Field Support Team Manager - NAVY C4I
Team leader job in Norfolk, VA
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
Program Delivery and Execution
Job Qualifications:
Skills:
People Management, Planning, Project Quality Assurance, Training and Development
Certifications:
None
Experience:
10 + years of related experience
US Citizenship Required:
No
:
SURTASS provides an on-demand, mobile, and active/passive maritime surveillance capability in support of Joint and Naval Task Force commanders via towed acoustic sensor systems. The ships and installed SURTASS mission equipment are designed for extended duration and independent operations in remote geographic areas. Thus, self-sufficiency in operations and maintenance is an important mission objective. It is intended that operations and maintenance be performed on board vessels and in depot maintenance facilities with the objective of maximizing operational readiness.
Job Description: The Field Support Team Manager (FST) shall:
Manage staffing, qualifying, training, and execution of Intermediate level maintenance of all mission systems.
Develop and maintain the contractor Maintenance IMS.
This position will not involve corporate operations work and interface, as the FST Manager shall be solely focused on crew support to the government.
This position will not be assigned as the MRR Manager.
Generate reports for SURTASS mission systems status as directed by the Government.
Education:
Associate's Degree in Resource Management, Information Systems Management, or equivalent, or be a graduate of US Navy Electronics or Information Systems "C" School or an equivalent civilian school. A Bachelor's Degree is desired.
Desired Professional Experience:
Ten (10) years documented experience in managing technical teams executing intermediate and/or depot maintenance on Navy C4I systems and/or acoustic intelligence gathering systems
Ten (10) years' experience managing personnel
Five (5) years' experience in the maintenance and repair of SURTASS C4I systems, SURTASS processing systems, and SURTASS arrays (active and passive)
Documented Experience in manpower planning, scheduling, qualification programs, and training programs
Required Certifications: DoD 8570 IAT Level II certification required within 12 months
Desired Certifications:
Program Management Professional (PMP) certification
DoD 8570 IAT Level III certification
Clearance: Secret
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
#SURTASS
The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
Telecommuting Options:
Onsite
Work Location:
USA VA Norfolk
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Auto-ApplyIT Program/Site Lead (On-Site)
Team leader job in Norfolk, VA
Job Description
The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Future Need - Actively Interviewing
Are you an experienced IT and cybersecurity professional with a passion for guiding projects to success? We're seeking an IT Program/Site Lead to help drive compliance, strengthen system security, and coordinate critical efforts that support mission readiness.
Position Description: The IT Program/Site Lead provides Information Technology (IT) and cybersecurity project management support by coordinating tasks, timelines, and compliance activities across multiple stakeholders to ensure successful project execution.
Minimum/General Experience: 10 years of general information technology, cyber security, and project management experience
Minimum Education: High School diploma
Essential Skills/Qualifications:
Above average knowledge of Security Content Automation Protocol (SCAP), Electronic- Security Technical Implementation Guide (e-STIG), Assured Compliance Assessment Solution (ACAS), ePolicy Orchestrator (ePO), Global Broadcast System (GBS), Vulnerability Remediation Asset Manager (VRAM), Risk Management Framework (RMF) and Office of Compliance and Assessment grading criteria
Above average ability to coordinate tasks, resources, and timelines
Above average ability to oversee project schedules, monitor progress, and adjust priorities as needed
Above average ability to assess system security, identify vulnerabilities, and support remediation actions
Above average ability to manage stakeholder expectations and communicate project status to leadership
Excellent oral and written communication skills
Strong attention to detail skills
Ability to establish and maintain positive interpersonal relationships
Ability to collaborate and problem-solve in a team environment
General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.
Assignment Location - COMNAVSURFLANT (CNSL), Naval Base, Norfolk, VA; Consists of travel up to a 50-mile radius.
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Typing, communicating, repetitive motions.
Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
Inside environmental conditions with protection from outside elements.
Security: Must have an active Secret security clearance to be considered; Ability to maintain a DoD Clearance
U.S. Citizenship
DoD Clearance Consists of a review of up to but not limited to:
Covers 10 year period and in some instances lifetime events
OPM Security Investigations Index (SII)
DOD Defense Central Investigations Index (DCII)
National Agency Check (NAC) records
FBI name check
FBI fingerprint check
Credit report check
A check of local law enforcement agencies with jurisdiction over the areas where the applicant has lived, worked, or attended school
Education check- Attendance and Degrees
Employment verification -may include interviews of supervisors and/or co-workers
Corroboration of unemployment
May include reference interviews
May include interviews of the individual, former spouse (s)
Confirmation of all residences
Verification of public record information
Acceptable Credentials
Tasks/activities include, but are not limited to:
Oversees and manages the daily operations of the N63/N64 contract staff
Communicates with client(s) to determine project requirements and objectives
Assigns duties or responsibilities to project staff.
Manages contract budget
Provides contract deliverables as assigned or on demand as directed
Manages, plans, and directs travel as required
Processes associated expense reports upon completion
Compensation & Benefits: The annual projected pay range for this position is $122,751.00 - $140,505.00 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.
Oxley Enterprises, Inc. offers a full array of benefits including:
Medical, dental, vision and prescription drug coverage for you and your family.
Life Insurance, short-term disability and long-term disability paid for by the Company.
Supplemental coverages including Accident, Critical Illness, and Hospital.
Additional Life insurance coverage for you and your dependents.
401k plan with various options to select based on your retirement goals.
Oxley Enterprises , Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: **************************** with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program. ***************************
Customer Service
Team leader job in Chesapeake, VA
Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(Customer Service) Excellent Customer service with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning.
Must possess the ability to sit and/or stand for extended periods of time as required.
Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks.
Candidate needs to be able to lift up to 50 pounds.
Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation.
employee will be working the same schedule as the employee's in the department:
Additional overtime hours may be needed with little to no notice depending on the work flow.
Responsibilities:
Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor.
Assisting in the mail room sorting mail as needed and delivering the mail throughout the department.
Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor.
Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved.
employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's.
Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them.
Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found.
Thanks ,
Asma Khan Suri
Additional Information
All your information will be kept confidential according to EEO guidelines.
Retail Team Lead (FT)
Team leader job in Williamsburg, VA
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION
As part of the New Balance Retail Leadership Team, full time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties and delivering a world class experience for our guests. You will lead by example through New Balance's Core Competencies.
MAJOR RESPONSIBILITIES
Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
Be results driven in achieving our store key performance indicators through training and development of our associates
May assist store manager in creating the schedule and taking the lead in floor moves
Deliver a great guest experience utilizing our GUEST service model
Be operationally sound, opening/closing the store, inventory control, operational procedures
Be involved in recruiting/interviewing/hiring of top talent
Follow safety and reporting regulations, including proper lifting procedures
REQUIREMENTS FOR SUCCESS
Must be 18 years of age or older
2 years' retail supervisory experience preferred
High school diploma or equivalent educational experience
Demonstrated leadership ability
Strong customer service and verbal communication skills
Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
Auto-ApplyMaintenance and Operations Supervisor
Team leader job in Williamsburg, VA
Do you have 3-5 years of supervisory experience and at least 10 years of project execution experience in the heavy construction industry? Have you planned and overseen construction activities for one or more crews on road projects, stormwater maintenance, or demolition work? Prince William County is seeking a qualified individual to serve as a Maintenance and Operations Supervisor, overseeing both County construction crews and subcontractors.
About This Role:
This Maintenance and Operations Supervisor position reports to and supports the Superintendent in coordinating, supervising, and overseeing three- to five-person crews performing various heavy construction tasks. Applicants must be able to read and interpret plans and specifications and develop material quantities for proposed work. The ability to inspect work for compliance with scope and quality standards, as well as anticipate constructability issues and potential conflicts, is essential. Strong conflict-resolution skills are required, both in managing personnel and addressing unforeseen conditions and conflicts on job sites.
The ideal candidate will be able to coordinate and collaborate with engineering staff, surveyors, the Assistant Director, and subcontractors to ensure successful project completion. All work must be performed in compliance with OSHA regulations and applicable construction guidelines.
Minimum Requirements:
High School Diploma or G.E.D. and 3 years of related experience, including supervision.
Related experience includes:
* Coordination, supervision, and oversight of construction crews performing heavy construction tasks;
* Prioritizing daily crew work activities to achieve mid- to long-term program objectives;
* Reading and interpreting construction plans and specifications;
* Ten years experience operating heavy construction equipment, including minor maintenance and repair of the equipment;
* Working knowledge of excavations and underground pipe installation;
* Inspection of construction activities for compliance with scope of work and quality standards;
* Developing basic quantity "take-offs" and labor estimates for proposed construction work of various sizes;
* Anticipating, identifying, and resolving constructability concerns, both in plans and unforeseen conditions the field;
* Conflict resolution for direct subordinates and with citizens.
Preferences:
* Experience executing projects in Virginia Dept. of Transportation (VDOT) Right of Way;
* Proficient in use of office software such as email, spreadsheets, and word processing programs, Equipment Management Experience, Certification in Trenching and Excavation, Confined Space, Chainsaw Safety, Minimum of OSHA 10; Strong verbal and written communication skills;
Special Requirements:
* Must possess a valid driver's license and maintain less than 10 negative points.
* Must possess or be able to obtain a Class A Commercial Driver's License within 1 year.
* Must be able to obtain Defense Biometric Identification System (DBIDS) access to Quantico Marine Corps Base within 1 year, based on background check.
* Must possess or be able to obtain VDOT Intermediate Workzone Certification within 1 year
* Must foster a positive work environment with managers, subordinates, and citizens.
* Occasional evening or weekend work required for events and community engagements.
Work Schedule:
Full-time; Monday-Friday, 7:00 a.m.- 3:00 p.m, with possible on-call duty and occasional overtime on nights and weekends.
Starting Salary Range:
$31.96 to $45.42 per hour
Note
The above position description is intended to represent the key areas of responsibilities specific to this role. To view the class description in its entirety, please click here.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Aerostat Operator-Level 1/Level 2/Shift Lead/Site Lead (Elizabeth City, then Kingdom of Saudi Arabia)
Team leader job in Elizabeth City, NC
Position will start in Elizabeth City, North Carolina. Personnel will be assisting all areas from Logistics to production/manufacturing until Training begins. Deployment is currently scheduled for November/December (2023).
This requisition covers Levels 1/2/Shift Lead/Site Lead. If you are interviewed, a determination on which level you are best suited for, will be determined after review.
Once deployed, this position will spend a minimum of 6 months in Saudi Arabia.
Primary areas of responsibility:
Perform a wide range of technician tasks to include using standard mechanical and electrical hand tools, mechanical disassembly/assembly, wiring, soldering, operating standard and unique test equipment, fabricating aerostat lines, repairing aerostat fabric and handling high-pressure gases
Maintain, troubleshoot and repair mechanical structures, aerostat structures, hydraulic systems, fiber optic components, avionics and electrical components
Maintain, troubleshoot and repair ground systems such as generators, communication and weather systems
Flight Crew Member (pre/post flight, launch/recovery, helium toppings, snubbing, inflations/ deflations, tether inspections, proficiency in all emergency procedures for both moored and airborne flight aerostat operations)
Read and understand schematics, technical drawings and engineering data and reports
Maintain and understand site documentation such as parts request forms, equipment condition tags, time cards, and flight data and maintenance logs
Calibrate all site and test equipment as required
Operate general purpose and special purpose vehicles to include man lift operations to heights of 150 feet
Perform other duties and responsibilities as assigned
Required Education/Experience:
A high school diploma or equivalent, plus formal technical training (via military or civilian technical schools).
Deployment Requirements: Candidate must be willing to work and live in U.S. Military Bases and at remote site locations with very sparse accommodations. Overseas locations will be near areas of potential conflicts/hostilities. Candidate must meet all physical, medical, and other requirements for overseas deployment by current DOD regulations.
Level 1 Operator requirements: Must check at least one box:
Electronic Maintenance candidates with an in-depth background with radar, ISR, EW, communication, avionics repair, and troubleshooting.
ISR operators with an in-depth background with airborne or ground data collection and dissemination.
Information technology candidates with Network Installation (BICSI or Network+ or Comp T Certification); The preferred qualifications for the IT position is certification as CCIE with fiber optic certification or industry occupational specialties as a CISCO Network Administrator.
Mechanical Maintenance candidates with experience repair and troubleshooting diesel generators and or vehicles, automotive engines, hydraulics and or aircraft mechanical background is highly desired.
To be qualified to be a Level 2 Operator requirements:
You must have 3-4 years of experience in the Level 1 criteria.
To be qualified to be a Level 3/Shift Lead Operator requirements:
You must meet requirements of Level 1 and Level 2 Operator
4 Years of Supervisory/Leadership/Industry experience
To be qualified to be a Level 4/Site Lead Operator requirements:
You must meet requirements of Levels 1-3
6 Years of Supervisory/Leadership/Industry experience
Senior Supervisor of Building Services
Team leader job in Portsmouth, VA
Senior Services of Building Services REPORTS TO: Coordinator of Building Services
OVER-TIME STATUS: EXEMPT PAY GRADE: 223
Performs difficult technical and administration work in overseeing, coordinating and supervising the semiskilled and unskilled custodial, service, delivery and grounds maintenance personnel; does related work as required. Work is performed under the general supervision of the Director of Operational Services. Supervision is exercised over custodial, delivery, service and grounds maintenance personnel.
ESSENTIAL DUTIES:
Planning, directing, organizing and supervising school facility custodial and security services; directing and supervising the work of service crews; supervising waste management, mail delivery, security and pest control services.
Plans, supervises and coordinates the work of Custodial crews;
Supervises the Maintenance Department
Conducts regular inspections of services for proper standards in regard to cleanliness and health standards;
Coordinates with City Emergency Personnel in case Schools are opened as shelters
Reports repair needs beyond capability of custodians;
Monitors all Work Orders for the division;
Consults with officials in buildings on matters pertaining to custodial services;
Requisitions cleaning material, supplies and equipment;
Answers emergency calls from day and night custodial personnel in the schools;
Coordinates, controls and directs the pick-up, delivery and set-up of furniture, equipment, supplies, mail and educational materials;
Monitors building security contract and ensures contract compliance;
Monitors waste management contract and ensures contract compliance;
Monitors pest control contract and ensures contract compliance;
Plans, schedules and monitors grounds maintenance services;
Recruits, interviews and recommends hiring of custodial and service staff and maintenance department personnel;
Plans, conducts and evaluates training programs;
Coordinates compliance with Fire Alarms systems in all schools
Monitors Elevator Inspection Certification for all school buildings with elevators;
Prepares and maintains required records;
Maintains personnel time and leave records;
Oversees the purchase and maintenance of custodial equipment and materials;
Maintains records and makes required reports;
Secures the services of substitute workers and directs their activities;
Performs related tasks as required.
JOB SPECIFICATIONS/PHYSICAL REQUIREMENTS:
Thorough knowledge of custodial services and procedures, cleaning materials, supplies and equipment; thorough knowledge about building fixtures and equipment; ability to express ideas clearly, orally and in writing; ability to plan and supervise the work of subordinates in a manner conductive to full performance and high morale; ability to establish and maintain effective working relationships with officials and employees.
This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; work requires climbing, stooping, standing, and walking; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions.
EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to graduation from high school or vocational school and extensive experience in the planning and supervision of custodial and building operation services.
SPECIAL REQUIREMENTS:
Possession of an appropriate driver's license valid in the Commonwealth of Virginia.
APPLICATION PROCEDURE
All applicants please submit an online application with supporting documentation.
PORTSMOUTH PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER
Call Center Supervisor (Clerk III)
Team leader job in Virginia Beach, VA
Full-time Description
Summary/ Objective:
The Call Center Supervisor serves at the direction of the Call Center Manager I to handle all escalated calls and facilitates effective resolution of provider and customer service-related issues/complaints.
Primary Duties (90%):
Assists in the supervision and coordination of the day-to-day activities to ensure the quality of the team's performance and production levels agree with Company's standards and meet Centers for Medicare & Medicaid Services (CMS) contractual requirements.
Leads a team of Patient Service Representatives (PSRs) to provide high-quality customer service for the Medicare Helplines.
Conducts quality assurance audits of teams to ensure the accuracy and timeliness of the Call Center's work products.
Provides regular feedback, technical assistance, and moral support to the staff.
Conducts continuous PSR call-monitoring via Media Exchange Interface for End Users (MXIE) to ensure call wait time is within contract requirements.
Ensures team adheres to break and lunch schedules and ensures PSRs are logged into the correct telephone lines/queues.
Coaches team to ensure excellent customer service practices and participates in the interview process.
Initiates and coordinates ongoing training for new and existing Call Center staff.
Assists the Call Center Manager I with complex work assignments, including developing and implementing Call Center processes and procedures to ensure accuracy and integrity.
Exercises sound judgment and independence in performing all required functions.
Assists in reviewing and analyzing Call Center management statistics to meet performance objectives.
Participates in the continuous improvement process to identify quality issues and recommend solutions.
Supports senior management in enforcing Company's policies.
Protects the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
Performs other duties as assigned.
Secondary Duties (10%):
Staffs the Medicare Helpline directly and processes beneficiary calls and case intake as required.
Attends annual security, rules of conduct, and conflict of interest training.
Requirements
Summary/ Objective:
The Call Center Supervisor serves at the direction of the Call Center Manager I to handle all escalated calls and facilitates effective resolution of provider and customer service-related issues/complaints.
Primary Duties (90%):
Assists in the supervision and coordination of the day-to-day activities to ensure the quality of the team's performance and production levels agree with Company's standards and meet Centers for Medicare & Medicaid Services (CMS) contractual requirements.
Leads a team of Patient Service Representatives (PSRs) to provide high-quality customer service for the Medicare Helplines.
Conducts quality assurance audits of teams to ensure the accuracy and timeliness of the Call Center's work products.
Provides regular feedback, technical assistance, and moral support to the staff.
Conducts continuous PSR call-monitoring via Media Exchange Interface for End Users (MXIE) to ensure call wait time is within contract requirements.
Ensures team adheres to break and lunch schedules and ensures PSRs are logged into the correct telephone lines/queues.
Coaches team to ensure excellent customer service practices and participates in the interview process.
Initiates and coordinates ongoing training for new and existing Call Center staff.
Assists the Call Center Manager I with complex work assignments, including developing and implementing Call Center processes and procedures to ensure accuracy and integrity.
Exercises sound judgment and independence in performing all required functions.
Assists in reviewing and analyzing Call Center management statistics to meet performance objectives.
Participates in the continuous improvement process to identify quality issues and recommend solutions.
Supports senior management in enforcing Company's policies.
Protects the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
Performs other duties as assigned.
Secondary Duties (10%):
Staffs the Medicare Helpline directly and processes beneficiary calls and case intake as required.
Attends annual security, rules of conduct, and conflict of interest training.
Essential Knowledge:
Knowledge of Medicare or health-related business experience is required. Call Center supervisory experience using Call Center management tools and technologies. Strong technical writing in terms of documentation, procedures, scripts, etc. Strong desktop application tool experience (i.e., Microsoft Word, Excel, Windows, Internet Explorer, etc.).
Essential Education:
An associate degree plus three years of experience related to most of the job's essential functions, or a bachelor's degree plus two years of experience related to most of the essential functions of the job, or four years of experience related to the critical functions of the job.
Essential Skills:
Ability to provide excellent customer service.
Ability to work independently with minimal supervision.
Excellent written and verbal communication skills are required.
Ability to direct others and work as a team member by maintaining good working relationships with co-workers, management, and customers.
Ability to organize and coordinate multiple simultaneous tasks in a team environment.
Skilled in interpersonal relations and conflict resolution.
Strong analytical ability and problem-solving skills.
Experience and skill in word processing, basic spreadsheet, and presentation software applications.
Familiarity with database software programs (Microsoft Office).
Ability to give and receive feedback.
Organizational “Fit” Considerations:
Must be flexible and proactive in covering and overseeing services provided by the area or function under the Call Center Supervisor's control. May require extended work hours during the week, weekends, holidays, on-demand to prevent adverse situations. Schedules vary and include weekends and holiday shifts. Requires establishment and maintenance of good working relationships with people at all levels within Company and physicians and others outside of Company.
SCA Coverage:
Company is a federal contractor under the McNamara-O'Hara Service Contract Act (SCA).
The McNamara-O'Hara Service Contract Act (SCA) covers prime contracts of over $2,500 entered by the federal government and the District of Columbia. The principal purpose of the contract is to furnish services in the U.S. through the use of service employees. The definition of “service employee” includes any employee engaged in performing services on a covered contract other than a bona fide executive, administrative, or professional employee who meets the exemption criteria set forth in 29 Code of Federal Regulations (CFR) §541. Under the SCA, covered employers must pay the prevailing wages and benefits in the locality at a minimum-as determined by the U.S. Department of Labor (DOL) in a wage determination.
The position of Call Center Supervisor is considered a “service position” and is mapped to the Occupation Code and Title 01113 - General Clerk III of the current Wage Determination. For more information on this Occupation Code, please refer to the SCA Directory of Occupations at *************************************************************************
Wage determinations and employee rights on government contracts are posted in break rooms (or an alternative location where labor law posters are displayed) for employees to review.
Commence.AI is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application process due to a disability, please contact Human Resources at ************** or
**************. Please note that unless you are requesting accommodation, all applications must be submitted through our online application system.
Salary Description $50,000-$55,000
Engineering Site Lead
Team leader job in Surry, VA
Our Nuclear Services Group is seeking an Engineering Site Lead for our client's Nuclear Power Plant location in Surry, VA. If you are looking for a challenging position that promotes excellence, offers the opportunity to interface daily with internal teams and client teams in a collaborative environment, and supports clean nuclear energy, then this is the perfect opportunity for you.
Responsibilities
This is an on-site position which requires the ability to obtain and maintain unescorted access at a nuclear site in accordance with client requirements, and to work in a heavy industrial environment. Responsibilities include but are not limited to:
Design & Engineering: Prepare and/or review design change packages and other engineering deliverables. Coordinate attendance at design review meetings. Manage client stakeholder reviews and approvals
Project Management: Track project schedules and resource loading. Lead or participate in weekly client interface/project status meetings. Provide on-site support as needed
Safety & Compliance: Perform pre-job safety briefings. Assist with walk-downs and data gathering
Business Development: Develop and identify new business opportunities. Support marketing and proposal efforts
#LI-SH7
Qualifications
Bachelor's Degree in Engineering from an accredited university (Civil, Electrical, Mechanical, or Nuclear - related degrees or experience will be considered)
Minimum 5 years of experience, preferably in nuclear power or heavy industry
Strong communication, coordination, and team building skills
Excellent organizational, time management, strategic planning, writing, decision-making, and presentation skills
Proficient with office software (MS Word, Excel, PowerPoint, Outlook, OneNote)
Project Management experience is beneficial
Design Engineering or field experience is beneficial
Ability to gain and maintain unescorted access at nuclear sites
Additional Information
About ENERCON:
At Enercon Services, Inc. (ENERCON), we're driven by our people-and we're proud to offer rewarding careers in a culture of excellence. We provide a comprehensive benefits package and professional development opportunities that support your long-term growth.
What We Offer:
Enjoy full benefits for you and your dependents starting day one, no waiting period
Flexible work arrangements, including hybrid and alternative schedules
401(k) with employer matching
Tuition reimbursement
Professional Engineer (PE) license support and incentives
Want to see the full picture? Click HERE to see our Comprehensive Benefits
Salary Range Information:
If a salary range is listed, it reflects the typical range for this full-time position based on the role, level, and location. Individual compensation within the range will be determined by factors such as work location, relevant experience, job-related skills, and education or training.
Eligibility to Work:
Candidates must be legally eligible to work in the US without requiring current or future sponsorship.
Ability to pass a pre-employment and random drug and alcohol screenings, ENERCON and client specific background checks, and annual motor vehicle record (MVR) according to company and client policies.
Equal Opportunity Employer:
ENERCON does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Connect with Us: *************** | LinkedIn
Auto-ApplyFamily Services Supervisor I (Child Protective Services)
Team leader job in Chesapeake, VA
Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect? Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake.
The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.
Duties include but not limited to:
* Supervises a team of Family Services Specialists and Human Services Assistants;
* Sets and enforces objectives for quality and quantity of work performed by the team;
* Evaluates social service programs and budgets;
* Applies appropriate human resource practices in the supervision of employees;
* Establishes and maintains good working relationships with others;
* Recommends policy changes based on evaluation of program effectiveness;
* Deals with difficult or dangerous cases;
* Interprets social service programs for other agencies and to the public;
* Participates in community planning and development of new resources;
* Complete hiring and annual performance appraisals;
* Work in collaboration with law enforcement and emergency response personnel;
After normal business hours supervisory coverage on a rotating basis
ESSENTIAL TASK
* Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
* Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
* Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
* Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
* Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
* Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
* Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
* Serves as information resource for clients/residents, students, and professionals.
* Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
* Serves as emergency duty on-call Supervisor.
* Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
* Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below:
1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.
2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area.
To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
Preferred Qualifications
* Supervisory experience or experience in the leadership role
* Four years of Child Protective Services or Child Welfare Program experience
* Willingness to assist in training new employees and complete field work in the community
* Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare
* OASIS system application knowledge
* Case review experience
* Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits
Family Services Supervisor - In-Home/Prevention
Team leader job in Chesapeake, VA
//jobs.cityofchesapeake.net/postings/16177
The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor in the In-Home unit, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.Duties include but not limited to:
Supervises a team of Family Services Specialists and Human Services Assistants;
Sets and enforces objectives for quality and quantity of work performed by the team;
Evaluates social service programs and budgets;
Applies appropriate human resource practices in the supervision of employees;
Establishes and maintains good working relationships with others;
Recommends policy changes based on evaluation of program effectiveness;
Deals with difficult or dangerous cases;
Interprets social service programs for other agencies and to the public;
Participates in community planning and development of new resources;
Complete hiring and annual performance appraisals;
Work in collaboration with law enforcement and emergency response personnel;
After normal business hours supervisory coverage on a rotating basis
ESSENTIAL TASKS
Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
Serves as information resource for clients/residents, students, and professionals.
Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
Serves as emergency duty on-call Supervisor.
Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
Performs other related duties as assigned.
Preferred
wo years of supervisory experience, preferably in Child Welfare In-Home or CPS Prevention services OR three years of progressively responsible experience providing case direction, mentoring, or lead-worker duties in Child Welfare.
Providing clinical and administrative supervision to Family Services Specialists working In-Home or Prevention cases.
Coaching staff through safety assessments, service planning, risk reduction strategies, and case documentation.
Conducting joint home visits when needed to support staff or assess safety.
Understanding evidence-based prevention models, family-centered practice, trauma-informed care, and community-based service delivery.
Flexibility to work after 5:00pm and a flexible schedule.
Ability to work extra hours in excess to your normally scheduled hours in response to short-term department needs and/or
City-wide emergencies.
Implementing prevention strategies that reduce risk and prevent entry into foster care.
Current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in In-Home/Prevention
OASIS system application knowledge
Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
Auto-ApplySenior Service Supervisor SIGN ON BONUS
Team leader job in Newport News, VA
Join Our Team as a Senior Service Supervisor at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA!
Thalhimer is seeking a motivated and skilled Senior Service Supervisor to oversee apartment maintenance at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus!
Why Join Us?
At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).
What You'll Do:
As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.
Key responsibilities include:
Overseeing and completing apartment maintenance and repairs
Managing work orders and apartment turnovers
Performing preventative maintenance to keep all systems running smoothly
Leading maintenance team members, providing guidance and support
Maintaining a high standard of customer service and property upkeep
No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.
What We're Looking For:
3 - 5+ years of experience in residential property maintenance (or similar fields)
CFC and HVAC certification required
Strong training in plumbing and electrical systems
Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)
A valid driver's license and the ability to travel to between properties if needed
Strong leadership and communication skills
A positive, solution-oriented attitude and exceptional problem-solving abilities
If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you!
Ready to Take the Next Step?
Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team!
Thalhimer is an equal opportunity employer.
What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.
JUVENILE SERVICES SUPERVISOR
Team leader job in Newport News, VA
Target Hiring Range: $66,058. 80 - $79,821. 05 Based on Experience.
Team Lead
Team leader job in Norfolk, VA
31097 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 701
Rack Room Shoes 701
Pay Range:
Norfolk Premium Outlets
6100 Block of Miller Store Road
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Norfolk, Virginia US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
IT Program/Site Lead (On-Site)
Team leader job in Norfolk, VA
The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Future Need - Actively Interviewing
Are you an experienced IT and cybersecurity professional with a passion for guiding projects to success? We're seeking an IT Program/Site Lead to help drive compliance, strengthen system security, and coordinate critical efforts that support mission readiness.
Position Description: The IT Program/Site Lead provides Information Technology (IT) and cybersecurity project management support by coordinating tasks, timelines, and compliance activities across multiple stakeholders to ensure successful project execution.
Minimum/General Experience: 10 years of general information technology, cyber security, and project management experience
Minimum Education: High School diploma
Essential Skills/Qualifications:
Above average knowledge of Security Content Automation Protocol (SCAP), Electronic- Security Technical Implementation Guide (e-STIG), Assured Compliance Assessment Solution (ACAS), ePolicy Orchestrator (ePO), Global Broadcast System (GBS), Vulnerability Remediation Asset Manager (VRAM), Risk Management Framework (RMF) and Office of Compliance and Assessment grading criteria
Above average ability to coordinate tasks, resources, and timelines
Above average ability to oversee project schedules, monitor progress, and adjust priorities as needed
Above average ability to assess system security, identify vulnerabilities, and support remediation actions
Above average ability to manage stakeholder expectations and communicate project status to leadership
Excellent oral and written communication skills
Strong attention to detail skills
Ability to establish and maintain positive interpersonal relationships
Ability to collaborate and problem-solve in a team environment
General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.
Assignment Location - COMNAVSURFLANT (CNSL), Naval Base, Norfolk, VA; Consists of travel up to a 50-mile radius.
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Typing, communicating, repetitive motions.
Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
Inside environmental conditions with protection from outside elements.
Security: Must have an active Secret security clearance to be considered; Ability to maintain a DoD Clearance
U.S. Citizenship
DoD Clearance Consists of a review of up to but not limited to:
Covers 10 year period and in some instances lifetime events
OPM Security Investigations Index (SII)
DOD Defense Central Investigations Index (DCII)
National Agency Check (NAC) records
FBI name check
FBI fingerprint check
Credit report check
A check of local law enforcement agencies with jurisdiction over the areas where the applicant has lived, worked, or attended school
Education check- Attendance and Degrees
Employment verification -may include interviews of supervisors and/or co-workers
Corroboration of unemployment
May include reference interviews
May include interviews of the individual, former spouse (s)
Confirmation of all residences
Verification of public record information
Acceptable Credentials
Tasks/activities include, but are not limited to:
Oversees and manages the daily operations of the N63/N64 contract staff
Communicates with client(s) to determine project requirements and objectives
Assigns duties or responsibilities to project staff.
Manages contract budget
Provides contract deliverables as assigned or on demand as directed
Manages, plans, and directs travel as
Processes associated expense reports upon completion
Compensation & Benefits: The annual projected pay range for this position is $122,751.00 - $140,505.00 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.
Oxley Enterprises, Inc. offers a full array of benefits including:
Medical, dental, vision and prescription drug coverage for you and your family.
Life Insurance, short-term disability and long-term disability paid for by the Company.
Supplemental coverages including Accident, Critical Illness, and Hospital.
Additional Life insurance coverage for you and your dependents.
401k plan with various options to select based on your retirement goals.
Oxley Enterprises , Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: **************************** with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program. ***************************
Senior Service Supervisor
Team leader job in Newport News, VA
Job Description
Join Our Team as a Senior Service Supervisor at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA!
Thalhimer is seeking a motivated and skilled Senior Service Supervisor to oversee apartment maintenance at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus!
Why Join Us?
At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).
What You'll Do:
As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.
Key responsibilities include:
Overseeing and completing apartment maintenance and repairs
Managing work orders and apartment turnovers
Performing preventative maintenance to keep all systems running smoothly
Leading maintenance team members, providing guidance and support
Maintaining a high standard of customer service and property upkeep
No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.
What We're Looking For:
3 - 5+ years of experience in residential property maintenance (or similar fields)
CFC and HVAC certification required
Strong training in plumbing and electrical systems
Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)
A valid driver's license and the ability to travel to between properties if needed
Strong leadership and communication skills
A positive, solution-oriented attitude and exceptional problem-solving abilities
If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you!
Ready to Take the Next Step?
Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team!
Thalhimer is an equal opportunity employer.
What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.
Job Posted by ApplicantPro
RECREATION CENTER SUPERVISOR - YOUTH PROGRAMS
Team leader job in Newport News, VA
$43,916.40-$49,905.00 Based on Experience
Click Here to Learn More About This Exciting Opportunity!
Information Technology (IT) Client Success Team Lead
Team leader job in Chesapeake, VA
The City of Chesapeake's Department of Information Technology Enterprise Operations Program is searching for an IT Client Success Team Lead to ensure successful IT customer/client experiences across the full virtual and physical endpoint computing platform while exemplifying the Chesapeake CARES standards in a technical IT customer support team leadership role. Chesapeake is the City that CARES . We are Virginia's second largest City, but we purposefully retain our small town feel and our connection to our community. We serve our community and our teammates [internal IT customers] through Courteousness, Attentiveness, Responsiveness, Empowerment and Stewardship. The virtual and physical endpoint computing platform includes all customer-facing IT equipment including virtual and physical desktops, laptops, print devices, mobile devices, audio visual solutions, and telephones. In this technical leadership role, the IT Client Success Team Lead will oversee and lead the IT Client Technology Team's day-to-day operations, providing comprehensive IT customer service support from level zero 0 through level three 3 in a diverse, modern, and matrixed environment consisting of virtual desktop infrastructure, 3,500 physical desktop computing workstations, 1,000 print devices, dozens of audio video locations, and telephony solutions for mobile, virtual, and physical phones. The incumbent will take ownership of IT client success via IT customer service tickets, continual improvement opportunities, ensuring timely refresh cycles for the City's IT desktop computing equipment, meeting or exceeding the expectations regarding performance against SLA's and KPI's, and building and maintaining strong relationships with IT clients and other IT Teams. A primary objective in this role is to guarantee City IT customers have successful experiences across the full endpoint computing platform on a continual basis. Collaboration will be the key as this incumbent works cross-functionally with other IT Teams, advocating for the needs of our IT clients. The IT Client Success Team Lead will be a driver of future technologies and change across the endpoint computing platform via continual service improvement towards successful IT client experiences. The IT Client Success Team Lead will have a strong background in virtual and physical desktop support, ITSM Service Desk ticketing platforms, desktop technologies to include monthly patching and refresh cycles, endpoint support (including print, mobile, AV, and telephony), and IT inventory awareness. This person should have a unique blend of technical expertise, strategic thinking, and people management skills. We are looking for a champion of change who will utilize tools and techniques geared towards creating and maintaining IT client success across the full endpoint computing platform. This technical hands-on position involves supervising and leading technical staff while fostering a culture of continuous improvement. The IT Client Success Team Lead will have the following minimal qualifications: Demonstrated experience leading and guiding staff responsible for IT customer support, ensuring high performance in technical and service-oriented functions for an end-user community. Proven ability to lead teams that deliver reliable, responsive support and drive a culture of continuous improvement and client satisfaction. 6 years' experience directly or indirectly leading an IT customer service support team with technical responsibilities in support of an end-user/client community. In lieu of the team lead requirement, the incumbent can have 6 years' experience relating to two (2) of the following IT arenas: Virtual desktop infrastructure, IT customer service, IT physical desktop support up to level 3, IT Service Desk ticketing systems, IT computing refreshes and the cycle thereof, IT endpoint support technologies, IT mobile devices, IT print, audio visual solutions, IT remote support technologies, IT change, IT cross-functional matrixed environments, or IT continual improvements. Experience providing IT client successes relating to two (2) of the following arenas within the endpoint computing platform: endpoint refresh/improvement, break/fix, technology deployment, meeting a business need, root cause analysis, cross-functional IT activity, new installations, or leveraging reports for improvement. Experience using an IT Service Desk ticketing system to include ticket management from cradle to grave, reporting, prompting the use of ticketing system, and the improvement of the ticketing system via the IT customer service lifecycle in partnership with other IT Teams. Experience with hardware and software inventory management to include warranties and working with other IT Teams and vendors in a matrixed environment. Experience working in and understanding a complex, matrixed IT environment with IT cross-functional awareness and how the IT platform supports the functional business needs. Experience with IT reporting in relation to performance, dashboards, and demonstrating client success. IT Fundamentals, A+, Service Desk, or IT support certifications preferred. This position will have to complete a general and Public Safety City of Chesapeake finger-print based background check. The Department of Information Technology provides ongoing training on current trends and emerging technologies, helping you become an even better tech! In addition, as a City of Chesapeake employee, you are also eligible for a competitive benefits package .
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires any combination of education and experience equivalent to a bachelor's degree in computer science, information systems, engineering, or a closely related field. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this job class requires a minimum of six years of related, full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver's license and a driving record that is in compliance with City Driving Standards . IT Fundamentals, A+ Service Desk or IT support certifications preferred. SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
4-6 Years in an IT-related field 2-3 Years experience relating to IT inventory of software and hardware and lifecycle management. 2-3 years experience working in Public Sector IT environment.
Work Schedule
Monday - Friday 8:00am - 5:00pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Team Lead
Team leader job in Hampton, VA
31379 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 790
790 Rack Room Shoes
Pay Range:
Mercury Plaza
107 Marketplace Drive
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Hampton, Virginia US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
Family Services Supervisor
Team leader job in Courtland, VA
Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services.
General Work Tasks (Illustrative Only) -
Supervises Family Services Specialists, assistants and others;
Sets and enforces objectives for quality and quantity of work performed by unit;
Evaluates social service programs and program budgets;
Applies appropriate human resource practices in the supervision of staff;
Establishes and maintains good working relationships with others;
Recommends policy changes based on evaluation of program effectiveness;
Deals with difficult or dangerous cases;
Interprets the program to other agencies and to the public; and
Participates in community planning and development of new resources, jobs and community work sites.
Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.
Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.
Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable.
Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening.
Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position. Equal Opportunity Employer
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