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Team leader jobs in New Mexico - 578 jobs

  • Surface Transportation Group Leader - New Mexico

    Aecom 4.6company rating

    Team leader job in Albuquerque, NM

    Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is actively seeking a creative, highly talented, and motivated Surface Transportation Group Leader for immediate employment in the Albuquerque, NM office. Responsibilities will include the oversight and management of active project and program tasks and teams, business development, and support for other Transportation projects, programs, and pursuits. Projects may include planning, preliminary engineering, final engineering, construction support services and program management for transportation or infrastructure projects for a range of active and prospective clients. The projects and programs will involve various market sectors including but not limited to surface transportation, transit, rail, bridges and structures, utilities, and misc. facilities. The responsibilities of this position include, but are not limited to: Formulate and execute project opportunity capture strategies, including teaming and positioning for strategic pursuits and identification of required staff resources to win and effectively deliver projects and programs Establish relationships with both external and internal clients Be a visible leader and trusted advisor to clients by promoting AECOM's values both internally and externally Proven track record with client account management, project pursuit execution, and engineering staff development Provides management and guidance to staff, enforces company and project policies, and serves as a primary liaison between AECOM and clients and stakeholders. Manage and mentor staff to facilitate effective project and program delivery and to promote staff development. Responsible for administering projects and programs from inception through contract closeout, including establishing specific objectives and policies, adherence to the scope, schedule and budget, risk management, and change management. Demonstrated analytical skills, technical skills, and communication (oral and written) skills Business Development including prospecting and proposal development with established relationships with local clients including NMDOT and local agency specifications, policies, and procedures. Approves and signs off on work. Provides technical expertise for studies and design efforts. Presents complex technical solutions to clients. Performs quality control reviews of work developed by others. Participates in development of technical proposals. Strong technical resource to serve as technical advisor. Provides specialized technical input to studies and design for staff's specific area of expertise. Ability to lead and manage a Project. Ability to lead and manage a Team. Excellent people management skills Develops study and design procedures to facilitate high-quality cost-effective work by others. Participates in interdisciplinary review of project deliverables. Uses expertise in all steps of completing discipline components of PA/ED and PS&E package. Prepares technical specification sections. Provides input to the development of engineering budget and schedule to meet requirements. Qualifications Minimum Requirements: * BA/BS + 10 years of related experience or demonstrated equivalency of experience and/or education, including 2 years of leadership Preferred Qualifications: Bachelor's degree in Civil/Transportation Engineering Professional Engineer in the State of New Mexico or ability to obtain one within 6 months 15+ years of progressive experience designing and delivering projects 5 years' experience with proposal and business development, client presentations and relationship development Project Management experience in transportation projects Ability to proactively communicate and lead department staff Established relationships with local clients: 10+ years of experience and familiarity with New Mexico Department of Transportation (NMDOT) and NM Counties including local agency specifications, policies, and procedures Additional Information About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
    $72k-108k yearly est. 8d ago
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  • Customer Experience Lead-Santa Fe Place

    Victoria's Secret 4.1company rating

    Team leader job in Santa Fe, NM

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $16.50 Maximum Salary: $20.75 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $16.5-20.8 hourly 24d ago
  • Cleared R&D Team Lead - NGSA and ELNG Manufacturing, Onsite

    Sandia National Laboratories 4.6company rating

    Team leader job in Albuquerque, NM

    About Sandia: Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: + Challenging work with amazing impact that contributes to security, peace, and freedom worldwide + Extraordinary co-workers + Some of the best tools, equipment, and research facilities in the world + Career advancement and enrichment opportunities + Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) + Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: ********************* *These benefits vary by job classification. What Your Job Will Be Like: We are seeking a Team Lead in the NGSA and ELNG Manufacturing team, group 7566-1. The Team Lead will oversee highly rigorous operations, use state-of the art facilities to explore solutions, and lead a dynamic team that tests and delivers high quality and reliable assets in support of the viability of our nuclear weapons stockpile. You will be assigned to a specific department based on the needs of the mission. On any given day, the successful candidate will be responsible for: + Managing the personnel who conduct the daily operations of mark quality (MQ) production, design, development, and Science & Technology (S&T) activities to meet NG Integrated Program Plan (NIPP) deliverables + Engaging design, product, and process engineers to evolve manufacturing techniques, equipment, and processes to improve yields, resolve production issues, and design/incorporate modern processes and technologies onto the floor + Teaming with S&T/Design organizations on problem solving efforts; and in conceiving, planning, modeling, and/or conducting experimental work to build new product and process understandings/capabilities + Serving as the temporary (or back-up) for product/process engineers + Overseeing (or participating in) the application of engineering methods used within scientific and engineering subject areas to develop, or demonstrating new designs, machines, products, processes, or systems Due to the nature of the work, the selected applicant must be able to work onsite. Salary Range: $138,600 - $235,700 *Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential. Qualifications We Require: + A Bachelor's degree in a relevant discipline and five (5) years of directly relevant experience, or an equivalent combination of directly relevant education and engineering or scientific experience that demonstrates the knowledge, skills, and ability to perform independent research and development + An active DOE Q clearance, or equivalent is required to start Qualifications We Desire: The ideal R&D Science and Engineering Team Lead candidate for Sandia National Laboratories will in addition possess the following: + Ability to successfully manage and complete multiple programs and projects. + Demonstrated ability to identify, understand, and articulate constraints as well as lead teams through a process to identify options and paths-forward. + Excellent written and verbal communication skills in the development and delivery of presentations, proposals, reports and documentation. Also, for this posting we are seeking individuals with the following experience: + Master's degree in a relevant STEM field + The ability to understand the activity-level work performed in the Neutron Generator Enterprise (NGE) to judge quality, assess issues, and, when necessary establish technical (or engineered) solutions to improve performance + Experience + Experience with product realization phases, process development + Demonstrated ability to: + Willingness to actively participate in Lean Six Sigma program and achieve Green Belt certification in one year + A dedication to a culture of safety and security + Taken or enrolled in Sandia s Pre-Management Curriculum About Our Team: The Ferro-Electric Neutron Generator (FENG) and Electronic Neutron Generator (ELNG) Value Stream Department (07566) develops, qualifies, and integrates state-of-the-art technologies to realize a broad range of components and related assemblies used in the design, development, and production of neutron generators for the Nuclear Security Enterprise (NSE). We deploy technical leadership in various engineering disciplines (e.g., mechanical, materials science, industrial, chemical and electrical) to identify, develop and mature technology solutions using demonstrated rigorous product and process realization methodologies. Our capabilities range from component assembly and fabrication, abrasive blasting/cleaning, inspection, laser welding and marking, soldering, encapsulation, final dimensioning and machining, x-ray radiography, thermal spraying, conformal coating, environmental conditioning and functional testing. Integrated planning for product realization, manufacturability, and certification of neutron generators and neutron generator-related products enables us to meet the needs of our customers and the security of the nation. We strive to achieve agility and value-added processes through continuous utilization of the Lean/Six Sigma methodology. Posting Duration: This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time. Security Clearance: Position requires a Department of Energy (DOE) Q security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD). Sandia is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs: If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Job ID: 696644 Job Family: RD Regular/Temporary Position: R Full/Part-Time Status: F
    $138.6k-235.7k yearly 14d ago
  • Senior Supervisor - Clinical Support Operations & Compliance

    Align Technology 4.9company rating

    Team leader job in Belen, NM

    We are seeking a Supervisor - Clinical Support Operations & Compliance to provide operational, administrative, and cross-functional leadership for a team of Clinical Support Specialists. This Level 6 supervisory role is responsible for enabling compliant operations at scale by designing, implementing, and sustaining the structures, processes, and systems that allow clinical support teams to operate in accordance with local regulatory requirements and tax incentive frameworks across the regions they support. The role focuses less on hands-on clinical decision-making and more on governance, coordination, and execution, acting as a key interface between Clinical Operations, Engineering, Finance/Tax, Legal, Quality, Global Treatment Planning Operations and AFABB. Role expectations Operational governance & structure * Implement and maintain approved operating models, supervisory structures, and role definitions for Clinical Support Specialists in alignment with regulatory and tax exceptions compliance requirements. * Translate strategic or regulatory changes into clear operational processes, standard work, and system configurations. * Ensure clarity of reporting lines, accountability, and segregation of duties required to support compliance and audit readiness. Tax & regulatory compliance enablement * Partner with Finance and Tax teams to operationalize requirements tied to tax exemptions, incentives, or special regulatory regimes in supported regions. * Ensure clinical support activities are appropriately documented, structured, and traceable to support internal and external audits. * Monitor ongoing compliance risks and escalate gaps with proposed mitigation actions. Systems & process coordination * Work with Engineering, Global Clinical, Global Treatment Planning and AFAB teams to enable system configurations that support compliant workflows, access controls, and reporting needs. * Ensure systems reflect approved structures and are updated as organizational or regulatory requirements evolve. * Identify process inefficiencies or compliance risks and drive continuous improvement initiatives. Supervisory & people leadership * Provide direct supervisory leadership to Clinical Support Specialists for specific countries [e.g. UK&I, Spain, etc.] including performance management, workload balancing, and adherence to defined processes. * Support capability alignment and role clarity as the organization scales or evolves. * Reinforce a culture of process discipline, accountability, and cross-functional collaboration. Cross-functional collaboration * Serve as the primary operational liaison between Clinical Support teams and Engineering, Finance/Tax, Quality, and Operations. * Contribute to regional or functional planning discussions related to growth, scalability, and compliance readiness. * Support leadership with data, insights, and operational context to inform decision-making.
    $38k-65k yearly est. Auto-Apply 32d ago
  • Human Performance Specialist - Site Lead

    LMR Technical Group

    Team leader job in Albuquerque, NM

    The Human Performance Specialist - Site Lead for the human performance team will support the Comprehensive Readiness for Aircrew Flying Training (CRAFT) program. The Human Performance Specialist - Site Lead provides mission-focused support to U.S. Air Force aircrew through physical, cognitive, and behavioral performance training services depending upon the practitioner's skill set. Additionally, this position oversees daily site operations and ensures contract compliance. Site Leads are the primary point of contact for the site and facilitate collaboration with Government stakeholders, squadron leadership, and the CRAFT program office. Duties and Responsibilities: Deliver specialized Human Performance services that can include strength and conditioning, cognitive training, nutrition, physical therapy, and recovery modalities; skill set dependent. Implement and monitor performance plans aligned with operational demands. Collaborate with interdisciplinary teams and contribute to courseware development. Maintain accurate documentation of training sessions and outcomes. Other related duties as assigned. Required Qualifications: Master's or Doctoral degree in Exercise Science, Kinesiology, Physiology, Biomechanics, or a related field. 5+ years of experience providing Human Performance services to tactical aviation or other high performance DoD operational communities. Relevant Human Performance certification or license (e.g., NSCA - CSCS, AASP - CMPC, RD or CSSD, Massage Therapy state license in the state where services are provided, etc.) Current CPR and AED certification. Current (or ability to obtain and maintain) Secret security clearance (T3 background investigation). Please visit the following link for more information: ******************************************************************************************************************* U.S. citizenship is required to obtain a Secret clearance and work in this position. *This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Include: Medical, Dental, and Vision Insurance Life, AD&D, and Short-Term Disability Insurance 401(k) Paid Time Off Paid Holidays Employee Assistance Program Continuing Education Reimbursement Program About LMR: LMR is a service-disabled veteran-owned small business that supports technology development and provides comprehensive joint warfighter training by leveraging the skills, experience, and knowledge of its personnel. LMR Technical Group is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. If you are a qualified applicant with a disability in need of an accommodation to complete the application process, please contact us at *************. EOE Disability/Veteran. EEOC Know Your Rights E-Verify Participation Poster Right to Work Poster Employee Polygraph Protection Act Poster FMLA Poster
    $37k-87k yearly est. 18d ago
  • management team

    Chical Haystack

    Team leader job in Bosque Farms, NM

    Join Our Management Team - Be a Part of Our Family-Owned Legacy! Are you an experienced professional looking for a leadership role in a trusted, family-owned business? Since 1981, we've been proudly serving our community with dedication and care. Now, we're looking for a skilled and motivated individual to join our Management Team and help us continue our tradition of excellence. About Us We're a family-owned and operated business with over four decades of history. Rooted in strong values and a commitment to quality, we take pride in fostering a supportive and collaborative work environment where every team member feels valued. If you're seeking a workplace where your contributions truly make a difference, we'd love to meet you! What You'll Do As a key member of our Management Team, you'll play an important role in driving the success of our business. Your responsibilities will include: - Overseeing daily operations to ensure efficiency and quality. - Leading and mentoring team members to achieve their full potential. - Collaborating with ownership to develop and implement strategic goals. - Monitoring performance metrics and identifying areas for improvement. - Ensuring compliance with company policies and industry standards. What We're Looking For We're searching for someone with the following qualifications: - 5+ years of experience in a management or leadership role. - Strong organizational and problem-solving skills. - Excellent communication and interpersonal abilities. - A proactive, results-driven mindset. - A commitment to upholding the values of a family-owned business. Why Join Us? While we don't offer specific benefits, we believe in providing a welcoming and supportive workplace where hard work is recognized and appreciated. As part of our team, you'll have the opportunity to make a meaningful impact and grow alongside a company with a rich history and a bright future. Our Values At our core, we value integrity, teamwork, and a dedication to excellence. We're passionate about maintaining a positive, family-like atmosphere where every voice is heard and respected. If you share these values, you'll feel right at home here. Ready to Apply? If you're ready to bring your expertise and leadership skills to a company that values tradition, quality, and community, we'd love to hear from you! Apply today and take the next step in your career with us.
    $52k-109k yearly est. 15d ago
  • Retail Team Manager

    Wahid Inc.

    Team leader job in Las Cruces, NM

    Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required
    $54k-112k yearly est. Auto-Apply 60d+ ago
  • Call Center Contact Tracing Supervisor

    Onemci

    Team leader job in Mesilla, NM

    At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. Supervisors in this are responsible for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- _ POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling. Responsible for coaching and developing reports on customer service processes and best practices. Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously Drive a culture of accountability, continuous improvement, and personal excellence Directs workforce management activities and sets performance goals and objectives accordingly Develop and maintain strategy on ensuring customer satisfaction on all service interaction Provide team motivation and development to maximize sales opportunities Responsible for the overall performance and productivity of direct reports Responsible for weekly payroll review and submission to ensure correct entries Responsible for driving the growth of revenue and profit originating from a call center Proven ability to meet performance, efficiency, and quality assurance targets Monitoring of individual and team results to identify and act on both positive and negative performance Communicate key messages effectively to ensure that direct reports are informed of process changes Provide regular feedback to representatives regarding performance wins and areas of opportunity Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. Develop and audit quality assurance strategies to ensure the delivery of world-class service Determining work procedures, preparing work schedules, and expediting workflow Responsible for hiring, coaching and terminating call center employees Be a subject matter expert on your client's business Manage remote employees as needed. Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $28k-44k yearly est. Auto-Apply 60d+ ago
  • CCBHC - Care Coordinator - Team Lead

    Families and Youth 3.5company rating

    Team leader job in Las Cruces, NM

    Families & Youth Innovations Plus (FYI+) Position: Full-Time Provider (Direct Services) Salary: $22.00 - $26.00 hourly (3 levels based on experience and education) Reports To: Program Supervisor Department: CCBHC Job Summary This position requires experience in care coordination and may involve mentoring new care coordinators or dealing with complex cases. This position requires traveling within Dona Ana County to conduct in-home care needs assessments and care planning sessions with participants (s) of all ages. The role is responsible for providing care coordination to participants with moderate to high needs. Key responsibilities include conducting in-person, community-based participant and family meetings as well as phone followups. Care coordinators review and conduct HRAs (Health Risk Assessments), create CNAs (Comprehensive Needs Assessments), and develop CCPs (Coordinated Care Plans) with participants. The position works collaboratively with other service teams to meet participants' needs and may involve assisting with connecting participants to appropriate services, advocating on their behalf, providing ongoing support, and monitoring the effectiveness of services. Care coordinators spend a significant portion of their time using writing, communication, and advocacy skills. What you'll Do: Demonstrate knowledge of how to prioritize and manage caseloads of participants receiving care coordination services effectively. Demonstrate ability to mentor other care coordinators in documentation and care coordination Provides Care Coordination and support for participants receiving mental health and substance abuse services. Works in collaboration with participants, family members and other providers to implement plans. Provides assertive outreach, advocacy, support and follow-up to assigned participants. Documents all outreach attempts and ensures all services/ outreaches indicated in the coordinated care plan are provided in accordance with identified frequency. Provides ongoing care coordination for assigned service recipients, including but not limited to assessment, planning, linking, monitoring, referral and advocacy. Care coordination may be done in an office setting, homes, or community settings in person and virtually. Assists participants in building a natural support team. Integrates natural community support/resources, for any and all life domain area(s) identified as needing improvement, into the planning process and service delivery process. Presents relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth-based services. Identifies and reports all mandated reporting situations and Critical Incidents according to agency policy. Educates participants and families on self-advocacy, effective use of services, planning skills, and how to monitor needs and progress. What You Need: Bachelor's Degree in a human services-related field, plus one year relevant experience, OR Associate's Degree in human services plus at least three years of hands-on experience in mental health, OR High School diploma or equivalent with a minimum of five years of supervised experience in behavioral health (subject to approval). Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, or knowledge of some of these programs and ability to learn others People with lived/living experience with CYFD, Juvenile Justice systems, mental health or substance use recovery are encouraged to apply Bilingual capabilities (English/Spanish) preferred Must be able to pass a CYFD Background Check
    $22-26 hourly 1d ago
  • Service Supervisor

    Air Compressor Solutions, Inc.

    Team leader job in Carlsbad, NM

    Summary : The Service Supervisor is a key leadership role responsible for overseeing all service-related activities within the branch. This position ensures the efficient delivery of high-quality service to customers while promoting a culture of excellence rooted in our core values: Quality, Customer Service, Self-Governance, Growth, Innovation, Engagement, and Accountability. The Service Supervisor provides guidance, support, and supervision to technical staff to maximize performance, adherence to company policies, and compliance with all applicable laws. Essential Functions: Ensure all service work meets OEM standards and company expectations. Review and resolve quality issues, provide feedback to technicians, and continuously improve processes to maintain superior service delivery. Identify and implement new ideas, processes, and technologies to improve ACS and customer experience Build and maintain strong customer relationships. Handle escalations professionally and proactively provides solutions that foster trust and loyalty. Lead by example in promoting personal accountability and adherence to company standards. Encourage technicians to take ownership of their work and demonstrate independence in problem-solving. Identify training needs, develop growth plans, and provide mentorship to support professional development and employee retention. Collaborate with service teams, branch leadership, and other departments to ensure smooth operations, effective communication, and a supportive work environment. Monitor team performance, enforce policies, and maintain compliance with OSHA, company standards, and other regulations. Take responsibility for service outcomes and ensure customer satisfaction. Lead service operations using Daily Management principles, including planning, feedback, and communication with the frontline team. Provide leadership and direction to technical staff to ensure high performance and employee engagement. Ensure technicians have proper tools, equipment, information, and training to deliver top-quality service. Document and evaluate processes for efficiency and quality improvements. Ability to support the technicians with troubleshooting mechanical and electrical issues and communicate solutions effectively, including remotely when needed. Assist planners in scheduling follow-up repairs by proper execution of the Service Monthly forecast/backlog Perform other related duties as assigned. Qualifications and Education Requirements: 3+ years of experience managing technicians or 5+ years of technician work. High school diploma or GED certificate. Experience with generators and compressors a plus. Must have a valid driver's license and clean driving record. Must be able to pass a drug and alcohol test, physical, driving requirement, and background check. Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working on equipment. Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs. with assistance.) Exposure to moving mechanical parts, fumes or airborne particles, and outside weather conditions.
    $37k-61k yearly est. Auto-Apply 14d ago
  • Greet Team Manager

    Defined Fitness Inc. 4.2company rating

    Team leader job in Santa Fe, NM

    Supervises: Greet Team Members Status: Exempt / Full Time Do you have a G.O.A.T. mentality? As a Manager at Defined Fitness, you take the lead in everything you do. You are relentless in the pursuit of your goals. You set the pace for success. You jump higher, reach further and push harder than anyone else. You are diligent and determined to inspire, empower and support a culture of success while improving the lives of your team and your members. Your passion is fueled by your enthusiasm. You are Defined Fitness. The Greet Team Manager is responsible for DRIVING net membership growth at their Club. You lead and DEVELOP greet team members down a path of excellence and success while DELIGHTING new members, tackling goals with DRIVE, intensity and passion through sales. Relentless about finding every DETAIL about our prospective members; get them started on their fitness journey and goals. You are the DRIVING force behind the growth of the Club, your team and our members. Sales Driver Positive Problem-Solver Passionate Team-oriented Energetic Motivating Essential Functions & Responsibilities o Achieve all Club monthly sales goals & non-member closing percentage o Achieve retail sales revenue goals including drinks, bars, etc. o Oversee membership sales initiatives including open houses, special membership events, promotions, closeouts, etc. o Achieve net membership growth through leading effective in-club collection efforts o Resolve and report all incidents of inappropriate behavior being displayed o Capture and retain details on all new membership leads o Responsible for maintaining a clean, professional presentation at all times o Recruit, hire, train, oversee and motivate staff; highly functioning team o Schedule and complete weekly training sessions with your team o Other duties as assigned Qualifications o Bachelor's Degree in Business Administration or related field, preferred o Proven ability to communicate effectively both verbally and written o Must have a valid New Mexico driver's license (with acceptable driving record) and own means of transportation (registered and insured) o Must have managerial experience in service, health, fitness or related industry o PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc. o Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment o Must be able to work weekends and evenings as needed Physical Requirements o Must be able to stand/walk for up to eight (8) hours at a time o Must be able to sit for long periods of time o Must be able to lift and carry approximately 50 pounds o Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write Benefits We are committed to creating a positive and supportive work environment through our comprehensive benefits package: o Paid Time Off: Generous vacation and sick leave policies to promote a healthy work-life balance. o Complimentary Gym Membership: Full access to our gym facilities at no cost - valued at $640/Year. o Staff Pass Memberships: Full-time employees receive 2 memberships to gift to family members or friends, while part-time employees receive 1 - valued at $1280/Year. o Discounted Personal Training Sessions: Full-time employees may enjoy a discounted rate on personal training sessions to help you reach your fitness goals - normally $75/Session, employee pricing $25/Session. o Health Insurance: Comprehensive medical, dental, and vision plans to support your and your family's health needs. o Life Insurance: Full-time employees are eligible for an Accidental Death and Dismemberment (AD&D) life insurance policy of up to $10,000. o Retirement Plan: Full-time employees can enroll in our 401(k) plan, aiding in long-term financial security. o Sales Commission: Earn $20 commission on each Personal Training (PT) 3 pack sold as a recognition of your contributions with no limit on the amount of 3 packs sold o Earnings based on minimum expectations - up to $140 o Earnings based on above-average performers - up to $300 o Earnings based on top performers up to - up to $500
    $20k-31k yearly est. Auto-Apply 9d ago
  • slot Services Supervisor

    Santa Clara Development Corporation

    Team leader job in Espanola, NM

    About the Role: The Slot Services Supervisor at Santa Clara Resort LLC (SCR) plays a pivotal role in ensuring the smooth and efficient operation of the slot machine gaming area within the hospitality and tourism environment. This position is responsible for overseeing daily slot floor activities, managing a team of slot attendants and technicians, and maintaining high standards of customer service to enhance guest satisfaction. The supervisor will coordinate with maintenance and security teams to promptly address technical issues and ensure compliance with gaming regulations and safety protocols. Additionally, the role involves analyzing slot performance data to optimize machine placement and maximize revenue generation. Ultimately, the Slot Services Supervisor contributes to creating an engaging and enjoyable gaming experience that supports the resort's reputation and business objectives. Minimum Qualifications: High school diploma or equivalent required; associate degree or higher in hospitality, business, or related field preferred. Minimum of 2 years experience in slot operations or casino gaming environment. Strong knowledge of slot machine technology and gaming regulations. Proven leadership or supervisory experience in a customer-facing role. Ability to work flexible hours including nights, weekends, and holidays as required. Preferred Qualifications: Certification in gaming operations or casino management. Experience with slot machine performance analytics and reporting software. Familiarity with customer relationship management (CRM) systems used in hospitality. Bilingual abilities to effectively communicate with a diverse guest population. Prior experience working in a resort or large-scale hospitality environment. Responsibilities: Supervise and coordinate the activities of slot attendants and technicians to ensure efficient slot machine operations. Monitor slot machine performance and troubleshoot technical issues in collaboration with maintenance staff. Ensure compliance with all gaming regulations, safety standards, and internal policies. Provide exceptional customer service by addressing guest inquiries and resolving complaints promptly and professionally. Prepare and analyze daily reports on slot machine usage, revenue, and maintenance needs to inform management decisions. Train and mentor new and existing staff to maintain high operational standards and promote a positive work environment. Collaborate with security personnel to prevent and investigate any suspicious activities related to slot machines. Assist in planning and implementing promotional events and initiatives to increase slot machine engagement. Skills: The Slot Services Supervisor utilizes strong leadership and communication skills daily to manage and motivate their team, ensuring operational excellence and a positive guest experience. Technical skills are essential for diagnosing and resolving slot machine issues quickly, minimizing downtime and revenue loss. Analytical skills are applied when reviewing performance data to make informed decisions about machine placement and maintenance priorities. Customer service skills are critical for interacting with guests, addressing concerns, and fostering a welcoming atmosphere. Additionally, knowledge of gaming regulations and compliance ensures that all activities meet legal standards, protecting both the resort and its patrons.
    $36k-57k yearly est. Auto-Apply 60d+ ago
  • Team Lead

    Rack Room Shoes 4.2company rating

    Team leader job in Albuquerque, NM

    29786 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 1050 Rack Room Shoes 1050 Pay Range: 14 Montgomery Plaza 5001 MONTGOMERY BLVD STE A21LL About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Albuquerque, New Mexico US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $24k-30k yearly est. 60d+ ago
  • Team Leader

    Moss Bros 4.3company rating

    Team leader job in Bluewater Village, NM

    Reports to: Store Management Hours: Full time, 39 Hours Role Purpose As a Team Leader, you are an ambassador of Moss's Keystone Habit - Exceptional Customer Service. You deliver results through the Moss Way, the way we do things around here. This combines: * Spirit - the emotional energy we hire for and nurture. * Moss Moments - the meaningful connections we create with customers. * Moss Confidence - the expertise and assurance we bring through service. All of this is underpinned by our Values and brought to life through our Behaviours - Think Customer, Care Passionately, Act Authentically, Adapt Boldly. By living the Moss Way every day, you ensure outstanding customer experiences, strong commercial performance, and an engaged, motivated team. What it takes to lead with Moss Spirit * Spirit is the emotional energy that powers Moss. We hire for it, grow it, and celebrate it. * Values are our compass, guiding decisions and actions. * Behaviours are how Spirit and Values come alive: * Think Customer - See every decision through the customer's eyes, balancing service and commercial impact. * Care Passionately - Bring energy, pride, and positivity; recognise and celebrate great team service delivery. * Act Authentically - Lead and support with integrity, openness, and fairness; build trust through consistency. * Adapt Boldly - Respond with confidence to change; support your Store Management to lead the team through challenges and opportunities. Together, Spirit, Values, and Behaviours create the Moss Way in action. Key Responsibilities * Sales & Performance: Support the management team in driving sales and profit growth across formalwear and casualwear by using commercial opportunities and data, to optimise performance and help the team achieve their daily targets. * Driving KPIs: Contribute to the achievement of ATV, UPT, and conversion through leading by example on the shop floor, and delivering service excellence. * Customer Experience: Ensure every customer experiences the Moss Way, with Spirit, Moss Moments, and Moss Confidence evident in every interaction. * Team Support and Motivation: Act as a role model, supporting with onboarding and the development of the team; and helping to build an engaged working environment. * Operational Execution: Take responsibility for ensuring key operational tasks such as stock accuracy, loss prevention, and visual merchandising standards are completed efficiently and in line with Company policy. * Adapting to Change: Support the store management to lead the team through change with a positive and flexible approach, ensuring adoption of new initiatives while maintaining standards and performance. Measures of Success * Sales, profit, and KPI targets achieved (ATV, UPT, conversion). * Consistently high NPS, customer satisfaction, and mystery shop results. * Recognition as a proactive Team Leader who lives Moss Spirit and drives the Keystone Habit. * Compliance and operational tasks completely accurately and efficiently. * Positive team engagement, and support for colleagues, with a focus on those who are onboarding. * Smooth adoption of change initiatives, delivered on time and with impact. What You'll Need to Succeed * A passion for delivering exceptional service and demonstrates the Moss Spirit - authentic, passionate, caring, and confident. * A customer-first approach with the ability to inspire others to deliver results. * Confidence on the shop floor, with strong communication and teamworking skills and an understanding of commercial priorities. * Shows a passion to learn about product, styling and commercial priorities, with a curiosity for both formalwear and casualwear trends. * Ability to follow process and interpret data, to support and lead the team. Experience Needed * Previous retail experience, ideally in a senior sales or team support/supervisory role. * Understanding of Retail KPI's and the importance of the customer experience. * Experience in supporting with the training and development of team members. * Confidence using digital tools for stock, commercial operations/insights, and communication. * Resilient, flexible and able to thrive in a fast-paced commercial environment. What We Offer * Competitive salary and performance-based incentive plan. * Opportunities for career progression and personal development. * A values-led culture where Moss Spirit is celebrated, and performance is recognised and rewarded. * A comprehensive rewards and benefits programme. At Moss, we hire for Spirit, train for skills, and reward for contribution. If you're ready to take your next career step to lead with Moss Spirit, this is your chance to be exceptional, creating experiences that matter for your team, your customers, and yourself. If you would like to more about Moss, our People and Culture search #LifeatMoss or #TailoryourCareer on LinkedIn. Apply Now Save this job
    $27k-34k yearly est. 18d ago
  • Cleared R&D Team Lead - NGSA and ELNG Manufacturing, Onsite

    Sandia Corporation 4.6company rating

    Team leader job in Albuquerque, NM

    About Sandia Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: * Challenging work with amazing impact that contributes to security, peace, and freedom worldwide * Extraordinary co-workers * Some of the best tools, equipment, and research facilities in the world * Career advancement and enrichment opportunities * Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) * Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: ********************* * These benefits vary by job classification. What Your Job Will Be Like We are seeking a Team Lead in the NGSA and ELNG Manufacturing team, group 7566-1. The Team Lead will oversee highly rigorous operations, use state-of the art facilities to explore solutions, and lead a dynamic team that tests and delivers high quality and reliable assets in support of the viability of our nuclear weapons stockpile. You will be assigned to a specific department based on the needs of the mission. On any given day, the successful candidate will be responsible for: * Managing the personnel who conduct the daily operations of mark quality (MQ) production, design, development, and Science & Technology (S&T) activities to meet NG Integrated Program Plan (NIPP) deliverables * Engaging design, product, and process engineers to evolve manufacturing techniques, equipment, and processes to improve yields, resolve production issues, and design/incorporate modern processes and technologies onto the floor * Teaming with S&T/Design organizations on problem solving efforts; and in conceiving, planning, modeling, and/or conducting experimental work to build new product and process understandings/capabilities * Serving as the temporary (or back-up) for product/process engineers * Overseeing (or participating in) the application of engineering methods used within scientific and engineering subject areas to develop, or demonstrating new designs, machines, products, processes, or systems Due to the nature of the work, the selected applicant must be able to work onsite. Salary Range $138,600 - $235,700 * Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential. Qualifications We Require * A Bachelor's degree in a relevant discipline and five (5) years of directly relevant experience, or an equivalent combination of directly relevant education and engineering or scientific experience that demonstrates the knowledge, skills, and ability to perform independent research and development * An active DOE Q clearance, or equivalent is required to start Qualifications We Desire The ideal R&D Science and Engineering Team Lead candidate for Sandia National Laboratories will in addition possess the following: * Ability to successfully manage and complete multiple programs and projects. * Demonstrated ability to identify, understand, and articulate constraints as well as lead teams through a process to identify options and paths-forward. * Excellent written and verbal communication skills in the development and delivery of presentations, proposals, reports and documentation. Also, for this posting we are seeking individuals with the following experience: * Master's degree in a relevant STEM field * The ability to understand the activity-level work performed in the Neutron Generator Enterprise (NGE) to judge quality, assess issues, and, when necessary establish technical (or engineered) solutions to improve performance * Experience * Experience with product realization phases, process development * Demonstrated ability to: * Willingness to actively participate in Lean Six Sigma program and achieve Green Belt certification in one year * A dedication to a culture of safety and security * Taken or enrolled in Sandia s Pre-Management Curriculum About Our Team The Ferro-Electric Neutron Generator (FENG) and Electronic Neutron Generator (ELNG) Value Stream Department (07566) develops, qualifies, and integrates state-of-the-art technologies to realize a broad range of components and related assemblies used in the design, development, and production of neutron generators for the Nuclear Security Enterprise (NSE). We deploy technical leadership in various engineering disciplines (e.g., mechanical, materials science, industrial, chemical and electrical) to identify, develop and mature technology solutions using demonstrated rigorous product and process realization methodologies. Our capabilities range from component assembly and fabrication, abrasive blasting/cleaning, inspection, laser welding and marking, soldering, encapsulation, final dimensioning and machining, x-ray radiography, thermal spraying, conformal coating, environmental conditioning and functional testing. Integrated planning for product realization, manufacturability, and certification of neutron generators and neutron generator-related products enables us to meet the needs of our customers and the security of the nation. We strive to achieve agility and value-added processes through continuous utilization of the Lean/Six Sigma methodology. Posting Duration This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time. Security Clearance Position requires a Department of Energy (DOE) Q security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD). Sandia is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Apply for Job * Careers * Sign In * New User
    $138.6k-235.7k yearly 14d ago
  • Management team

    Chical Haystack

    Team leader job in Bosque Farms, NM

    Job Description Join Our Management Team - Be a Part of Our Family-Owned Legacy! Are you an experienced professional looking for a leadership role in a trusted, family-owned business? Since 1981, we've been proudly serving our community with dedication and care. Now, we're looking for a skilled and motivated individual to join our Management Team and help us continue our tradition of excellence. About Us We're a family-owned and operated business with over four decades of history. Rooted in strong values and a commitment to quality, we take pride in fostering a supportive and collaborative work environment where every team member feels valued. If you're seeking a workplace where your contributions truly make a difference, we'd love to meet you! What You'll Do As a key member of our Management Team, you'll play an important role in driving the success of our business. Your responsibilities will include: - Overseeing daily operations to ensure efficiency and quality. - Leading and mentoring team members to achieve their full potential. - Collaborating with ownership to develop and implement strategic goals. - Monitoring performance metrics and identifying areas for improvement. - Ensuring compliance with company policies and industry standards. What We're Looking For We're searching for someone with the following qualifications: - 5+ years of experience in a management or leadership role. - Strong organizational and problem-solving skills. - Excellent communication and interpersonal abilities. - A proactive, results-driven mindset. - A commitment to upholding the values of a family-owned business. Why Join Us? While we don't offer specific benefits, we believe in providing a welcoming and supportive workplace where hard work is recognized and appreciated. As part of our team, you'll have the opportunity to make a meaningful impact and grow alongside a company with a rich history and a bright future. Our Values At our core, we value integrity, teamwork, and a dedication to excellence. We're passionate about maintaining a positive, family-like atmosphere where every voice is heard and respected. If you share these values, you'll feel right at home here. Ready to Apply? If you're ready to bring your expertise and leadership skills to a company that values tradition, quality, and community, we'd love to hear from you! Apply today and take the next step in your career with us. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $52k-109k yearly est. 17d ago
  • Human Performance Specialist - Site Lead

    LMR Technical Group

    Team leader job in Holloman Air Force Base, NM

    The Human Performance Specialist - Site Lead for the human performance team will support the Comprehensive Readiness for Aircrew Flying Training (CRAFT) program. The Human Performance Specialist - Site Lead provides mission-focused support to U.S. Air Force aircrew through physical, cognitive, and behavioral performance training services depending upon the practitioner's skill set. Additionally, this position oversees daily site operations and ensures contract compliance. Site Leads are the primary point of contact for the site and facilitate collaboration with Government stakeholders, squadron leadership, and the CRAFT program office. Duties and Responsibilities: Deliver specialized Human Performance services that can include strength and conditioning, cognitive training, nutrition, physical therapy, and recovery modalities; skill set dependent. Implement and monitor performance plans aligned with operational demands. Collaborate with interdisciplinary teams and contribute to courseware development. Maintain accurate documentation of training sessions and outcomes. Other related duties as assigned. Required Qualifications: Master's or Doctoral degree in Exercise Science, Kinesiology, Physiology, Biomechanics, or a related field. 5+ years of experience providing Human Performance services to tactical aviation or other high performance DoD operational communities. Relevant Human Performance certification or license (e.g., NSCA - CSCS, AASP - CMPC, RD or CSSD, Massage Therapy state license in the state where services are provided, etc.) Current CPR and AED certification. Current (or ability to obtain and maintain) Secret security clearance (T3 background investigation). Please visit the following link for more information: ******************************************************************************************************************* U.S. citizenship is required to obtain a Secret clearance and work in this position. *This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Include: Medical, Dental, and Vision Insurance Life, AD&D, and Short-Term Disability Insurance 401(k) Paid Time Off Paid Holidays Employee Assistance Program Continuing Education Reimbursement Program About LMR: LMR is a service-disabled veteran-owned small business that supports technology development and provides comprehensive joint warfighter training by leveraging the skills, experience, and knowledge of its personnel. LMR Technical Group is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. If you are a qualified applicant with a disability in need of an accommodation to complete the application process, please contact us at *************. EOE Disability/Veteran. EEOC Know Your Rights E-Verify Participation Poster Right to Work Poster Employee Polygraph Protection Act Poster FMLA Poster
    $40k-91k yearly est. 18d ago
  • Service Supervisor

    Air Compressor Solutions

    Team leader job in Carlsbad, NM

    Summary: The Service Supervisor is a key leadership role responsible for overseeing all service-related activities within the branch. This position ensures the efficient delivery of high-quality service to customers while promoting a culture of excellence rooted in our core values: Quality, Customer Service, Self-Governance, Growth, Innovation, Engagement, and Accountability. The Service Supervisor provides guidance, support, and supervision to technical staff to maximize performance, adherence to company policies, and compliance with all applicable laws. Essential Functions: Ensure all service work meets OEM standards and company expectations. Review and resolve quality issues, provide feedback to technicians, and continuously improve processes to maintain superior service delivery. Identify and implement new ideas, processes, and technologies to improve ACS and customer experience Build and maintain strong customer relationships. Handle escalations professionally and proactively provides solutions that foster trust and loyalty. Lead by example in promoting personal accountability and adherence to company standards. Encourage technicians to take ownership of their work and demonstrate independence in problem-solving. Identify training needs, develop growth plans, and provide mentorship to support professional development and employee retention. Collaborate with service teams, branch leadership, and other departments to ensure smooth operations, effective communication, and a supportive work environment. Monitor team performance, enforce policies, and maintain compliance with OSHA, company standards, and other regulations. Take responsibility for service outcomes and ensure customer satisfaction. Lead service operations using Daily Management principles, including planning, feedback, and communication with the frontline team. Provide leadership and direction to technical staff to ensure high performance and employee engagement. Ensure technicians have proper tools, equipment, information, and training to deliver top-quality service. Document and evaluate processes for efficiency and quality improvements. Ability to support the technicians with troubleshooting mechanical and electrical issues and communicate solutions effectively, including remotely when needed. Assist planners in scheduling follow-up repairs by proper execution of the Service Monthly forecast/backlog Perform other related duties as assigned. Qualifications and Education Requirements: 3+ years of experience managing technicians or 5+ years of technician work. High school diploma or GED certificate. Experience with generators and compressors a plus. Must have a valid driver's license and clean driving record. Must be able to pass a drug and alcohol test, physical, driving requirement, and background check. Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working on equipment. Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs. with assistance.) Exposure to moving mechanical parts, fumes or airborne particles, and outside weather conditions.
    $37k-61k yearly est. Auto-Apply 12d ago
  • Greet Team Manager

    Defined Fitness Inc. 4.2company rating

    Team leader job in Albuquerque, NM

    Supervises: Greet Team Members Status: Exempt / Full Time Do you have a G.O.A.T. mentality? As a Manager at Defined Fitness, you take the lead in everything you do. You are relentless in the pursuit of your goals. You set the pace for success. You jump higher, reach further and push harder than anyone else. You are diligent and determined to inspire, empower and support a culture of success while improving the lives of your team and your members. Your passion is fueled by your enthusiasm. You are Defined Fitness. The Greet Team Manager is responsible for DRIVING net membership growth at their Club. You lead and DEVELOP greet team members down a path of excellence and success while DELIGHTING new members, tackling goals with DRIVE, intensity and passion through sales. Relentless about finding every DETAIL about our prospective members; get them started on their fitness journey and goals. You are the DRIVING force behind the growth of the Club, your team and our members. Sales Driver Positive Problem-Solver Passionate Team-oriented Energetic Motivating Essential Functions & Responsibilities o Achieve all Club monthly sales goals & non-member closing percentage o Achieve retail sales revenue goals including drinks, bars, etc. o Oversee membership sales initiatives including open houses, special membership events, promotions, closeouts, etc. o Achieve net membership growth through leading effective in-club collection efforts o Resolve and report all incidents of inappropriate behavior being displayed o Capture and retain details on all new membership leads o Responsible for maintaining a clean, professional presentation at all times o Recruit, hire, train, oversee and motivate staff; highly functioning team o Schedule and complete weekly training sessions with your team o Other duties as assigned Qualifications o Bachelor's Degree in Business Administration or related field, preferred o Proven ability to communicate effectively both verbally and written o Must have a valid New Mexico driver's license (with acceptable driving record) and own means of transportation (registered and insured) o Must have managerial experience in service, health, fitness or related industry o PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc. o Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment o Must be able to work weekends and evenings as needed Physical Requirements o Must be able to stand/walk for up to eight (8) hours at a time o Must be able to sit for long periods of time o Must be able to lift and carry approximately 50 pounds o Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write Benefits We are committed to creating a positive and supportive work environment through our comprehensive benefits package: o Paid Time Off: Generous vacation and sick leave policies to promote a healthy work-life balance. o Complimentary Gym Membership: Full access to our gym facilities at no cost - valued at $640/Year. o Staff Pass Memberships: Full-time employees receive 2 memberships to gift to family members or friends, while part-time employees receive 1 - valued at $1280/Year. o Discounted Personal Training Sessions: Full-time employees may enjoy a discounted rate on personal training sessions to help you reach your fitness goals - normally $75/Session, employee pricing $25/Session. o Health Insurance: Comprehensive medical, dental, and vision plans to support your and your family's health needs. o Life Insurance: Full-time employees are eligible for an Accidental Death and Dismemberment (AD&D) life insurance policy of up to $10,000. o Retirement Plan: Full-time employees can enroll in our 401(k) plan, aiding in long-term financial security. o Sales Commission: Earn $20 commission on each Personal Training (PT) 3 pack sold as a recognition of your contributions with no limit on the amount of 3 packs sold o Earnings based on minimum expectations - up to $140 o Earnings based on above-average performers - up to $300 o Earnings based on top performers up to - up to $500
    $21k-32k yearly est. Auto-Apply 6d ago
  • Call Center Supervisor

    Onemci

    Team leader job in Las Cruces, NM

    LOCATION Las Cruces, NM JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We're looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you'll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, development, and success of a team of 15-25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. Coach and develop team members on service standards, processes, and best practices. Monitor and improve performance metrics, KPIs, and productivity benchmarks. Foster a culture of accountability, continuous improvement, and excellence. Oversee workforce management, including scheduling and goal setting. Develop strategies to ensure high levels of customer satisfaction. Motivate the team to identify and maximize sales opportunities. Review and submit weekly payroll to ensure accuracy. Drive revenue and profitability growth within the call center. Track and analyze team and individual performance to identify trends and improvement areas. Communicate updates and process changes clearly and effectively. Provide regular feedback and coaching to agents on performance and development. Collaborate with departments such as QA, Training, IT, and Recruiting. Implement and audit quality assurance strategies to maintain service excellence. Manage hiring, onboarding, coaching, and, when necessary, terminations. Serve as a subject matter expert on client-specific operations. Manage remote team members as needed. Perform additional duties as assigned. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS Minimum of 3 years of total call center experience or 1 year in a management role. Associate's degree or equivalent combination of education and experience. Strong interpersonal and communication skills. Proven supervisory experience with a focus on staff development. Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). Demonstrated ability to drive performance and meet sales goals. Familiarity with call center tools and technologies for KPI and SLA management. Effective conflict resolution skills for both customer and employee issues. Strong organizational, time management, and multitasking abilities. Ability to adapt and thrive in a fast-paced, high-pressure environment. Clear and practical written and verbal communication skills. A proactive, solution-oriented mindset with a drive for continuous improvement. Ability to independently prioritize tasks and implement effective solutions. Strong accountability and performance management capabilities. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $28k-43k yearly est. Auto-Apply 60d+ ago

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  1. H&R Block

  2. Molina Healthcare

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  4. Whataburger

  5. Target

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  7. Defined Fitness

  8. Burlington

  9. Cardinal Group

  10. Bashas'

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