFMC Home Lending
Remote job
Job Description At SFMC Home Lending, our unique values serve as a compass for our actions and are the foundation of our culture. We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved. We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives. We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts. SFMC Home Lending is currently hiring for a Branch Support Manager . The Branch Support Manager is responsible for ensuring that the branch/team processes and role functions are executed optimally in those branches without in-branch processing. They will have direct management of assigned direct reports in regard to staffing, training, performance appraisal, corrective action, policies and procedures, company products, and compliance with state and federal regulations and company policies. Duties include: Managing the Contact to Contract to Closing systems. Serving as a liaison between Referral Partners, Loan Officers, LOA's, Corporate Processing, Underwriting, Operations, Sales, and Post-Closing as part of monitoring the branch pipeline. Directing and overseeing the daily operations and workflows of direct reports, including individual pipeline management, overall production, quality, resolving daily file issues and providing detailed instructions. Assist with the training and development of LOA's within the branch. Working on long-range projects, process improvement and communicating updates as appropriate. Other duties as assigned by leadership. Requirements 3+ years of mortgage experience, including all areas of the loan process and process improvement, as well as a thorough knowledge of FHA, Conventional, VA and USDA product financing. 3+ years of previous management experience is strongly preferred. Bachelor's Degree is preferred Skills: Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences. Big picture vision with the ability to simultaneously see the incremental steps necessary to achieve goals. Proven ability to influence and manage strong personalities to achieve results without hierarchal authority. Demonstrated problem-solving ability. Strong planning and organization skills, to include identifying strategies, setting priorities, goals and work schedules, creating and implementing action plans, monitoring/tracking progress, and evaluating progress and results. Must have attention to detail and customer service focus. Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements. Proficient with MS Office, with a knowledge of industry automation and software. High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources
$63k-111k yearly est. 10d ago
Supervisor, Care Management
Zing Systems 3.7
Remote job
Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs and a dedicated care team. For more information on Zing Health, visit ********************* SUMMARY DESCRIPTION: The Supervisor, Care Management support the Care management department by recommending appropriate actions, strategies and/or alternatives to meet business needs. Has responsibility for auditing of care coordination staff, training, desktop and policy development and corrective actions as needed. Ensures the end state of the project and/or business operations meets business objective(s) and that all deliverables and due dates are met. Highly collaborative position that works directly with the Director of Care management and the Sr. Director of Medicare programs. ESSENTIAL FUNCTIONS: Provides ongoing and random analysis of the business process, clinical systems, tools, and staff competencies using organizational performance measurements to ensure compliance with government regulations and corporate policy. Identifies, documents, and reports any transaction errors in a timely manner to ensure prompt resolution. Tracks and trends audit results, providing feedback to management. Recommends corrective action and facilitates the implementation of remedial and process improvement plans. Implements training programs to increase role specific consistencies and efficiencies related to process workflows. Proactively leads assigned project by creating project timeline, identifying key milestones and additional resources needed to successfully complete the work. Identifies issues that may stall project/team and works with Director to address them. Solicit and evaluate internal and external feedback to enhance continuous quality improvement. Identify gaps and recommend enhancements related to new and/or existing products, services and workflows based on broad view of the organization. Develops recommendations based on complex data and root cause analysis. Requirements QUALIFICATIONS AND REQUIREMENTS: Proven track record meeting project deadlines Experience in developing and completing training programs Previous (3-5 years) experience in managed care clinical operations(Utilization, care management) Experience (3-5 years) in a leadership role within a managed care organization Strong report preparations skills Analytical and problem-solving skills Effective communications, organizational, and interpersonal skills Ability to work independently Effective computer skills including navigating multiple systems Proficiency with standard corporate software applications, including Outlook, MS Word, Excel, as well as some proprietary applications Zing Health offers the following benefits: A competitive salary based on the market Medical, Dental, and Vision Employer-Paid Life Insurance 401(K) match up to 4% Paid-Time-Off Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc. Salary Description $80,000 - $95,000 annually based on experience
$80k-95k yearly 13d ago
End User Support Manager (Hybrid - Jersey City)
Arch Capital Group Ltd. 4.7
Remote job
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The Manager, End User Support is responsible for leading a high-performing team of support professionals across multiple regions, with a primary focus on ensuring excellent end-user service delivery for all physical and virtual endpoint devices, mobile platforms, and telecommunication systems. This role includes ownership of Deskside Support function, providing hands-on leadership in support operations, vendor management, white glove services, and technology lifecycle initiatives. The ideal candidate will possess strong experience Global environments, budget oversight, and hardware refresh programs, including support for mobile contract lifecycle management and reduction of technical debt across sites. OFFICE SET-UP: This role is a hybrid position based primarily in our Jersey City office, requiring 3-4 in-office days each week. In addition, there is a regular expectation to be on-site at our New York City office once per week. Essential RESPONSIBILITIES and ACCOUNTABILITIES * Serve as the single point of contact for all Deskside Support escalations and ensure timely incident resolution. * Lead day-to-day operations of the Deskside Support End User Support function, including staff scheduling, workload distribution, SLA performance, and continuous improvement. * Design, implement, and manage hardware refresh projects for laptops, desktops, peripherals, and mobile phones, including deployment and decommissioning. * Oversee white glove/VIP support services ensuring a high-touch, executive-ready experience for senior leadership and other high-profile users. * Partner with the business to oversee the IT Ambassador program as well as participation in the Voice of the Executive (VOE)/Voice of the Customer (VOC) sessions to facilitate exemplary end user support experiences. * Develop and manage support budgets including forecasting, tracking, and reporting expenditures aligned with IT strategic objectives. * Collaborate with key Value-Added Resellers (VARs) and service providers to manage contracts, procurement, warranties, service agreements, and issue escalations. * Demonstrate hands-on leadership and oversight of site refresh and remediation of technical debt by ensuring infrastructure and user environments are current, standardized, and supportable. * Ensure compliance with security standards and IT governance policies, particularly regarding mobile device management and endpoint security. * Drive support excellence through regular KPI reporting, ticket analysis, and feedback loops to continuously improve customer experience. * Act as the liaison for global and regional teams to deliver services consistently across all Arch locations and employees * Participate in and lead lower-risk IT projects related to desktop, voice, or mobility solutions. * Hire, train, coach, and evaluate support personnel, fostering a culture of customer-centricity, accountability and high performance. Knowledge & Skills: * Thorough knowledge of assigned technology platform including Microsoft Windows, Active Directory, Microsoft Entra, Office products, * Installed application software and management utilities, desktop and laptop Excellent organizational skills. * Ability to manage time well in a fast paced environment and prioritize tasks frequently. * Deep understanding of mobile device management technologies and industry accepted security policies. * Broad knowledge of optimization and full utilization of technology supported, including a solid understanding of technology capacity and limitations. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors. * Effective Customer service, leadership and team motivational skills. * Excellent problem solving, diagnosing and troubleshooting skills. Education & Experience: * Bachelor's degree in Information Technology or a related field preferred; equivalent technical experience considered. * 7+ years of experience in End User Support or Service Desk management roles. * 5+ years of experience with budget oversight and technology lifecycle projects. * 2+ years of experience managing global support operations or geographically dispersed teams. * Prior experience supporting VIPs and providing white glove IT services is required. Working Conditions/Environment & Physical Demands: Normal office environment Some lifting of hardware of 10 or more pounds, reaching overhead and crawling into tight spaces to install cabling. Work occasional off-hours work and on-call responsibility #LI-Hybrid #LI-ZP1 For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $120,000 - $155,000/year * Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. * Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 10200 Arch Capital Services LLC
$120k-155k yearly Auto-Apply 44d ago
A11376 - Supervisor, Care Management
Illumifin
Remote job
The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative. WE ARE THE KIND OF EMPLOYER YOU DESERVE. illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases. The Supervisor, Care Management is responsible for providing leadership and technical direction to the Care Management team to ensure that benefit determinations and development of comprehensive care plans are handled promptly, accurately, and efficiently. Provides supervisory oversight of Care Management Staff, including hiring new employees and administering performance management to existing employees. Mentors direct reports and positions qualifying employees for promotional opportunities. Creates and maintains process workflows, internal procedures, training curriculums, production metrics and quality review performance measurements at both a team and an individual level. Reviews existing processes and procedures, as well as system designs, for effectiveness. When necessary, develops a plan and makes the appropriate recommendations for improvement Ensures inventory levels and individual caseloads are managed in a timely manner to meet service level requirements. Assists staff with questions and problems related to all aspects of benefit eligibility determinations. Interacts with clients to resolve concerns with internal procedures, process improvements, inventory levels, quality performance and escalated handling of cases. Identifies and escalates high-visibility issues to the department manager or director, when necessary. Attends and facilitates meetings to communicate information necessary to conduct all aspects of business. Assists in the on-boarding of new clients, including but not limited to Requirement Analysis Document (RAD) discussions, data conversion, plan building, product testing and defining reporting requirements. Uses time effectively to achieve expected productivity and efficiency standards while prioritizing workloads. Maintains appropriate organizational confidentiality Other duties as assigned.
$64k-97k yearly est. 16h ago
Care Management Supervisor - Corporate Appeals
Palmetto GBA 4.5
Remote job
We are currently hiring for a Care Management Supervisor to join BlueCross BlueShield of South Carolina. In this role as Care Management Supervisor, you will be responsible for the supervision and maintenance of the daily functions of the following areas: Utilization Review/Review Nurses, Case Management, Medical Review, Health/Disease Management, Quality Management, and/or appeals, to include departmental staff and specialty programs. You will also be responsible for all data collection for specialty programs and ensuring appropriate levels of healthcare services are provided. Description Logistics This position is full time (40 hours/week) Monday-Friday from 8:00 am - 5:00 pm EST, and will be fully remote. The candidate will be required to report on-site occasionally for trainings, meetings, or other business needs. What You Will Do: Supervises day-to-day activities for assigned staff. Identifies training needs of staff. Verifies accuracy, efficiency, and effectiveness of workflow functions. Develops and oversees the implementation and administration of specialty programs (wellness, preventive, and/or employer work site programs). Supervises staff to include approval of time, leave, performance reviews, etc. Selects/trains/motivates staff in providing excellent customer service with customers, marketing, management/others. Develops/maintains/updates procedures/documentation for conducting audits. Develops/communicates department standards and expectations of staff. Performs quality control functions for work performed. Develops work plans to improve quality performance. Conducts analysis of program component. Collects data for outcomes reporting. Prepares/reviews/maintains weekly/monthly reports for management. Oversees all data collection and URAC/NCQA compliance activities for related programs. Coordinates with other corporate departments to ensure effective communication. To Qualify for This Position, You Will Need the Following: Required Education: Associate's in a job-related field Degree Equivalency: Graduate of an Accredited School of Nursing. Required Work Experience: 5 years of a combination of health promotion, health education, health insurance, clinical, medical, pharmacy or other healthcare experience. If a Master's Degree, required experience is three years. One year experience in team lead/leadership role OR equivalent military experience in grade E4 OR above (may be concurrent). Required Skills and Abilities: Understanding of insurance and benefit programs as it relates to health management coverage. Working knowledge of managed care and/or various forms of health care delivery systems. Knowledge of specific criteria/protocol sets and the use of the same. Knowledge/understanding of the quality improvement process. Ability to work independently, prioritize effectively, and make sound decisions. Excellent communication skills. Ability to work with a wide variety of internal and external customers. Good judgment skills. Demonstrated customer service, organizational, and presentation skills. Demonstrated verbal and written communication skills. Analytical, critical thinking, and math skills necessary to collect, analyze, and report data. Ability to persuade, negotiate, OR influence others. Ability to handle confidential OR sensitive information with discretion. Ability to direct, motivate, and assess performance of others. Required Software and Tools: Microsoft Office. Required Licenses and Certificates: Active, unrestricted RN licensure from the United States and in the state of hire, OR active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC), OR active, unrestricted Professional Healthcare Licensure and/or Certification from the United States and in the state of hire, in area of specialty, OR active, unrestricted licensure as Licensed Master Social Worker, Licensed Independent Social Worker, OR Licensed Professional Counselor from the United States and in the state of hire, OR if Master's in Public Health or Healthcare Administration, three years of additional experience in health-related field. URAC recognized Case Management Certification must be obtained within three years of hire as a Case Management Supervisor. What We Prefer You To Have: Preferred Work Experience: Previous experience working with BlueCross BlueShield of SC utilization management, case management, appeals, and/or claims. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.
$40k-66k yearly est. Auto-Apply 11d ago
Revenue Management Supervisor, Non Medicare
Enhabit Home Health & Hospice
Remote job
The revenue management supervisor provides guidance, instruction, direction, and leadership to the billing and collections reimbursement team. This position ensures that the team is able to consistently operate accurately and efficiently. The revenue management supervisor also ensures that all claims are billed and collected timely and that all guidelines and regulations are properly followed. This is a Home Office/Corporate position that will allow you to work remotely from home. You do not need to be located in Dallas, TX. You must live in a state we do business in. Responsibilities Ensure the home health / hospice billing reimbursement department is operating properly and efficiently. Assist team members with researching claim-related issues. Assist with training and orienting new employees. Identify issues attributing to inefficiencies and discuss with department management. Maintain knowledge on the functions and capabilities of the billing system. Ensure that the billing system functionality is used effectively, and that potential is maximized; suggest additional functionality as necessary to improve efficiency. Run and distribute weekly the accounts receivable (AR) report to all applicable billing reimbursement team members. Ensure that all claims are collected timely and the aging reports reviewed weekly. Monitor the attention required list in eSolutions - home health / hospice claims editor to ensure all claims are being worked to completion. Review claims in the attention required list in eSolutions - home health / hospice claims editor and home health/hospice analytic to identify claim related problems with payor and/or HCHB. Resolve open billing issues. Plan, attend and participate in educational activities. Manage and lead billing reimbursement and collection staff meetings. Qualifications Must have a high school diploma or equivalent. Must have two years of demonstrated experience with home health/hospice related billing functions. Must have demonstrated experience in planning and presenting trainings, individual or large group settings. Previous experience in project management is preferred. Previous management experience is preferred. Additional Information *Please note - To be considered, you will need to upload a resume that includes your most recent work history with Enhabit. If you run into any issues, you can email your resume directly to ********************** Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
$51k-90k yearly est. Auto-Apply 14d ago
Revenue Management Supervisor, Non Medicare
Enhabit Inc.
Remote job
The revenue management supervisor provides guidance, instruction, direction, and leadership to the billing and collections reimbursement team. This position ensures that the team is able to consistently operate accurately and efficiently. The revenue management supervisor also ensures that all claims are billed and collected timely and that all guidelines and regulations are properly followed. This is a Home Office/Corporate position that will allow you to work remotely from home. You do not need to be located in Dallas, TX. You must live in a state we do business in. Responsibilities * Ensure the home health / hospice billing reimbursement department is operating properly and efficiently. * Assist team members with researching claim-related issues. * Assist with training and orienting new employees. * Identify issues attributing to inefficiencies and discuss with department management. * Maintain knowledge on the functions and capabilities of the billing system. * Ensure that the billing system functionality is used effectively, and that potential is maximized; suggest additional functionality as necessary to improve efficiency. * Run and distribute weekly the accounts receivable (AR) report to all applicable billing reimbursement team members. * Ensure that all claims are collected timely and the aging reports reviewed weekly. * Monitor the attention required list in eSolutions - home health / hospice claims editor to ensure all claims are being worked to completion. * Review claims in the attention required list in eSolutions - home health / hospice claims editor and home health/hospice analytic to identify claim related problems with payor and/or HCHB. * Resolve open billing issues. * Plan, attend and participate in educational activities. * Manage and lead billing reimbursement and collection staff meetings. Qualifications * Must have a high school diploma or equivalent. * Must have two years of demonstrated experience with home health/hospice related billing functions. * Must have demonstrated experience in planning and presenting trainings, individual or large group settings. * Previous experience in project management is preferred. * Previous management experience is preferred. Additional Information * Please note - To be considered, you will need to upload a resume that includes your most recent work history with Enhabit. If you run into any issues, you can email your resume directly to ********************** Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
$51k-90k yearly est. Auto-Apply 15d ago
Clearance Team Lead - Intake Trainer
Soleo Health 3.9
Remote job
Full-time Description Soleo Health is seeking a Clearance Team Lead - Intake Trainer to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! Soleo Health Perks: Competitive Wages 401(k) with a Match Referral Bonus Paid Time Off Great Company Culture Annual Merit Based Increases No Weekends or Holidays Paid Parental Leave Options Affordable Medical, Dental, & Vision Insurance Plans Company Paid Disability & Basic Life Insurance HSA & FSA (including dependent care) Options Education Assistance Program The Position: The Clearance Team Lead - Intake Trainer provides daily support and guidance to the Patient Access team, assists with escalations, participates in complex therapy benefit verification and prior authorization submissions, and performs duties of both the Clearance Specialist and Prior Authorization Coordinator. They work closely with the Patient Access Supervisor to ensure the team meets or exceeds productivity and quality expectations while delivering exceptional patient care. Responsibilities include: Acts as a resource for colleagues: Provide guidance to the team on referral processing standards, Soleo contracts, fee schedules, therapy guidelines, and supported therapies Monitor and assign referral workload: Oversee the clearance team's workload and direct the work of other staff members Serve as a Subject Matter Expert: Works autonomously to handle more complex issues related to benefits and authorization within established procedures and practices Handle escalations: Provide exceptional customer service to external and internal customers, resolving any customer requests in a timely and accurate manner Assist in training new team members: Ensure new team members understand their roles and responsibilities and provide ongoing training to enhance their skills and knowledge Support Patient Access team members: Provide necessary guidance, feedback and counseling and may contribute input for performance evaluations Generate and update reports: Create, update and distribute patient access-related reports as needed Perform duties of a Clearance Specialist and Prior Authorization Coordinator Schedule: Monday-Friday 8:30-5p Must have experience with Specialty Infusion for Prior authorization/Benefits Verification Prefer someone with training or lead experience Requirements At least 2 years of home infusion specialty pharmacy and/or medical intake/reimbursement experience preferred Working knowledge of Medicare, Medicaid, and managed care reimbursement guidelines including ability to interpret payor contract fee schedules based on NDC and HCPCS units Strong ability to multi-task and support numerous referrals/priorities while ensuring productivity expectations and quality are met Ability to work in a fast-paced environment Knowledge of HIPAA regulations Basic level skill in Microsoft Excel & Word Knowledge of CPR+ preferred High school diploma or equivalent About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! Soleo's Core Values: Improve patients' lives every day Be passionate in everything you do Encourage unlimited ideas and creative thinking Make decisions as if you own the company Do the right thing Have fun! Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture. Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. Salary Description $26.50-$30 per hour
$26.5-30 hourly 13d ago

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Zippia Careers
Sales Industry
Team Lead/Manager
Team Lead/Manager Remote Jobs

Updated December 31, 2025

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Team Lead/Manager remote jobs - 374 jobs

Sales Development Team Lead- Capital One Software (Remote)

Lead, Game & UA Analytics - Client Services

Lead Estimator and Estimating Team Manager (Remote)

Branch Support Manager

Construction Support Manager

Franchise Support Manager (100%Remote - Chicago Area Preferred)

Vetspire Manager of Support

Platform Support Manager

Construction & Field Support Manager

Senior Support Manager - NJ/ NY

Senior Content Supervisor

Audit Senior / Supervisor

Branch Support Manager

Supervisor, Care Management

End User Support Manager (Hybrid - Jersey City)

A11376 - Supervisor, Care Management

Care Management Supervisor - Corporate Appeals

Revenue Management Supervisor, Non Medicare

Revenue Management Supervisor, Non Medicare

Clearance Team Lead - Intake Trainer

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