Team Leader skills for your resume and career

Customer service is the act of helping and supporting customers before, during, and after a purchase. Team leaders use customer service by monitoring their team's interactions with customers, creating programs to improve productivity and customer satisfaction, and providing training on customer service procedures. They also focus on maintaining a consistent customer base through excellent service and attention.

Ladders are tools used to reach high places. Team leaders use ladders to perform tasks like dry cleaning metal frames, installing data racks, and maintaining electrical wiring equipment. They also use ladders to climb to elevated roof surfaces and set up decorations for events.

Patients are individuals receiving medical care or treatment. Team leaders use patients in their job by promoting continuity of care, communicating their status to other caregivers, and coordinating with them regarding benefits to provide accurate medical services on time. They also verify insurance eligibility and benefits for patients, administer medication, and provide telephone advice and triage using hospital-approved protocols. They create educational materials for patients and assist them with payment arrangements.

The sales floor is an area in a retail store where customers can browse and purchase products. Team leaders use the sales floor to supervise their team, ensure sufficient coverage, and manage daily operations. They also direct events on the sales floor to maximize sales and customer satisfaction. They process merchandise to be floor-ready, train new employees, and assist with customer inquiries.

PET stands for Positron Emission Tomography. Team leaders use PET in various ways, such as assisting customers with their specialty pet needs, ordering products for pet departments, developing new business initiatives for pet stores, and even creating reports using PET software. They also use it to provide pet care services, like grooming and adoption.

Asphalt is a thick, sticky liquid or semi-liquid form of petroleum used for paving roads and highways. Team leaders use asphalt in various ways, such as maintaining building exteriors, repairing roads, and performing quality control. They also operate equipment for applying asphalt to parking lots and road beds, and estimate projects involving asphalt paving and seal coating.

HR, or Human Resources, is the department that manages a company's workforce. Team leaders use HR in various ways, such as supervising team members, developing HR programs, providing information on HR-related matters, and processing HR documents like time sheets and termination papers. They also partner with HR to manage projects, integrate company data and processes, and identify and qualify potential candidates.

Product knowledge is the understanding of the details and features of a product or service. Team leaders use this knowledge to guide their customers in making informed purchasing decisions. They provide information, answer questions, and make recommendations to build trust and confidence with their clients. For example, they might explain the benefits of a particular product or help customers compare different options.

Customer complaints are issues raised by customers about a product or service. Team leaders use customer complaints to improve customer service. They analyze customer complaints, investigate and resolve them, and take feedback to improve sales and customer relations. They handle escalated complaints, offer solutions and ensure customer satisfaction.

Payroll is the process of calculating and distributing payments to employees. Team leaders use payroll to manage employee compensation, including benefits and taxes. They analyze and prepare payroll documentation, monitor payroll activity, and reconcile payroll-related accounts. They also use payroll to manage performance, including evaluating staff and documenting reviews.

Process improvement is the act of recognizing areas where a process can be enhanced and implementing changes to make it more efficient. Team leaders use process improvement by identifying opportunities for cost savings, streamlining operations, and enhancing productivity. They do this by encouraging employee involvement, researching industry trends, and developing pilot projects to test new approaches. Team leaders also train staff on new systems and procedures, manage process improvement initiatives, and participate in engineering teams to develop and implement changes.

POS, or Point of Sale, is a system used to process transactions and manage inventory. Team leaders use POS to validate security features, troubleshoot issues, and train new employees. They also use it to manage inventory, handle customer payments, and analyze sales data. For instance, a team leader might use POS to identify trends and reduce obsolete products. They might also use it to supervise staff and ensure that customer service and company policies are followed.

Quality standards are a set of guidelines that ensure a certain level of excellence in a product or service. Team leaders use these standards to monitor and evaluate their team's work. They develop and implement testing, provide detailed documentation, and track any deviations from these standards. They also ensure their team meets productivity and schedule requirements and provide feedback to achieve desired quality standards.

Leadership is the act of guiding and directing others towards a common goal. Team leaders use leadership in various ways, such as interacting with clients and leadership to optimize efficiency and accuracy, setting business direction and strategy, and providing supervision to teams. They also demonstrate leadership skills when interacting with customers and employees to deliver quality results.