A leading fintech company is seeking a Head of Customer Success in Austin, TX. The role focuses on building customer relationships, shaping operational strategies, and managing team performance to drive company growth. Candidates should have over 10 years of experience in customer success and fintech partnerships, along with a data-driven mindset. This position offers an annual salary range of $200,000 to $250,000, aligning with a high-growth environment and the need for operational leadership.
#J-18808-Ljbffr
$200k-250k yearly 2d ago
Looking for a job?
Let Zippia find it for you.
Customer Success Lead
Alethea Online Risk Mitigation Technology
Team leader job in New York, NY
About Alethea
Alethea helps commercial clients and civil society advocates combat false and misleading information through in-depth analysis of reputational, regulatory, and security risks. Our insights and strategic recommendations empower organizations to mitigate threats, safeguard brand integrity, and strengthen public trust. Using a combination of expert analysis and our proprietary Artemis platform, we deliver timely, data-driven solutions that align with client needs.
Role Overview
We're hiring a Customer Success Lead to build, lead, and scale our client/account management function from the ground up. You'll be one of the primary interfaces with our customers, helping them fully realize the value of our insights and technology, and shaping how our company listens to, serves, and grows client relationships. You should thrive in ambiguity, have strong strategic instincts, and a bias toward action. This is a critical leadership role - perfect for someone who likes building the plane while flying it.
Key Responsibilities
Customer Success Strategy & Execution
Design and implement a structured customer success framework focused on lifecycle management, customer engagement, and value realization.
Stand up scalable systems for account management and client retention, including account and renewal/upsell plans
Segment accounts and design account management strategies tailored to Alethea's distinct categories of clients (persona, industry, etc)
Client Engagement & Account Management
* Act as the executive point of contact for clients, particularly during early onboarding, renewals/upsells, and day-to-day engagements
* Lead executive business reviews (EBRs), manage account health, and identify churn risks and expansion opportunities
Internal Collaboration & Feedback Loop
Surface and synthesize client feedback to influence product development, platform improvements, and go-to-market strategy.
Work cross-functionally with Analysis, Product, Engineering, and Comms/Marketing to deliver a cohesive customer experience.
Build playbooks, content, and training to support platform adoption and user enablement.
Growth & Retention
* Own renewals, extensions, and account expansion by identifying evolving client needs and navigating procurement processes.
* Develop proactive lifecycle campaigns to drive engagement and long-term stickiness.
TeamLeadership (Future Scope)
* Manage, and eventually scale, a high-performing customer success team as the company and client base grows
* Define KPIs, workflows, and success metrics to track team performance and client outcomes.
You'd Be a Great Fit If You...
Have 8+ years of experience in customer-facing roles (customer success, consulting, or account management), ideally in startup or fast-growth environments.
Are client-obsessed and have worked directly, preferably as the lead, with enterprise or nonprofit clients.
Are a strong communicator with high EQ - someone who builds trust, navigates complexity, and handles high-stakes situations with calm and clarity.
Have experience interfacing with senior leaders and can translate customer needs into product and business strategy. Be the advocate for our clients internally.
Are a skilled project manager who keeps trains running on time, sees around corners, and ensures flawless execution.
Bring a low-ego, mission-driven mindset. You're collaborative, detail-oriented, curious, and cool under pressure.
Compensation and Benefits
Salary and stock options are negotiated based on experience. The salary range for this position is $105,000 to $160,000 per year, depending on the candidate's skills, experience, and qualifications, and comes with a competitive commission plan as well. In addition to cash compensation, this role is eligible for a stock option grant.
Healthcare at the gold-tier level, dental, and vision is fully funded by the employer. 50% of dependent coverage is provided by the employer. Additional benefits include employer provided life and AD&D insurance and an Employee Assistance Program with a variety of services, including generous Mental Wellbeing support.
Flexible vacation, sick leave, including office closure between Christmas and New Year's.
Employees may also participate in an Employer sponsored 401k, after their 6-month anniversary, with a 3% match. Health Savings (HSAs) and flexible spending accounts (FSAs) are also offered.
Hybrid work environment, with 3 days per week required in office in Washington, D.C or New York.
Alethea is an equal opportunity employer that encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve.
$105k-160k yearly 8d ago
Global Customer Enablement Leader
Medium 4.0
Team leader job in New York, NY
Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal
Customer Success - Customer Enablement /
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr
BPCM is seeking an experienced Project Manager to support a high-profile client in the automotive sector. This role offers significant opportunity to shape how project management operates across the account, bringing fresh structure, tools, and processes to help the team work smarter and more efficiently. The ideal candidate brings a strong project management foundation, a proactive mindset, and a passion for, or working knowledge of the automotive industry.
Requirements
Key Responsibilities
Lead day-to-day project management across multiple workstreams for a major automotive client, ensuring all deliverables are on strategy, on time, and on budget.
Introduce and implement improved processes, organizational systems, and platforms to streamline workflow and elevate team efficiency.
Establish and reinforce structure, timelines, deadlines, and accountability frameworks to keep projects on track.
Manage weekly status documentation, activity logs, and monthly reporting required for visibility into progress, utilization, and scope adherence.
Serve as a core point of contact for internal teams, translating client needs into clear project plans and actionable tasks.
Maintain project timelines, trackers, budgets, and workflows; proactively identify risks, bottlenecks, and solutions.
Partner closely with account, creative, earned media, social, and strategy teams to drive alignment and integrated execution.
Maintain integrated content calendars that encompass earned media, social/LinkedIn, influencer deliverables, and workstream-specific milestones to ensure consistency across cross-functional teams.
Track approvals and routing across internal stakeholders, client teams, and legal, ensuring materials move efficiently with quality control.
Mentor junior team members and strengthen operational excellence across the account.
Qualifications
A minimum 7+ years of experience in project management, account management, or integrated communications within a PR, marketing, or creative agency environment.
Demonstrated experience implementing or enhancing project management processes and tools.
Strong understanding of agency operations and the ability to manage multiple concurrent workstreams.
Experience with or strong interest in the automotive industry; familiarity with trends, technologies, and media landscape is a plus.
Exceptional organizational skills with meticulous attention to detail.
Ability to thrive in a fast-paced environment, manage shifting priorities, and communicate effectively with diverse stakeholders.
Proficiency in project management tools (e.g., Asana, Monday.com, Wrike, Smartsheet).
Strong interpersonal skills and a collaborative, solution-oriented mindset.
Benefits
Medical, Dental, Vision Benefits
401k and additional supplementary benefits
WFH Stipend
Summer Fridays
Generous PTO policy with a 2-week holiday break in December
This role will be hybrid, 3 days minimum in office.
The anticipated salary range for this position is $85 - $95,000 annually. Actual compensation is based on a range of factors including but not limited to skill set, level of experience, and location. Whether a prospective employee will be paid within the compensation range listed above will depend on a number of factors including but not limited to the candidate's depth of experience and qualifications; the level of specialization the role requires; budgetary considerations, and the local market conditions that exist where the employee will be based.
Why BPCM:
We believe that the strongest aspect of our agency is our team, and we take great care in ensuring their wellbeing, connection and support. Our past, present and future team will tell you that BPCM is extremely strong at balancing a fast-paced, high-achieving environment with a strong community and individual care. Our agency is committed to excellence for our clients, and for each other. We offer a competitive salary, benefits, hybrid work schedule, WFH stipend, summer hours and a generous Paid Time Off policy.
BPCM is committed to fostering and promoting an inclusive environment that allows us to recruit and retain highly talented staff with diverse backgrounds and differing abilities.
The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.
$85k-95k yearly 8d ago
Group Leader (Fall 2025)
AretÉ Education 4.5
Team leader job in New York, NY
Group Leader
Schedule: Monday, Tuesday and Friday (2:15pm - 5:30pm)
As an employee of Areté working during the school day on-site at Arete Partner schools around NYC, we expect excellent performance in all of the following areas listed below.
Responsibilities & Expectations
Regular attendance for assigned weekly shifts during school day at assigned Partner School
Timely arrival to work
Lead orderly, safe, and caring arrival and dismissal procedures
Support teachers, administrators, and other school staff to surround all students and families entering the building with safe and caring context for learning
Support school staff with establishing safe hallways
A commitment to excellence in your work with students as demonstrated by your positive and caring presence with students and families
Collaboration with colleagues and supervisors
Participation in all professional learning opportunities provided
Willingness to reflect on strengths and areas for growth to improve individual and team performance
Friendly and open communication with families
Regular communication with supervisors and Areté headquarters staff (email, phone)
Flexibility in weekly scheduling
Education and Experience
Prior internship or work experience working with Arete Education preferred
Mandated Reporter and Foundations in Health and Safety online training required (7-hours)
Department of Health and Department of Education background clearance
High School diploma, college degree preferred
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to traverse classroom and adjust one's tone and height, by bending or leaning, in order to support program activities
Potential Schedule
Monday - Friday (2:15pm - 5:30pm) - Total hours per week: 16.25
or Monday, Tuesday and Friday (2:15pm - 5:30pm) - Total hours per week: 9.75
Organization
Areté Education is a 501(c)3 not for profit organization that trains and empowers youth to lead successful lives, by partnering with local schools and community groups to grow investment in New York City youth. Areté designs afterschool and summer programming that exposes youth to diverse career pathways; builds academic, wellness, and leadership skills; and expands access to the arts and culture. For more information, please visit **********************
Applications Accepted Up Until All Spots Are Filled.
*This position is grant-funded and subject to budget considerations
#J-18808-Ljbffr
$60k-118k yearly est. 2d ago
Account Executive, Team Lead - New York
Agorareal
Team leader job in New York, NY
Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 700+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management-from fundraising and onboarding to reporting, distributions, tax, and back-office automation.
But we're more than just software. We're a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter.
Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we're growing fast. We've been named one of Globes' Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider's Hottest PropTech Startups.
About the role:
We're looking for an Account Executive Team Lead who thrives in a collaborative, client-focused environment. In this role, you'll combine leadership with hands-on selling: guiding a small team of AEs while managing your own pipeline. You'll work closely with prospective customers to understand their needs and demonstrate how Agora creates real business value.
What your day would look like:
Serve as a player-coach - support and mentor 1-2 AEs while leading by example
Build meaningful relationships with prospective customers and decision-makers
Drive new logo growth and competitive wins
Manage the full sales cycle - prospecting, discovery, demos, proposals, and negotiations
Build and maintain a healthy pipeline through inbound and outbound activities
Develop targeted outreach strategies across SMB, mid-market, and enterprise real estate firms
Consistently meet or exceed quarterly and annual revenue goals
Maintain accurate pipeline management and forecasting in HubSpot
Share insights to improve our sales playbooks and processes
Partner with Customer Success, Product, and R&D to ensure a seamless customer journey
Support quoting, order processing, and post-sale coordination
Essential qualifications:
3-5 years of proven success as an Account Executive selling a complex solution
Experience mentoring or supporting other sales teammates
Experience selling into real estate or financial services preferred, but not required
Proven ability to manage complex, full-cycle deals
Experience working with SMB and/or mid-market clients
Comfortable building pipeline from the ground up
Strong relationship-building, listening, and negotiation skills
Organized, dependable, and proactive - with excellent time management
A collaborative, growth-minded approach
Ability to travel for key customer meetings and industry events
Willingness to work out of Chelsea NYC office 3-4 times per week
Professional fluency in English
Why you'll love working at Agora
At Agora, we believe people do their best work when they're supported, trusted, and empowered to grow. Here's what you can expect as part of our team:
Comprehensive health insurance
Flexible hybrid work model
Unlimited paid time off
Stock options and ownership opportunities
Commuter and lunch benefits
Team events, offsites, and an energetic company culture
Real opportunities for personal and professional growth
We're here for people who dream big, take ownership, and treat others with kindness and respect, while building something exceptional, together.
Compensation:
The base salary range for this role is $125,000-$130,000, with $250,000-$260,000 in on-target earnings (OTE). If your expectations fall outside of this range, we still encourage you to apply, as compensation may vary based on experience and role alignment.
$57k-102k yearly est. 8d ago
Sales Lead: Direct Mail & Digital Personalization
Experiture
Team leader job in New York, NY
A marketing technology firm based in New York seeks a Sales Lead to drive growth for direct mail and personalized marketing solutions. The role involves identifying new business opportunities, developing sales strategies, and managing client relationships. Candidates should have over 4 years of B2B sales experience, particularly in direct mail and marketing technology, alongside strong communication skills.
#J-18808-Ljbffr
$40k-125k yearly est. 3d ago
MSP Sales Lead
Emazzanti
Team leader job in Hoboken, NJ
## MSP Sales LeadHoboken, NJ · Full-time · Management#### About The PositionThis is a high-impact role for a strategic and hands-on leader with experience in MSP sales or IT consulting, a consistent record of quota attainment, and a desire to grow, inspire, and win - together.* Ongoing leadership development and coaching* A values-driven culture where your voice matters* Opportunity to grow with a fast-paced, award-winning MSP* Be part of a team where passion meets purpose, and every win is celebrated At eMazzanti, our core values shape everything we do:* Passion for excellence - We take pride in doing things the right way the first time.* Customer satisfaction - We go above and beyond to delight our clients.* Innovation & agility - We adapt fast, stay curious, and challenge the status quo.* Integrity & trust - We do what we say and say what we mean.* Winning as a team - We believe collaboration fuels success.If these values resonate with you and you're ready to lead with influence, deliver with purpose, and inspire performance, we want to meet you.What You'll Do:* Lead, manage, and coach a team of Account Managers to exceed renewal and upsell goals* Build and execute scalable customer growth strategies across our SMB client base* Promote a customer-first, consultative sales approach that deepens client relationships* Conduct regular pipeline reviews, track KPIs, and drive accountability and outcomes* Support AMs by joining client calls, guiding deal strategy, and resolving escalations* Cultivate a culture of proactive outreach, ongoing communication, and strategic account planning* Partner with service, operations, and marketing to enhance customer experience and drive retention* Use CRM tools like ConnectWise to track activities, opportunities, and churn risks* Play a hands-on role in hiring, training, and scaling the Account Management team#### Requirements* 3-5+ years of experience in B2B technology sales (MSP or IT consulting preferred)* 2+ years leading or managing high-performing sales/account teams* Proven success hitting or exceeding quota - both personally and through your team* Deep understanding of the SMB technology landscape and value-based selling* Proficiency with ConnectWise or similar CRMs (preferred)* Strong skills in sales operations, forecasting, and workflow optimization* Excellent communication, coaching, and organizational abilities* A strategic mindset with a hands-on, roll-up-your-sleeves attitude* Bachelor's degree in Business, Technology, Communications, or a related field* A positive mindset, strong work ethic, and a genuine desire to have fun while winning
#J-18808-Ljbffr
$42k-130k yearly est. 4d ago
Care Team Lead - Home Health (Brooklyn)
Elara Caring
Team leader job in New York, NY
A home care provider in New York seeks a Care Team Manager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare.
#J-18808-Ljbffr
$69k-134k yearly est. 3d ago
Customer Success Team Lead
Aidoc
Team leader job in New York, NY
The Customer Success TeamLeader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio.
As a TeamLeader, you'll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You'll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction.
About Aidoc
Aidoc helps health systems deliver smarter and faster care when it matters most. Its mission is to transform patient outcomes through 'always on' clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary ai OSTM platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience.
Backed by General Catalyst, Square Peg, NVentures (NVIDIA's venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARETM, its clinical-grade foundation model.
About this role
The Customer Success TeamLeader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio.
As a TeamLeader, you'll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You'll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction.
Responsibilities
TeamLeadership: Manage, coach, and support a team of Customer Success Managers, ensuring they are empowered to meet their goals and grow professionally.
Customer Advocacy: Act as an escalation point for key customers, helping your team navigate challenges and proactively drive resolution.
Directly manage a subset of strategic or high-impact accounts, ensuring strong executive relationships and delivering measurable value.
Performance & Metrics: Monitor team KPIs (e.g., Net Retention, Health Scores, Adoption Metrics, Value Realization), drive accountability, and report on team performance regularly.
Onboarding & Enablement: Support new team members through onboarding and ongoing learning programs to ensure ramp-up and effectiveness.
Planning & Forecasting: Contribute to quarterly planning, headcount forecasting, and strategic initiatives to support team scalability and business growth.
Process & Playbooks: Collaborate with CS leadership to standardize and improve workflows, playbooks, and success plans across the team.
Cross-Functional Partnership: Work closely with Sales, Product, Support, and Marketing to ensure seamless customer experiences and feedback loops.
Customer Engagement Strategy: Help define and execute engagement models by segment, customer maturity, or product line.
Customer Risk Management: Proactively identify at-risk accounts and collaborate with CSMs and cross-functional teams to mitigate churn through tailored success strategies.
Requirements
5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ((or 2.5+ years of experience in similar roles at Aidoc)).
1+ years of teamleadership experience (formal or informal), with a demonstrated passion for coaching, mentoring, and people development.
Experience in Healthcare and AI industries for 2.5+ years.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and relationship-building skills, especially with cross-functional teams and external stakeholders.
Comfortable using CS tools like Gainsight, Catalyst, Salesforce, or equivalent platforms.
25%-50% travel
Candidates must be based in the Northeast U.S. or Florida and within reasonable distance of a major airport.
Preferred Qualifications
Experience in a B2B SaaS company or in managing enterprise customer relationships.
Familiarity with customer lifecycle management, success planning, and customer journey mapping.
Demonstrated success improving customer retention and expansion.
Working at Aidoc
We're a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We're looking for mission-driven people excited to do transformative work.
We have offices in Tel Aviv, Barcelona and New York City, but Aidoc is a remote-first workplace. We're able to hire US-based employees across the continental United States, although certain roles may be region-specific.
What we offer:
A range of medical, dental and vision benefits
Stock options for all full-time employees
20 days of paid vacation, plus sick days and holidays
A 401(k) plan, life insurance, plus long and short term disability
The opportunity to directly improve medical care and impact patient outcomes
Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
$69k-134k yearly est. 8d ago
Senior Leader, Leveraged Finance & Deal Execution
Bank of America 4.7
Team leader job in New York, NY
A global financial institution is seeking an experienced professional to join their Leveraged Finance group. You will support the origination, structuring, and execution of syndicated loan and high yield bond transactions. The ideal candidate will possess 3-6+ years in Leveraged Finance, strong analytical and communication skills, and the ability to lead and mentor junior staff. This position offers a salary starting at $275,000 and industry-leading benefits, providing you with resources to thrive in a supportive work environment.
#J-18808-Ljbffr
$275k yearly 5d ago
Senior Brand Lead, Dove Body Wash & Baby Care
Unilever 4.7
Team leader job in Hoboken, NJ
A global consumer goods company is seeking a Senior Brand Manager for Dove Body Wash, Baby, and Liquid Hand Wash, based in Hoboken, NJ. This position requires a Bachelor's degree and at least 6 years of marketing experience within the consumer products industry. You will lead a team, drive growth, and craft marketing strategies based on consumer insights while collaborating closely with various business partners. The salary for this role ranges from $119,400 to $179,000 and includes bonuses and long-term incentives.
#J-18808-Ljbffr
$119.4k-179k yearly 4d ago
Senior Controller: Lead Healthcare Finance & Compliance
Sbhonline
Team leader job in New York, NY
A healthcare agency in Brooklyn is seeking an experienced Full Charge Controller to oversee all accounting and financial operations. This senior-level position is ideal for a detail-oriented professional with strong leadership abilities and at least 5 years of experience in healthcare finance. Responsibilities include managing financial reporting, budgeting, and compliance with healthcare regulations. Candidates must have a CPA certification and proven experience in team management. Competitive salary based on experience.
#J-18808-Ljbffr
$97k-141k yearly est. 4d ago
Sales Team Lead & Brand Ambassador
Tapestry, Inc. 4.7
Team leader job in New York, NY
A leading fashion retailer seeks a dedicated Sales Associate for their store in New York City. The ideal candidate will have experience in retail, particularly within luxury environments, and will be responsible for driving sales and providing outstanding customer service. Responsibilities include team coaching, operational management, and acting as a brand ambassador. Competitive hourly pay offered along with health benefits and additional perks for eligible employees.
#J-18808-Ljbffr
$51k-69k yearly est. 4d ago
Supervisor
1199 Seiu National Benefit Fund 4.4
Team leader job in New York, NY
Requisition #: 7402 # of openings: 1 Employment Type: Full time Permanent Category: Non-Bargaining Workplace Arrangement: Hybrid Fund: 1199SEIU National Benefit Fund Job Classification: Exempt Responsibilities • Supervise Balance Billing Department staff in accordance with established departmental procedures, Human Resources guidelines, and provisions of the Collective Bargaining Agreement, as appropriate; monitor and process staff time and attendance via timekeeping system (ADP)
• Evaluate employee performance related to attendance, productivity, and workflow adherence; provide ongoing coaching, feedback, and corrective action when necessary. Identify training needs and develop performance improvement plans to enhance staff effectiveness and engagement.
• Collaborate with management to develop, revise, and implement policies, procedures, and workflows to ensure compliance with internal standards and external regulations.
• Assist in overseeing No Surprise Act open negotiations and Independent Dispute Resolution processes, ensuring strict regulatory timelines and accuracy standards are met.
• Provide guidance to staff on complex claims, including review and approval of payments exceeding staff thresholds and system updates in accordance with Fund policies.
• Proactively negotiate claims impacted by the No Surprises Act, focusing on resolving disputes with out-of-network providers to avoid escalation to Independent Dispute Resolution. This includes leveraging communication and negotiation strategies to achieve mutually agreeable payment solutions. Assess claim details and potential outcomes to determine when negotiation is more beneficial than escalating to Independent Dispute Resolution, utilizing various benchmarks. Assess and resolve all No Surprises Act staff claims inquiries
• Monitor daily, weekly, and monthly production, aging, and escalation reports to ensure timely and appropriate action.
• Assist in developing and maintaining No Surprises Act reporting structures, tracking key metrics such as settlement rates, Independent Dispute Resolution escalation, and compliance indicators; Prepare and present quantitative and qualitative reports to management highlighting trends, performance gaps, and opportunities for improvement.
• Manage updates to BeneFAQ topics to ensure accurate
• Oral and written communication with members, providers, attorneys and/or collection agencies regarding payment status and other status of inquiries by drafting various confirmation, correspondence, and resolution letters
• Perform additional duties and projects as assigned by management
Qualifications
• Bachelor's degree in Business Management, Health, or relevant years of experience required
• Minimum three (3) years' experience within claims processing department with in-depth knowledge of medical claims processing, medical terminology in a healthcare benefits environment; to include one (1) years' experience in a leadership role required
• Strong management and leadership skills required; ability to coach, mentor, motivate staff; generate and implement improvement plans; address staff training needs
• Excellent math skills and the ability to translate mathematical information into concise reports
• Ability to conduct various data comparison analysis, working knowledge of macros, tables, forms, queries and reports a must
• Excellent knowledge eligibility rules, Coordination of Benefits, and 1199SEIU Benefit and Pension Fund benefits and Funds systems (QNXT, DMS V3, RightFax); experience with fee negotiations and settlements; knowledge of balance billing, Fair Health, BeneFAQs, No Surprise Act preferred
• Demonstrate strong analytical, organizational, problem-solving and time management skills; ability to multi-task and meet operational deadlines
• Intermediate skill level with Microsoft Access, Excel and Word required; knowledge of PowerPoint and Access preferred
• Excellent research, interpersonal, oral and written communication skills
• Able to work well under pressure and prioritize work with tight deadlines in a high-volume environment
$45k-67k yearly est. 8d ago
Supervisor
Biscuits & Bath Companies 3.6
Team leader job in New York, NY
You are responsible for supervising the dog care of a Biscuits & Bath location. You are responsible for resolving all day-to-day operational and client issues. This position requires that you be able to exercise discretion and independent judgment in significant matters as the job requires supervision of many associates.
Key Responsibilities:
Overseeing dog care across all services
WOWing two to three clients per day
Communicating all relevant information to clients
Supervising staff
Resolving all client issues same day
Ensuring that all special care instructions are being adhered to
Attending to all incidents
Maintaining the accuracy of all client and dog information
Identifying additional services that would be of value to clients
Maintaining the cleanliness and commercial concept of the desk, lobby, and storefront
Performance Metrics:
Quality of dog care
Quality and timeliness of task execution
Frequency and quality of information communicated to clients
Client loyalty
High School diploma or GED.
Minimum of one year of customer service experience.
Knowledge of Biscuits & Bath and a genuine interest in the well-being of dogs.
Ability to juggle a variety of responsibilities, while balancing competing deadlines in a fast-paced environment.
Excellent interpersonal and communication (both verbal and written) skills.
High degree of independent decision-making and problem-solving capability.
Strong attention to detail.
Excellent time management and organizational skills.
Ability to work a varied schedule including days, evenings, weekends and holidays.
Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint & Word) and Internet savvy.
$39k-71k yearly est. 8d ago
Group Leader, Student Support & Safety
AretÉ Education 4.5
Team leader job in New York, NY
A nonprofit education organization in New York City seeks a Group Leader to support students and school staff during afterschool programs. Responsibilities include leading safe arrival and dismissal procedures, collaborating with colleagues, and engaging in professional development opportunities. Candidates should have a high school diploma, with a preference for college degrees and prior experience. Flexible hours and grant-funded position.
#J-18808-Ljbffr
$60k-118k yearly est. 2d ago
MSP Growth & Sales Leader
Emazzanti
Team leader job in Hoboken, NJ
A leading MSP company in Hoboken, NJ is seeking an experienced MSP Sales Lead to drive growth and manage a team of Account Managers. The ideal candidate will have 3-5 years of B2B technology sales experience and a proven track record of exceeding quotas. This role focuses on developing customer strategies and promoting a consultative sales approach. Join a values-driven culture where your leadership can inspire success.
#J-18808-Ljbffr
$42k-130k yearly est. 4d ago
Lead Supervisor I
Tapestry, Inc. 4.7
Team leader job in New York, NY
Select how often (in days) to receive an alert:
Coach
Brooklyn, NY, US
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
Sample of tasks required of role: SALES:
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorses, models and develops team to deliver Coach's Selling and Service expectations
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
Sensitive to customer and team needs and tailors approach by reading cues
Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Understands the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
Maintains interior and exterior upkeep of the building with partnership from the corporate office
Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and the underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Doesn't get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Additional Requirements:
Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ******************************
Work Setup
BASE PAY RANGE $17.50 TO $27.00 Hourly
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Job Segment: Outside Sales, Brand Ambassador, Sales, Marketing
#J-18808-Ljbffr
$17.5-27 hourly 5d ago
Luxury Retail Lead Supervisor - Coaching & Growth
Tapestry, Inc. 4.7
Team leader job in New York, NY
A global fashion house seeks a Lead Supervisor for its Brooklyn location to drive sales and team performance. The ideal candidate will have 1-3 years of retail experience, preferably in luxury settings. Responsibilities include modeling expectations, coaching the team, and collaborating with management to achieve goals. The position requires strong interpersonal skills and the ability to work in a fast-paced environment. Compensation ranges from $17.00 to $23.50 per hour, with benefits including health insurance and a 401(k) plan.
#J-18808-Ljbffr
How much does a team leader earn in Old Bridge, NJ?
The average team leader in Old Bridge, NJ earns between $49,000 and $175,000 annually. This compares to the national average team leader range of $37,000 to $126,000.
Average team leader salary in Old Bridge, NJ
$93,000
What are the biggest employers of Team Leaders in Old Bridge, NJ?
The biggest employers of Team Leaders in Old Bridge, NJ are: