Group Benefits Market Lead
Team Leader Job 29 miles from Milford
Group Benefits Broker - Boston Market Lead - Contract
at Sounder Benefits
Remote in the Boston Metro Area
For all applicants, please note -
This is a contract, 100% commission-based role.
About Sounder Benefits, Inc.:
Sounder Benefits is a strategic benefits advisor, purpose built to help mid-sized and high growth businesses offer market leading benefits that reduce cost and admin complexity, improve access to care, and increase employee satisfaction.
In a world where innovation and technology are enabling faster, better decisions in every sector, midsize employers find it overwhelming to keep up with offering best in class benefits. Sounder Benefits offers a range of solutions enabling them to access innovation, craft bespoke benefits strategies, and confidently navigate a complex benefits landscape.
Sounder Benefits employs a unique blend of innovative & data-driven decision making, industry leading advisors, and white-glove service.
About the Job:
We are looking for a dynamic, self-motivated, and accomplished Group Benefits Broker that is passionate about bringing best-in-class benefits to our clients. The candidate will work closely with our core team, but ultimately work independently in their local and regional markets to sign midsize employers as clients of Sounder Benefits.
This position does require you to hold an active license in Health & Benefits.
Qualifications:
5+ years experience working in Employee Benefits
Active Life, Health & Accident License
Quota-carrying sales background
Group Benefits experience (Medical, Dental, Vision, Disability, Life Insurance, Voluntary Products, Fringe Benefits, and Compliance)
Compensation Structure: This role is Commission only with no caps on earned commissions. Our core team will assist in supporting your sales efforts, but ultimately this is a sales producing role.
Job Description:
The candidate will be heavily involved in client acquisition. While working with a sense of urgency, the Group Benefits Broker will focus on building our client base by consulting with key decision makers, strategically guiding them to best-in-class plan designs and unlock access to the most innovative tech-driven companies in the industry. The candidate must have strong relationship building skills and be adaptable. The individual has positive work ethics, has a drive to push forward, is a team player while also comfortable working independently in order to meet quotas. The Group Benefits Broker will report directly to the VP of Brokerage.
Customer experience skills are a must as well as phone and email etiquette. The individual will strive to provide a positive experience and deliver on client expectations. The ideal candidate has strong active listening skills and is a problem-solver. Analytical skills and critical thinking are a must in order to align with Sounder Benefit's mission.
Other tasks the candidate can expect to manage include, but are not limited to: Open Enrollment presentations, prepare client and employee-facing materials, prepare proposals, provide detailed updates on Pipeline to VP of Brokerage, and utilize our CRM system to track qualified leads and opportunities.
Sterile Processing Supervisor (Weekend Evenings)
Team Leader Job 29 miles from Milford
This Sterile Processing Supervisor will be responsible for:
Planning, organizing and overseeing daily operations for designated SPD and/or materials processing services. Monitoring workflow and prioritizes work assignments to meet established schedules and clinical requirements. Responding to customer requests and resolving problems as needed. Assisting in development of related goals and objectives
Developing, implementing, and maintaining internal policies and procedures for processing, storage, and handling of medical and surgical supplies and equipment. Developing and implementing new and/or updated decontamination and sterilization methods as needed
Selecting and supervising staff. Completing regular performance evaluations. Monitoring work performance, providing guidance and feedback, and initiating disciplinary and other personnel action as warranted with the Sterile processing manager single shift and all shifts. Developing and providing in-services and other continuing education programs for staff development
Monitoring and ensuring compliance with hospital, departments, and external policies, standards, and regulations. Monitoring current safety, infection control, and other requirements
Working with customers to resolve problems and ensure availability of needed materials
Supervising and evaluating technical support personnel and organizing, prioritizing and delegating work assignments
Maintaining inventory of instruments, equipment, and materials within area of responsibility
Maintaining knowledge of current trends and practices in procurement, processing, and maintenance of medical and surgical instruments, equipment, and supplies through participation in professional organizations and attendance at relevant continuing education programs. Participating in hospital and departmental committees and project teams as appropriate
To qualify, you must have:
A high school level of education is required. Associates preferred
A minimum of three years of related experience as a Sterile Processing Technician is required
Previous experience as a Leader/ Supervisor in Sterile Processing is strongly preferred
Current Sterile Processing certification is strongly preferred (CRCST)
SPD Manager certification is preferred (CHL)
The ability to effectively manage the employees within assigned unit/department
Communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, or well-developed writing skills
The ability to interact and coordinate with employees, vendors, surgeons, and nursing staff
**We are currently offering a one-time $7,500 sign on bonus for full time new hires****Weekend Evening Supervisor (Sat & Sun 7p-7a) (Mon & Fri 7p-3:30a)
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Call Center Team Lead
Team Leader Job 17 miles from Milford
Our client operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range of home services including HVAC, plumbing, and electrical services. A focus on people, technology, and operations has helped our client be recognized as one of the fastest growing HVAC, Plumbing, and Electrical Services providers in both the residential and commercial segments. We understand that a home is the client's biggest investment and that they want to keep it in top condition. To achieve this, our client is committed to living out their values of providing quality service each day to best serve homeowners. They strive to maintain their commitment of excellence in service through high-quality partnerships with other like-minded organizations with a people-first vision.
Position Overview
They are seeking a motivated and multi-talented individual with strong client service technical skills to join their Command Center. You will be responsible for providing contact center support for new and existing customers. This is a critical role that supports and interacts directly with their clients/customers.
Shift: 2:30pm-11pm with shift differential
Essential Job Functions
Be a product and process expert, guiding your team with deep knowledge of tools, services and customer needs to ensure they are equipped for success.
Lead and coach a team of customer support agents to achieve and maintain top-tier performance in quality, productivity, and attendance metrics.
Provide regular, constructive feedback based on quality assurance (QA) scores, customer survey responses, and queue observations.
Handle customer escalations with poise and professionalism, stepping in to resolve complex or high priority issues as needed.
Oversee daily operations and manage team performance to ensure members meet performance standards while maintaining focus on delivering a best-in-class customer experience and achieving key performance targets.
Act as a point of contact for escalated customer issues, facilitating timely and effective resolutions
Assist staff with customer concerns and technology issues.
Ensure team members adhere to schedules, breaks, and performance standards to maintain productivity.
Monitor call quality and metrics, providing feedback and developing action plans.
Monitor and manage real-time queues, ensuring staff availability to meet service level targets.
Participate in quality assurance; assure 100% client satisfaction
Generate reports on team performance, call volumes, and customer satisfaction.
Drive performance improvement initiatives by setting SMART goals for your team, ensuring clear paths for growth and success.
Maintain accurate coaching logs and feedback records for each agent.
Receive, manage, and own escalations from Client Support Staff and other company employees
Foster a positive team environment by recognizing achievements, encouraging collaboration, and addressing team concerns.
Work closely with management to implement strategies that enhance team performance and meet organizational goals.
Identify opportunities for process enhancements and actively participate in initiatives aimed at improving efficiency and customer satisfaction.
Report system, customer or operational issues impacting service quality.
Perform other administrative duties and special projects as assigned by the Supervisor.
Required Skills and Experience
Minimum 3 years in contact/call center environment preferred
Prior Lead experience a plus but not required
Experience and proficiency in all Company support applications and tools
Experience with Microsoft Windows operating systems
Excellent communications skills verbal and written (Must be fluent in English)
Strong organizational, project management and multitasking skills
The ability to work independently and likewise as a team player
Comfortable troubleshooting over the phone, at times using remote desktop sharing utilities
Ability to multitask and effectively handle shifting priorities professionally
Teamwork approach, enthusiasm and a strong desire to succeed!
HR Pals acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics.
For more job opportunities, follow us at HR Pals & Recruiting Pals: My Company | LinkedIn.
Hardware Team Lead
Team Leader Job 17 miles from Milford
Job Summary: This position is for a HW Team Leader reporting into the Analog and Mixed signal product development group. The successful candidate will be leading a team of analog and mixed development engineers in development of analog and mixed signal technology for PCB instrumentation in many design areas including
Precision measurement, signal sourcing, and DSP functions.
Strong grasp of detailed PCB development, analog circuit analysis, and familiarity with calibration of precision analog instrumentation are musts.
System level trouble shooting skills, plus excellent communication and organizational skills are mandatory.
Experience within the Automatic Test Equipment (ATE) industry is a definite plus
Work closely with marketing and applications to provide input to marketing strategies and future product developments.
Qualifications:
Master's Degree in Electrical Engineering (MSEE) preferred, bachelor's Degree in electrical engineering (BSEE) with additional experience acceptable.
Minimum of 5-year experience with MSEE, 7 years with BSEE preferably in ATE.
Strong detailed analog circuit analysis knowledge.
Ability to understand and create hardware block diagrams and schematics.
Ability to understand engineering, manufacturing, and customer requirements.
C/C++ programming skills.
Problem solving and debugging skills with the ability to solve system wide problems.
Ability to quickly learn our ATE programming environment.
Excellent communications skills.
Proven ability to develop quality deliverables on time.
Ability to team with software, hardware, applications and operations engineering staff, to bring-up new hardware designs and to diagnose chip and board problems.
Ability to adapt in a rapidly changing environment.
Beneficial Attributes: - ATE Experience and good understanding of Quality Audio Design.
With more than 3000 employees worldwide, we offer challenging and rewarding work experiences, generous employee benefits and a strong company culture. If you are looking for a global publicly traded company that provides you with international experience and a challenging work environment, then Cohu is your choice.
Connect with Cohu…
Connect with your future…
Cohu is a VEVRAA Federal Contractor and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status or protected veteran status, or any other characteristic protected by law.
Sr. Supervisor, Credit Risk Review
Team Leader Job 29 miles from Milford
Sr. Supervisor, Credit Risk ReviewProvidence, United States of America
USA Job Family Description: Serve as the third line of defense, providing the Board Audit & Board Risk Committees and senior management with independent assurance on the quality and effectiveness of internal controls, risk management (current or emerging), governance processes and systems, and lending units (overall asset quality, risk and compliance processes, underwriting policies, procedures, limits, concentrations), thereby helping to protect the company's value, solvency and reputation. To such ends, Internal Audit evaluates: the effectiveness and efficiency of these processes and systems; compliance with applicable laws and regulations, and with the requirements from supervisors; the reliability and integrity of financial and operational information; and, asset integrity. Credit Risk Review assesses the quality, quantity, direction and overall credit risk in the organization.
USA Job Function Description: Provide the Board Risk Committee and senior management with independent assurance on the company's lending units to assess overall asset quality, risk and compliance with established underwriting policies, procedures, limits and concentrations. Assess the quality, quantity, direction and overall credit risk in the organization through planned vertical and horizontal reviews, oversight of portfolio monitoring functions such as promontories, watched assets reviews, TDR reviews, new origination reviews, credit risk/solvency reporting and other portfolio monitoring reporting. Provide objective assessments of credit risk management staffing, underwriting and credit analysis, portfolio monitoring, and problem loan management. Provide objective assessments of policies and procedures.
Essential Functions/Responsibilty Statements:
Conducts onsite and offsite reviews, to provide an independent assessment of the quality, quantity, direction and overall credit risk in the organization through planned vertical and horizontal reviews.
Assesses asset quality, status and appropriateness of existing risk controls/compliance with established underwriting policies/risk tolerance.
Participates and leads onsite and offsite examinations.
Works on the necessary sampling, defines scope and type of review.
Prepares planning/intro memo.
Reviews required documentation for loan review testing, inclusive of conducting credit file reviews and completing necessary line sheets.
Reviews individual loan files for compliance with underwriting and default management policy and procedure.
Prepares written summary report of findings, observations and recommendations.
Communicates findings to Line and Risk management.
Assists in the oversight of portfolio monitoring functions such as quality control, default/foreclosure management, credit risk/solvency reporting and other portfolio monitoring reporting.
Assesses asset quality, status and appropriateness of existing risk controls/compliance with established underwriting policies/risk tolerance.
Ensures underwriting credit analysis is sound and justifies/mitigates the identified credit risk.
Ensures credit culture is consistent throughout organization and represents approved Risk Tolerance Statements.
Assesses/Ensures risk rating integrity and timeliness of rating changes.
Ensures appropriate specific reserves are in place and charge-off aretaken timely.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Bachelor's Degree or equivalent work experience in Accounting, Finance, Business or equivalent field. (Req)
Master's Degree in Accounting, Finance, Business or equivalent field. (Pref)
Work Experience:
Banking experience, preferably concentrated in Credit Risk Management or Credit Risk functions such as Underwriting or Originations, 12-15 years (Req)
Skills and Abilities:
Strong working knowledge of loan procedures and policies
Analytical and problem solving skills
Ability to work independently with limited supervision
Technology and computer skills, with the ability to effectively use Microsoft Office (Word, Excel, Outlook, Powerpoint)
Detail oriented with project management skills
Strong verbal and written communication skills
Time management skills and the ability to complete multiple projects simultaneously and in a timely manner
Solid diplomatic skills with the ability to resolve conflict
EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights:This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Primary Location: Providence, RI, Providence
Other Locations: Rhode Island-Providence,Texas-Dallas,Massachusetts-Boston
Organization: Santander Holdings USA, Inc.
Salary: $105,000 - $175,000/year
Supervisor, HVAC
Team Leader Job 23 miles from Milford
Supervise the installation, repair, assembly and maintenance of HVAC systems and all HVAC-related equipment ensuring compliance with codes, department instructions, work schedules and quality standards. The Supervisor will manage staff, oversee the day-to-day activities of the shop, be responsible for quality control and quality assurance, and contribute expertise to departmental initiatives.
Major Responsibilities:
Plan, schedule, and prioritize work for the skilled and semi-skilled staff assigned to the shop, ensuring proper distribution of assignments and adequate manning, space, supplies and facilities for subsequent performance of duties.
Review, edit, and approve timecards, work order statuses, and material acquisition and use. Participate in and carry out various personnel actions including, but not limited to, hiring, performance management and appraisals, promotions, transfers and vacation schedules. Manage the overtime process for hourly staff.
Ensure work orders are completed and are consistent with appropriate processes, codes, regulations, and standards.
Monitor the progress of ongoing work; provide accurate and meaningful reports. Respond to inquiries from clients regarding work orders in progress.
Promote continuous improvement of divisional performance, and of safety and environmental policies and procedures
Regularly perform quality assurance inspections on completed jobs; ensure conformance with institutional standards, mechanical codes, OSHA regulations, lock out-tag out, confined space protocols, Material Safety Data Sheets, engineering specifications, and other relevant local, state, and federal regulations.
Continuously contribute to the preventive maintenance program for HVAC equipment and in conjunction with the Preventative Maintenance staff, incorporate new equipment into the program. Coordinate with the Engineering Division regarding upgrades and modifications to HVAC systems.
Qualifications and Competencies:
Education: Required: HS Diploma, GED
Experience: 7 years of experience, at least 5 managing staff, union environment preferred.
Job Competencies
Considerable knowledge of the methods, practices, tools and materials of the trade
Skill in the installation, repair and maintenance of all types of HVAC systems
Ability to assign, lay out and supervise the work of skilled and semi-skilled maintenance workers
Ability to make accurate labor and material cost estimates
Ability to read blueprints, plans, and specifications
Ability to analyze maintenance, repair, and construction data and make recommendations pertaining to safety, quality, and efficiency
Data Collection & Operations Site Lead
Team Leader Job 29 miles from Milford
As a Data Collection & Operations Site Lead, you will play a pivotal role in overseeing and optimizing all facets of our Client's site management to drive the company's objectives. This dynamic position requires a detailed oriented and proactive approach as it involves a range of responsibilities including team leadership, ensuring efficient and accurate data collection processes, collaborative problem-solving, effective resources management, and maintaining compliance with data collection protocols and regulations, all within a fast-paced work environment.
Responsibilities
Ensure operations and data processes are carried out accurately and efficiently
Conduct performance evaluations and manage the day-to-day operations of the data collection site
Work closely with internal stakeholders and external service providers to ensure quality fixes, serving as the main point of contact for all parties involved in site operations
Oversee materials and inventory to align with budgetary constraints
Identify and raise hardware, software, and IT issues for prompt resolution
Work proactively to achieve predefined goals and Key Performance Indicators (KPIs)
Collaborate with cross-functional teams, internal stakeholders, and vendors to enhance workflows, tools, and systems while fostering an open communication environment
Recruit, train, and manage a high-performing team
Lead, motivate, and provide ongoing guidance and support to the team to ensure adherence to protocols and standards, all in a time-sensitive setting
Effectively manage resources to ensure optimal utilization and allocation while constantly optimizing operational efficiency within a limited-resource environment
Prepare and submit regular reports on site performance, data collection metrics, and compliance status
Qualifications
Experience with personnel management and team leadership
Strong organizational and problem-solving skills with a keen attention to detail and ability to work under pressure
Excellent interpersonal and communication skills, with the ability to effectively collaborate with diverse teams
Salary offered is $38.46 per hour
Preferred Qualifications
Knowledge of operations and data collection methodologies, tools, and best practices
Proficient in software/hardware issue diagnosis and resolution
Prior experience in technical support within a site-based environment
Degree in Business, Operations Management, or a related field
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Technical Account Manager Team Lead
Team Leader Job 29 miles from Milford
Technical Account Manager - Team Lead
San Mateo, CA
Dallas, TX
Job Type: Full-time (Hybrid)
Level: Senior (Management)
About the Company: We are transforming how businesses process and understand their data with a modern, full-stack observability platform. Our unique architecture enables in-stream analytics without the high costs of indexing or hot storage. We provide comprehensive monitoring of logs, metrics, traces, and security events, featuring APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability expenses by up to 70%.
Position Overview: As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills.
Key Responsibilities:
Leadership & Team Development:
Mentor and manage a team of TAMs, focusing on customer onboarding and long-term success.
Develop and track KPIs related to the onboarding experience and customer satisfaction.
Provide technical guidance and promote collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:
Oversee the implementation of observability tools, assisting customers with Logs, Metrics, and Traces monitoring.
Ensure your team delivers expert-level onboarding and ongoing support for observability solutions.
Offer deep technical insights on cloud observability and integration into customer infrastructures.
Customer Relationship Management:
Serve as the primary escalation point for customer technical challenges.
Work proactively with customers to enhance their logging and observability practices.
Collaborate with internal stakeholders to deliver tailored technical solutions aligned with customer business goals.
Data-Driven Leadership:
Utilize customer feedback and usage data to refine onboarding processes and team performance.
Analyze customer data patterns to improve observability outcomes and preempt potential issues.
Collaborate with internal teams on product enhancements informed by customer data insights.
Key Requirements:
Technical Expertise:
Hands-on experience with Cloud DevOps, specifically AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalents in Azure and GCP.
Familiarity with observability tools such as Kibana, Grafana, Datadog, NewRelic, and others.
Proficiency in RegEx, Lucene, and PromQL.
Leadership & Onboarding:
Proven experience leading technical teams focused on observability solutions and customer onboarding.
Ability to define and monitor onboarding KPIs with a focus on technical adoption and customer satisfaction.
Customer-Focused & Data-Driven Mindset:
Strong analytical skills to interpret customer data and usage trends.
Excellent communication skills for conveying complex technical information to diverse stakeholders.
Strong presentation abilities to establish credibility with executives.
Preferred Qualifications:
Certifications in AWS, Kubernetes, or observability platforms (e.g., Prometheus Certified).
Experience in a data-driven or SaaS environment.
MBA or relevant leadership experience.
This role is located in Boston, Massachusetts and is a hybrid position (2 days per week in the office). My client are not offering sponsorship for this role and therefore you must have a valid right to work in the US.
If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ************************
Co-Occurring Clinical Team Manager
Team Leader Job In Milford, MA
We make a difference- in your community and in your career. Co-Occurring Clinical Team Manager Independent Licensure Required: LMHC or LICSW *****$4,000 SIGN ON BONUS***** First $2,000 distributed at 30 days, Second $2,000 distributed at 6 months! Riverside is seeking a passionate clinical team manager to join our Community Behavioral Health Center (CBHC) team in Milford! This is a unique opportunity to join a growing team of dedicated behavioral health/substance use/co-occurring professionals in a unique outpatient setting.
The Co-Occurring Clinical Team Manager (CTM) oversees all care provided on the multidisciplinary Co-Occurring treatment team, ensuring integration between roles and adherence to the mission of the CBHC, providing wrap around quality care. Responsibilities include but are not limited to:
Partnering with director level management to align team with CBHC values and mission
Leading clinical team meetings
Clinical supervision
Coordination of care between staff roles on the team
Assuring principles of harm reduction and self determination
Problem solving barriers to care
Manage team member productivity
Manage various work flows
The multidisciplinary treatment team includes: co-occurring clinicians, recovery support coordinators, recovery coaches, nurses, medical assistants and prescribers.
This position will work closely with an established and successful medication assisted treatment team (MAT).
The Co-Occurring CTM is a leadership role within the CBHC, and in consultation with the Program Director and Assistant Program Director, provides support in the daily operation of the program, ensuring access and quality of care, appropriate staffing and staff support, and effective participation in the wider service system, particularly between CBHC components, to ensure continuity of care.
Successful candidates are:
Clinically strong/knowledgeable in both Substance and Mental Health Recovery
Highly organized
Capable of independent follow-through
Work well in a team environment
Are calm and effective in crisis
Enjoy using creativity and innovation.
Pay Rate: $79,567.48 to $84,872.11/salaried depending on experience!
Why You'll Love Riverside
We make a true difference in people's lives through rewarding work. Most of our jobs come with great benefits - including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.
Benefits include:
Comprehensive, high-quality health, dental, and vision insurance options
Flexible Spending Accounts - both medical and dependent care
Eleven paid holidays
Separate accruals for vacation (increases with tenure), personal, and sick time
Tax-deferred 403(b) retirement savings plan
Employee Assistance Plan / Travel Assistance Plan
Employee bonus for referrals resulting in hiring
Discounts to movie theaters, sporting, and entertainment events
Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner's fee
Learn more about our benefits and culture:
Our Benefits
Our Culture
Hear what employees think about working for Riverside!
Required Skills
Excellent communication, interpersonal and organizational skills
Intermediate computer fluency, including Microsoft Office
Valid Driver's License and regular access to a reliable vehicle
Required Experience
Masters Degree in Social Work or Counseling with Independent Licensure of LMHC or LICSW
At least 2 years experience working with Substance Use Disorders (SUD) and Co-Occurring Disorders (COD)
Knowledge of Evidenced Based Practices and service systems.
Must be three years post licensure at the independent level of licensure for the discipline, specific to the clinician's training and expertise
1 year supervisory or managerial experience in a similar setting
Minimum of 5 years of clinical experience at the master's level
Experience with adult service systems including DMH and various levels of care
Must meet all requirements to maintain an active professional license in the individual's professional discipline, including, but not limited to, continuing education, ethical requirements, etc.
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.
Team Leader - Purification/Final IPC
Team Leader Job 38 miles from Milford
Main Purpose of the Job
The Team Leader will work closely with other Team Leaders and Managers to establish a successful workstream to process small scale orders from purification to shipping, ensuring projects are delivered to our customers on time and with the highest quality. He/She will motivate the people in the department, work enthusiastically to meet the expectations, and will be responsible for solving problems as they relate to projects and personnel. The ideal candidate will work closely with Laboratory Technicians to implement new procedures and purification/final IPC strategies. He/she will identify areas of improvement and work with the staff in developing efficiencies and implementing throughout the purification/final IPC processes. Excellent organizational skills, communication skills, attention to detail, and record keeping are a must.
Key Responsibilities
Maintenance of production deadlines on multiple projects
Solving problems as they relate to production projects
Management of technical level employees in the purification/final IPC areas of the workstream
Motivating and helping coworkers through better planning, discussions, and final coordination between teams
In collaboration with laboratory personnel, writing and implementation of protocols for purification and analysis equipment/instruments
Train employees in finding solutions to technical problems
Train or coordinate training of employees on the use of equipment/instruments
Ensure employees are fully trained in all aspects of peptide purification and analysis
Managing the inventory and proper storage of the chemicals and consumables
Maintain good written protocols
Writing reports
Improving performance of labs, lab safety and hygiene
Oversee the work area in your lab to ensure an orderly, clean environment
Maintaining a safe working environment in accordance with OSHA and EPA
Candidate Requirements
BS or MS in Chemistry or related field would be preferred
Experience working in a production/manufacturing environment is essential
Experience managing people
Proven team player, with collaborative work style: Demonstrated experience of working cross-functionally.
Results-oriented mindset: solution-focused attitude; ability to recognize potential problems; capability to troubleshoot and resolve issues on the go.
Strong attention to detail, highly organized, able to prioritize and multi-task.
Ability to stay focused and thrives in a fast-paced environment
Ability to safely handle hazardous chemicals and wear appropriate Personal Protective Equipment (PPE)
About us
Biosynth is an innovative life sciences reagents, custom synthesis and manufacturing services company headquartered in Staad, Switzerland. We are by scientists, for scientists, securing supply chains with consistent quality, across the globe. As a trusted supplier, manufacturer and partner to the pharmaceutical, life science and diagnostic industries, as well as food, agrochemical and cosmetic customers, we have facilities on three continents and a rapid global distribution network. Our main production laboratories are located in Switzerland, the UK, Slovakia and China, with peptide and antibody production in the US, the UK and the Netherlands. Enzyme projects are based in Austria, bioconjugation projects in Germany and biological IVD reagents in Ireland.
Biosynth, is proud to be an equal opportunity employer. We value diversity and are committed to creating a workplace that reflects this commitment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. We do not use recruitment agencies to recruit for our positions.
Clinical Team Leader - Treatment Center
Team Leader Job 29 miles from Milford
Clinical Team Leader - Treatment Center Boston, MA, USA Req #2881 Wednesday, March 12, 2025
Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.
Job Summary: The Clinical Team Leader drives the implementation of the Bay Cove Treatment Center's (BCTC) State Opioid Response (SOR) grant initiatives via stakeholder engagement, operationalization of procedures, provision of direct clinical services, and oversight of the initiative's multidisciplinary team. The Clinical Team Leader contributes to Bay Cove's mission by implementing initiatives designed to enhance access to Medications for Opioid Use Disorders.
This is an exempt position. This is a full-time role, Monday-Friday, 40 hours per week.
Essential Functions of Position:
Establish and maintain partnerships with key grant partners from the community, including state, hospital, and community-based service providers, to ensure ongoing successful implementation and administration of the initiatives.
Engage in recruitment, interviewing, hiring, orientation, training, work assignment, supervision, progressive discipline, and performance evaluation of project staff in accordance with agency policy.
Develop and maintain project policies, procedures, workflows, and reporting per the grant requirements.
Provide outreach to selected community partners, including participation in the Recovery Panels at the Suffolk County Sheriff's Department (SCSD), for program recruitment purposes.
Lead the multidisciplinary initiative team in the delivery and documentation of services, including client outreach, assessment, treatment planning, care coordination, referral, and recovery support and monitor client participation to ensure consistency of service agreements and timely and accurate record keeping.
Ensure continuous data collection of project activities and service delivery, including reporting of the grant's required Government Performance and Results Act (GPRA) data.
Participate and represent the BCTC as the grant Liaison in grant meetings with the funder (DPH) and other related forums.
Provide overall administrative oversight for the project, keeping records of expenses and other administrative documentation.
Assist in the development and preparation of grant proposals and reports to improve and expand on existing services.
Manage the quarterly review of client charts and other related project monitoring activities for quality assurance.
Other job related duties as assigned.
Requirements for the position:
A master's degree in a clinical track in one of the following required - clinical psychology, education-counseling, medicine, mental health, psychology, psychiatric nursing, rehabilitative counseling, or social work.
Licensed Practitioner of the Healing Arts (LICSW, LMHC, LMFT or as a LADC I) or LPHA-eligible.
Minimum two years' experience in substance use or behavioral health treatment required.
Demonstrated knowledge of the substance use disorder continuum of services and related community resources.
Minimum one year of supervisory experience.
Demonstrated professional writing, communication, interpersonal, and organizational skills.
Demonstrated clinical documentation skills.
Demonstrated proficiency in the use of basic computer software and functions (e.g. Microsoft Word, Excel, PowerPoint, Google Suite, and necessary specialty platforms such as eHana and SMART).
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Boston, MA, USA
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Member Services Supervisor
Team Leader Job 20 miles from Milford
Feast & Fettle is looking for a Member Services Supervisor to join our fantastic team in Pawtucket, Rhode Island. In this role, you'll lead the charge during daily shifts, making sure our team is running smoothly and every interaction delivers the 5-star experience our members rave about. You'll oversee the team while also rolling up your sleeves to directly support our members across all communication channels. If you're someone who loves leading by example and creating exceptional customer experiences, this could be the perfect fit for you!
This is a full-time, in office role, with a Friday-Tuesday work schedule
supporting a team that operates 7 days a week with shift coverage 7am-9pm. Supervisor schedules include weekend, opening, and closing shifts.
What is Feast & Fettle?
What began as a private chef's business in 2016 has blossomed over the years into the Northeast's leading premium, fully-prepared meal delivery service. And each day at Feast & Fettle, we pour love and care into preparing, packing, and personally delivering weekly menu items to our cherished Member base across the Northeast. Our mission is both simple and expansive: to nourish everyday life. This speaks to the quality of our food, our community engagement, and how our service gives Members the space needed to devote more energy to what matters most in their lives.
We believe accomplishing this mission begins with nourishing the lives of our employees. Among our benefits, all F&F employees enjoy a free meal plan and wellness and education stipends. We are committed to fostering a positive and empowering environment in which everyone brings their best selves to work, contributing to the continuous betterment of the company. And it's our culture that really sets us apart from other organizations in the food & hospitality industry. Through reducing barriers folks may be showing up with, we work to provide meaningful growth opportunities for all.
By joining us at F&F, you become part of a transparent cross-department team centering joy and ambition-on an exciting growth trajectory which we engage with mindfulness and care. We grow in service of sustainable profitability, mutual support, and thorough maintenance of the superior quality our Members expect.
What does a Member Services Supervisor at F&F do?
We'll provide comprehensive training on the foundational Member Services Specialist skillset, ensuring you gain firsthand experience in the role before stepping into a shift lead capacity. Once proficient, you'll work in tandem with a peer Supervisor to provide shift leadership for a small team of Member Services Specialists. Our team operates with coverage from 7 AM to 9 PM, seven days a week, and Supervisors play a key role in ensuring smooth operations, team support, and an excellent member experience.
Lead & Support the Team - Support Director of Member Services and oversee daily operations, ensure tasks are prioritized, and support specialists with escalated issues.
Handle Complex Member Requests - Resolve logistical challenges like missing deliveries, address changes, and reroutes.
Train & Coach - Support team growth through real-time coaching and structured training programs for new hires.
Refine Processes - Maintain and improve Standard Operating Procedures (SOPs) to keep our service running smoothly.
Collaborate Cross-Functionally - Work with other departments to improve the member experience and streamline operations.
Maintain Service Excellence - Set the standard by actively engaging with members and ensuring communication aligns with F&F's high expectations.
What we're looking for:
5+ years of service industry or customer-facing experience; you're a pro at working directly with customers across multiple communication channels.
Experience coaching team members and providing constructive feedback in a positive, supportive way to help them grow and meet expectations.
A collaborative mindset and experience working with other leaders to improve cross-team processes and create a seamless experience for customers.
Master of multi-tasking (Even if you were running the host stand with a line out the door at the hottest new brunch spot in town, you're hard to fluster).
A way with words, both spoken and written. Thoughtful, precise, and warm responses are the expectation for member communication.
Off-the-charts phone skills.
Empathy, patience, and compassion.
Tech-savvy and quick to pick up new tricks.
Understanding and appreciation of the Feast & Fettle brand and member base.
Bonus points for experience working with HubSpot and an affluent customer base.
Cool under pressure and a detail-oriented champ.
Positive and eager to be a team player.
What you get:
Salary: $55,000-$60,000
Competitive benefit package including:
Free $160 F&F weekly meal plan membership!
(over $8,000 annual value)
Accrued vacation and sick time
(3 weeks in total over the first year, and increases with tenure)
$50/month Wellness Benefit
(reimbursement for a gym membership, massage, copay, kickboxing, etc, you name it!)
Health benefits (Medical, Dental, Vision), active at 30 days.
F&F is proud to cover 65% of employee premiums, as well as 50% for dependents.
401K -
active to contribute to at 90 days
$1000/yr Professional Development Reimbursement
Paid Parental Leave
Team Leader - Burlington
Team Leader Job 29 miles from Milford
Because you don't just succeed - you exceed. Retail our way.
A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.
Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader.
What You'll Do
As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing ‘in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.
Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team. Here is how it looks in action:
· Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
· Helping other managers with the day-to-day running of the store.
· Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
· Managing the cash lanes and Fitting Room areas as needed.
· Helping with customer feedback and complaints.
· Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand.
· Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed.
What You'll Get
People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. We're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important.
What You'll Bring
Overseeing a team of Sales Associates and reporting directly to the Department Manager requires a bold team player to take the reins. Here's what we need from you:
· Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.
· Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
· Good commercial awareness and understanding of local selling patterns.
· Ability to guide and support a team to achieve results.
· You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment.
· Good planning and organizational skills, prioritizing and working within agreed timescales.
· Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs.
· Ability to effectively manage difficult situations and have good problem-solving skills.
· Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.
Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today… and enjoy career growth, our way.
The pay range for this role is: $26.00-$27.50
This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors.
Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
Histology Supervisor
Team Leader Job 25 miles from Milford
Provides leadership and supervises/manages department, makes decisions, solves problems, develops procedures, and conducts and attends meetings.
Manages the employee hiring process including developing and updating job descriptions, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for applicable positions, and selecting and assigning staff.
Manages employee and team performance including coordinating activities, scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Manages employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implement disciplinary action as needed and in consultation with Human Resources.
Performs statistical analysis on quality control metrics.
Develops and implements policies and procedures for gross room operation.
Acts as subject matter expert for anatomical pathology techniques based on clinical correlations.
Ensures all corporate safety, quality control and quality assurance standards are met.
Ensures compliance with all local, federal, CLIA and CAP regulations.
Independently performs the major tasks involved in the routine preparation of histological slides from surgical and biopsy specimens and human tissues including embedding, microtomy, mounting, and staining of tissue sections, and labeling of finished slides.
Perform a variety of specialized tissue fixation, embedding, sectioning and staining techniques to demonstrate a variety of tissue components or materials present in tissues, as required.
Prepare standard laboratory reagents and solutions with precision.
Operate basic laboratory equipment, such as tissue processors (standard and microwave), embedding station, tissue microtome, tissue stainer and slide coverslipper.
Maintain and calibrate laboratory equipment and observe established safety procedures.
Keep abreast of current literature and techniques in histotechnology.
Maintains a clean and well-organized work area.
Directly coordinate daily workload with available laboratory staff to ensure efficient laboratory operation.
Communicate directly with Accessioning, Grossing , Cytology and Molecular personnel to ensure efficient movement of all specimens through the laboratory.
Ensure that all laboratory personnel are compliant with all safety regulations.
Prepare and conduct competency and performance evaluations.
Other duties, as assigned by supervisor.
OTHER FUNCTIONS OF THIS POSITION ARE AS FOLLOWS:
Miscellaneous projects identified by the Pathologist as necessary or as assigned by supervisor.
Any/all tasks performed by Lab Aides and Histologists, in the event staff coverage is needed.
NOTE: MANAGEMENT RETAINS THE RIGHT TO ADD TO, ELIMINATE OR CHANGE THE FUNCTIONS OF THIS POSITION AT ANY TIME.
EXTENT OF SUPERVISION RECEIVED:
Immediate supervisor outlines assignments. The Histology Supervisor is directly supervised by the Technical Director and works under the professional direction of the Pathologist staff and Medical Director. After training, minimal direct supervision should be required for the person who is competently handling the routine essential functions of this position.
THE MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION ARE AS FOLLOWS:
Education:
Bachelor of Science Degree
Licenses/Certifications:
HT or HTL certification
Skills/Abilities:
Knowledge of standard laboratory equipment to set up and perform routine and specialized histology tasks, including the use of a light microscope, tissue handling, and slide preparation. Experience with Microsoft Office Suite (MS Word, Excel, Outlook). Strong communication skills, both oral and written.
Experience:
Three years' experience using histology techniques
NOTICE UNDER GENETIC INFORMATION NON-DISCRIMINATION ACT
The Genetic Information Non-Discrimination Act of 2008 (GINA) prohibits employers and other entities covered by GINA Title II from requesting or requiring genetic information of an individual or family member of the individual, except as specifically allowed by this law. “Genetic information: as defined by GINA, includes an individual's family medical history, the results of an individual's or family member's genetic tests, the fact that an individual or an individual's family member sought or received genetic services, and genetic information of a fetus carried by an individual or an individual's family member or an embryo lawfully held by an individual or family member receiving assistive reproductive services.
Site Selection Leasing Lead
Team Leader Job 29 miles from Milford
Meta designs, builds, leases, and operates the most innovative and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Meta is seeking an experienced, organized, and collaborative Site Selection Leasing Lead to join the Data Center Site Selection team.A qualified Site Selection Leasing Lead candidate has extensive experience negotiating large, complex lease transactions and an extensive knowledge of the legal agreements that accompany them. The Site Selection Leasing Lead has a keen capacity to think both strategically and analytically, develop out-of-the box solutions and is experienced with navigating the challenges that accompany leasing projects and managing a large portfolio of leases.The Site Selection Leasing Lead will manage a small team of Site Selection Leasing Managers and Site Selection Leasing Program Managers focused on leased and colocation data center projects. The Site Selection Leasing Lead develops strategy and directs execution of strategy for the leasing and colocation space. The Site Selection Leasing Lead is responsible for delivering a pipeline of lease and colocation options at various stages of development to meet internal objectives and is responsible for management and administration of existing lease agreements. The Site Selection Leasing Lead also hires, onboards, and performs career development duties for their team. The Site Selection Leasing Lead may perform some individual site selection project work in addition to leading the team.Domestic travel is required (25% or more).
**Required Skills:**
Site Selection Leasing Lead Responsibilities:
1. Develop Meta's leased and colocation data center location strategy and manage the site selection effort for commercial negotiations and contract administration in that space, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations
2. Negotiate Master Telecommunication Service Agreements (MTSAs) and Work Orders (WOs), letters of intent (LOIs), Subordination, Non-Disturbance, and Attornment (SNDA) changes of control and other WO-specific agreements
3. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies
4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance
5. Prepare project location recommendations and present to management for approval
6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies, monitor ongoing contractual commitments, and support the expansion of Meta's existing data centers through the negotiation of extensions or renewals
7. Lead development and execution of strategy for the leasing and colocation programs to deliver data center sites at various stages of development in accordance with broader team goals
8. Communicate status of potential lease options and participate in strategic planning
9. Assist with hiring, onboarding and mentoring for the leasing team
**Minimum Qualifications:**
Minimum Qualifications:
10. Bachelor's degree in Business, Civil Engineering, City Planning or related
11. Experience leading real estate negotiations including contract formation and contract negotiations
12. 10+ years of experience in site selection and data center or other capital project or infrastructure development
13. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders
14. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders
15. Experience communicating commercial, market and contractual details to all organizational levels
16. 2+ years of experience in Excel and PowerPoint and/or Keynote
17. 10+ years of experience in data center leasing negotiations and contract management
**Preferred Qualifications:**
Preferred Qualifications:
18. Experience in hyperscale leased data center negotiations
19. Experience with industrial leases, colocation MTSAs and WOs and BTS contract negotiation and execution in the data center space
20. Advanced technical degree, law degree or MBA
**Public Compensation:**
$188,000/year to $256,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Treasury Management Client Service Team Leader
Team Leader Job 17 miles from Milford
JOB REQUIREMENTS * Highly motivated and experienced managing multiple tasks * Demonstrate and promote high ethical standards and behavior * Maintain a professional manner at all times * Be an active team player * Adapts and helps others manage change * Fluent in written and verbal English communication skills
* Strong computer and technical skills
* Must be willing to travel to customer locations
* Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed
* Ability to adhere to Needham Bank's Core Values (Quick-Decision Making, Reliability, Relationship-Based Focus & Quality Service)
EDUCATION & EXPERIENCE
* Associates or Bachelor's Degree highly preferred or equivalent experience
* Five plus years' of banking experience in a Treasury Management Sales or Service role highly preferred
* Knowledge of federal and state regulations and guidelines pertaining to Treasury Management products
* Knowledge of NACHA Operating Rules preferred
WORKING CONDITIONS/PHYSICAL DEMANDS
* Normal business office environment
* Travel to client office or site as needed.
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
Under the direction of the Director, Operations, leads the Treasury Management Client Service Team in all areas of Treasury product setup/configuration and Treasury client onboarding and trainings. Collaborates with other Treasury Management Teams in the areas of Relationship Management, Product Ownership, and Portfolio Management. Manage and ensure Treasury client service issues and questions are addressed to a satisfactory resolution. Completes tasks accurately, timely, and professionally to ensure prompt and professional service to internal and external customers.
ESSENTIAL DUTIES & RESPONSIBILITIES
* Serves as the first escalation point for issues that may arise within the Treasury Management Client Service Team.
* Leads other Treasury Management Client Service Team members on various tasks, workflows, projects, and strategic planning.
* Follow and assist with implementation of all directives, policies, procedures and changes in regulations pertaining to Treasury Management.
* Leads the Team in all designated functions of Treasury Management Client Services including but not limited to Business Online Banking, Business Mobile Banking, Business Bill Pay, Remote Deposit Capture (RDC), Positive Pay, ACH and Wire Origination, Positive Pay, SFTP, Lockbox, Sweep Services, and IntraFi.
* Client and Product onboarding/offboarding
* Temporary & Permanent Limit increases/decreases
* Monitoring and acting on daily reporting, alerts
* Conducting client training (virtual/on site) as needed
* Resolution of payables/receivables file formatting issues
* Maintain expert level of knowledge of the Bank's Treasury Management products and services, and managing inherent risks with these services
* Maintain high level of communication with Director, Treasury Cash Management and Treasury Product Owners related to customer requests, vendor issues, product and system updates.
* Manage the Treasury Management Client Service CRM, phone, and other related client communication queues, SLAs, KPIs.
* Coordinate with the Product Ownership Team on new product role out and UAT testing as needed.
* Coordinate with the Portfolio Management Team on Annual Relationship Review pre/post research.
* Support the Treasury Management Relationship Management team in servicing existing relationships.
* Facilitates Treasury Management meetings on behalf of the Director, Treasury Management as needed.
* Communicates and maintains positive working relationships with Retail Banking, Commercial Lending, Compliance, Deposit Operations, Fraud/Compliance and other departments to resolve client issues as needed.
* Perform additional duties as requested, needed or assigned
Client Service Team Lead
Team Leader Job 29 miles from Milford
The Client Service Team Lead plays a dual role in providing leadership and hands-on support within the client service team. This individual will manage and supervise a team of 5-10 Wealth Management Client Service Associates, ensuring operational excellence, exceptional client service delivery, and alignment with organizational objectives. Additionally, the Assistant Manager will perform senior-level client service duties, supporting Relationship Managers and clients in a high-touch, fast-paced environment.
Leadership & Supervision:
Supervise, mentor, and develop a team of 5-10 Wealth Management Client Service Associates, fostering a culture of collaboration, accountability, and client-centric service.
Conduct regular team meetings to communicate goals, updates, and performance expectations.
Monitor team performance, provide constructive feedback, and address performance issues in collaboration with the Manager of Client Service.
Assist in recruiting, onboarding, and training new client service associates
Client Service & Operations:
Act as an escalation point for complex client inquiries, ensuring timely and accurate resolution.
Oversee daily workflow and task allocation to ensure efficient operations and adherence to service-level agreements.
Support Relationship Managers in addressing client needs, including onboarding, account maintenance, and transaction processing.
Identify and implement process improvements to enhance efficiency and client satisfaction.
Senior Client Service Duties:
Maintain a personal portfolio of high-priority client accounts, providing tailored service and support.
Prepare documentation for client meetings, including account summaries, performance reports, and compliance requirements.
Process account updates, transfers, and other transactions with accuracy and in compliance with regulatory standards.
Ensure proper documentation and adherence to company policies and procedures.
Collaboration & Reporting:
Collaborate with Relationship Managers, Operations, and Compliance teams to ensure seamless client experiences.
Provide regular updates to the Manager of Client Service regarding team performance, client issues, and operational challenges.
Participate in strategy meetings and contribute to the development of client service initiatives.
Education and Experience
Bachelor's degree in finance, business administration, or a related field (preferred).
5+ years of experience in wealth management, financial services, or a related industry, with at least 2 years in a supervisory or senior client service role.
Skills/Knowledge
Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
Exceptional client service and interpersonal skills, with a client-first mindset.
Proficiency in financial systems and tools, including CRM platforms and portfolio management software.
Excellent organizational skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong problem-solving and critical-thinking abilities.
Knowledge of financial regulations, compliance requirements, and wealth management operations.
IT Support Team Lead
Team Leader Job 30 miles from Milford
Lead IT Support Team at Renovo - Drive Excellence in Home Remodeling Tech
Renovo Home Partners, the fifth-largest home remodeling company in America, is searching for a highly skilled IT Support Team Lead to take charge of our IT operations. This is a 100% onsite, hands-on leadership role, requiring a strong leader who can mentor a team, manage IT projects, and ensure seamless technology support across our organization.
Why Join Renovo?
At Renovo, we are committed to providing the best platform for our teams to thrive. Our IT Operations team is the backbone of our business, ensuring that employees across our multiple locations have the tools and support they need to succeed. We foster a culture of continuous improvement, innovation, and teamwork, making this an exciting opportunity for an IT leader ready to make an impact.
Key Responsibilities:
Lead and mentor the IT support team, providing feedback and fostering a collaborative, customer-focused environment.
Serve as the escalation point for complex technical issues and ensure timely resolutions.
Oversee IT infrastructure including Windows desktop/laptop environments, network management (TCP/IP, DNS, DHCP), and mobile device management.
Drive IT projects from start to finish, coordinating across departments to implement system upgrades, maintenance, and deployments.
Ensure proper documentation of incidents, requests, and solutions in the ticketing system.
Manage vendors and business stakeholders, ensuring IT services align with company goals.
Provide hands-on support for hardware, software, and network troubleshooting.
Work flexible hours as needed, including evenings and weekends for critical support.
What We're Looking For:
Proven leadership experience managing IT teams and projects.
6+ years of advanced technical experience in IT infrastructure, including Entra ID, Office365, Exchange Online, and Power Platforms.
Strong problem-solving skills and the ability to work under pressure.
Excellent communication skills to collaborate across departments.
Experience with call center applications is a plus.
Bachelor's degree in IT or equivalent experience.
Take the Lead at Renovo
We're looking for a driven, strategic IT leader who is ready to take ownership of our IT operations and contribute to the success of a growing company. If you thrive in a fast-paced environment, enjoy mentoring a team, and have the expertise to manage complex IT challenges, we want to hear from you. Apply today!
Posted Min Pay Rate USD $80,000.00/Yr. Posted Max Pay Rate USD $85,000.00/Yr.
Team Lead, IT Support
Team Leader Job 29 miles from Milford
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.
As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
This is a superb opportunity for the person with the right combination of hands on and leadership skills to work in a dynamic and innovative technology company. If you have an empathic approach, phenomenal conversational abilities, and a proactive mentality, we'd love to hear from you! This role will support our offices and employees in Concord, MA, Cambridge, MA, Norwalk, CT, Miami, FL, and remote North and South American employees.
This role will be required to work from our Concord, MA office at least 4 days per week.
Are you ready to lead a dynamic IT support team, solve complex technical challenges, and ensure seamless operations for a growing organization? Then join us at KAYAK and help shape the future of travel.
In this role, you will:
Manage and prioritize the IT workload for the region, including support requests, new hire setup, hardware orders, video conference room management, office IT equipment support
In addition to managing the workload, you will be personally responsible for handling some of the work i.e. this is a hands-on position that will also manage our US IT Team.
Be the primary escalation point for US IT Support and local teams and partners
Work with the key collaborators to develop and improve processes for IT Support
Collaborate on IT strategy with the wider global IT team
Travel to our other US offices from time to time as required
Please apply if you have:
5 years of proven experience in IT support in a corporate environment
Experience with the following:
Handling IT support requests in addition to managing, delegating, and advancing the requests if needed
Collaboration tools like Slack and Zoom
MDM solutions, such as JAMF Pro and InTune
Identity Access Management solutions like OKTA
Technical IT processes like scripting, automation and CLI's
Solution driven mentality, particularly when faced with highly complex problems
Benefits and Perks
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more
Diversity, Equity, and Inclusion
At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).
Site Leader, Red Sox Baseball Summer Camps: 2024-3352
Team Leader Job 29 miles from Milford
Title + Job ID Site Leader, Red Sox Baseball Summer Camps: 2024-3352
Red Sox Baseball Summer Camps offer five days of fun, baseball instruction, and competition for children ages 5-13 through our custom-built curriculum. We are looking for a Site Leader, as head of our on-site leadership team, to be directly responsible for top-notch implementation of the day-to-day operations of camp, manage a team of 10+ coordinators and coaches, and inspire hundreds of Red Sox campers to unlock their personal best each and every day. We provide the training, baseball curriculum & daily camp schedules along with all equipment for a successful camp but need you to bring camp to life with your enthusiasm, leadership and dedication.
What You'll Do
Manage camp for campers and staff, working to ensure smooth day-to-day operations, spearheading problem-solving, and acting as a liaison between Headquarters and the site when needed.
Create a culture of excitement, teamwork, inclusion, positivity, respect, and professionalism for everyone who encounters your site, including facility partners, families, and teammates, by communicating with a variety of ages, interests, and skill levels, as well as showing enthusiasm for baseball and positively representing the Boston Red Sox brand.
Prioritize physical, social, and emotional safety for everyone on site by being a role model and working directly with camp staff to support campers in their development through forming close connections with campers and providing support when needed.
Work alongside the rest of the leadership team to ensure clean and organized camp setup, representing the Red Sox brand in a positive and professional light.
Support Coordinators with camper engagement and camper management.
Support the Camp Experience Coordinator in proactive and reactive family communications and relationship building, ensuring all customers are kept informed on their camper's day and camp experience.
Oversee the seamless transition to after-camp extended day programming.
Attend weekly Site Leader meetings.
Be a loyal and dedicated member of the team who consistently shows up on time and in all ways for the campers and your team.
Additional responsibilities as assigned by Headquarters.
About You
21+ years old and meets one of the following:
Successful completion of a course in camping administration such as those offered by national professional camping associations, national agencies, etc.
2 seasons of previous experience working as part of the administrative staff of a recreational camp for children.
Possess a bachelor's degree in youth education, sports management, or a related field (preferred), or equivalent field experience.
Possess or able to obtain valid CPR/First Aid Certification prior to the start of camp.
Youth development expert who deeply understands positive youth development techniques and is passionate about coaching and supporting youth.
Experience managing a team of direct reports and comfort with public speaking (to parents, staff, and groups of campers).
Passionate about sport-based youth development and committed to making a positive impact in the lives of children and families through baseball.
Demonstrates the ability to manage multiple priorities, maintain attention to detail, and utilize strong organizational skills to oversee logistics and staff coordination in a dynamic camp environment.
Dedicated to the camp's mission, program quality, and a supportive team environment for the full camp season.
Able to remain upright and standing for multiple hours at a time, walk and/or run quickly around large outdoor grass and dirt-covered fields, and lift and carry up to 50 lbs. of sports equipment.
Committed to adhering to and enforcing the Red Sox Camp Cell-Phone Free policy, powering down and putting away cell phones for the duration of your shift.
Perks and Highlights as a Camps Team Member
Work in baseball, being active and outdoors all summer in the Boston area.
Exclusive access to Fenway Park and a Meet & Greet with Red Sox players while leading campers through stadium visits as part of the camp experience during select weeks.
Ability to earn middle and end of season awards.
Build valuable leadership experience representing a global brand.
Join an incredible team of like-minded, passionate people.
Additional Camp Information
Time Commitment: Available for pre-camp training and all weeks of programming.
Camp Dates & Locations: June 23rd - August 8th, no camp the week of July 4th
Please note: Camp locations may change weekly. All staff must have reliable transportation to get to site each day. Please, visit the following link to see our 2025 camp schedule: 2025 Red Sox Camp Schedule
Schedule: Monday-Friday 7:15 am-4:00 pm
Compensation: $22 / hour, with up to 3.75 hours of overtime per week paid at $33/hour.
More about the program:
Campers and staff of all backgrounds and gender identities are welcome at camp.
We are a phone-free and nut-free working environment.
If you would like to learn more about our camps, please visit: Red Sox Baseball Summer Camps | Boston Red Sox (mlb.com)
Headfirst Professional Sports Camps is proud to be an Equal Opportunity Employer.
We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups and those who might need reasonable accommodation to apply.
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