Team leader jobs in Glendale, CA - 2,355 jobs

Reports to: VP of Operations Type: Full-Time About Us Olive Ateliers is a fast-growing, founder-led lifestyle brand entering a pivotal next chapter. What began as a business rooted in sourcing and retailing vintage objects from around the world is now evolving into a design-led home furnishings company, with rapidly expanding proprietary collections produced through a trusted network of global partners. As we grow from a cult-favorite retail concept into a nationally recognized luxury consumer brand, we're building the operational engine that will power this next exciting phase of growth. The Opportunity We're hiring a visionary Customer Experience Lead to shape the future of Olive Ateliers' end to end customer journey. This is a career defining role for someone who wants to build a CX function from the ground up, elevating and scaling the customer experience of a brand known for being far from average. You will work closely with our VP of Operations to define how exceptional care comes to life for our customers and set the standard for warmth, precision, and hospitality as we grow. As Customer Experience Lead, you will champion the quality, humanity, and consistency of every interaction while building the systems and processes that make great work repeatable. Your focus will include elevated communication, deep product expertise, thoughtful post purchase support, and seamless delivery coordination, all designed to create moments that consistently feel above and beyond. This role is deeply cross functional, connecting Sales and Operations to create clarity, eliminate friction, and deliver an experience as thoughtfully crafted as the pieces we offer. As Olive Ateliers scales, this role will expand in impact and responsibility, opening the door to meaningful leadership growth. Responsibilities Customer Care & Communication Establish and uphold Olive Ateliers' CX standards, tone, and service expectations across all channels, ensuring brand voice is reflected in every touchpoint. Create clear escalation routines and guide cross-functional teams through complex customer issues to ensure efficient, thoughtful resolution. Manage all customer inquiries across all current and future customer channels, including email, text, chat, phone, social, and any potential marketplace platforms. Track, prioritize, and resolve tickets and related inquiries within SLA standards. Product Expertise & Sales Support Serve as the primary resource for customer-facing product knowledge, ensuring accurate, elevated information is documented and shared to support the broader guest experience across Operations and Sales. Provide knowledgeable, consultative responses to product inquiries (dimensions, finishes, availability) and order inquiries, ensuring customers and sales teams feel guided and informed. Leverage Warehouse inventory systems and physical point-of-access to provide real-time product availability updates, supporting seamless sales and customer experience. Manage product holds with accuracy, maintaining confidence in our internal processes. Process Development & Growth Build and maintain a comprehensive knowledge base (FAQs, policies, product details). Recommend and regularly roll out improvements to Gorgias macros and automations. Collaborate with Sales, Marketing, and Operations teams to align service policies and processes. Lead ongoing refinement of customer policies, support workflows, and service standards in partnership with Sales, Marketing, and Operations leadership. Support the continuous improvement roadmap for the customer journey as we expand. Leadership & Collaboration Model Olive Ateliers' service standards and coach internal partners on customer-first practices. Act as the voice of the customer in cross-functional meetings, ensuring clarity, consistency, and elevated experience across departments. Collaborate with the VP of Operations on service strategy, customer policies, and continuous improvement initiatives. Spearhead future CX team development by helping to define roles, onboarding, documentation, and training as CX headcount expands. This is a hands on, player coach role: you will be in the work every day while building the standards, systems, and future team that will scale it. Requirements 3+ years of experience in customer experience, client services, account management, or operations support, ideally within a fast growing or premium consumer brand. Proven ability to deliver exceptional customer care with warmth, clarity, and hospitality; you know how to make people feel heard and supported. Demonstrated ability to lead cross-functional initiatives and influence partners across Sales, Operations, Logistics, and Warehouse without formal authority. Strong analytical skills with the ability to interpret customer trends, identify root causes, and translate insights into actionable process improvements. Ability to create structure in ambiguity, build scalable processes, and bring consistency to a rapidly evolving environment. Experience with Shopify required; familiarity with Gorgias strongly preferred. Comfort working within a fast paced support or CRM platform environment. Outstanding written and verbal communication skills with a customer-first mindset; you can adjust tone effortlessly while maintaining brand voice. Genuine passion for helping people, solving problems thoughtfully, and elevating every touchpoint of the customer journey. Must be based in Los Angeles and able to work onsite at Commerce. Ability to lift up to 30 lbs manually (or with appropriate equipment). This role is ideal for a hands-on, proactive, and insights-driven individual who thrives in a fast-paced environment and is excited to help define the future of customer experience at Olive Ateliers. Compensation & Benefits $70-80k salary, commensurate with experience and capabilities Long-term incentive program aligned with company growth 401k: Generous employer match (eligibility requirements and vesting applies) Subsidized company health benefits $500 Olive Ateliers shopping credit per quarter 40% off retail merchandise Accrued PTO Vacation & Sick Days A dynamic work environment with long-term growth opportunities

A leading engineering consultancy is seeking a Client Service Director to manage and expand their water and wastewater practice. This senior role requires a proven track record in client relationships, business development, and team leadership. Ideal candidates should have over 15 years of experience, a relevant degree, and strong communication skills. The position supports a hybrid model of work and offers a salary range between $160,000 and $235,000, alongside a comprehensive benefits package. #J-18808-Ljbffr

A leading apparel brand is seeking a Sr. Manager for Sales - Global Men's Product to develop commercial plans and collaborate with both U.S. and international teams. This role requires strong analytical skills and a deep understanding of wholesale strategies, with at least 3 years in the apparel industry and 5 years in sales or account management. This position offers a salary range of $141,200 to $176,500 annually with a hybrid working model. #J-18808-Ljbffr

A leading HR consulting firm in Los Angeles seeks a skilled consultant to enhance project implementations and train partners. Responsibilities include daily team meetings, analyzing technical issues, ensuring quality checks, and conducting customer training. Ideal candidates should have strong organizational skills and a commitment to delivering excellent consulting services. This role offers opportunities for growth and coordination with senior management. #J-18808-Ljbffr

Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Education Requirement: A. High School Diploma or Equivalent Day-to-Day Responsibilities/Workload: Position Summary: We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period. Key Responsibilities: • Supervise daily operations of in-person claims advisor teams at the designated support center. • Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers. • Monitor team performance, customer interactions, and adherence to claims intake protocols. • Provide coaching, real-time support, and conflict resolution for front-line staff. • Escalate complex or sensitive customer issues to appropriate internal teams. • Collaborate with program leadership to ensure service levels meet KPIs. • Maintain accurate documentation of team activities, customer feedback, and operational metrics. • Ensure compliance with safety, privacy, and utility-specific policies. Required Skills/Attributes: Required Qualifications: • High school diploma or equivalent (Associate's or Bachelor's degree preferred). • Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based. • Strong leadership and coaching skills, especially in high-stress or crisis environments. • Excellent interpersonal and communication skills. • Experience working with vulnerable populations or in emergency response settings. • Proficiency in basic digital tools (e.g., CRM systems, document handling platforms). • Experience in utility services, insurance claims, or healthcare. Desired Skills/Attributes: • Bilingual (Spanish or other languages) a plus. • Familiarity with trauma-informed customer service practices.

Our client, a Fortune 500 Medical Device company, has engaged GForce Life Sciences to source a skilled Clinical Site Lead (CSL). The CSL will oversee clinical study site maintenance, data collection, and field monitoring to ensure compliance with protocols, regulations, and Good Clinical Practices. Responsibilities include managing essential documents, resolving data discrepancies, reviewing adverse events, and coordinating site initiation. The role requires analytical problem-solving, process optimization, and continuous quality improvement. The CSL will monitor site performance, identify areas for improvement, and provide solutions to management. Job Duties Monitors clinical studies at sites in an assigned territory (and others as requested) to ensure compliance with applicable regulatory requirements, Good Clinical Practice, and accuracy standards inclusive of site initiation, periodic, and close-out visits. Ensures both regulatory and clinical protocol compliance is maintained for all assigned clinical projects. Reviewing data and source documentation from investigational sites for accuracy and completeness Ensuring adverse events and protocol deviations are reported in an efficient manner Ensuring that device complaints and malfunctions are reported according to the client's Policies and Procedures Resolving and/or facilitating resolution of problems including identification of cause and actions to prevent reoccurrence Coordinates with study teams, field clinical engineers or designee and specialists. Enroll sites into new and ongoing clinical studies Facilitate enrollment of study subjects via site coordinators Facilitate resolution of data queries and action items at clinical sites Promptly reports the findings of monitoring visits according to the client's processes. Collaborates with in-house teams to ensure complete submission of study documents. Trains site personnel to ensure compliance with the study protocol and local regulations. Requirements Bachelor's Degree - Preferably with an academic focus in natural science, pre-medicine, nursing, bioengineering, or a related academic field. 10+ years of clinical trial monitoring experience required. Familiarity with cardiac, vascular, and/or neuromodulation technologies. Previous related experience in a medical device/pharmaceutical company or relevant clinical experience in a clinical/hospital environment. Preferred Qualifications A general familiarity with cardiac, vascular, and/or neuromodulation technologies. Certification by an industry-recognized professional society (i.e. Society of Clinical Research Associates (SoCRA) or Association of Clinical Research Professionals (ACRP) or accredited institution Term & Start Remote; Ideally located in Southern CA or Phoenix, AZ 50-75% travel (depending on clinical trials) 12-month contract (extension probable) Benefits available (Medical, Dental, Vision, 401k)

Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization Provide polished, high-touch service to all visitors and external guests Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests Train and support team members on established processes, tools, and workflows Foster a collaborative team environment where ownership and accountability are shared across all agents Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times Qualifications We're interested in candidates who: Communicate clearly and professionally, both verbally and in writing Consistently deliver exceptional customer service and take pride in exceeding expectations Demonstrate sound judgment and the ability to assess situations and take initiative independently Has had previous management or lead experience in a customer support role And who have: A high school diploma or equivalent At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment Administrative experience, preferably within a professional services or corporate setting The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

A leading financial services company in Seattle is seeking a Tax Credits Operations expert. This role focuses on resolving customer inquiries regarding tax credits, educating small businesses, and improving processes. Ideal candidates have at least 2 years of customer-facing experience in technology or financial services. A detail-oriented, proactive problem solver is essential. The company offers competitive compensation and a collaborative workplace environment. #J-18808-Ljbffr

A leading aerospace organization is seeking a Strategic Sourcing Buyer Level III for its Supply Chain department. This full-time, onsite role requires expertise in strategic sourcing, supplier management, and category leadership. The ideal candidate will have a Bachelor's degree and at least 4 years of relevant experience. The position offers a competitive salary ranging from $75,300 to $113,000, alongside various employee benefits. #J-18808-Ljbffr

We are seeking an experienced Supply Chain Consulting Leader to serve as the overall Business Process Lead for a global SAP S/4 transformation. This role will lead end-to-end process design across Order-to-Cash (OTC), Procure-to-Pay (P2P), and Logistics/Warehousing, ensuring integration, standardization, and adoption. As head of the Supply Chain Process Centre of Excellence (COE), this individual will oversee track leads, align stakeholders, and deliver measurable business outcomes. Key Responsibilities Lead global design and governance of supply chain processes across OTC, P2P, and Logistics/Warehousing. Manage, mentor, and coordinate the three track leads within the Supply Chain Process COE. Ensure processes are harmonized and aligned to SAP S/4 capabilities without over-customization. Facilitate cross-functional decision-making and resolve process design issues. Partner with OCM leads to embed adoption, communications, and training into the program. Oversee deliverables across design, testing, cutover, and hypercare phases. Qualifications 12+ years of supply chain consulting or process leadership experience, with global transformation exposure. Previous consulting experience is required; Big 4 or Tier 1 IT services consulting firm strongly preferred. Demonstrated success leading large-scale ERP-enabled supply chain transformations. Strong executive communication, stakeholder management, and facilitation skills. Experience in Retail and CPG is required. SAP ECC/SAP S/4 HANA exposure is a plus. Additional Requirements Location: Onsite in Corona, CA (hybrid, in-office Tuesday through Thursday). Openness to domestic and international travel. Education: Bachelor's degree in Business, Supply Chain, Engineering, or related field (Master's preferred).

Our client, global industrial equipment manufacturer is looking for Korean Bilingual Logistics Team Leader - Forklift operation PLUS near Downey, CA. Responsibilities of Korean Bilingual Logistics Team Leader - Forklift operation PLUS · Oversee the logistics operation of the warehouse, preparing and completing shipping according to schedule (load, pack, wrap, label, ship), receiving and processing warehouse stock products (pick, unload, label, store) · Manage warehouse workers and ensure adherence to rules and workplace policies · Monitor inventory and ensure deliveries are made on time · Communicate with vendors regards contracts, shipments and etc. · Communicate with customers directly to respond to their needs · Build and maintain a professional relationship with team member for effective communication · Manage employee's schedule · Other duties as assigned Qualifications of Korean Bilingual Logistics Team Leader - Forklift operation PLUS · 3-4 years of experience in warehouse operation supervisory experience · 2+ years of forklift operation experience · High school diploma · Strong leadership skills in a team environment and skills to bring a positive atmosphere to the team · Ability to be flexible to work effectively with a wide variety of people and to work responsibly and effectively in a multicultural environment · Business-level in both Korean and English language skills (Reading, Speaking, Listening, Writing) · Ability to multi-task and perform duties time efficiently · Team-worker, Detail-oriented, Responsible, Punctual, Self-motivated · Proficient in Microsoft Office suite, especially Excel · While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 75 pounds, lift in excess of 75 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands. This position is required to work in a manufacturing environment facility. When in the plant, the worker is frequently exposed to moving mechanical parts. The noise level in the work environment is usually loud. Hard hats, steel toe safety shoes, and safety glasses are required in all production areas. ========================================================= Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in NA recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success. We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. We prioritize direct applicants; third-party resumes may not be reviewed.

A renowned restaurant group in Costa Mesa, California, is seeking a Vice President of Accounting to oversee all accounting operations including financial reporting, general ledger, payroll, and compliance. This leadership role involves ensuring accurate and timely financial statements, contributing to strategic decision-making, and managing a high-performing accounting team. Candidates should have a Bachelor's degree in Accounting, a CPA, over 10 years of relevant experience, and strong leadership skills. Competence in financial reporting and restaurant operations is essential. #J-18808-Ljbffr

A leading Growth Invention company is seeking a Principal, Motion Design to oversee animation projects across branding and marketing. This remote role requires 5+ years of experience in motion design and a strong portfolio. Responsibilities include creating motion graphics, collaborating with teams, and developing visual concepts. The position offers competitive salary options ranging from $95,100 to $120,000 annually based on location and includes comprehensive benefits like healthcare and paid time off. #J-18808-Ljbffr

Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit **************** At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive. To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve. Are you ready to set the standard for Premium apparel? The Sales Lead/Retail Keyholder is support to their Store Manager & upper management team in driving a performance based culture within their location, while focusing on delivering exceptional customer experience. The Keyholder should be passionate about fashion, styling, client connection, and developing talent. The Keyholder leads alongside their Management Team and is a brand ambassador for our customer and internal team. Major Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. Monitor and assess retail store performance, including sales, product levels by season, and general compliance with company standards and policies in partnership with Store Leadership. Apply a strong understanding of business acumen to drive the business and help build longterm solutions. Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand. Be the example for your team in creating and fostering lasting relationships with customers. Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales. Assist in merchandising and maintenance of the sales floor. Provide honest and confident feedback to customers about style and fit Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and cleaning Responsible for opening and closing the store & directly managing a team alongside Store Leadership Support the day-to-day performance of the retail store team, enabling an incredible employee experience through regular feedback and performance based discussion. Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Prior experience in a retail/boutique store dealing with high-end goods, and clientele oriented sales Minimum 2 years Retail Experience Minimum 1 year Retail Management Experience Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the FWRD brand life-style Exceptional organizational skills, follow through and attention to detail Strong problem solving attitude Collaborative spirit and proactive attitude. Excellent written and verbal communication skills Must have availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive sales Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty to FWRD Motivated and willing to go above and beyond to service the client Strong attention to detail Minimum Qualifications: Proficient in Gmail, excel, word and online navigation In-Store Retail experience Luxury preferred Understanding of garment bodies and fashion trends Understanding of retail metrics and terms A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day. A reasonable estimate of the current base hourly range is $25/hr - $30/hr. ATTENTION: After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

A leading senior living community in Santa Monica is seeking a Facility Maintenance Manager to oversee the maintenance and repair of the community. The role involves directing maintenance staff, conducting inspections, and ensuring compliance with safety standards. Candidates should have an Associate's degree and 3 to 5 years of experience in maintenance. Excellent problem-solving and leadership skills are essential. The position offers a competitive salary ranging from $71,620 to $91,240 annually. #J-18808-Ljbffr

Posted Monday, September 8, 2025 at 10:00 AM YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve. The Role: As a Sales Lead, you'll be an integral part of our store's day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment. What You'll Do: Lead by example and provide top-notch guest service to ensure every visitor has the best shopping experience possible. Engage with guests in a lively, welcoming, and entertaining manner, turning ordinary shopping trips into exciting adventures. Support store operations, from handling cash to managing inventory, and keep things running smoothly for your fellow team members. What We're Looking For: Retail rockstar with prior experience as a keyholder or in a supervisory role. Merchandising maven with a flair for organizing and presenting products that catch guests' attention. A friendly, outgoing personality that naturally draws people in. Comfortable with a flexible schedule - weekends, evenings, and holidays are part of the fun! Someone who loves to interact with guests of all ages and is proactive in showcasing our amazing products. Physical Demands: Frequent standing, walking, and occasional reaching, climbing, kneeling, or crouching. Must be able to lift and move up to 40 pounds regularly. BRING YOUR PASSION AND TALENT TO OUR TEAM! Ready to make an impact and be part of something extraordinary?Apply today and take the next step in your career journey with us! Event Network celebrates diversity and is proud to be an equal-opportunity employer. We're committed to creating an inclusive environment for all Team Members. Employee Benefits Event Network offers full-time team members a comprehensive total rewards package with a variety of coverage options. Health and Wellness Benefits: Medical, Dental, and Vision Insurance; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance. Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Paid Time Off: Vacation Accrual; Sick Time Nine Paid Holidays Profit Sharing Bonus Plan Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more. #J-18808-Ljbffr

A community-focused grocery chain is seeking a Store Manager to oversee operations and drive profitability across various locations in California. The ideal candidate will lead the team in delivering outstanding customer service, manage store functions, and support employee development in a respectful and inclusive workplace. With a passion for health and community, this role offers a competitive salary range of $75,000 to $110,000 per year, along with comprehensive benefits, including medical and 401(k). #J-18808-Ljbffr

A leading company in sales is seeking an experienced Director of Sales to lead their team in Huntington Beach. This onsite role offers the chance to shape sales strategies and foster team performance. The ideal candidate will have a strong track record in sales management and excellent leadership skills. Responsibilities include setting sales goals, mentoring the team, and nurturing client relationships to maximize satisfaction and loyalty. The role comes with a competitive benefits package. #J-18808-Ljbffr

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Summary The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives. Essential Duties & Responsibilities: Customer Service Project a positive representation of Ace Retail Group. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Project a friendly, outgoing demeanor; work well with customers as well as associates. Ensure all calls and pages are answered promptly, courteously and effectively. Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration. Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations Ensure a positive, professional and safe work environment for all associates. Supervise the general operations of the entire store. Responsible for opening and closing the store. Assist with the implementation of Store Support Center programs. Help ensure successful Loss Prevention, Safety and Internal Audits. Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store. Communicate any operational or managerial issues to the General Manager in a timely manner. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Help ensure that weekly price changes and label updates are completed timely and accurately. Assist with all cashiering functions including training, maintenance, audits, and reports. Perform all other duties as assigned. Inventory & Merchandising Help ensure forklift operations and receiving is completed in a safe and efficient way. Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely. Assist with maintenance of back stock levels. Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. Assist with merchandise resets throughout the store. Assist to ensure all signage is current in the store. Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Leadership Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising. Lead by example; be approachable by all associates and customers. Assist in training of all associates. Participate in store meetings. Communicate any merchandising, cost control or sales idea to the General Manager for follow up. Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE Striving to be our best through continuous improvement and inspiration. LOVE Love the people, love the work and love the results. INTEGRITY Honesty, reliability, high character and ethical behavior. GRATITUDE Appreciating being in the business of serving others. HUMILITY A modest and respectful approach to leadership and work. TEAMWORK Collaboration over control or credit; together we are Ace. Previous retail management experience preferred. Hardware experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details Starting $19.50 For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail