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The differences between team leaders and call center team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team leader and a call center team leader. Additionally, a team leader has an average salary of $68,817, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a team leader include customer service, ladders and patients. The most important skills for a call center team leader are inbound calls, outbound calls, and customer satisfaction.
| Team Leader | Call Center Team Leader | |
| Yearly salary | $68,817 | $38,965 |
| Hourly rate | $33.09 | $18.73 |
| Growth rate | 8% | 8% |
| Number of jobs | 197,336 | 272,017 |
| Job satisfaction | 5 | 5 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 45% |
| Average age | 43 | 47 |
| Years of experience | 6 | 6 |
Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
Team leaders and call center team leaders have different pay scales, as shown below.
| Team Leader | Call Center Team Leader | |
| Average salary | $68,817 | $38,965 |
| Salary range | Between $37,000 And $126,000 | Between $29,000 And $51,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Ropes & Gray | General Electric |
| Best paying industry | - | Finance |
There are a few differences between a team leader and a call center team leader in terms of educational background:
| Team Leader | Call Center Team Leader | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Delhi | California State University - Bakersfield |
Here are the differences between team leaders' and call center team leaders' demographics:
| Team Leader | Call Center Team Leader | |
| Average age | 43 | 47 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 8.9% Unknown, 4.7% Hispanic or Latino, 17.0% Asian, 7.2% White, 61.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 9% | 8% |