Top Team Leader Skills

Below we've compiled a list of the most important skills for a Team Leader. We ranked the top skills based on the percentage of Team Leader resumes they appeared on. For example, 24.6% of Team Leader resumes contained Customer Service as a skill. Let's find out what skills a Team Leader actually needs in order to be successful in the workplace.

The six most common skills found on Team Leader resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Team Leader jobs:
  • Maintained satisfactory service levels by continually monitoring Customer Service Analysts on the operations floor.
  • Created and implemented ideas and programs to improve productivity and customer service.
  • Led a team of customer service representatives to increase call center profitability.
  • Assisted and maintained responsibility for training staff on customer service call procedures.
  • Achieved high collection percentage with consultative, value-focused customer service approach.
  • Provide superior customer service to every customer with superior communication skills.
  • Interacted with customers on a personal level providing exemplary customer service.
  • Provide weekly recommendations on improvements in production, and customer services.
  • Maximized sales while maintaining brand philosophy and superior customer service.
  • Provided exceptional customer service to all external and internal customers.
  • Provide exceptional customer service by maintaining operational standards and procedures.
  • Assisted customer service representatives with problems pertaining to their accounts.
  • Provided technical support and customer service excellence on telephony systems.
  • Ensured all customers experienced high-end customer service and attention.
  • Developed relationships with clients; ensured optimum customer service.
  • Provided excellent customer service to customers and immediate delivery.
  • Worked on various customer service improvement projects and initiatives.
  • Forged solid customer service principals and connections during tenure.
  • Provided exceptional customer service, answering customer calls.
  • Provide continuous follow-up training to Customer Service Associates.

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2. Safety Procedures

high Demand
Here's how Safety Procedures is used in Team Leader jobs:
  • Analyzed, revised and initiated comprehensive security/safety procedures; to protect employees and company assets from internal and external sources.
  • Conduct and manage informational team meetings to review safety procedures and standard operating procedures for task completeness within time constraints.
  • Evaluated and critiqued all security departments on tactics, techniques and procedures related to security protocol and safety procedures.
  • Trained middle management and senior personnel proper fuel safety procedures during an on-the-job training exercise for an impending deployment.
  • Conduct safety inspections and investigate violations to ensure safety procedures are being followed and counsel managers and employees accordingly.
  • Cash register operation, kitchen equipment operation and safety procedures, problem resolution/customer service, and administrative duties.
  • Demonstrated equipment operations, work and safety procedures to new employees to ensure safety and policy awareness.
  • Developed and coordinated the Contractor Procedure Audit process which resulted in over 700 improved Contractor safety procedures.
  • Supervised trained and oversaw 6 team members on productivity objectives and safety procedures including forklift operation.
  • Maintain positive safety standards consistent with published safety regulations, directives and commonly accepted safety procedures.
  • Determine work assignments for team members and ensure team members follow joint union-management safety procedures.
  • Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.
  • Created and implemented proper safety procedures to reduce and/or eliminate the risk of occupational injuries.
  • Monitor all production activities in department to ensure adherence to ethics and safety procedures.
  • Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
  • Ensured complete adherence to demanding safety procedures for work in a hazardous environment.
  • Supervised employees to confirm company's standard operating and safety procedures were followed.
  • Provided ongoing training for Food Handling, Safety procedures and equipment operating certification.
  • Evaluate operation and safety procedures to ensure all conditions are safe and operational.
  • Maintained store appearance and cleanliness utilizing excellent organizational skills and safety procedures.

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3. ISO

high Demand
Here's how ISO is used in Team Leader jobs:
  • Established and maintained effective relationships as a liaison with other departments to ensure ancillary systems were accurate.
  • Solved operations/technical problems and rendered first level guidance and direction either as Supervisor or Project Manager.
  • Communicated extensively with team members, supervisors and other agencies in both training and operational activities.
  • Handle escalations and Urgent request from the Veterans Administration including supervisors and upper management.
  • Provide operations briefings to on-coming Shift Supervisor/Lead Operator relative to status of system problems.
  • Represent management in absence of Supervisor and ensure company and department policies are adhered.
  • Provided daily and monthly accurate scorecard reports to supervisor in timely a manner.
  • Position allocated under supervisor that required thorough knowledge of all rules and procedures.
  • Maintained communication with co-supervisors and directors for rapid changes in survey areas.
  • Developed and documented resolutions to ISO 9000 family of quality management standards.
  • Led weekly production and inventory meetings with business unit managers and supervisors.
  • Served as a liaison between lower-ranking enlisted men and higher-ranking non-commissioned officers.
  • Provided supervisory and administrative responsibility of 15 employees for the department.
  • Implemented strategic phones software for Supervisors/Managers enhancing monitoring and coaching opportunities.
  • Collaborated with Collections Supervisor to analyze and resolve escalated customer issues.
  • Report daily activities and feedback to supervisor regarding cleans and/or associates.
  • Performed operation tests/analyzed performance/isolates malfunctions on 116 B-1 aircraft components.
  • Developed and maintained department processes through ISO and process verification.
  • Provided additional assistance to COR supervisors in streamlining operations.
  • Assisted the Caterpillar Supervisor with coordinating all material issues.

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4. Data Entry

high Demand
Here's how Data Entry is used in Team Leader jobs:
  • Revised errors discovered by underwriters on vehicle applications and trained data entry processors to reduce overall errors.
  • Developed and designed computerized data entry verification report resulting in improved accuracy of manual journal entries.
  • Performed data entry of customer information, and maintained superior quality and service.
  • Supervised data entry process into SAP database used for inventory analysis and reconciliation.
  • Performed data entry for new patient information and maintained/updated all records.
  • Interviewed Hudson County residents and compiled information for data entry.
  • Reviewed membership eligibility applications and administered data entry upon review.
  • Re-configured the standard operating procedures for data entry specialists.
  • Interviewed candidates for data entry positions.
  • Processed data entry and accuracy.
  • Worked as a team member multitasking customer impacting issues, data entry, monitored productivity, emails, and inbound/outbound calls.
  • Conduct data entry team meetings as required, participate in management team meetings, and attend FDA meetings/training sessions when required.
  • Managed/supervised a team of data entry clerks and administrative clerks who were responsible for the automated management of Army PHR mission.
  • Perform daily cash office functions including counting and preparing funds for 32 registers, daily deposit and cash office data entry.
  • Assisted in all areas of administrative work including data entry, file organization, in addition to research, development.
  • Cross-trained in a wide range of duties to include health customer service, billing, auditing, and data entry.
  • Serve as the primary resource to field questions regarding general data entry guidelines or problem reports from all team resources.
  • Hired as a Data Entry Team Lead overseeing a team of 15 data entry operators covering two shifts of operation.
  • Trained data team members on data coding system, data entry procedures, data audit procedures, and data analysis.
  • Shift supervision, store orders, data entry, stocking, cleaning, till opening and closing, safe counting.

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5. Staff Members

high Demand
Here's how Staff Members is used in Team Leader jobs:
  • Supervised 7 staff members in day to day operations including: Four credentialing specialists, delegation specialist and administrative assistant.
  • Provide clinical supervision to staff members for case conceptualization, implementation of effective client interventions and ensure proper and timely documentation
  • Identified corporate objectives, organized needed resources, and directed operational efforts and staff members to achieve desired results.
  • Supervised day-to-day operations of Liquidation and Recovery Collections Department comprised of 8 staff members processing accounts monthly.
  • Develop knowledge and skills of staff members in assuring patients/visitors receive positive customer service with hospital visit.
  • Trained staff members on new department operations, customs classification processing systems and account procedures.
  • Monitored staff members, coached and mentored individuals and observed calls to ensure customer satisfaction.
  • Developed and conducted education for 150 clinical staff members as well to facilitate integration.
  • Provided supervision and leadership for staff members by delegating work placements and assignments.
  • Deliver monthly/quarterly evaluations to staff members to guarantee individual goals were completed.
  • Present ideas in concisely and communicate standard operating procedures to staff members.
  • Participate in meetings and disseminate information to other satellite staff members.
  • Monitored performance of staff members according to established monitoring standards.
  • Supervised approximately seven staff members in the Bindery Department.
  • Provided training and completed performance evaluations for staff members.
  • Scheduled meetings and travel arrangements for executive staff members.
  • Coordinated activities and directly supervised five Staff Members.
  • Supervised five temporary staff members.
  • Provide leadership to departmental staff members to enhance personal skills and growth to perform their job functions more effectively and efficiently.
  • Coached, mentored, and managed 29 staff members by offering constructive feedback and taking interest in their long-term career growth.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Team Leader jobs:
  • Monitored phone calls and reviewed account documentation for team members that ensured regulatory compliance for five operating states.
  • Handled escalated customer and technician phone calls resolving issues and ensuring team members received additional training.
  • Answered member/provider benefit related issues accurately via incoming telephone calls in a professional quality driven manner.
  • Conducted monthly quality review of staff by reviewing appointments scheduled daily and monitoring monthly telephone calls.
  • Monitored telephone calls to evaluate quality of employee servicing and procedural team adherence.
  • Assisted customer service representatives with questions and taking escalated phone calls.
  • Monitor telephone calls; assist with difficult and uncooperative borrowers.
  • Monitor the quality of phone calls of Telemarketing Representatives.
  • Monitored agent phone calls for quality assurance and integrity.
  • Monitored telephone calls to assure quality customer service.
  • Resolved escalated irate customer service phone calls.
  • Handled escalated phone calls from unsatisfied customers.
  • Listened to 3-5 recorded phone calls per representative and provided coaching sessions on providing superior customer service to our clients consumers.
  • Conducted multiple interactions including face-to-face meetings (30+ home visits) and telephone interactions (200 phone calls per week).
  • Manage relationships with assigned territories by making solution calls, conducting client customer tours and making weekly quality control phone calls.
  • Communicated with parents on a regular basis via newsletters, daily or weekly progress reports, phone calls, and conferences.
  • Managed my agents' schedules by using the program NICE IEX and monitoring their statuses while they are taking phone calls.
  • Audit Negotiator files and phone calls to ensure regulatory compliance, as well as ensure common courtesy and basic working knowledge.
  • Monitor incoming telephone calls to maximize hold times and abandoned calls, handle customer issues and set and provide daily goals.
  • Answered 30-40 phone calls per day from hospitals for request for stat readings or complaints regarding reports or turn-around time.

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7. SQL

high Demand
Here's how SQL is used in Team Leader jobs:
  • Generated and consolidated reports forecast exposure comparison with SQL Reporting Services.
  • Developed T-SQL Stored Procedures for Generating Reports.
  • Used COBOL, DB2, SQL extensively to develop the Client distribution application, develop screens and interact with CICS transactions.
  • Created a centralized chat application utilizing PHP and MySQL that was eventually used by all of IT as a go-to bridge.
  • Improved application performance by developing database resident objects (stored procedures and packages); standardized the SQL using EXPLAIN PLAN.
  • Practiced agile development of the product using Java, J2EE, Linux, Relational databases like Oracle, MySQL, MSSQL.
  • Imported Journal Entry Transactions into GL_INTERFACE table using SQL*Loader and successfully created the Journal Entry's in GL using Journal import.
  • Used callable statements for calling PL\SQL stored-procedures from JAVA classes and have done the development of PL\SQL stored-procedures to display results.
  • Performed the Database Integrity Testing using SQL (Create/Update/Insert complex queries on SQL Server with multiple databases and tables).
  • Developed SQL Queries/Scripts and similar Artifacts to validate the Completeness, Integrity and Accuracy of Data within an ETL process.
  • Managed integration of Lotus Notes applications to SQL business systems with data warehousing reports supporting sales growth to $1B.
  • Experience in writing T-SQL scripts, dynamic SQL, Constraints, relational database models, data dictionary and data integrity.
  • Worked practically with PHP, SQL, and JavaScript to develop real-world results that will be expanded in future projects.
  • Collaborate with in house Microsoft SQL Server DBA on data issues pertaining to the college's document database system.
  • Implemented backup routines, which include database exports, tape backup's, Automated backup's Monitoring SQL Server Performance
  • Implemented LINQ, Lambda Expressions the Entity framework 4.0 and LINQ to SQL for data retrieval and querying tables.
  • Set up custom database, stored procedures, functions using SQL server Management Studio to save/update migration specific data.
  • Work directly with web hosting vendor performing role as Server Administrator, SQL Server DBA, and Deployment Manager.
  • Developed ETL framework to extract and load the data from multiple database from SQL Server 2008 to File Server.
  • Tuned SQL statements using Optimizer Hints; created partitions and Indexes to insert/pull data into/from the table respectively.

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8. Performance Reviews

high Demand
Here's how Performance Reviews is used in Team Leader jobs:
  • Conducted performance reviews, developed performance improvement plans, developed individual goals and objectives, and delivered disciplinary actions as needed.
  • Developed and implemented company-wide job descriptions and performance reviews processes, standardized pay scale and created comprehensive performance evaluation system.
  • Established individual goals for team members in alignment with overall organization goals and performs periodic performance reviews to determine progress.
  • Developed the engineering team on a day-to-day basis, conducting annual Individual Performance Reviews and regular development discussion meetings.
  • Ensured compliance with all operators conducting performance reviews, operator training, corrective counseling, following company guidance procedures.
  • Conducted annual staff performance reviews and implemented necessary measures for salary increases, disciplinary action, and/or additional training.
  • Prepared performance reviews, salary plans, maintained processing statistics and administered appropriate coaching methods for effective results.
  • Complete annual performance reviews and monthly scorecards; conduct Quality Assurance evaluations with timely coaching opportunities to agents.
  • Managed 5 Field Service Representatives on a daily basis including conducting performance reviews and career development planning.
  • Performed quality assessments of building cleanliness and safety, and participated in employee performance reviews.
  • Provide status and individual work performance reviews to direct supervisor for future yearly performance reviews.
  • Managed internal and external technical staff, developed performance objectives and conducted year-end performance reviews.
  • Prepare and address disciplinary and/or performance reviews for skill improvement according to company policy.
  • Managed and conducted annual performance reviews for team by evaluating individual growth and development.
  • Conducted yearly performance reviews on all pharmacy employees and interviewed potential pharmacy technicians.
  • Generated service levels team reports and provide individual performance reviews to senior management.
  • Conducted team performance reviews, ratings and developed performance improvement plans as required.
  • Conduct periodic performance reviews and year end performance rankings against performance agreements.
  • Performed and delivered quarterly / annual performance reviews with Regional Vice President.
  • Conducted periodic performance reviews in addition to responsibilities held as section leader.

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9. Company Policies

high Demand
Here's how Company Policies is used in Team Leader jobs:
  • Monitor employee performance and administer company policies; ensuring all written procedures is followed by operators and assembly technicians.
  • Team Leads function as extensions of management by following company policies/procedures and making sound independent decisions as needed.
  • Communicated directly with workers to ensure production deadlines, specifications, company policies, and government regulations.
  • Performed supervisory responsibilities, evaluating staff performance ensuring compliance, industry standards and company policies and procedures.
  • Orientated new employees upon hiring regarding company policies regarding equipment, supply ordering and scheduling.
  • Exceed company objectives consistently at Verizon and strictly adhered to all company policies and procedures.
  • Administered progressive disciplinary actions up to and including termination as appropriate per company policies.
  • Monitored inbound/outbound calls to make sure associates adhered to company policies and procedures.
  • Supervised entry-level staff creating and coordinating shift schedules enforcing company policies and procedures.
  • Maintained merchandising visuals and stocked inventory in accordance to company policies and procedures.
  • Managed contract requirements via administration and compliance of company policies and procedures.
  • Support company policies for after-sales services while preserving company integrity and respectability.
  • Monitor compliance of company policies/procedures and alert store manager of any discrepancies.
  • Interpret policy and advise department managers of company policies and procedures.
  • Monitored compliance of company policies improving billing accuracy and increasing revenues.
  • Implemented company policies to maintain inventory levels to ensure higher revenue.
  • Enforced strict confidentiality in accordance with HIPAA regulations and company policies.
  • Advise Resource Manager of representative violation of company policies and procedures.
  • Directed and coordinated factory operations within company policies and procedures.
  • Communicated and implemented company policies and procedures to all involved.

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10. Customer Orders

high Demand
Here's how Customer Orders is used in Team Leader jobs:
  • Managed customer orders, critical parts supply and maximized revenue by leading daily communication between fulfillment, manufacturing, and distribution.
  • Processed customer orders, ordered supplies and coordinated with all departments to ensure timely product delivery and customer satisfaction.
  • Coordinated to the resolution of customer orders and supported problems that developed customer service improvements of store location.
  • Fulfilled responsibilities of team leader, including organizing customer orders and ensuring that all general tasks were completed.
  • Identified, installed and supported a computer faxing solution that streamlined customer orders across various business units.
  • Maintain quality assurance procedures for all outgoing customer orders ensuring compliance with operational policies and processes.
  • Operate cash register *Process customer orders *Maintain cleanliness of work area *Ensure compliance of standard operating procedures
  • Provided direction for the distribution team by coordinating efforts in processing customer orders in Distribution/Shipping areas.
  • Led a team of packers to successfully completing customer orders according to specification.
  • Ensured customer orders were effectively and efficiently processed and shipping schedules were met.
  • Executed accurate data entry of customer orders and managed delivery of orders.
  • Picked up and delivered customer orders throughout Milwaukee County and southeastern Wisconsin.
  • Filled customer orders from warehouse and checked stock availability on computer terminal.
  • Maintained customer records by updating account information such as recent/past customer orders.
  • Listened closely to customer orders and ensured the order was prepared accurately.
  • Ensured customer orders were processed according to established department and organizational goals.
  • Demonstrated ability to operate cherry picker to retrieve customer orders.
  • Executed and processed customer orders in expedited timely fashion.
  • Communicated and ensured attention to detail for customer orders.
  • Improved department tracking of outstanding and fulfilled customer orders

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11. Sales Floor

high Demand
Here's how Sales Floor is used in Team Leader jobs:
  • Supervised five different departments to assured sufficient sales floor coverage.
  • Direct Merchandise Team in fulfillment picking, and in the placement of merchandise on the sales floor to ensure floor readiness.
  • Process merchandise to floor ready standards and assist the Merchandise Team Lead with the placement of merchandise on the sales floor.
  • Directed and coordinated sales floor events to maximize sales, profit, guest service, productivity, and team satisfaction.
  • Answered guest questions, stocked shelves, prepared stockroom and sales floor for inventory, and processed guest purchases and returns
  • Managed, trained, and helped the development of team members to achieve company's standards of sales floor presentation.
  • Trained new employees for register/phones/ sales floor/ customer care/ customer education on products and animals/ and animal care and maintenance.
  • Assisted customers, insured presentation of sales floor were within guidelines, cashiered, electronics certified & pharmacy cashier certified.
  • Manage and direct freight flow from truck to sales floor while supervise a team of 5-7 directly with process.
  • Supervised sales floor team members to ensure that their area was cleaned, zoned and stocked for the guest.
  • Ensured proper movement of merchandise to and from sales floor as to not be a distraction to our guests.
  • Served as Backroom Captain from 1995-2000 with responsibilities involving supervision of backroom and replenishment process of the sales floor.
  • Audit backroom to assure product location and amount and push any discontinued product to sales floor to drive margin.
  • Assist all customers on the sales floor and provide backup to other departments and the front end as needed.
  • Completed daily routine tasks to maintain store quality, and integrity on the sales floor and in the stockroom.
  • Maximize company sales growth and profitability through replenishment of merchandise to the sales floor from its staging area.
  • Process freight, stock new inventory on the sales floor, and process freight to be shipped out.
  • Direct unloading, processing, and stocking of all incoming donations to the sales floor and stockroom areas.
  • Managed shipping & receiving to include forklift operation, truck loading/unloading, shipment processing and sales floor stocking/re-stocking.
  • Stocked shelves, maintained sales floor, and performed other duties, such as cashier and warehouse work.

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12. Daily Operations

high Demand
Here's how Daily Operations is used in Team Leader jobs:
  • Supervised the Pre-Certification Review Process including managing daily staff routines and aiding the UM Manager administrating daily operations for the department.
  • Managed, coordinated and directed the daily operations of correspondence employees while maintaining overall team productivity to meet department goals.
  • Team supervisor responsible for ordering merchandise, overseeing daily operations, and coordinating monthly/quarterly sales goals with upper management.
  • Monitored daily operations, ensuring all new business functions and financial transactions were processed within guidelines of Mass Mutual.
  • Played key role in program development to include coordinating daily operations for interdepartmental staff at various levels.
  • Coordinated daily operations and coverage for release of information, birth certificate clerk and hospital cashier.
  • Communicated daily operations results to Business Process Owner and Manager and assisted with new idea generation.
  • Manage daily operations involving conflict resolution, identifying sales and operational opportunities, and delegating tasks.
  • Worked with remote management, providing status of daily operations and recommending opportunities for improvement.
  • Managed/Supervised the development, coordination and execution of required daily operations IAW various DOD instructions.
  • Managed daily operations of store departments to ensure each department was accurately stocked and staffed.
  • Transported vital equipment and supplies to numerous military outposts to ensure daily operations were successful.
  • Handled driver recruiting daily operations; served as lead for other recruiters and administrative assistant
  • Monitored daily operations to identify progress, and render or facilitate assistance as needed.
  • Supervised credit bureau correction process and assisted with all daily operations for Equity Collections.
  • Executed daily operations of placing bulletproof armor on military vehicles by using hydraulic lifts.
  • Coordinate monthly meetings with individual associates to review and deliver feedback regarding daily operations.
  • Manage personnel and directed daily operations in a fast-paced highly successful medical device.
  • Assure efficacious daily operations and productivity by educating new employees about company products.
  • Supervised daily operations of loan specialists under direction of Education Finance Manager.

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13. Inventory Control

high Demand
Here's how Inventory Control is used in Team Leader jobs:
  • Designed and implemented a Management Reporting System that was used for regular reporting and inventory control by the Corporate Management group.
  • Developed and implemented an effective inventory accounting schedule while at the same time improved inventory control statistics, productivity and accuracy.
  • Facilitated product merchandising and aisle adjacency, customer service and conflict resolution, regulatory adherence, task management and inventory control.
  • Maintain inventory control for assigned storage locations, production supermarkets; updating the manufacturing operating system to assure inventory accuracy.
  • Assist the merchandising manager to complete essential inventory control functions in an effort to support financial and inventory accuracy.
  • Utilized computerized inventory control device to replenish depleted materials from stocking locations as well as perform inventory control duties.
  • Produced verification, implemented workload scheduling, monitoring inventory control, cycle counting, and replenishment and overstock merchandise.
  • Maintained safe and secure floor layout to protect customers in warehouse/store environment and adhered to inventory control protocols.
  • Provide safety, security and inventory control leadership while maintaining a focus on providing exceptional customer service.
  • Supervised and accomplished stocking, inventory control, ordering, planning and implementing of several departments.
  • Completed daily statistical analysis of the inventory control group's productivity functions for the administrative manager.
  • Maintained strict inventory control including outgoing and incoming PCs using thorough documentation and attention to detail.
  • Led and respectfully directed team members to perform inventory control audits which included analyzing inventory reports.
  • Prepare merchandising and operational reports, carry out financial audits, inventory control and merchandising functions.
  • Applied inventory control techniques and standard practices to the classification and recording of inventory activity.
  • Slashed consumables costs by 32% through reorganizing ordering procedures and scrupulously managing inventory control.
  • Assist direct supervisor with performing yearly inventory control as well as monthly inventory control.
  • Sustained an adequate inventory control of custodial supplies needed to provide exceptional customer service.
  • Serve as inventory controller for designed components and originated Bill of Lading documentation.
  • Supervised and managed all aspects of receiving from inventory control to product placement.

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14. Customer Complaints

high Demand
Here's how Customer Complaints is used in Team Leader jobs:
  • Prepare sales and customer relations by analyzing sales information, identifying and investigating customer complaints and service suggestions.
  • Assisted in resolving customer complaints, ensured accuracy of purchase transactions, and performed inventory control.
  • Assisted with resolving customer complaints, troubleshooting, and coordinating efforts to exceed customer expectations.
  • Investigated and resolved customer complaints to strengthen restaurants' reputation and grow customer retention.
  • Handled customer escalations to ensure all customer complaints were resolved properly and efficiently.
  • Selected for Executive Complaint Committee to handle/resolve complex customer complaints referred to executives.
  • Selected by supervisor to assist in investigating and resolving customer complaints and claims.
  • Handle and resolve escalated customer complaints and requests along with advanced technical solutions.
  • Identified and investigated customer complaints and service suggestions for optimal customer service.
  • Resolved customer complaints in consultation with management as well as independently.
  • Recognized for properly handling customer complaints that lead to customer satisfaction.
  • Investigated and resolved customer complaints in an empathetic and timely manner.
  • Assisted customer complaints Maintained confidentiality of records and client information.
  • Solve problems and facilitate customer service evaluations involving customer complaints.
  • Resolved customer complaints and disputes through effective listening and negotiations.
  • Conduct weekly coaching with care representatives -Handling any customer complaints.
  • Manage escalated customer complaints in a timely and empathetic manner.
  • Take supervisory calls resolving customer complaints regarding sales and services.
  • Addressed customer complaints to facilitate improved service and outcomes.
  • Resolved dissatisfied customer complaints delivered equipment requiring invoice signatures.

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15. Sales Goals

average Demand
Here's how Sales Goals is used in Team Leader jobs:
  • Developed highly empathetic client associations and earned reputation for exceeding sales goals by always suggestive selling and being friendly.
  • Direct and supervise representatives engaging sales, quality assurance and productivity within specified sales goals.
  • Maintain positive work atmosphere, meet or improve sales goals, assist customers with their projects and help department manager with duties
  • Keep track of daily sales goals (which ultimately reach to year goal) and motivate employees to obtain such goals.
  • Managed completion of end-of-month reports for management review, which compared individual team member's sales goals and team goals.
  • Performed daily tasks such as, opening and closing the store, meeting sales goals and delegated team member tasks.
  • Tracked and met sales goals set for the clinic on a daily, weekly, monthly, and yearly basis.
  • Support and assist location management in achieving customer service and sales goals by creating a positive and productive work environment.
  • Used WISE business management software to conduct data analysis of sales to help set daily sales goals and department projections.
  • Support Store Manager and Store Director to ensure proper procedures and task are complete to help reach sales goals.
  • Supervised Product Specialists, was accountable for budget and sales goals, managed assets, led Six Sigma projects.
  • Launched a sales focus within a service-based contact center and exceeded sales goals, offsetting appeasements by 60%.
  • Conveyed sales goals, focus items and key product information to associates to ensure achievement of established company goals.
  • Perform opening and closing duties, schedule associate breaks, correspond with Corporate with daily figures and sales goals.
  • Managed 5 to 10 employees to achieve sales goals and objectives in the absences of the Store Manager.
  • Processed freight, set up and merchandised plan-o-grams, and relayed daily sales goals to all team members.
  • Ensured the team was meeting sales goals tracked every hour by providing excellent customer service at all times.
  • Managed the team members and made sure they were staying on task so we could meet sales goals.
  • Led Membership team consisting of both outside sales and the in-store membership desk in surpassing monthly sales goals.
  • Provide management and leadership skills to other team members while maintaining department merchandising, marketing and sales goals.

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16. Troubleshoot

average Demand
Here's how Troubleshoot is used in Team Leader jobs:
  • Utilized Technical data and software to check and troubleshoot various avionics systems, specifically on system communication and video units.
  • Facilitated up-skill training for all bankers from standard customer service skills to include servicing for online banking navigation and troubleshooting.
  • Provided tier 3 troubleshooting for complex business systems and enterprise network and security environments including packet and application analysis.
  • Diagnosed and resolved critical system problems through troubleshooting techniques and proper application of technical manuals, diagrams and schematics.
  • Worked with a corporate business analyst as a project leader and troubleshooter for an auto paperless application initiative.
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained technical/SOP documentation.
  • Supported Supervisors and members of other departments by troubleshooting service affecting issues and solving billing discrepancies.
  • Provide remote software/hardware planning, installation, configuration, network support upgrades, troubleshooting and administration.
  • Performed troubleshooting and general maintenance on production machines to maintain production and quality levels.
  • Supervised 50 electronic technicians who troubleshoot and repair computer monitors to the component level.
  • Conducted advanced troubleshooting and extensive research to resolved issues regarding products and customer inquiries.
  • Worked with customer on Server environment design enhancements and assisted in troubleshooting technical issues.
  • Presented weekly Total Preventative Maintenance meetings for plant management staff to troubleshoot problem areas.
  • Maintained contact with and facilitated troubleshooting conference calls with outside data storage/servers vendors.
  • Assist operators in troubleshooting machine malfunctions to achieve minimal disruption to production schedules.
  • Inspected vehicles and ensured quality performance relating to troubleshooting and repairs made.
  • Trained technical staff in developing troubleshooting skills necessary for their success.
  • Provide hardware and software troubleshooting for LAN-based system network communications problems.
  • Escalated machinery troubleshooting issues to the equipment technicians for routine maintenance.
  • Provided expertise in troubleshooting and repairing all service related issues.

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17. Corrective Action

average Demand
Here's how Corrective Action is used in Team Leader jobs:
  • Use independent judgment and gather information to determine areas of possible non-compliance improvement using problem-solving techniques that implement corrective action plans.
  • Implemented outstanding customer service protocols and motivational leadership skills while transitioning into financial oversight, scheduling maintenance and corrective action management.
  • Contribute to food safety and quality by regularly monitoring effectiveness of programs, and developing corrective actions for existing gaps.
  • Utilized defect data and in-process reviews to provide immediate feedback to operators to ensure continuous improvement and immediate corrective action.
  • Identified and resolved quality problem areas; troubleshot production problems; developed and implemented corrective action plans for defective engines.
  • Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
  • Conducted individual and group supervision of case management staff and conduct employee performance evaluations and corrective action plans.
  • Audit posting accuracy of electronic files and paper documents and promptly initiate corrective action if errors are detected.
  • Perform daily staff evaluations, monitor individual progress and administer corrective actions in performance management, when necessary.
  • Fabricate, install and repair of avionics/electrical systems to determine nature of malfunction and corrective action required.
  • Coach and recognize team members for their performance including corrective action and recommending employees for promotional opportunities.
  • Facilitate a continuous improvement culture by instilling Plan-Do-Check-Act and Root Cause Corrective Action methodology to eliminate waste.
  • Administer corrective action notices for development or attendance while also recognizing team members for top performance.
  • Identify errors and inconsistencies to established procedures and ensure appropriate corrective action and training are taken.
  • Develop and execute corrective action plans and make recommendations to management for corrective long-term preventive solutions.
  • Coached Supervisors on appropriate resolutions to resolve employee relations issues and implemented corrective actions when appropriate.
  • Prepared, verified, and analyzed monthly financial reports and recommended corrective actions for incorrect payments.
  • Research Cash Investigations monitoring for high or repetitive staff/system errors and promptly initiate corrective action.
  • Monitor performance, provide regular weekly feedback, quarterly review and recommend necessary corrective action.
  • Administered behavioral, attendance and performance corrective action in accordance with company policies and procedures.

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18. Technical Support

average Demand
Here's how Technical Support is used in Team Leader jobs:
  • Monitored queue activity to maximize availability and increase productivity * Provided second tier technical support for advanced /escalated customer issues.
  • Provide work-around solutions to eliminate office personal down time while collaborating with external software manufactures technical support personal.
  • Coordinated application deployment process by securing requirements from users and directing users to appropriate technical support personnel.
  • Provided technical assistance by troubleshooting workstation computer issues and utilizing the appropriate technical support personnel as necessary.
  • Provided technical support for customers on multiple product configurations for complete and accurate system configuration.
  • Interfaced with business analysts, developers and technical support to determine the best requirement specifications.
  • Mobilized and managed local and international technical support for the Monitoring and Evaluation System.
  • Offer technical support, quality assurance and continued coaching to ensure exceptional customer service.
  • Coordinated system scheduling and with Computer Operations and Technical support when problems arise.
  • Developed and maintained documents to assist Technical Support in troubleshooting customer issues.
  • Top tier sales representative transitioning inbound technical support calls to sales opportunities.
  • Provide technical support for PC users regarding communication software and hardware configuration.
  • Provided technical support for commons computer lab and checked out circulating technology.
  • Provided direction to technical support personnel regarding individual client assignments.
  • Coordinated weekly Technical Support status meeting for all engineers.
  • Supervised 40 Technical Support Specialists serving multiple company clients.
  • Provide technical support in resolving application and equipment problems.
  • Supervised Call Center team of customer service/technical support staff.
  • Provided technical support for Cathedral Energy sales personnel.
  • Provide Technical Support to the Microbiology/chemical Laboratory Personnel.

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19. Special Projects

average Demand
Here's how Special Projects is used in Team Leader jobs:
  • Played pivotal role in synthesizing strategic input for special projects, including development of strategic content for Microsoft butterfly brand positioning.
  • Leveraged project management and functional expertise to assist on special projects including quarter and year-end processing and other strategic initiatives.
  • Work closely with Group Facility Administrator, Regional Operation Director, and various hospital administrations with special projects.
  • Worked on special projects as request by management including liquidations, returns, and aging inventory reorganization.
  • Directed special projects that included an in-depth analysis of future transmission trends and potential strategic acquisitions.
  • Participated in the recruitment of Customer Service Representatives, complete special projects and other ancillary tasks.
  • Led office administration team--Defined Contribution ongoing administration, consulting and special projects.
  • Facilitated special projects in the departments to ensure effective and efficient productivity.
  • Excelled in tasks requiring detail orientation, and leadership Special Projects and Organizations
  • Scheduled and coordinated numerous special projects to exceed organizational performance requirements.
  • Provided management with productivity reports for various special projects.
  • Supported upper management by doing special projects routinely.
  • Completed special projects including writing Stevie-Award winning essay.
  • Coordinated special projects with senior management team.
  • Support special projects and mission critical initiatives.
  • Completed special projects for upper management.
  • Completed special projects assigned by management.
  • Performed special projects to support litigation.
  • Organized and led groups for special projects such as cleaning retention ponds, repairing fence lines, and many other tasks.
  • Assisted other Supervisors and Managers to resolve operational problems that may extend beyond work unit and on special projects as assigned.

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20. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Team Leader jobs:
  • Managed the team to ensure compliance with processing routine documents/paperwork requiring a general knowledge of procedures and according to standardized instructions.
  • Developed and implemented internal audit and compliance programs to ensure compliance with regulations pertaining to information security and privacy.
  • Assured proper authorization for all shipments, oversaw tracking and monitored freight movement to ensure compliance to customer contract obligations
  • Monitored processes and procedures utilized by plant personnel to ensure compliance with established quality control and quality assurance policies.
  • Assisted in implementing/maintaining standardized operational processes to ensure compliance to company policies, legal requirements and regulatory mandates.
  • Review loans to ensure compliance with bank regulatory and investor guidelines, customer service standards and determine acceptability.
  • Performed timely and accurate calibration of rapid method equipment of ingredient/products to ensure compliance with quality specifications.
  • Evaluate and analyze the daily operation of outpatient registration to ensure compliance with organizational goals and objectives.
  • Provided internal auditing of underwriting files to ensure compliance with standards in preparation for external audits.
  • Manage vendor relationships and communications with brokerage firms and custodians to ensure compliance and operational effectiveness.
  • Document and Administrative Management Examined vouchers for accuracy and completeness to ensure compliance with court policies.
  • Engage in daily customer interaction to ensure compliance with travel policy and accuracy of offline/online reporting.
  • Reviewed and analyzed statistical data and operational reports to ensure compliance with protocol and operating parameters.
  • Inspected multiple operation centers to ensure compliance with Defense Service Information Agency regulations and operation guidelines.
  • Manage Monthly medication logs and review logs to ensure compliance with all medication administration procedures.
  • Executed sanitary and Serve Safe procedures to ensure compliance with company standards and regulatory requirements.
  • Processed documentation for newly hired staff to ensure compliance with regulatory issues and corporate policies.
  • Completed Management Testing to ensure compliance with departmental procedures and adherence to mitigation of risk.
  • Help develop and maintain departmental policies and procedures to ensure compliance with federal regulatory standards.
  • Review facility operations policy & procedure manuals to ensure compliance with statewide regulations.

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21. Internet

average Demand
Here's how Internet is used in Team Leader jobs:
  • Initiated the recovery and restoration of an Internet Information Services server following an unauthorized access and data corruption.
  • Researched available and qualified appraisers through internet searches, internal databases, mapping systems and professional organizations.
  • Researched Bank Internet infrastructure and presenting information to management and technical teams through six-sigma tools and techniques.
  • Operated and maintained various voice over internet protocol communications equipment, ensuring the operation would be successful.
  • Provided one-on-one in-depth organizational training to department improving team utilization of Microsoft Outlook and Internet Explorer.
  • Lead team of eight in installing, configuring and managing internet security and intrusion-detection systems.
  • Managed electronic banking initiatives, driving early adoption of Internet banking and payment systems.
  • Designed security policies for internet/intranet and developed an Internet support and services group.
  • Led centralized team responsible for supporting global internet/intranet gateways and De-Militarized Zone.
  • Configured LAN/WAN environments using Cisco router/switch/access server, internet, intranet service.
  • Co-developed SMTP relay infrastructure responsible for relaying Internet and intranet messages.
  • Coordinated with property management to determine Internet needs and migration requirements.
  • Implemented fingerprint authentication for Internet verification and Lotus Notes client.
  • Maintain internet access to insurance companies for revenue cycle representatives.
  • Troubleshooted and maintaining global DNS environment for internet domains.
  • Analyzed documentation and verified business through internet research databases.
  • Investigated internet connectivity issues for users with dial-up connections.
  • Developed and implemented complex Internet/Intranet infrastructures on multiple platforms.
  • Configured software to connect to Internet application servers.
  • Assigned/Re-assigned internet banking hardware tokens to transfer funds.

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22. Quality Standards

average Demand
Here's how Quality Standards is used in Team Leader jobs:
  • Hired as a seasonal customer services representative, advanced to permanent position for exceeding productivity and quality standards.
  • Developed implemented and monitored UAT testing and test cases ensuring quality standards are adhered and timely project delivery.
  • Provided detailed documentation which enabled all staff to meet and exceed daily metrics requirements and quality standards.
  • Monitored and evaluated telephone calls/customer interactions in an effort to maintain quality standards set by the corporation.
  • Managed a team of Foreclosure Specialists to ensure that established productivity and quality standards were met.
  • Oversee production quality standards and design specifications of mechanical parts are met according to technical drawings.
  • Maintained knowledge and familiarity of corporate quality standards assuring that production results met acceptable error rates.
  • Report and track any deviation from quality standards and recommends corrective action to appropriate management.
  • Committed to quality control for entire production process * Implement quality standards and operating procedures.
  • Performed audits on safety and quality standards and recommended continuous improvement ideas on those findings.
  • Assured quality standards, productivity and schedule adherence requirements are met or exceeded.
  • Monitored and evaluated customer calls and provided feedback to achieve desired quality standards.
  • Performed end user testing, ensuring functionality and data met prescribed quality standards.
  • Worked on method Development and on continuously improving Quality Standards and Methods.
  • Enhanced quality standards to achieve Six Sigma principles by improving customer satisfaction.
  • Lead specialist responsible for maintaining proper work environment and meeting quality standards.
  • Participated in JACHO survey while maintaining stringent quality standards and safety precautions.
  • Developed internal contract document design criteria and quality standards for the organization.
  • Worked with Operations Manager to ensure timeliness and quality standards were met
  • Ensured that schedules of activity and established quality standards are maintained.

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23. Daily Activities

average Demand
Here's how Daily Activities is used in Team Leader jobs:
  • Super-imposed teacher: responsible for helping individuals with developmental disabilities with their daily activities and actively teaching new daily living skills.
  • Participate and encourage positive participation of all students in daily activities and events, while providing Youth Development opportunities.
  • Assist in the oversight of daily activities within a provider and customer focused recovery/adjustment department.
  • Supported management with data and reports of daily activities of the Document Management Department.
  • Managed daily activities of staff encompassing acceptance and verification of loan payments and applications.
  • Coordinated daily activities of workers engaged in processing inbound and outbound shipments.
  • Coordinated daily activities and special projects and promotions including merchandising the floor.
  • Applied operations research methods to develop analyses to resolve challenging daily activities.
  • Assisted residents of 16-bed residential facility in personal tasks and daily activities.
  • Accumulated daily activities confirm from bank system and communicate to appropriate areas.
  • Managed daily activities to ensure the timely delivery of government officials.
  • Oversee daily activities and responsible for monitoring and providing constructive feedback.
  • Supervised Kindergarten-aged students in daily activities including field trips.
  • Manage daily activities to achieve excellence in operational performance.
  • Received instructions from management for daily activities and meetings.
  • Coordinate daily activities including scheduling and quality assurance.
  • Completed patient daily activities and documented in chronological form
  • Coordinate daily activities including drop off/pick up scheduling.
  • Managed team productivity through assignment of daily activities.
  • Assisted supervisor in daily activities and production planning.

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24. HR

average Demand
Here's how HR is used in Team Leader jobs:
  • Reviewed files from investigation through resolution for compliance with state requirements, internal best practices standards and account specific requirements.
  • Provide oversight over campus projects and initiatives through well-defined plans including procedural, operational, and accountability measures.
  • Monitored team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
  • Supervised, planned and managed functions regarding th4e packages being delivered effectively and efficiently throughout the building.
  • Managed employee relations through performance management and employee conduct consultations, disciplinary actions, and conflict/dispute resolution.
  • Organized and executed staffing through talent recruitment, interviewing, compensation/offer consideration, and collaborative decision-making.
  • Lead highly efficient team through periods of restructuring/integration while improving productivity and maintaining quality financial statements.
  • Manage performance and development of team members through effective education and statistical data.
  • Demonstrated ability of prioritizing, organizing and following through on different work tasks.
  • Identified quality improvements and decreased costs through operational and technical problem solving.
  • Coordinated Incident and Release Management facilitating environment builds of three parallel releases.
  • Supervised, directed, and evaluated performance of subordinates through performance counseling.
  • Provided security services and ensured individual and organizational protection through program implementation.
  • Logged and tracked incidents and requests from identification through resolution.
  • Delegated job assignments to orientation leaders throughout scheduled events.
  • Maintained a consistent customer base through customer service excellence.
  • Assessed tutors through performance reviews and subsequent evaluation meetings.
  • Documented audit procedures through well-organized working papers.
  • Maximize sales through effective merchandising and marketing.
  • Checked in and stocked inventory throughout facility.

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25. Unix

average Demand
Here's how Unix is used in Team Leader jobs:
  • Possess Oracle/Unix Applications Support/Maintenance/Enhancement experience.
  • Utilize Network Engineer, Linux/Unix administration, and Telecommunications skills to help develop a broad overview for target development.
  • Worked closely with Unix administration group to design and coordinate Enterprise-wide consolidation of services.
  • Provided technical expertise in moving from mainframe-based data warehouse to Unix-based data warehouse.
  • Implemented database scheduled Backup/recovery management using RMAN, Oracle/Unix scripts.
  • Provided UNIX system administration support to development and operations staff.
  • Network Security - UNIX/Windows Network Security Architecture and Threat Management
  • Provided network support/technical assistance in an integrated Windows/UNIX/LINUX environment.
  • Participated as a fully functional technical UNIX System Administrator.
  • Supported Unix and mainframe communication software.
  • Led a UNIX team of 8 Engineers and 4 contractors responsible for 7/24 Support on UNIX platforms for over 400 servers.
  • Designed and implemented hardware and connectivity solutions including HP, SUN and third-party UNIX hardware and HP ProCurve and Cisco routers.
  • Assist in the implementation of Microsoft s SMS solution into the enterprise environment (including both Windows and Unix platforms).
  • Required coordination between end-users, QA, DBA, UNIX and mainframe admins, PC development, and other development teams.
  • Transition done for Unix Track and Data center operation from different vendor, technical documents and Revers KT to offshore team.
  • Test and repair, receiving, shipping, UNIX / NT / Desktop Support, Help Desk for customer relations.
  • Led the design and development of the Pharmacy Automation Controller System (PAC) utilizing Perl on a UNIX platform.
  • Migrated existing Unix DNS and DHCP to the new Windows 2000 services to better facilitate the use of Active Directory.
  • Led the development team responsible for the integration architecture across multiple technology platforms including Windows, UNIX and IBM AS/400s.
  • Developed UNIX scripts to schedule the execution of various jobs based on the chronological order made by complex job dependencies.

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26. Direct Reports

average Demand
Here's how Direct Reports is used in Team Leader jobs:
  • Maintain up to date data on efficiency and effectiveness of direct reports and reconciliation of excel reporting with management reporting.
  • Evaluate and manage performance tracking analysis and performance improvement of direct reports and equipment technicians while providing direction and coaching.
  • Coached and administered disciplinary action to 15 direct reports regarding company policy and best practices to increase department production.
  • Interpret and report area effectiveness and performance to higher management, using various interface materials and direct reports.
  • Communicate effectively with sales leadership team, associates and peers, including cascading relevant information to direct reports.
  • Developed and implemented metric system utilized throughout the organization in order to effectively evaluate and manage direct reports.
  • Completed performance appraisals and development plans for direct reports during the annual and interim performance evaluation process.
  • Provide developmental feedback as well as personal feedback to direct reports regarding work habits and professional development.
  • Coach and develop direct reports and ensure Specialists are receiving adequate career development and performance feedback.
  • Conducted daily presentations of technical/ productivity information to direct reports concerning specific projects/ schedules.
  • Identify and analyze escalated problems and provides guidance to direct reports for resolution.
  • Lead customer satisfaction initiative and ensure expectations are met by direct reports.
  • Directed and monitored activities of direct reports including training and performance management.
  • Identified trending and behavioral changes through consistent one-on-one coaching/meetings with direct reports.
  • Manage a team of direct reports including business analyst and replenishment analyst.
  • Mentored direct and indirect reports to complete projects using enhanced productivity.
  • Maintained excellent oral and written communication skills with direct reports.
  • Managed 15 direct reports and assured responsibility of project budgets.
  • Monitor performance of direct reports according to established standards.
  • Provided direct reports with timely coaching regarding organizational goals.

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27. Food Preparation

average Demand
Here's how Food Preparation is used in Team Leader jobs:
  • Communicated clearly and positively with coworkers and management, while following procedures for safe food preparation, assembly, and presentation.
  • Maintained compliance with health and safety regulations by closely examining food preparation areas and utilizing safe and sanitary food-handling practices.
  • Provided excellent customer service to every guest with efficiency in drink and food preparation and execution.
  • Provided customers with an extraordinary unique restaurant experience through outstanding customer service and food preparation.
  • Maintained a clean dining environment and followed corporate protocols regarding sanitary food preparation.
  • Maintained organization of daily food preparation according to banquet and event orders.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Provide support and supervision of food preparation and kitchen management and maintenance.
  • Trained new employees on food preparation processes, customer service and sanitation requirements
  • Maintain food preparation areas and stock appropriate items necessary for operations.
  • Supervised and coordinated activities of employees engaged in food preparation.
  • Ensured that food preparations and store cleanliness exceeded sanitary expectations.
  • Completed food preparation, and maintained positive relationships with coworkers.
  • Supervised all food preparation to ensure high quality and consistency.
  • Cleaned and maintained different food preparation areas and equipment.
  • Trained employees in food preparation and in safety/sanitation procedures.
  • Maintained effective food preparation in a fast paced environment.
  • Prepared customers orders from food preparation to delivery.
  • Insured proper food preparation and customer satisfaction.
  • Supervised environmental conditions and food preparation.

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28. Powerpoint

average Demand
Here's how Powerpoint is used in Team Leader jobs:
  • Prepared and conducted classes on topics such as security, personnel/equipment safety, and daily operations using Microsoft PowerPoint.
  • Reviewed daily projection report statistics, developed weekly metrics and analysis reports to management utilizing PowerPoint and spreadsheets.
  • Constructed classroom assignment materials, including PowerPoint and BlackBoard presentations, measurable assessments, and discovery projects.
  • Make presentations once a month using PowerPoint regarding ways to better store productivity, operations and store accuracy
  • Created PowerPoint presentations, functional requirement specification documents, and project schedules to meet those requirements.
  • Attended and provided presentations using MS PowerPoint for weekly operational meetings for agents and senior management.
  • Developed and presented quarterly PowerPoint performance reviews with all Branch management Teams in assigned territory.
  • Created organizational data charts and graphs for equipment statuses and maintenance issues using Microsoft PowerPoint.
  • Conducted quarterly meetings for the department that involved PowerPoint presentations and coordination of presenters.
  • Provided final revisions on reports and PowerPoint presentations for errors prior to presentation day
  • Presented training for web-based programs, developed PowerPoint presentations and facilitated classroom training.
  • Collected company data and presented to relevant audience through PowerPoint presentations and handouts.
  • Present presentations to management utilizing PowerPoint on business process to improve shipping.
  • Accumulate data and design PowerPoint presentations for Divisional and Regional Meetings.
  • Constructed daily written reports and PowerPoint presentations for the combatant commander.
  • Produced and delivered PowerPoint presentations promoting benefit offerings and orientation information.
  • Assisted in implementing an in-house training presentation using Microsoft PowerPoint.
  • Created PowerPoint presentations after researching DoD and AF policy information.
  • Developed and designed PowerPoint presentations for the district Health curriculum.
  • Developed a PowerPoint presentation for associates on Risk Participation Swaps.

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29. Osha

average Demand
Here's how Osha is used in Team Leader jobs:
  • Ensured compliance and reinforcement of ISO9000standards, internal safety guidelines and OSHA requirements
  • Distributed Hazardous Chemicals at proper OSHA regulation levels to maintain Safety.
  • Emphasized maintaining OSHA standards and company safety protocol.
  • Conducted in-house seminars pertaining to OSHA regulations.
  • Prepared and ensured OSHA and HAZMAT standards where met and stayed up to date across the company and motor pool areas.
  • Maintain compliance with company policies, safety standards, good housekeeping practices, ISO, OSHA, and other government regulations.
  • Perform the role of safety captain in compliance with OSHA to lead a safe and secure environment focused on incident prevention.
  • Received the Presidential Award for eliminating a Cal-OSHA safety hazard which previously involved over $1,000,000 in injuries and medical bills.
  • Led a team of up to 15 employees with diverse backgrounds, strictly following OSHA regulations while leading the team.
  • Comply with all OSHA and HIPPA regulation mandates in providing safe and confidential laboratory collection of clients physician ordered tests.
  • Maintained instrument sterility by cleaning, sterilizing the instruments, and monitoring the sterilizer as outlined in the OSHA guidelines.
  • Developed work instructions, OSHA Lock out - Tag out procedures, and corrective and preventative maintenance policies and procedures.
  • Performed physical security of equipment and materials and directed work tasks under the safety provisions of OSHA/ WTA - CSC.
  • Monitor their productivity, safety and quality through P&G's Standards and Practices, OSHA and FDA requirements.
  • Followed all HSE and OSHA policies and procedures and maintained confidentiality of all personnel, donor and center information.
  • Manage the preventative maintenance and certification of all welding equipment -Assured compliance with OSHA and ISO 9000 standards at Caterpillar
  • Oriented and trained new dental staff in infection control and OSHA procedures as well as equipment operation and maintenance.
  • Audited the Entomology Laboratory USDA-ARS Tropical Agriculture Research Station work area to assure they met the regulations by OSHA.
  • Worked with OSHA to gain Voluntary Protection Program (VPP) status for two facilities and re-certification for one.
  • Enforced compliance of applicable regulations of the EPA, OSHA, ADA, and other regulatory & environmental agencies.

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30. Curriculum Development

low Demand
Here's how Curriculum Development is used in Team Leader jobs:
  • Facilitate curriculum development and monitor curriculum implementation.
  • Received over 50 hours of advanced training on curriculum development, classroom management, problem solving and organizational leadership.
  • Managed budget for Curriculum Development group and was responsible for quarterly reporting and future revenue planning.
  • Involved with program's curriculum development, oversaw and managed registration processes and other instructors.
  • Contributed to curriculum development, as well as certification requirements and testing.
  • Incorporate Project Based Learning and Game Based Learning in curriculum development.
  • Collaborated with Lead Teachers to assist in curriculum development and implementation.
  • Implemented backwards-design goal setting into ongoing curriculum development.
  • Instructed and assisted in curriculum development of a training course, teaching networking and troubleshooting for communication employees.
  • Supported the team in resolving service issues, curriculum development for ongoing training and lead process improvement projects.
  • Project Management: Conducted Curriculum Development projects for all New Hire training as well as special projects.
  • Led in all aspects of curriculum development, learning activities, performance objectives, and testing.
  • Handpicked to serve as the US Navy's representative for the Joint SERE curriculum development board.
  • Developed and provided curriculum development for teaching staff, scheduled guest speakers and field trips.
  • Refined materials, modules, teaching aides, and managed all aspects of curriculum development.
  • Assist with curriculum development/modification of PGSS documentation for all PSS ISR assets.
  • Assist R&D department in curriculum development.
  • Provided peer-to-peer and youth mentorship, including training and curriculum development.
  • Planned launch of new charter school * Defined school philosophy, set education standards, school bylaws, and curriculum development
  • Lead research in curriculum development, activities and resources on the NJA3 SOS curriculum.

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31. Product Knowledge

low Demand
Here's how Product Knowledge is used in Team Leader jobs:
  • Managed multiple departments ensuring pricing accuracy, maintaining inventory levels, displaying product knowledge and effectively teaching others about the products.
  • Fostered ongoing business relationships by enhancing customer product knowledge and empowering them to make informed decisions resulting in product purchases.
  • Supported management in maximizing productivity through product knowledge, customer service and meeting key store initiatives.
  • Trained associates in forklift operation, safety procedures, label/signage development and product knowledge.
  • Utilized product knowledge and excellent communication skills to provide outstanding customer service and assistance.
  • Trained and developed six new telemarketing representatives on product knowledge and telesales skills.
  • Leveraged in-depth product knowledge to directly interact with customers and create solution-based proposals.
  • Aided customer purchase selections by utilizing product knowledge and effective communication skills.
  • Provide product knowledge to customers while making personal recommendations and suggestions.
  • Demonstrated product knowledge by providing effective and professional sales skills.
  • Resolved escalated customer software issues that require advanced product knowledge.
  • Provided great guest service and demonstrated exceptional product knowledge.
  • Maintain industry/product knowledge and adapt to changing market conditions.
  • Ascertained certification in product knowledge distinction through company.
  • Provided extensive product knowledge to inquiring customers.
  • Communicated and demonstrated understanding of product knowledge.
  • Provided customer satisfaction by demonstrating product knowledge.
  • Managed product knowledge educational program.
  • Tailored product knowledge and management.
  • Provided representatives with product knowledge.

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32. Company Standards

low Demand
Here's how Company Standards is used in Team Leader jobs:
  • Managed various projects to improve order quality and productivity including a new picking procedure that raised company standards while reducing overtime.
  • Managed group of environmental specialists focused on proactive management of environmental risks and compliance with regulatory and company standards.
  • Maintain store execution to company standards and outperformed all other locations in store audit scores and inventory accuracy.
  • Adjusted, investigated, evaluated and attained equitable settlement of claims in accordance with established company standards.
  • Tracked associate attendance, adherence, and development to ensure associate accountability and conformance to company standards.
  • Participated in requirements/design reviews and ensure the requirements/design written complies with the company standards and policies.
  • Trained new employees on proper vehicle safety and warehouse operating procedures adhering to company standards.
  • Established standards for effective job performance and evaluated areas of responsibility according to company standards.
  • Managed both qualitative and quantitative reports to ensure team performance in relation to company standards.
  • Monitored process and work station information to guarantee accuracy and conformance to company standards.
  • Performed frequent file/case reviews for accuracy and adherence to company standards and protocols.
  • Monitored interaction between staff and callers to ensure accuracy and company standards.
  • Insured outstanding customer service through employee training and implementation of company standards.
  • Communicated policies and procedures and ensured team members adhered to company standards.
  • Performed operational functions to company standards, merchandising and restocking products.
  • Managed company standards for Pizza Hut Express quality control and profitability.
  • Verify incoming food is of correct temperature and meets company standards
  • Followed detailed procedures to prepare recipes to company standards.
  • Maintain company standards for overall facility presentation and preparedness.
  • Documented status updates in required software programs following company standards

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33. Medicare

low Demand
Here's how Medicare is used in Team Leader jobs:
  • Maintain Quality Assurance/Quality Improvement process by ensuring that the agency adheres to Medicare guidelines follows physician orders and completes accurate documentation.
  • Evaluated and assessed Medicare applications applying established medical criteria including risk assessments and acceptance of risk using appropriate insurance industry standards.
  • Verify eligibility for prescription coverage and/or Medicare/ Medicaid eligibility by phone or with the use of computer programs.
  • Educate all new and current staff on Medicare Guidelines National Coverage/ Local Coverage Determinations for respiratory equipment and functions
  • Managed 20 claims analysts delegating assignments to analysts ensuring accuracy and timely adjudicating of Medicare Advantage Claims.
  • Evaluated confidential information to determine if entities and/or individuals are qualified to participate in the Medicare Program.
  • Participate in the Quality Assurance/Quality Improvement process by ensuring that the agency adheres to Medicare guidelines.
  • Directed comprehensive health care management in managed care organization servicing Medicare Advantage and Commercial Member population.
  • Maintained, verified, and reviewed insurance eligibility information for Medicare accounts through OMNIPRO System.
  • Prepare credential documentation for our 5 laboratories as required by Medicare and managed care insurances.
  • Prepared, reconciled and distributed daily and monthly census activity for all Medicare residents.
  • Maintained current knowledge of regulatory and policy changes, affecting Medicare and Commercial patients.
  • Monitored procedures and internal control systems in response to Medicare regulations and requirements.
  • Determined eligibility of members for state and federal benefits to supplement Medicare.
  • Provide eligibility process for each qualifying patient with Medicaid and Medicare programs.
  • Prepared and submitted the quarterly Supplemental insurance report to Medicare as required.
  • Negotiated settlements or waive liability in auto/ liability cases involving Medicare payments.
  • Analyze billing to improve coding data accuracy for Medicare compliance reimbursement.
  • Manage a team of 15-25 customer service professionals supporting Medicare/Senior Market.
  • Initiated and implemented plan of care for Medicare/Medicaid/Private Insurance clients.

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34. XML

low Demand
Here's how XML is used in Team Leader jobs:
  • Implemented the innovative idea of automatically generating XML and Word documents from excel sheets to drastically reduce manual overhead.
  • Developed speech application tailored for pharmaceutical sales reps with Voice-XML.
  • Developed XML for configuration and data description.
  • Integrated Google Maps using Google AJAX API and XML/XSL providing better features and allowed business to provide new services to customers.
  • Used legacy COBOL to create web services (COBOL based) that allowed JAVA and XML to communicate with legacy code.
  • Modified the VXML configuration files (which actually represent the front end of an IVR application) for every deployment.
  • Developed Signature Print module in which wrote several XSL style sheets to display the XML data of the payment details.
  • Designed and developed a window service to generate HTML pages at run time by using XML, XSL/ XSLT.
  • Project Briefing: Online Authorization of ISO, XML and JSON Standard transactions is the purpose of this Project.
  • Worked with several complex data sources including XML files, Flat files, Excel files, JMS queues etc.
  • Developed a Query control similar to Query Analyzer with additional options to store results as CSV, XML files.
  • Used DataStage Designer to develop multiple processing jobs to read XML files and sequential files and load into Oracle.
  • Worked on purchase order posting (XML file) including payment transactions to JD Edwards via BizTalk Server.
  • Created XML Templates for Testing environment which can be used by any user to write the Test Cases.
  • Created a common module to insert the XML Data in the Host_Dest tables which interacts with Java System.
  • Created generic XML data source component to read any kind of XML data as input to the product.
  • Developed of Data Island Pages (XML Embedded in HTML), which will reduce round trips.
  • Used SOAPUI 4.5.1 to implement Web Services and Consumed and published XML web services in the application.
  • Developed XML Utility for traversing XML Tree, which would take a document or Node as Input.
  • Implemented XML Web service (WSDL, UDDI), Localization and globalization (Multilingual).

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35. Test Cases

low Demand
Here's how Test Cases is used in Team Leader jobs:
  • Developed Test Cases bases on Functional Specifications and Design Documents.
  • Authored and executed test cases against technical and requirement specifications.
  • Analyzed project documentation and prepared detailed Test cases.
  • Developed creative testing scripts covering 20k+ test cases that reduced schedule by 35% resulting in a significant Productivity Improvement Award.
  • Utilized internal database system for creating test cases, test plans, storing results and extracting results and generating test reports.
  • Delegated manual and regression execution task to team members, reviewing test cases and assuring all have sufficient work to move.
  • Selected automated regression test cases for sanity test suite in order to increase quality of software given to system verification team.
  • Handled Quality assurance, Test strategy, Test cases, Deployment planning, guiding support, test and documentation teams.
  • Perform exploratory testing on the application and learn about it while creating their functional test cases at the same time.
  • Worked extensively with the development and business team for designing Test Plan, Test Cases for the User Acceptance Testing.
  • Created, reviewed, and executed test cases for both mainframe (ITS) and web-based (Blue2) applications.
  • Integrated JUNIT test cases to the basic framework to make sure all the functionality is fine working at every moment.
  • Created Test Cases and test reports and worked on HP QC for tracking the test cases and creating the reports.
  • Create TOE (table of event/mock usage) requests to execute and validate Rating test cases for New Customer Accounts.
  • Test cases will be developed based on the requirements supplied then scripts will be written to execute the testing steps.
  • Performed unit testing and integration testing by applying test cases and also written test cases by using Test Driven Methodologies.
  • Prepare Unit Test Plan, Unit Test cases and Pair wise Test cases and executing the same for my component.
  • Designed test cases, performed unit testing and involved with testing team to drive them to test the application competently.
  • Test Scenarios, Use case and test cases were stored in Quality Center and in KL (Knowledge Link).
  • Support test efforts by defining test cases, expected results, test environment data criteria and perform testing validation.

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36. Business Requirements

low Demand
Here's how Business Requirements is used in Team Leader jobs:
  • Worked closely with Clients and Business Users to analyze and understand business requirements and Participated in requirements gathering meetings / Sessions.
  • Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents
  • Recorded business requirements, test cases and defects in Quality Center, providing critical insights into requirements coverage and reporting.
  • Developed project plans, gathered system and data requirements, determined specifications and identified, documented and validated business requirements.
  • Collect, write formal specifications and communicate business requirements between development and client to design and implement business solutions.
  • Prepare Gap Analysis and present to Management to ensure that all Business Requirements are appropriately identified and tested accordingly.
  • Collaborate with Business Analysts to ensure that all business requirements are included and integrated into testing process and architecture.
  • Collaborate with application development and technology teams within IT to ensure that the business requirements are fully understood.
  • Participated in System Analysis and Application Designing Sessions with project managers and team members to analyze business requirements.
  • Prepared technical design specification for business requirements and developed Message Flows and Message Sets based on technical designs.
  • Lead design teams to gather and analyze business requirements; created functional requirement and technical design documents.
  • Have converted Business requirements to Technical requirements and design and written Change Request and Functional Design documentation.
  • Gathered business requirements and creating functional specification document for creation of Performance Appraisal Report and Upload Program.
  • Collaborated with client and team members to gather and interpret functional user/business requirements into technical design specifications.
  • Work with Business Analyst in translating business requirements into Functional Requirements Document and to Detailed Design Documents.
  • Worked directly with business users to gather requirements and ensure all regulatory and business requirements were met.
  • Study and analyze the business requirements and functional specifications in order to define the technical requirements.
  • Review, analyze and discuss requested business requirements and expectations with clients, developers and management.
  • Delivered business requirements for billing system incorporating specifications from Engineering, Advanced Products, and Programming.
  • Converted clients' business requirements and business policies into specifications by organizing and conducting feasibility analysis.

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37. Production Goals

low Demand
Here's how Production Goals is used in Team Leader jobs:
  • Guided and mentored subordinates to ensure proper work flow and operational guidelines adhered to and production goals achieved.
  • Implemented successful strategies to increase customer satisfaction by achieving maximum production goals and producing quality parts.
  • Maintain regular communication with management and interrelated departments, to plan and execute production goals efficiently.
  • Analyzed daily competitive collection results and provide feedback to ensure Collectors meet daily production goals.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Determined production goals based on company policies, equipment and labor availability and workloads.
  • Installed hardware/software required to ensure timely reporting and production goals are met.
  • Coordinate shuttle services for maintaining inventory levels necessary for daily production goals.
  • Accommodated various incentive programs designed to support achievement of production goals.
  • Assured production goals were meant without compromising established quality standards.
  • Ensured proficient packaging operation to meet daily production goals.
  • Prepare reports for management concerning production goals and achievements.
  • Performed collections activity based on collection queue/production goals.
  • Organized production out-puts to efficiently meet production goals.
  • Developed and integrated production metrics for production goals.
  • Helped implement daily production goals of management.
  • Worked closely with personnel to achieve production goals
  • Schedule labor to ensure production goals are met, control and maintain labor cost and provide necessary training for production associates.
  • Organized and lead Daily Directive setting (DDS) meetings for production goals, compliance as directed by Campbell Soup Company.
  • Meet daily production goals set by the compounding department manager to ensure the weighing operators maintained their schedule while being efficient.

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38. Medicaid

low Demand
Here's how Medicaid is used in Team Leader jobs:
  • Managed reimbursement guidelines and collections on all national contracts for DME reimbursement -Medicare Advantage, Medicaid Replacement, and commercial contracts.
  • Completed documentation review of consumer charts to provide case managers feedback on service provision and ensure compliance with Medicaid regulations.
  • Billed Medicare, Medicaid and commercial insurance carriers electronically and on paper, including all primary and secondary claims.
  • Provided clinical analysis of behavioral health services to determine appropriateness of charges on multiple types of Medicaid bills.
  • Provided managed care services targeted to government-sponsored health care programs focusing on Medicaid, Medicare and Tri-Care.
  • Mentor agents on Medicare and Medicaid to correctly inform prospective members about their health care eligibility.
  • Manage and assist with implementation and adherence to Medicaid guidelines for community mental health reviews.
  • Conduct field audits by interviewing customers of Medicare/Medicaid Sales Reps to track compliance of regulations.
  • Follow strict Medicare, Medicaid and other major health insurance guidelines and customer eligibility plans.
  • Provide Financial Counseling to patients including application for Medicaid and other available financial assistance programs.
  • Process Medicaid and Medicare Prior Authorization Requests as appropriate through established policies and procedures.
  • Interpret and understand Medicaid contracts in order to correspond with attorneys for maximum recovery.
  • Interviewed hospital patients for Medicaid eligibility, disability, and other government programs.
  • Reviewed, processed and maintained accuracy of all prior authorizations for Alabama Medicaid.
  • Maintained effective knowledge of member insurances including Medicaid, Medicare, private insurance.
  • Identified front-end process defects that increased productivity and improved Medicaid work flows.
  • Maintain familiarity with Medicare, Medicaid and commercial insurance guidelines for transportation.
  • Ensured compliance to applicable regulatory requirements regarding Medicare, Medicaid and HIPAA.
  • Conducted individual case reviews and completed required documentation for Medicaid authorizations.
  • Processed weekly/monthly Medicaid/Medicare Billing for all Medicaid/Medicare residents through AS400 system.

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39. Bank Deposits

low Demand
Here's how Bank Deposits is used in Team Leader jobs:
  • Balanced and transmitted bank deposits for wholesale and capital loan, approved/rejected Draft/Security Agreements.
  • Balanced register cash and ensured accurate bank deposits.
  • Corrected teller errors and reconciled bank deposits.
  • Prepared daily register reports and made bank deposits
  • Supervised bank deposits and closing procedures.
  • Prepared and reconciled bank deposits.
  • File orthodontic charts, process payments and make bank deposits, schedule and confirm appointments and enter patient data in computer.
  • Entrusted with opening/closing boutique, bank deposits, audits, scheduling, damages, markdowns, supply orders and promotional setup.
  • Opened and closed store which included taking stock of inventory, counting and balancing till and safe, and bank deposits.
  • Open and close store, handle bank deposits, keys to safe, schedule reservations and organize events for large groups.
  • Confirm employee bank deposits, document cash receipts, communicate instructions from supervisors to attendants, and reconcile cash in safe.
  • Performed sales, special orders, returns, inventory, adjustments, item stocking, close out figures and bank deposits.
  • Store business operations, including managing profit and loss, safety and security and banking, reassuring bank deposits are accurate.
  • Perform all cash related activities such as bank deposits, cashier loans/pickups, daily cash balancing, and processing return checks.
  • Assume responsibility for cash for my shifts, including bank deposits and ensuring that all cash procedures are properly adhered to.
  • Shift leaders might be required to make bank deposits and must be able to resolve currency shortage or overage problems.
  • Performed opening and closing procedures, including bank deposits, counting safe funds, cleaning, disassembling and re-assembling machines.
  • Filled out paperwork for bank deposits, daily reports, food quality path, and supply transfers from other stores.
  • Processed packages for shipping, prepared print jobs, answered telephone, cashier prepared and made daily bank deposits.
  • Team Leader, shift management, customer service, make bank deposits, food service as needed, reception work

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40. POS

low Demand
Here's how POS is used in Team Leader jobs:
  • Facilitated meetings that included quality reflective dialogue based on student achievement data to identify students' needs and to propose solutions.
  • Conducted team briefings concerning human resources changes that sometimes involved sensitive and controversial subjects despite opposing viewpoints and conflicting goals.
  • Help develop good positive work environment by facilitating problem solving and collaboration by encouraging creativity and constant improvement.
  • Possess a comprehensive knowledge of inpatient clinical environment and hospital operations, procedures/functions and the relationships between them.
  • Completed all VA Health Administration requirements to become a Certified Provider of Prolonged Exposure Therapy.
  • Oversee personal and professional development providing purpose, motivation, and allocation of work assignments.
  • Supervised and also carried out risk asset generation and deposit mobilization activities at branch level.
  • Constructed and presented to upper management proposals for cutting cost and improving operating efficiency.
  • Promoted a Positive Behavioral System as a team member in cultivating character education.
  • Researched customer inquiries needing management intervention with a proven record of positive results.
  • Provided a positive working relationship with various state mortgage lending regulators.
  • Promoted after recommending process reorganization leading to elimination of redundant position.
  • Posted transactions to organizational property books and supporting transaction files.
  • Build positive relationship within the community to facilitate program growth.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Created a positive customer support experience and built user relationships.
  • Participated in many Process Improvement initiatives, driving positive change.
  • Required leadership skills to develop and maintain positive customer relationships.
  • Hired mechanical and electrical engineers for all hardware engineering positions.
  • Managed red team testing at Federal Deposit Insurance Corporation.

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41. Process Improvement

low Demand
Here's how Process Improvement is used in Team Leader jobs:
  • Prepared process improvement plans for streamlining effectiveness of the department; researched industry trends and improvements to increase productivity and quality.
  • Developed pilot projects and champion challenger initiatives to illustrate the enhanced customer experience and cost benefit of implementing proposed process improvements.
  • Foster participation and teamwork by encouraging employee involvement, soliciting input on process improvements, and using employee ideas whenever appropriate.
  • Key leadership role that contributed value-added expertise, process improvement, and productivity/efficiency gains to this market leading reinsurance company.
  • Streamlined technical processes and introduced process improvements that enhanced productivity of penetration testing and vulnerability assessment teams at our clients.
  • Facilitated a smooth transition of operations by training staff in new systems and procedures and generated extensive process improvements.
  • Determined areas for potential cost savings opportunities and work process improvements throughout each organization by working with cross-functional teams.
  • Managed national call for 200+ associates and managers regarding process improvement initiatives, upcoming enhancements, and booster sessions.
  • Managed process improvements and acted as liaison between Operations and Information Technology that included system enhancements and bug fixes.
  • Generated and executed process improvement initiatives, policies, and procedures that improved client retention and customer satisfaction.
  • Participated in identifying and implementing continuous business process improvements in planning, month-end closing, and consolidation.
  • Staff development and mentoring to ensure collaboration with key stakeholders to ensure process improvement benchmarks are met.
  • Identify and implement process improvements such as scripting, training updates, program improvements and department rewards/motivation.
  • Organized continuous process improvements to increase throughput and delivery of Steady State Application Support and Enterprise Projects.
  • Participated on Engineering Teams to develop & implement process improvements to adjust capacity levels and eliminate waist.
  • Provide input to engineering and maintenance teams on process improvement opportunities and implement World Class Manufacturing principles.
  • Provide leadership and technical insight in developing and maintaining internal process audits and implementation of process improvements.
  • Led process improvement initiative and the development of a knowledge management repository for a federal client.
  • Participate in verification and validation studies for process improvements, new equipment and new technology transfer.
  • Developed strategies for care management, clinical process improvement patient safety, and bedside medication verification.

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42. Weekly Meetings

low Demand
Here's how Weekly Meetings is used in Team Leader jobs:
  • Monitor returned collection calls, measure dispute resolution, and have bi-weekly meetings with each individual representative on training opportunities.
  • Facilitated bi-weekly meetings with management and internal clients focusing on delivery and execution of all new and high priority media.
  • Attended weekly meetings to ensure customer service representatives have been appropriately updated on changes to current procedures and processes.
  • Facilitated weekly meetings within multiple application teams to troubleshoot issues for current clients between complex business application systems.
  • Supported upper management in weekly meetings and developed solutions to departmental issues such as employee motivation and performance.
  • Maintained efficient communication through weekly meetings with team and with internal customers to prioritize projects and solve/prevent problems.
  • Utilized social networking tools and scheduled weekly meetings to ensure coordination and consistency among teammates.
  • Participated in weekly meetings with supervisors and managers and performed skip tracing and prevalent investigations.
  • Initiated weekly meetings with math department to monitor their workload ensuring productivity regarding state mandates.
  • Facilitated weekly meetings and briefings to ensure timely communication of team performance and policy updates.
  • Provide daily direction to continuous improvement team and facilitate weekly meetings to review progress.
  • Conducted weekly meetings, developed programs to encourage literacy in an inner-city school environment.
  • Chaired weekly meetings with key stakeholders to enhance understanding of business and technical requirements.
  • Co-facilitated Budgeting/Financial groups for Residents as well as facilitated resident weekly meetings
  • Directed weekly meetings including agenda preparation - focusing on observed needs.
  • Administered weekly meetings, which cultivated team participation, and productivity.
  • Conducted bi-weekly meetings and enforced facility regulations and emergency action plans.
  • Facilitate weekly meetings and conference calls with associates locally and nationally.
  • Accompanied management in weekly meetings conducted by senior leadership.
  • Provided status updates in bi-weekly meetings with executive management.

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43. Assembly Line

low Demand
Here's how Assembly Line is used in Team Leader jobs:
  • Prove ability to produce similarly outstanding results independently and in team scenario by working effectively in assembly line setting.
  • Managed a Thirty-four person team on an automated automotive assembly line.
  • Managed assembly line building back-to-back commercial refrigeration units.
  • Worked on assembly line manufacturing electronic automobile units.
  • Supervised daily operation on assembly line.
  • Stock assembly line, maintain a neat and well organized work area, work as a team on the assembly line.
  • Light CNC operating duties such as operating grinders and turning machines used to finish raw bearings for use on assembly line.
  • Handle Cash and Credit Cards, and Make Pizzas, Stock Assembly Line, Dispatch Delivery Drivers, Keep Store Clean.
  • Received, stored, picked and delivered material in a warehousing and assembly line environment to meet daily production requirements.
  • Inspected final welds on assembly line and noted key weak welds to investigate root cause and recommend adjustments for standards.
  • Provide technical support to Quality Technicians to contain defects on the proper manner to provide good material to assembly line.
  • Perform various tasks on assembly line from installing crash pads to weather strips as well as working as a floater.
  • Order various raw materials using SAP system, responsible for maintaining parts on an assembly line to insure continuous production.
  • Started as a production tech for the BMW assembly line, moved to floater for all the assembly lines.
  • Managed quality assurance of products, diagnosed assembly line errors, managed repair teams and achieved daily production goals.
  • Utilized TPS (Toyota Production System) theories to design and implement dual assembly lines with single piece flow.
  • Started working at the assembly line for 3 months got promoted for a team lead at the final line.
  • Maintained two separate assembly lines with five different products, thirteen CNC machines, and crew of 34 associates.
  • Fix any repairs needed from my team on the assembly line and give breaks for team members as needed.
  • Run a production assembly line in order to fulfill the customers orders and package the products at customers discretion.

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44. SLA

low Demand
Here's how SLA is used in Team Leader jobs:
  • Designed study of local representative bodies to assist Assembly committees in bolstering local legitimacy of future District Councils through legislative action.
  • Ensured compliance with all investor/company policies and procedures, as well as legislative and regulatory requirements for processing actions.
  • Formulated new work procedures and developed strategies designed to meet SLA and increase productivity while simultaneously reducing backlogs.
  • Created and implemented design procedures that increased efficiency, accelerated customer satisfaction and slashed error rate.
  • Managed SLA by prioritizing and resolving requests/Incidents in accordance with agreed service level agreement.
  • Perform as lead analyst/designer for redesign of circuit charge Translator/Integrator/Generator subsystem for MCI.
  • Prioritized business and systems problems; analyzed legislation and conducted impact analysis.
  • Established executive ability in translating abstract theory into successfully functioning practical applications.
  • Translate business process requirements into detailed functional specifications for IT configuration/development teams.
  • Implemented legislative enactments and court rules related to case administrative procedures.
  • Gathered requirement, business processes & translate them into authorization solutions.
  • Translated every tutorial/educational resource into Korean; over 150 tutorials.
  • Supported domestic and international trade forums as a simultaneous translator.
  • Translated corporate vision/strategy into strategic departmental principles and operations.
  • Reviewed and edited translated communications for accuracy and content.
  • Monitored continuously legislation in US and certain foreign jurisdictions.
  • Maintained application SLA documents ensuring system compliance and availability.
  • Translated high complexity technical documentation from Russian to English.
  • Resulted in considerations of reforms in state legislature.
  • Provide outstanding guest service and translate whenever necessary.

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45. Html

low Demand
Here's how Html is used in Team Leader jobs:
  • Team website can be seen at http://oraserv.cs.siena.edu/~perm_seesol/index.html
  • Worked extensively on user interface using HTML/JavaScript/CSS.
  • See: http://www.vetsresource.org/who-we-are.html#collapseFourteen
  • Managed online tasks, delegated and oversaw responsibilities and projects, worked with HTML coding, and updated site content.
  • Implemented UX toolkit according to CS standards which would be used across portal applications using Bootstrap, HTML5 and CSS3.
  • Involved in scripting with HTML/Java Script to cascade around 20 prompts and achieved a good performance in the dashboard.
  • Updated and maintained HTML resource pages to keep team members up to date on active projects and vital information.
  • Designed, Managed team of developers to develop mobile apps using cross platform mobile application frameworks and HTML 5.0.
  • Implement & Developed a Data Driven UI with a responsive Web design using HTML, SASS, D3.
  • Used CSS3 to develop UI Components such as Accordions and Model Windows using pure HTML 5 and CSS3.
  • Create appropriate HTML, JavaScript, and SQL code to enhance the functionality of existing web forms.
  • Designed few reports with the specified formatting in various format like HTML & PDF in Report Studio.
  • Involved in developing front end using JSP, Velocity Macros, HTML, DHTML, and JavaScript.
  • Designed an abstract class that was used to map class variables and functionality to HTML form variables.
  • Utilized my knowledge of HTML, CSS, and PHP to customize the WordPress Theme defaults.
  • Design & Development application interface by using JSP, HTML, CSS, JavaScript and AJAX.
  • Assisted in designing and creating website for the system using ASP, HTML, and CSS.
  • Trained all new hires on company policies and department expectations using HTML based internal company websites.
  • Involved in design and development of Web Layer (Front Plane) using HTML, CSS.
  • Implemented Campus portal and integrated HTML access for self service application over the web in 7.5.

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46. New Associates

low Demand
Here's how New Associates is used in Team Leader jobs:
  • Supported the training of new associates in addition to cross-training existing associates to improve overall functionality within the company.
  • Utilize strong written and verbal communication to assist with training and development of new associates and procedure documentation.
  • Provided customer service, managed inventory, trained new associates and performed home improvement How-To Clinics.
  • Initiated training courses for new associates for the Configuration Department, which improved profitability and efficiency.
  • Collaborated with management on interviewing and hiring new associates; wrote and conducted performance appraisals.
  • Trained new associates on proper procedures and safety standards while promoting excellent customer service.
  • Trained all new associates in their respective departments solidifying cohesiveness and maximizing productivity.
  • Trained new associates and coached existing associates which resulted in improved performance department-wide.
  • Coordinate new associates orientation and presentation of hospital employee manual and benefit package.
  • Mentored and trained new associates in providing quality and superior customer service.
  • Trained new associates on order entry and inventory management software.
  • Supervised and directed new associates in department of production process.
  • Mentored new associates in appropriate department procedures/guidelines.
  • Ensured every associate in the retort area was performing their jobs to the highest standards, and helped train new associates.
  • Trained new associates every week for our shift during peak with other leads & without a shift manager at the time.
  • Provided assistance to customer care associates in handling difficult situations, escalated calls, provided coaching and training to new associates.
  • Trained new associates and process confirmed compliance to written work instructions for all picking/pulling, shipping, and receiving processes.
  • Opened this Super Target and was a part of the hiring team responsible for hiring new associates for the opening.
  • Coach and counsel associates to improve development and performance and trained new associates on equipment usage and production processes.
  • Trained new associates on my team as well as the Employer Implementation team to help build their configuration knowledge.

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47. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Team Leader jobs:
  • Recognized for revitalizing a struggling Pre-Qualification department and personally overseeing the development and day-to-day operations of 5 employees in North America.
  • Provided thorough supervision for day-to-day operations of the Medical Records and Administrative Department in accordance with set policies and guidelines.
  • Organized guest housing operation by coordinating guest group arrivals and departures while supervising day-to-day operations of a residence building.
  • Directed and oversaw all day-to-day operations of the home-electronics department, ensuring a consistent, quality customer experience.
  • Supervised day-to-day operations of shop personnel to ensure priorities were scheduled as needed to meet command operational requirements.
  • Manage day-to-day operations by overseeing complex schedules, training, coaching and monitoring associates to ensure customer satisfaction.
  • Manage day-to-day operations, escalations and emergency responses and deal directly with executives and account management teams.
  • Lead member of team who managed day-to-day operations to provide health and welfare administrative/consulting services to clients.
  • Supervised the day-to-day operations of employees by providing training and educational needs to effectively perform job duties.
  • Provided public relations to hundreds of patrons during evening parades as well other civilians during day-to-day operations.
  • Led day-to-day operations of 12 instructors, course developers and instructional designers both locally and remotely.
  • Supervised construction crews with responsibility for day-to-day operations and timely completion of projects within budget.
  • Supervised day-to-day operations and drove operational accountability of a security team comprised of 5 personnel.
  • Provide suggestions to Operations Manager to improve overall quality of day-to-day operations and transactions.
  • Managed day-to-day operations of the Managed Care Information System Department, including supervising staff.
  • Managed day-to-day operations of psychiatric residential treatment facilities where children with psychiatric disorders live.
  • Hired to plan and organize day-to-day operations while incorporating Universal's values and expectations.
  • Communicated with senior staff regarding medical evacuations, personnel status, and day-to-day operations.
  • Directed day-to-day operations, providing fundamental support to the staff and company directors.
  • Assisted department manager in day-to-day operations to include staff schedules and provider schedules.

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48. Monthly Reports

low Demand
Here's how Monthly Reports is used in Team Leader jobs:
  • Compiled monthly reports based on associate's performance on evaluated telephone calls/customer interactions for supervisors to use on yearly performance evaluations.
  • Generated and distributed daily, weekly and monthly reports and order acknowledgments to appropriate personnel and owned team productivity metrics.
  • Prepared and distributed all weekly and monthly reports, establishing effectiveness of team and determining department productivity.
  • Coordinate and prepare daily, weekly, and monthly reports documenting employee/team production versus departmental expectations.
  • Examined audit information for monthly reports and implemented training for processor to ensure accuracy and quality.
  • Develop and analyzes weekly/monthly reports on business-related metrics, including budgets and cost analysis and reporting.
  • Compiled and analyzed financial information to prepare monthly reports in compliance with accepted policies and procedures.
  • Worked within departmental budget and completed necessary monthly reports within required time frame.
  • Documented statistical information by preparing monthly reports for new and closed case filings.
  • Assist supervisor/manager with daily/weekly/monthly reports to keep management abreast of loan level activity.
  • Produce various daily/weekly/monthly reports detailing availability and usage for our business partners.
  • Created and managed weekly/monthly reports which monitored the revenue of national/international accounts.
  • Produced monthly reports for management utilizing pivot tables and client databases.
  • Prepared monthly reports and contribute analysis to agency's performance metrics.
  • Gathered team production metrics and prepared monthly reports for management.
  • Perform Financial Reconciliation and Provide monthly reports to management.
  • Prepare PowerPoint presentations and maintain monthly reports for management.
  • Completed monthly reports and presented results to upper management.
  • Tracked productivity and produced weekly and monthly reports.
  • Maintained department records and monthly reports for management.

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49. Weekly Basis

low Demand
Here's how Weekly Basis is used in Team Leader jobs:
  • Integrated with other organizations on a weekly basis to facilitate the completion of last minute training and employee certification requirements.
  • Meet with client on weekly basis to communicate current operations; enforced company safety policy performing individual safety audits
  • Coordinated meetings with technology on a biweekly basis to prioritize enhancements and production issues.
  • Present financial data analysis to senior management on a weekly basis.
  • Analyzed reports and reported results to management on daily and weekly basis
  • Interacted with national and international Non-Governmental Organizations in a weekly basis.
  • Replenished store with strategic planning and execution on a daily/weekly basis.
  • Collaborate with release management daily/weekly basis for production support of releases.
  • Reported program performance to senior management on a biweekly basis.
  • Provide risk-based analysis of identified vulnerabilities on a weekly basis.
  • Reported Key Metrics to Executive Management on a weekly basis
  • Act as primary liaison for adjunct faculty including orientation of new course faculty and contact with them on a weekly basis.
  • Volunteered in repairing three to four bicycles on campus on a weekly basis; organized weekly cycling activities for 10 months.
  • Managed a small team of retail associates, developed weekly staff schedules and approved time and attendance on a bi-weekly basis.
  • Engage employees on a weekly basis to train new policies, procedures, vehicle fleet, CPNI and other needed areas.
  • Provided real time feedback to all agents regarding areas of improvement as well as areas done well on a bi-weekly basis.
  • Communicated student sales goals to each student and coached students toward goal achievement on both a daily and weekly basis.
  • Enter time clock edits, and enter employees sick, vacation, and personal holiday time on a weekly basis.
  • Developed risk management training for groups of 4-10 peers on a weekly basis, resulting in 100% safety compliance.
  • Prepared lesson plans on a weekly basis to ensure movement towards a final literacy goal tailored to each student.

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20 Most Common Skill for a Team Leader

Customer Service32.9%
Safety Procedures17.4%
ISO6%
Data Entry5.7%
Staff Members3.6%
Phone Calls3.4%
SQL2.9%
Performance Reviews2.9%

Typical Skill-Sets Required For A Team Leader

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
24.6%
24.6%
2
2
Safety Procedures
Safety Procedures
13%
13%
3
3
ISO
ISO
4.5%
4.5%
4
4
Data Entry
Data Entry
4.3%
4.3%
5
5
Staff Members
Staff Members
2.7%
2.7%
6
6
Phone Calls
Phone Calls
2.6%
2.6%
7
7
SQL
SQL
2.2%
2.2%
8
8
Performance Reviews
Performance Reviews
2.2%
2.2%
9
9
Company Policies
Company Policies
2%
2%
10
10
Customer Orders
Customer Orders
2%
2%
11
11
Sales Floor
Sales Floor
1.9%
1.9%
12
12
Daily Operations
Daily Operations
1.8%
1.8%
13
13
Inventory Control
Inventory Control
1.7%
1.7%
14
14
Customer Complaints
Customer Complaints
1.6%
1.6%
15
15
Sales Goals
Sales Goals
1.4%
1.4%
16
16
Troubleshoot
Troubleshoot
1.4%
1.4%
17
17
Corrective Action
Corrective Action
1.4%
1.4%
18
18
Technical Support
Technical Support
1.3%
1.3%
19
19
Special Projects
Special Projects
1.2%
1.2%
20
20
Ensure Compliance
Ensure Compliance
1.2%
1.2%
21
21
Internet
Internet
1.2%
1.2%
22
22
Quality Standards
Quality Standards
1.2%
1.2%
23
23
Daily Activities
Daily Activities
1.1%
1.1%
24
24
HR
HR
1.1%
1.1%
25
25
Unix
Unix
1%
1%
26
26
Direct Reports
Direct Reports
1%
1%
27
27
Food Preparation
Food Preparation
1%
1%
28
28
Powerpoint
Powerpoint
1%
1%
29
29
Osha
Osha
0.9%
0.9%
30
30
Curriculum Development
Curriculum Development
0.9%
0.9%
31
31
Product Knowledge
Product Knowledge
0.9%
0.9%
32
32
Company Standards
Company Standards
0.9%
0.9%
33
33
Medicare
Medicare
0.9%
0.9%
34
34
XML
XML
0.9%
0.9%
35
35
Test Cases
Test Cases
0.9%
0.9%
36
36
Business Requirements
Business Requirements
0.8%
0.8%
37
37
Production Goals
Production Goals
0.8%
0.8%
38
38
Medicaid
Medicaid
0.8%
0.8%
39
39
Bank Deposits
Bank Deposits
0.8%
0.8%
40
40
POS
POS
0.8%
0.8%
41
41
Process Improvement
Process Improvement
0.8%
0.8%
42
42
Weekly Meetings
Weekly Meetings
0.7%
0.7%
43
43
Assembly Line
Assembly Line
0.7%
0.7%
44
44
SLA
SLA
0.7%
0.7%
45
45
Html
Html
0.7%
0.7%
46
46
New Associates
New Associates
0.7%
0.7%
47
47
Day-To-Day Operations
Day-To-Day Operations
0.7%
0.7%
48
48
Monthly Reports
Monthly Reports
0.7%
0.7%
49
49
Weekly Basis
Weekly Basis
0.7%
0.7%

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