Top Team Leader/Supervisor Skills

Below we've compiled a list of the most important skills for a Team Leader/Supervisor. We ranked the top skills based on the percentage of Team Leader/Supervisor resumes they appeared on. For example, 22.0% of Team Leader/Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Team Leader/Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Team Leader/Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Team Leader/Supervisor jobs:
  • Cooperated with vault team members to oversee efficient vault operation thereby contributing to an atmosphere of exceptional customer service and teamwork.
  • Supervised customer service unit of seven employees responsible for processing group life insurance application, premium payment posting and coverage maintenance.
  • Partnered with account general managers and travel management to address issues, resolve customer service delivery problems and leverage relationships.
  • Provided visionary leadership, strategic direction and oversight to ensure effectual operations, optimal customer service and goal attainment.
  • Maintained quality services by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems.
  • Accomplished objectives by coaching and disciplining employees as well as identifying customer service trends and determining system improvements.
  • Analyzed data to increase productivity while concentrating on providing great customer service to our internal and external customers.
  • Designed and implemented a training program for customer care representatives that improved their communication and customer service skills.
  • Administered quality control of business calls and reservations with knowledgeable delivery of first class customer service.
  • Managed staff/vendors and inventory to ensure delivery of exceptional customer service on a daily basis.
  • Applied exceptional customer service skills to client interactions ensuring their repeated satisfaction and repeat business.
  • Worked with clinical leadership to improve overall customer services outcome and insure a positive patient journey
  • Managed and provided a motivating environment for the customer service banker and operation specialist teams.
  • Screened incoming calls for appropriate departments while demonstrating superior phone etiquette and customer service.
  • Resolved customer concerns and issues that were escalated above the customer service representative level.
  • Provide customer service to all providers/members with question about policies or any open notification.
  • Provided quality customer services for customers by updating members enrolling, verifying insurance eligibility.
  • Hired as Customer Service Representative; Promoted to Supervisor at first year anniversary.
  • Ensured that team delivered excellent customer service at high-volume order fulfillment call center.
  • Coordinated operations and customer service for partnership initiatives with Facebook and Living Social.

Show More

2. Supervisor Calls

high Demand
Here's how Supervisor Calls is used in Team Leader/Supervisor jobs:
  • Resolve escalated Supervisor calls in effort to establish excellent rapport with both creditors and clients maintaining the utmost professionalism in communications.
  • Assisted supervisors in reporting and handling supervisor calls.
  • Handle all supervisor calls and assisting representatives that can't find answers, while the members or participants are on hold.
  • Team lead, Take supervisor calls, submit level 2 tickets, validate member according.
  • Take supervisor calls as needed Supervise Team Listen and Evaluate Calls Work on Team Improvement
  • Provided stellar customer service and support while taking supervisor calls.
  • Assist with supervisor calls and with individual team coaching.
  • Offer guidance and take escalated, supervisor calls.
  • Take supervisor calls to resolve customer issues.
  • Take supervisor calls when directed and needed.
  • Complete supervisor calls when needed.
  • Weekend shift of 20 AgentsSetting breaks, approving Schedules and handling Supervisor calls Regarding customer, Questions or Issue about products.
  • Monitored workflow, provided phone backup support if department goals were not being met and took supervisor calls.
  • Handled escalated/supervisor calls from entire team with the objective of resolving the issue in a positive manner.

Show More

3. Safety Procedures

high Demand
Here's how Safety Procedures is used in Team Leader/Supervisor jobs:
  • Prepared documentations required in addition use standard approved safety procedures and equipment during all phases of work.
  • Monitored daily production and ensured that housekeeping, security and safety procedures were followed by employees.
  • Monitored, inspected and evaluated work performance, ensured compliance with resource allocation and safety procedures.
  • Adhered to company guidelines and work instructions and implemented quality and safety procedures.
  • Followed and administer safety procedures for behavioral health clients.
  • Followed safe operational safety procedures and practices.
  • Enforce safety and sanitation regulations as a safety representative, come up with newer better safety procedures, operations etc.
  • Interviewed applicants, hired and fired employees, trained new employees on machine usage and safety procedures.
  • Enhanced safety procedures conducted by the organization the resulted in zero vehicle and personal injuries.
  • Supported all company safety procedures and encouraged all fellow associates to do the same.
  • Ensured cash associates follow accounting policies, safety procedures and customer service standards.
  • Implement safety procedures and protocol to ensure safety for over 5000 tenants.
  • Insured all associates were following all proper safety procedures.
  • Adhere to internal control, security & safety procedures.
  • Adhered to safety procedures to ensure well-being of participants.
  • Implemented and provided safety equipments to ensure the safety of the crew on a daily basis and follow the safety procedures.
  • Supervised in crew members qualifications to achieve mission readiness while adhering to safety procedures, guidelines, and cross training.
  • Assure safety procedures are followed and applied during training on theField or inside the housing buildings (barracks).
  • Trained 40 personnel on safety procedures and GANTT Chart uses Developed and led training programs in preparation for combat.
  • Adhere to food safety procedures, HACCP and GMPc certified (Good Manufacturing Practices).

Show More

4. Sales Floor

high Demand
Here's how Sales Floor is used in Team Leader/Supervisor jobs:
  • Coordinate logistical and sales floor operations.
  • Maintain inventory levels of all products on the sales floor in order to enhance the positive shopping experience of our customers.
  • Handled all aspects of each display throughout the Bakery sales floor including all special orders placed through the Catering Dept.
  • Store Supervisor, Customer Service, worked sales floor, cash register, worked warehouse for the store.
  • Supervised front end, maintained cleanliness of the sales floor, balanced tills & prepared bank deposits.
  • Lead and supervise up to 20 sales floor team members in providing exceptional customer service.
  • Maintain cleanliness of sales floor and back stock areas as well as receiving.
  • Supervised and participated in inventories of sales floor, stock room and warehouse.
  • Maintained established merchandising standards; including window, sales floor and promotional displays.
  • Directed and coordinated activities of team members to execute sales floor functions.
  • Helped on sales floor with sales, or questions customers may have.
  • Supervised, trained, coached and counseled sales floor team members.
  • Sorted, priced products to be placed out on sales floor.
  • Maintained Cleanliness and presentation of stock room and sales floor.
  • Mentored sales floor team members and lead department meetings.
  • Manage /supervise a staff of 30 sales floor associates.
  • Conducted inventory on stock and sales floor merchandise.
  • Maintain clean and well organized sales floor.
  • Manage Sales Floor Staff and Deli Staff.
  • Supervised merchandise flow to sales floor.

Show More

5. Performance Reviews

high Demand
Here's how Performance Reviews is used in Team Leader/Supervisor jobs:
  • Conducted performance reviews and regularly evaluated staff efforts for increased authority and/or to identify training opportunities.
  • Assisted 16-20 general dispatchers with training, progressive counseling, individual development performance reviews.
  • Prepared, maintained and evaluated employment performance reviews and time management regarding hours worked
  • Supervised performance reviews, hiring and employee disciplinary actions as required.
  • Ensured quality standards by regular staff monitoring and one-on-one performance reviews.
  • Performed Quality Control on projects Communicated performance reviews with employees.
  • Conducted monthly performance reviews of employees and maintenance operations procedures.
  • Performed human resource duties and conducted bi-annual performance reviews.
  • Conducted and administered performance reviews for skill improvement.
  • Perform annual performance reviews and evaluations.
  • Managed team's weekly work schedules, PTO, performance reviews and responsible for hiring and terminating employees.
  • Conducted monthly performance reviews for 30 employees to ensure quality standards are met on a consistent basis.
  • Completed performance reviews and evaluations, daily supervision and weekly 1:1 supervision meetings with Life Skills Coaches.
  • Complete goal setting and performance reviews for each individual on team; maintain administrative records.
  • Provide feedback to staff, write and deliver performance reviews using the online HR Tool.
  • Manage staff averaging 8 Team Members with attention to delegating team assignments and performance reviews.
  • Monitor live and recorded calls performed by agents to assist in their weekly performance reviews.
  • Interviewed, hired, managed training, and conducted performance reviews for support team.
  • Supervised departmental reports to include coaching, corrective actions, and performance reviews.
  • Conduct performance reviews, provides feedback and document corrective actions when needed.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Staff Members

high Demand
Here's how Staff Members is used in Team Leader/Supervisor jobs:
  • Supervised/Delegated numerous staff members to ensure customer loyalty.
  • Provide individual supervision to staff members.
  • Delegated assignments among staff members.
  • Supervised upwards of 12 staff members including hiring and training new staff, weekly supervision, evaluations and progressive disciplinary.
  • Conducted a Real Estate 101 training course for staff members, supervisors and management which included problem solving negotiation skills.
  • Managed back-end operation of 18 mezzanine funds and subsidiaries with 7 staff members and over $4 billion of AUM.
  • Recruited, interviewed and staffed the department to fit required needs of the contract and mentored staff members as necessary.
  • Train all new staff members on the Host Processing Coordinator role (and create up-to-date materials for training).
  • Mentor, coach, and monitor staff members in problem resolution for both internal and external customers.
  • Ensured that senior staff members complied with internal and external regulations, standards, and procedures.
  • Performed Inspections Annually and Quarterly, Ordered and maintained supplies for locations and staff members.
  • Created and trained staff members on new ideas for maintaining client metrics and exceeding goals.
  • Developed, coached and trained staff members to complete challenging tasks with minimal supervision.
  • Provide guidance to staff members and youth on any issues they may have.
  • Coordinated the schedules of staff members for daily telephone coverage during peak periods.
  • Created and implemented training program to orient new staff members and interns.
  • Conducted new hire interviews to staff openings of over 100 staff members.
  • Interviewed and trained new staff members on correct procedures within processing center.
  • Guide staff members to develop needed procedures and review existing procedure documents.
  • Led and directed 10 staff members in managing and maintaining store operations.

Show More

7. Data Entry

high Demand
Here's how Data Entry is used in Team Leader/Supervisor jobs:
  • Perform data entry services for credit check Strong familiarity with product information to inform customers
  • Helped with data entry applications when offshore team required additional support.
  • Organized and supervised a two-shift, forty-person data entry operation.
  • Assisted in file/document retrieval for Data Entry Department.
  • Managed and performed the work for 3 warehouse sections: Receiving (Induction), Order Picking, and Data Entry.
  • Automated processes to improve efficiency, such as personalized emails for book re-orders and automated all data entry pertaining to courses.
  • Support Team Lead as a back up person for her daily duties on all reports, data entry and patient involvement.
  • Deposit the company deposit of the day (daily), supervise payments posters with their data entry from home.
  • Complete data entry jobs and create Microsoft Excel spreadsheets to better organize information of agents and clients
  • Handled the generation of data entry, renewal of referrals and check eligibility and benefits status.
  • Key holder -Count safe and registers -Training -Customer service -Data entry -Delegate jobs and cleaning tasks
  • Managed team of data entry pharmacy technicians, and team of work at home pharmacists.
  • Supervised a team of 7 associates, including data entry and customer service representatives.
  • Supervised and supported the Data Entry group in processing and readying orders for shipping.
  • Supervised several employees who handled our data entry of contracts and credit applications.
  • Locate and correct data entry errors of inventory or report them to supervisors.
  • Draft Excel tables and append to Microsoft Access for data entry team.
  • Conduct weekly and monthly data entry, quality, and behavior audits.
  • Maintain and track all in & out-going assignments for data entry division.
  • Started as a data entry clerk for the group admin department.

Show More

8. Company Policies

high Demand
Here's how Company Policies is used in Team Leader/Supervisor jobs:
  • Promoted to supervisory position, providing guidance and management in training/orientating new in-home therapists on company policies, procedures and documentation.
  • Ensured employees followed all safety principals while implementing evaluations to increase performance levels and raise overall expectations of company policies.
  • Supervised large-scale call center and presented employees in assigned accordance to Company policies and procedures.
  • Trained new supervisors on company policies and procedures, including effective and productive team management.
  • Rallied customer s orders into registers according to established Company policies and procedures.
  • Maintain company policies with consistency and follow strict guidelines to safety procedures.
  • Ensured enforcement of all company policies and guidelines including attendance adherence.
  • Interpreted company policies and government regulations affecting procedures and entitlements.
  • Administer corrective and disciplinary actions based on company policies.
  • Ensured departmental compliance to company policies and procedures.
  • Enforce company policies, safety standards, and operating instruction to ensure the most cost efficient and reliable plant operation possible.
  • Lead team on a daily basis during store hours to make sure customers needs were met and company policies were followed.
  • Enforced company policies and procedures; assist in administration of payroll, employee discipline and scheduling as well as administrative duties.
  • Maintain weekly staffing schedules, ensure that all staff adhered to all company policies, state and federal laws.
  • Set standard for the call center in performance, teamwork, attitude, appearance and adherence to company policies.
  • Provide excellent customer service and courtesy to all customers with the knowledge of positional skills and company policies.
  • Document the results of all inspections using proper documentation practices in accordance with company policies and procedures.
  • Monitored calls to observe employee's skills, demeanor, technical accuracy and conformity to company policies.
  • Trained over 300 personnel on how to properly clean and maintain equipment according to the company policies.
  • Ensured that all company policies, procedures and practices were executed effectively, efficiently and safely.

Show More

9. Quality Standards

high Demand
Here's how Quality Standards is used in Team Leader/Supervisor jobs:
  • Support Engineering and Quality departments, responsible for coordinating equipment upgrades to increase productivity as well as improve quality standards.
  • Managed inventory in accordance with company freshness and quality standards so that all products exceed customer expectations.
  • Ensured timeliness of resolutions, ensured accuracy and quality standards were met using proper processes.
  • Inspect all fabricated materials after assembly for adherence to blueprint specifications and quality standards.
  • Followed established procedures to ensure quality standards were met.
  • Ensured problems were resolved maintaining departmental performance/quality standards.
  • Meet health sanitation, Quality standards set by the corporation food industry, Coordinating shifts, and monitoring employee performance.
  • Managed new employees (Academy Bay) to insure the enhancement of training provided and that quality standards are met.
  • Scheduled, organized and distributed work to the customer service employees while assuring compliance with company procedures and quality standards.
  • Ensured materials were processed and new employees were trained to meet quality standards and management objectives for each day.
  • Managed team of 8-10 claims examiners of all skill levels to assure company production and quality standards were met.
  • Place operators in roles strategically so product can be run to maximum efficiency; maintaining all quality standards.
  • Implemented departmental policies, procedures, and service standards in conjunction with management by review of quality standards.
  • Monitored new hire training and mentored progress as well as ensured team met scheduled adherence and quality standards.
  • Analyze and reporting of ticket volume to insure quality standards and SLA s are met.
  • Ensured freshness of produce by culling products that did not meet quality standards.
  • Assisted CSP with escalated customers to maintain of quality standards are maintained.
  • Ensured operating and quality standards are met based on service level agreement.
  • Keep work flow on schedule and maintain productivity objectives and work/quality standards.
  • Monitor employee performance to ensure production and quality standards are met.

Show More

10. Process Improvement

high Demand
Here's how Process Improvement is used in Team Leader/Supervisor jobs:
  • Guided comprehensive turnaround of company-first grocery distribution center (DC) trough hands-on team leadership and targeted quality and process improvements.
  • Tracked Customer Concerns to suggest process improvements Identify customer needs and provide optimal solutions to meet those needs
  • Provide technical assistance to operational area as it pertains to Medicare regulatory guidance for process improvement initiatives.
  • Championed the Billing Data Acquisition Empowerment Team by developing employees to analyze and initiate process improvements.
  • Perform trending analysis using various departmental report for forecasting, process improvement, and contingency development.
  • Required to regularly produce reports that contain data or information related to process improvement.
  • Tracked patterns to identify and address larger-scale issues; implemented departmental process improvements.
  • Generated ideas and worked cross functionally for process improvement and system upgrades.
  • Supervised team on process improvement effort involving 8 organizations and 17 applications.
  • Identify process improvement opportunities within the Bankruptcy and Media Processing business units.
  • Worked to identify and implement process improvements and/or identified process standard guidelines.
  • Perform customer service, conflict resolution and process improvement initiatives.
  • Advised upper management personnel of process improvements and procedures.
  • Implemented process improvements to ensure contractual commitments were met.
  • Record of improving efficiency and productivity through process improvements.
  • Identify areas of process improvement and recommend solutions.
  • Implemented process improvements and identified areas for improvement.
  • Identify opportunities for process improvements and recommend changes.
  • Introduced process improvements and streamlined daily activities.
  • Worked in partnership with internal customers and other departments to solve student's escalations, funding issues, and process improvements.

Show More

11. Phone Calls

high Demand
Here's how Phone Calls is used in Team Leader/Supervisor jobs:
  • Monitored and quality checked live telephone calls for 18 customer service representatives.
  • Monitored telephone calls and provided developmental feedback.
  • Tracked, logged and maintained call records for team, resulting in over 16,000 phone calls made this past school year.
  • Log into the phone systems and take phone calls during times of high call volume to decrease customer hold time.
  • Observed reports and monitored phone calls to measure customer service and sales skills to coach performance above departmental standards.
  • Test team for Quality Assurance by monitoring phone calls and provide coaching and feedback for improvement via monthly one-on-ones.
  • Defuse escalated phone calls by applying the best suitable rate plans and features packages for customer's use.
  • Use the computer program Dragon in order to caption telephone calls for the CaptionCall users.
  • Monitored phone calls to ensure quality service is being offered to all of our customers.
  • Handled phone calls, faxed letters or other correspondence to individuals, corporations, etc.
  • Answer calls and monitor employee phone calls via the COSMOCOM and Cisco phone system.
  • Monitor job performance, attendance, personal phone calls, dress code, etc.
  • Provide outstanding customer service to customers through answering phone calls and filling costumer order.
  • Manage team numbers, hold team meetings, coach behaviors observed on phone calls.
  • Served as a point of contact for all escalated phone calls and emails.
  • Handled phone calls from customers to resolve issues with hardware and software problems.
  • Assist with event marketing and promotions including phone calls, mailer, etc.
  • Provide customer service in captioning phone calls for the hard of hearing.
  • Determine protocol for reception staff handling hundreds of phone calls per day.
  • Review and manage escalated phone calls and trouble shoot departmental system issues.

Show More

12. Corrective Action

high Demand
Here's how Corrective Action is used in Team Leader/Supervisor jobs:
  • Conducted meetings, performed one-on-one mentoring and monitoring, and collaborated with manager to administer corrective actions as needed.
  • Prepared warnings and communicated effectively with employees on warnings and make appropriate decisions relative to corrective action as required.
  • Identified continual improvement opportunities and initiated corrective action measures with a focus on quality and process efficiency.
  • Performed and/or provided oversight on staff evaluations, use of performance management/corrective action/ termination as deemed necessary.
  • Created PowerPoint presentations for upper management to illustrate Teams quarterly performance goals Interviewed prospective agents Administered corrective actions
  • Established continuous improvement environment focused on timely identification of root cause and deployment of corrective action.
  • Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives.
  • Conduct safety inspections of work areas, conduct accident investigations and submit corrective action requests.
  • Collaborate with internal and external entities to coordinate inspection activities and initiate corrective action plans.
  • Investigate discrepancies and implement corrective action Accurately follow site procedures and ensure regulatory compliance.
  • Prepared and delivered periodic performance assessments including corrective action and performance improvement plans.
  • Reviewed individual production, work quality, and initiated corrective action as appropriate.
  • Investigate significant discrepancies, identifies and documents support for appropriate corrective action.
  • Identify problems through constant employee communication and initiate or recommend corrective action.
  • Developed associates action plans and implemented corrective actions, up to terminations.
  • Selected to participate in several Corrective Action assignments to eliminate repetitive defects.
  • Identified areas of potential problems and initiated corrective action as needed.
  • Recommended improvements in contracting procedures and developed corrective actions.
  • Administered corrective action to improve behavior and performance.
  • Implemented corrective actions and/or further training as required.

Show More

13. Daily Operations

high Demand
Here's how Daily Operations is used in Team Leader/Supervisor jobs:
  • Manage daily operations and communications for locations selling ticket/pass/ski and snowboard school products as well as overseeing overall guest service experience.
  • Managed daily operations, implementing and maintaining policies and procedures, ensuring compliance with federal and state bankruptcy regulations.
  • Supervised daily operations including, safety, quality, and production at a new state-of-the-art sugar refinery.
  • Managed daily operations by analyzing data in real-time and making adjustments based off processing metrics.
  • Manage daily operations for inbound call teams by providing technical and procedural assistance and motivation.
  • Dedicated to managing daily operations and coaching Representatives to achieve a maximum level of success.
  • Develop procedures necessary for developing better business practices and daily operations.
  • Aided acting Supervisors in successfully maintaining the teams' daily operations
  • Monitor daily operations and deliver on objectives.
  • Coordinated, delegated and oversaw daily operations.
  • Supervised and assist a team of nine in the daily operations of re-pricing claims to insure correct discounts and allowable amounts.
  • Maintain the daily operations and policies which include: scheduling, vault balancing, ATM, security, and compliance responsibilities.
  • Oversee daily operations including workloads, training, and performance reviews of 19-person staff supporting processing and filing of immigrant visas.
  • Managed the daily operations of the Maternal Fetal Medicine team for the Obstetrics and Gynecology Department and the Wilson Genetics Center.
  • Developed effective relationship with employees and ensured level of competency for the team to initiate smooth daily operations of call center.
  • Direct 1 - 5 crew members in daily operations including quality control, training, punctuality and safety.
  • Team Leader, in charge of all daily operations on Scott Technology Automated Steel Cook Top Machine.
  • Developed and adjusted the Genetics schedule as well as managed supporting my team and daily operations.
  • Supervised warehouse associates in the daily operations of the facilities at numerous locations in the city.
  • Executed daily operations of domestics, furniture, hardware, luggage and front check lanes.

Show More

14. Inventory Control

high Demand
Here's how Inventory Control is used in Team Leader/Supervisor jobs:
  • Managed warehouse operations, receiving, inventory control, and distribution of materials to manufacturing floor.
  • Answered and assisted associates with questions about inventory control and personal questions.
  • Supervised janitorial staff, ensured inventory control, maintained payroll records.
  • Assisted management in carrying out inventory control.
  • Access computer for inventory control, bill of materials, production receipt, post deduct, and for processing scrap/loss tickets.
  • Streamlined logistics, design flaws, and inventory control issues resulting in reduction of material and direct labor costs.
  • Assist zone manager and department manager in daily management assignments, inventory control, and shipping and receiving.
  • Implemented line layouts, cost reductions, inventory controls while improving our scheduling system and JIT process.
  • Inventory control, sales management, as well as train part timers to Samsung's expectations.
  • Monitor warehouse inventory control procedures - FIFO, Min & Max, capacity and overflow.
  • Scored the highest for inventory control, in the district for 11 consecutive quarters.
  • Inventory control to ensure all supplies and product were in stock at all times.
  • Provided inventory control solutions to retail merchants in the greater Tennessee area.
  • Oversee inventory control, sanitation, and quality control of food products.
  • Monitor staff performance and inventory control to ensure that goals are met.
  • Experience with inventory control/audits, safety committee, and hiring and termination.
  • Tag items for inventory control and distribute merchandise to proper location.
  • Inventory Control: Overlooking over 100 million dollars of inventory.
  • Operate cash registers and stock departments and inventory control.
  • Inventory control, Quality control, Installation of jobs.

Show More

15. Customer Complaints

average Demand
Here's how Customer Complaints is used in Team Leader/Supervisor jobs:
  • Facilitate resolution of the highest level of escalated or sensitive customer complaints regarding products or services received through numerous avenues.
  • Provided feedback to staff concerning customer service procedures in quality customer complaints.
  • Recommended and delivered corrective action to address customer complaints and client/company policies.
  • Resolve all customer complaints with tactful demeanor by offering excellent assistant with trouble-shooting, replacement issues, inquiries and software issues.
  • Provided exceptional customer service by assessing, meeting and surpassing expectations, and resolved customer complaints when they arose.
  • Make sure all customer complaints are addressed, and handled professionally, leaving customer with a positive resolution.
  • Managed team of five responsible for answering and responding to customer complaints and employee shift plans.
  • Design the Complaint Management Tool (CMT) to help manage and escalate customer complaints.
  • Resolved any customer complaints about account information, billing, and Do Not Call requests.
  • Supervised sales team, cashier, customer complaints, scheduling, training of new employees.
  • Handle and resolve escalated calls and customer complaints to achieve call center and client goals.
  • Advised CSR's on how to handle difficult customer complaints or handled them myself.
  • Trained and assisted CSR in examining pertinent date to determine accuracy of customer complaints.
  • Handled escalated issues whether customer complaints, carrier issues, and/or internal process issues.
  • Assisted teams with troubleshooting issues, scheduling technicians, and customer complaints.
  • Handle customer complaints Accomplishments Trained Team members To be great Team Members.
  • Reviewed voice log pertaining to customer complaints and handled dealers' accounts.
  • Listen to and correct customer complaints and also directly taking customer requests.
  • Insured all customer complaints were handled in a respectful and professional manner.
  • Respond to customer complaints and take necessary actions to resolve their issue.

Show More

16. Disciplinary Actions

average Demand
Here's how Disciplinary Actions is used in Team Leader/Supervisor jobs:
  • Conducted misconduct investigation, managed disciplinary actions, grievances and appeal processed, and maintained record-keeping in accordance with department policies.
  • Provided upper management with recommendations on promotions, disciplinary actions, and termination of staff.
  • Provided disciplinary actions for performance that is consistently under floor standards.
  • Issued disciplinary actions professionally, clearly and effectively.
  • Issued warnings and disciplinary actions as needed
  • Give disciplinary actions when necessary.
  • Tracked attendance, test scores, disciplinary actions and schedules for my team and reported back with any issues.
  • Keep record of Employee files, including job cross training depth, promotions and disciplinary actions.
  • Enforced all intramural and campus recreation policies, procedures, and disciplinary actions when necessary.
  • Supervised five analysts in Fraud Department; included coaching, training and disciplinary actions.
  • Monitored employee's progress, issuing written warnings, including disciplinary actions.
  • Issue disciplinary actions to CA's who have violated any policy/procedures.
  • Handled disciplinary actions including write ups, attendance, and misconduct.
  • Conducted staff meetings, yearly reviews, and disciplinary actions.
  • Conduct associate evaluations & disciplinary actions in conjunction with HR.
  • Handled schedules, yearly reviews and disciplinary actions.
  • Handled all disciplinary actions for associates as needed.
  • Issued employee disciplinary actions as needed.
  • Supervised Support staff and coordinate with program manager in completion of disciplinary actions.Complete all documentation on time and daily.
  • Performed personnel duties such as recruiting,interviewing,hiring,training,evaluation and disciplinary actions.

Show More

17. Sales Goals

average Demand
Here's how Sales Goals is used in Team Leader/Supervisor jobs:
  • Handled customer queries Managed and maintained excellent customer service Monitored Telesales agents' sales goals & prepared time sheets for payroll
  • Drive my team to meet their sales goals by bringing the required core units and profit for the company.
  • Monitored sales goals for individuals, made schedules, trained new Sony Reps, Coaching and disciplinary meetings.
  • Assisted the General Manager of a PETCO store with reaching sales goals and stayed within budgeted payroll hours.
  • Motivated team to significantly exceed sales goals by generating 845 accounts worth over $18.9M during 2010.
  • Worked toward sales goals, including investment, sales stats on merchandise, and party booking.
  • Provided training and coaching to sales personnel and helped them to achieve ambitious sales goals.
  • Monitored Staff performance in providing customer assistance on a daily basis and achieving sales goals.
  • Managed and lead a group of individuals to meet and exceed site sales goals.
  • Assisted with Customer Service to meet sales goals and keep a safe work environment.
  • Help drive, motivate, and encourage retail sales associates to achieve sales goals.
  • Assisted in regularly meeting and exceeding store sales goals and achieved productivity standards.
  • Contributed to team success by exceeding team sales goals per hour consistently.
  • Helped and maintained lead sales goals for the St. Louis regional area.
  • Assist general manager in achieving sales goals, scheduling and training employees.
  • Set and achieved professional sales goals on a daily and quarterly basis.
  • Exceeded sales goals by executing Hilfiger expectations, train new associates.
  • Helped lead team to 12 straight months of sales goals
  • Developed month-to-month sales schedules and met sales goals.
  • Follow both stores and associates sales goals.

Show More

18. Direct Reports

average Demand
Here's how Direct Reports is used in Team Leader/Supervisor jobs:
  • Monitored and provided performance feedback, identified training requirements and provided coaching to direct reports.
  • Conducted semi-annual and annual reviews of direct reports and recommended performance ratings to management.
  • Managed and motivated direct reports toward meeting career goals outlined in development plans.
  • Provide technical/jurisdictional direction to examiner direct reports on claim adjudication.
  • Developed and led a staff of 11 direct reports providing coaching and mentoring and having monthly feedback meetings.
  • Provided clinical oversight to Residential Treatment facility, staff and interns (11 direct reports).
  • Conduct performance appraisal for direct reports and provide support for their continuing development and training.
  • Monitor and manage all Key Performance Indicators, (goals), for direct reports.
  • Track and maintain weekly and annual attendance records including FMLA for all direct reports.
  • Team Leader/Supervisor responsible for managing daily Inbound Call Center operations for 15-18 direct reports.
  • Lead daily meetings using relevant metrics, and devotes significant time coaching direct reports.
  • Monitor advocate calls and provide continual coaching and counseling to all direct reports.
  • Train, coach and manage the performance of CSR's using direct reports.
  • Provide managerial leadership, coaching, feedback, and development for direct reports.
  • Supervised team of 70 employees with 19 direct reports within the department.
  • Maintained clean and safe work environments for direct reports and customer expectations.
  • Managed direct reports since 2006 both in center and a virtual environment.
  • Managed and developed fifteen technicians, twelve blenders and three direct reports.
  • Ensured collaboration of direct reports with others on the tasks assigned.
  • Provided leadership and development to new hires and current direct reports.

Show More

19. HR

average Demand
Here's how HR is used in Team Leader/Supervisor jobs:
  • Led team through tactical military operations training focused on leadership strategy and survival in varied deployment locations across the globe.
  • Advised senior military planners and US Government officials on countermeasures to mitigate threats and promote reconstruction in areas of operation.
  • Guided engineering department through Mobilization-Engineering certification process; coordinated more than 300 training activities and 160 drills to effectively prepare.
  • Coordinated threat and vulnerability assessments, advanced team operations, protection of tier-one government personnel, and mission planning.
  • Manage of the day-to-day storage facility operations and inventories through the utilization of operating systems and database management systems.
  • Managed three EnterpriseOne experts who analyzed and resolved technical issues escalated by application development (650 developers).
  • Document chemical usage through a computerized tracking system and verity that the system is recording accurately through calibration.
  • Increased plant productivity while maintain optimal safe work conditions through implementing Lean Manufacturing and Six Sigma concepts.
  • Monitor team to proactively identify potential problems and ensure team members are engaged through to resolution.
  • Developed visual training illustrations of web paths through machines for operators unfamiliar with certain operations.
  • Conducted mounted and dismounted combat patrols throughout Southern Iraq to collect essential enemy intelligence.
  • Team Leader/Supervisor support position assisting inexperienced call center agents to work through situations.
  • Facilitated residential life experience through conflict mediation, crisis intervention, and counseling.
  • Improved profitability and margins through minimization of overtime and monitoring the workload.
  • Counseled subordinates through performance reviews and made personnel decisions such as promotion.
  • Provided case management and advocacy for three participants including monthly progress reports.
  • Ensured all branch operations were compliant through active participation and delegation.
  • Reviewed and evaluated performance through preparation of monthly action plans.
  • Organized educational outings to support growth and development through learning.
  • Provided support, problem-solving assistance through community based contacts.

Show More

20. Special Projects

average Demand
Here's how Special Projects is used in Team Leader/Supervisor jobs:
  • Organized and implemented special projects assigned by senior management; promoting recovery concepts and inspiring hope for customer recovery.
  • Manage special projects, including a performance improvement project for Registration Quality.
  • Manage special projects involving multiple departments and report to upper administration.
  • Participated in and coordinated special projects per the corporate managements request.
  • Completed and/or delegated special projects within a timely manner.
  • Serve as liaison to the Unit, Section, Division and other agency staff regarding assignments and special projects.
  • Supported the management team as needed in completing focused audits, special projects and other duties as assigned.
  • Worked with Director to ensure accuracy and timeliness, coordinated staff schedules, and managed special projects.
  • Supported, reconciled, and administrated the disbursement of budgeted funds for special projects.
  • Leaded and organized groups for special projects to ensure that company goals are met.
  • Acted as Liaison for team members and management while handling special projects.
  • Organized special projects for targeted customers of sales and marketing teams.
  • Worked on special projects and assisted management with streamlining work flow.
  • Estimate about how long it would take in special projects.
  • Delegate and process special projects and urgent requests from managers.
  • Work as a leader or member on special projects.
  • Participate in and lead special projects as needed.
  • Completed special projects and reports for upper management.
  • Support leasing team with special projects.
  • Help with special projects for IRT, & AL.

Show More

21. Daily Activities

average Demand
Here's how Daily Activities is used in Team Leader/Supervisor jobs:
  • Maintain daily activities for the job-Manage others for daily activities-Lead/Supervise crew for daily activities
  • Supervised daily activities for manufacturing to ensure production was completed on time.
  • Recorded daily activities of associates to result in efficient levels of productivity.
  • Supervised daily activities of four relocation analysts.
  • Oversee the daily activities of team and provide one-on-one coaching, Must keep the lines of communication open at all times.
  • Assisted manager with training and coordination of daily activities regarding staff, incoming payments and Insurance EOB'S.
  • Plan, organize, and coordinate daily activities concerning manufacturing, data entry, and quality control.
  • Educate staff as well as clients on life skills and how to implement them into daily activities.
  • Manage the daily activities, reporting, training and operations of the Reservations group.
  • Scheduled, assigned, supervised, and tracked a wide range of daily activities.
  • Manage and direct the daily activities of call center agents and telephone operators perfectly.
  • Assist Supervisor with daily activities, insuring the daily schedule is fallowed.
  • Supervised daily activities for a staff of 4 buyers in San Carlos.
  • Lead and supervised the daily activities of employees from multiple contract organizations.
  • Monitor the daily activities of 41 customer support advocates on two teams.
  • Trained and certified 5S in order to implement into our daily activities.
  • Managed daily activities of a team tasked with performing housekeeping duties.
  • Monitored the daily activities of 15 customer support team members.
  • Managed the daily activities for a staff of nine people.
  • Prepared and managed club daily activities such as recreational sports.

Show More

22. Assembly Line

average Demand
Here's how Assembly Line is used in Team Leader/Supervisor jobs:
  • Regulated material requirements for all assembly lines and scheduled manpower to ensure quality material kits were delivered on time.
  • Managed HVAC assembly lines and New Generation Modular Radiator department.
  • Monitor all sequencing/assembly line inventories daily.
  • Directed team; investigated and evaluated design and process related employee suggestions related to vehicle components and assembly line process changes.
  • Worked on the assembly line as a loader and folder, metal dropper, inspector and a team leader.
  • Front line supervisor ensuring proper tools were available for each associate to ensure assembly line did not stop.
  • Completed technical maintenance when possible to minimize down-time of assembly line to robotic arms and component placement machines.
  • Manage employees, step up on the assembly line if needed, rotate employees positions during the hours.
  • Coordinate staffing and production of 17 employees, which includes job duty and assembly line placement.
  • Established procedures to improve parts kit building quality and delivery to the assigned assembly lines.
  • Perform a walk through to sub assembly lines to ensure set up was done properly.
  • Supervised 1 to 3 assembly lines with a total of 24 to 72 employees.
  • Fixed any broken or failed part that was rejected in the assembly line.
  • Solve or escalate any issues from Assembly Line or within department.
  • Die cast operator, assembly line set-up, assembly line operator.
  • Managed a team of 20-45 workers on an assembly line.
  • Assisted material handlers, machine operators, and assembly lines.
  • Worked on assembly line building engines.
  • Managed surface mounts assembly line, and production Promoted to Team Lead within first year of service within position.
  • Controlled material being received and/or shipped from docks: Received/ Inventoried automotive parts for assembly line.

Show More

23. Technical Support

average Demand
Here's how Technical Support is used in Team Leader/Supervisor jobs:
  • Provided general and technical support to CompuServe members and monitored agents to ensure quality.
  • Provided technical support to customers needing assistance with their satellite.
  • Answered telephone inquiries, floor support for customer service, managing time cards and handled escalations as well as technical support.
  • Provide technical support for call direction, customer support, and customer satisfaction to tenured and non-tenured employees.
  • Work closely with Quality, Maintenance and Technical Support colleagues to resolve issues or explore operational improvement ideas.
  • Provide supervision, training and technical support to a team of as many as 40 to 50 associates.
  • Provide technical support for equipment and operational issues by working with Maintenance, Quality and Technical Support.
  • Manage a Self Service e-Technical Support portal that allowed the customers to search and query technical information.
  • Ordered and kept inventory of office supplies, technical support requests, and equipment.
  • Act as a liaison between the customer, team members and technical support group.
  • Train our candidates to deliver technical support to all Google apps customers.
  • Provided team leadership, coaching and technical support to drive team results.
  • Managed a team of auditors and provided technical support during actual counts.
  • Provided external Client with technical support for desktop applications and hardware.
  • Provided Technical Support to Customer Service and training to the Sr.
  • Lead teams to provide technical support to ensure communications readiness.
  • Launched Technical Support department in new call center.
  • Provided technical support and customer service excellence on Citrix systems.
  • Provided the technical support on completion design, completion strings build-up and Visio drawings
  • Provide technical support on Polaroid T.V, and DVD players.

Show More

24. Osha

average Demand
Here's how Osha is used in Team Leader/Supervisor jobs:
  • Attended monthly safety meetings; implemented and facilitated employee safety training programs; integral knowledge of OSHA regulations and inspection process.
  • Managed and participated in ISO9001 registration and OSHA Voluntary Protection Program activities, which Monsanto earned OSHA Star Status.
  • Supervised crew of 8 men, set up and tear down flooring and shelving to OSHA's 0-tolerance goals.
  • Worked with safety and associates to implement safety practices to assure that OSHA and other regulations were met.
  • Maintain compliance in areas such as OSHA, coding issues, and updating policies and procedures.
  • Completed a forklift course by OSHA in order to operate a forklift to transport cargo.
  • Assure all activities are in accordance with OSHA, DEP and DOT rules and regulations.
  • Adhered to and identified safety concerns within company's safety guidelines and OSHA safety guidelines.
  • Maintained a clean environment which was upheld in compliance with the OSHA safety standards.
  • Followed OSHA standards and guidelines to ensure safe work environment for the delivery team.
  • Followed all the donor suitability rules by the FDA, OSHA, AABB
  • Trained and maintained records for fork truck certification per OSHA standards.
  • Maintained the warehouse in compliance with OSHA standards and corporate guidelines.
  • Maintained and enforced safe working practices per company and OSHA standards.
  • Worked with Maintenance Manager on several projects including OSHA.
  • Coordinated safety regulations in compliance with JCAHO/OSHA standards.
  • Ensured all team members follows OSHA guidelines.
  • Certified OSHA/Trainer/Climbing Certification Sales/Marketing: Communication/Microsoft/and Telecommunication training and certification
  • Perform laundry functions in complete compliance with OSHA guidelines and requirements Manage and control departmental financial processing.
  • Ensured team safety by following General Motors, Drayton Group and OSHA guidelines.

Show More

25. Production Goals

average Demand
Here's how Production Goals is used in Team Leader/Supervisor jobs:
  • Coordinate with operations engineering, purchasing and quality to attain production goals.
  • Monitored performance, quality and efficiency measures to achieve aggressive production goals.
  • Managed shift employees and supervised production goals and safety satisfaction.
  • Coordinated team schedules to effectively and efficiently meet production goals.
  • Worked directly with Kimberly Clark Management team as well as Stewart Management team to identify and satisfy their production goals.
  • Repaired UBE bread-slicing and Foremost machines to ensure all production goals were met all breads and rolls were complete.
  • Tracked and analyzed performance results with a strong emphasis on meeting and exceeding production goals and sales objectives.
  • Helped on setting up 4 cylinder lines and helped run 4 cylinder lines to meet production goals.
  • Planned and paced work efficiently in order to meet daily and weekly project and production goals.
  • Create and participate in various incentive programs and contests designed to support achievement of production goals.
  • Pick, pack, and ship packages to satisfy client needs and company production goals.
  • Worked closely with Operations Management to ensure that all production goals and standards were achieved.
  • Team Lead supervised fifteen plus employees per shift ensuring daily production goals.
  • Implement process ensuring team production goals are met and exceeded.
  • Performed maintenance on lines to ensure production goals were met.
  • Train employees on how to supersede their production goals.
  • Support and achieve safety, quality and production goals.
  • Mentored and motivated team to attain production goals.
  • Lead my team to production goals daily.
  • Maintained or exceeded sales and production goals.

Show More

26. Action Plans

average Demand
Here's how Action Plans is used in Team Leader/Supervisor jobs:
  • Assisted with fidelity action plans based upon recommendations from the fidelity report.
  • Performed analysis of past production performance compared created action plans for improvement.
  • Developed individual strategic action plans as needed to ensure career progression.
  • Identified opportunity areas and developed and implemented developmental action plans.
  • Identify leading/lagging indicators and action plans to achieve business targets.
  • Motivated, coached, and developed team by developing action plans that outlined training and professional development goals and requirements.
  • Fielded escalated calls, assist department supervisor with coaching, action plans, call monitoring, etc.
  • Conduct weekly reviews with each assigned agent to evaluate performance and organize action plans when appropriate.
  • Develop, document, and review action plans with agents for maintaining and improving performance.
  • Reported monthly Operator Errors for departments and provided action plans on methods to reduce errors.
  • Review logistics trends and create action plans to counter act problems and prevent potential problems.
  • Created action plans based on daily/weekly data to optimize processing speed as well as quality.
  • Created effective action plans to retain current customers and to pro-actively acquire new ones.
  • Managed agent productivity and quality scores creating Smart Goal Action Plans to improve scores.
  • Develop and implement action plans to address deficiencies that are identified in reports.
  • Implement and reinforce company and department decisions and action plans sanctioned by management.
  • Led monthly employee meetings to develop action plans to reverse negative trends.
  • Recognized opportunities to improve and created action plans when needed.
  • Develop and implement action plans to maximize performance.
  • Drive results utilizing customer feedback and action plans.

Show More

27. QA

average Demand
Here's how QA is used in Team Leader/Supervisor jobs:
  • Worked with QA manager to resolve customer issues when they arose, offering timely, thought-out resolutions.
  • Created the weekly status report on the QA progress for each project using quality center/ALM.
  • Participated on the Human Rights committee, QA/QI committee, National Accreditation board, etc.
  • Review, respond external client reports and disperse information and QA alerts among production team.
  • Emphasized and enforced all company and HR policies within the QA group.
  • Inform QA (as needed) regarding any materials in question.
  • Followed up and coded all team calls per QA directives.
  • Trained QA technician new-hires based on work instructions.
  • Go over QA scores with agents.
  • Help with training and DA's, so QA check for each Employee on a single team.
  • Help agents meet metrics goal such as Save %, follow up, and QA.
  • Executed QA's for all employees.
  • Name of Project: Construction, Supervision, QA/QC and Progress Control of the Haags Bosch Sanitary Landfill.
  • Coached agents regarding their QA and offered coachings to those who felt they needed it.
  • Collect date for progress and feedback for QA..
  • Utilize computer applications effectively including Pactiv mail, Qas, Word and Excel.

Show More

28. Monthly Reports

average Demand
Here's how Monthly Reports is used in Team Leader/Supervisor jobs:
  • Provided detailed productivity daily/weekly/monthly reports.
  • Generated and distributed daily, weekly and monthly reports and order acknowledgments to appropriate personnel and owned team productivity metrics
  • Recruit Blood Donors*Complete Monthly Reports*Interview Employees* Disciplined Employee*Created Team Plans for Performance* Experienced with InTouch
  • Complete quarterly/monthly reports regarding progress in achieving permanency goals for foster children.
  • Provided detailed monthly reports for senior management.
  • Compiled and updated weekly/monthly reports as needed.
  • Researched and Process Bankruptcy checks from the courts and trustees and reconcile weekly and monthly reports against the banks general ledger.
  • Implemented a QA position, reviewed monthly reports with QA agent to set expectations of agents to maintain/improve customer service.
  • Provide monthly reports team performance and agent performance along with action plans for the next thirty days.
  • Provide weekly progress reports on all clients; as well as monthly reports of all client encounters.
  • Oversee daily work queries, monitor and produce daily, weekly and monthly reports as needed.
  • Turn in monthly reports to my supervisor about my personal goals and my team goals.
  • Generated daily and monthly reports, maintained personnel records, set quality and production standards.
  • Clean and maintain scanning machine weekly; maintain and produce weekly and monthly reports.
  • Complete monthly reports of productivity, expenses, customer feedback, document equipment efficiency.
  • Maintain procedure and communication with staff and assist in producing daily and monthly reports.
  • Fill out weekly and monthly reports based on my team and test scores.
  • Monitored daily, weekly, and monthly reports ensuring compliance with state regulations.
  • Run and analyze daily, weekly, and monthly reports of call stats.
  • Compiled and delivered monthly reports on status and requirements of team members.

Show More

29. Daily Tasks

average Demand
Here's how Daily Tasks is used in Team Leader/Supervisor jobs:
  • Created policies and procedures for daily tasks, new projects to be followed by all staff in the field engineering department.
  • Collaborated with upper and mid-management to plan, execute and complete daily tasks associated with the new retail start-up operation.
  • Used internal systems to perform daily tasks, utilized CMS Operation System used for call monitoring, Managed a department.
  • Trained and supervised several soldiers on Daily Tasks and Standards and all duties pertaining to the soldiers job description.
  • Balance the safe deposit, assign daily tasks for 7-10 employees, and address customer concerns and needs.
  • Process and billing for monthly service provided, daily office operations, a wide range of daily tasks.
  • Assisted supervisor in daily tasks, and provided back up support to management for all production issues.
  • Make sure employees are completing their daily tasks and staying on task while at work.
  • Assigned daily tasks to employees, and responsible for submitting daily time and attendance records.
  • Support MOD's with daily tasks as well and crating weekly schedules for all departments.
  • Prioritized daily tasks and adapted the workday to fit the hectic changing environment.
  • Provided direction, guidance and support to the teams of their daily tasks.
  • Coached and trained employees while managing daily tasks and leading a team.
  • Lead 6 Employees through daily tasks through mission direction and mission statements.
  • Cash management and ability to execute and delegate daily tasks.
  • Completed all daily tasks required of Customer Service Department.
  • Help employees perform daily tasks throughout the shift.
  • Train and motivate staff on daily tasks.
  • Streamlined the procedures of daily tasks.
  • Supervised team members in daily tasks.

Show More

30. Powerpoint

low Demand
Here's how Powerpoint is used in Team Leader/Supervisor jobs:
  • Lead training classes when new products or plans were released and created PowerPoints with tips on how to up-sell.
  • Provided training presentation from an instructor-led, PowerPoint, to hands on lab environment for newly hired programmers.
  • Trained affected departments how to use and navigate the system through MS PowerPoint and live demonstration.
  • Prepared all training materials: CSR Manuals, PowerPoint presentations and CSR testing exams.
  • Developed and implemented new workforce training programs; created PowerPoint slides and lesson plans.
  • Utilized Microsoft Word, PowerPoint, Excel as well as well as other programs.

Show More

31. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Team Leader/Supervisor jobs:
  • Administered mortgage servicing policies and procedures to ensure compliance with various regulatory, investor, governmental or corporate requirements.
  • Perform area safety/quality audits and production ISO audits to ensure compliance with manufacturing standards.
  • Monitored and evaluated staff performance metrics to ensure compliance to production standards.
  • Remain hands-on and intimately involved with both cases and programs to ensure compliance with state and federal regulatory policies and procedures.
  • Delegated our policies and procedures to my employees ensure compliance while managing and distributing employee's work schedules and vacation time.
  • Assign tasks and over see the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Keep up to date with all current state guidelines and legislative changes to ensure compliance requirements are met consistently.
  • Supervised, coached, and provided training for in house personnel to ensure compliance with state rules and regulations.
  • Supervised and trained employees, assigned tasks and work orders, checked their work to ensure compliance with regulations.
  • Acted as liaison between staff and customers to expedite issue resolution and ensure compliance with corporate and FAA requirements.
  • Provided technical training and guidance to all levels of military and civilian personnel to ensure compliance with safety standards.
  • Cycle flow; making recommendations to project leadership to ensure compliance with regulatory billing requirements from work queues.
  • Monitor length of stay for residents to ensure compliance with governmental regulations and policies of HELP USA.
  • Worked with Rex leadership to ensure compliance with policies and procedures, both hospital and CMS.
  • Verified adherence to work procedures to ensure compliance with FDA, GMP and ISO regulations.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety.
  • Performed daily paperwork and computer processing quality checks to ensure compliance to standard work.
  • Complete Process Checks in various areas to ensure compliance with Standard Work Procedures.
  • Monitor and ensure compliance with attendance, dress code, and company policy.
  • Provide guidance and oversight to ensure compliance to all applicable safety regulations.

Show More

32. Bank Deposits

low Demand
Here's how Bank Deposits is used in Team Leader/Supervisor jobs:
  • Managed Point of Sales, reconciled cash drawers, receipts, general fund and prepared daily bank deposits.
  • Count tills at the beginning and end of shifts, and prepare bank deposits.
  • Open / Close Store Daily Management Reports Bank Deposits Supervised morning shift Customer Service
  • Assisted General Manager with bank deposits and other billing related tasks.
  • Cash handling, readying bank deposits and receiving change from bank.
  • Prepare bank deposits, make change and reconcile cash drawers.
  • Performed bank deposits and money changes for the store.
  • Manage money and bank deposits Schedule employees for weekly shifts.
  • Process daily Bank deposits Open and closed the store Maintain awareness of the latest products and technology
  • Inventory Placed orders for the store Bank Deposits Counted safe daily Supervised team members in daily activity Open and closed store

Show More

33. Medicare

low Demand
Here's how Medicare is used in Team Leader/Supervisor jobs:
  • Implemented a consultative sales approach to teach licensed agents in providing solutions for medicare and retirement consumers.
  • Maintained excellent and extensive customer service for Medicare members.
  • Team leader and supervisor of eight Medicare enrollment representatives.
  • Managed day-to-day business area in Medicare activities; provided leadership and direction to team and set team goals and expectations.
  • Oversee a team of subject matter experts for CSO functions under the Medicare lines of business.
  • Monitored daily workload and review of Appeals and Grievances while maintaining regulations of Medicare Compliance.
  • Handled Medicare Department budgets, training, employee relations, and financial and revenue cycles.
  • Implemented Processes and Procedures for Appeals and Grievances while maintaining regulations of Medicare Compliance.
  • Answered all escalated calls from clients or providers of Medicare.
  • Worked with ALJ court cases for Medicare CAP program.
  • Functioned as the Medicare Department and Appeals Supervisor.
  • Completed daily review of Medicare remittance advice Ensured referrals were worked accurately and timely.
  • Submit electronic enrollment applications for United Healthcare Medicare Advantage and Prescription Drug Plans.
  • Subject matter expert for departments including Medicare (primary and secondary) personnel, Collectors and Billers.
  • Charged with medical coding and billing for transplant, injectable, and Medicare CAP claims.

Show More

34. Customer Care

low Demand
Here's how Customer Care is used in Team Leader/Supervisor jobs:
  • Influenced store team to consistently deliver exceptional level of customer care and customer experiences.
  • Managed a team of customer care representative and warranty specialist.
  • Trained and mentoring newly hired Customer Care Representatives.
  • Supervised - trained a team of 10-12 for the following call center departments: Customer Care and Client Services & Sales.
  • Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction Interviewed potential new employees on a daily basis.
  • Handle customer care issues and resolve all incidents that are being reported as well as handling customer question and concerns.
  • Compiled detailed analysis of the knowledge level of customer care representatives to be used for training and coaching purposes.
  • Hand-selected to participate in store liaison trial where customer care was placed in stores to assist with care issues
  • Served as an expert liaison between our Customer Care, Monitoring, Collections, and Customer Loyalty departments.
  • Coach, counsel and exact Positive Performance Management for a team of 23 customer care advocates.
  • Handled customer care issues and concerns effectively while employing the company model of WOW Service.
  • Cross Trained in multiple departments including Technical Support and Customer Care (Retention).
  • Lead, guide, motivate and develop a team of 20+ customer care representatives.
  • Served as CRM liaison when required between sales team and customer care team.
  • Act as an interdepartmental liaison for customer care issues and concerns.
  • Administered performance feedback & coaching to each customer care team member.
  • Train and support Client Relations Representatives (Customer Care).
  • Managed a team of customer care and technical staff.
  • Managed 50 customer care professionals.
  • Provided technical/application support, problem resolution, escalation, dispatch, servicestatus and customer care follow up.

Show More

35. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Team Leader/Supervisor jobs:
  • Coordinate with LCC's leadership to develop business process maps and narratives that accurately reflect day-to-day operations.
  • Managed day-to-day operations, including administrative and logistical fulfillment; coordinated and implemented Human Resources needs.
  • Managed day-to-day operations of a geographically dispersed customer support team of 40 people.
  • Supervised day-to-day operations for multiple programs for multiple customers.
  • Provided supervision for day-to-day operations of assigned teams.
  • Provide leadership in the day-to-day operations of the contact center, while maintaining focus on the company s strategic goals.
  • Run Day-to-Day operations of store including staffing, cash drops, cash deposits, etc.
  • Managed the flow of day-to-day operations, provided instructions and direction to the team.
  • Supervised the day-to-day operations of the process and members of a manufacturing team.
  • Lead and manage day-to-day operations of 8 member collection team.
  • Assist in overseeing day-to-day operations of Branch.
  • Second in command of day-to-day operations.

Show More

36. Medicaid

low Demand
Here's how Medicaid is used in Team Leader/Supervisor jobs:
  • Maintained documentation of 90 percent to fulfill Medicaid and agency requirements.
  • Designed, developed and tested more than 50 state task requests which were driven by policy changes to Medicaid system.
  • Represented the payer side of WA Medicaid in medical necessity reviews against plan benefits.
  • Performed 90 day Medicaid reviews and developed Personal Care Plans for the consumers served.
  • Team Lead for a call center taking inbound calls for Medicare and Medicaid.
  • Verified insurance coverage for Medicare, Medicaid, and private insurance patients.
  • Worked closely with Medicaid and Medicare resolving claim submission issues.
  • Verified insurance coverage for Medicaid, Medicare, MVP, Excellus BCBS, and other insurance companies.
  • team, collecting for Medicare, Medicaid, and all private insurances.
  • Promoted to Supervisor/Team Lead over the NY Medicaid subrogation contract.
  • Complete Clinical Assessments, PCPs, approve timesheets and billing, ensuring accuracy and timeliness to ensure compliance with Medicaid.
  • Obtain pre-certification and verify insurance plan coverages for commercial, Medicare, and Medicaid plans.

Show More

37. Curriculum Development

low Demand
Here's how Curriculum Development is used in Team Leader/Supervisor jobs:
  • Facilitate curriculum development and monitor curriculum implementation.
  • Spearheaded the training curriculum development for approximately 44 courses and management of 16 Training Developers working remotely.
  • Received over 50 hours of advanced training on curriculum development, classroom management, problem solving and organizational leadership.
  • Managed budget for Curriculum Development group and was responsible for quarterly reporting and future revenue planning.
  • Assisted with the curriculum development as well as instructor qualifications.
  • Involved with program's curriculum development, oversaw and managed registration processes and other instructors.

Show More

38. Weekly Basis

low Demand
Here's how Weekly Basis is used in Team Leader/Supervisor jobs:
  • Processed production department inventory on weekly basis.
  • Updated merchandise inventory on the sales floor and the stock room using the hand-held pricing unit on a weekly basis.
  • Presented team s performance on a weekly basis to management, reporting both success stories and areas of improvement.
  • Achieved First Place E-Star sender plant wide for multiple months by recognizing good workmanship on a weekly basis.
  • Prepared and updated schedules according to job specification or changes by the Territorial Manager on a weekly basis.
  • Participated in agent calibration meetings with QA department on a weekly basis to implement or reinforce quality needs.
  • Cleaned, repaired, and inspected each building and grounds on a weekly basis to uphold high standards.
  • Worked with team members to obtain the overall goal of call center on daily and weekly basis.
  • Collect and file daily paperwork, answer phones and assure payroll is correct on a weekly basis.
  • Coached employees on a weekly basis, administered feedback, and administered discipline when necessary.
  • Develop schedule that works for all clients as well as staff on a weekly basis.
  • Produced metrics reports for quality department and presented to customer on a weekly basis.
  • Complete stock orders on a weekly basis and stocking wares shelves and textile racks.
  • Reported to the Manager on a weekly basis regarding any overall improvement ideas.
  • Provided claims inventory reports and audit results to manager on a weekly basis.
  • Created new sales floor areas and modified merchandise offerings on a weekly basis.
  • Enter all new contracts in system and import into ADP on weekly basis.
  • Created new strategies to increase sales and productivity on a weekly basis.
  • Ensured productivity and adherence was met on a weekly basis.
  • Reviewed attendance with employee's on a weekly basis.

Show More

39. High Volume

low Demand
Here's how High Volume is used in Team Leader/Supervisor jobs:
  • Interacted with internal customers, business management, systems developers and other specialized staff in a high volume Call Center environment.
  • Responded to customer inquiries and Sirius satellite radio activation requests in a high volume, inbound call center environment.
  • Managed a high volume of inbound email traffic, to correct, create, and research shipments for customers.
  • Maintain a calm demeanor during high volume or unusual events to Keep the store operating to standards.
  • Maintain locations and reserves within the inventory management systems in a very high volume big box retailer.
  • Specialized in handling high bill complaints and emergency service situations in a high volume call center.
  • Managed scheduling functions to ensure adequate coverage for call handling in high volume call center.
  • Supervised seven customer service representatives dealing with high volume incoming phone system calls and faxes.
  • Direct the team in processing high volumes of incoming and outgoing mail and packages.
  • Supervised 8-10 technicians to meet production demands on a high volume transfer line.
  • Washed, cut, and prepared high volumes of foods designated for cooking.
  • Supervised associates who answered incoming calls in a high volume call center.
  • Call center answering high volume phone calls for over 300 different companies.
  • Conducted interviews for Store Associates and helped achieve high volume recruitment needs.
  • Organized, tracked and analyzed a high volume of reserve disbursement requests.
  • Maintained exceptional customer service in a high volume, high intensity retailer.
  • Worked with Quality Control Unit to run high volume production trials.
  • Re-tasked team members to meet high volume demands on other projects.
  • Supervised a nine-person team to support high volume office services.
  • Send high volume push notifications.

Show More

40. Company Standards

low Demand
Here's how Company Standards is used in Team Leader/Supervisor jobs:
  • Support assign team and ensure their performance and productivity levels meet/exceed company standards
  • Ensured daily placement of product according to company standards and expectations.
  • Interpreted and timely executed visual directives while maintaining company standards.
  • Handle the operations of the kitchen by ensuring all orders are completed on a timely fashion meeting the company standards.
  • Direct the daily operation of a quick service restaurant; ensuring compliance with company standards in all areas of operation.
  • Keep up with company standards of using SAP and Peak, our company wide computer systems.
  • Train employees in heavy equipment operations, such as forklifts, in accordance with company standards.
  • Lead a team of 30 employees to ensure auto parts meant company standards and guidelines.
  • Supervised a team of 25 representatives, ensuring metric goals met and exceeded company standards.
  • Produced clean, custom built windows to meet customer satisfaction and company standards requirements.
  • Train seasonal and new hires to exceed company standards and act as brand ambassadors.
  • Organized, documented and maintained employee files as required by company standards.
  • Analyze employee skill set and raise performance to exceed company standards.
  • Maintain company standards on fresh, fast, and friendly service.
  • Provided feedback and mentoring to associates not meeting company standards.
  • Trained team members to ensure company standards and best practices were followed Supervised and managed 25 to 50 team members.

Show More

41. Company Goals

low Demand
Here's how Company Goals is used in Team Leader/Supervisor jobs:
  • Oversee daily production and ensure company goals are achieved in food manufacturing facility.
  • Communicated company goals and enforced company policy.
  • Directed, mentored, and coached trade personnel to align with company goals, policies and procedures.
  • Created a work environment that allowed manufacturing associates to contribute to the company goals and objectives.
  • Monitor team to ensure all employees are meeting company goals while providing a world class experience.
  • Assure team members attended appropriate training sessions and were knowledgeable of company goals and objectives.
  • Work well in determining appropriate plans for customers while meeting both customer and company goals.
  • Managed team member schedules throughout the day, maintaining production, quality and company goals.
  • Facilitated team meetings to review company goals, incentives and plans of generating new business.
  • Guided and evaluated the work of others while motivating the achievement of company goals.
  • Coached and educated various personalities to accomplish daily, weekly and month company goals.
  • Exceeded company goals for team sales per hour and monthly sales revenue.
  • Experienced in leading and developing call center teams to achieve projects/company goals.
  • Develop and achieve company goals and objectives in all responsible departments.
  • Worked with all plant management on achieving overall company goals.
  • Ensured company goals were met through direct selling methods.
  • Planned and scheduled team members to meet company goals.
  • Created reports showcasing team progression of company goals.
  • Supervised and led team to meet company goals.
  • Conducted team meeting on a monthly basis to make sure company goals are meet (2)

Show More

42. Weekly Meetings

low Demand
Here's how Weekly Meetings is used in Team Leader/Supervisor jobs:
  • Attend scheduled weekly meetings to provide detailed reports and analysis to assist with company process evaluation.
  • Followed up with team members to implement improvements identified during weekly meetings.
  • Monitored and reported enrollment trends to Management during weekly meetings.
  • Organized weekly meetings with management and facilitated communication process.
  • Conducted weekly meetings/presentations with Senior Management.
  • Participated in semi weekly meetings to discuss what's hopping and where there's room for opportunities.
  • Conduct weekly meetings for the Call Center to inform them of areas they need to improve on.
  • Led weekly meetings with management and engineering to relay product issues and formulate and implement solutions.
  • Planned and lead effective weekly meetings to focus on pertinent issues, while solidifying team unity.
  • Attend bi-weekly meetings with direct manager to evaluate progress and address concerns surrounding daily routine.
  • Conducted weekly meetings to inform claim team of new state and federal regulation and procedures.
  • Conducted weekly meetings with buyers and planners to discuss shortages for upcoming manufacturing of equipment.
  • Coordinated routine weekly meetings to review and update policies and procedures for clerical staff.
  • Hold weekly meetings with employees to discuss any new changes and/or issues.
  • Attended weekly meetings with operations manager to discuss goals for team expectations.
  • Attend bi-weekly meetings with the client supervisors for Q&A sessions.
  • Updated employees through daily and/or weekly meetings regarding production or process changes.
  • Attended weekly meetings with client site staff to discuss improvement possibilities.
  • Attend weekly meeting, as well as, conduct weekly meetings.
  • Conducted weekly meetings with team and inform with new incoming changes.

Show More

43. Production Schedules

low Demand
Here's how Production Schedules is used in Team Leader/Supervisor jobs:
  • Supervised production schedules, experience within lean manufacturing production quality and on time delivery.
  • Studied production schedules and estimated worker hour requirements for completion of job assignments.
  • Coordinated production schedules in specific areas to meet customer delivery requirements.
  • Worked with planners to set, maintain, and report on production schedules; with engineering on new and custom hinges.
  • Use production schedules to estimate work hour requirements and establish or adjust work procedures for the completion of the job assignment.
  • Revised production schedules and priorities when necessary to meet daily, weekly, and monthly requirement changes.
  • Formed weekly guidelines and enforced production schedules to meet production goals and the demand for the product.
  • Manage the operations of the blow molding lines to meet production schedules and production volume targets.
  • Insured production schedules and customer orders were processed correctly and ship times were met daily.
  • Assist the evaluation of production schedules and make necessary changes to meet customer requirements.
  • Lead operations, facilities, and personnel to meet critical production schedules.
  • Follow production schedules and delegate orders on work centers as needed.
  • Controlled production plan to meet and exceed production schedules.
  • Experience in planning, implementing and monitoring corporate programs and Safety regulations on the floor.Communicate daily production schedules and quality alerts.
  • Forecasted production shortages and delays based on available raw materials to production schedules/orders.
  • Maintained, updated, and distributed production schedules for over 40 employees for a Tier II global automotive components manufacturer.
  • Read and analyze charts, work orders, production schedules, to determine production requirements.Coordinate safety training for warehouse employees.
  • Participate in problem solving with mold process & die changes when necessary Develop and execute production schedules based on business demands
  • Established and adjusted work procedures to meet production schedules.Trained, coached team members to develop a high performing team.
  • Demonstrated ability to meet tight production schedules; achieving 97.3% of plannedproduction goals in 2014.

Show More

44. Crew Members

low Demand
Here's how Crew Members is used in Team Leader/Supervisor jobs:
  • Liaised between over 30 crew members and upper management, interacting with management team to maintain all aspects of customer satisfaction.
  • Trained all new crew members in hands on use of fall protection, tools and techniques of the trade.
  • Managed crew members and shifts, Serviced guest, organized cash safe, Enter cash drawer details into computer.
  • Managed team of 8 crew members, trained staff to ensure smooth adoption of new programs.
  • Manage crew members, made sure job was completely done, and kept payment roll.
  • Managed the 2nd shift crew members for the display team.
  • Manage crew members in order to accomplish occupational tasks.
  • Supervised and directed moves of 2-5 crew members.
  • Tasked in the supervision of crew members.
  • Tasked with the, safety of myself and crew members, maintenance of most company equipment, to include company vehicles.

Show More

45. Outbound Calls

low Demand
Here's how Outbound Calls is used in Team Leader/Supervisor jobs:
  • Managed inbound and outbound calls, answered inquiries by clarifying information; researching, locating and providing relevant information.
  • Mentor queue, and track inbound/outbound calls, keeping agents aware of calls waiting, and abandonment rate.
  • Answer inbound, make outbound calls, respond to customer emails and different dept emails.
  • Operated communication equipment to make outbound calls to existing American Express card holders.
  • Handled escalated calls from team members and may initiate outbound calls when needed.
  • Create spreadsheets to perform outbound calls to SunPass customers for escalated calls.
  • Receive inbound calls & dial minimum of 168 outbound calls daily.
  • Assisted with outbound calls when needed.
  • Managed over 250 inbound/outbound calls daily.

Show More

46. Regular Basis

low Demand
Here's how Regular Basis is used in Team Leader/Supervisor jobs:
  • Set employee objectives, evaluated and provided feedback on a regular basis through individual performance evaluation.
  • Administered various medications; including psychotropic medications to residence on a regular basis.
  • Administered checkout stations on regular basis.
  • Performed general security functions and Handed out medication to clients housed in the center on a regular basis.
  • Receive praise on a regular basis from customers expressing satisfaction of the service they received from me.
  • Contacted customers on a regular basis to ensure their satisfaction with my team and our work.
  • Checked and ensured health checkup of all the tools and machine used on regular basis.
  • Provided statistical and performance feedback and coaching on a regular basis to each team member.
  • Monitored queues to ensure they were up to date on a regular basis.
  • Communicate with employees concerning performance on a regular basis.
  • Hold team meetings on a regular basis.

Show More

47. Product Knowledge

low Demand
Here's how Product Knowledge is used in Team Leader/Supervisor jobs:
  • Assisted customers by utilizing quality communication skills and product knowledge to amplify customer satisfaction and experience.
  • Trained and developed customer service representatives in medical terminology and product knowledge.
  • Coached and team members on job quality, customer service, product knowledge, and personal demeanor.
  • Maintain high close and bundle percentages, continuous education on all product knowledge and company values.
  • Increase Sales, learn product knowledge, train and manage team, run and manage events
  • Promote sales through quality service, effective product displays, and thorough product knowledge.
  • Train others on product knowledge and how to pitch and close protection plans.
  • Train new hires and agents on product knowledge with digital app updates.
  • Use scripted and product knowledge to assist customers in their needs.
  • Maintain product knowledge to assist and advise customers and co-workers.
  • Assisted in closing sales and product knowledge
  • Conduct Product Knowledge training for Team Members in Electronics Department Tailoring Guest experience in order to Increase revenue and repeat Business.

Show More

48. Direct Supervision

low Demand
Here's how Direct Supervision is used in Team Leader/Supervisor jobs:
  • Direct supervision of shipping and receiving department.
  • Direct supervision of 60 customer service employees through scheduling, training and assessment within a $35 million dollar location.
  • Recruit and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Provide direct supervision to youth in the work field, for direct door to door customer contact.
  • Supervised a team of seven cashiers and cooks under direct supervision of the assistant manager.
  • Direct supervision of 50+ Team members (3 different paint shops).
  • Provide direct supervision to the activities of a group of 15 associates.
  • Provided direct supervision, coaching, and development for line employees.
  • Direct supervision of officer in the assigned business Units.
  • Direct supervision of 30+ Team members (Both 1st and 2nd shifts).

Show More

49. Kaizen

low Demand
Here's how Kaizen is used in Team Leader/Supervisor jobs:
  • Implemented multiple tools and utilities (KaiZen ideas) to optimize and automate various processes across the projects.
  • Participated in Kaizen activities improving efficiency and eliminating Non-value added waste.
  • Participated in Kaizen training events to improve lean manufacturing processes.
  • Traveled to Mexico to improve plant's on-time delivery, led Kaizen events and created production lines for new assembly cells.
  • Participated in safety and continuous improvement programs including First Responders, HAZWOPER, 5S, Lean Manufacturing, and KAIZEN.
  • Instruct daily team activities on safety, cost reduction, kaizen, and 2 or 5 why analysis.
  • Aided in the completion of Kaizen projects and activities to ensure optimum efficiency and accuracy of production lines.
  • Applied knowledge of KanBan, Kaizen, 3D, 5S, Lean Manufacturing ideals and practices
  • Track & report key performance indicators for third shift Kaizen boards for multiple departments.
  • Lead a Kaizen team to identify cost savings and reduce excess process waste.
  • Engaged in kaizen events for the creation of lean manufacturing and production flow.
  • Supervised and delegated tasks to team members and oversaw Kaizen events.
  • Participated in Kaizen teams as the Team Leader to drive improvement.
  • Apply Kaizen mindset on a daily basis.
  • Maintained cycle count (Kaizen).
  • Apply Kaizen methods (LEAN, ISO, and 5s) to ensure top quality results.
  • Develop problem breakdowns , safety and Kaizen skills in order to improves processes for a better work environment.
  • Conducted Kaizen events to keep with workflow, and the management.
  • Trained in 5s Principles Trained in Kaizen Trained in Sigma Six

Show More

50. KPI

low Demand
Here's how KPI is used in Team Leader/Supervisor jobs:
  • Help with CD steps, KPI, OEE, and site metrics within manufacturing facility.
  • Review statistical reports NPS, Quality, KPI, and DIRECTV to insure compliance.
  • Get the daily KPI's and shrink exceptions as well as waste exceptions.
  • Supported management in implementation of new KPI's and work flow process.
  • Developed staffs to continual surpass all KPI's.
  • Maintained weekly and monthly KPI Goals.
  • Help technicians meet their require KPI's
  • Experience in managing a big operation (Fleets management, routing, project management, distribution, KPIs, Plant)
  • Checked workpieces for defects and accuracy.
  • Work with CDC, KPI, Kronos and Condor.
  • Supervised 15 Account Specialists & 4 Workflow Processors Process invoices, check requisitions and monitored KPI inventory report.
  • Handled Avaya administration issues dealing with routing and reports on call performance and KPIs.
  • Managed KPI and Avaya PHone system reports.
  • Delivered performance management documents to my agents as well as coaching them over KPIs and other performance based opportunities.

Show More

20 Most Common Skill for a Team Leader/Supervisor

Customer Service27.9%
Supervisor Calls14.2%
Safety Procedures14.1%
Sales Floor7.1%
Performance Reviews3.9%
Staff Members3.7%
Data Entry2.9%
Company Policies2.9%

Typical Skill-Sets Required For A Team Leader/Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
22%
22%
2
2
Supervisor Calls
Supervisor Calls
11.2%
11.2%
3
3
Safety Procedures
Safety Procedures
11.1%
11.1%
4
4
Sales Floor
Sales Floor
5.7%
5.7%
5
5
Performance Reviews
Performance Reviews
3.1%
3.1%
6
6
Staff Members
Staff Members
2.9%
2.9%
7
7
Data Entry
Data Entry
2.3%
2.3%
8
8
Company Policies
Company Policies
2.3%
2.3%
9
9
Quality Standards
Quality Standards
2.3%
2.3%
10
10
Process Improvement
Process Improvement
2.2%
2.2%
11
11
Phone Calls
Phone Calls
2.1%
2.1%
12
12
Corrective Action
Corrective Action
1.8%
1.8%
13
13
Daily Operations
Daily Operations
1.6%
1.6%
14
14
Inventory Control
Inventory Control
1.4%
1.4%
15
15
Customer Complaints
Customer Complaints
1.4%
1.4%
16
16
Disciplinary Actions
Disciplinary Actions
1.4%
1.4%
17
17
Sales Goals
Sales Goals
1.3%
1.3%
18
18
Direct Reports
Direct Reports
1%
1%
19
19
HR
HR
1%
1%
20
20
Special Projects
Special Projects
1%
1%
21
21
Daily Activities
Daily Activities
1%
1%
22
22
Assembly Line
Assembly Line
1%
1%
23
23
Technical Support
Technical Support
1%
1%
24
24
Osha
Osha
0.9%
0.9%
25
25
Production Goals
Production Goals
0.9%
0.9%
26
26
Action Plans
Action Plans
0.9%
0.9%
27
27
QA
QA
0.8%
0.8%
28
28
Monthly Reports
Monthly Reports
0.8%
0.8%
29
29
Daily Tasks
Daily Tasks
0.8%
0.8%
30
30
Powerpoint
Powerpoint
0.8%
0.8%
31
31
Ensure Compliance
Ensure Compliance
0.8%
0.8%
32
32
Bank Deposits
Bank Deposits
0.7%
0.7%
33
33
Medicare
Medicare
0.7%
0.7%
34
34
Customer Care
Customer Care
0.7%
0.7%
35
35
Day-To-Day Operations
Day-To-Day Operations
0.7%
0.7%
36
36
Medicaid
Medicaid
0.7%
0.7%
37
37
Curriculum Development
Curriculum Development
0.7%
0.7%
38
38
Weekly Basis
Weekly Basis
0.6%
0.6%
39
39
High Volume
High Volume
0.6%
0.6%
40
40
Company Standards
Company Standards
0.6%
0.6%
41
41
Company Goals
Company Goals
0.6%
0.6%
42
42
Weekly Meetings
Weekly Meetings
0.6%
0.6%
43
43
Production Schedules
Production Schedules
0.6%
0.6%
44
44
Crew Members
Crew Members
0.6%
0.6%
45
45
Outbound Calls
Outbound Calls
0.5%
0.5%
46
46
Regular Basis
Regular Basis
0.5%
0.5%
47
47
Product Knowledge
Product Knowledge
0.5%
0.5%
48
48
Direct Supervision
Direct Supervision
0.5%
0.5%
49
49
Kaizen
Kaizen
0.5%
0.5%
50
50
KPI
KPI
0.5%
0.5%

28,364 Team Leader/Supervisor Jobs

Where do you want to work?