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Team leader/supervisor skills for your resume and career

Updated January 8, 2025

8 min read

Below we've compiled a list of the most critical team leader/supervisor skills. We ranked the top skills for team leader/supervisors based on the percentage of resumes they appeared on. For example, 19.2% of team leader/supervisor resumes contained safety procedures as a skill. Continue reading to find out what skills a team leader/supervisor needs to be successful in the workplace.

15 team leader/supervisor skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how team leader/supervisors use safety procedures:

Prepared documentations required in addition use standard approved safety procedures and equipment during all phases of work.
Monitored daily production and ensured that housekeeping, security and safety procedures were followed by employees.

2. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how team leader/supervisors use quality standards:

Managed inventory in accordance with company freshness and quality standards so that all products exceed customer expectations.
Ensured timeliness of resolutions, ensured accuracy and quality standards were met using proper processes.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how team leader/supervisors use sales floor:

Coordinate logistical and sales floor operations.
Maintain inventory levels of all products on the sales floor in order to enhance the positive shopping experience of our customers.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how team leader/supervisors use payroll:

Supervised multiple payroll functional areas including the Bi-Weekly Payroll Processing Unit & the Disbursement Authorization and Quality Review Unit.
Supervised 50 personnel in daily maintenance procedures, personnel accountability, payroll and travel documents and duty assignment.

5. Process Improvement

Here's how team leader/supervisors use process improvement:

Guided comprehensive turnaround of company-first grocery distribution center (DC) trough hands-on team leadership and targeted quality and process improvements.
Tracked Customer Concerns to suggest process improvements Identify customer needs and provide optimal solutions to meet those needs

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how team leader/supervisors use continuous improvement:

Fostered an environment of continuous improvement while developing and inspiring team to improve performance and create an excellent customer experience.
Developed continuous improvement programs while working directly with union representatives and management staff.

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7. Direct Reports

Here's how team leader/supervisors use direct reports:

Monitored and provided performance feedback, identified training requirements and provided coaching to direct reports.
Conducted semi-annual and annual reviews of direct reports and recommended performance ratings to management.

8. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how team leader/supervisors use customer care:

Influenced store team to consistently deliver exceptional level of customer care and customer experiences.
Managed a team of customer care representative and warranty specialist.

9. Corrective Action

Here's how team leader/supervisors use corrective action:

Prepared warnings and communicated effectively with employees on warnings and make appropriate decisions relative to corrective action as required.
Conducted meetings, performed one-on-one mentoring and monitoring, and collaborated with manager to administer corrective actions as needed.

10. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how team leader/supervisors use disciplinary actions:

Provided upper management with recommendations on promotions, disciplinary actions, and termination of staff.
Supervised performance reviews, hiring and employee disciplinary actions as required.

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how team leader/supervisors use windows:

Network Administrator experience with Windows products.
Image, configure and deploy Windows 7 and Windows 10 Enterprise computers for large enterprise.

12. Inventory Control

Here's how team leader/supervisors use inventory control:

Managed warehouse operations, receiving, inventory control, and distribution of materials to manufacturing floor.
Answered and assisted associates with questions about inventory control and personal questions.

13. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how team leader/supervisors use performance reviews:

Conducted performance reviews and regularly evaluated staff efforts for increased authority and/or to identify training opportunities.
Assisted 16-20 general dispatchers with training, progressive counseling, individual development performance reviews.

14. Leadership

Here's how team leader/supervisors use leadership:

Led team through tactical military operations training focused on leadership strategy and survival in varied deployment locations across the globe.
Provided visionary leadership, strategic direction and oversight to ensure effectual operations, optimal customer service and goal attainment.

15. Customer Complaints

Here's how team leader/supervisors use customer complaints:

Provided feedback to staff concerning customer service procedures in quality customer complaints.
Resolve all customer complaints with tactful demeanor by offering excellent assistant with trouble-shooting, replacement issues, inquiries and software issues.

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List of team leader/supervisor skills to add to your resume

The most important skills for a team leader/supervisor resume and required skills for a team leader/supervisor to have include:

Safety Procedures
Quality Standards
Sales Floor
Payroll
Process Improvement
Continuous Improvement
Direct Reports
Customer Care
Corrective Action
Disciplinary Actions
Windows
Inventory Control
Performance Reviews
Leadership

Customer Complaints
QA
Inbound Calls
Performance Evaluations
HR
Quality Checks
Medicaid
Medicare
Outbound Calls
Customer Service
Production Lines
PowerPoint
Assembly Line
Production Schedules

CPR
Product Knowledge
Customer Issues
Professional Development
Direct Supervision
Performance Appraisals
Call Monitoring
Sales Associates
Kaizen
Customer Inquiries
Bank Deposits
Production Reports
Quality Customer Service

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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