Team leader jobs in Concord, NC - 1,224 jobs

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The biggest employers of Team Leaders in Concord, NC are: Vera Bradley The Escape Game Chick-fil-A Pathways To Community SUN Behavioral Health Concord Dollar General Jack in the Box Lego Group

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Team Manager

Manager, Salesforce CRM (Operational Lead)
Apryse
Team leader job in Charlotte, NC
The Role: Apryse is seeking a Manager of Salesforce CRM (Operational Lead) who brings strong, hands-on Salesforce expertise, can oversee day-to-day activity, and has the aptitude to grow into a broader leadership role. This role is ideal for a high-performing senior admin who enjoys solving problems, driving improvements, and supporting a cross-functional team - not someone who needs everything defined or mapped out for them. You will be the player/coach of the Salesforce Admin function: Executing configuration work, supporting the business, guiding junior admins/contractors, and ensuring our core GTM systems run smoothly. You should thrive in ambiguity, collaborate well with others, and bring a proactive, positive attitude every day. This is not a "big strategy" role - it's a day-to-day operational leadership role for someone who can think clearly, communicate well, and keep the engine running while also spotting opportunities to improve process, quality, and user experience. Please note that candidates must be able to work Eastern Standard Time (EST) hours, as the position requires leadership and support across a global team. Responsibilities: Team & Workflow Leadership Serve as the operational lead for the Salesforce Admin team (player/coach model). Oversee workload management, ticket triage, prioritization, and day-to-day issue resolution. Provide guidance, feedback, and support for junior admins and contractors. Help build the team from the ground up - including processes, norms, and expectations. Hands-On Salesforce Administration Perform and oversee configuration across Sales Cloud, Service Cloud, and CPQ as needed. Build and optimize: flows, fields, objects, validation rules, record types, permissions, and layouts. Maintain org structure, documentation, data hygiene, and change management standards. Conduct quality checks and ensure changes follow defined deployment processes. Support Salesforce CPQ in a day-to-day operational capacity (pricing, product rules, approvals, troubleshooting). Spot opportunities for cleaner configuration, process efficiency, and error reduction. Collaborate with Sales Ops, Finance, and RevOps to resolve quoting issues quickly. Systems Oversight & Improvement Monitor system health, integrations (e.g., Boomi), and automation behavior daily. Identify patterns, risks, and improvement opportunities across the CRM ecosystem. Recommend tactical enhancements to reduce friction, improve usability, and increase data reliability. Work through ambiguity and help shape clearer processes as the environment evolves. Cross-Functional Collaboration Partner closely with Sales, CS, Finance, Legal, Marketing Ops, and RevOps on requests and enhancements. Translate business needs into clear tasks or configuration changes. Communicate with calm, clarity, and confidence - even when navigating incomplete information. Requirements: 8+ years of Salesforce admin experience Solid understanding of CPQ, Sales Cloud, and a strong understanding of the GTM tech ecosystem Experience guiding or mentoring admins/contractors Strong communication skills across business and technical audiences Experience with release management, sandboxes, and deployments SaaS or high-growth company experience preferred Hands-on builder who takes pride in accuracy and best practices Salesforce Certifications: Admin, Advanced Admin, Platform...etc. Benefits: Competitive salary commensurate with experience and qualifications. A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings. 401K savings program with company match. Generous paid time off (PTO) is offered to support the ability to rest and recharge. A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. Highly autonomous and entrepreneurial environment. Annual recurring WFH allowance for you to purchase items you need for your home office. Ongoing support for learning development so you can master your craft. Work with the hardware you're most comfortable with (Windows or Mac). Diverse and inclusive workplace where we all learn from each other. Company Description As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces. Ready to join our team? If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed. The compensation for this position is commensurate upon experience, with a range between $95,000.00-$128,000.00 USD in on target earnings. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual
$95k-128k yearly 8d ago

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Key Supervisor
Bob Evans Restaurants 4.3
Team leader job in Charlotte, NC
Up to $22 per hour depending on experience and geographic location / local market demand Early Close / No late nights Great Work Life Balance Career Growth Opportunities Excellent Benefits including 401(k) with Employer Match Our Purpose: We pride ourselves on serving high quality farm fresh food at Bob Evans! We are AMERICA'S FARM FRESH! We work hard, pay attention to details (perfect plates, perfect bags), and provide our guests with the best, all-around family dining experience. We have immense pride in our culture and roots to our communities. Working at Bob Evans is about being part of something big - we have a passion for taking care of each other and our guests while serving farm-fresh food at a great value. Our Founder, Bob Evans, was all about growing good...join us at Bob Evans and be an integral part of .... Where Good Grows. Key Supervisor Responsibilities: The position of Key Supervisor is a fast-paced role that supports the daily operations and staff of the restaurant, including the execution of all Company policies, procedures, programs, and systems. This role contributes to the success of the restaurant by building sales, hitting goals, as well as driving restaurant profitability. • Provides daily working supervision of team members during opening and closing shifts to ensure Company standards are maintained and continually improved • Models professional behavior while creating a warm, friendly, and hospitable atmosphere that encourages team members to perform at their BEST Maximizing the financial success of the restaurant through productive and guest focused shifts Opens and/or closes the restaurant in accordance with Company policies and procedures Provide supervision support during shift not necessarily related to opening or closing the restaurant Effectively handles guest's complaints resulting in highly satisfied guests All other duties as assigned Bob Evans Restaurants, LLC is EEO compliant and participates in E-Verify Why Choose Us: Competitive Compensation Health and Welfare Benefits 401(k) with Company Match Flexible Scheduling Opportunity for development and career growth Knowledge: • Excellent communication skills • Strong interpersonal skills and conflict resolution abilities • Strong planning and organization skills • Dedication to providing exceptional guest service • Excellent computer skills • Strong analytical/problem solving skills • Exceptional team building capability • Basic business math and accounting skills • Basic personal computer literacy • Ability to manage multiple projects • Ability to be a role model in employee appearance and presentation • Available to work a variety of shifts and weekends Education/Experience: • High School diploma or equivalent • Prior experience in a leadership role is required. • A minimum of 1-2 years of prior experience in a family, fast-food, or casual dining restaurant is strongly preferred • College and/or culinary schooling preferred Physical Requirements: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of this job. This list is not designed to contain a comprehensive listing of activities and the employer reserves the right to change or assign other duties to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job you will regularly be required to: • Stand for entire shift and walk for long periods of time without rest or sitting down • Push, lift, carry and transfer up to 50 pounds • Reach with hands • Use hands to finger, handle, or feel objects, tools, or controls • Bend and stoop • Can taste and smell • Verbally communicate with others • Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus • Have ability to freely access all areas of restaurant including selling floor(s), stock area, and register area We continue to update our safety and sanitation procedures to follow the current CDC, local, and state guidelines. Our goal is to provide a safe environment for both our employees and guests.
$22 hourly 8d ago
Team Lead Fishing Marine
Bass Pro Shops 4.3
Team leader job in Charlotte, NC
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, Team Leader, Team Lead, Marine, Customer Service, Associate, HR Manager, Business Services
$31k-41k yearly est. 8d ago
Vascular Ultrasound Supervisor Inpatient
Caromont Health 4.2
Team leader job in Gastonia, NC
Job Summary: Direct supervision of assigned staff to include: staff scheduling, initial staff performance evaluations and disciplinary actions, orientation and training, and review of productivity targets. Responsible for oversight of equipment maintenance, PMs and repairs. Primary oversight for modality accreditations, Joint Commission requirements and adherence to state and federal guidelines as applicable. Supervisor is responsible for additional modality‐specific tasks as assigned by the manager/director, in addition to participating in routine daily operations and workflow within the modality Qualifications: Graduate of an accredited ultrasound technology program. Registered in Sonography (by ARDMS or ARRT) and vascular credential is required. Minimum requirement of two (2) years full‐time equivalent work experience in ultrasound and prior supervisory experience is strongly preferred. On‐going participation in continuing education. Considerable skill in performing various ultrasound studies, i.e., abdominal, OB/GYN and vascular. Ability to accept new responsibilities as new equipment/examinations are introduced. Current BLS certification required. EOE AA M/F/Vet/Disability
$35k-50k yearly est. 1d ago
Senior Team Manager
Maersk 4.7
Team leader job in Charlotte, NC
The Senior Team Manager leads a team of Claims Handlers and Adjusters within Maersk's Heavy Bulky Delivery product, which supports embedded B2C delivery solutions for large and bulky items. In this role, you are responsible for ensuring timely, accurate, and customer‑centric claims outcomes while protecting Maersk's operational, contractual, and financial interests. This position requires a blend of people leadership, claims expertise, customer engagement, and cross‑functional collaboration. You will oversee the end‑to‑end claims process, including coaching and developing team members, monitoring trends, and providing training to internal stakeholders. Acting as a key liaison across commercial, operational, and risk functions, you will respond promptly to escalations and uphold best practices in claims handling. Success in this role requires strong critical‑thinking abilities, the capacity to navigate complex claim scenarios, and a solid background in general liability claims, particularly those involving property damage. Excellent communication skills, the ability to influence stakeholders, and a strategic mindset to recommend corrective and preventive actions are essential. This role offers the opportunity to shape the customer experience, elevate Maersk's claims performance, and drive continuous improvement across a growing product segment. You will lead a high‑impact team and work closely with operations, commercial teams, risk management, and senior leadership to deliver strong results. Key Responsibilities Lead, coach, and develop a team of Claims Handlers and Adjusters to ensure efficient, accurate, and customer‑focused claim resolution. Manage timely responses to all general claim inquiries and maintain a well‑organized shared mailbox to support service quality. Support on‑demand customer meetings and address escalations promptly to uphold high service standards. Deliver training and provide open‑door support sessions for commercial and operational teams to strengthen claims knowledge and processes. Monitor claim trends, generate insights, and recommend actionable improvements to reduce future claims and address systemic issues. Ensure claim turnaround times meet contractual requirements and internal performance expectation Accountabilities Advanced understanding of General Liability Claims, specifically related to property damage Strong problem-solving skills Excellent communication and negotiation skills - verbal, written and presentation Ability to communicate efficiently, quickly and provide precise details Organizational and time management skills - multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals Good influencing, conflict resolution and negotiation skills Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition Team player - works together with others in the business unit to achieve results, fosters teamwork Customer / solutions focused Proven ability to deliver even under pressure Experience required Bachelor's Degree preferred 5 years of experience in General Liability or Property claims, carrier experience strongly preferred. Demonstrated experience leading a geographically dispersed team Microsoft Office and Windows proficiency Strong written/oral communications, bilingual a plus (Spanish) Experience in claim handling, subrogation, loss prevention, or legal preferred. Strong negotiation skills, litigation background is an advantage. Domestic travel: 10% Metrics for success Average cycle time equal to or less than 30 days Communications addressed timely in accordance with internal KPI's Data quality, meeting or exceeding business unit requirements. Minimum escalations from internal and external stakeholders for items within our control. Starting Salary: $90,000 - $110,000 USD* Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match. *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
$90k-110k yearly Auto-Apply 2d ago
Customer Experience Lead
UGI Corporation 4.7
Team leader job in Charlotte, NC
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Position Summary The Customer Experience Team Lead demonstrates strong peer leadership skills and exceptional customer care when interacting directly with potential, new and existing customers, as well as AmeriGas colleagues. This CX Team Lead proactively ensures his/her team delivers a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company. This position is intended to develop leadership and management skills while providing a guiding role to customer experience advocates within the Engagement Center. In addition to all foundational responsibilities (see the CXA I, II and III job descriptions), the CXA Lead will provide peers with real-time support and mentoring to ensure learning and effective performance in all elements of the service role. This role provides oversight and guidance to the team when the CX Supervisor is not available. Additional responsibilities may include call observations, and call-handling suggestions for supervisors, as well as delivering training for new hires and skill development classes. The CXA Lead demonstrates technical proficiency in all CXAI, II & III tasks and can effectively support and educate peers and new hires in training relative to these skills. Serves as a Subject Matter Expert in systems and processes. Key Characteristics: Exceptional communication, customer care and system utilization skills; works with the highest level of quality and integrity in all aspects of the role. Proactively and effectively collaborates with all CES employees and all AmeriGas business units to serve customers with achieve optimum quality and efficiency. Works to identify, design, and implement improvements; encourages others to continuously learn and apply new skills. Ability to identify process and performance trends and opportunities and communicate with leadership for follow up. Leads team members to achieve customer and operational performance standards; demonstrates positivity and creates a “can do” culture. Demonstrates support of company and culture in conversations and actions. Duties and Responsibilities: Provides real-time support to Customer Experience Advocates. Assists agents with questions and escalated customer requests or issues. Demonstrates subject matter expertise in all products, services, and systems. Explains, instructs, and mentors others to effectively deliver customer care, following AmeriGas processes, procedures, and policies. Provide recommendations to supervisors about agent coaching opportunities. Serves as back-up for the team Supervisor to provide oversight and support as needed. Assist and provide support to Customer Experience Supervisor(s). Attend department meetings and lead team huddles when appropriate. Readily accepts escalations and effectively responds to customer complaints when needed. Willingly supports additional customer contact types/cases as assigned. Effectively supports/leads employee training; serves as instructor/assistant as needed. Knowledge, Skills and Abilities: Completes the CXAIII Skills Test Assessment with 80% score or better. Minimum of six months of service in a CXA III role, or equivalent functional experience from other areas of the company. Works independently and collaboratively with all functions/roles across AmeriGas. Proactively communicates education and improvement opportunities. Understands historical processes and subsequent growth; recognizes and can articulate the business impact of process change. Demonstrates ability to understand performance improvement metrics and drive performance change. Excellent judgment and independent decision making within assigned authority levels. Strong leadership, competency development, and communication skills. Education and Experience Required: High School Diploma or Equivalent; Associate/Bachelors degree preferred. Three to five years customer service experience in a contact center environment. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
$97k-117k yearly est. 60d+ ago
EHS Site Lead
Invitrogen Holdings
Team leader job in Charlotte, NC
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join our EHS team at Thermo Fisher Scientific and make a meaningful impact protecting people and the environment. As an EHS Site Lead, you'll provide strategic guidance and support to ensure workplace safety, environmental compliance, and continuous improvement across our operations. You'll collaborate with teams across the organization to develop and implement comprehensive EHS programs, conduct risk assessments, facilitate training initiatives, and strengthen our culture of safety excellence. This role offers opportunities to solve complex challenges and contribute to our mission of enabling customers to make the world healthier, cleaner and safer. Requirements: • Advanced degree plus 6 years of experience, or bachelor's degree plus 8 years of experience in EHS in manufacturing, laboratory, or pharmaceutical environments preferred • Preferred Fields of Study: Environmental Health & Safety, Industrial Hygiene, Environmental Science, Engineering, Chemistry or related field • Professional certifications required (one or more of the following): - Certified Safety Professional (CSP) - Certified Industrial Hygienist (CIH) - Canadian Registered Safety Professional (CRSP) • Additional EHS certificates/diplomas as required by local regulations • Demonstrated expertise in occupational health & safety regulations, industrial hygiene, and environmental compliance • Strong experience conducting risk assessments, accident investigations, and implementing corrective actions • Proven ability to develop and deliver EHS training programs • Experience with ISO management systems (14001, 45001) and regulatory compliance audits • Expertise in chemical safety, hazardous materials management, and industrial hygiene monitoring • Knowledge of GMP/GLP requirements in pharmaceutical or laboratory settings • Strong project management and program development capabilities • Excellent communication, presentation, and interpersonal skills • Proficiency with Microsoft Office and EHS management software • Ability to work in both office and laboratory/manufacturing environments • Willingness to wear required PPE and conduct facility inspections • May require up to 10% travel • Multiple language skills preferred • Demonstrated ability to work effectively across functions
$42k-91k yearly est. Auto-Apply 22d ago
Feature Lead - Technology - POS Software Application Support Team
Bank of America 4.7
Team leader job in Charlotte, NC
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Senior Developer with experience in Production Support and knowledge of production monitoring tools. Required Qualifications 8+ years of large scale development experience. Experience with the following: .Net C# SQL Server Production Support experience Monitoring tools (Splunk, Dynatrace) Desired Qualifications Application or Platform Production Support JavaScript Job Description: This job is responsible for providing leadership, technical direction and oversight to a team delivering technology solutions. Key responsibilities of the job are to provide oversight of the design, implementation, and maintenance of complex computer programs, align technical solutions to business objectives, and ensure that coding practices/quality comply with software development standards. Job expectations include conducting multiple software implementations and applying both depth and breadth in knowledge of several technical competencies. Responsibilities: Designs, develops and is accountable for feature delivery Applies enterprise standards for solution design, coding and quality Ensures solution meets product acceptance criteria with minimal technical debt Guides the team on work breakdown and execution Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria Plays a team lead role (as an individual contributor) and mentors the team Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices) Skills: Automation Influence Result Orientation Stakeholder Management Technical Strategy Development Architecture Business Acumen Risk Management Solution Delivery Process Solution Design Agile Practices Analytical Thinking Collaboration Data Management DevOps Practices Shift: 1st shift (United States of America) Hours Per Week: 40
$91k-109k yearly est. Auto-Apply 60d+ ago
Site Leader, Solutions Center
Ingersoll Rand 4.8
Team leader job in Mooresville, NC
Site Leader, Solutions Center BH Job ID: 3442 SF Job Req ID: 16094 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job title: Solutions Center Site Leader Location: Mooresville, NC - On-Site Job Overview: The Site Leader for the Mooresville Solutions Center will be a critical role within our Ingersoll Rand Precision Technologies business platform where we design, engineer and manufacture pumps and related components for the ARO brand across North America, LATAM, Europe, Africa and Middle East regions. More specifically, the ARO Mooresville Solutions Center will oversee specification for and manufacturing of customized components, pumps, and systems utilizing ARO products. The Site Leader will lead a cross-functional team involving procurement, inventory, operations, quality, assembly, shipping / logistics, and fabrication / machining. The ideal candidate will need to be capable of interfacing with and managing personnel in each of these areas and have experience with low volume / high customization products. Responsibilities: * Supervise and manage personnel on a cross-functional team, including procurement, inventory, operations, quality, assembly, shipping / logistics, and fabrication / machining. Foster a team culture of collaboration, accountability, and continuous improvement. Strive to coach, mentor and develop individuals as well as the team as a whole * Oversee daily operations to meet production schedules, quality standards, and cost objectives * Partner with commercial teams in multiple regions to quote, specify, and execute on a developing order funnel * Act as a liaison between leadership and operational staff to ensure alignment and effective communication. Prepare and present operational reports for leadership, highlighting successes and areas for improvement * Manage budgets and allocate resources effectively to achieve operational targets * Disciplined supplier selection and management to fulfil custom solution packages * Develop and implement standard work and factory processes / systems which are in compliance with requirements of ISO 9001 standards * Implement processes / systems that optimize efficiency, reduce waste, and improve productivity. Track and analyze key performance indicators (KPIs) and metrics to assess operational effectiveness (ie. SQDIP, Gemba process) * Execute site level safety and ergonomic requirements to promote a safe work environment and ensure team compliance with all safety and environmental rules, policies, and procedures Requirements: * 5+ years' experience in manufacturing or operations Core Competencies: * Experience with quality standards such as ISO 9001 * Excellent management / leadership aptitude * Excellent verbal and written communication and interpersonal skills * Ability to handle multiple critical projects concurrently and re-order priorities regularly as business needs fluctuate and change * Innovative problem-solver, analytical thinker * Motivated self-starter Preferences: * Bachelor's degree in supply chain, business management, engineering, operations a related field chain, business management, engineering, operations a related field * Proficient with Microsoft Office (Excel, PowerPoint, etc.) * Familiarity with industrial equipment design, assembly, maintenance, production, or manufacturing type environment * Experience with project / program management * Experience with low volume / high customization products Travel & Work Arrangements/Requirements * Fully site based at Mooresville Customer Solutions Center located in Mooresville, NC * Up to 10% travel as required What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************
$102k-134k yearly est. 50d ago
Team Leader
MPW 4.5
Team leader job in Mount Holly, NC
Job Description JOB FUNCTION: To provide general direction and supervision to a group of laborers/associates as well as performing “hands-on” duties with the work of a laborer/associate. Responsible for ensuring that the work is completed in the time frame established by their immediate supervisor and the quality of the work meets or exceeds the expectations of the customer. ESSENTIAL FUNCTIONS: 1. Coordinates the tasks of laborers who report directly to them and performs tasks associated with a laborer as required. 2. Ensures the consistent and equitable treatment of all associates who report to him/her. 3. Responsible for conducting discipline, evaluating, and counseling of associates who report to him/her. 4. Provides highly visible leadership and motivation to all associates. 5. Provides on the job training to new hires and/or transfers into their area as well as providing ongoing “coaching” to all associates who report to him/her. 6. Attends regular supervisory meetings to coordinate the implementation of the job completion schedule for the shift. 7. Identifies way to increase the efficiency of their work area as well as reducing the use of supplies, i.e., gloves, paint suits, cleaners. 8. Ensures that all company policies, procedures and practices are understood and followed by all associates who report to him/her including, but not limited to, Human Resources, Safety, Operations and Finance related policies. 9. Provides written reports to immediate supervisor as to the status of the projects assigned to his/her work group. Completes deficiency reports or abnormal reports explaining problems and/or reasons why the job is not completed, not on schedule or not completed properly. 10. Perform other duties as directed. ADDITIONAL RESPONSIBILITIES: 1. Has the authority to make unsupervised decisions consistent with the scope of responsibilities. QUALIFICATIONS: 1. High School Diploma or Equivalent preferred. 2. Some High School Education acceptable. 3. Understanding of mechanical concepts and applications. 4. Professional oral and written interpersonal communications. PHYSICAL REQUIREMENTS: 1. Ability to move up to 50 Lbs., with or without accommodation. 2. Ability to maintain a consistent workload that involves physical manual labor. 3. Ability to maintain alertness and fitness for duty. 4. Ability to position oneself for work conducted in and around confined spaces. 5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc. 6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.
$48k-91k yearly est. 13d ago
Senior Site Contracts Lead
Ire
Team leader job in Hickory, NC
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development Title: Senior Site Contracts Lead Role Summary: Responsible for overall oversight, management, and delivery of site contracts for assigned studies at country, regional, or global level and other site contracting projects as assigned. Responsibilities: In collaboration within ICON internal project team members and client, develops and implements the overall study site contracting strategy at country, regional, or global, as assigned. Leads, trains, and/or serves as consultant on the site contract and budget development process from origination through finalization. Serves as the study-specific point of contact with the ICON project team and client's legal/budget team on contract and budget matters. Maintains open/professional communication with clients, Site Contracts Department team members, and other ICON employees, as appropriate. Works cross functionally with internal and external stakeholders in support of timely start up and maintenance for the conduct of clinical trials including oversight of Site Contracts Negotiators' accuracy in forecasting contract execution timelines. Proactively identifies risks to meeting site contracting and study timelines and proposes solutions and supports implementation of proposed solutions to mitigate potential risks. Prepares and/or oversees preparation/processing of contractual documents and related correspondence, as needed. Reviews, supports, and oversees Site Contract Negotiators with complex negotiations and finalization of Clinical Trial Agreements, budgets, amendments, and other ancillary documents as needed. Conducts final quality checks by adhering to departmental and/or client requirements, as required. Responsible for overall financial management for site contracts, including but not limited to, working within the scope of the project, identifying out of scope work, monitoring financial units, and other tasks as required. Accountable for complex global studies with large country mix, complex protocols and budgets, transition studies, and other challenging studies. Leads and/or participates in departmental initiatives and process improvements, as assigned. Serves as mentor for other Site Contracts Leads. May act in portfolio lead capacity based on portfolio size and requirements. Provides subject matter expertise and shares lessons learned for areas of site contracting as assigned. Completes all required project, client, department, and ICON trainings on time and adheres to the applicable SOPs, processes, and procedures. What you need: Bachelor's Degree 6-9 years of experience Demonstrates professionalism in conducting daily activities. Exhibits extensive competency in Microsoft Office Suite applications (i.e. Word, Excel, PowerPoint, Outlook). Ability to follow written and oral instruction from a variety of sources. Completes tasks independently on time and in an efficient manner. Ability to mentor and train other site contracts team members as needed. Demonstrates effective time management skills and has ability to prioritize multiple tasks with little to no management guidance and oversight. Strong attention to detail. Great interpersonal and communication skills. Confidence in dealing with external and internal clients. Strong verbal and written communication skills. Exhibits ability to be agile as needed to ensure study deliverables are met. Demonstrated experience in leadership role such as people management in a matrix environment or site contract lead. Exhibits strong conflict resolution skills. What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply
$42k-91k yearly est. Auto-Apply 53d ago
NOC Team Lead
Conterra Ultra Broadband 3.5
Team leader job in Charlotte, NC
Job Title: NOC Team Lead Department: Network Operations Center Reports To: NOC Supervisor/Manager Shift: Third Shift The NOC Team Lead (Third Shift) is responsible for overseeing overnight operations of the Network Operations Center. This individual will lead a team of engineers and technicians to ensure optimal network performance, timely incident resolution, and continuous monitoring of all infrastructure and customer-facing services. The Team Lead will act as the first line of escalation for technical and procedural issues and is expected to ensure proper shift turnover and maintain operational excellence. Key Responsibilities: Provide leadership and technical guidance to overnight NOC staff, including Engineers I/II and Technicians. Monitor network systems, infrastructure, and alarms to identify and respond to incidents promptly. Prioritize, assign, work, and track tickets, ensuring adherence to SLAs and escalation procedures. Serve as the shift escalation point for critical network issues and coordinate with cross-functional teams (e.g., Engineering, Field Ops, Vendors). Ensure accurate documentation and shift turnover notes are prepared and communicated effectively. Assist the NOC Supervisor/Manager in evaluating team performance, identifying training needs, and mentoring junior staff. Lead shift turnover process, manage escalations, and contribute to root cause analyses and problem management efforts. Uphold standard operating procedures (SOPs), compliance policies, and change management processes. Provide feedback on process improvements and participate in post-incident reviews. Qualifications: Associate's or bachelor's degree in Telecommunications, Networking, or related field preferred. 3+ years of experience in a NOC environment, with at least 1 year in a lead or supervisory role. Strong understanding of telecommunications infrastructure (fiber, transport, IP, voice). Proficient with NOC tools and monitoring platforms (e.g., SolarWinds, Splunk, Netcool). Excellent troubleshooting and analytical skills; ability to remain calm under high pressure. Familiarity with ticketing systems (e.g., ServiceNow, Remedy, MBS/Elements). Effective verbal and written communication skills, especially in shift handovers and incident documentation. Willingness to work the third shift and weekends/holidays as needed. Willingness to be part of a rotating on-call. Must have demonstrated competency in all lower levels of job responsibility. Troubleshoot network (Data & Voice) incidents in a timely fashion. Prioritize network issues by severity and escalating to the appropriate level, as necessary. Resolve customer incidents via multiple communication outlets. Must have good customer service and organizational skills. Maintain status updates to internal and external customers until incidents are resolved. Perform various steps to verify levels and coordinate with Field Operations. Ability to learn and retain information in a fast-paced environment. Ability to multitask efficiently and work independently and as a team while maintaining quality service. Respond to customer requests and provide timely communication as defined by our department's policies. Experience using MS Office Suite and SharePoint. Knowledge of Telnet, SSH, RDP, and WebHTTPS is required to access devices and utilize web and CLI interfaces. Must maintain and/or exceed company QA scores. Possess the ability to take on new, demanding challenges. Demonstrate the ability to assume new levels of responsibility and deal with them effectively. Ability to accurately identify circuit types and the solution of how they are delivered. (ie, internet, transport, managed, and voice services) Conduct RFC and performance testing, adhere to SLA and MTTR policies and standards. Knowledge and experience with the ability to identify and troubleshoot faults on network-related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, microwave radios, voice (VoIP, SIP, PRI, hosted voice, and analog voice services) daily. Solid background using VISIO, Network Monitoring Software, and incident management systems. Basic knowledge of dynamic routing protocols and technologies. Basic knowledge of layer 2 switching technologies such as Q-in-Q, s-tag, c-tag, and STP. Ability to assist field personnel with hardware replacement. Ability to confirm and/or perform firmware upgrades to network devices. Knowledge of network switching functions: LNP, CNAM, CALEA, STIR/SHAKEN, etc. Ability to analyze, summarize, test, and solve issues with VoIP and TDM services, SIP, SS7, and ISDN messaging. Ability to manage assigned tasks with minimal supervision. Ability to monitor and analyze alarms via the NMS system and create tickets in the incident management system accordingly in a 24/7 environment. Assist the NOC Change Management team, as required, in determining customers impacted and the effects during network maintenance and grooming. Perform any other duties assigned by the NOC supervisor or manager. Assist in training as needed.
$43k-81k yearly est. Auto-Apply 9d ago
Team Lead
Rack Room Shoes 4.2
Team leader job in Asheboro, NC
29861 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 775 Rack Room Shoes 775 Pay Range: Village Marketplace 1418 Dixie Drive About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Asheboro, North Carolina US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$28k-36k yearly est. 60d+ ago
Key Supervisor
Bob Evans Restaurants 4.3
Team leader job in Charlotte, NC
Up to $22 per hour depending on experience and geographic location / local market demand Early Close / No late nights Great Work Life Balance Career Growth Opportunities Excellent Benefits including 401(k) with Employer Match. Our Purpose: We pride o Supervisor, Restaurant, Business Services, Skills
$22 hourly 8d ago
Footwear Camo Team Leader
Bass Pro Shops 4.3
Team leader job in Charlotte, NC
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, Team Leader, Leader, Team Lead, Footwear, Customer Service, Associate
$31k-41k yearly est. 8d ago
Supervisor - Service Operations Support
UGI Corporation 4.7
Team leader job in Charlotte, NC
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Job Summary (Purpose): The Service Operations Support Supervisor is responsible for the efficient planning and scheduling or Service Technicians. This is done through the supervision of the Service Coordinators and communication with Area Managers. The supervisor will lead the Service Coordinator's to ensure continuous improvement in service metrics through weekly evaluation of Service Productivity Planners, Service Billing Dashboards as well as close partnership with operations management. Key Characteristics: Must have prior experience with technician routing/dispatching Demonstrated supervisory or management experience in operations or call center environment Ability to collaborate with others to ensure execution of objectives Strong interpersonal skills and ability to engage and motivate team Must be analytical and capable of translating data into actionable results Duties and Responsibilities: Directly responsible for the supervision of assigned Service Coordinators, including workload planning and management, coaching, development and performance management. Ensure daily work queues and appropriate resources are assigned to meet field operation's needs Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets. Collaborate closely with various departments to ensure cohesiveness in planning Be available to team members to handle daily business questions and facilitate communication between Service Coordinator and districts where concerns arise. Communicate key business initiatives, monthly metric standings, and core business values to team Fully understand the Service Coordinators job function, daily activities, and work expectations Monitors assesses and communicates performance and behavioral incidents with employees. Escalates issues to management and/or HR when necessary Prepare and administer annual reviews Knowledge, Skills, and Abilities: Knowledge of Safety protocols Ability to understand and relate technical requirements Proficient in Microsoft office products, such as PowerPoint, Word, and Excel Strong communication skills (both written & verbal) Effective problem-solving skills & acute analytical skills Customer service oriented Detail oriented with strong organizational & time management skills Education and Experience Required: Bachelors degree preferred 3+ years supervisory experience 3+ years of service routing/logistics for multi-location units experience preferred Propane experience a plus AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
$86k-107k yearly est. 31d ago
NOC Team Lead
Conterra Ultra Broadband 3.5
Team leader job in Charlotte, NC
Job Description Job Title: NOC Team Lead Department: Network Operations Center Reports To: NOC Supervisor/Manager Shift: Third Shift The NOC Team Lead (Third Shift) is responsible for overseeing overnight operations of the Network Operations Center. This individual will lead a team of engineers and technicians to ensure optimal network performance, timely incident resolution, and continuous monitoring of all infrastructure and customer-facing services. The Team Lead will act as the first line of escalation for technical and procedural issues and is expected to ensure proper shift turnover and maintain operational excellence. Key Responsibilities: Provide leadership and technical guidance to overnight NOC staff, including Engineers I/II and Technicians. Monitor network systems, infrastructure, and alarms to identify and respond to incidents promptly. Prioritize, assign, work, and track tickets, ensuring adherence to SLAs and escalation procedures. Serve as the shift escalation point for critical network issues and coordinate with cross-functional teams (e.g., Engineering, Field Ops, Vendors). Ensure accurate documentation and shift turnover notes are prepared and communicated effectively. Assist the NOC Supervisor/Manager in evaluating team performance, identifying training needs, and mentoring junior staff. Lead shift turnover process, manage escalations, and contribute to root cause analyses and problem management efforts. Uphold standard operating procedures (SOPs), compliance policies, and change management processes. Provide feedback on process improvements and participate in post-incident reviews. Qualifications: Associate's or bachelor's degree in Telecommunications, Networking, or related field preferred. 3+ years of experience in a NOC environment, with at least 1 year in a lead or supervisory role. Strong understanding of telecommunications infrastructure (fiber, transport, IP, voice). Proficient with NOC tools and monitoring platforms (e.g., SolarWinds, Splunk, Netcool). Excellent troubleshooting and analytical skills; ability to remain calm under high pressure. Familiarity with ticketing systems (e.g., ServiceNow, Remedy, MBS/Elements). Effective verbal and written communication skills, especially in shift handovers and incident documentation. Willingness to work the third shift and weekends/holidays as needed. Willingness to be part of a rotating on-call. Must have demonstrated competency in all lower levels of job responsibility. Troubleshoot network (Data & Voice) incidents in a timely fashion. Prioritize network issues by severity and escalating to the appropriate level, as necessary. Resolve customer incidents via multiple communication outlets. Must have good customer service and organizational skills. Maintain status updates to internal and external customers until incidents are resolved. Perform various steps to verify levels and coordinate with Field Operations. Ability to learn and retain information in a fast-paced environment. Ability to multitask efficiently and work independently and as a team while maintaining quality service. Respond to customer requests and provide timely communication as defined by our department's policies. Experience using MS Office Suite and SharePoint. Knowledge of Telnet, SSH, RDP, and WebHTTPS is required to access devices and utilize web and CLI interfaces. Must maintain and/or exceed company QA scores. Possess the ability to take on new, demanding challenges. Demonstrate the ability to assume new levels of responsibility and deal with them effectively. Ability to accurately identify circuit types and the solution of how they are delivered. (ie, internet, transport, managed, and voice services) Conduct RFC and performance testing, adhere to SLA and MTTR policies and standards. Knowledge and experience with the ability to identify and troubleshoot faults on network-related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, microwave radios, voice (VoIP, SIP, PRI, hosted voice, and analog voice services) daily. Solid background using VISIO, Network Monitoring Software, and incident management systems. Basic knowledge of dynamic routing protocols and technologies. Basic knowledge of layer 2 switching technologies such as Q-in-Q, s-tag, c-tag, and STP. Ability to assist field personnel with hardware replacement. Ability to confirm and/or perform firmware upgrades to network devices. Knowledge of network switching functions: LNP, CNAM, CALEA, STIR/SHAKEN, etc. Ability to analyze, summarize, test, and solve issues with VoIP and TDM services, SIP, SS7, and ISDN messaging. Ability to manage assigned tasks with minimal supervision. Ability to monitor and analyze alarms via the NMS system and create tickets in the incident management system accordingly in a 24/7 environment. Assist the NOC Change Management team, as required, in determining customers impacted and the effects during network maintenance and grooming. Perform any other duties assigned by the NOC supervisor or manager. Assist in training as needed.
$43k-81k yearly est. 10d ago
Team Lead
Rack Room Shoes Inc. 4.2
Team leader job in Rock Hill, SC
31780 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 020 Rack Room Shoes 020 Pay Range: Rock Hill Galleria 2331 Dave Lyle Blvd. About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Rock Hill, South Carolina US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$25k-31k yearly est. 3d ago
Supervisor - Service Operations Support (Charlotte, NC, US, 28217)
UGI Corp 4.7
Team leader job in Charlotte, NC
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Job Summary (Purpose): The Service Operations Support Supervisor is responsible for the efficient planning and scheduling or Service Technicians. This is done through the supervision of the Service Coordinators and communication with Area Managers. The supervisor will lead the Service Coordinator's to ensure continuous improvement in service metrics through weekly evaluation of Service Productivity Planners, Service Billing Dashboards as well as close partnership with operations management. Key Characteristics: * Must have prior experience with technician routing/dispatching * Demonstrated supervisory or management experience in operations or call center environment * Ability to collaborate with others to ensure execution of objectives * Strong interpersonal skills and ability to engage and motivate team * Must be analytical and capable of translating data into actionable results Duties and Responsibilities: * Directly responsible for the supervision of assigned Service Coordinators, including workload planning and management, coaching, development and performance management. * Ensure daily work queues and appropriate resources are assigned to meet field operation's needs * Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets. * Collaborate closely with various departments to ensure cohesiveness in planning * Be available to team members to handle daily business questions and facilitate communication between Service Coordinator and districts where concerns arise. * Communicate key business initiatives, monthly metric standings, and core business values to team * Fully understand the Service Coordinators job function, daily activities, and work expectations * Monitors assesses and communicates performance and behavioral incidents with employees. Escalates issues to management and/or HR when necessary * Prepare and administer annual reviews Knowledge, Skills, and Abilities: * Knowledge of Safety protocols * Ability to understand and relate technical requirements * Proficient in Microsoft office products, such as PowerPoint, Word, and Excel * Strong communication skills (both written & verbal) * Effective problem-solving skills & acute analytical skills * Customer service oriented * Detail oriented with strong organizational & time management skills Education and Experience Required: * Bachelors degree preferred * 3+ years supervisory experience * 3+ years of service routing/logistics for multi-location units experience preferred * Propane experience a plus AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
$86k-107k yearly est. 9d ago
NOC Team Lead
Conterra Ultra Broadband Holdings, Inc. 3.5
Team leader job in Charlotte, NC
Job Title: NOC Team Lead
$43k-81k yearly est. Auto-Apply 10d ago

Learn more about team leader jobs

How much does a team leader earn in Concord, NC?

The average team leader in Concord, NC earns between $32,000 and $121,000 annually. This compares to the national average team leader range of $37,000 to $126,000.

Average team leader salary in Concord, NC

$62,000

$32,00010%

$62,000Median

$121,00090%

What are the biggest employers of Team Leaders in Concord, NC?

The biggest employers of Team Leaders in Concord, NC are:

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Team leader jobs in Concord, NC - 1,224 jobs

Manager, Salesforce CRM (Operational Lead)

Key Supervisor

Team Lead Fishing Marine

Vascular Ultrasound Supervisor Inpatient

Senior Team Manager

Customer Experience Lead

EHS Site Lead

Feature Lead - Technology - POS Software Application Support Team

Site Leader, Solutions Center

Team Leader

Senior Site Contracts Lead

NOC Team Lead

Team Lead

Key Supervisor

Footwear Camo Team Leader

Supervisor - Service Operations Support

NOC Team Lead

Team Lead

Supervisor - Service Operations Support (Charlotte, NC, US, 28217)

NOC Team Lead

Learn more about team leader jobs

How much does a team leader earn in Concord, NC?

What are the biggest employers of Team Leaders in Concord, NC?