Team Leader Client Services remote jobs - 1,443 jobs
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour
GL1
Remote job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25-45 hourly 60d+ ago
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Hybrid Mail Services Specialist
Commonwealth of Massachusetts 4.7
Remote job
A state government agency is seeking a Mail Services Associate to join the Commonwealth Print and Mail ServicesTeam. The ideal candidate will operate mail equipment, manage deliveries, and maintain postal records. Strong initiative and a collaborative mindset are essential for success in this flexible, hybrid work setting. Applicants must have two years of experience in electronic data processing or equivalent coursework. Comprehensive benefits are included. Background check is required.
#J-18808-Ljbffr
$76k-120k yearly est. 4d ago
Service Coordination Specialist
Chicago Housing Authority 4.4
Remote job
The Service Coordination Specialist-FamilyWorks serves as the primary point of contact for assigned properties. Responsible for ensuring that the FamilyWorks program is executed with the highest quality and efficiency. Under the supervision of a Manager, the Service Coordination Specialist is responsible for assessing residents' needs, making resources and information available, providing linkages to needed services to Chicago Housing Authority's contracted Service Providers and programs.
Duties and Responsibilities
Serves as point of contact for residents at assigned properties.
Attends meetings as directed to support housing activity within CHA.
Follows CHA guidelines for outreach and engagement for identified sites.
Works collaboratively with internal and external stakeholders and contractors (e.g. Portfolio Managers, Occupancy, Development, HCV, Legal, Resident Leadership, and Property Management companies).
Directly delivers or creates opportunities for activities for CHA residents & linkages to FamilyWorks contracted agencies.
Responsible for tracking referrals & resident's participation in CMTS.
Regularly identifies program issues to Division leadership and makes recommendations and implements procedural and program changes accordingly.
Supports the Family Community Ambassador program in family developments.
Monitors assigned summer food sites.
Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.
Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
Implement priority programs and essential activities through partnerships with other community based service providers/organizations. When other service organizations are not available, may deliver direct services.
Collect required data for all programming offered, record data in the database (Salesforce) and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies.
Report child, dependent adult and elder abuse and neglect according to State law. Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately.
Work with property staff, families, and community agencies to identify and address resident problems before reaching a crisis state.
Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems.
Plan and coordinate recreational, cultural, and social activities in coordination with property operations staff and residents, as needed.
Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.
Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.
This position requires working hours outside of CHA's established hours of 8:30a-5p Monday-Friday as needed or assigned.
May be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.
This position is eligible for remote work once weekly following successful completion of probationary period.
Performs all other duties and projects as assigned.
Qualifications
This position requires a minimum of a bachelor's degree in related field or related experience or a combination of education and 3-5 years of related experience. The position requires familiarity with Microsoft Office Suite (e.g., Word, Power Point and Excel) and the ability to work extensively with spreadsheets and other sources of large amounts of data and internal data systems. Requires work in the field with external partners and residents; a valid Driver's License is required. Must possess good verbal and written skills, excellent interpersonal communication, and customer relation skills, be energetic, focused, and able to handle and prioritize multiple tasks and meet deadlines. Bilingual candidates are a plus.
BENEFITS AT-A-GLANCE
Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
Starting Salary: $62,733 annually ($30.16 p/hr)
Grade: 62U
FLSA: Non-Exempt
Union: Yes
$62.7k yearly 6d ago
TurboTax (WFH) Customer Service - Entry-Level
Turbotax
Remote job
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
$28k-34k yearly est. 3d ago
Customer Service Specialist
Calculated Hire
Remote job
Service Scheduling Administrator (SSA)
Part-Time | Fully Remote After Training
Training Location:
Charlotte North Ops Center
115 Rhyne Road, Charlotte, NC
Training is conducted onsite, five days a week.
Work Schedule & Mobility:
Onsite for training; fully remote after training
Part-time role (minimum 22 hours/week)
Hours may increase to 36+ per week if the contingent worker is available
Required availability:
Weekends: 7:00 AM - 6:00 PM
Holidays: 7:00 AM - 4:00 PM
Position Purpose:
The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads for field service personnel to support daily operations, customer service commitments, and emergency response. This role serves as a critical point of contact for technicians, first responders, and emergency customers, ensuring timely, accurate, and professional resolution of service needs.
The SSA supports after-hours operations and contributes to maintaining 24/7/365 emergency coverage across the service area.
Nature & Scope
The SSA supports the Planning & Progression Department, a centrally-led and regionally-executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit.
This role requires:
Independent judgment and analytical skills to optimize workloads in a dynamic operational environment
The ability to assess service calls and emergencies and apply appropriate human relations skills
Coordination of service and emergency response across a three-state service area operating 24/7/365
Operational Impact:
Supports approximately 350 Service Technicians
Helps manage an average of 56,000 emergency calls annually
Key Responsibilities:
Assign, route, and adjust daily workloads for field service personnel
Answer inbound calls from technicians, first responders, and emergency customers
Handle complex calls requiring research, follow-up, and sound judgment
Monitor service workflows and adjust schedules as operational conditions change
Ensure timely, accurate resolution of customer inquiries and emergencies
Support after-hours technician operations and emergency response coverage
Required Skills & Qualifications:
Strong analytical, problem-solving, and decision-making skills
Ability to multitask and prioritize in a fast-paced, high-volume environment
Excellent communication and customer service skills
Ability to remain calm and professional during emergency situations
Education Requirement:
High School Diploma or GED required
Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry.
This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence.
What You'll Be Doing:
Lead and manage the Guest Servicesteam, ensuring smooth daily operations.
Drive a perfectionist, guest-first approach across all service functions.
Analyse service trends and introduce strategies to enhance the guest experience.
Oversee guest escalations from start to resolution with a proactive approach.
Compile and deliver monthly guest services reports to management.
Lead process improvement initiatives and foster team buy-in for new ideas.
Monitor and update the portal with guest-reported issues.
Ensure the internal portal accurately reflects all reservation details.
Provide emergency support via the out-of-hours telephone line as required.
Collaborate cross-functionally to ensure consistent service quality.
Train and mentor team members to uphold service excellence standards.
Maintain detailed records and documentation to support guest relations.
What We're Looking For:
Experience in guest services within the relocation or moving industry is essential.
Proven leadership skills with a professional, solution-oriented mindset.
Strong written and spoken English communication skills.
Proficiency in MS Word, Excel, and service management systems.
Ability to remain calm under pressure and effectively manage multiple priorities.
Organised, detail-focused, and driven by a passion for guest satisfaction.
$38k-52k yearly est. 2d ago
Customs and Transportation Global Regulatory Affairs Leader
GE Aerospace 4.8
Remote job
SummaryProcesses and procedures related to the movement and shipment of GE goods across borders.Management. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
This role is open to remote consideration in OH, KY or IN.Job Description
Roles and Responsibilities
Collaborate with Gov't Affairs function to represent and advocate GE interests regarding public policy pertaining to import, export, and transportation strategies
Develop and lead a global program to assure conformity to regulatory changes, releases, and plans. Lead changes through implementation of all required actions
Digitize and automate the capability to scale process across 150+ locations globally. Align cross functionally to integrate with standard work and business priorities
Accountable for on-time Customs and Transportation related licenses/registrations, renewals, and other regulations at the federal, state, and local levels
Draft talking points, one-pagers, and presentations to disseminate regulatory related information for leadershipteams
Perform internal site and external vendor audits
Support training plan design and planning
Maintain and assess Customs and Transportation related industry group representation
Required Qualifications
Bachelor's Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years logistics customs experience) + minimum of 5 years logistics customs experience
Desired Characteristics
International Regulations, Compliance, and Legal Knowledge - Expert
Business Integration and Strategic Influencing - Expert
Supplier Management - Skilled
Transportation, Distribution, and Logistics - Skilled
Audit and Risk Management experience
Excellent written and verbal communication skills
Demonstrated expertise in policy analysis
Ability to work collaboratively and build strong relationships
The salary range for this position is $110,000 - 147,000 USD. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive plan.
This posting is expected to close on February 4, 2026.
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
$110k-147k yearly Auto-Apply 10d ago
Team Manager/ Senior Coordinator of Community Services
BLH Nursing
Remote job
Beatrice Loving Heart is currently seeking a qualified experienced Supervisors for the position of Team Manager. The Team Manager will assist our clients in the state of Maryland. This position is fully remote and training will be provided through Zoom during the COVID-19 crisis.
Here is what you can expect as a Team Manager
---
Quarterly performance bonus!
Competitive pay, including mileage reimbursement!
Extensive benefits, including gym membership discounts at major gyms including LA Fitness and Planet Fitness, excellent recreational discounts across Maryland (including, but not limited to, movie theaters and amusement parks), paid vacation, and sick leave accrual including paid holidays.
Employer-paid training. Employer-provided laptop and cell phone, and printer!
Employment Security Offer Letter Agreement with annual performance-based bonus and pay raise!
The Team Manager works interdependently with the assigned team to maximize quality outcomes for individuals. While this is not a Social Work position, our Team Managers perform some of the same tasks as Social Workers. Tasks similar to those performed by a Social Worker may include assessing clients' needs, situations, strengths, and support networks to determine their goals. The Team Manager serves as the primary point of contact with clients. Perspective employees receive on-site training. Responsibility includes performing on-site visits, information gathering, monitoring of plans of service, and completing telephonic care coordination with participants. The requirements listed below are representative of the knowledge, skills, and abilities required.
Essential Responsibilities:
Ensure that Team Members are performing at an optimal level
Coordinate and work with the Training Team to facilitate the training of new hires
Evaluate the client's capacities to assist in the development of plans of service for coordination services.
The qualified applicant will be able to promote positive health behaviors to support optimal health and well-being.
Ability to Telework from home. Must have high-speed Internet connection and familiarity with Microsoft Office Suite (Word, Excel, Access, and Outlook) databases.
Establish telephone contact with all clients, family members, and caregivers to assist with the coordination of services while monitoring the existing plans of service.
Willingness to provide on-site visits to Individuals and coordinate a person-centered Plan of Service
The qualified applicant will be able to gather information to assist in the development of plans of service provided to clients.
The qualified candidate will be able to manage multiple priorities and tasks with the flexibility to improve services rendered to clients.
Uphold the organization s contractual billing guidelines when documenting activities in the system.
Collaborate with Social Workers, Registered Nurses, and others to assist Individuals with complex medical/psychological needs.
Educate clients on what self-direction is, its philosophy, and purpose, and assist with accessing resources.
Implement critical thinking in assessing and resolving complex client-related crises.
Assist clients with transitions from nursing or assisted living facilities to independence within the community.
Access internal and external resources for clients and collaborate with local community agencies and providers to achieve optimal client-desired outcome measures.
Qualifications:
The candidate will possess a Master s degree in health/human services or related fields (psychology, sociology, counseling, physical therapy, social work, and any relevant field).
Minimum of three years experience in case management.
Must possess oral and written communication skills.
Ability to conduct research on a computer and other sources.
Ability to use Microsoft Office, Excel, and PowerPoint.
Ability to write routine reports and correspondence.
Ability to communicate effectively with individuals with varied cognitive abilities to establish professional relationships.
Ability to read and interpret documents such as employment paperwork, assessment reports, and procedure manuals.
Must possess a valid Maryland driver's license and reliable transportation.
Ability to work with little to no supervision, manage own schedule, prioritize and perform multiple tasks effectively.
In addition to the above qualifications, the case manager must demonstrate:
*
The ability to adapt to the organization policy and procedural changes
Commitment to uphold the core values and mission of Beatrice Loving Heart and its dedication to those we serve.
Honesty and integrity in all aspects of day-to-day activities.
Benefits:
Health Insurance with Vision and Dental option
401 (k) Retirement Plan Option
Employee Assistance Program
State-wide Recreational Discount
Paid Personal Time Off
Company Paid Holidays
Mileage Reimbursement
** And much more**
*
$79k-136k yearly est. 60d+ ago
Manager, Underwriting - Government Team
Resicentral LLC
Remote job
Lead the way in mortgage underwriting excellence! We're looking for an Underwriting Manager who can ensure quality, integrity, and speed across complex loan scenarios. If you have deep expertise in agency, jumbo, and government guidelines, thrive in a fast-paced environment, and love solving challenges while supporting a high-performing team, this is your opportunity to make an impact. Bring your leadership, precision, and problem-solving skills to a role where every decision matters.
Job Summary
Responsible for ensuring the quality and integrity of underwriting decisions and processes as well as providing exceptional service to all stakeholders involved. This requires extensive knowledge of our underwriting guidelines including agency, jumbo, and government loans and the ability to address complex loan scenarios. The role requires the ability to manage a pipeline of loans assigned each day proactively and effectively while maintaining SLAs on all job tasks. In addition, the ability to communicate underwriting decisions and provide needed documentation to Sales and Broker Clients accurately and clearly.
Duties/Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Provide exceptional service to internal and external clients
Answer Underwriting scenarios submitted by Sales and be available to discuss items with Sales team
Be a resource to Underwriting Team (2nd signs, Level 2 and Level 3 trainings, volume overflow)
Supervise Underwriters (work with them on PFA's, answer their questions)
Manage Pipeline Velocity and ensure assignment completion
Diagnosing and resolving loans that have fallen off the tracks
Resolving all escalations and enforcing the escalation policy
Aggregating escalation data and including into report
Review pipeline to identify loans that not moving forward and identify a solution
Review and sign off on conditions if escalated
Be on rotation and carry a pipeline due to volume overflow and backup a team member
Maintain UW knowledge by attending all weekly calls, continuous training seminars, etc.
Required Skills/Abilities
Proficiency with automated underwriting systems such as DU and LPA
Entrepreneurial spirit: You are passionate about the ever-changing industry and thinking outside the box in an ambiguous start-up environment where everything does not always happen in 8 hours
Self-starter with strong work ethics and professionalism
Team-player and able to work autonomously to meet critical deadlines
Flexible with the ability to roll-up your sleeves to get things done
Strong written/verbal communication skills.
Unwavering attention to detail.
Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment.
Supervisory Responsibilities
Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job.
Trains and oversees employees involved in department functions.
Directs assigned tasks and aids as needed.
Provides ongoing feedback and support to department employees and provide a formalized annual review.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Education and Experience
High school diploma or GED required. BA or BS highly desired
7+ years of mortgage UW experience required, prefer 2 years of underwriting FHA/VA loans
FHA Direct Endorsement, VA- SAR and LAPP desired
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$59k-113k yearly est. Auto-Apply 4d ago
Clinical Team Manager/Sr. (CTM) - FSP
Invitrogen Holdings
Remote job
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
Summarized Purpose:
Accountable for achieving the final clinical deliverable (usually clean data from evaluable patients as specified in the study protocol) within the time period specified in the contract with the customer. Interprets data on complex issues and makes good business decisions with support from line management. Works to ensure that all clinical deliverables meet the customer's time/quality/cost expectations. Maintains profitability by ensuring clinical activity is conducted within contract scope, through efficient management of the clinical team. Typically works independently on projects of moderate to high complexity, and may assume regional lead or Clinical Study Manager responsibilities.
Essential Functions:
Manages all aspects of monitoring operations and quality for assigned studies, ensuring compliance with ICH GCP and applicable local regulations
Develops clinical tools and study plans, collaborates with Biogen CSO (to include but not limited to CCSLs) and leads team meetings to maintain timelines, resources, and quality. Serves as clinical subject matter expert for protocol and point of escalation for site manager as applicable
May include reginal coordination with regional CMLs.
Ensures timely deliverables, monitors trials, communicates with study sites, coordinates start-up activities, addresses regulatory requirements and provides input on forecast estimates and resource management.
Completes trip report reviews in compliance with study plan timeline.
Issue escalation per plan, responsible for identifying and reporting site performance issues, trend analysis
May perform accompanied site visits with site manager and may attend meetings with Sponsor to discuss, but not limited to country/region start up progress, trending and issue identification/escalation, and general site/country updates.
Generate monitoring plan and trip report completion annotations
Education and Experience:
Bachelor's degree and previous experience comparable to 5+ years.
Monitoring or Study Management, and Oversight experience preferred.
Extensive Neuroscience experience preferred.
Prior client-dedicated experience preferred.
Knowledge, Skills and Abilities:
Advanced mentoring/leadership/supervisory skills
Excellent clinical trials monitoring skills; ideally remote AND onsite experience
Demonstrated understanding of or ability to learn the company's SOPs, WPDs, and relevant regulations (e.g. ICH/GCP, FDA guidelines)
Strong organizational and negotiation skills
Strong attention to detail
Advanced written and oral communication skills
Strong knowledge of English language and grammar
Demonstrated use of computer to include data entry, archival and retrieval
Ability to travel as needed
Excellent team player with team building skills
Excellent interpersonal and conflict resolution skills
Advanced ability to utilize problem-solving techniques applicable to constantly changing environment
Solid knowledge of medical/therapeutic areas and medical terminology
Working Environment:
PPD, a part of Thermo Fisher Scientific, values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Able to work in non-traditional work environments.
Able to use and learn standard office equipment and technology with proficiency.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
May have exposure to potentially hazardous elements typically found in healthcare or laboratory environments.
This role requires independent travel up to 20%, inclusive of traveling in automobiles, airplanes, and trains.
Our 4i Values:
Integrity - Innovation - Intensity - Involvement
If you resonate with our 4i values above and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, submit your application - we'd love to hear from you!
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
$59k-113k yearly est. Auto-Apply 25d ago
Backend Engineering Team Manager - Europe
Storyblok
Remote job
Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.
Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable.
Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It's Joyful Headless™, and it changes everything.
WHAT IS IN IT FOR YOU
You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:
Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
As a fully remote company, with work-life balance at its core, you'll enjoy flexible schedules
An international team that loves to have fun at work and works hard together to accomplish shared goals
Job Summary
We are looking for a motivated and supportive Backend Engineering Team Manager to guide and mentor a team of engineers. As an integral member of our engineering department, you will contribute to developing our industry-leading products by driving smooth project execution, people growth, and hiring efforts. You will also play a pivotal role in talent development, building a diverse and dynamic team that thrives on collaboration and innovation. Collaborating closely with Product and Design, you will support the execution of our product roadmap and ensure smooth delivery of commitments. If you are an experienced engineering manager with a backend background and a passion for enabling engineers to succeed, we invite you to join our growing team and contribute to the success of Storyblok as we pioneer the future of content management.
Responsibilities
Lead and support a team of backend engineers with a focus on delivery, people development, and process improvement.
Partner with the Senior Backend Engineering Manager to align execution with team vision and strategy.
Mentor and guide team members in their professional development, while promoting a culture of active coaching within the team.
Support engineers in making technical decisions while ensuring processes and delivery run effectively.
Establish delivery estimates, monitor progress, and help the team overcome obstacles and resolve blockers.
Collaborate with Product and Design to ensure roadmap commitments are delivered iteratively and with customer focus.
Own recruitment, hiring, and onboarding processes to strengthen and grow the team.
Facilitate regular one-on-one meetings to set goals, evaluate performance, and provide continuous feedback.
Foster a culture of documentation, knowledge sharing, and open communication.
Cultivate empathy and openness towards team members from diverse backgrounds, and promote a positive workplace culture.
Contribute to improving processes in a remote-first, globally distributed environment.
Education & Qualifications
7+ years of relevant experience in advanced software development, including 2+ years of engineering leadership.
Bachelor's or Master's degree in Computer Science or a related field.
Solid backend development background (e.g., Ruby, Python), with enough technical depth to support engineers and understand challenges.
Strong understanding of databases (PostgreSQL preferred), caching systems (Redis, Memcached), and background processing (e.g., Sidekiq).
Familiarity with software engineering fundamentals, best practices, and problem-solving, with the ability to guide mid-level and senior engineers.
Familiarity with testing strategies and CI/CD pipelines, focusing on maintainability and code quality.
Understanding of scalability, reliability, observability, and security principles.
Awareness of incident response practices.
Proven ability to lead teams in execution - guiding engineers, resolving blockers, and ensuring delivery commitments are met.
Strong communication, organizational, and stakeholder management skills, with a focus on collaboration across Product, Design, and Engineering.
Confident, detail-oriented, and highly motivated to contribute to the organization's growth as part of a high-performing team.
MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
Remote (home) work opportunity or funded by Storyblok co-working space
GENERAL TERMS
Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic.
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$59k-113k yearly est. Auto-Apply 2d ago
DEVT200: Corporate Partnership Success Team Manger
Jerseystem
Remote job
All JerseySTEM roles are pro-bono (unpaid) positions. JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey.
Members contribute their professional skills and leverage their networks in service of the organization's gender-equity agenda.
Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K-12 educators, retirees, veterans, interns, and students are exempt from the deposit.
Overview
This is a pro-bono volunteer position.
JerseySTEM provides free after school STEM classes to underserved middle school girls grade 5-8. Funding for these classes and other programs is largely derived from donations from Corporate sponsors.
The Corporate Partnership Success Team Lead d directs a team of 3-5 volunteers whose primary responsibility is the cultivation of long term relationships with Corporate Sponsors starting at the time of the Sponsor 's initial donation. Additional responsibilities include public relations and editorial content development to support sponsor-specific and non sponsor activities, and recording financial and non-financial donations in SalesForce.com
Responsibilities
Report to the DEVT Department head and Board Members to ensure CPS is staffed appropriately to discharge its responsibilities during each school year;
Interact with peer department heads
With DEVT (Corporate Partnerships Development) to onboard and then service Corporate Sponsors
With COME (Community Engagement) to ensure the successful planning and implementation of onsite events at middle schools (STEMTalks), etc.
With HUCA to hire new/replacements
With MKTG for the production and publication of Corporate Sponsor related social media and website postings, photography and videography, pr materials, editorial content, and the creation/production of other communications materials related to Corporate Sponsor support.
Lead weekly virtual CPS team meeting (Wednesdays 5:30pm-6:30pm EST)
Monthly Leadership Meeting (Optional)
Qualifications
Genuine concern about/interest in solving the STEM education gender gap
Ability to establish and maintain connections with area schools
Resourceful, can-do attitude
Experience with K-12 schools as a parent, former student professionally
Outreach experience preferred-
Experience with community outreach, relationship development, Not shy on phone or email.
Comfort working in a ‘virtual organization' with digital tools (G-Suite, Slack, Jira, salesforce)
Would be a plus if candidate has flexible schedule to allow for day time calls with the school admins during the work week
Location
This position is remote
$59k-113k yearly est. Auto-Apply 5d ago
Program Management Team Manager
Agilent Technologies 4.8
Remote job
The Program Management Team Manager role is a customer facing position which is responsible for leading a team of Program Managers to success. This team leads and provides oversight for enterprise-wide service programs at assigned customer accounts. As a manager, you will support the team in their collaborations with the Agilent Services Sales team to develop sales opportunities, design enterprise level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.
In this role, you will be responsible for supporting the team to effectively deliver large integrated support services solutions to external customers and support major enterprise-wide services programs, often involving cross-functional and multi-vendor efforts. You are also responsible for ensuring the team resolves overall program/project plan, budget, structure, schedule, and staffing requirements for their assigned programs. Ultimately, you will be responsible for the successful delivery of all programs led by their team.
The Program Management Team Manager:
Leads employees responsible for design and implementation of lab-wide support programs and processes
Directs resources to implement tactical business plans, projects, and programs.
Develops and implements solutions to team issues, challenges, and problems within field of specialization
Confirmed experience leading execution of tactics and providing teamleadership in a cross-functional environment
Able to successfully translate strategy into tactics for initiatives, projects and programs delegated by Director
Build and maintain relationships with clients by having a customer first mentality
Utilizes Data Analytics to supervise Program performance and operation
Participates in the acquisition and onboarding of team members
Works on project management assignments with broadly defined objectives and coordinates internal and external team members contributions
Effectively communicates expectations, goals, and metrics with the team and customers by utilizing excellent verbal and writing skills
Must apply and demonstrate dedication to industry accepted project management processes, practices, tools, and behaviors
Is responsible for successful management, implementation, and deployment of assigned customer CrossLab solutions, projects, and programs
Coordinate customer physical inventory and asset tagging activities
Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.
Qualifications
Bachelors in a scientific field or equivalent experience
Five years of laboratory instrumentation support and/or sales experience
Experience in managing and developing teams
History of using business acuity when making financial and operational decisions
Project Management Professional certification is an asset
Ability to design, price, implement, and handle sophisticated lab instrument service and maintenance programs at customer sites
Third party service provider relationship development and management skills
Customer contracting and Scope of Work development experience
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 3, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $32.18 - $50.29/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: OccasionalShift: DayDuration: No End DateJob Function: Services & Support
$32.2-50.3 hourly Auto-Apply 4d ago
Team Manager
Hone Health
Remote job
About Hone
Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:
Champion Patient Needs
Execute Relentlessly
Communicate Constructively
Collaborate Generously
Turn Obstacles Into Opportunity
Give With Gratitude
Hone has been fully virtual from day one and will continue to be a remote-first employer.
Our Ideal Candidate
Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership-the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.
The Role
As a Team Manager, you'll lead a team of Patient Advocates and serve as a key link between frontline operations and strategic initiatives. In this role, you'll have the autonomy to drive performance, influence process improvements, and shape both team and organizational outcomes. This is a great opportunity for someone who is passionate about developing talent, refining operations, and delivering an exceptional patient experience.
Primary Responsibilities
Key responsibilities for this role include (but are not limited to) the following:
Lead and support a team of Patient Advocates through performance management, coaching, QA, and ongoing development
Set clear expectations and use data to guide feedback, improve performance, and drive results
Coach underperformers and develop high-potential team members into future leaders
Partner cross-functionally to represent the voice of the Patient Advocacy team
Identify and escalate systemic issues with proposed solutions to improve workflows and tools
Deliver direct, empathetic, and effective performance conversations
Analyze trends to proactively address inefficiencies and refine processes
Help shape policies, SOPs, and operational strategies across the team
Manage and resolve patient escalations in a timely, effective manner
Collaborate with other Team Managers to ensure consistency and elevate standards
Take ownership of your team's performance and engagement with minimal oversight
Qualifications
In order to qualify for this role, candidates must meet the following criteria:
Required:
Experience in a Patient Advocacy, Support, or adjacent operational role (current or prior)
Demonstrated leadership, mentorship, or project management experience
Strong grasp of key support metrics (e.g., ticket solves, QA, CSAT, handle time)
Excellent communication skills-both written and verbal
Strong decision-making, time management, and organizational skills
Track record of accountability and results-driven problem-solving
Passion for patient care, service excellence, and team growth
Preferred:
Previous experience managing a team or leading in a fast-paced environment
Experience working cross-functionally or on strategic initiatives
Familiarity with Zendesk, healthcare EMR, or similar tools
Interest in pursuing broader leadership roles in the future
Compensation Range
$56,000 - $96,000
Benefits*
Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:
A remote-first work environment
Competitive compensation and equity options
Health, dental, and vision insurance coverage
Short-term disability and basic life coverage
Flexible Spending Accounts (FSAs)
Lifestyle Spending Accounts (LSAs)
We follow federal holidays and have uncapped time off
Budget for the technology tools you need (laptop, monitor, and/or special software)
A focus on company-sponsored activities to foster engagement (both virtual and in-person)
Waived membership fees for any Hone team members utilizing Hone products
*These benefits are available to full-time, regular employees, and
not
to independent contractors, hourly or temporary employees, or interns.
We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.
$56k-96k yearly Auto-Apply 1d ago
Manager, Advisory Leadership Team
Gelfand, Rennert & Feldman 4.1
Remote job
Focus Partners Wealth is seeking a Manager, Advisory LeadershipTeam. The Manager, Advisory LeadershipTeam supports and develops Associate Wealth Advisors (AWAs) while driving the execution of key business strategies. This role requires managerial oversight, a strong understanding of Focus Partners Wealth's financial planning and client experience vision, and a commitment to implementing best practices for advisory teams. Collaborating closely with the Division President, Directors, and other internal departments, the Manager ensures teams have the resources, skills, and infrastructure needed to achieve their business plan goals.
Key responsibilities include driving planning and service harmonization through the management and development of AWAs. AWAs maintain strong client relationships and work closely with the Advisory and ClientServiceteams to support team goals and drive efficiency and best practices. The Manager oversees a team of AWAs, ensuring they excel in their daily responsibilities, meet personal goals, and work towards the objectives outlined in the advisory team business plan. Effective coaching in this role requires an in-depth understanding of the firm's client experience and the tools and technology solutions used by the advisory team.
As a coach and mentor, the Manager should be a natural team builder who fosters team cohesion by balancing individual development with the enforcement of business standards and processes. They are responsible for promoting career growth among their team members and overseeing the hiring, training, and continuous development of AWAs. The role also serves as a communication and knowledge conduit, sharing strategic initiatives and daily updates within the firm and assisting with change management.
Focus provides team members the flexibility to work a hybrid schedule. Our hybrid model is defined as 3 days in office work required per week, while giving team members the option to work remotely 2 day per week, or as assigned by their teamleader.
Primary Responsibilities
Facilitate discussions, reviews, and collaborative goal setting with Associate Wealth Advisors, fostering
accountability for both individual and team objectives.
Establish ongoing communication forums with the members of their team.
Partner with other departments and Directors to ensure implementation of best practices and new firm rollouts.
Drive planning and service harmonization in alignment with stated advisory teamclient experience objectives.
Ensure efficient use of financial planning tools and resources.
Foster a culture of accountability aligned with the firm's mission and values.
Advocate for advisors and give voice and context to their diverse perspectives and experiences within the firm.
Collaborate with the Directors to determine and guide advisory team business plans and staffing.
Coach and mentor Associate Wealth Advisors with timely and thoughtful feedback and guidance.
Responsibility in assisting the firm to achieve its objective and key results.
Promote strong compliance practices.
Promote a smooth working relationship with Associate Wealth Advisors and Client Relationship Specialists to
support overall team effectiveness.
Maintain established communication channels with the Directors to report progress and resolve issues.
Participate in committees and/or projects as requested by the Advisory LeadershipTeam
Take a leading role in operational projects ensuring advisors are represented, and a strong feedback loop is
established.
Function as a collaborative, results-oriented member of the Advisory LeadershipTeam
Travel: Approximately 25%, with the possibility of additional travel depending on business needs.
Qualifications
Bachelor's degree
Advanced credentials such as CFP, CFA or CPA
5+ years of work experience preferred in a relevant position.
Proficient in the use and best practices of client management systems and related technologies
Strong leadership and emotional intelligence to work well with a variety of personalities.
Enthusiastic, quick, and ongoing learner
Proficient multitasking, prioritization, attention to detail, and organizational skills
Effective listening and people skills
Collaborator with a desire to help others.
Creative and strong critical thinking skills
Ability to work independently and collaboratively.
The annualized base pay range for this role is expected to be between $125,000-$140,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package.
#LI-KP1
Focus is a leading partnership of fiduciary wealth management and related financial services firms. Focus provides access to best practices, greater resources, and continuity planning for its affiliated advisory firms, which serve individuals, families, employers, and institutions with comprehensive financial services. Focus firms and their clients benefit from the solutions, synergies, scale, economics, and best practices offered by Focus to achieve their business objectives. For more information about Focus, please visit *******************************
The following language is for US based roles only
For California Applicants: Information on your California privacy rights can be found here
For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability.
For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.
For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state's workers' compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers' Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.
$125k-140k yearly Auto-Apply 7d ago
Team Manager - NeuroNav
Pear VC
Remote job
Can you coach, problem-solve, and keep a high-volume enrollment pipeline moving with speed, accuracy, and consistency - all while putting families first?
We're seeking a Team Manager to lead our Self-Determination Program (SDP) Transition Navigators - the front-line guides helping individuals and families successfully enroll in California's SDP. This is a fast-paced, quota-driven, metrics-focused role where operational rigor, quick response times, and excellent customer service aren't just values - they're KPIs you will own. You'll lead a high-performing team to hit measurable goals, improve response SLAs and NPS, remove operational bottlenecks, and ensure every family moves through enrollment efficiently and confidently.
At NeuroNav, we believe people with disabilities deserve autonomy, respect, and real power over their services. Our mission is to enhance the quality of life for people with developmental disabilities through simplicity, choice - and reliable, high-quality execution. We guide families through the Self-Determination Program, a transformative approach that unlocks more creativity and flexibility in how services are delivered.
As the Team Manager for our SDP Transition Navigators, you will be responsible for performance management, KPI tracking, coaching for results, and process discipline. You will set clear expectations, monitor metrics daily, and use data to drive continuous improvement. And you will pair that operational excellence with compassionate leadership - ensuring the participant experience stays front and center while the team consistently delivers on speed, quality, and accountability.
About NeuroNav
Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is reinventing how individuals with developmental disabilities access services. Through dedicated Navigators and mission-driven experts, we've already helped hundreds of clients enroll in the Self-Determination Program - and we're scaling rapidly to serve more individuals across California.
Responsibilities Include:
TeamLeadership & Coaching
Provide supportive supervision to a team of Transition Navigators, fostering collaboration, growth, and performance excellence
Project Management & Workflow Oversight
Drive consistent use of HubSpot workflows, sequences, and automated reminders. Monitor deal-board progress, ensure timely follow-ups, and enforce task completion standards.
Metrics Accountability
Help the team meet individual and team enrollment goals. Track performance using KPIs, monitor client outcomes, and set daily and weekly targets for response times, NPS, and task completion. Spot bottlenecks, fix issues quickly, and coach team members to meet or exceed standards. Track retention and follow-up success to ensure families remain engaged and supported.
Customer Experience & Conflict Resolution
Ensure escalations are resolved quickly and effectively, maintain high client satisfaction, and track trends in follow-ups, retention, and feedback to continuously improve the family experience.
Training & Development
Ensure staff are confident in tools, policies, and best practices - continuously promoting team growth through feedback, coaching, and structured learning
Cross-Functional Collaboration
Partner closely with NeuroNav leadership to resolve operational issues impacting service delivery
Mission-Driven Innovation
Contribute insights to inform improvements in systems, client experience, and organizational strategy
What You'll Bring
Bachelor's Degree or equivalent work experience
Experience transitioning mission-driven direct line service staff into structured workflows.
Proven ability to drive results using measurable goals, dashboards, or KPIs
Strong customer-service orientation and ability to de-escalate complex issues
Excellent organization and project-management skills
Clear and compassionate communication with a coaching mindset
Ability to thrive in a fast-paced, remote environment using digital tools
Preferred Experience:
Working knowledge of support systems for individuals with intellectual and developmental disabilities
Experience with California's regional center system
Familiarity with California's Self-Determination Program
Working experience with CRM platforms with a strong preference for experience with Hubspot
Experience tracking performance, service quality, and metrics in social services setting
Benefits
We believe in supporting our employees' well-being and work-life balance:
Remote-first - ability to work from home
Continuous coaching,
Professional development opportunities
Career growth
Health, vision, and dental insurance
401(k)
14 Paid Time Off (PTO) days per year
7 sick/flex days per year
Annual company retreat
Salary Range: $70,000 - $85,000
(based on experience and location)
$70k-85k yearly Auto-Apply 23d ago
Review Team Manager
White Tiger Connections
Remote job
Job Description
.
About The Firm
Our client is a well-established accounting firm with a long history of serving nonprofit organizations. They combine the personal attention of a small practice with the technical depth of a larger firm, delivering high-quality review and advisory services to mission-driven clients. The team values collaboration, precision, and balance, offering a supportive environment for professionals who want meaningful work without the typical public accounting grind.
About the Role
Our client is seeking a Review Team Manager. The ideal candidate comes from a compilation and/or review background (or is eager to build their career in that area) and is ready to step into a true manager-level role.
In this position, you'll oversee and mentor a small team of preparers, review their work for accuracy and completeness, and ensure consistent delivery of high-quality compilation and review engagements. This fully remote opportunity offers excellent work/life balance for someone excited to own the firm's review function.
Responsibilities
Lead nonprofit review and compilation engagements from planning through finalization.
Supervise and mentor staff accountants, providing technical guidance and timely feedback.
Perform detailed technical reviews of financial statements and supporting documentation.
Ensure compliance with firm policies, professional standards, and reporting requirements.
Maintain and apply methodology using Knowledge Coach.
Collaborate with firm leadership to improve team processes and engagement efficiency.
Serve as the primary point of contact for assigned nonprofit clients.
Requirements
CPA preferred but not required.
4-10 years of public accounting experience, ideally in a smaller firm.
Background in nonprofit reviews/assurance engagements preferred.
Proficiency in Knowledge Coach is highly desirable.
Demonstrated leadership, mentoring, and project management skills.
Excellent communication and analytical abilities.
Comfortable working remotely with a flexible schedule.
Benefits
Competitive compensation based on experience.
Full single health coverage
401(k) match and employer-paid supplemental insurance plan.
Flexible, remote schedule and a culture that values work/life balance
$91k-153k yearly est. 21d ago
Supervisor of Servicing, Client Happiness
Earnest Research 4.8
Remote job
Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast.
We build tools that help people feel in control of their financial future, including:
Private student loans - low rates, people-first service, and flexible payments.
Student loan refinancing - break free from high-interest rates or monthly payments.
Scholarships - access to thousands of scholarships to help students pay less.
Earnies are committed to helping students live their best lives, free from the stress of student debt. If you're as passionate as we are about our mission, read more below, and let's build something great together!
The Supervisor of Servicing, Client Happiness position will report to the Servicing Manager.
As the Supervisor of Servicing, you will:
Lead, coach, and support frontline servicing agents and Team Leads.
Oversee daily servicing performance, quality, and accuracy across all client contact channels (phone, email, chat, SMS).
Help resolve escalated client issues and ensure strong problem resolution.
Monitor workflows, service levels, and servicing outcomes to meet team goals.
Partner with the Servicing Manager to roll out strategies and improve processes.
Ensure servicing work meets compliance and regulatory requirements.
Support team engagement, readiness, and ongoing development.
About You:
2+ years of experience in a contact center or loan servicing environment.
5+ years of people leadership experience (Supervisor, Lead, or similar).
Familiarity with CRM or servicing systems.
Strong knowledge of loan servicing and repayment processes.
Comfortable coaching and developing team members in a fast-paced environment.
Strong analytical, problem-solving, and decision-making skills.
Clear and effective written and verbal communication skills.
Even Better:
Experience in student loan servicing, financial services, or regulated customer support
Exposure to workforce management or staffing coordination.
Knowledge of servicing compliance frameworks (FDCPA, CFPB).
Where:
This role will be remote.
#LI-GA1
A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.
Pay Range $77,000-$95,000 USD
Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:
Health, Dental, & Vision benefits plus savings plans
Mac computers + work-from-home stipend to set up your home office
Monthly internet and phone reimbursement
Employee Stock Purchase Plan
Restricted Stock Units (RSUs)
401(k) plan to help you save for retirement plus a company match
Robust tuition reimbursement program
$1,000 travel perk on each Earnie-versary to anywhere in the world
Competitive days of annual PTO
Competitive parental leave
What Makes an Earnie:
At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:
Every Second Counts: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.
Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience.
Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do. What's good enough today won't be good enough tomorrow. Excellence isn't a destination; it's a mindset of continuous improvement.
Lead Together: Our success comes from how we work together. Leadership is not about titles-it is about action. We take ownership, drive results, and move forward as a team.
Don't Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.
At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
$77k-95k yearly Auto-Apply 3d ago
Client Enrollment Supervisor WFH
Ail
Remote job
AO Globe Life has spent more than 70 years delivering trusted insurance solutions to veterans, labor union members, credit union members, and their families. Our mission is simple: help people protect what matters most. We are known for exceptional service, expert guidance, and long-term support that helps families build lasting financial security.
We are currently seeking motivated, service-oriented professionals to join our team as Remote Insurance Specialists. This role offers the opportunity to make a meaningful impact while working remotely in a structured, performance-driven environment with strong growth potential.
Why Join AO Globe Life
Fully Remote Work
Work from anywhere in the U.S. within a fully virtual, supported environment.
Performance-Based Growth
Commission-based compensation with no income cap and advancement tied to results.
Warm, Pre-Qualified Leads
Engage with members from an established database-no cold calling required.
No Start-Up or Overhead Costs
Begin your career without upfront business expenses.
Incentives & Recognition
Performance-based rewards, recognition, and advancement opportunities.
Union Affiliation
Membership in OPEIU Local 277, offering representation and long-standing industry stability.
Established Legacy
Join a respected organization with more than 70 years of service and trust.
What You'll Do
As a Remote Insurance Specialist, you will:
Conduct virtual consultations with members to understand insurance and financial protection needs
Present tailored life insurance and supplemental benefit solutions
Guide members through the application and enrollment process with professionalism and care
Provide ongoing policy support, including reviews, beneficiary updates, and claims assistance
Maintain strict compliance with all regulatory and ethical standards
Ideal Candidate Profile
Successful candidates typically demonstrate:
Strong verbal and written communication skills
Excellent organization and time management in a remote setting
A self-motivated, goal-driven mindset
Comfort using technology and managing a virtual workflow
A client-first, solution-oriented approach
Sales or customer-facing experience (preferred, not required)
Ability to obtain and maintain a Life Insurance License
Coachability and a commitment to continuous professional growth
Eligibility Requirements
Must be legally authorized to work in the United States
We are unable to hire non-U.S. residents at this time
Why AO Globe Life?
This is more than a job-it's a long-term career path built on service, leadership, and growth. At AO Globe Life, you'll have the opportunity to build a flexible remote career while making a real difference in the lives of individuals and families nationwide.
Apply today and take the next step toward a rewarding, purpose-driven career with AO Globe Life.
$42k-62k yearly est. Auto-Apply 2d ago
Remote Bilingual Client Retention Supervisor
GRT Financial
Remote job
Full-time 100% Remote Bilingual Client Retention Supervisor Position with amazing benefits! $45k yearly + Monthly Bonus
Applicant must be fluent in Spanish and English.
GRT Financial, Inc. is a licensed debt settlement company focused on providing cost-effective representation to clients seeking to negotiate the reduction of unsecured debt. GRT is built on the premise of providing the very best service to its customers. To ensure the very best service, GRT ties its own success to that of its clients. We do not get paid unless we settle your debts and take pride in being transparent with our fees and practices.
Full-time 100% Remote Settlement Supervisor duties are as follows according to company guidelines and policies.
Responsibilities:
Develop and administer negotiation training across all platforms.
Will review department analytics and Key Point Indicators daily.
Responsible for collecting, reviewing, and analyzing company information to assist company with making sound business decisions.
Identify new methods for improving settlement, negotiations, and department KPI's.
Participates and contributes actively at each opportunity and meets all company standards including professionalism and attendance.
Maintains and exhibits all company core values.
Interfaces with management, other departments, and third parties to ensure objectives for high standards of efficiency and quality are met in the marketplace.
Always exudes confidence and enthusiasm.
Analytical ability, judgment, numerical comfort and decisiveness and the ability to manage multiple tasks simultaneously are required.
Adheres to performance expectations as defined by management and to consistently self- manage, self-motivate and strive for improvement.
Perform other duties as assigned.
Daily duties and assignments:
Agent Coaching and Call Monitoring.
Enforcing departmental processes and procedures.
Review and Auditing Settlements.
Delegate tasking and settlement opportunities amongst staff.
Weekly accountability breakout with team.
Assisting agents in real time with settlement approvals.
Working with other departments or clients regarding settlement questions or concerns.
Education and Experience:
High School Diploma, BA preferred or equivalent experience and/or related training. Minimum of 2 years' experience in Call Center, Customer Service, or equivalent experience and/or related training
Call Center: 2 years (Required)
Supervisor: 2 years (Required)
Experience working with a collection agency, debt settlement company, or law firm a plus
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Basic - Effectively communicate both verbally and in written format. Ability to write simple correspondence. Ability to effectively present information in on-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Basic - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Intermediate - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Computer skills needed to successfully accomplish the essential duties of this job are as follows: Intermediate skills in Microsoft Word and Excel. Specialty Software Skills:
Benefits:
$45k yearly with aggressive bonus, paid weekly
Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
4O1k/Retirement Benefit Options (See Summary Plan Description)
Paid vacation in accordance with the Company PTO Policy.
100% company covered life Insurance
100% company covered Short/Long-Term Disability
Flexible spending accounts
Employee Assistance Program (EAP)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.