How to hire a team leader client services

How to hire a team leader client services, step by step

Here's a step-by-step team leader client services hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a team leader client services job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new team leader client services
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the team leader client services you need to hire. Certain team leader client services roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a team leader client services to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a team leader client services that fits the bill.

   This list shows salaries for various types of team leaders client services.

   Type of Team Leader Client Services	Description	Hourly rate
   Team Leader Client Services		$22-62
   Service Lead	A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more	$23-68
   Leader	Leaders pave the way for a company to achieve certain goals. They are in charge of bringing the organization to greater heights... Show more	$23-73

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Quality Standards
   • Client Relationships
   • PET
   • Client Issues
   • Direct Reports
   • Client Accounts
   • External Clients
   • Client Satisfaction
   • Client Facing
   • Customer Satisfaction
   • Career Development
   • KPIs
   • Technical Issues

   Check all skills

   Responsibilities:

   • Update the current SQL training materials and lead multiple in person and conference trainings across multiple sites.
   • Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
   • Execute database management, SLA reporting, client services, vendor management, and billing.
   • Answer all questions and help to troubleshoot for team members in regards to processing accounts.
   • Design and write SQL store procedures to create a comprehensive monthly product usage report for use by upper management and sales.
   • Implement and uphold store brand initiatives through leader-on-duty responsibilities focusing on service, merchandising, accurate pricing, and logistics processes.

3. Make a budget

   Including a salary range in your team leader client services job description is a great way to entice the best and brightest candidates. A team leader client services salary can vary based on several factors:

   • Location. For example, team leaders client services' average salary in montana is 54% less than in new york.
   • Seniority. Entry-level team leaders client services earn 64% less than senior-level team leaders client services.
   • Certifications. A team leader client services with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a team leader client services's salary.

   Average team leader client services salary

   $78,701yearly

   $37.84 hourly rate

   ---

   Entry-level team leader client services salary

   $47,000 yearly salary

   Updated December 16, 2025

4. Writing a team leader client services job description

   A team leader client services job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a team leader client services job description:

   Team leader client services job description example

   Responsible for shipping and receiving, processing and administration of samples, which
   involve knowledge on intermediate to complex lab and administration policies, programs
   and practices while completing appropriate forms, documents and databases. These roles
   can provide a variety of services in the maintaining of information, shipping, receiving,
   samples and materials, and related areas.
   ESSENTIAL FUNCTIONS:
   This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
   1. Influences all aspects of performance management including hiring, goal setting, development, evaluating, performance improvement, motivation and recognition. May provides ongoing feedback for performance improvement.
   2. Builds an engaging team environment by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOPs) and recognizing outstanding team member contributions. Listens to team members’ feedback and resolves issues or conflicts. May lead regular team meetings and communicate essential information to team.
   3. Ensures individual work is being prioritized appropriately. Ensures timely client responses; re-routes or redeploys work where necessary.
   4. Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping and disposal; samples involve more complex administration.
   5. Reviews, completes and processes various standard types of logs, documents, databases, and related materials and information.
   6. Picks up, transports and delivers samples, documents, materials and other items as needed.
   7. Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well established guidelines and instructions.
   8. Determines short-holds and rush samples and prioritizes based project requirements.
   9. Provides intermediate to complex support in the application and assistance to staff and management regarding sample, equipment, and shipping/receiving administration policies, programs and practices.
   10. Provides various support in researching issues and developing recommendations to resolve project and customer issues.
   11. Assists in the review and implementation of sampling, equipment and shipping/receiving administration policies, practices and programs to meet organizational, operations and management needs.
   12. Assists with ensuring compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
   13. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
   14. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
   QUALIFICATIONS:
   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 1. Education and Experience:
   High school diploma or equivalent AND three (3) years of sample, material, or lab
   administration or related experience; OR an equivalent combination of education, training and experience. 2. Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation. Valid Driver’s License is often required. Required Knowledge and Skills 1. Required Knowledge: Intermediate to complex principles, practices and techniques of sample and lab administration. Intermediate to complex principles, practices and techniques of shipping and receiving. Working with the daily administration and oversight of sample programs, policies and procedures. Safe driving principles and practices. Intermediate to complex methods to resolve sample administrative or technical problems, questions and concerns. Ability to learn standard applicable organizational policies and procedures on sample, equipment and shipping/receiving administration. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar and punctuation. 2. Required Skills: Performing intermediate to complex sample, equipment, and shipping/receiving administration duties in a variety of assigned areas. Providing standard support within varied sampling and shipping/receiving functions. Serving as a team member working with customers and projects. Safely operating a motor vehicle Operating in both a team and individual contributor environment. Interpreting, applying, and explaining organizational policies and procedures. Maintaining databases, forms, documents, and related informati0n. Using initiative and judgment within established department policies and procedures. Using tact, discretion, and prudence in working with those contacted in the course of the work. Performing effective oral presentations to groups and peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
   PHYSICAL/MENTAL REQUIREMENTS:
   The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in a lab and office setting, use standard office and lab equipment and
   stamina to sit for extended periods of time; exerting up to 50 pounds of force occasionally
   and/or up to 20 pounds of force frequently to lift, carry, push, pull or move objects; vision to
   read printed materials and computer screens; and hearing and speech to communicate in
   person or over the telephone.
   WORKING ENVIRONMENT:
   Work is performed in a lab and office setting. Work is subject chemicals, fumes, gasses,
   noxious odors, and related items in a lab and samples setting.
   Monday- Friday
   8:30am-5:30pm

   Copy this example

   

5. Post your job

   To find the right team leader client services for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with team leaders client services they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit team leaders client services who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your team leader client services job on Zippia to find and recruit team leader client services candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit team leaders client services, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new team leader client services

   Once you've decided on a perfect team leader client services candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new team leader client services. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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