Team leader job description

The RCT has regional responsibility (NAFTA) for the Stellantis account for commercial/ technical topics and customer project management
Specific responsibilities:

•Responsible for definition of regional customer strategy (e. g., product, pricing, growth, customer trends) for all relevant markets in alignment with mgmt.

•Creation of Customer Relation Ship and Man-mapping: Identify key players, opinion leaders and decision makers at remaining customer levels on regional level

•Support of GCT in global GCT budget-planning (cost and HC) & -tracking or responsible for RCT budget-planning & -tracking (Project /CF / Actual)

•Acquisition planning and management on regional level.

•Acquisition Lead in NA for the XC related products (e.g. Infotainment, Instrumentation, ADAS, SW)

•Approval of business potentials, consolidation of global customer trends and requirements, market activities and competitor information; collaboration with mgmt.; volume split to customer projects and price planning, special revenues on regional level. Approval of price maintenance (into Global Price Master) on regional level

•Responsible for understanding customer needs & customer processes to derive customer strategy and in implementation & execution of customer relationship management and advanced competence concerning competitive intelligence.

•Approval of GB specific pre-selling activities aligned with central sales and acquisition strategy for specific OEM sourcing on reg. level: use acquisition tools (battle plan e. g. job stopper, war gaming, specific acquisition man-mapping) for relevant acquisitions

•Approval of pricing strategy; quote calculation (bottom-line); customer quote letter according to customer template (legal entity) incl. dual signature; Sales Price Analysis for respective product/component; price negotiations and conclusions within released "bottom line" (product price, application/calibration costs, tooling, logistics, samples etc.) on regional level

•Lead of regional project team (incl. necessary skills and competencies of project team members and contributors); project objective and targets (time, cost, spec., budget and profit, scope, quality, procurement) incl. escalation if project target is jeopardized; product change management activities (commercial clarification through customer product manager) on reg. level

•Responsible for adhering to the compliance requirement. In her/his role as supervisor the RCT is responsible for preventing or hindering, through adequate supervision, violations of the Compliance Requirement in her/his area of responsibility.

Leadership:

•Target responsible is the Global Customer Team Leader, located in France.

Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures .
Responsibilities:

- Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics

- 80% of your day will consist of coaching and educating agents on how to improve their performance

- Create an environment focusing on fun, enthusiasm and accountability

- Take initiative and show leadership by creating performance improvement plans

- Administer coaching and disciplinary action when appropriate

- Handle both internal and client led performance discussions

- Perform other related duties and assignments as required and as assigned by supervisor or other management

- Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately .

Qualifications:

- College degree preferred or equivalent work experience required

- Must be Product Trained with at least 3 months experience

- Minimum 2 years call center supervisory experience in high paced customer focused environment

- Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others

- Solid organizational, administrative, leadership and time management skills

- Ability to demonstrate personal ownership of tasks and follow through to obtain desired results

- Must have a keen sense of attention to detail

- Skilled in determining why and how tasks should be attempted and their effective completion

- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills

- Typing speed of 25 wpm

- Excellent written and verbal communication skills consistent with North American business standards

- Must have availability to work various shifts influenced by current business needs

- High school diploma or GED required

- Excellent attendance history is required

- Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks

Will work close to machinery and belts inside warehouse-hot in summer & cold in winter. Supervisor will be responsible for learning specified methods and safety training within a specified period. Selected employee will be responsible for production, timecards and reports to be completed in a timely manner. May supervise a group of up to 15, part time employees. Multitasking & leadership skills are a must. Must be able to lead the team and handle a position of responsibility.

• Part-time: up to 5 ½ hours per day, 5 days per week.

• Extended hours may be required as service needs dictate.

• Report to work on a regular and timely basis.

Work in an environment with:

• variable temperatures and humidity

• exposure to dust, dirt, and noise

• enclosed work area

• outside inclement weather

• elevated heights and uneven work surfaces

Work cooperatively in a diverse work environment

Demonstrate cognitive ability to:

• follow directions and routines

• work independently with appropriate judgment

• exhibit spatial awareness

• read words and numbers

• concentrate, memorize, and recall

• identify logical connections and determine sequence of response

• processing up to 2-3 steps ahead

Perform other functions that may be assigned.

Required Skills:

• Ability to work varying shifts and extended hours as business needs dictate.

• Must be able to supervise and train employees effectively.

• Perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or use of a computer, filing, and calculating.

• Assist in moving packages weighing up to 150 pounds.

• Have a sufficient ability to communicate, through sight, hearing, and/or otherwise, to perform assigned tasks and maintain proper job safety conditions.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

We welcome those with experience in jobs such as Bookkeeper, Billing and Posting Clerk, and Home Buyer s Consultant and others in the Accounting and Finance to apply.