Top Team Lead/Manager Skills

Below we've compiled a list of the most important skills for a Team Lead/Manager. We ranked the top skills based on the percentage of Team Lead/Manager resumes they appeared on. For example, 27.6% of Team Lead/Manager resumes contained Customer Service as a skill. Let's find out what skills a Team Lead/Manager actually needs in order to be successful in the workplace.

The six most common skills found on Team Lead/Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Team Lead/Manager jobs:
  • Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem identification and resolution.
  • Manage group of customer service representatives, provide feedback to representatives on performance, provide account assistance to representatives.
  • Provided consistent excellent customer service to brokers and account executives to coordinate loans from underwriting to closing.
  • Provided outstanding customer service to patients while managing a very technical and busy nuclear medicine department.
  • Cash managing register * Open/closing task responsibilities * Supervising employee productivity * Provide excellent customer service
  • Contributed to team development of system upgrades and refinement to improve Customer Service Department operations.
  • Manage a team of professionals as they deliver excellent customer service while resolving customers issues
  • Lead team of 14 Customer Service Coordinators maintaining Convenience Store and Specialty business operations.
  • Monitored processes and procedures included Customer Service and ensured high quality of customer service.
  • Provided recommendations for process improvement focusing on customer service increasing productivity and revenue.
  • Administered everyday operations of HCVP inspections department and carry out customer service complaints.
  • Create initiatives to increase team availability, customer service sales and customer retention.
  • Provide internal customer service to Walmart employees and management regarding workers' compensation.
  • Provided dedicated sales and customer service support for Panasonic Computer Solutions Company.
  • Coordinate and direct quality assurance activities designed to promote outstanding customer service.
  • Transitioned the team from mortgage modification focus to general customer service.
  • Developed and prepared employees for advancement within the customer service industry.
  • Determined appropriate Service Level Agreements to ensure optimal customer service.
  • Managed, coached, and facilitated customer service phone representatives.
  • Drive performance and development of customer service In-Game support representatives.

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2. Data Entry

high Demand
Here's how Data Entry is used in Team Lead/Manager jobs:
  • Audited documentation and reviewed data entry; identified errors, researched issues and corrected inaccuracies to ensure accurate records.
  • Lead team in standardization of data, process and operational forms resulting in expedited data entry and eliminating entry errors
  • Maintained detailed administrative, data entry, process and procedural to improve accuracy and efficiency.
  • Replaced several independent stand-alone systems for processing and streamlined data entry requirements.
  • Assessed the impacts of the change to daily operational functions such Crime analysis, data entry/review and monthly statistical reporting.
  • Audit incoming OASIS, determine Coding, assist with intake of referrals, data entry.
  • Scan and file all hiring documents; data entry of hired personnel to company database.
  • Work entails data entry, speaking with the banks, dealing with off-site contractors.
  • Follow sales system, complete paperwork for new client acquisition and data entry.
  • Started in Operations, as a data entry clerk, issuing Pension/Annuity/Life Contracts/Policies.
  • Assisted in purchasing decisions, and managing of paper flow and data entry.
  • Used computer to retrieve data, print out invoices and data entry.
  • Managed in-bound call center associates and data entry processors.
  • Perform data entry duties on a daily bases.
  • Train others on taking calls and data entry.
  • Evaluate data entry team and organize daily duties.
  • Perform data entry for payroll.
  • Hired to enter healthcare insurance claims into data entry system, adhering to proper procedures.

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3. Project Management

high Demand
Here's how Project Management is used in Team Lead/Manager jobs:
  • Provided a level of project management expertise in status reporting and issues identification along with developing and updating work plans.
  • Provided project management in an Agile/Scrum environment as required and as needed by senior management and Project Management Office.
  • Provided end-to-end project and international access management support to sales, account executives, project management community.
  • Performed budgetary and fiscal responsibilities, group leadership responsibilities, and overall project management responsibilities.
  • Implemented department level Project Management process and procedures in accordance with corporate standards.
  • Established numerous project management standardization tools and templates.
  • Project Management and Program Management.
  • Developed project management start-up and plan phase artifacts including project charter, work break down structure and project quality plans.
  • Recruited by nation's leading IT consulting firms to provide project management over large-scale, top-priority and complex technology initiatives.
  • Implemented tools for project management system to track the status, to help prioritize, risk tracking and resolution.
  • Project management, end to end planning, coordination, implementation and setup of databases for all 70 clients.
  • Spearheaded launch of web-based AtTask project management software in 2011 which improved productivity by 30% in 2012.
  • Project Management - project planning, scheduling, budgeting and control for deployment of Inventory Management Software Manage.
  • Experienced using various testing tools, defect management tools and project management tools, e.g Clear Quest.
  • Performed Project Management duties to schedule projects, adjust resources, meet deadlines and communicate to management.
  • Collaborated with a team to provide project management for the implementation of a new global platform.
  • Provide overall project management services and logistical execution for events as outlined in client's SOW.
  • Ensured profitability, expense control, purchasing, merchandising, regulatory compliance, and project management.
  • Collaborate with project management team to implement system fixes for effective servicing of card members.
  • Start to finish Project Management - customer requirements, develop plan, implement project plan.

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4. Performance Reviews

high Demand
Here's how Performance Reviews is used in Team Lead/Manager jobs:
  • Administered performance reviews and constructed development plans for associates to improve performance and advance their careers.
  • Participated in weekly performance reviews and meetings with other managerial staff.
  • Prepare and deliver weekly/monthly performance reviews for direct reports.
  • Administered Performance Reviews, compensation, and delivered recognition.
  • Write and administer performance reviews for improvement.
  • Provided performance feedback for annual performance reviews.
  • Prepared and administered employee performance reviews.
  • Evaluated and delivered employee performance reviews.
  • Received consistent solid performance reviews.
  • Provided employees with constructive feedback via monthly and annual one-on-one performance reviews, which included goal setting and tracking.
  • Design and direct training, and performance reviews to develop representatives and senior supervisors to excel in their roles.
  • Completed performance reviews utilizing input to make changes to department and recognized employees for their contributions to the operation.
  • Presented statistical and performance reviews for skill improvement in sales and optimizing revenue for both employee and customers.
  • Assist CEO in annual company strategy, internal team audits and performance reviews.
  • Approved time sheets, budget proposals, performance reviews and operational expenditure statements.
  • Develop, write, and deliver mid and end of year performance reviews.
  • Conducted staff performance reviews, annual reviews, discharges and approved/denied PTO requests.
  • Participate with team manager in conducting regular performance reviews for team members.
  • Administered yearly performance reviews, managed all performance issues, provided feedback.
  • Performed weekly and monthly performance reviews for each team member.

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5. Staff Members

high Demand
Here's how Staff Members is used in Team Lead/Manager jobs:
  • Identified training and production opportunities to ensure that staff members met and/or exceeded established service requirements.
  • Mentored staff members and consistently worked to identify professional development opportunities for junior colleagues.
  • Developed documentation to allow staff members to manage time to complete assignments efficiently.
  • Provide education and instruction to other staff members on IV care/therapy and chemotherapy.
  • Produced and promoted exceptional management teams and leading staff members.
  • Lead a team of 12 staff members to receive and record new and discontinued stock as it comes in.
  • Meet with staff members to discuss daily tasks, performance, career development, and any pending issues/projects.
  • Demonstrated to my superiors the work ethic and determination to manage the entirety of the staff members.
  • Prepare daily shift reports and manage staff members to ensure adequate care for clients.
  • Learned new COSMOS system and trained 15 customer service staff members to operate system.
  • Managed all daily activities including scheduling, training, supervising of staff members.
  • Supervised staff members to maintain department standards, in both soft-lines and hard-lines.
  • Assist with personnel issues including hiring, monitoring, and mentoring staff members.
  • Trained, motivated, and evaluated productivity for up to 17 staff members.
  • Maintain clear and open communication between fellow staff members for overall daily success.
  • Serve as a mentor and support specialist to all staff members.
  • Managed a 24x7 distributed systems operations department of 20 staff members.
  • Provide ongoing coaching, training, and support to staff members.
  • Trained staff members in the use of specialty instruments and equipment.
  • Provided guidance and feedback to other network staff members.

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6. Sales Floor

high Demand
Here's how Sales Floor is used in Team Lead/Manager jobs:
  • Perform on sales floor, monitoring sales and assisting customers, stocking shelves, organizing work areas or maintaining store cleanliness.
  • Oversee and lead operations and sales floor processes in a top 40-volume store with $80 million in annual sales.
  • Assist to display merchandise in windows, showcases, and on the sales floor to attract customers and promote sales.
  • Ensured that any freight, overstock or debris is cleared from the sales floor and binned into the correct area.
  • Performed sales floor work functioning as greeter and assisting customers to make their experience a pleasant and memorable time.
  • Processed merchandise to floor and assisted the Merchandise Team Lead with the placement of merchandise on the sales floor.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, and counted inventory.
  • Drive sales by ensuring merchandise is stocked on the sales floor and appeals to the customer.
  • Update stock, replenished sales floor with merchandise geared to increase customer satisfaction and boosts sales.
  • Merchandised product on the floor and conducted full floor resets according to sales floor standards.
  • Learned every aspect of the sales floor over my 8 years working for Target.
  • Implemented cleaning log to ensure that the sales floor was clean of any debris.
  • Managed teams of up to 35 individuals on sales floor during nesting periods.
  • Set and Maintain sales floor to company standards to include recovery.
  • Give excellent customer service, Manage associates and sales floor.
  • Executed merchandising and operational duties on sales floor of store.
  • Manage Sales Floor, Stockroom Operations, and Visual Merchandising.
  • Maintained the sales floor stock levels and kept warehouse organized.
  • Manage and coordinate merchandising operations on the sales floor.
  • Processed all sales made on the sales floor.

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7. Technical Support

high Demand
Here's how Technical Support is used in Team Lead/Manager jobs:
  • Provided technical support for additional remote offices located in Tampa and Orlando Florida.
  • Coordinated technical support resources to facilitate problem resolution.
  • Managed a team of technical support representatives.
  • Manage an Advanced Technical Support team within Juniper's JTAC and ensure customers are getting the highest customer satisfaction.
  • Served air crew duties and provided technical support while flying in F-15, F-16 and C-17 aircraft.
  • Managed a team of development staff, graphic designers, technical support team, and system analysts.
  • Provide Technical / Non-Technical support and guidance to team members during their regular deliveries and during escalations.
  • Manage a team of 4 junior developers including peer code review, and daily technical support.
  • Engaged product introduction to market, and supported customer special bids, education, technical support
  • Provided expert advice and technical support to every level of the Base Transition Process.
  • Managed technical support team, when that team's manager was on extended vacation.
  • Partner with Technical Support Manager in center system updates and communications to the center.
  • Manage technical support calls from individuals at varying degrees of technical proficiency.
  • Provided on-the-job training and technical support to newly hired employees as necessary.
  • Managed a group of technical support representatives in a call center environment.
  • Provided technical support and troubleshooting for both hardware and software incidents.
  • Served as first-line technical support; mentored and coached team members.
  • Provided first and third level technical support and PE support.
  • Provided technical support for standard and custom GIS applications.
  • Schedule technical support coverage for 7-day production work week.

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8. Daily Operations

high Demand
Here's how Daily Operations is used in Team Lead/Manager jobs:
  • Reported on critical situations, daily operations using Microsoft Office products accentuating the positive and recommending actions to address short comings.
  • Recognized for process improvements in the daily operations for documentation tracking system, training initiatives and metrics analysis.
  • Managed and supervised daily operations for both American and foreign national security teams.
  • Managed daily operations of the Project Implementation team consisting of large product delivery.
  • Managed daily operations and work flow of Litigation Support Representatives.
  • Managed daily operations of my assigned duty.
  • Assisted management in daily operations as needed.
  • Provide management to a team of individuals at a $5 million dollar a year business to complete daily operations.
  • Team Leader & Office Manager/ Responsible for the daily operations and coordination of team members with in the branch.
  • Directed daily operations of team (consisting of 10 -15 Recovery Specialists) calling upon Consumer and Commercial Accounts.
  • Managed daily operations of bank, opened new accounts, reviewed all computer transactions and wrote security reports.
  • Manage daily operations, establish work priorities, and ensure consistent achievement of team and individual goals.
  • Procure all supplies for Whole Foods Market daily operations with average monthly store sales of $560,000.
  • Managed 401(k) program to include daily operations, communications, program design and options.
  • Assisted in the improvement of daily operations by sharing ideas and participation as part of the solution.
  • Led daily operations for a four-man team including welfare, fitness, morale and discipline.
  • Handle day to day incidents, supervise the daily operations of customer service support.
  • Managed, planned, and organized the daily operations of a staff of 14.
  • Led a team of 36 associates in the daily operations of mutual funds processing.
  • Perform daily operations such as deposits, inventory, and customer service functions.

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9. Inventory Control

high Demand
Here's how Inventory Control is used in Team Lead/Manager jobs:
  • Cash handling* Employee training* Customer service* Interviewed potential employees* Stock inventory* Inventory control* Cooked food* Cleaning
  • Created and implemented an inventory control system Educated employees on proper Quality Control standards
  • Implemented an inventory control system and monthly inventory process which minimized inventory variances.
  • Performed general warehouse responsibilities including inventory control, shipping and receiving.
  • Monitored monthly inventory control and weekly stock ordering.
  • Managed markdowns, cash reconciliation and inventory control.
  • Manage inventory control and supply ordering.
  • Maintained inventory control and orders.
  • Maintain required systems within production such as TPM, Lean MFG, SPC, Inventory Control etc.
  • Skilled in areas of order processing, inventory control, health codes, and cashier management.
  • Inventory control, assuring that every store would get the correct products that it had ordered.
  • Inventory control for the (8) locations in the region and approximately 150 company vehicles.
  • Inventory control, purchasing, shipping, receiving, documentation, training, etc.
  • Accounted for and maintain inventory control of property valuing more than 10,000 dollars.
  • Managed all merchandising, inventory control, ordering, and maintenance functions.
  • Inventory control and ordered supplies to stock Central Supplies for the facility.
  • Directed 8 employees and managed sales, labor, and inventory control.
  • Adhere to and provide guidance to co-workers on inventory control procedures.
  • Lead and supervise other stores in inventory control and best practices.
  • Lead the team in estimating, purchasing and inventory control.

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10. Sales Goals

high Demand
Here's how Sales Goals is used in Team Lead/Manager jobs:
  • Created daily playbooks and challenged associates with individualized sales goals.
  • Developed highly empathetic client relationships and exceeded sales goals.
  • Received quarterly award for Superior Contributions toward Sales Goals.
  • Modeled high achievement, consistently exceeding personal sales goals.
  • Assisted in the day to day management of retail operations with a focus on achieving targeted sales goals, increasing profitability.
  • Motivate the sales associates to hit personal sales goals for them and myself in order to drive the stores overall sales.
  • Managed a large successful sales team of representatives who consistently exceeded sales goals by 100% each month.
  • Train Team Members to provide sincere and welcoming customer service while completing daily tasks and meeting sales goals.
  • Coached team to effectively exceed their sales goals, multitask between customers and manage their time with projects.
  • Hire, train, and retain high-performing team members, charged with achieving department sales goals.
  • Review the monthly P&L to ensure sales goals and budgets are met and/or exceeded.
  • Help staff grow as a unit to work efficiently towards improving monthly business sales goals.
  • Lead, train, and supervise team of 10 employees to accomplish weekly sales goals.
  • Communicated sales goals to team members and updated them on best practices and continuing expectations.
  • Exceeded personal targeted sales goals by 110% each month while managing a team.
  • Exceeded sales goals for 2 quarters using training, encouragement of teamwork and competition.
  • Acknowledged for my team of stores exceeding sales goals for weeks at a time.
  • Assisted sales department in developing and maintaining consistent growth and projected sales goals.
  • Exceeded sales goals expectations, finishing 150% to goal year end 2006.
  • Set sales goals and distributed task to be completed by myself and staff.

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11. Process Improvement

high Demand
Here's how Process Improvement is used in Team Lead/Manager jobs:
  • Involved with defect and resource management, report development and software process improvement, implementation and quality control activities.
  • Participate in multidisciplinary incident review to determine root cause and implement work process improvement when needed.
  • Analyzed and enhanced business methods for continuous process improvement and adherence to industry best practices.
  • Developed and implemented process improvement initiatives, departmental goals, and objectives.
  • Drive continuous process improvements in a demanding and rapidly changing business environment.
  • Partnered with sales, operations and technology teams to identify process improvements.
  • Evaluated competitors and performed market research to drive process improvements.
  • Participate in process improvement initiatives that support customer retention.
  • Initiated and managed process improvement projects across credit operations.
  • Implemented new process improvements to increase efficiency.
  • Developed productivity tools involving in process improvements.
  • Trained staff of twelve plant MRO buyers to utilize enterprise wide MRO procurement portal as part of MRO Lean process improvement.
  • Develop and implement KPI's, which measures the quality of service and are used to make continuous process improvements.
  • Led various teams in the furnace, prep and finishing areas of the foundry through process improvements and re-organization.
  • Completed process improvement in an Agile (Scrum) environment and instrumental in the current design documentation used.
  • Implemented numerous process improvements, creating hundreds of thousands of dollars in annual cost savings.
  • Cut operating expenses 20% by defining and refining system metrics and implementing process improvements.
  • Analyzed and implement process improvements for the US Coast Guard Information Systems Department 6,000 customers.
  • Developed complex Just In Time (JIT) system for process improvement of parts ordering.
  • Process Improvement deliverable of Truck Roll reduction by 30%, saving $283,716 annually.

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12. Logistics

high Demand
Here's how Logistics is used in Team Lead/Manager jobs:
  • Prepared testing scenarios for logistics and sales applications then performed user acceptance testing and validation.
  • Developed comprehensive reference guide for training infrastructure and logistics and Roster Management database system.
  • Participate with customer supply and logistics to resolve issues related to customer fulfillment.
  • Evaluate staffing/employee performance; make recommendations to Senior Director of Logistics.
  • Orchestrated Logistics Deployment Readiness operations.
  • Supervised and managed up to 55 employees in a logistics environment including outgoing/incoming shipments, shipment confirmation, and inventory audits.
  • Work closely with Senior Director of Logistics and T/O (Task Order) Property Manager to develop a prioritized visit schedule.
  • Provided technical assistance to the Department of Defense, over 3000 users, Acquisitions Technology & Logistics and BMDO/MDA.
  • Assisted group manager with forecasting, managing, and tracking of budget for the Finishing and Logistics modules.
  • Conducted on site customer visits to asses needs and gain additional understanding of supply chain and logistics operation.
  • Assisted Logistics with warehouse inventory and inventory counts as time allowed and received material and parts for TDN/DTC.
  • Deal directly with customer care and logistics, from our first phone call to ending hand shake.
  • Provide divisions' Planned Routes vs. Actual Routes performance reports to Logistics Managers and Group Operations Manager.
  • Worked directly with our special-order sales team and contractors to fulfill large-scale orders and assist with logistics.
  • Assist with logistics, receive incoming vendor orders and process outgoing damaged or outdated products appropriately.
  • Inventory logistics, using algorithmic system to log and record imported and exported product.
  • Experienced team lead in logistics and test equipment which is dispatched to other sources.
  • Perfected logistics to maintain adequate supply of replacement units (seed stock).
  • Arranged logistics for local, national, and foreign program exhibits.
  • Assist with logistics for ground transportation for truck drivers.

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13. Customer Complaints

high Demand
Here's how Customer Complaints is used in Team Lead/Manager jobs:
  • Provided quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
  • Improved customer service by properly managing customer complaints through engaging in conflict resolution and using empathy skills.
  • Handled customer complaints effectively without violating company policy and within the scope of my authority.
  • Resolved customer complaints in a diplomatic and professional manner.
  • Implemented and analyzed customer service surveys reducing customer complaints.
  • Resolved customer complaints and inquiries within designated time-frame.
  • Resolved customer complaints to satisfaction.
  • Managed 12 direct reports supporting 3 segments with a 30% reduction in response time to customer complaints.
  • Resolve customer complaints regarding sales and service in order retain previous clients and increase referrals of new customers.
  • Provide customer service to clients by monitoring and resolving customer complaints that are escalated to Team Lead.
  • Verified & executed plan O grams, audit store inventory, handled customer complaints & received loads.
  • Followed up on customer complaints, inquires, billing issues, and misapplied payments.
  • Handled escalated phone calls and solved customer complaints on a daily basis.
  • Handled customer complaints and employee disputes in the absence of Regional Manager.
  • Used various customer service skills to manage customer complaints and gratitude.
  • Handled customer complaints; forwarding them to management, if necessary.
  • Address performance issues in the pharmacy and resolve customer complaints.
  • Resolved equipment failures, personnel issues, and customer complaints.
  • Train new staff and diplomatically handle customer complaints.
  • Handle any customer complaints and fix the problem.

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14. Company Policies

high Demand
Here's how Company Policies is used in Team Lead/Manager jobs:
  • Follow food safety procedures according to company policies, and health/sanitation regulations.
  • Provided effective customer resolution within company policies and standard collections processes.
  • Managed and prepared budget for transcription activities according to company policies.
  • Supervised assigned employees in accordance with Company policies and procedures.
  • Monitored daily operational processes and assured efficiency of company policies.
  • Collaborate with others to develop company policies.
  • Addressed and coached individuals on the team as issues arose relative to performance and adherence to company policies and expectations.
  • Provided supervision and enforced company policies and procedures for new employees, before being released to production floor.
  • Encouraged team members to adhere to company policies so that customer satisfaction improves by 100%.
  • Answered Techs questions and handle complaints, ensured company policies and procedures were being followed.
  • Trained new employees to ensure food safety and understanding of company policies and procedures.
  • Write reviews, interview potential employees, uphold company policies, and dress code.
  • Uphold company policies and basic guidelines through efficient tracking, and timely coaching.
  • Contributed to the hiring process, Enforced company policies, opened/closed office.
  • Assured proper money handling techniques in keeping company policies and procedures.
  • Prepared training material and trained staff in accordance to company policies.
  • Mentor and train office staff on company policies and protocol.
  • Coach and Counsel Instructors on company policies and goals.
  • Ensured that all staff followed company policies and procedures.
  • Company policies and procedures were strictly enforced.

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15. Training Programs

average Demand
Here's how Training Programs is used in Team Lead/Manager jobs:
  • Developed company training programs for employee orientation, list processing procedures and quality control resulting in increased employee loyalty and productivity.
  • Developed and delivered multiple training programs that increased department productivity and staff satisfaction and reduced speed to market.
  • Improved productivity and teamwork by initiating systems for accountability and utilizing Access Education training programs.
  • Maximized team effectiveness by providing outstanding training programs.
  • Experience in leading, developing, implementing and supporting training programs while providing coaching support to corporate-level staff and customers.
  • Continued improving the cash wrap and overall retail training programs in order to make a comprehensive program for employees.
  • Coordinated teaching and training programs to assist soldiers in military tasks tactics, and law enforcement duties.
  • Participate in business operations planning, including training programs, store layout, and store room operations.
  • Designed and implemented training programs for each of the above subjects for all managers and associates.
  • Provided high-level leadership in the areas of developing training programs for highly technical team members.
  • Created end user training programs that included classroom instructions, web based and literature.
  • Establish and maintain training programs to enhance employee development and efficiency.
  • Created training programs to grow, coach and mentor staff.
  • Opened 26 new restaurants, implemented new training programs.
  • Developed sales and loan officer training programs.
  • Studied daily collector statistics to identify trends and established appropriatetraining programs.
  • Traveled locally and internationally to oversee team growth Established training programs.
  • Program Contributions >Motivated program participants to earn high school diplomas/GEDs, enroll in job-training programs, and secure full-time employment.
  • Attended continuing education training programs as set forth by the company.

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16. Phone Calls

average Demand
Here's how Phone Calls is used in Team Lead/Manager jobs:
  • Monitored live/recorded phone calls and score customer interactions.
  • Organized files, developed spreadsheets, responded to emails and telephone calls, used fax machine and scanner.
  • Answer phone calls professionally and assist the customer with his questions, concerns or purchases over the phone.
  • Answered customer service phone calls regarding billing calculations and assisted clients with their reporting needs.
  • Managed all incoming mail and incoming phone calls from patients regarding their account.
  • Returned emails and phone calls within a set time frame.
  • Take phone calls from clients.
  • Help Desk Associate Research, resolve and respond to questions and problems received via telephone calls and emails.
  • maintain a productive environment during my shift answer telephone calls from customers/vendors .

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17. Direct Reports

average Demand
Here's how Direct Reports is used in Team Lead/Manager jobs:
  • Coach and counsel direct reports on sourcing techniques, recruitment strategy, process administration and individual consultative ability.
  • Maintained strong working relationships with direct reports including four supervisors in charge of differing departments.
  • Managed an average of 30 direct reports and Conducted all exit interviews for voluntary/involuntary terminations.
  • Create effective customer business solutions and partnerships within assigned team of direct reports.
  • Coached direct reports in personal and professional development.
  • Team Leader * Oversee as many as 13 direct reports; provide regular feedback and mentor team members for future leadership.
  • Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact.
  • Provided leadership to 13 direct reports responsible for the financial analysis of field office operating statements and bill paying program.
  • Inspired, motivated, and supervised a retail team of up to 15 direct reports to achieve company goals.
  • Head of the Product Development Department (PDD), consisting of 5 direct reports and 3 dotted-line reports.
  • Coached direct reports and coordinated with departmental trainer on investor s underwriting matrix and guidelines to new hires.
  • Provided essential feedback to management and direct reports focusing on both public praise and sensible criticism.
  • Communicate clearly with direct reports, peers, and leadership through group chat systems and email.
  • Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
  • Absorbed 10% workload increase with zero headcount increase by reassigning work among 16 direct reports.
  • Supervised 7 direct reports as well as IBM services spanning 2,300 desktops and 50 servers.
  • Governed team of 25+ direct reports in call center department of fraud prevention unit.
  • Developed goals and expectations for direct reports to match their needs and growth.
  • Communicate all process and client changes to direct reports within a timely manner.
  • Cross-trained direct reports; offered opportunities for learning, leadership, and growth.

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18. SQL

average Demand
Here's how SQL is used in Team Lead/Manager jobs:
  • Stayed ahead in technology and migrated all web applications to Visual Studio 2010 with Framework 4.0 and MS-SQL Server 2008 R2.
  • Created scripts, triggers and complex stored procedures for MS SQL, Oracle and DB2 databases.
  • Queried results in the Oracle Database using SQL and performed XML document validation.
  • Managed and successfully implemented a massive migration of SQL Server Database to Oracle.
  • Performed back end testing by executing SQL to validate all the business rules.
  • Create and maintain SQL reports through SQL Report builder to show technician statistics.
  • Conduct SQL Server 2008 R2 analysis and maintain reporting services tools.
  • Convert and configure Microsoft Access QIO database to SQL Server.
  • Created reports for management using MS-SQL Server Reporting Services.
  • Designed and implemented Replication in MS-SQL Server 2008.
  • Use PL/SQL in TOAD to update, delete, insert data and create tables in Oracle.
  • Used XML & SQL in preparing test data.
  • Migrated legacy Java/Oracle code to .NET/SQL for seamless Windows environment integration.
  • Involved in database and backend testing for data validation and data integrity check with SQL Server 2012 by writing SQL queries.
  • Performed ad hoc SQL data queries, modified ETL parameters.
  • Worked in performance tuning of poor performing web pages using 'Sql Profiler', 'Index Tuning Wizard'.

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19. HR

average Demand
Here's how HR is used in Team Lead/Manager jobs:
  • Managed numerous over-lapping projects, involving multiple publications from source data development, through conference support to final product delivery.
  • Verified financial pledges to ensure accuracy and membership details Delivered motivational presentations to 30+ callers and three department heads
  • Identified market strengths and opportunities through data and analysis and by developing a qualitative understanding of market dynamics.
  • Supervised operations throughout each event working and communicating with customers and staff by serving as Primary Event Coordinator.
  • Ensured members were receiving optimal care; emphasis on preventive health and education through multiple collaborative relationships.
  • Reorganized back stock procedures and established new operational guidelines to increase throughput flow of sales transactions.
  • Developed and maintained interpersonal relationships to ensure seamless communication from the employees through upper management.
  • Contributed to PMO enhancement by establishing and executing projects through consistent and repeatable process.
  • Provided Strategic Management with Strategic Business Unit Presidents through collaboration and opportunity assessment.
  • Provided psychotherapy and intensive case management services to chronically mentally ill adults.
  • Process involved all phases of implementation - blueprint through realization and stabilization.
  • Leaded and trained associates in inventory operations throughout all areas of unloading.
  • Increased efficiency through improved accessibility to project status and supporting documents.
  • Mentor and coach Claims Adjusters throughout the organization on Claims/System processes/procedures.
  • Diffused difficult customers through negotiation, complementary transactions, and discounts.
  • Produced substantial cost savings through implementation of continuous improvements and methodologies
  • Supervised staff of three that coordinated executive-level meetings and projects.
  • Monitored and developed team performance through coaching and mentoring.
  • Received three certificates of appreciation for services rendered.
  • Analyze and determine developmental needs throughout organization.

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20. Bank Deposits

average Demand
Here's how Bank Deposits is used in Team Lead/Manager jobs:
  • Managed five people at a time while monitoring the store security, productivity and bank deposits.
  • Reconciled cash drawer and made bank deposits after daily receipts verified.
  • Count inventory* Bank deposits* Manage the night shift employees in the store
  • Work fast friendly and accurate, bank deposits, balance tills,
  • Prepare sales report for corporate office, bank deposits.
  • Make bank deposits and complete reports daily.
  • Perform daily safe counts./Make bank deposits.
  • Complete daily paperwork and make bank deposits in a timely manner.
  • Deliver bank deposits Check inventory every shift Educate customer and team on products
  • Managed shift team Opened, closed store Made bank deposits
  • Cash handling Bank deposits Authorize/Sign refunds and overrides Calculate/project sales stock/complete assist with truck orders

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21. QA

average Demand
Here's how QA is used in Team Lead/Manager jobs:
  • Developed and implemented QA process improvement policies.
  • Complete QA monitoring for all units, chart audits and work within Leadership Team in Program Development to insure CoPs compliance.
  • Managed the Process Architecture, SQA, and Metrics team supporting the Architecture Planning and Integration organization of 800 resources.
  • Ensured that the 60-70 paper checks we received in a month were also entered with QA done on those checks.
  • Partnered with Program/Project, QA, Business, and various other teams to get changes implemented into production.
  • Led a team in Qatar in conducting background checks and vetting personnel requesting access to military organizations.
  • Added logic to convert the Speech packets to DTX packets based on VAD flag calculated by VQA.
  • Managed operations personnel and the QA/Test Team supporting the IDR (ISV Developer Relations) application portfolio.
  • Managed / Lead development & VQA QA teams for development / testing the different features support.
  • Monitored and managed inbound call volume through CMS Supervisor, QA accuracy metrics and performance goals.
  • Performed QA verification, employee reviews and new employees on all aspects of Tuition Planning responsibilities.
  • Provided QA team employee assistance and supported HR when work-related or interpersonal issues required attention.
  • Record the temperatures and vacuum pressures periodically for QA analysis after the cycles are completed.
  • Assembled / Managed QA team performing Final Acceptance evaluation on Driver Licenses / ID's.
  • Use and promote established application development standards, QA and change control procedures.
  • Provide Quality Assurance (QA) on ticket requests to expedite issue resolution.
  • Interfaced with QA team and provided guidance in their directed testing efforts.
  • Led QA team in performing testing in Agile and Waterfall environments.
  • Communicate with QA all incoming and outgoing quality issues.
  • Participate in QA/QI plan and process.

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22. Management System

average Demand
Here's how Management System is used in Team Lead/Manager jobs:
  • Utilized management systems for fault management processes and ensured network availability remains compliant with service level agreements.
  • Used basic computer programs including menu management systems to maintain accurate inventories and perform ordering.
  • Managed multiple projects to implement and support document and records management systems.
  • Developed and implemented a power plant ISO14001 Environmental Management System.
  • Monitored and maintained the configuration management system.
  • Utilized warehouse management system to manage order selection, pick/pack operations and RF scanning to consistently meet order deadlines.
  • Developed a Correspondence Management System (CMS) distributed to 10 regional offices in the United States.
  • Administered the Air Force Hospital Aseptic Management Systems Multiple Award IDIQ contract valued at approximately $240M.
  • Led team of 10 software professionals implementing, maintaining and enhancing features in Network Management System software.
  • Control Account Manager in the Earned Value Management System, (EVMS) for Transport Services.
  • Default Loan System - Business Analyst for Default Loan Management System and Access Referral Tracking System.
  • Enter textbook information into management system used throughout the district in order to maintain inventory.
  • Coach the professional development for the electronic-Corporate Issue Management System, e-CIMS staff employees.
  • Managed both the production support and development of an Insurance Claims Management system.
  • Center of Excellence for Content Management Systems.
  • Work with ADP Computer Management System.
  • Implemented all Lean Management systems in the Department.
  • Installed and worked with MOM( Multi channel Order Management System).
  • Developed ring-fencing project financial management system at PIU in line ministries.
  • Content Management Systems utilized were created in PHP/MySQL and .Net/SQL.

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23. Internet

average Demand
Here's how Internet is used in Team Lead/Manager jobs:
  • Customized and implemented an Internet access proxy solution across 38 operating companies.
  • Installed, provisioned, and customized customer dedicated internet circuits.
  • Provided management of internet/intranet and Automated Telephone System.
  • Prospected for new corporate internet advertising accounts.
  • Managed multiple Internet marketing accounts.
  • Assisted end user with computer and technology issues such as E-mail, Internet, MS-Office and specialized software and hardware products.
  • Lead team to set the site record for Internet protocol TV sales, surpassing the previously set record by 7%.
  • Managed teams of consultants in telephone sales of turn-key business opportunities in the internet and real estate investment coaching industry.
  • Negotiated new AT&T Master Agreement for voice and data including long distance, internet, and MPLS.
  • Home services, including cable, satellite television, Internet, phone and home security services.
  • Direct print and Internet sales, distribution and marketing operation for entire New York City territory.
  • Handled administrative duties of various requests as assigned including: reservations, errands, internet research.
  • Serve as Team leader to other internet personnel including guidance, coaching, and training.
  • Established Internet management team with four project managers and one creative director.
  • Consulted clients on how to advertise on the Internet using MSN.
  • Enjoyed one of the highest ratings among MSN Internet Marketing Reps.
  • Provided research and suggestions for ad placement on the Internet.
  • Managed N-Series branded devices, Internet tablet, 6682 imaging smart phone, Enhancements and Games businesses, totaling $300,000,000.
  • Assisted in signing up customers of Vonage; home phone service, and Clear; 4G Internet.
  • Created Internet product sales process and scripting resulting in multi-million dollar sales.

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24. Product Knowledge

average Demand
Here's how Product Knowledge is used in Team Lead/Manager jobs:
  • Educate staff of all new product changes and new company policies; assisting with operation classrooms to ensure product knowledge.
  • Work with receiving merchandise, stocking back room, restocking sales floor and working on independent projects and product knowledge.
  • Apply selling techniques using product knowledge and describing technical information to customers to enhance salesmanship and reach store sales goals.
  • Utilized product knowledge and understanding of technology to guide and advise customers on appropriate items to purchase.
  • Train team members in all aspects of department operations, product knowledge, and team member awareness.
  • Develop extensive product knowledge with each client and strategic plans for execution of diverse marketing events.
  • Ensured the entire team possessed strong product knowledge and completed new hire orientation/paperwork.
  • Learn and use product knowledge into to drive revenue for the client.
  • Trained sales team in product knowledge, sales techniques and customer service.
  • Increase sales through personal attention, marketing techniques, and product knowledge.
  • Hold product knowledge classes for customers and associates through the company.
  • Maintained an above average level of product knowledge and services offered.
  • Trained team members in product knowledge to for efficient transaction.
  • Conducted product knowledge and sales technique training for staff.
  • Run meetings and teach classes on product knowledge.
  • Developed and facilitated workshops on HR/staff development, business planning, customer service and specialized product knowledge.

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25. Inventory Management

average Demand
Here's how Inventory Management is used in Team Lead/Manager jobs:
  • Communicate business opportunities that include line performance, inventory management, team motivation/recognition.
  • Managed inventory accuracy and storage for the facility using inventory management system.
  • Managed the customer service and user inventory management.
  • Support inventory management activities and site surveys.
  • Mentored a project team of 2 junior programmers to design and develop a JUNIT testing framework for the inventory management system.
  • Maintain communication via email and/or phone with Inventory Management, District Management, and stores within our district.
  • Inventory management, data entry at the end of shift totaling up number of supplies and materials used.
  • Assisted with inventory management, loss prevention, scheduling, and customer service.
  • Store functioning duties, open and closing procedures, forklift certified, inventory management
  • Designed production flow charts, safety procedures, and inventory management systems.
  • Developed and delivered global E2E iBase Inventory Management and Entitlement application and business process.
  • Enter orders into production utilizing PSI and RIMS Inventory Management, issues and revises instructions for manufacturing.
  • Inventory management Manage payroll for staff of twenty-one.

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26. Action Plans

average Demand
Here's how Action Plans is used in Team Lead/Manager jobs:
  • Coordinated and lead root causes analyses for quality issues and oversaw the implementation of corrective and preventive action plans identified.
  • Analyze key performance indicators, financial statements and develop action plans to ensure team is constantly hitting targets and improving.
  • Developed action plans, established work priorities, and ensured teams met cost, productivity, and quality goals.
  • Managed front-line employees by providing directions, coordinating activities, monitoring employee performance, and implementing action plans.
  • Drafted action plans and led teammate meetings with Store Manager to review sales status and weekly sales goals.
  • Provide constant coaching to agents, one-on-one sessions, and design action plans to improve performance.
  • Respond to and triage consumer crisis needs, provide action plans for resolution.
  • Analyzed project requirements in order to develop action plans and architect new software.
  • Created and implemented quarterly action plans and obtained goals of priorities set forth.
  • Identified and put into action plans for areas of improvement with As-Is/To-Be analysis.
  • Develop, assist with, and monitor action plans for at-risk students.
  • Follow up with action plans and provide career development advice to staff.
  • Assist manager to development and implementation of project and department action plans.
  • Write and implement Corrective Action Plans (CAP) when required.
  • Created development/action plans for employees to enhance knowledge and growth.
  • Developed action plans with clients to help them become self-sufficient.
  • Designed and managed therapeutic action plans for at-risk teens.
  • Participated and developed action plans and crisis plans.
  • Formulated and implemented strategies and action plans in order to attain performance standards and develop the existing work flow.
  • Analyze sales reports and develop action plans to achieve objectives.

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27. Special Projects

average Demand
Here's how Special Projects is used in Team Lead/Manager jobs:
  • Assisted and coordinated special projects involving workstation software installs and configurations.
  • Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements -Year/Quarter-end, Annual Enrollment, etc.
  • Worked on special projects that required attention to detail and accuracy to ensure customers' accounts were updated correctly.
  • Assisted management administratively when special projects came to light that needed to be handled in a time sensitive manner.
  • Serve as liaison for special projects such as CIM BUI implementation from Customer Information System (CIM).
  • Managed timely testing for Stability, Process Validation, Complaints, Investigations, and other special projects.
  • Worked closely with Network group on daily support, special projects and testing of new technology.
  • Assist with Team Leads with special projects and training that are important for areas of improvement.
  • Manage special projects and facilitated team meetings to achieve Sprint PCS goals and objectives.
  • Coordinated various special projects including the recovery of $10 million.
  • Worked on special projects for the Fund Manager and Vice President.
  • Provide managerial oversight on special projects such as store resets.
  • Completed multiple special projects while maintaining all other assigned duties.
  • Participated on various special projects and teams when required.
  • Assisted in special projects & additional tasks as assigned.
  • Enforce ECA/IT policies and assist on special projects.
  • Worked with Unit Manager on special projects.
  • Participate in special projects/task forces as assigned.
  • Implement special projects and initiatives.
  • Offered hands-on support to the collections director with monthly evaluations and special projects.

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28. Performance Management

average Demand
Here's how Performance Management is used in Team Lead/Manager jobs:
  • Skilled in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements.
  • Provided coaching and administered performance management to employees in order to develop employees and achieve business results.
  • Provide leadership, engagement, performance management, communication and development of staff.
  • Enhanced leadership credibility and improved team/individual goal setting and performance management.
  • Resolved employee relations issues and addressed and rectified performance management challenges.
  • Supported leadership by providing performance management reports and talent development initiatives.
  • Established accountability, assist with documentation and Performance Management.
  • Prepared KPI metrics for monthly one on ones, coaching development, and the performance management process.
  • Recruited, mentored, and developed team members as well as performance management activities.
  • Conduct the performance management process, and provide input for staffing and disciplinary actions.
  • Hired as Operations Supervisor responsible for performance management of 50 employees.
  • Provide individual work direction, performance management, and staff development.
  • Approved time cards, developed staff, performance management of staff.
  • Manage a group of 25-30 CSRs, provide training, assistance, performance reviews and general performance management.
  • Assisted with performance management processes (e.g., goal setting, performance evaluation, etc.
  • Addressed behavior and attendance issues according to best practice for performance management.

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29. Conference Calls

average Demand
Here's how Conference Calls is used in Team Lead/Manager jobs:
  • Participate in daily Bank of America Closing Department conference calls; communicating concerns or suggestions on improving procedures.
  • Conducted cross-company conference calls to educate and discuss performance metrics and performance with business partners.
  • Hosted weekly conference calls/meetings with secondary supplier to discuss staffing needs, payroll issues and other concerns.
  • Secured new corporate accounts and drove revenues by conducting test conference calls with prospective clients.
  • Reported daily results directly to senior management and clients through conference calls and written reports.
  • Managed work flow with nationwide team of 10 department leads via daily conference calls.
  • Conduct conference calls with clients and applicants to ensure accuracy of information verified.
  • Direct interaction with law firms including weekly conference calls and quality assurance.
  • Scheduled and attended conference calls with clients to review performance related reports.
  • Led daily team building conference calls with all employees market wide.
  • Act as a lead member on client conference calls.
  • Represented Collabera on various Client conference calls.
  • Conducted training conference calls and traveled nation wide to supervise and assist in store upgrade process.

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30. Retail Store

low Demand
Here's how Retail Store is used in Team Lead/Manager jobs:
  • Oversee flower and hard good shipments in multiple large retail store garden centers in Central Minnesota.
  • Managed over a million dollar high profile, fast-pasted retail store at the Mall of America.
  • Assisted in the relocation of the retail store, including transportation and build out.
  • Worked in various department to learn all aspects of the retail store.
  • Develop and manage positive working relationships with retail store managers and employees.
  • Developed Nash Finch / Fareway / Affiliated retail guide book for sales execution on retail stores Target National Account Manager CHEP
  • Retail store manager for multiple stores..
  • Managed the Initial setup and opening of a new "Restore" retail store.

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31. Food Preparation

low Demand
Here's how Food Preparation is used in Team Lead/Manager jobs:
  • Point of contact and mentor to my team for all customer related issues regarding order taking and food preparation.
  • Team player u Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Directed and managed the day-to-day operations of a 12-person team performing food preparation and customer service.
  • Created SOP's for proper cleaning and sanitation of food preparation areas.
  • Expiated culinary knowledge of food preparation and planning.
  • Monitor food preparation methods, portion sizes, and garnishments to ensure that the food is presented in an acceptable manner.
  • Manage Marketing outside of the restaurant Food preparation.
  • Store Cash Distribution and Accountability Cashier Inventory Control Food Preparation Customer Service and Cashier Stocking and Replenishment Traffic Director

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32. Business Development

low Demand
Here's how Business Development is used in Team Lead/Manager jobs:
  • Identified process improvements, cost reduction and worked with business development and technology teams to prioritize and deliver projects.
  • Branch retail support with loan origination, new business and community volunteer in retail business development.
  • Mentor two representatives in preparing sales strategies, identifying business development opportunities, and aligning tasks.
  • Supported business development teams on projects for delivery of business unit strategies.
  • Partnered with customers in operational and business development functions, assuming full leadership for entire team during manager's absence.
  • Managed the computer facilities of the department and researched appropriate new technologies and vendors to align with business development strategies.
  • Lead business development and program expansion efforts at current corporate customers Negotiate contract expansion and extensions.
  • Lead Business Integration teams Coordinate Integration efforts with business cross-functional team, Business Development, Risk Management, Finance, Legal.

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33. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Team Lead/Manager jobs:
  • Supervised daily activities to ensure compliance with company business and customers expectations.
  • Review and respond to client audits by consistently reviewing investor best practices and court requirements to ensure compliance.
  • Assist with auditing and monitoring activities related to GSK businesses and help ensure compliance with applicable reporting requirements.
  • Provide solutions to the different departments within the Research Institute to ensure compliance with Army security guidelines.
  • Serve as a liaison with the Office of Training & Development to ensure compliance with agency requirements.
  • Key Roles and Responsibilities: Ensure compliance to all processes and minimize the number of Non Compliances.

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34. Business Requirements

low Demand
Here's how Business Requirements is used in Team Lead/Manager jobs:
  • Developed business requirements, functional requirements, and high level technical design documents for security products and solutions.
  • Ensured key business events were executed according to the business requirements; and integrated all technical capabilities.
  • Documented business requirements across a wide functional area based on research gathered and feedback provided.
  • Enhanced user experience to display personalized content by translating business requirements into technology solutions.
  • Improved business processes, analyzed data, and gathered and defined business requirements.
  • Created system specifications, analyzed business requirements and created high-level functional test conditions.
  • Analyzed and documented business requirements, technical specifications, and test cases.
  • Led development of business requirements and managed ongoing projects.
  • Consulted with business leaders, determined how Remedy and / or related applications, could be used in supporting business requirements.
  • Lead PentaSAP compliance efforts within Federal-Mogul to get the organization in compliance with new EDI and Business requirements from Chrysler.
  • Reviewed all test cases and scenarios to ensure they will adequately cover the business requirements and business process flows.
  • Define and develop business requirements and standards within the quality and maintenance areas for strategy hardware and software.
  • Involved in all stages of project life cycle from business requirements and specifications to programming and implementation.
  • Group lead for UAT, Automated Testing, Functional Design and Business Requirements Documentation.
  • Engineered, qualified and integrated multiple tiers of storage for various business requirements.
  • Assist with conducting customer meetings to formulate, clarify and confirm business requirements.
  • Established process for tracking defects and changes to business requirements.
  • Coordinated and managed communications with team members, stakeholders, and management throughout technical and business requirements development and delivery.
  • Perform software selection for software applications; benchmarking existing applications and other applications against existing and new business requirements.
  • Worked closely with clients to determine business needs and achieve business requirements in a timely manner..

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35. Sharepoint

low Demand
Here's how Sharepoint is used in Team Lead/Manager jobs:
  • Awarded Six Sigma Greenbelt after year-long project migrating the organization to SharePoint, improving efficiency.
  • Utilized SharePoint tools to implement innovative views and organization of data.
  • Developed Project Performance application used SharePoint Portal Server 2003.
  • Collaborated with other Team Lead Managers (using Microsoft SharePoint) to assign packaging work stations for associates.
  • Create various project templates on Training SharePoint and PMO SharePoint for maintaining a high delivery standard.
  • Designed and developed the team SharePoint site to replace intranet pages and incorporate project tracking.
  • Maintain and develop training team SharePoint as central location for all-things pertaining to migration training.
  • Team Manager for SharePoint team, services team, and File Servers Team.
  • Utilized Microsoft products Access, Excel and SharePoint to create reports and dashboards
  • Installed, Configure and Administer SharePoint Portal Server 2003.
  • Analyzed, recommended to management and implemented Microsoft Office Sharepoint Server 2007 for document management and portal usage.
  • Provided SharePoint best practice guidance as a solutions specialist which utilized past experience with the SharePoint environment.
  • Architected and managed a nationwide SharePoint environment supporting 44,000 users daily.
  • Managed internal SharePoint site for team coordination, announcements, release calendar, knowledge management and other support related subject matter.
  • Created monthly turnover analysis reports by running BICC and SharePoint reports to determine root cause and implementing corrective action as needed.
  • Create and maintain an OIT training web site on SharePoint to provide all employees with training information for career planning purposes.
  • Design and administrate the Training teams Sharepoint website.
  • Managed onsite worker's compensation process by conducting investigations, onsite drug screens, corrective actions and uploading documents in SharePoint.

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36. Curriculum Development

low Demand
Here's how Curriculum Development is used in Team Lead/Manager jobs:
  • Facilitate curriculum development and monitor curriculum implementation.
  • Spearheaded the training curriculum development for approximately 44 courses and management of 16 Training Developers working remotely.
  • Received over 50 hours of advanced training on curriculum development, classroom management, problem solving and organizational leadership.
  • Managed budget for Curriculum Development group and was responsible for quarterly reporting and future revenue planning.
  • Involved with program's curriculum development, oversaw and managed registration processes and other instructors.
  • Assisted with the curriculum development as well as instructor qualifications.

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37. Powerpoint

low Demand
Here's how Powerpoint is used in Team Lead/Manager jobs:
  • Developed PowerPoint presentation and training materials to promote individual development on the new system.
  • Prepared and conducted classes on topics such as security, personnel/equipment safety, and daily operations using Microsoft PowerPoint.
  • Organized and prepared all training aids for instructors including audio visual equipment and PowerPoint presentations.
  • Compiled and presented quarterly Sales Analysis and Forecasting PowerPoint presentations at monthly managers meetings.
  • Reviewed daily projection report statistics, developed weekly metrics and analysis reports to management utilizing PowerPoint and spreadsheets.
  • Reported Help Desk Status and Server status daily in PowerPoint presentations to civilian and military senior level executives.

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38. Company Standards

low Demand
Here's how Company Standards is used in Team Lead/Manager jobs:
  • Served as direct line of communication with equipment/ materials vendors as well as on-site subcontractors to ensure work met company standards.
  • Establish company standards and set goals for team and individuals; take appropriate disciplinary action when necessary.
  • Make sure the store was run up to the Starbucks Company standards and ensure customer satisfaction.
  • Maintain company standards while keeping front & back of store stock with products and apparel.
  • Trained the new staff on company standards and sales techniques.
  • Set floor plans to company standards.
  • Provided excellent guest service Maintain company standards in apparel department and hardline areas

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39. Quality Standards

low Demand
Here's how Quality Standards is used in Team Lead/Manager jobs:
  • Supervised and coordinated efforts of application engineers, established internal metrics and quality standards.
  • Established quality standards and customer profiles for exceeding customer expectations, thereby increasing company revenue by $6M in 1995.
  • Manage team to maintain store merchandise, ensuring to uphold quality standards while adhering to Market Source policies and procedures.
  • Lead the design and implementation of policies and procedures to ensure that quality standards are met.
  • Worked closely with in-house graphic designers to ensure quality standards were met.
  • Performed hourly quality checks and assured product was with in quality standards.
  • Established and maintained quality standards applying accounting controls, concepts and procedures.
  • Trained subordinates, ensuring quality standards and performance were met.
  • Review monthly case/calls based on product quality standards.
  • Ensured quality standards are met throughout each shift.
  • Make sure everyone follows scripting and quality standards.
  • Assure quality standards productivity and schedule adherence requirements are met.
  • Participated in the [ ] implementation to improve overall department quality standards.

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40. SLA

low Demand
Here's how SLA is used in Team Lead/Manager jobs:
  • Collaborated with management team to define project requirements and translated business objectives to technical tactical plans.
  • Provided remote translations for Loan officers and assisted customers with understanding of loans to complete refinancing.
  • Developed document extraction and transaction maps to translate documents in a predefined format.
  • Managed countrywide policy changes conforming to state responsibility laws, legislation and regulations.
  • Drafted legislation, amendments, reports and advocacy collateral.
  • Manage translation memories and glossaries (develop, import, edit, review, and maintain translation memories and glossaries).
  • Worked with the R2R team to develop Auto Accounting and SLA rules to account for the Project Cost and Billing transactions.
  • Lead Engineer for a Windows Flash memory storage device driver which included a host implemented Flash Translation Layer (FTL).
  • Supervised and increased effectiveness and efficiency of operations and processes while meeting targets for SLA's and SLO directives.
  • Lead Major Incidents to resolution and created processes for reducing MTR and chronic issues and exceeding SLA obtainment.
  • Attend meetings with legislatures in effort to advocate for OPC and the youth and families the organization serves.
  • Translated customer voice and needs into Quality function deployment (QFD) and delivered value to customer.
  • Interact with the client senior management team to review and discuss SLA and operational process improvements.
  • Led team of 6 analysts and translators on web-based counter-terrorism project for US DoD client.
  • Created a technical design document that is a technical translation for the product requirements document.
  • Analyzed policy and legislative issues, trends, and activities impacting national defense programs.
  • Analyzed and translated the requirements into data points and fetch them from databases.
  • Developed pricing strategies based on investor SLA, firm objectives and market conditions.
  • Evaluate daily reports to identify Service Level Agreement (SLA's) alerts.
  • Manage our deal registration program to the SLA's set by our client.

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41. Monthly Reports

low Demand
Here's how Monthly Reports is used in Team Lead/Manager jobs:
  • Calculated weekly team productivity statistics, monitored calls, reviewed monetary adjustments and compiled weekly and monthly reports.
  • Developed monthly reports concerning the availability of quarters to enlisted personnel.
  • Worked as an educational specialist, prepared daily and monthly reports, held internal meetings regarding guidelines and monitored work processes.
  • Manage inventories by tracking weekly and monthly reports and ordering products and supplies to meet customers requirements and maximize profit.
  • Managed a team of 20) Ensured successful completion of monthly reports for all departments on the USCG contract.
  • Compiled monthly reports for City of Houston Health and Human Services and all other interested stakeholders.
  • Completed several monthly reports for the business specs and YTD trends for the department.
  • Provide daily, weekly, and/or monthly reports as designated by the Operations Manager.
  • Generate monthly reports documenting number of participants served, demographics, and income.
  • Generated daily, weekly and monthly reports of the entire department.
  • Prepared monthly reports, monthly accruals and reported to finance.
  • Created monthly reports to supervisor explaining progress of the team.
  • Maintained monthly reports of shipments and performance.
  • Create monthly reports on performance.
  • Analyzed monthly reports and forecasts for usage and prepared a brief report in best course of action.
  • Provide Proxsys and Deaconess Hospital with detailed weekly and monthly reports.
  • Assessed monthly reports, timesheets and serious incident reports.

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42. Verizon

low Demand
Here's how Verizon is used in Team Lead/Manager jobs:
  • Managed the needs/requirements of high revenue Verizon Wireless commercial accounts through extensive follow-up procedures.
  • Officiated monthly manager meetings between Verizon corporate Manager and myself.
  • Collaborated with Verizon management to ensure efficient processing between departments.
  • Represented Verizon at worker's compensation hearings.
  • Supported the Verizon Foundation's charitable campaigns: Hope Line project -collected and processed used cell phones for domestic violence victims.
  • Investigated and documented damage cases to ensure Verizon recovered the reimbursable costs associated with facilities damage by a 3rd party.
  • Facilitated monthly safety calls, procured community speakers and awareness of Verizon Employee Assistance Program (EAP).
  • Reported on performance to superiors for a sales team of 3 employees at a Verizon store.
  • Present quarterly market reviews to VIP's of the area district of Verizon Wireless using Power Point
  • Interviewed, hired, trained and provided performance evaluations for new hires to Verizon.
  • Lead teams of service technicians for Verizon Wireless at various Verizon corporate locations.
  • Led a team to successfully win the 2005 and 2006 Verizon Excellence Award.
  • Nominated for Verizon Excellence Award in 2006 by immediate supervisor.
  • Team leader for 12-14 Order Managers whose primary focus was the provisioning of VoIP services for Verizon businesscustomers.
  • Provided Verizon, AT&T and Sprint plan information and activations.

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43. POS

low Demand
Here's how POS is used in Team Lead/Manager jobs:
  • Demonstrated a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers.
  • Post Plant turnover included acting Operations Manager for sludge remediation facility converting waste water sludge into agriculture grade fertilizers.
  • Gather and interpreted statistical data documenting team performance for the purpose of recommending strategies for increasing productivity and efficiency.
  • Promoted to position of increasing responsibility within the first year of employment entailing responsibility over five team members.
  • Created and analyzed financial models; edited and published technical/business/pricing bid and proposal responses to customer solicitations.
  • Coordinated interaction between Hillside Work-Scholarship Connection and Rochester City School District (RCSD) and post-secondary institutions.
  • Monitored credit exposure against credit limits and managed portfolio proactively against adverse changes in the industry supported.
  • Instituted conference budget and contracting process to reduce Pfizer's legal liability and financial exposure.
  • Created and executed marketing programs to stimulate awareness and usage of technology of postal products.
  • Mentored hospital personnel to ensure complete system understanding and how to support system post-implementation phase.
  • Possess technical knowledge to accurately communicate with clients and industry professionals for business development.
  • Offered exceptional customer service and a positive experience to ensure repeat and referral business.
  • Submitted written analyses and proposals of effective marketing strategies to Vice President.
  • Developed team leadership responsibilities and qualification requirements for all team leader positions.
  • Maintained a positive employee productivity level averaging 108% staff productivity.
  • Delivered training seminars in areas of collection techniques and avoiding repossession.
  • Identified and leveraged existing repositories to ensure effective content was delivered.
  • Understand overall industry position and appropriate competitive strategies in market development.
  • Generated marketing and proposal information for Military and other Federal agencies.
  • Supported and motivated advancing members to overtake positions as team leaders.

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44. Customer Relations

low Demand
Here's how Customer Relations is used in Team Lead/Manager jobs:
  • Recognized for outstanding performance in customer relations, and promoting a team oriented environment.
  • Design Business Intelligence programs and Customer Relationship Module.
  • Established customer relationships and also business partners.
  • Provide professional and courteous customer relations.
  • Facilitated corporate to customer relations.
  • Managed customer relations and accounts.
  • Develop customer relations and/or properly executing current promotions to increase sales volume for both Gulf Distributing and the client.
  • Increased sales by 115% and customer relationship retention by 99.8% Manage a staff of 15 employees.
  • Manage customer relationships, expectations, and daily interactions, including building long-term partnerships with client teams.
  • Managed sales, customer relations, and coworker relations.
  • Managed a team of Nine Customer Relationship Managers.
  • Build and maintain strong client and customer relations.
  • Trained in FDCPA, HIPAA, Customer Relations
  • Fostered strong client and customer relations.
  • Logged daily ride inspection reports and designed break sheets for designated shifts - Performed hourly rounds to ensure superlative employee/customer relationships
  • Managed sales & delivery routing for regional territory Implemented structural and procedural changes to improve sales and customer relations.
  • Promoted to manager of a Customer Relationship Managers team for FNMA loans within a year after becoming a permanent hire.
  • Job Reviews, Customer Relations& Follow-Up, & Marketing Specialist
  • Conflict resolutions, provide mentorship, and customer relations.
  • Drive Sales and customer relations.Guides and trains team members.

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45. Sales Representatives

low Demand
Here's how Sales Representatives is used in Team Lead/Manager jobs:
  • Develop business to business accounts; including set catering arrangements with sales representatives.
  • Assist pharmaceutical sales representatives by providing statistics on drug sales.
  • Coordinated with sales representatives for various orders.
  • Motivated and managed 12 sales representatives in a call center environment; maintained a high quality of professionalism within the department.
  • Provided leadership and sales programs as quota-carrying manager for eight outside sales representatives for a Microsoft software pilot program.
  • Maintained relationships with domestic and international sales representatives and acted as point of contact between sales reps and company.
  • Communicated with product managers, sales representatives, and customer services on discrepancies with product orders.
  • Sourced & interviewed virtual pharmaceutical sales representatives resulting in 15 new hires to the organization.
  • Visited (new proprietary software) institutional clients with sales representatives and account managers.
  • Managed Sears full and part-time commission sales representatives for the Fox Valley store.
  • Provide mentoring and coaching to the student associates supporting the Field Sales Representatives.
  • Developed and led a sales team including training of all sales representatives.
  • Conducted key account training and education for all sales representatives and drivers.
  • Managed entire crew of Drivers, Merchandisers, and Sales Representatives.
  • Led 10 inside sales representatives calling into newspaper markets.
  • Serve as principal liaison between sales representatives and clients.
  • Provide sales follow up calls for sales representatives.
  • Set weekly goals for 5inside sales representatives.
  • Coached sales representatives on different ways to present and sell items, including add-ons such as protection agreements and installs.
  • Provide new hire training and on-going training for all sales representatives.

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46. Unix

low Demand
Here's how Unix is used in Team Lead/Manager jobs:
  • Designed and developed UNIX scripts to manage processing and archiving of daily orders, processing of credit card authorizations and billing.
  • Provided hands-on expertise in Networking, Mail, DNS, TCP/IP, Unix, and Windows Servers.
  • Created new set of policies and procedures for the Companies mid-range (AS-400 and Unix) platforms.
  • Managed and coordinated a team of four to ten Unix & Windows Administrators for 24X7 Support.
  • Lead both OpenVMS and Unix Teams for the Call Processing and Call Management Production Implementation Projects.
  • Managed delivery for UNIX, Network, and Windows and Mail team.
  • Provided Hands-On Technical Leadership working with Unix & Windows Servers.
  • Designed new Windows and Unix Release Management Processes.
  • Utilized all PC platforms (Windows XP - 7), Unix, and Linux.
  • Manage a team of five highly experienced Unix Systems Administrators onsite and coordinated work with over eight Unix Systems Administrators overseas.
  • Supported users with UNIX - related applications Solved problems with Mainframe, Upgraded and expanded network systems and their components.
  • Studied existing processes and services in use on the GIS 4.3 and Gentran Server for Unix 5.3.
  • Investigated and resolved numerous Solaris and AIX (IBM UNIX) problems.
  • Created the Global Unix/Linux Standard for Beckman Coulter.
  • Assisted with designing, implementing, and supporting new webservers and new clusters then performed knowledge transfer to Citigroups Unix Engineering Teams
  • Review & test existing technologies for Unix build rollouts Kickstart, Ignite.

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47. Osha

low Demand
Here's how Osha is used in Team Lead/Manager jobs:
  • Implemented more efficient, cost-effective, OSHA-approved chemical inventory.
  • Maintained facility adherence to OSHA/EPA standards and regulations.
  • Completed OSHA Safety Supervisor Certificate.
  • Adhered to all company policies and OSHA regulations to realize industry-best practices and insure the safety of myself and others.
  • Worked with Site EHS Staff to implement current OSHA standards and maintain a safe working environment.
  • Acted as OSHA officer and was CPR and 1st Aid Certified.
  • Received perfect OSHA audit scores for the past 4 years.
  • Ensured company compliance to OSHA standards.
  • monitor and write safety policies that meet and exceed OSHA standards for all employees.

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48. SME

low Demand
Here's how SME is used in Team Lead/Manager jobs:
  • Channel planning and resource allocation through identification, assessment and prioritization of evolving market needs by utilizing data-driven insight and evaluation.
  • Coordinated and conducted thorough assessments of client's needs and dispatched appropriate services such as referrals to community based organizations.
  • Handled all priority e-mails concerning Congressional, Emergency or Formaldehyde Issues and performed assessments on travel trailers after Hurricane Gustav.
  • Coordinated and developed SME support in cultural, economic and political arenas to assist commanders to understand human terrain.
  • Managed relations with full-time and adjunct PhD-level assessors, assigning and coordinating assessment interviews and allocating their time effectively.
  • Conducted thorough performance assessment of team members, identifying areas of excellence and shortcoming and encouraging internal education.
  • Instructed students on various cosmetology skills and techniques, managed public relations and provided office management.
  • Charged with evaluating, designing, and implementing new security technology and conducting vulnerability assessments.
  • Implemented various process improvements and took a pro-active approach by performing quarterly risk-based assessments.
  • Target assessment and understanding through exploratory and ongoing research including tracking and longitudinal study.
  • Completed capability heat assessments across client base to identify opportunities for shared funding opportunities.
  • Worked with operations managers globally to identify and minimize operational risk and conduct self-assessments.
  • Performed initial client assessment and analysis to completion of grant application process including appeals.
  • Developed documentation presented to remote candidates explaining assessment process and online testing procedures.
  • Co-developed formal harassment prevention training which was well-received and then adopted company-wide.
  • Nominated to present at the management credit committee risk assessment and recommendations.
  • Provided evaluation of controls and identification/assessment of risk within each business cycle.
  • Provided computerized clinical assessment and information system demonstrations for sales presentations.
  • Enacted crisis intervention and emergency management, which included suicide assessments.
  • Conducted organizational assessments to improve and measure overall team performance.

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49. Medicare

low Demand
Here's how Medicare is used in Team Lead/Manager jobs:
  • Prepared department budget, and participated in the interdisciplinary care coordination, Medicare review and reimbursement team meetings.
  • Updated Medicare and non Medicare Models based on rate information provided by corporate reimbursement staff and per Corporate FLASH updates.
  • Participated in 2 Joint Commission surveys and 1 full condition Centers for Medicare & Medicaid survey.
  • Monitor UR Nurses management of uninsured, charity pending, Medicare and commercial insurance cases.
  • Analyze denials by Medicare and Medicaid to determine if an appeal is needed.
  • Train new staff in both clinical issues and Medicare required Oasis documentation.
  • Work with managed care, Medicare and Medicaid on a daily basis.
  • Analyze accounts for accurate Medicare payment, contractual and non-covered items.
  • Maintain medical records for private insurance and medicare patients.
  • Ensured compliance with Medicare guidelines.
  • Led the complex development and infrastructural setup of the Noridian Medicare Portal known as Endeavor 2.0 through scrutinized government tollgates.
  • Case Management of homebound Medicare patients, patient scheduling, admitting, recertifying, QA of nurses' notes.

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50. Monthly Basis

low Demand
Here's how Monthly Basis is used in Team Lead/Manager jobs:
  • Monitored the cost on monthly basis and compared various purchased finished parts and suppliers and recommended supplier development strategy.
  • Compile operational metrics on a monthly basis and develop corrective action for missed objectives.
  • Coordinated and facilitated inspirational and motivational sales and business meetings on a bi-monthly basis.
  • Assist Accounting dept with reconciliation of credit and debit card suspense general ledgers on a daily/monthly basis as needed.
  • Establish performance goals for sales department staff, and monitors performance on monthly basis.
  • Interviewed potential candidates for the team on a monthly basis.
  • Competed with other teams on a monthly basis.
  • Manage 600 account book of business for Xerox Direct; successfully exceeding sales quota on a monthly basis.

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20 Most Common Skill for a Team Lead/Manager

Customer Service38.7%
Data Entry4.9%
Project Management4.5%
Performance Reviews4.4%
Staff Members4.4%
Sales Floor3.9%
Technical Support3.8%
Daily Operations3.4%

Typical Skill-Sets Required For A Team Lead/Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
27.6%
27.6%
2
2
Data Entry
Data Entry
3.5%
3.5%
3
3
Project Management
Project Management
3.2%
3.2%
4
4
Performance Reviews
Performance Reviews
3.2%
3.2%
5
5
Staff Members
Staff Members
3.1%
3.1%
6
6
Sales Floor
Sales Floor
2.8%
2.8%
7
7
Technical Support
Technical Support
2.7%
2.7%
8
8
Daily Operations
Daily Operations
2.4%
2.4%
9
9
Inventory Control
Inventory Control
2.3%
2.3%
10
10
Sales Goals
Sales Goals
2.2%
2.2%
11
11
Process Improvement
Process Improvement
2.2%
2.2%
12
12
Logistics
Logistics
2.1%
2.1%
13
13
Customer Complaints
Customer Complaints
2%
2%
14
14
Company Policies
Company Policies
2%
2%
15
15
Training Programs
Training Programs
1.9%
1.9%
16
16
Phone Calls
Phone Calls
1.9%
1.9%
17
17
Direct Reports
Direct Reports
1.6%
1.6%
18
18
SQL
SQL
1.6%
1.6%
19
19
HR
HR
1.5%
1.5%
20
20
Bank Deposits
Bank Deposits
1.4%
1.4%
21
21
QA
QA
1.4%
1.4%
22
22
Management System
Management System
1.4%
1.4%
23
23
Internet
Internet
1.2%
1.2%
24
24
Product Knowledge
Product Knowledge
1.2%
1.2%
25
25
Inventory Management
Inventory Management
1.2%
1.2%
26
26
Action Plans
Action Plans
1.1%
1.1%
27
27
Special Projects
Special Projects
1.1%
1.1%
28
28
Performance Management
Performance Management
1.1%
1.1%
29
29
Conference Calls
Conference Calls
1%
1%
30
30
Retail Store
Retail Store
1%
1%
31
31
Food Preparation
Food Preparation
1%
1%
32
32
Business Development
Business Development
0.9%
0.9%
33
33
Ensure Compliance
Ensure Compliance
0.9%
0.9%
34
34
Business Requirements
Business Requirements
0.9%
0.9%
35
35
Sharepoint
Sharepoint
0.9%
0.9%
36
36
Curriculum Development
Curriculum Development
0.9%
0.9%
37
37
Powerpoint
Powerpoint
0.9%
0.9%
38
38
Company Standards
Company Standards
0.9%
0.9%
39
39
Quality Standards
Quality Standards
0.9%
0.9%
40
40
SLA
SLA
0.8%
0.8%
41
41
Monthly Reports
Monthly Reports
0.8%
0.8%
42
42
Verizon
Verizon
0.8%
0.8%
43
43
POS
POS
0.8%
0.8%
44
44
Customer Relations
Customer Relations
0.8%
0.8%
45
45
Sales Representatives
Sales Representatives
0.8%
0.8%
46
46
Unix
Unix
0.8%
0.8%
47
47
Osha
Osha
0.7%
0.7%
48
48
SME
SME
0.7%
0.7%
49
49
Medicare
Medicare
0.7%
0.7%
50
50
Monthly Basis
Monthly Basis
0.7%
0.7%

79,963 Team Lead/Manager Jobs

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