ADP is hiring a Client Service Team Manager.
Are you ready to grow your career and lead a team at an established, respected, global company?
Are you empathic to client needs, the people you lead, and internal partners to drive success?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will lead a team that serves as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You'll leverage your project management and leadership expertise to assist in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team.
Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload while resolving any escalations from your team, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through leading a team that saves the day for our clients. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: ******************************************
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Lead the Daily Activities of Your Team. You will provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee the use of standard process workflows by your team. You will also track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. You will analyze team statistics and prepare reports for your leadership.
Coach and Develop. You will train and mentor team members and identify development needs across the team, working with your leaders to coordinate additional training as needed. You will evaluate associates on performance and complete performance appraisals. You will work in collaboration with your team members to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce Management to include scheduling and succession planning.
Manage escalations and resolve clients' issues. You will manage escalated client issues and provide direction to your team. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Implement Strategic Goals and Partner Internally. You will have an enhanced understanding of your Business Unit's strategic goals and will work to implement and achieve them. You will function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. You may participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.
TO SUCCEED IN THIS ROLE:
Required Qualifications
At least five years of client service experience
At least three years of people leadership experience
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
Experience noted above OR
Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE:
Preferred Qualifications
Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
$61k-126k yearly est. 2h ago
Looking for a job?
Let Zippia find it for you.
CS Team Manager Chat SBS
Adpcareers
Team leader job in El Paso, TX
ADP is hiring a Client Service Team Manager.
Are you ready to grow your career and lead a team at an established, respected, global company?
Are you empathic to client needs, the people you lead, and internal partners to drive success?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will lead a team that serves as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You'll leverage your project management and leadership expertise to assist in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team.
Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload while resolving any escalations from your team, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through leading a team that saves the day for our clients. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Lead the Daily Activities of Your Team. You will provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee the use of standard process workflows by your team. You will also track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. You will analyze team statistics and prepare reports for your leadership.
Coach and Develop. You will train and mentor team members and identify development needs across the team, working with your leaders to coordinate additional training as needed. You will evaluate associates on performance and complete performance appraisals. You will work in collaboration with your team members to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce Management to include scheduling and succession planning.
Manage escalations and resolve clients' issues. You will manage escalated client issues and provide direction to your team. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Implement Strategic Goals and Partner Internally. You will have an enhanced understanding of your Business Unit's strategic goals and will work to implement and achieve them. You will function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. You may participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.
TO SUCCEED IN THIS ROLE:
Required Qualifications
At least five years of client service experience
At least three years of people leadership experience
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
Experience noted above OR
Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE:
Preferred Qualifications
Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
$61k-126k yearly est. 2h ago
Retail Team Manager
Wahid Inc.
Team leader job in El Paso, TX
Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location
Achieve personal sales goals as well as assist employees with closing sales and customer service
Drive sales performance (Wireless & AT&T TV) through coaching and training
AT&T TV product knowledge checks
Stay up to date on all industry information and technology
Maintain and enforce all visual, housekeeping, and appearance standards
Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention
Conduct employee reviews, meetings, and training
Requirements
Must have a valid driver's license
Ability to work at least 45 hours work week
Reliable transportation
Excellent problem-solving skills
Establish and monitor store/kiosk work schedules
Ability to interpret and analyze sales and commission reports
Train, motivate and inspire a team to achieve maximum results
Ensure audit compliance at all times as required by the carrier
Must be at least 18 years of age
1-2 years of wireless sales management
3-4 years of wireless sales experience
College Degree Preferred, High School Diploma, or GED Required
$61k-126k yearly est. Auto-Apply 60d+ ago
Site Lead
Vertiv 4.5
Team leader job in El Paso, TX
At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals:
Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
Company leaders have many years of hands-on Field Service experience in this industry and many others
Tremendous focus is placed on employee technical and leadership development
Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
Company-wide commitment to promoting a strong work/life balance
An employer-of-choice for Veterans with technical backgrounds
The Site Leader will provide world class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Site Lead is required to work in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.
DUTIES & RESPONSIBILITIES:
ROLE SUMMARY
Provide jobsite construction and technical leadership for large projects
Working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment
Leads a multi-disciplinary on-site team consisting of Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors
Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site
Leads and supports start-up and site testing activities for assigned projects
Ensure sufficient manpower on-site each day to perform start-up and site testing work
Assist during start-up and site testing as necessary, depending upon man-power availability and site location
Provide daily status reports to Service Management, Project Management and sales rep
TECHNICAL RESPONSIBILITIES
Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade
Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY RESPONSIBILITIES
Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion
Responsible for the adherence and administration of all site and Vertiv Safety policies on job sites
Operates in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines - “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel
Must be a role model to fellow associates with regards to safety by setting a positive example
Lead by example with the use of STOP WORK Authority, Good Catch engagement, and timely closure of necessary corrective/preventative actions
ADMINISTRATIVE RESPONSIBILITIES
Ensure adherence to Vertiv Warranty process in partnership with Project Manager
Provide accurate and timely reporting in accordance with published guidelines
Timecards, expense reports, mileage reports, SR/task closure, forms, et al.
Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems
Maintain company property according to company policies
Credit cards, PPE, test equipment, laptop, smartphone, et al.
CUSTOMER SATISFACTION RESPONSIBILITIES
Provide proper and adequate communication to internal and external customers
Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations
Maintain customer satisfaction rates according to company guidelines
PERSONAL PERFORMANCE EXPECTATIONS
Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity
Capable of making timely decisions, technical and commercial, under pressure
Maintain productive utilization rate according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation process and procedures
In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv Behaviors
Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
Ability to handle stressful situations and provide a calming effect to customer
High level of diplomacy when interacting with internal and external customers
QUALIFICATIONS:
Experience (one or more of the following)
ASEET or ASMET preferred
Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or hvac equipment preferred
Six years military experience in a related field
Minimum 2 years of experience in Industrial construction management
Interpersonal Skills
Vertiv Behavior practitioner
Strong organizational skills
Independent operator
Strong verbal and written communication skills
Able to build and maintain trusting customer relationships
Collaborative and cooperative in high-stress environments
Able to communicate at all levels of an organization with a base level of executive presence
Able to quickly respond to changing customer priorities without disruption or resistance
Must be able to read and interpret electrical one-line diagrams and blueprints
In all aspects of the job, need to lead by example, and held to a higher standard of conduct
Product certifications up to date
Meet all aspects of the job description
Performance evaluation rating of meets all aspects of job requirement or better
Consistent performance and customer relation skills
Technical skills
Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision
Ability to summarize and report all work related tasks performed
Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
Recommend and direct activities at a customer site by leading technical activities of other technicians
Provide on-site customer consultation with the assistance of Project Leader(s)
Capable of providing project leadership and on-site direction for assigned projects
Expert in COHE procedures
Expert in site acceptance testing procedures and equipment
Computer skills
Advanced word processing, report generation
Spreadsheet processing
Electronic mail
Test equipment and data analysis programs
Familiarity with computer networks
Mechanical aptitude
WORKING CONDITIONS:
Job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months duration based upon the scope and schedule of the project
If assigned a project not located in the vicinity of Site Leader residence, travel will consist of a field rotation that includes (3) consecutive weeks on the customer site followed by (1) week of a service break in their home office whereby the Site Leader is expected to work their minimum of 40 hours on billable tasks and any administrative duties (i.e. Safety training, cycle counts, etc.) as necessary
Jobsites consisting of industrial new construction (greens field) or retrofit construction (browns field)
Flexible schedules (weekends, evenings, and holidays)
Valid driver's license
Deployable in the event of emergencies
PHYSICAL REQUIREMENTS:
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
**********************
. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
#LI-HR1
$75k-124k yearly est. Auto-Apply 60d+ ago
AME Site Leader
GE Healthcare Technologies Inc. 4.2
Team leader job in El Paso, TX
GE Healthcare is a leading global innovator in medical technology and digital solutions with more than 100 years of experience in the healthcare industry and around 50,000 employees worldwide. We enable clinicians to make faster, more informed decisions through smart devices, data analytics, applications, and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health digitalization, helping to drive productivity and improve outcomes for patients, providers, health systems, and researchers around the world.
Job Description
Key Responsibilities
* Act as a liaison between AME technology launches and the operations site to ensure a successful design transfer, share knowledge, coordinate production ramp-up, provide technical guidance to manufacturing engineering, and communicate progress to leadership on NPI, VCP, IB, and automation/digitalization projects.
* Maintain a strong connection with site needs and support requirements, building a positive relationship with the site to meet all project deliverables.
* Participate in site leadership meetings as part of the overall management team.
* Align with central AME functional leadership to drive project success at the local level.
* Provide technical leadership, mentoring, and project tracking to ensure on-time NPI launches, escalating risk elements as needed.
* Collaborate with cross-functional teams and analyze production data to identify trends, root causes, and process improvement opportunities.
* For projects transferred from Central AME and managed by the operations team, provide guidance, review, and approval of work instructions, PFMEA, GRR, capability studies, and control plans.
* Ensure compliance with safety standards, environmental requirements, and applicable regulations.
Required Qualifications
* Bachelor's degree in electrical engineering, mechatronics, computer engineering, or equivalent industrial experience with over 5 years of technical experience in process, test, or manufacturing engineering,
* Communication: Clear and effective communication with stakeholders at all levels.
* Change Management: Drive adoption of new processes and technologies, training engineers and technicians.
* Data-Driven Decision Making: Use data to guide process improvements and justify investments, employing tools such as 5 Whys, Ishikawa Diagrams, Lean Manufacturing, Six Sigma tools, and FMEA.
* Process Validation: Experience with IQ/OQ/PQ, Gage R&R, and capability studies (Cp, Cpk).
* Familiarity with PLC programming (e.g., Siemens, Allen-Bradley), robotics integration, and industrial communication protocols.
* Experience with automated inspection systems (e.g., machine vision, laser measurement, 3D scanning).
* Familiarity with AI/ML applications in manufacturing (e.g., anomaly detection, predictive analytics).
* Excellent problem-solving skills and ability to work independently or as part of a team.
Desired Qualifications
* Project Management: Lead cross-functional teams, manage schedules, budgets, and deliverables.
* Green Belt certification in Lean Six Sigma.
* Leadership experience with multiple NPI launches in regulated industries.
* Digital integration using sensors, IoT devices, and real-time data analytics to monitor and optimize all aspects of production.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
$112k-149k yearly est. 6d ago
AME Site Leader
Gehc
Team leader job in El Paso, TX
SummaryGE Healthcare is a leading global innovator in medical technology and digital solutions with more than 100 years of experience in the healthcare industry and around 50,000 employees worldwide. We enable clinicians to make faster, more informed decisions through smart devices, data analytics, applications, and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health digitalization, helping to drive productivity and improve outcomes for patients, providers, health systems, and researchers around the world.Job DescriptionKey Responsibilities
Act as a liaison between AME technology launches and the operations site to ensure a successful design transfer, share knowledge, coordinate production ramp-up, provide technical guidance to manufacturing engineering, and communicate progress to leadership on NPI, VCP, IB, and automation/digitalization projects.
Maintain a strong connection with site needs and support requirements, building a positive relationship with the site to meet all project deliverables.
Participate in site leadership meetings as part of the overall management team.
Align with central AME functional leadership to drive project success at the local level.
Provide technical leadership, mentoring, and project tracking to ensure on-time NPI launches, escalating risk elements as needed.
Collaborate with cross-functional teams and analyze production data to identify trends, root causes, and process improvement opportunities.
For projects transferred from Central AME and managed by the operations team, provide guidance, review, and approval of work instructions, PFMEA, GRR, capability studies, and control plans.
Ensure compliance with safety standards, environmental requirements, and applicable regulations.
Required Qualifications
Bachelor's degree in electrical engineering, mechatronics, computer engineering, or equivalent industrial experience with over 5 years of technical experience in process, test, or manufacturing engineering,
Communication: Clear and effective communication with stakeholders at all levels.
Change Management: Drive adoption of new processes and technologies, training engineers and technicians.
Data-Driven Decision Making: Use data to guide process improvements and justify investments, employing tools such as 5 Whys, Ishikawa Diagrams, Lean Manufacturing, Six Sigma tools, and FMEA.
Process Validation: Experience with IQ/OQ/PQ, Gage R&R, and capability studies (Cp, Cpk).
Familiarity with PLC programming (e.g., Siemens, Allen-Bradley), robotics integration, and industrial communication protocols.
Experience with automated inspection systems (e.g., machine vision, laser measurement, 3D scanning).
Familiarity with AI/ML applications in manufacturing (e.g., anomaly detection, predictive analytics).
Excellent problem-solving skills and ability to work independently or as part of a team.
Desired Qualifications
Project Management: Lead cross-functional teams, manage schedules, budgets, and deliverables.
Green Belt certification in Lean Six Sigma.
Leadership experience with multiple NPI launches in regulated industries.
Digital integration using sensors, IoT devices, and real-time data analytics to monitor and optimize all aspects of production.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
$52k-115k yearly est. Auto-Apply 7d ago
Seasonal Call Center Supervisor
Education Works 3.8
Team leader job in El Paso, TX
The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture.
This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities
Lead & Coach:
Lead and support a team of 20-25 student call center agents
Conduct regular 1:1 coaching sessions focused on performance, development, and engagement
Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals
Identify skill gaps and partner with training and leadershipteams to strengthen performance
Operational Excellence:
Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed
Partner with Workforce Management and Operations to ensure proper staffing and coverage
Ensure required training and continuous learning modules are completed on time
Uphold Intuit and EAW policies, standards, and compliance expectations
Customer & Client Support:
Handle escalated customer concerns with professionalism and care
Serve as a key liaison between agents, leadership, and clients to ensure alignment
Participate in weekly and monthly business reviews, sharing insights on team performance and trends
Escalate systemic issues and recommend process improvements when appropriate
Culture & Engagement:
Foster an inclusive, supportive team environment that balances accountability with recognition
Model professionalism, integrity, and a growth mindset
Support agent success through motivation, recognition, and clear expectations
What We're Looking For
Required Qualifications:
Associate or Bachelor's degree
3+ years of experience in a call center or customer service environment
Experience coaching, leading, or supervising others
Proven ability to handle customer escalations effectively
Strong communication, organization, and time-management skills
Comfort working in a fast-paced, metrics-driven environment
Proficiency with Microsoft Office and basic reporting tools
High level of professionalism and discretion with confidential information
Preferred Traits:
A passion for coaching and developing others
Strong problem-solving and analytical skills
Ability to multitask and adapt in a dynamic environment
Openness to feedback and continuous improvement
Why Join Us?
Develop your leadership skills in a real-world supervisory role
Gain experience working with a well-known client (Intuit)
Make a meaningful impact on student employee success
Be part of a supportive, collaborative team culture
Build experience that strengthens your future career opportunities
About UsEducation at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility.
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
$33k-43k yearly est. Auto-Apply 57d ago
Supervisor, Customer Service (Bilingual)
Charter Spectrum
Team leader job in El Paso, TX
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service.
MAJOR DUTIES AND RESPONSIBILITIES:
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills.
Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
Assist team with escalated customer issues.
Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.
Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed
Ensure Kronos payroll system is properly accounted for and accurately updated for team.
Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
Performs other duties as requested by management.
REQUIRED QUALIFICATIONS:
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English & Spanish
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to act with honesty and integrity
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of applicable products and services
Knowledge of general accounting and billing procedures
Good vision, including peripheral, and ability to adjust focus
Must be patient, flexible, dependable and have an outstanding attendance record
Experience with customer relations, communications and sales skills
Required Education
High School diploma with some college course work in business or related field; or equivalent experience
Required Related Work Experience and Number of Years
Customer service/call center experience - 5-7 yrs
Bilingual (English/Spanish)
PREFERRED QUALIFICATIONS & RELATED WORK EXPERIENCE:
Bachelor's Degree preferred
Supervisory or leadership experience (preferably of a team of 10 or more people) - 3+
Current/Previous experience in Cable/High speed Data services and/or experience in the Telecommunications industry preferred
WORKING CONDITIONS
Office environment
Exposure to moderate noise level
Shifts/Hours may vary
#LI-CS4
CCS450 2026-67825 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
$31k-45k yearly est. 14d ago
Conversion Operations Supervisor
Maersk 4.7
Team leader job in El Paso, TX
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Job Description
Summary:
Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, warehouse, or yard by performing the following duties.
Essential Duties and Responsibilities:
Reviews inbound appointment log and open order report each day in order to plan work activities.
Plans inbound and out bound schedules accordingly to meet customer metrics.
Determines staffing needs based on workload and schedules staff accordingly.
Assigns workers to specific duties based on workload and shipping schedules.
Reviews and updates operational procedures as necessary and ensures they are communicated to and understood by the warehouse associates.
Tracks productivity and qualifies performance by individual, function, and department.
Works with Inventory Control to ensure the highest level of inventory accuracy possible.
Manages payroll of department.
Advises employees on handling of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.
Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
Determines work procedures, prepares work schedules, and expedites workflow.
Issues written and oral instructions.
Ensures that proper safety procedures are followed.
Maintains harmony among workers and resolves grievances.
Supervisory Responsibilities
Directly supervises 20+ employees in the area of Operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
$42k-66k yearly est. Auto-Apply 60d+ ago
Front of House Team Lead
Desert Oak Barbecue
Team leader job in El Paso, TX
A TeamLeader is responsible for implementing strategies that team members use to achieve a goal, delegating tasks based on each member's strengths and skills and offering the training necessary to complete certain tasks. They are also responsible for inspiring and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed. Responsible for closing out each shift and delegating tasks throughout each shift.
$49k-102k yearly est. 60d+ ago
Team Lead
Trutemps
Team leader job in El Paso, TX
Temp Team Lead. Monday to friday 8am-5pm Area Rojas. $16.00 Support daily warehouse operations by leading a team of associates and making sure work is completed safely, accurately, and on time. This role acts as the first point of contact on the floor, helping coordinate tasks, solve problems as they come up, and keep productivity on track.
Key Responsibilities
-Lead and support a team of warehouse associates during assigned shifts
-Assign daily tasks such as picking, packing, shipping, receiving, and inventory handling
-Monitor workflow to meet productivity, accuracy, and shipping deadlines
-Train new hires on warehouse procedures, safety practices, and equipment use
-Enforce safety policies and promote a clean, organized work environment
-Communicate staffing needs, issues, and progress to supervisors
-Assist with inventory counts and help resolve discrepancies
Qualifications
-High school diploma or equivalent
-1-3 years of warehouse or logistics experience.
$49k-102k yearly est. 13d ago
Call Center Contact Tracing Supervisor
Onemci
Team leader job in Mesilla, NM
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. Supervisors in this are responsible for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives.
This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
--------------
_
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE DO?
The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures
Key Responsibilities:
Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling.
Responsible for coaching and developing reports on customer service processes and best practices.
Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
Drive a culture of accountability, continuous improvement, and personal excellence
Directs workforce management activities and sets performance goals and objectives accordingly
Develop and maintain strategy on ensuring customer satisfaction on all service interaction
Provide team motivation and development to maximize sales opportunities
Responsible for the overall performance and productivity of direct reports
Responsible for weekly payroll review and submission to ensure correct entries
Responsible for driving the growth of revenue and profit originating from a call center
Proven ability to meet performance, efficiency, and quality assurance targets
Monitoring of individual and team results to identify and act on both positive and negative performance
Communicate key messages effectively to ensure that direct reports are informed of process changes
Provide regular feedback to representatives regarding performance wins and areas of opportunity
Work with other departments in the organization, such as quality assurance, training, IT, and recruiting.
Develop and audit quality assurance strategies to ensure the delivery of world-class service
Determining work procedures, preparing work schedules, and expediting workflow
Responsible for hiring, coaching and terminating call center employees
Be a subject matter expert on your client's business
Manage remote employees as needed.
Other duties and responsibilities as assigned
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$28k-44k yearly est. Auto-Apply 60d+ ago
CCBHC - Care Coordinator - Team Lead
Families and Youth Inc. 3.5
Team leader job in Las Cruces, NM
Job DescriptionCCBHC - Care Coordinator - Team Lead
Families & Youth Innovations Plus (FYI+)
Position: Full-Time Provider (Direct Services)
Salary: $22.00 - $26.00 hourly (3 levels based on experience and education)
Reports To: Program Supervisor
Department: CCBHC
Job Summary
This position requires experience in care coordination and may involve mentoring new care coordinators or dealing with complex cases. This position requires traveling within Dona Ana County to conduct in-home care needs assessments and care planning sessions with participants (s) of all ages. The role is responsible for providing care coordination to participants with moderate to high needs. Key responsibilities include conducting in-person, community-based participant and family meetings as well as phone followups. Care coordinators review and conduct HRAs (Health Risk Assessments), create CNAs (Comprehensive Needs Assessments), and develop CCPs (Coordinated Care Plans) with participants. The position works collaboratively with other service teams to meet participants' needs and may involve assisting with connecting participants to appropriate services, advocating on their behalf, providing ongoing support, and monitoring the effectiveness of services. Care coordinators spend a significant portion of their time using writing, communication, and advocacy skills.
What you'll Do:
Demonstrate knowledge of how to prioritize and manage caseloads of participants receiving care coordination services effectively.
Demonstrate ability to mentor other care coordinators in documentation and care coordination
Provides Care Coordination and support for participants receiving mental health and substance abuse services. Works in collaboration with participants, family members and other providers to implement plans.
Provides assertive outreach, advocacy, support and follow-up to assigned participants. Documents all outreach attempts and ensures all services/ outreaches indicated in the coordinated care plan are provided in accordance with identified frequency.
Provides ongoing care coordination for assigned service recipients, including but not limited to assessment, planning, linking, monitoring, referral and advocacy. Care coordination may be done in an office setting, homes, or community settings in person and virtually.
Assists participants in building a natural support team. Integrates natural community support/resources, for any and all life domain area(s) identified as needing improvement, into the planning process and service delivery process.
Presents relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth-based services.
Identifies and reports all mandated reporting situations and Critical Incidents according to agency policy.
Educates participants and families on self-advocacy, effective use of services, planning skills, and how to monitor needs and progress.
What You Need:
Bachelor's Degree in a human services-related field, plus one year relevant experience, OR
Associate's Degree in human services plus at least three years of hands-on experience in mental health, OR
High School diploma or equivalent with a minimum of five years of supervised experience in behavioral health (subject to approval).
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, or knowledge of some of these programs and ability to learn others
People with lived/living experience with CYFD, Juvenile Justice systems, mental health or substance use recovery are encouraged to apply
Bilingual capabilities (English/Spanish) preferred
Must be able to pass a CYFD Background Check
$22-26 hourly 12d ago
Team Lead
Rack Room Shoes 4.2
Team leader job in El Paso, TX
29458
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 425
Rack Room Shoes 425
Pay Range:
Las Palmas Marketplace
11917 Suite B Gateway West
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
El Paso, Texas US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$31k-39k yearly est. 60d+ ago
Team Lead
Shack Slice & Brews
Team leader job in El Paso, TX
Be part of the leading team who are motivated, energetic, and are excited to coach teams to success. At The Shack we treat employees like family providing a fun and exciting environment. We believe the success of our restaurant reflects the motivative, energetic and outstanding leadership of our managers. In addition, we offer Vision, Dental, Health benefits and competitive wages. Are you ready to be a part of our Management Team?!
Company Overview:
The Shack Restaurants takes pride in being a locally owned business providing the Best Wings in our city since 2009! The Shack is not only known for the best wings in town but also for our delicious made from scratch menu items like burgers, appetizers, salads, and more. We offer a great atmosphere with sports, live music venues accompanied with great cocktails, and a great selection of beers.
Job Summary:
To direct the operations of the restaurant by planning, organizing, training, and leading restaurant staff to achieve necessary goals and objectives. To maintain and control costs, sales, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. You are to assist the General Manager in meeting overall goals required by the organization.
Responsibilities:
Promote, work, and act in a manner consistent with the mission of THE SHACK RESTAURANTS.
Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis.
Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always.
Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Compile and balance cash receipts at the end of the day or shift.
Perform various financial activities, such as cash handling, deposit preparation, and payroll.
Supervise and participate in kitchen and dining area cleaning activities.
Estimate ingredients and supplies required to prepare a recipe.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
Control inventories of food, equipment, smallware, and liquor, and report shortages.
Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Specify food portions and courses, production and time sequences, and workstation and equipment arrangements
Forecast staff, equipment, and supply requirements, based on a master menu.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
Be knowledgeable of restaurant policies regarding personnel.
Perform personnel actions, such as hiring and terminating staff, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
Continually strive to develop staff in all areas of managerial and professional development.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks
Attend all scheduled employee meetings and offers suggestions for improvement.
Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Qualifications:
Verbal and written business communication
Accepting responsibility for mistakes and correcting them
Problem-solving using analytical, creative and critical-thinking skills
Time-management and organizational skills
Flexibility to adapt to changes in business operations
Negotiating and resolving conflicts with employees and customers
Leadership skills to motivate, teach and encourage coworkers
2 years' experience as a restaurant general manager
Associates or bachelor's degree in business management or equivalent (based on experience)
Management TABC and Food Handlers Certifications
Compensation: $16.00 - $16.00 per hour
The Shack Restaurants takes pride in being a locally owned business providing the Best Wings in our city since 2009! The Shack Wings & Brews is not only known for the best wings in town but also for our delicious made from scratch menu items like burgers, appetizers, salads, and more. We offer a great atmosphere with sports, live music venues accompanied with great cocktails, and a great selection of beers. While The Shack Wings & Brews provide the best wings, our sister restaurant The Shack Slice & Brew provides a great variety of hand-crafted pizza, pasta, salads and so much more!
Check out some of our employee testimonials!
Melissa M | Victor E | Jules
$16-16 hourly Auto-Apply 60d+ ago
Cosmetic Merchandiser Team Lead
BDS Connected Solutions
Team leader job in Las Cruces, NM
At A Glance
As a Cosmetic Team Lead you'll manage a merchandising crew on-site as they execute cosmetic sets, such as reset, remodels, and new store execution, ensuring projects are completed on time and within budget. You'll help promote teamwork among the crew, store operations while ensuring our company and the retailer's standards are met. Our corporate office has planted roots in Tampa, FL, but we hire Cosmetic Team Leads all over the nation. We're hiring immediately!
Check out this video! *****************************
Whether you're applying with Apollo, BDS, MAG, White Hawk, or BTR, you're joining the same team: Channel Partners. One network. One purpose. One great place to grow.
Minimum Pay USD $16.00/Hr. Maximum Pay USD $18.00/Hr. What We Offer
Paid Mileage & Travel Pay where applicable
Per Diem & Hotel for Travelers
Limited benefit plans for everyday illnesses and accidents
Weekly Pay Schedule
Early Wage Access
W2 Employment
Assignments can range from 0-40 hours per week based on volume, how far you are willing to travel, and willingness to accept various other projects offered
What You'll Do
Represent Apollo and its' business units in all interactions with our retail partners, its' customers and external vendors.
Carry out the needs of the company while supporting all Apollo policies and procedures.
Communicate regularly with Project Manager and/or District Manager on assigned project updates, wins and opportunities.
Identify opportunities within assigned project and collaborate with Project Manager or District Manager on specific action plan to correct.
Ensure any project related reporting and scheduling are submitted on-time with accuracy.
Create a positive and engaging team environment with an open-door communication policy.
Delegate and monitor team performance to assigned project providing additional coaching and training where needed.
Motivate team members by providing positive feedback and recognition for outstanding performance.
Listen to team members' feedback and resolve any issues or conflicts.
Maintain safety standards per OSHA required guidelines and report accidents immediately.
Responsible to bring assigned project in or under budgeted hours.
Maintain safety standards per OSHA required guidelines and report accidents immediately.
What You'll Bring
Minimum of two years' retail industry experience, including merchandising, cosmetic resets and leadership experience.
Strong knowledge of cosmetic brands, as well as the cosmetic fixtures and graphics.
Ability to lead and train a team on cosmetic resets, while ensure the aisle remains shoppable.
Strong interpersonal including written and oral communication and customer support skills.
Working knowledge of plan-o-grams and floorplans with knowledge of blueprints; able to cross reference multiple documents.
Must have reliable transportation, a valid driver's license, auto insurance, internet access, and basic tools.
Must be able to work independently or as a member of a team.
Computer software knowledge, including, but not limited to, Microsoft Word, Excel, etc.
Personal mobile device required
Be willing to travel minimum 50%
Possible nights and weekends
95% of time dedicated to physical work: stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time, Lifting, pulling, and pushing materials and equipment also required
Lifting 50lbs+ of weight (frequently); repetitive motions
Precarious or high locations may be required; will be required to frequently climb and descend ladders
Possible daily and/or overnight travel required.
Important Information
Who is Apollo?
At Apollo, we're on a mission to make retailers and brands look their best! Because simply put, when products look good, they sell more.
Apollo is part of Channel Partners Solutions headquartered in Tampa, FL, but we hiring immediately all over the nation.
Our Culture
Our merchandisers are passionate about our mission and eager to complete their work on time and at the highest level of professionalism. We celebrate different backgrounds, experiences, and perspectives -encouraging everyone to grow within our company.
We're hiring immediately! Want to wear our shirt and badge? Cool. Let's chat!
For more information, please call our hotline at ************ or text us at
************.
#ARSEASY
$16-18 hourly Auto-Apply 48d ago
Southern New Mexico Donation Center Supervisor
Big Brothers Big Sisters Donation Center, Inc. 3.6
Team leader job in Las Cruces, NM
Job DescriptionDescription:
Job Type: Full-time (40 hours/week, flexible schedule; occasional weekend work required) Salary: $20.00 + per hour (depending on experience) + Benefits
Location: Based in Las Cruces, NM, with occasional travel to surrounding areas (e.g., Alamogordo, Silver City, Roswell)
Overview:
The Southern New Mexico Donation Center Supervisor is a dynamic, hands-on leadership role based in Las Cruces, NM, responsible for overseeing donation operations across the region. This includes supervising staff, managing logistics, fostering nonprofit partnerships, and supporting strategic growth. The ideal candidate is a self-motivated, solutions-driven professional with strong organizational and interpersonal skills who is prepared to grow into a management role. Travel to nearby communities like Alamogordo, Silver City, and Roswell will occasionally be required.
Key Responsibilities:
Supervise daily operations, staff, and scheduling for the Southern NM Donation Center.
Cross-train as a donation driver and be prepared to operate or assist on the box truck approximately 2 days a week & during staff absences or high-demand periods.
Dispatch and manage the route of one box truck, including maintenance coordination.
Serve as a backup driver when needed, including donation pick-ups in surrounding communities.
Manage administrative duties such as supply purchasing, recordkeeping, reporting, and scheduling.
Monitor operational performance, control expenses, and meet donation and efficiency goals.
Build and maintain relationships with local nonprofit organizations to expand donation sources.
Identify, propose, and oversee the placement of donation bins in new locations across the region.
Support and monitor operational metrics to ensure goals are met while staying within budget.
Lead by example, enforce safety protocols, and maintain compliance with all organizational policies.
Benefits:
Competitive pay with room for advancement
401(k) with company match
Medical, dental, and vision insurance
Paid time off, including vacation and holidays
Paid training and leadership development
Quarterly Performance bonuses and performance-based raises
Requirements:
Qualifications:
High school diploma required; college degree or related experience preferred.
2+ years of supervisory experience in logistics, transportation or sales.
Strong organizational and communication skills.
Comfortable with Microsoft Office (Word, Excel, Outlook); tech-savvy and detail-oriented.
Independent problem-solver with a track record of initiative and reliability.
Strong written and verbal communication skills.
Experience managing a budget and tracking performance goals.
Valid NM driver's license required (no CDL necessary). Must be willing to be trained to drive a medium duty box truck.
Ability to lift 25-35 pounds regularly and up to 75 pounds occasionally with assistance.
Willingness to travel to locations like Alamogordo, Silver City, and Roswell as needed.
Must pass a criminal background check and DOT drug screening/physical.
Flexible availability, including occasional weekends.
Pre-Employment Requirements:
Criminal background check
DOT drug screen and physical examination
$20 hourly 28d ago
Site Leader - El Paso
Vertiv Holdings, LLC 4.5
Team leader job in El Paso, TX
At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals:
* Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
* Company leaders have many years of hands-on Field Service experience in this industry and many others
* Tremendous focus is placed on employee technical and leadership development
* Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
* Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
* Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
* Company-wide commitment to promoting a strong work/life balance
* An employer-of-choice for Veterans with technical backgrounds
The Site Leader will provide world class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Site Lead is required to work in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.
DUTIES & RESPONSIBILITIES:
ROLE SUMMARY
* Provide jobsite construction and technical leadership for large projects
* Working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment
* Leads a multi-disciplinary on-site team consisting of Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors
* Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site
* Leads and supports start-up and site testing activities for assigned projects
* Ensure sufficient manpower on-site each day to perform start-up and site testing work
* Assist during start-up and site testing as necessary, depending upon man-power availability and site location
* Provide daily status reports to Service Management, Project Management and sales rep
TECHNICAL RESPONSIBILITIES
* Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade
* Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY RESPONSIBILITIES
* Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion
* Responsible for the adherence and administration of all site and Vertiv Safety policies on job sites
* Operates in a safe manner in accordance with published safety guidelines
* Must wear appropriate PPE as per company guidelines and accordance with job duties
* Adhere to work hours policy guidelines - "14 hours rule"
* Report all work related accidents or injuries within 24 hours to the appropriate personnel
* Must be a role model to fellow associates with regards to safety by setting a positive example
* Lead by example with the use of STOP WORK Authority, Good Catch engagement, and timely closure of necessary corrective/preventative actions
ADMINISTRATIVE RESPONSIBILITIES
* Ensure adherence to Vertiv Warranty process in partnership with Project Manager
* Provide accurate and timely reporting in accordance with published guidelines
* Timecards, expense reports, mileage reports, SR/task closure, forms, et al.
* Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems
* Maintain company property according to company policies
* Credit cards, PPE, test equipment, laptop, smartphone, et al.
CUSTOMER SATISFACTION RESPONSIBILITIES
* Provide proper and adequate communication to internal and external customers
* Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations
* Maintain customer satisfaction rates according to company guidelines
PERSONAL PERFORMANCE EXPECTATIONS
* Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity
* Capable of making timely decisions, technical and commercial, under pressure
* Maintain productive utilization rate according to company guidelines
* Adhere to company dress code and safety regulations
* Understand and comply with company startup/escalation process and procedures
* In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv Behaviors
* Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
* Ability to handle stressful situations and provide a calming effect to customer
* High level of diplomacy when interacting with internal and external customers
QUALIFICATIONS:
* Experience (one or more of the following)
* ASEET or ASMET preferred
* Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or hvac equipment preferred
* Six years military experience in a related field
* Minimum 2 years of experience in Industrial construction management
* Interpersonal Skills
* Vertiv Behavior practitioner
* Strong organizational skills
* Independent operator
* Strong verbal and written communication skills
* Able to build and maintain trusting customer relationships
* Collaborative and cooperative in high-stress environments
* Able to communicate at all levels of an organization with a base level of executive presence
* Able to quickly respond to changing customer priorities without disruption or resistance
* Must be able to read and interpret electrical one-line diagrams and blueprints
* In all aspects of the job, need to lead by example, and held to a higher standard of conduct
* Product certifications up to date
* Meet all aspects of the job description
* Performance evaluation rating of meets all aspects of job requirement or better
* Consistent performance and customer relation skills
* Technical skills
* Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision
* Ability to summarize and report all work related tasks performed
* Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
* Recommend and direct activities at a customer site by leading technical activities of other technicians
* Provide on-site customer consultation with the assistance of Project Leader(s)
* Capable of providing project leadership and on-site direction for assigned projects
* Expert in COHE procedures
* Expert in site acceptance testing procedures and equipment
* Computer skills
* Advanced word processing, report generation
* Spreadsheet processing
* Electronic mail
* Test equipment and data analysis programs
* Familiarity with computer networks
* Mechanical aptitude
WORKING CONDITIONS:
* Job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months duration based upon the scope and schedule of the project
* If assigned a project not located in the vicinity of Site Leader residence, travel will consist of a field rotation that includes (3) consecutive weeks on the customer site followed by (1) week of a service break in their home office whereby the Site Leader is expected to work their minimum of 40 hours on billable tasks and any administrative duties (i.e. Safety training, cycle counts, etc.) as necessary
* Jobsites consisting of industrial new construction (greens field) or retrofit construction (browns field)
* Flexible schedules (weekends, evenings, and holidays)
* Valid driver's license
* Deployable in the event of emergencies
PHYSICAL REQUIREMENTS:
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
* Customer Focus
* Operational Excellence
* High-Performance Culture
* Innovation
* Financial Strength
OUR BEHAVIORS
* Own It
* Act With Urgency
* Foster a Customer-First Mindset
* Think Big and Execute
* Lead by Example
* Drive Continuous Improvement
* Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to **********************. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
$75k-124k yearly est. Auto-Apply 42d ago
Retail Team Manager
Wahid Inc.
Team leader job in Las Cruces, NM
Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location
Achieve personal sales goals as well as assist employees with closing sales and customer service
Drive sales performance (Wireless & AT&T TV) through coaching and training
AT&T TV product knowledge checks
Stay up to date on all industry information and technology
Maintain and enforce all visual, housekeeping, and appearance standards
Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention
Conduct employee reviews, meetings, and training
Requirements
Must have a valid drivers license
Ability to work at least 45 hours work week
Reliable transportation
Excellent problem-solving skills
Establish and monitor store/kiosk work schedules
Ability to interpret and analyze sales and commission reports
Train, motivate and inspire a team to achieve maximum results
Ensure audit compliance at all times as required by the carrier
Must be at least 18 years of age
1-2 years of wireless sales management
3-4 years of wireless sales experience
College Degree Preferred, High School Diploma, or GED Required
$54k-112k yearly est. Auto-Apply 60d+ ago
Team Lead
Rack Room Shoes Inc. 4.2
Team leader job in El Paso, TX
29458 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 425
Rack Room Shoes 425
Pay Range:
Las Palmas Marketplace
11917 Suite B Gateway West
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
El Paso, Texas US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
The average team leader in El Paso, TX earns between $35,000 and $141,000 annually. This compares to the national average team leader range of $37,000 to $126,000.
Average team leader salary in El Paso, TX
$71,000
What are the biggest employers of Team Leaders in El Paso, TX?
The biggest employers of Team Leaders in El Paso, TX are: