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  • Surface Transportation Group Leader - Idaho

    Aecom 4.6company rating

    Team leader job in Meridian, ID

    Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is actively seeking a creative, highly talented, and motivated Surface Transportation Group Leader for immediate employment in the Meridian / Boise office. Responsibilities will include the oversight and management of active project and program tasks and teams, business development, and support for other Transportation projects, programs, and pursuits. Projects may include planning, preliminary engineering, final engineering, construction support services and program management for transportation or infrastructure projects for a range of active and prospective clients. The projects and programs will involve various market sectors including but not limited to surface transportation, transit, rail, bridges and structures, utilities, and misc. facilities. The responsibilities of this position include, but are not limited to: Formulate and execute project opportunity capture strategies, including teaming and positioning for strategic pursuits and identification of required staff resources to win and effectively deliver projects and programs Establish relationships with both external and internal clients Be a visible leader and trusted advisor to clients by promoting AECOM's values both internally and externally Proven track record with client account management, project pursuit execution, and engineering staff development Provides management and guidance to staff, enforces company and project policies, and serves as a primary liaison between AECOM and clients and stakeholders. Manage and mentor staff to facilitate effective project and program delivery and to promote staff development. Responsible for administering projects and programs from inception through contract closeout, including establishing specific objectives and policies, adherence to the scope, schedule and budget, risk management, and change management. Demonstrated analytical skills, technical skills, and communication (oral and written) skills Business Development including prospecting and proposal development with established relationships with local clients· including ITD and local agency specifications, policies, and procedures. Approves and signs off on work. Provides technical expertise for studies and design efforts. Presents complex technical solutions to clients. Performs quality control reviews of work developed by others. Participates in development of technical proposals. Strong technical resource to serve as technical advisor. Provides specialized technical input to studies and design for staff's specific area of expertise. Ability to lead and manage a Project. Ability to lead and manage a Team. Excellent people management skills Develops study and design procedures to facilitate high-quality cost-effective work by others. Participates in interdisciplinary review of project deliverables. Uses expertise in all steps of completing discipline components of PA/ED and PS&E package. Prepares technical specification sections. Provides input to the development of engineering budget and schedule to meet requirements. Qualifications Minimum Requirements: * BA/BS + 10 years of related experience or demonstrated equivalency of experience and/or education, including 2 years of leadership Preferred Qualifications: Bachelor's degree in Civil/Transportation Engineering Professional Engineer in the State of Idaho or ability to obtain one within 6 months 15+ years of progressive experience designing and delivering projects 5 years' experience with proposal and business development, client presentations and relationship development Project Management experience in transportation projects Ability to proactively communicate and lead department staff Established relationships with local clients: 10+ years of experience and familiarity with Idaho Transportation Department (ITD) and ID Counties including local agency specifications, policies, and procedures Additional Information About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
    $85k-130k yearly est. 7d ago
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  • Senior Product Install Supervisor

    KLA Corporation 4.4company rating

    Team leader job in Boise, ID

    KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Responsibilities * Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process. * Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance * Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc. * Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycletime, On-Time Install, and OOBQ. * Manages cost through careful resource deployment, Install case management, and cross-charge management. * Manages escalations during Install activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management * Reviews Installation documentation including eQuality checklists, Install procedures, etc. * Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to Division and Exec Mgmt * Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families. Qualifications * BS degree or AA with applicable experience. * 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry is required. * Project management and organizational skills * Written and oral communication is both clear and concise * Superior presentation skills. * Good interpersonal/communication skills in understanding customer needs. Minimum Qualifications * BS degree or AA with applicable experience. * Project management and organizational skills * Written and oral communication is both clear and concise * Superior presentation skills. * Good interpersonal/communication skills in understanding customer needs. Base Pay Range: $76,400.00 - $129,900.00 Annually Primary Location: USA-AZ-Chandler-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at ************************** or at *************** to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to ************************** to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
    $76.4k-129.9k yearly Auto-Apply 5d ago
  • Client Services Team Lead

    Clearwater Analytics, Ltd.

    Team leader job in Boise, ID

    Client Servicing Team Leads are responsible for leading and managing a team of client servicing professionals, focused on maximizing employee engagement, and building a culture of teamwork, collaboration, continuous improvement, empowerment, and accountability. They lead from the front and provide guidance, support, and coaching to team members and contribute to strategic planning, hiring decisions, team structure, and succession planning. They collaborate with cross-functional internal teams to identify areas for process optimization, implement best practices, and drive operational excellence within the Client Servicing division. They lead from the front by building and maintaining strong relationships with clients, playing a critical role in daily client success. Responsibilities: Monitors the teams' delivery to the client, allocating work, ensuring quality delivery, and providing team level training or knowledge management where required. Owns the preparation and execution of regular 1-on-1s and biannual performance management reviews; identifies and facilitates learning and career growth opportunities for the team. Designs, implements, and tracks quantitative and qualitative metrics to measure the success of projects, people, and processes; key success metrics include NPS, CSAT, CEM, SLA delivery, Retention, ESS, Gross Margin, Client Churn, Automation improvements, and employee attrition. Leads SteerCos and client relationship reviews, whilst also acting as a confident, knowledgeable, and patient escalation point for any client issues. Helps build a differentiated offering by strategies with product management and development teams to improve our client offering, operational tooling, supporting sales efforts, develop repeatable and scalable processes. Ensures the seamless transition of newly onboarded clients into steady-state client servicing operations. Make use of tooling to monitor and drive team performance (Salesforce, Workday, Power BI, etc.). Required Skills: Familiarity with insurance and/or investment management market concepts a plus. Ability to communicate information clearly, concisely, and confidently in written and verbal contexts, including small and large group settings for both internal and external (client-facing) audiences. Microsoft Excel (VLookUp, SUMIF, Pivot Tables, VBA, etc.). Strong computer skills, including proficiency in Microsoft Office. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Education and Experience: Bachelor's degree in Accounting, Finance, Business, Mathematics, Sciences, or related field. 7+ years of directly applicable experience (reconciliation, accounting, or finance). 2+ years demonstrated success in a people manager role. Experience delivering measurable KPIs weekly and monthly in prior roles. Experience working in the finance or FinTech industry, with a knowledge of investment accounting or investment operations preferred.
    $48k-99k yearly est. Auto-Apply 13d ago
  • Operations Supervisor

    Medspeed 4.2company rating

    Team leader job in Meridian, ID

    Monday-Friday 6 AM - 2 PM Join MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one. Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact. Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives. How you Will Contribute: •Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development •Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching •Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities •Ensure accuracy and ongoing system maintenance of route, client and variable stop data •Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file •Assist operations team with projects to improve operational efficiency and service quality •All other job-related duties as assigned •Work to promote MedSpeed team culture Skills for Success: •Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field •1-3 years of progressive business experience preferred •Successful experience applying quality management principles •Strong project management skills •Excellent written and oral communication, strong interpersonal skills•Strong customer relation skills, demonstrated ability to interact with key decision makers •Process-oriented mindset focused on continuous improvement, excellent problem-solving skills •Collaborative work style, able to work well within and across departments •Result & action oriented with a sense of urgency •Rational thinker with the ability to excel in stressful situations •Demonstrated leadership ability •Strong computer skills, Microsoft Office Suite proficiency Our Commitment to You: MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future. Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at **************** As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws. MedSpeed is an Equal Opportunity Employer #INDSP
    $44k-70k yearly est. Auto-Apply 39d ago
  • Supervisor, Operations I - ABF Freight

    ABF Freight

    Team leader job in Boise, ID

    The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands-on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions. Responsibilities * Other duties and projects, as assigned. * Assign job tasks to all workers according to unloading and loading schedules. * Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise. * Provide a clean, safe working environment for all personnel and visiting customers. * Provide positive and constructive feedback to employees. * Maintain a positive attitude in a highly intense environment. * Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. * Support our values driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness. * Maintain appropriate load plans and ensure proper load balance for safe vehicle operation. * Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met. * Provide training, analyses, performance feedback, and disciplinary recommendations, as needed. * Work in a team setting to accomplish department goals. * Foster safe handling, loading, unloading, and storage of hazardous materials. Requirements Education: * High School Diploma / GED, preferred * Bachelor's degree preferred but not required. Experience may be used in place of education. Experience: * 2 years leadership experience, preferred * Transportation experience preferred but not required. Computer Skills: * General computer knowledge, preferred Additional Requirements: * General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques, preferred * Excellent communication, leadership, and conflict resolution skills, required * Ability to identify and resolve issues efficiently, as well as strong organizational and time management skills, preferred * Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement. * This position is in a dock environment with exposure to varied weather conditions and noise. Competencies: * Decision Making and Critical Thinking * Initiative * Managing Multiple Priorities * Process Management * Service Center Operation and Maintenance * Transportation Safety * Taking Ownership * Results Orientation Benefits * Competitive Wages * Excellent health, dental, and vision benefits * Opportunity to participate in a company sponsored 401K * Vacation eligibility during the first year! Other Details Work Hours: * Schedule may vary depending on Service Center location and may include days, nights, and/or weekends. Some locations are required to be staffed 24/7 and require schedules of 50+ hours a week. Ability to work the required hours at the location will be considered a minimum requirement. Travel Requirements: * Minimal (0-25%) Compensation: * This is a salary position paid biweekly. * Variable compensation is included. About Us ABF Freight , an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence. An Equal Opportunity Employer including Vet/Disability
    $41k-70k yearly est. 47d ago
  • AE - Sales Leader (Full-Time)

    American Eagle Outfitters 4.4company rating

    Team leader job in Meridian, ID

    YOUR ROLE As the full-time Sales Leader, you support the Store Leadership Team by rocking out strong LOD (Leader on Duty) shifts and ensuring a stellar guest experience. You hold down the daily operations of the store as needed. You train, motivate and celebrate associates and you have a passion for driving killer sales results. Most importantly, you represent our company values and bring your REAL self to work every day. YOUR RESPONSIBILITIES You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class, in-store guest experience. You support Store Leadership in doing what it takes to maximize business opportunities to drive KPI results. You're a people leader: You're all about motivating and inspiring the team through AEO's core values. You're a role-model leader and you always hold associates accountable to rocking AEO's service standards, especially on the Salesfloor and in the Fitting Room. You've got an eye for talent and a love of training: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing associates to ensure they continue to provide outstanding service and represent a Guest First culture. You know that teamwork makes the dream work: You challenge Sales and Stock Associates with clear, attainable goals and consistently provide ongoing performance feedback through real-time coaching. You motivate associates and drive engagement by celebrating outstanding performance - #winning! You're a visual & operational innovator: You're a natural at executing and innovating daily visual and operational procedures including shipment processing, merchandising moves and visual standards. Most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards. Integrity is your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always. YOU'D BE GREAT FOR THIS ROLE IF: You love AE and Aerie products! You've led teams in a retail management role previously - #practicemakesperfect! You can multi-task and have attention to detail; priority-setting and time management are your strong suits. Business acumen? You've got it! You have flexible availability - you're available to work when the guest shops! OUR ASSOCIATES LOVE AEO BECAUSE: They work with REAL people - there's nothing like your #AEOFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!) They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
    $49k-71k yearly est. Auto-Apply 23d ago
  • Senior Global Trade Controls Lead

    Western Digital 4.4company rating

    Team leader job in Boise, ID

    ** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon. We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future. Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That's us, too. We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital , G-Technology, and WD brands. Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data. **Job Description** + High working knowledge of international import/export operations and must be able to effectively troubleshoot any issues that may arise in international trade and transportation. + Responsible for customs and trade operations support in United States and International locations + Develop strategies and actionable plans to support compliant and efficient international movement of products and services through partnership with internal and external stakeholders. + Engages with internal stakeholders to provide consultation and guidance in managing their compliance obligations. + Interface with freight forwarders, US government officials, custom brokers, internal and external customers on all matters pertaining to import and export regulations. + The job entails managing and executing on both operational tasks and problem-solving, as situations arise. + Design a global customs brokerage, forwarder, and logistic partner program with the intent to deploy and support trade operations. + Responsible for Key Performance Indicators (KPI) with a goal to drive ongoing process improvement. + Evaluate new government and trade compliance requirements to ensure standard operating procedures are updated accordingly. + Partner with the legal team to understand the regulatory changes that impact business and engage internal functions to develop and execute defined procedures. + Serve as a functional expert in Global Trade matters for the region by using experience and knowledge of customs regulations, as well as other partner governmental agencies, to promote increased compliant market access for efficient flow of goods across borders. + Drive improvements on cost, lead time and process efficiency through data analytics, automated tool utilization and robust data management + Build communications, training plans and desk/standard operating procedures to ensure all internal and external partners are aware and aligned to trade compliance governance processes. + Work in collaboration with leadership, product and business teams, and external partners to create and enforce regional trade compliance + Build, track and maintain content and metrics to monitor for actionable insights that enhance the trade compliance experience for customers and partners. + Monitor proposed changes in import and export control law and regulations and assesses the impact of these proposed changes on the Company's business. + Manage daily tasks related to providing trade compliance governance guidance of all global governance standards and programs implemented, including conducting research, updating status reports, and coordinating team deliverables. + Assist with technology, product classification, including Harmonized Commodity Codes (HTS, Schedule B, ECCN) classifications specific to in country requirements. + Proactively identify and drive automation, accuracy, friction reduction, and process improvement initiatives **Qualifications** + Licensed Customs Broker Certification required. + Deep technical knowledge of global customs, import and export topics, including incoterms, valuation, classification, country of origin, free-trade agreements, export controls, licensing, and sanctions + Approximately 10 or more years of related work experience in industry, a professional services firm, a Fortune 500 company or a major importer or exporter + Being informed on current on global trade developments and work to identify savings opportunities and compliance improvements + Excellent team leader with great organizational skills, strong motivation to succeed, and ability to cultivate strong internal and external relationships + Flexibility to work with colleagues around the world, foreign language capabilities a plus + Experience with the U.S. Customs and Border Protection, Bureau of Industry and Security, Office of Foreign Assets Control, or the Directorate of Defense Trade Controls and similar organizations in other countries + Experience managing/supervising teams + Strong analytical and communication skills + Able to successfully execute multiple projects from start to finish + Bachelor's/Master's degree + Knowledge of Global Trade Management system is a definite plus + Is a proven Trusted Partner who exuberates authenticity, empathy, integrity, accountability, and professional ethics. + Communicates effectively + Invests in the team and relationship with stakeholders + Encourages collaboration cross functionally, culturally and countries + Creates a respective and safe environment **Additional Information** Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal (************************************************************************************** " poster. Our pay transparency policy is available here (****************************************************** . Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 4/13/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application
    $115k-154k yearly est. 7d ago
  • Health Information Operations Supervisor

    Datavant

    Team leader job in Boise, ID

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites. **You will:** + Have a passion to lead, train and motivate a growing and excited Team. + Communicate and collaborate with leadership on issues, opportunities, or challenges. + Lead Audit Team which receives requests from Payors + Review data and provide client and leadership solutions + Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. + Manage the Request coming in from the Risk Management Team of the client + Be the leader of client locations and plan for fluctuating needs. + Oversee the escalation calls from our centralized call centers + Participates in project teams and committees to advance operational Strategies and initiatives + Coordinates with location/client management on complex issues while building a strong relationship **What you will bring to the table:** + A true leadership philosophy in which the goal of the leader is to serve + Ability to support clients and your Team working both on-site and remotely. + 1-2 years of Health Information related experience + Well-versed with HIPAA standards. + A knack for presenting to leadership, clients, and your Team via Video or in person. + Solution provider and forward thinking + Detail and quality oriented as it relates to accurate and compliant information for medical records. + Power BI, MS Office **Bonus points if:** + EMR experience with EPIC, or Cerner. + Previous production/metric-based work experience + Team building and experience elevating individuals' careers. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $21.25-$27.13 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $21.3-27.1 hourly 5d ago
  • Sales Leader

    Knitwell Group

    Team leader job in Boise, ID

    About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here. About the role As a Sales Lead, you create an engaging environment for associates and customers. You partner with the Store Manager to execute daily action plans. Your leadership is critical to cultivate a store environment where operations run smoothly, the store looks fabulous, and associates are trained and motivated to reach their highest potential. With your operational knowledge, you'll have the ability to seamlessly step into the Manager role when needed. You will help guide your team to success with the support of store leaders. If you love fashion and want to work for a brand that places an emphasis on empowering customers and associates in its community, Lane Bryant is the place for you. The impact you can have In this role, you'll have the opportunity to: Welcome customers and engage with them to understand their needs and support their shopping experiences. Share your knowledge of our products and services with customers to outfit and inspire them. Empower teams to exceed customer expectations through the company selling model. Help store leaders execute daily operational action plans. Motivate and coach associates to recognize and improve performance. Drive results by identifying business opportunities in partnership with store leaders. Assess daily schedules to maximize productivity and equalize payroll. Share daily communications with store teams and prioritize tasks as needed. Support store leadership with onboarding new associates when needed. Support the store's priorities by adhering to brand guidelines, operational requirements, and asset protection policies. You'll bring to the role 1-3 years retail experience High school diploma or equivalent required Passion for styling and love of working with people Flexible availability - including evenings, weekends, and holidays Ability to read, write and communicate in English Proficient with technology, including an ability to operate store systems accurately Benefits 401(k) plan Merchandise discounts plus eligibility for discounts at our sister brands Professional development and opportunities for advancement across our brands Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 6772-Boise Town Center-LaneBryant-Boise, ID 83704Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $37k-76k yearly est. Auto-Apply 6d ago
  • Senior Lead Engineer - Public Sector

    Lumen 3.4company rating

    Team leader job in Boise, ID

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. The candidate must be a self-starter and can work independently with little to no supervision. Under this position, it's expected the member will be able to rapidly identify and resolve problems, engineer, identify, and become proficient in the latest technology applicable to the position, and conduct critical thinking towards challenges and solutions to meet the objectives of the team. The candidate should be considered the Subject Matter Expert (SME) in multiple technologies, architectures, and solutions utilized by the team. **The Main Responsibilities** -Recommends optimized solutions to support current and long-range planning and collaborates with managers in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction. -Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud Platform and Amazon Web Services. -Deploy, configure, and administer systems in Google Cloud Platform and Amazon Web Services. -Support, troubleshoot, and maintain Kubernetes clusters and containers. -Designs requirements based technical solutions in support of new projects and assists with transition of the solution and design into production. -Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment. -Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements. -Gather and analyze metrics and customer feedback to formulate system requirements. -Evaluates and recommends future technologies and methodologies that will enhance future capabilities. -Designs, builds, and maintains automation solutions (playbooks, roles) for deploying IT Infrastructure, software, managing configurations, and orchestrating workflows using Ansible, Python/Bash scripting, and CI/CD tools -Develop, maintain, and execute test plans and procedures based upon system security and functional requirements that result in higher levels of fidelity in production implementations. -The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking, network security, and architectural security. -Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems. -Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting. -Maintain products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud Platform, and Amazon Web Services. -Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery. -Maintain existing applications by fixing, upgrading, and adding functionality as needed. -Quickly develop new applications as the need arises. These applications should follow appropriate best practices. -Assess existing applications for deficiencies such as slow performance and use of deprecated dependencies and come up with a plan for resolving. -Keep existing applications current with the version of the programming language and releases. -Perform application testing to ensure that new features work or that fixes have not caused any regressions. -Mentor teammates by helping them learn new technologies where needed. -Provide rapid operational support, troubleshooting, and resolution to production equipment. -Independently research and become proficient in the latest technologies which could be applicable to the team **What We Look For in a Candidate** -Recommends optimized solutions to support current and long-range planning and collaborates with managers in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction. -Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud Platform and Amazon Web Services. -Deploy, configure, and administer systems in Google Cloud Platform and Amazon Web Services. -Support, troubleshoot, and maintain Kubernetes clusters and containers. -Designs requirements based technical solutions in support of new projects and assists with transition of the solution and design into production. -Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment. -Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements. -Gather and analyze metrics and customer feedback to formulate system requirements. -Evaluates and recommends future technologies and methodologies that will enhance future capabilities. -Designs, builds, and maintains automation solutions (playbooks, roles) for deploying IT Infrastructure, software, managing configurations, and orchestrating workflows using Ansible, Python/Bash scripting, and CI/CD tools -Develop, maintain, and execute test plans and procedures based upon system security and functional requirements that result in higher levels of fidelity in production implementations. -The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking, network security, and architectural security. -Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems. -Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting. -Maintain products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud Platform, and Amazon Web Services. -Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery. -Maintain existing applications by fixing, upgrading, and adding functionality as needed. -Quickly develop new applications as the need arises. These applications should follow appropriate best practices. -Perform application testing to ensure that new features work or that fixes have not caused any regressions. -Mentor teammates by helping them learn new technologies where needed. -Provide rapid operational support, troubleshooting, and resolution to production equipment. -Independently research and become proficient in the latest technologies which could be applicable to the team What We Look for in a Candidate -10+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting. -4+ years of Kubernetes experience to include developing helm charts and deploying applications on Kubernetes. -4+ years with Google Cloud Platform or Amazon Web Services -5+ years with Elasticsearch experience to include indexing, clustering, managing, and troubleshooting. -5+ years with automation in Ansible, Puppet, or Chef. -Available 24/7 for Network Outages and Maintenance window work. -Ability to work with coworkers and customers to troubleshoot technical problems Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote Requisition #: 341060 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $142.6k-190.1k yearly 12d ago
  • Supervisor, Customer Success Team

    Coinbase 4.2company rating

    Team leader job in Boise, ID

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Supervisor for the Concierge on the Customer Success Team, you will lead a specialized team of customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you'll be doing (ie. job duties): * Manage and support initiatives aimed at streamlining operations and improving customer experience metrics. * Achieve SLAs, productivity and quality metrics for your line of business/team members. * Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle customer escalations to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products. What we look for in you (ie. job requirements): * FINRA License series 7 and 63 * FINRA License 24 OR 9 AND 10 * Experienced and passionate people leader with a proven track record of guiding and developing teams. * Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients. * Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. * Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. * Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation. * Fantastic communication skills in order to operate across multiple departments and stakeholders. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto. Nice to haves: * FINRA License Series 3, 4, 65, or 66. * High level of proficiency in cryptocurrency and Coinbase products. * Advanced degree in business, finance, project management or client experience. Preferred Locations: Orlando, San Francisco, Seattle, Dallas/Fort Worth Job #: 73430 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $96,305 to $113,300+ target bonus + target equity + benefits (including medical, dental, vision and 401(k)). *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $96,305-$113,300 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $96.3k-113.3k yearly 60d+ ago
  • Supervisor Mortgage Servicing Oversight

    City National Bank 4.9company rating

    Team leader job in Boise, ID

    WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $83k-106k yearly est. 5d ago
  • Appeals Clinical Team Lead

    Pacificsource 3.9company rating

    Team leader job in Boise, ID

    Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes. Essential Responsibilities: Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions. Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks. Responsible for the orientation and training of new hires. Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees. Participate in hiring decisions in concert with Appeals and Grievance Director and HR. Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate. Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities. Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department. Utilize and promote use of evidence-based medical criteria. Maintain modified caseload consistent with assigned responsibilities. Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate. Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers. Provide backup to other departmental teams or management staff, as needed. Supporting Responsibilities: Meet department and company performance and attendance expectations. Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information. Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations. Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director. Perform other duties as assigned. Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred. Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed. Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision. Competencies Building Trust Building a Successful Team Aligning Performance for Success Building Customer Loyalty Building Strategic Work Relationships Continuous Improvement Decision Making Facilitating Change Leveraging Diversity Driving for Results Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
    $72k-99k yearly est. Auto-Apply 43d ago
  • Team Lead - Moving/Hauling Service

    Sc Baker Enterprises

    Team leader job in Boise, ID

    College Hunks Hauling Junk and Moving is the fastest-growing junk-hauling franchise and moving franchise in America. College Hunks Hauling Junk also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, Bravo's The Millionaire Matchmaker, TLC's Hoarding: Buried Alive and Fox Business, as well as in The Wall Street Journal, The New York Times, USA Today, Time magazine, The Huffington Post, Forbes, Inc. and more. To be one of the H.U.N.K.S., you must be: Honest, Uniformed, Nice, Knowledgeable, and Service-oriented. Come see what all the buzz is about and join our SC Baker Enterprises, Inc. team. Excellent earning potential including hourly pay plus tips. Apply immediately. Hiring immediately part time and full time opportunities. As a Truck Team Member you will act as a navigator, hauler, mover and assistant to the Truck Captain. Your responsibilities will include: Go out of your way to be extra friendly (smile, eye contact, and small-talk) to everyone whom you come in contact with throughout the day - especially your clients. Look, act and become a friendly college hunk -starting with the uniform (shirt tucked in, hat straight, pants at waist), and continuing with your attitude (smiles and eye contact). Work hard to safely remove items from clients' homes, offices, and buildings. Assist with maneuvering the truck, backing up, completing paperwork, and navigating the job sites and disposal sites. Keep track of all truck contents (tools, clipboards, paperwork, and safety equipment). Distribute marketing material daily. Clean the truck at the end of the day. Complete Daily Checklists. Train to become a captain or possibly a Truck Captain. Requirements: MUST be able to lift up to 75 pounds for an extended period of time. MUST enjoy hard work, world class customer service and helping others MUST want to be part of a growing organization and are excited about huge opportunities MUST be drug and alcohol free MUST be able to pass a federal background check See what we do here: ******************************************* ******************************************* EARN $12-$15+ PER HOUR with College Hunks Hauling Junk. Advance to Team Captain and also Lead Moving Captain for more opportunity. Do you think you can WOW our customers? Apply today! Compensation: $12.00 - $15.00 per hour Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more... With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). SC Baker Enterprises, Inc. is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
    $12-15 hourly Auto-Apply 60d+ ago
  • Facility Ops Supervisor - Full Time

    Life Time Fitness

    Team leader job in Eagle, ID

    By doing safety checks and repairs, the Facility Operations Supervisor can assure the safety and cleanliness of the club. As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meet all of Life Time's needs. Job Duties and Responsibilities * Maintains the cleanliness of building and the grounds at all times * Ensures all conditions in the facility are safe * Conducts general repairs * Performs routine maintenance and repairs to ensure equipment is working * Participates in safety training and safety inspections Position Requirements * High School Diploma or GED * 3 to 4 years of facility maintenance experience or equivalent training * Ability to routinely bend to raise more than 20 lbs * Ability to work in a stationery position and move about the club for prolonged periods of time * CPR/AED certification required within 30 days of hire * Ability to operate basic machinery and tools * Must be available to work a flexible schedule to meet the needs of the business Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
    $41k-70k yearly est. Auto-Apply 14d ago
  • Store Leaders

    Ram Restaurant & Brewery 3.4company rating

    Team leader job in Boise, ID

    Calling ALL ROCK STARS!!! Store Leaders Wanted!! Come join the Gold Medal Winning RAM Restaurant and Brewery! If you think you have what it takes to join our fun, fast-paced and award-winning team we would like to hear from you! The RAM is happy to say we have won multiple medals at major beer competitions, but we are just as proud of our award-winning food and service. If you are passionate and proud of what you do, come join us! Come be part of something more than just WORK. Come join our RAMILY! Position Details: Store Leaders ensure that our guests receive the highest level of gracious hospitality. You must be friendly, accurate, responsible, knowledgeable, honest and willing to provide your guests with a memorable experience that will set you and the RAM above all other restaurants and breweries. Store Leaders are responsible for every detail from hiring, training, production, service and accounting. We need great candidates who live by these principles every day and will lead their team to success. What you'll do as a Leader in our company: Gain experience in high-volume restaurant management and service Demonstrate a working understanding of business operations and financials Manage shifts which include daily decision making, scheduling, and planning Create memorable dining experiences for our guests Ensure product quality and restaurant cleanliness Perform calmly and effectively in a high-volume environment Become proficient with POS systems Coach, lead and develop restaurant team We Offer: Competitive Salary - based off of experience Positive work/life balance to include flexible schedules Free meal each shift per RAM's shift meal program Discounts of food and beverages per RAM's Dining Discount Program Insurance (medical, dental & life) as well as HSA (eligible after 90 days) Paid sick leave - accrued at 1 hour per 40 hours worked (per state law) Paid vacation - 80 hours per year (accrued each paycheck - eligible for use after 90 days) Ongoing career development and support Comprehensive leadership training program Requirements RAM Job Requirements: One year leadership, managerial or related experience Basic math skills Positive attitude Food and beer knowledge or the ability to become an expert Must be in possession of (or able to obtain) a food handlers permit for positions that require it Excellent verbal communication and personal skills Ability and stamina to spend an extended amount of time on your feet Experience in high-volume preferred You must be able to work weekends A passion to serve both guests and our team
    $34k-42k yearly est. 60d+ ago
  • Jack in the Box - TEAM LEADER

    Feast Enterprises

    Team leader job in Boise, ID

    Job Description Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Guest Expectations Well-Trained (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests' needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. It's All About Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. Is willing to help others. Keeps calm and does not show signs of stress. Is open and willing to work with and lead people of all backgrounds. Ensures the team provides quick service while maintaining a calm environment. "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws. Commitment Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food quality. Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows and trains others on the products and menu. Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable. Takes accountability for cash management and handling during their shift. Is meticulous in following and managing to Jack in the Box policies and standards. Front of Restaurant Includes, but not limited to duties, described below. Performs other duties as assigned or directed. Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection as appropriate. Enters order in POS system, collects money, and makes change. Always thanks guest upon completion of order taking. Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests. Maintains cleanliness and stocking of work area. Interior Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors. Cleans and stocks restrooms. Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. SUPERVISION Workstation Operation Supervises and trains team members on workstation operations. Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements. Guest Service Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution. Leadership Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance. Conducts on-boarding and training. Provides feedback and recognizes employees. Ensures employee personal and uniform cleanliness. Apprises management of potential employee issues. Back of Restaurant Includes, but not limited to, duties described below. Performs other duties as assigned or directed. Grill Reads grill video monitor to prepare ordered products. Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds. Discards ingredients/products that have expired or don't meet quality standards. Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment. Assembly Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest. Discards ingredients/products that have expired or don't meet quality standards. Prep Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation. Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards. Visually checks and inspects all ingredients for freshness. Measures, assembles, and prepares ingredients for various products according to product mix information. Fryer Reads fryer video monitor prepare ordered products. Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units. Interior Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms. Washes and sanitizes dishes and utensils by hand or using dishwasher. Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens. Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. Receiving & Storage Receives and stores products on delivery following established procedures. QUALIFICATIONS: Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. REASONABLE ACCOMMODATION: Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. ***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***
    $38k-75k yearly est. 10d ago
  • Team Lead, Quality Excellence

    Rxbenefits 4.5company rating

    Team leader job in Boise, ID

    RxBenefits is hiring! We are adding resources to the Member Services team. The Quality Excellence Team Lead will lead a team of Quality Analysts focused on improving the quality of customer interactions while enhancing efficiency of our operations. The successful candidate will be responsible for developing a best-in-class quality program by establishing brand driven quality evaluation standards, implementing automated evaluation strategies, and improving performance through employee development and accountability. In addition, this position will deliver continuous improvement in the quality assurance program to meet evolving business needs. In addition, the Quality Excellence Team Lead will lead a team of Mentors who are responsible for various support functions including but limited to daily support, coaching, and development of Member Services Representatives, supporting New Hire Training and On the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with Leadership, Recruiting, Human Resources, and Learning and Development to identify, refine, incorporate, and evolve the definition of excellence across the representative life cycle including interviewing, onboarding and new hire training program, ongoing monitoring, support, and development of representatives through a well-defined, metric-driven quality program **Job Responsibilities Include:** General + Gather data, perform analysis and validation, draw conclusions to make decisions that advance and improve the representative life cycle program + Meet and exceed defined key performance indicators (KPIs) ensuring KPIs are indicators of success + Prepare reports and business reviews to illustrate overall program effectiveness and opportunities + Ensure processes and policies are followed by representatives in the course of service delivery; modify and enhance policies and tools to improve representative success + Monitor complaints to identify recurring issues; collaborate within and outside of the department to delegate and/or lead improvement efforts as appropriate + Ensure representative call handling and training resources are current, accurate, and user friendly + Identify knowledge gaps and work with management and training to resolve + Develop and perform ongoing engagement to keep staff motivated and optimize performance + Support Workforce Management (WFM) activities to ensure agent competency and training timelines align with the projected needs of the WFM team Quality + Own and enhance quality program, scorecards, curriculum design, and QA analytics + Oversee performance monitoring, measurement, and evaluation of all representatives to improve efficiency; ensure foresight to annual performance reviews + Strong conflict resolution and decision-making skills; able to navigate complex situations with fairness, professionalism, and sound judgment. + Develop procedures for team communication and tracking of coaching metrics + Provide training and support to Quality Analysts on systems, policies, procedures, and core processes + Partner with Training using results from monitoring and other quality programs to create or enhance training materials to address skillset and knowledge gaps + Coordinate and facilitate call calibration sessions to ensure accurate and consistent feedback to the overall department + Scale the quality program through increasing Quality Analysts productivity and automation and analytics capabilities Mentor Leadership + Oversees and directs the day-to-day activities of Mentors + Address and/or delegate more complex member inquiries, tier 2 escalations, and concerns + Oversee escalation process, timely resolution, and directing member outreach phone calls + Develop procedures, processes, reporting, and communications to ensure the Mentor program is consistently successful in supporting Member Services + Support agent acute performance-related development opportunities identified thru escalation line as well as internal and external customer feedback + Monitor the department feedback channels to ensure adequate coverage for timely response and resolution with a goal of working issues timely through to resolution and communication of the resolution _Required Skills/Experience Include:_ + Bachelor's degree Education or equivalent work experience. + 1-2 years of proven experience as call center supervisor or similar leadership position + Experience in a contact center environment in a Quality role + Experience gathering, conducting and evaluating data, identifying points of improvement, and developing clear and compelling solutions and strategies from the findings + Strong working knowledge of Five9 and Virtual Observer, preferred or other relevant contact center phone and QA systems + Exceptional verbal & written communication skills + Working knowledge of MS Office + Knowledge of performance evaluation procedures + Outstanding communication and negotiation abilities + A results-oriented approach + Excellent organizational and leadership skills + Ability to work in a fast-paced environment with targeted deadlines. + Strategic thinker and strong analytical skills + Proven track record of success in managing individual contributors + Superior written and verbal communication skills and presentation skills + Excellent leadership and developmental skills, virtual team experience + Demonstrated success managing new initiatives while meeting operating and fiduciary requirements + Excellent time management, planning, organizing, and prioritizing skills + Team-oriented, self-motivated, performance-oriented + Ability to foster trust and build strong business partnerships + Business acumen to support senior leaders + Must be non-biased and confidential in all work activities + Collaborative worker with experience coordinating with other departments such as client implementations, client services, and other operational units impacting resources. _Preferred Skills/Experience Include:_ + Proficiency in multiple languages _Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $56.8k-71k yearly 8d ago
  • Aviation Team Lead

    Keller Associates 4.5company rating

    Team leader job in Meridian, ID

    We are on the lookout for individuals who thrive in the collaborative spirit of engineering, where their efforts are appreciated, and excellence is recognized. Join our dynamic team where you can play a crucial role in creating a meaningful and long-lasting influence on the communities we serve. Apply now for our Aviation Team Lead opportunity based in our Meridian office. This opportunity is also available for those who live close to any of our office locations. Job Summary: The Aviation Team Lead will work closely with other engineers, technical specialists, and clients to successfully deliver innovative solutions for complex aviation projects and challenges. They will lead our Aviation efforts and brings experience in client management and coordination, FAA funding and regulation, airport planning, design, and project delivery. This is an exciting growth opportunity for a motivated person ready to take the next step in their career and contribute to our growing operations. Duties/Responsibilities: * Represent Keller Associates, building relationships with new and existing clients, and sub-consultants. * In coordination with the Principal Engineer, develop marketing strategies for the aviation/airport market. * Maintain, update and execute strategic plan. * Lead aviation work by marketing aviation projects and then organizing team(s) to manage and deliver those projects. * Delegate tasks to team members according to their individual skill sets, experience, and abilities to ensure efficient completion of the project. * Collaborate with staff supervisors and other Project Managers for workload assignments. * Be responsible for the overall profitability of aviation projects, ensuring that jobs are conducted within project scope. * Develop solutions to complex problems that require a high degree of innovation and ingenuity. * Provide technical expertise by formulating and developing advanced design concepts, techniques, and standards. * Document and report project progress to Principal Engineer * Manage training, development, and mentoring of team members * Collaborate with Project Managers to monitor and guide Team Members' project tasks. * Perform other duties as assigned. Required Skills/Abilities: * Proven leadership skills * Excellent project management and organization skills * Ability to lead contract negotiation and execution. * Ability to work successfully with project managers and other discipline leads in multiple disciplines with a range of approaches. * Strong written and verbal communication skills * Understanding of FAA funding programs, design standards, and project delivery. Education & Experience * Bachelor's degree in civil engineering * 8+ years of civil engineering experience related to aviation design as well as experience in a leadership role. * Professional Engineer (PE) License required. * Strong leadership, organizational, analytical, and communication skills Benefits: * Employee medical, dental, and vision insurance for employees and dependents * Short-term and long-term disability insurance * Company paid life insurance with option to buy up * Salary Advantage Program * Employee assistance program (EAP) * Flexible spending account (FSA) * Health savings account (HSA) * 401k match program & access to asset management services * Year-end bonus * Costco membership * Paid time off (PTO) and PTO sell back program * Paid Holidays * Parental Leave * Tuition Reimbursement * Paid day of community service We are a mid-sized consulting firm providing water, wastewater, civil, transportation, and structural engineering services throughout the West including Oregon, Washington, Idaho, Nevada, and Utah. We provide client-focused solutions in surface water, water and wastewater engineering, as well as transportation planning, roadway, bridges and vertical structures, site civil design, construction management, electrical, controls, and surveying. Our clients include federal, state, and local agencies as well as small and medium sized cities. Our work is never boring and always influences the communities we serve. We take joy in everything we do - from work to play - our staff finds ways to be more human and balanced. Please review the Voluntary Self-Identification of Disability form found here to answer the questions provided at the bottom of the application process. Keller Associates, Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $57k-98k yearly est. 60d+ ago
  • Post Process Supervisor

    File Not Found

    Team leader job in Meridian, ID

    WHO WE ARE: At Harvey Performance Company, we're more than a team; we're a community. Our thriving, dynamic, and rapidly expanding organization values community, celebrates success, and fosters personal and professional growth opportunities. THE OPPORTUNITY: The Post Process Supervisor will oversee the manufacturing operations of braze, coating, Wash, laser, packing, shipping and raw material in accordance with company policies and procedures to deliver 98% OTD. With limited supervision, this role will facilitate production requirements throughout the organization, ensuring that Key Performance Indicators (KPI's) are achieved. The Supervisor will also be cross trained in multiple departments to assist with manufacturing requirements. IN THIS ROLE, YOU WILL: Oversee all Safety aspects of equipment, facility and operations Supervise employees and production to ensure that production goals are met or exceeded. Lead the management and improvement of processes, practices, and personnel including sampling plans, CI activity, and problem solving Plan and establish work schedules, assignments, and production sequences to meet production goals. Resource planning and scheduling Prioritization of production to support customer needs Cycle count programs and inventory accuracy PPM corrective actions and remediation Daily balancing of labor hours to manage operational costs OT assignments Assist employees in analyzing and resolving problems and escalate when needed. Supervise employees including but not limited to Wash and Coating, Braze, Packaging, Shipping and Receiving. Collaborate with plant management to develop resolutions to employee relations issues. Ensure employees are fully trained for their role. Conduct employee performance reviews and evaluations Responsible for employee timecard and PTO administration Responsible for conducting shift meetings, shift paperwork and production records. Understand operational metrics and take necessary actions to stay on plan and support on-time delivery Lead employee development activities to ensure skills and capabilities are aligned with business growth plans and that appropriate career progression opportunities are available and leveraged to enhance engagement and reduce turnover Instills a continuous improvement mindset and creates an engaging environment where all employees feel comfortable and are encouraged to share feedback. Other duties as assigned YOU'LL BRING: High School Degree or GED required Associates degree in Machine Tool Technology preferred Prior relevant experience in a manufacturing environment required Excellent verbal and written communication skills and the ability to work independently Demonstrated ability for attention to detail Proficient with Microsoft Office Suite Heightened ability to follow Engineering documents including but not limited to: Job routers Process sheets Standard Operating Procedures (SOP) Plant KPI's Occasional climbing stairs, reaching overhead, and lifting up to 50 pounds WHERE YOU'LL WORK: Our freshly renovated facility resides in Meridian, ID, just on the edge of the border with iconic Boise, ID. Here at Harvey, we believe in fostering a strong work-life balance, enabling you to thrive professionally while embracing the charm of Meridian and downtown life of Boise. WHAT HARVEY PROVIDES: A fun, rapid-growing environment where new opportunities are regularly made available. Opportunities for training and development, including tuition reimbursement. A comprehensive benefits package, including PTO, paid holidays, health, dental, vision insurance, employee equity program, and a 401k match program, along with profit sharing. Newly renovated 50,000 Sq Ft. state of the art manufacturing facility. Exceptional Employee Referral Program.
    $40k-63k yearly est. 38d ago

Learn more about team leader jobs

How much does a team leader earn in Boise, ID?

The average team leader in Boise, ID earns between $28,000 and $101,000 annually. This compares to the national average team leader range of $37,000 to $126,000.

Average team leader salary in Boise, ID

$53,000

What are the biggest employers of Team Leaders in Boise, ID?

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