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Team leader/assistant manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Jaunelle Celaire

Below we've compiled a list of the most critical team leader/assistant manager skills. We ranked the top skills for team leader/assistant managers based on the percentage of resumes they appeared on. For example, 27.6% of team leader/assistant manager resumes contained guest service as a skill. Continue reading to find out what skills a team leader/assistant manager needs to be successful in the workplace.

15 team leader/assistant manager skills for your resume and career

1. Guest Service

Here's how team leader/assistant managers use guest service:

Inventory control, Scheduling, Ordering, Team member development, Guest service,Quality control, Property Maintenance.
Provide Guest Service Sales Delegate Duties As Needed

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how team leader/assistant managers use customer service:

Managed day-to-day operations, including: inventory management, floor operations, floor/merchandise changes, supervised stockroom manager and customer service.
Evaluated customer service agents' performances and the effectiveness of training programs, providing recommendations for improvement.

3. Cleanliness

Here's how team leader/assistant managers use cleanliness:

Maintain customer base by providing excellent customer service, maintaining facilities cleanliness, preparing daily reports and managing other cashiers.
Managed the day-to-day operations of the Floral Department including scheduling, ordering, inventory, cleanliness and organization.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how team leader/assistant managers use sales floor:

Manage the sales floor, maintain inventory, submit weekly report depleted inventory, reconciliation of cash register and monies.
Handle all staffing, scheduling, training and development for sales floor with a team of 18.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how team leader/assistant managers use payroll:

Conduct daily meeting with sales reps to set goals based on projected sales and assist general manager in payroll and scheduling.
Entered payments into QuickBooks, as well as payroll and checks for payments for supplies needed.

6. Math

Here's how team leader/assistant managers use math:

Applied Statistics Quality Control- An applied approach to statistical quality control utilizing theoretical tools acquired in other math and statistics courses.
Demonstrated high proficiency in math and basic computer applications.

7. Front End

Here's how team leader/assistant managers use front end:

Managed front end operations including achieving credit card applications and positive guest survey results.
Front end operations "go to person".

8. Food Safety

Here's how team leader/assistant managers use food safety:

Fast paste, exceeding production and numbers following safety hazards and food safety.
Inventory & food safety & policies.

9. Leadership

Here's how team leader/assistant managers use leadership:

Recognized for quality excellence and leadership capabilities.
Participated in weekly executive, strategy, leadership, workload planning and plan-o-gram meetings, as well as daily morning huddles.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how team leader/assistant managers use product knowledge:

Assist customers on their every need, including product knowledge, helping them find specific styles, sizes, etc.
Assist demo specialists, manager and customers with products and product knowledge.

11. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how team leader/assistant managers use sales reports:

Accounted for cash funds, completed cash and sales reports.
Maintained, organized, and executed weekly sales reports, including analysis of factors affecting trade as relating to business productivity.

12. Customer Satisfaction

Here's how team leader/assistant managers use customer satisfaction:

Direct responsibility for achieving total customer satisfaction throughout the entire process and customer conflict resolution when necessary.
Achieved customer satisfaction and built customer relationships.

13. Customer Complaints

Here's how team leader/assistant managers use customer complaints:

Handle customer complaints and took appropriate action to resolve them.
Handled customer complaints (as needed).

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how team leader/assistant managers use bank deposits:

Controlled financial transactions and bank deposits.
Job Description: Managed a team of 10 team members, verified bank deposits, bookkeeping and trained new team members.

15. Store Operations

Here's how team leader/assistant managers use store operations:

Open and closing store operations including Safe/deposit count, food and facility preparation.
Managed store operations, store directions, inventory, cash control, HR, and sales that exceeded our annual plan.

What skills help Team Leader/Assistant Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on team leader/assistant manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What team leader/assistant manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

What technical skills for a team leader/assistant manager stand out to employers?

Keith Hassell

Executive Director of Career & Professional Development, Sacred Heart University

Employers are increasingly looking for applied skillsets and additional certifications to set a candidate apart. Sacred Heart University has recently launched a remote work certification, which houses three modules - focusing on the remote worker, the remote team and the remote leader, providing the tools and resources to comfortably leverage and utilize virtual platforms at various organizations. Additional specialized training, certifications and more are great selling tools pending on the specific area of interest. Certifications are common in areas such as project management, sales, IT/network/software, Google application and more. The candidate needs to think, "What can I do that is beyond my coursework to show I am passionate about my field? How do I make myself stand out?" Certifications is an attainable way to do this.
In addition, soft skills continue to be equally important in today's job market. NACE (the National Association of Colleges and Employers) identified seven core competencies that employers seek from entry level candidates which include critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work ethic, career management and global/intercultural fluency.

What soft skills should all team leader/assistant managers possess?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

With the rapid rate of change, accelerating information turnover, and boundless access to knowledge, certain new soft skills may now be prioritized in our current society. So we all have to be learners, seeking new information, anticipating that we will need to change our mind, and striving for a disposition of curiosity. The specific skill of asking good questions cannot be underestimated.

Employers may be seeking skills like imaginative bridging, humbly and curiously connecting dots. Or the skills of facilitation and curation, with so many different perspectives and lived experiences, and an overabundance of information, an educational leader, must manage people, perspectives, and content like never before.

Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future.

What hard/technical skills are most important for team leader/assistant managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

Do you want to know more?

List of team leader/assistant manager skills to add to your resume

The most important skills for a team leader/assistant manager resume and required skills for a team leader/assistant manager to have include:

Guest Service
Customer Service
Cleanliness
Sales Floor
Payroll
Math
Front End
Food Safety
Leadership
Product Knowledge
Sales Reports
Customer Satisfaction
Customer Complaints
Bank Deposits
Store Operations

Inventory Control
Loss Prevention
Food Preparation
Sales Associates
Inventory Management
Daily Sales
Logistics
POS
Cash Drawers
Performance Reviews
Disciplinary Actions
Retail Store
HR
Store Management
Customer Relations

Customer Inquiries
Customer Accounts
Sales Techniques
Customer Issues
Customer Orders
Conference Calls
Direct Reports
Member Development
Inventory Counts
Training Programs
Stock Room
Corporate Headquarters
Store Opening
Employee Scheduling
Credit Transactions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Team Leader/Assistant Manager Skills

Updated January 8, 2025

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