What does a team leader/senior technician do?
Team leader/senior technician responsibilities
Here are examples of responsibilities from real team leader/senior technician resumes:
- Manage all the aspects of SDLC including task assignment, performance monitoring and project risks.
- Participate in and lead development discussions with business users, project managers, QA engineers and other peers.
- Initiate and lead server migration off of Compaq SAN to EMC SAN which result in a consolidation of storage platforms.
- Manage the SharePoint online documentation repository.
- Manage business requirements gathering for functionality development and interface definition from the legacy systems to the CRM and SA management applications.
- Create HTML online help systems, technical procedures, graphics and technical writing standards.
- Create and maintain all rendering XSLT templates to create PDF and HTML from XML source files.
- Install and configure Hadoop MapReduce, HDFS, develop multiple MapReduce jobs in Java for data cleaning and pre-processing.
- Involve in planning, analysis, design and implementation of migrating all the applications to Java 4 and Java 5.
- Ensure timely completion of all SDLC milestones for each developer on a project-by-project basis through use of the development project plan.
- Create and maintain web domain name, emails' accounts and hosting site for CVI customers, setup VPN for customers.
- Experience configuring and troubleshooting Cisco switches.
- Analyze business requirements and design system architecture with MVC design pattern.
- Perform administration and hardware support for complete Cisco VoIP solution and telepresence.
- Created/Update standards documentation on second level approval SOX folders, extension attribute data standards, and multiple procedure documents.
Team leader/senior technician skills and personality traits
We calculated that 7% of Team Leader/Senior Technicians are proficient in Java, Remedy, and Cloud Computing. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Team Leader/Senior Technicians that have these skills listed on their resume here:
- Java, 7%
Change /swap Backup tapes in Storage Library in the Data center, experience in Java.
- Remedy, 5%
Created, updated and published Remedy Knowledge Management articles for infrastructure reference guides and monitoring alerts.
- Cloud Computing, 5%
Demonstrated expertise in Cloud Computing and Data Center Implementation.
- Client Facing, 5%
Appointed as the Service Delivery Manager, a client facing role that requires both managerial and technical knowledge.
- ITIL, 4%
Provide industry best practice recommendations based on ITIL methodology.
- R, 4%
Conducted Excel and R to integrate and modify raw data, implemented MATLAB in matrix computation and data visualization.
"java," "remedy," and "cloud computing" are among the most common skills that team leader/senior technicians use at work. You can find even more team leader/senior technician responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for a team leader/senior technician to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Team leader/senior technicians often use customer-service skills in their day-to-day job, as shown by this real resume: "provide subject matter expertise (sme) and in-depth analysis to project teams, customers, and executive managers. "
Listening skills. Another soft skill that's essential for fulfilling team leader/senior technician duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a team leader/senior technician resume, here's how team leader/senior technicians can utilize listening skills in their job responsibilities: "combine technical and training skills with critical listening, collaboration and teamwork for process improvement with positive financial results. "
Problem-solving skills. team leader/senior technicians are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to team leader/senior technician responsibilities, because "support workers must identify both simple and complex computer problems, analyze them, and solve them." A team leader/senior technician resume example shows how problem-solving skills is used in the workplace: "design technical solution and create detailed technical specifications and technical task plan. "
Speaking skills. A big part of what team leader/senior technicians do relies on "speaking skills." You can see how essential it is to team leader/senior technician responsibilities because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical team leader/senior technician tasks: "presented medication to patients and observed ingestions using specified procedures. "
Writing skills. A commonly-found skill in team leader/senior technician job descriptions, "writing skills" is essential to what team leader/senior technicians do. Team leader/senior technician responsibilities rely on this skill because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." You can also see how team leader/senior technician duties rely on writing skills in this resume example: "created html online help systems, technical procedures, graphics and technical writing standards. "
The three companies that hire the most team leader/senior technicians are:
- Capital One110 team leader/senior technicians jobs
- IAP Worldwide Services4 team leader/senior technicians jobs
- Novelis3 team leader/senior technicians jobs
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Compare different team leader/senior technicians
Team leader/senior technician vs. Technician support team leader
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
There are some key differences in the responsibilities of each position. For example, team leader/senior technician responsibilities require skills like "java," "remedy," "cloud computing," and "client facing." Meanwhile a typical technician support team leader has skills in areas such as "customer service," "printers," "desktop support," and "customer support." This difference in skills reveals the differences in what each career does.
Technician support team leaders really shine in the technology industry with an average salary of $91,502. Comparatively, team leader/senior technicians tend to make the most money in the real estate industry with an average salary of $116,217.The education levels that technician support team leaders earn slightly differ from team leader/senior technicians. In particular, technician support team leaders are 6.1% less likely to graduate with a Master's Degree than a team leader/senior technician. Additionally, they're 0.4% less likely to earn a Doctoral Degree.Team leader/senior technician vs. Technical team lead
The responsibilities of a technical team lead revolve around overseeing the progress and performance of a technical team, ensuring they are functioning efficiently. They mostly delegate tasks, manage schedules, set goals, produce reports and presentations, respond to correspondence, and coordinate with staff, clients, and other department personnel to ensure accuracy and timeliness for all projects. As the leader, it is crucial to implement the policies and regulations of the company, all while leading and encouraging the staff to reach goals.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that team leader/senior technician responsibilities requires skills like "remedy," "cloud computing," "client facing," and "itil." But a technical team lead might use other skills in their typical duties, such as, "customer service," "patients," "project management," and "architecture."
Technical team leads may earn a lower salary than team leader/senior technicians, but technical team leads earn the most pay in the automotive industry with an average salary of $114,182. On the other hand, team leader/senior technicians receive higher pay in the real estate industry, where they earn an average salary of $116,217.Average education levels between the two professions vary. Technical team leads tend to reach similar levels of education than team leader/senior technicians. In fact, they're 2.1% less likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Team leader/senior technician vs. Senior leader
A senior leader specializes in overseeing the business operations and work progress within a particular department or office. Focusing on the workflow and the workforce, they are in charge of assessing performances and motivating staff to meet goals and stay within the allotted time and budget. They may also participate in the hiring and training of new employees, utilizing their talents and shaping them into valuable members of the workforce, all while implementing company rules and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a team leader/senior technician is likely to be skilled in "remedy," "itil," "level troubleshooting," and "windows server," while a typical senior leader is skilled in "project management," "architecture," "customer service," and "patients."
Senior leaders earn the highest salary when working in the finance industry, where they receive an average salary of $123,451. Comparatively, team leader/senior technicians have the highest earning potential in the real estate industry, with an average salary of $116,217.Most senior leaders achieve a similar degree level compared to team leader/senior technicians. For example, they're 2.1% more likely to graduate with a Master's Degree, and 0.7% more likely to earn a Doctoral Degree.Team leader/senior technician vs. Technical support senior engineer
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Types of team leader/senior technician
Updated January 8, 2025
