Automatically apply for jobs with Zippia

Upload your resume to get started.

Team leader client services skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Jessica Tangen Daniels Ph.D.

Below we've compiled a list of the most critical team leader client services skills. We ranked the top skills for team leaders client services based on the percentage of resumes they appeared on. For example, 7.4% of team leader client services resumes contained project management as a skill. Continue reading to find out what skills a team leader client services needs to be successful in the workplace.

15 team leader client services skills for your resume and career

1. Project Management

Here's how team leaders client services use project management:

Ensured through formal project management practices the final product met the original project requirement.
Worked closely with Project Management team during de-conversion activities due to merger

2. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how team leaders client services use quality standards:

Ensured the team was adhering to all operating procedures while meeting production and quality standards on a daily basis.
Performed in call monitoring to ensure quality standards.

3. Client Relationships

Here's how team leaders client services use client relationships:

Established trusting client relationships by advising your clients on market trends and updates as it applied to their portfolio.
Managed complex client relationships at multiple levels while serving as the primary contact for all pension related questions.

4. PET

Here's how team leaders client services use pet:

Understand and evaluate pet category segments and potential expansion.
FISH analysis of Hematological and PET probes/panels.

5. Client Issues

Here's how team leaders client services use client issues:

Work with managers from Merchandising, Shipping, Logistics, Accounting, Frame Production and Conservation to resolve various client issues.
Resolve escalated client issues and inquiries while building a rapport with assigned client base.

6. Direct Reports

Here's how team leaders client services use direct reports:

Charged with managing 16 customer service and research direct reports and acted as the relationship manager for 20 plus clients.
Receive rave reviews from direct reports, team members in other areas, and Sr.

Choose from 10+ customizable team leader client services resume templates

Build a professional team leader client services resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your team leader client services resume.

7. Client Accounts

Here's how team leaders client services use client accounts:

Ensured that service managers maintained and monitored contractual obligations for servicing client accounts.
Implemented and trained staff on new client accounts and plans.

8. External Clients

External clients directly relate with a company or business, however only through the purchase of products and services.

Here's how team leaders client services use external clients:

Utilized problem solving skills to assist internal and external clients with inquiries regarding products and procedures in a call center environment.
Develop and maintain effective, proactive relationships with internal and external clients to contribute to a successful overall client experience.

9. Client Satisfaction

Here's how team leaders client services use client satisfaction:

Developed and successfully launched a program to provide high volume clients additional assistance to improve client satisfaction and secure references
Handled day-to-day managerial duties include one-on-one weekly meetings to ensure employee productivity, client satisfaction and development of staff.

10. Client Facing

Here's how team leaders client services use client facing:

Designed and built client facing data visualization dashboards
Managed the Client Support group, providing Level 1 and 2 support for client facing proprietary financial applications.

11. Customer Satisfaction

Here's how team leaders client services use customer satisfaction:

Coached and motivated individual team members to improve efficiency, increase productivity, and raise customer satisfaction.
Identified issues that impact customer satisfaction.

12. Career Development

Career development is a term referring to the process and idea of furthering one's career or otherwise altering its path by a number of processes and methods. A career development plan can be unique to the individual and might simply be to continue working the job one does in a singular company and moving up, in terms of positions and salary. Or it might be an entirely different plan, such as moving on from the position, the company, and perhaps even the industry as a whole, and doing other work somewhere else.

Here's how team leaders client services use career development:

Prepare operational reports to ensure internal service level agreement requirements are met* Participated in employee hiring, promotion, and career development
Provided necessary guidance to enhance personnel career development or to settle/mediate complex or difficult claims.

13. KPIs

Here's how team leaders client services use kpis:

Led corporate ITIL service level management initiative and implemented key performance indicators (KPIs) to effectively measure operational performance.
Managed contact center performance to avoid financial penalty, efficiently driving client desired productivity results, meeting KPIs.

14. Technical Issues

Here's how team leaders client services use technical issues:

Analyze technical issues and document proper resolutions for development team.
Supervised application support team handling analysis inquiries, technical issues and custom product additions for a medical group focused SAAS offering.

15. Employee Development

Here's how team leaders client services use employee development:

Supported employee development through effective leadership, counseling, coaching to balance performer concepts and individual performance.
Provide leadership to promote employee development through performance management in a pro-employee environment.

5 Team Leader Client Services resume examples

Build a professional team leader client services resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your team leader client services resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Team Leaders Client Services find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all team leader client serviceses possess?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

With the rapid rate of change, accelerating information turnover, and boundless access to knowledge, certain new soft skills may now be prioritized in our current society. So we all have to be learners, seeking new information, anticipating that we will need to change our mind, and striving for a disposition of curiosity. The specific skill of asking good questions cannot be underestimated.

Employers may be seeking skills like imaginative bridging, humbly and curiously connecting dots. Or the skills of facilitation and curation, with so many different perspectives and lived experiences, and an overabundance of information, an educational leader, must manage people, perspectives, and content like never before.

Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future.

Do you want to know more?

List of team leader client services skills to add to your resume

The most important skills for a team leader client services resume and required skills for a team leader client services to have include:

Project Management
Quality Standards
Client Relationships
PET
Client Issues
Direct Reports
Client Accounts
External Clients
Client Satisfaction
Client Facing
Customer Satisfaction
Career Development
KPIs
Technical Issues
Employee Development
Administrative Procedures

SLA
Account Management
Client Expectations
Level Agreements
Performance Management
SQL
Performance Reviews
Client Retention
Process Improvement
Outbound Calls
Client Inquiries
Windows
Troubleshoot
HR
Customer Interaction
Coordinators

Training Sessions
Call Monitoring
RFP
QA
Conference Calls
Sops
Streamline Processes
Staff Training
Derivative
Customer Complaints
Problem Resolution
Disciplinary Actions
PowerPoint
Client Calls
Data Integrity

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs