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Become A Team Leader/Senior Technician

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Working As A Team Leader/Senior Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $104,000

    Average Salary

What Does A Team Leader/Senior Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Team Leader/Senior Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Team Leader/Senior Technician Jobs

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Team Leader/Senior Technician Career Paths

Team Leader/Senior Technician
Project Manager Product Manager
Senior Product Manager
9 Yearsyrs
Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Project Manager
Information Technology Director
10 Yearsyrs
Senior Project Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Project Manager Information Technology Director Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Senior Project Manager Partner Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Technical Architect Senior Architect Manager
Information Technology Manager
7 Yearsyrs
Senior Technical Architect Senior Solutions Architect Information Technology Manager
Delivery Manager
7 Yearsyrs
Senior Technical Architect Senior Solutions Architect Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Owner Maintenance Manager Production Manager
Technical Manager
7 Yearsyrs
Owner Owner/Manager Service Manager
Service Delivery Manager
10 Yearsyrs
Owner Project Superintendent Quality Control Manager
Technical Services Manager
7 Yearsyrs
Information Technology Project Manager Technical Delivery Manager Technical Project Manager
Implementation Manager
8 Yearsyrs
Manager Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Manager Service Manager Information Technology Manager
Service Desk Manager
7 Yearsyrs
Program Manager Deputy Program Manager Manager Of Systems And Programming
Information Systems Manager
6 Yearsyrs
Supervisor Warehouse Manager Material Manager
Systems Manager
6 Yearsyrs
Senior Team Lead Project Leader Business Systems Senior Analyst
Information Technology Systems Manager
8 Yearsyrs
Assistant Manager Support Manager Help Desk Manager
Incident Manager
9 Yearsyrs
Team Lead And Developer Technical Team Lead Senior System Administrator
Information Technology Supervisor, Information Technology
6 Yearsyrs
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Do you work as a Team Leader/Senior Technician?

Help others decide if this is a good career for them

Average Length of Employment
Senior Leader 3.8 years
Systems Analyst 3.4 years
Lead Technician 3.3 years
Technical Analyst 2.8 years
Project Leader 2.7 years
Project Team Lead 2.4 years
Top Careers Before Team Leader/Senior Technician
Team Leader 11.0%
Consultant 7.4%
Technician 3.9%
Analyst 3.4%
Manager 3.2%
Programmer 3.2%
Top Careers After Team Leader/Senior Technician
Consultant 5.7%
Owner 4.8%
Manager 3.3%

Do you work as a Team Leader/Senior Technician?

Team Leader/Senior Technician Demographics

Gender

Male

67.9%

Female

23.6%

Unknown

8.5%
Ethnicity

White

56.7%

Hispanic or Latino

14.9%

Asian

13.0%

Black or African American

11.0%

Unknown

4.4%
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Foreign Languages Spoken

Spanish

28.6%

French

19.0%

Chinese

9.5%

Carrier

9.5%

Mandarin

9.5%

Portuguese

4.8%

German

4.8%

Japanese

4.8%

Arabic

4.8%

Italian

4.8%
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Team Leader/Senior Technician Education

Schools

University of Phoenix

22.8%

Webster University

5.9%

University of Maryland - College Park

5.9%

Pace University - New York

5.0%

University of Maryland - University College

5.0%

Eastern Michigan University

5.0%

DePaul University

5.0%

Georgia Institute of Technology -

5.0%

Villanova University

4.0%

University of Texas at Arlington

4.0%

James Madison University

4.0%

Virginia Polytechnic Institute and State University

4.0%

University of Colorado at Boulder

4.0%

Brigham Young University

3.0%

Columbia Southern University

3.0%

East Carolina University

3.0%

Illinois Institute of Technology

3.0%

Jefferson Community College

3.0%

The Academy

3.0%

Ohio State University

3.0%
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Majors

Business

20.1%

Computer Science

17.6%

Electrical Engineering

10.7%

Computer Information Systems

6.7%

Information Technology

6.3%

Management

3.6%

Management Information Systems

3.3%

Mechanical Engineering

2.9%

Computer Networking

2.9%

Computer Engineering

2.7%

Finance

2.7%

Engineering

2.7%

Education

2.5%

Project Management

2.5%

Psychology

2.5%

Computer Applications

2.5%

Information Systems

2.5%

Environmental Control Technologies/Technicians

2.0%

Electrical Engineering Technology

1.8%

Automotive Technology

1.8%
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Degrees

Bachelors

42.1%

Masters

23.6%

Other

15.5%

Associate

10.9%

Certificate

4.2%

Diploma

2.1%

Doctorate

1.6%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$104,000
View Detailed Salary Report
$77,000
Min 10%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$141,000
Max 90%
Best Paying Company
IAP Worldwide Services
Highest Paying City
San Ramon, CA
Highest Paying State
New Jersey
Avg Experience Level
4.4 years
How much does a Team Leader/Senior Technician make at top companies?
The national average salary for a Team Leader/Senior Technician in the United States is $104,674 per year or $50 per hour. Those in the bottom 10 percent make under $77,000 a year, and the top 10 percent make over $141,000.

Real Team Leader/Senior Technician Salaries

Job Title Company Location Start Date Salary
Technical Lead (Senior Software Engineer) Voltage Security, Inc. Cupertino, CA Sep 24, 2012 $117,146 -
$121,847
Senior Technical Team Lead at&T Services, Inc. Alpharetta, GA Jun 20, 2011 $116,555
Senior Technical Team Lead at&T Services, Inc. Alpharetta, GA Jan 31, 2015 $115,021
Senior Technical Team Lead at&T Services, Inc. Alpharetta, GA Oct 10, 2014 $114,660
Senior Technical Team Lead at&T Services, Inc. Alpharetta, GA Apr 15, 2011 $113,358
Senior Technical Team Lead at&T Services, Inc. Atlanta, GA Feb 19, 2010 $112,222
Senior Technical Team Lead at&T Services, Inc. Bothell, WA Mar 20, 2014 $108,690
Technical Team Lead-SR. Software Engineer Orion Systems Integrators, Inc. Woodcliff Lake, NJ Sep 30, 2013 $108,100
SR. Architect and Technical Team Lead The Tri-com Consulting Group LLC East Hartford, CT Sep 01, 2015 $108,000
Senior Technical Team Lead at&T Services, Inc. Bothell, WA Mar 24, 2013 $105,266
Senior Technical Team Lead Power Tools, Inc. Woburn, MA Feb 16, 2013 $105,000
Senior Technical Team Lead at&T Services, Inc. Alpharetta, GA Feb 09, 2012 $105,000
Senior Technical Team Lead at&T Services, Inc. San Ramon, CA Mar 10, 2011 $104,043
SR. Architect and Technical Team Lead The Tri-com Consulting Group LLC East Hartford, CT Oct 06, 2012 $103,522
Senior Technical Team Head Snap-On Business Solutions Richfield, OH Jul 16, 2015 $103,363
Senior Technical Team Lead at&T, Inc., and All of Its Subsidiaries and Affiliates Atlanta, GA Oct 03, 2014 $102,981
Senior Technical Team Lead at&T Services, Inc. Richardson, TX Mar 20, 2013 $100,816
Senior Technical Team Lead IBM Corporation Minneapolis, MN Dec 30, 2013 $100,000
Senior Technical Team Leader IBM Corporation Piscataway, NJ Feb 26, 2014 $100,000
Senior Technical Team Lead at&T Services, Inc. Atlanta, GA Mar 08, 2013 $99,924
Senior Technical Team Lead at&T Services, Inc. Alpharetta, GA Feb 12, 2011 $99,681
SR. Architect & Technical Team Lead The Tri-com Consulting Group LLC East Hartford, CT Oct 06, 2011 $94,370
Senior Technical Team Lead at&T Services, Inc. Dallas, TX Mar 30, 2015 $93,900
Senior Technical Team Lead at&T Services, Inc. Alpharetta, GA Aug 07, 2012 $92,096
Senior Technical Team Lead at&T Services, Inc. Alpharetta, GA Jun 20, 2011 $91,003
Senior Technical Team Lead at&T Services, Inc. Atlanta, GA Dec 02, 2010 $90,637
Senior Technical Team Lead IBM India Private Limited Hoboken, NJ Jan 01, 2016 $89,901
Technical Lead (Senior Consultant) Roundarch, Inc. New York, NY Jan 15, 2010 $88,500 -
$140,000
Technical Leader Senior Comau LLC Southfield, MI Jan 06, 2016 $88,000

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Top Skills for A Team Leader/Senior Technician

  1. Procedures
  2. Technical Support
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Led closing shift consisting of international staff members ensuring procedures followed proper company guidelines.
  • Provided technical support, including identifying problem incidents with their subsequent resolutions.
  • Managed Windows XP to Windows 7 migration for 1200 users on time and with minimal interruption.
  • Designed technical architecture and developed template programs for initial conversion and daily delta processing to synchronize source system with data warehouse.
  • Provide technical project management for roll-out of new sites by conducting systems and user requirement analysis.

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Top 10 Best States for Team Leader/Senior Technicians

  1. Connecticut
  2. District of Columbia
  3. New Jersey
  4. Colorado
  5. Massachusetts
  6. Georgia
  7. Alaska
  8. Minnesota
  9. Delaware
  10. Virginia
  • (505 jobs)
  • (295 jobs)
  • (1,118 jobs)
  • (900 jobs)
  • (1,131 jobs)
  • (1,121 jobs)
  • (69 jobs)
  • (843 jobs)
  • (111 jobs)
  • (1,535 jobs)

Top Team Leader/Senior Technician Employers

Jobs From Top Team Leader/Senior Technician Employers

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