Team leader jobs in Tennessee - 2,486 jobs

Head of Customer Experience About The Role As Head of CX, you'll own the full customer journey, from first contact through lifelong retention, ensuring every touchpoint reflects our promise of care and trust. You'll be a voice of the customer in company strategy, championing data-driven improvements that increase satisfaction, loyalty, and profitability. We're looking for a strategic, empathetic, and systems-minded leader to own the full Customer Experience function. You'll lead and mentor a team of 20+ CX professionals, while also partnering across Product, Operations, and Marketing to reduce friction, improve satisfaction, and design moments of delight. You're someone who can zoom out to architect a strategy, and zoom in to rewrite a macro or handle a tough customer call when needed. Responsibilities Leadership & Strategy Lead and inspire the CX team to deliver best-in-class service and results. Set department goals, forecasts, and KPIs aligned with company objectives. Prioritize initiatives that have the greatest impact on customer satisfaction and operational efficiency. Mentor and foster camaraderie, professionalism, and accountability. Communicate customer insights and opportunities to cross-functional stakeholders in a timely, actionable way. Stay current on CX trends and best practices to inform ongoing strategy and innovation. Operational Excellence Ensure the team is appropriately staffed, trained, and scheduled to meet quality benchmarks. Measure and report performance across key metrics, including hold time, first reply time, customer effort score, CSAT, inbound/solved ratio, negative reviews, and cost per ticket solved. Build and maintain clear, repeatable systems and resources that enable efficient work: Up-to-date training materials and knowledge bases Effective macros, scripts, and talking points Simple, well-documented SOPs Context sharing from other departments to improve coordination Customer Advocacy & Insights Act as the voice of the customer across the organization, identifying trends, pain points, and opportunities for improvement. Drive continuous improvement of customer and employee experiences through data-driven analysis and collaboration. Serve as the final escalation point for complex or sensitive customer issues, resolving with empathy and professionalism. Engage directly with customers across channels when needed to model excellence and stay close to the experience. Innovation & Automation Design and implement solutions that reduce inbound volume by addressing root causes and improving processes. Leverage automation, AI, and improved workflows to streamline response time and enhance quality. Continuously optimize self-service tools, help center content, chat prompts, macros, and training materials to empower both customers and agents. What Success Looks Like High team member morale CSAT consistently above 90% One Touch Tickets increased by 25% Average call wait time below 2m About You You're a builder and mentor who loves creating clarity in complexity. You know how to blend empathy and analytics to inspire both customers and teams. You're comfortable in fast-moving environments and can turn feedback into scalable systems. Bachelor's degree required 5+ years of experience leading a Customer Experience team Strategic thinker, able to solve problems quickly and efficiently Professional, positive, sincere, adaptable, and a quick study Natural leader with the proven ability to lead a team to achieve a shared goal Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily Able to prioritize multiple tasks without letting a single detail slip through the cracks Understanding of key performance metrics for employees and department Extra Credit Experience designing or re-architecting CX operations for scale Proven track record leading hybrid teams (in-house + outsourced) Hands-on familiarity with CX automation tools, AI chat, or CRM optimization Success collaborating with Product and Engineering to close feedback loops Proficient in Gorgias, Talkdesk, Shopify Work Environment We take great pride in our hometown of Chattanooga and our multiple facilities here: our downtown office and our new digitization plant, where thousands of family memories are carefully handled and converted every day. This role is based in the recently remodeled CX floor inside the plant. Why Join Us We are at an exciting inflection point, transforming from a one-time digitization service into a lifelong platform for preserving and sharing family stories. As our Head of CX, you'll shape how millions of families experience that transformation.

Senior Lean and Business Process Improvement (BPI) Expert - U.S. We are seeking a strategic and execution-focused Senior Lean and Business Process Improvement (BPI) Expert to drive operational excellence across complex, cross-functional processes-specifically in planning, order management, fulfillment, and billing/invoicing. This role will partner closely with business units, IT, and customer-facing teams to identify inefficiencies, eliminate waste, and implement scalable solutions that improve cycle times, reduce errors, and enhance customer satisfaction. What will you do? Lead end-to-end process assessments and gap analyses across order management, order fulfillment, and billing/invoicing workflows. Use Lean, Six Sigma, Kaizen, and BPI methodologies to identify and implement process improvements that drive measurable business outcomes. Facilitate value stream mapping, root cause analysis (RCA), and process reengineering workshops with cross‑functional stakeholders. Develop and maintain detailed process documentation, including SOPs, swimlane diagrams, and future‑state process maps. Collaborate with IT and business teams to align process improvements with digital automation, ERP enhancements, or workflow tools. Define and monitor key performance indicators (KPIs) for process efficiency, accuracy, and customer satisfaction; recommend course corrections as needed. Influence leaders to make decisions on “to‑be‑processes” with a goal to simplify, standardize, scale-thereby improving cycle time, customer experience, and productivity. Support change management and training initiatives to drive adoption of new processes and systems. Champion a continuous improvement mindset across teams and mentor junior team members on Lean and BPI best practices. Train, mentor and certify team members on BPI methodology and achieve yellow and green belts. Reporting Structure VP of Customer Execution and Program Office Compensation & Benefits For this U.S. based position, the expected compensation range is $160,800.00 - 241,200.00 per year, which includes base pay and short‑term incentive. Benefits include medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks (credits to apply toward benefits), flexible work arrangements, paid family leaves, 401(k) + match, well‑being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. Qualifications Bachelor's degree in Business, Industrial Engineering, Operations, or related field; Master's degree or MBA preferred. 10+ years of experience in process improvement, operational excellence, or business transformation, with a focus on Quote‑to‑Order and Order‑to‑Cash process lifecycles, AND specifically on Customer Project Deployments. Proven track record in leading Lean or Six Sigma projects (Black Belt preferred) with tangible impact on cycle times, cost savings, or quality. Deep understanding of complex order management, fulfillment logistics, and invoicing/billing processes, ideally in a global or matrixed organization. Experience with ERP systems (e.g., SAP, Oracle), process mining, workflow automation tools, and data analytics platforms (e.g., Power BI, Tableau). Strong facilitation, stakeholder management, and communication skills, with the ability to drive alignment across technical and non‑technical teams. Results‑driven, analytical mindset with a passion for solving operational challenges and delivering customer value. Preferred Certifications Lean Six Sigma Black Belt PMP or Agile Certification Certified Business Process Professional (CBPP) or similar Application You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Execute assigned basic, promotional, and seasonal merchandising activities. Perform Opening/Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner. Recovery of merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities. Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals. Operate cash register/computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures. Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Operate Forklift and Baler. Complete all documentation associated with any of the above job duties. Obtain license or certifications as needed by the business. May be required to perform other duties as assigned. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. Preferred knowledge, skills or abilities Basic computer skills. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. Working Conditions Working environment is favorable, generally working inside with moderate noise. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Physical Requirements Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to handle and be in contact with birds/poultry. Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). Ability to successfully complete all required training. Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. This position is non-sedentary. Ability to successfully complete training and certification for various business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.

Hiring at up to $15 per hour for Leadership qualities! You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. You support the Restaurant Leader (RL) by running great work shifts and meeting Taco Bell standards. You take ownership to solve problems and become part of the solution. You seek help as needed and are willing to help and guide others. Ensure team members complete tasks as assigned and serve safe, quality food with a “Here to Serve” attitude. You help create an environment that Team Members want to work and our customers to visit. Key Behaviors - Solving customer complaints and winning them over again - Providing positive, constructive feedback to team members - Being open, honest and transparent with the Restaurant Leadership Team - Following safety & security, cash management, inventory, and labor policies and procedures This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. Nashville, TN Distribution Center Only Pay Range: $71,900.00 - $92,800.00 - $113,700.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.) Regular Associate Benefits Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture. Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount. Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

Join our Nuclear Services Group as an Engineering Site Lead for our client site in Spring City, TN. In this role, you'll lead pre-job safety briefs, identify new business opportunities, and serve as the key liaison in weekly client interface meetings, providing on-site support to drive project success. This is for Watts Bar Nuclear Plant. If you're passionate about engineering excellence and thrive in a collaborative environment, this is the perfect opportunity for you! Responsibilities Imagine a day where you're at the heart of project execution, ensuring design changes are seamlessly integrated and project schedules stay on track. From leading client meetings to uncovering new business opportunities, you balance technical precision with strategic insight to deliver top-tier results while fostering strong relationships and ensuring safety and success on every project. Design and Engineering: Prepare and/or review design change packages and other engineering deliverables, coordinate attendance at design review meetings, and coordinate site deliverable reviews and approvals Project Management: Track project schedules and resource loading, lead weekly client interface/project status meetings, and provide other on-site support as needed Safety and Compliance: Perform pre-job safety briefs and assist with walk-downs and data gathering Business Development: Develop and identify new business opportunities Qualifications Bachelor's Degree in Civil or Electrical or Mechanical or Nuclear Engineering (related engineering degrees will be considered) Minimum 5 years of engineering experience, preferably in nuclear power or heavy industry Strong communication skills Project Management experience beneficial Design Engineering or field experience beneficial Ability to gain and maintain unescorted access at nuclear sites #LI-SH7 Additional Information About ENERCON: At Enercon Services, Inc. (ENERCON), we're driven by our people-and we're proud to offer rewarding careers in a culture of excellence. We provide a comprehensive benefits package and professional development opportunities that support your long-term growth. What We Offer: Enjoy full benefits for you and your dependents starting day one, no waiting period Flexible work arrangements, including hybrid and alternative schedules 401(k) with employer matching Tuition reimbursement Professional Engineer (PE) license support and incentives Want to see the full picture? Click HERE to see our Comprehensive Benefits Salary Range Information: If a salary range is listed, it reflects the typical range for this full-time position based on the role, level, and location. Individual compensation within the range will be determined by factors such as work location, relevant experience, job-related skills, and education or training. Eligibility to Work: Candidates must be legally eligible to work in the US without requiring current or future sponsorship. Ability to pass a pre-employment and random drug and alcohol screenings, ENERCON and client specific background checks, and annual motor vehicle record (MVR) according to company and client policies. Equal Opportunity Employer: ENERCON does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Connect with Us: *************** | LinkedIn

GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals: Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture Company leaders have many years of hands-on Field Service experience in this industry and many others Tremendous focus is placed on employee technical and leadership development Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides Company-wide commitment to promoting a strong work/life balance An employer-of-choice for Veterans with technical backgrounds The Site Leader will provide world class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Site Lead is required to work in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience. DUTIES & RESPONSIBILITIES: ROLE SUMMARY Provide jobsite construction and technical leadership for large projects Working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment Leads a multi-disciplinary on-site team consisting of Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site Leads and supports start-up and site testing activities for assigned projects Ensure sufficient manpower on-site each day to perform start-up and site testing work Assist during start-up and site testing as necessary, depending upon man-power availability and site location Provide daily status reports to Service Management, Project Management and sales rep TECHNICAL RESPONSIBILITIES Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY RESPONSIBILITIES Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion Responsible for the adherence and administration of all site and Vertiv Safety policies on job sites Operates in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - “14 hours rule” Report all work related accidents or injuries within 24 hours to the appropriate personnel Must be a role model to fellow associates with regards to safety by setting a positive example Lead by example with the use of STOP WORK Authority, Good Catch engagement, and timely closure of necessary corrective/preventative actions ADMINISTRATIVE RESPONSIBILITIES Ensure adherence to Vertiv Warranty process in partnership with Project Manager Provide accurate and timely reporting in accordance with published guidelines Timecards, expense reports, mileage reports, SR/task closure, forms, et al. Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems Maintain company property according to company policies Credit cards, PPE, test equipment, laptop, smartphone, et al. CUSTOMER SATISFACTION RESPONSIBILITIES Provide proper and adequate communication to internal and external customers Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations Maintain customer satisfaction rates according to company guidelines PERSONAL PERFORMANCE EXPECTATIONS Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity Capable of making timely decisions, technical and commercial, under pressure Maintain productive utilization rate according to company guidelines Adhere to company dress code and safety regulations Understand and comply with company startup/escalation process and procedures In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv Behaviors Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al. Ability to handle stressful situations and provide a calming effect to customer High level of diplomacy when interacting with internal and external customers QUALIFICATIONS: Experience (one or more of the following) ASEET or ASMET preferred Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or hvac equipment preferred Six years military experience in a related field Minimum 2 years of experience in Industrial construction management Interpersonal Skills Vertiv Behavior practitioner Strong organizational skills Independent operator Strong verbal and written communication skills Able to build and maintain trusting customer relationships Collaborative and cooperative in high-stress environments Able to communicate at all levels of an organization with a base level of executive presence Able to quickly respond to changing customer priorities without disruption or resistance Must be able to read and interpret electrical one-line diagrams and blueprints In all aspects of the job, need to lead by example, and held to a higher standard of conduct Product certifications up to date Meet all aspects of the job description Performance evaluation rating of meets all aspects of job requirement or better Consistent performance and customer relation skills Technical skills Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision Ability to summarize and report all work related tasks performed Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation Recommend and direct activities at a customer site by leading technical activities of other technicians Provide on-site customer consultation with the assistance of Project Leader(s) Capable of providing project leadership and on-site direction for assigned projects Expert in COHE procedures Expert in site acceptance testing procedures and equipment Computer skills Advanced word processing, report generation Spreadsheet processing Electronic mail Test equipment and data analysis programs Familiarity with computer networks Mechanical aptitude WORKING CONDITIONS: Job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months duration based upon the scope and schedule of the project If assigned a project not located in the vicinity of Site Leader residence, travel will consist of a field rotation that includes (3) consecutive weeks on the customer site followed by (1) week of a service break in their home office whereby the Site Leader is expected to work their minimum of 40 hours on billable tasks and any administrative duties (i.e. Safety training, cycle counts, etc.) as necessary Jobsites consisting of industrial new construction (greens field) or retrofit construction (browns field) Flexible schedules (weekends, evenings, and holidays) Valid driver's license Deployable in the event of emergencies PHYSICAL REQUIREMENTS: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Supervisor - Service Operations JOB PROFILE The Supervisor-Service Operations position is responsible for managing all skilled service mechanics/technicians, support staff at the designated location. Assigns work & directs staff to ensure that safe, appropriate and efficient repairs are performed. Interacts with customers and other supervisors regarding service progress. ABOUT THE COMPANY Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider. BASIC REQUIREMENTS High school diploma required, college and/or technical education preferred. Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred. Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment. Able to work a flexible schedule, including nights, weekends and on-call hours as required. Demonstrated professionalism, integrity, adaptability and a strong customer service focus. Sense of urgency and self-initiative, and the personal drive for success. Excellent communication skills. Must be able to travel as required for meetings and training (less than 15%). RESPONSIBILITIES Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers. Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules. Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status. Conduct annual performance reviews for assigned operational unit. Investigate & document events of work related Injury and/or property damages. Maintain effective work, vacation and training scheduled for assigned staff. Submit accurate time records related to work performed and/or hours worked. Respond to customer inquiries related to service. Safety Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities. Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job. Customer Satisfaction Respond to all customer requests in a professional and courteous, timely and responsive manner. Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism. Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. Business Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment. Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks. Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work. Maintain company and product confidentiality. Attend and participate in all meetings, trainings, and activities as required. Adhere to all Company policies and departmental procedures and rules. All other duties as assigned. Work Conditions Maintain a clean, safe working environment. Communicate effectively, verbally and in writing. Must be honest, reliable, and dependable, and display a positive attitude. Must be able to work well under occasional pressure or within work standards and deadlines. Must be able to work independently and/or with others in a team environment. Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed. Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance. Physical Requirements Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. Able to lift up to 20-50 pounds occasionally. Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. About the Role As the Datacenter Technician Lead at xAI Memphis, you will oversee the health and performance of our server and network infrastructure across data centers and global points of presence. You will lead a team of technicians, ensuring optimal operations and continuous improvement in our two most critical metrics: mean time to detect (MTTD) and mean time to repair (MTTR). Your role encompasses hands-on technical leadership, process optimization, and cross-functional collaboration to maintain and enhance our data center operations. Responsibilities Lead and mentor a team of data center technicians, fostering a culture of excellence and continuous improvement. Oversee the installation, maintenance, and troubleshooting of server and network infrastructure. Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning. Develop and enforce standard operating procedures (SOPs) and ensure adherence to safety protocols. Coordinate with engineering and provisioning teams to ensure seamless hardware intake and repair processes. Utilize internal applications for inventory and asset management, ensuring accurate tracking and reporting. Manage data center operations tickets via Jira, ensuring timely resolution and documentation. Collaborate with cross-functional teams to design and implement network layouts and solutions. Lead initiatives to improve operational efficiency and reduce downtime. Provide on-call support and respond to critical events as needed. Required Qualifications High school diploma or equivalency certificate. 6+ years of experience working with server, storage, compute, and network hardware. 6+ years of experience troubleshooting and repairing servers and networking infrastructure. 5+ years of experience in inventory management, including ordering, receiving, and shipping server and network equipment. Proven leadership experience in a data center or technical operations environment. Preferred Qualifications Strong Linux skills, including navigating system directories, manipulating files in the Linux shell, user permission configuration, and package installation. Experience with Python, Bash or other scripting languages. Experience leading data center infrastructure projects. Familiarity with structured cabling (copper/fiber) and power and cooling concepts inside the data center. Excellent prioritization and time management skills. Ability to work in a fast-paced environment and maintain attention to detail. Additional Requirements Position is subject to pre-employment and annual post-employment background checks. Ability to lift up to 35 lbs. unassisted. Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear. Comfortable working in an environment requiring exposure to noise. Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required. xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states. Services include diagnostic assessment, medical management, psychotherapy, and TMS and Spravato treatments along with Intensive Outpatient Services for adolescents and adults. Founded in 2001, Athena Care is “in-network” with most major insurance plans. Athena Care is currently seeking a Supervisor of Medical Support Services for our Nashville and surrounding clinics with a schedule of Monday - Friday, 8am - 5pm. The Supervisor, Medical Support Services, provides leadership, oversight, and operational supervision for Athena Care's medical support teams, with primary responsibility for Medical Technicians (in-clinic) and Medical Technician Phone Line / Float staff workflows. This role ensures high-quality clinical support for medication providers and interventional psychiatry programs (Spravato, IM Ketamine, TMS), while maintaining strong compliance with training standards, clinical documentation requirements, patient safety protocols, and regulatory requirements. The Supervisor should be comfortable responding to clinical inquiries from the medical technicians when they need guidance but may not need the provider. The Supervisor, Medical Support Services, serves as a key liaison to medication providers and clinical operations leadership, ensuring Medical Technicians deliver consistent, compliant, and patient-centered care across all assigned locations and phone-based support functions. Requirements Core Job Duties & Responsibilities 1. Team Leadership & Staff Supervision Serve as the primary supervisor for Medical Technicians and Phone Line/Float Medical Technician staff. Provide coaching, guidance, and performance feedback through ongoing mentorship and routine check-ins. Manage accountability, attendance, and performance improvement plans as needed. Support recruiting needs through interviewing, selection input, onboarding, and new hire training. Provide retraining or corrective action when gaps in performance or compliance are identified. 2. Clinical Operations Oversight (Spravato / IM Ketamine / TMS) Ensure Medical Technicians follow provider-established protocols and guidelines for interventional psychiatry services. Ensure high-quality patient observation, patient engagement, and therapeutic support practices are maintained across all services. Oversee controlled substance workflows and ensure ordering, inventory, and storage are completed in compliance with DEA/FDA requirements. Coordinate logistics and ensure readiness for daily treatment schedules at all sites. May require some hands-on direct patient care for IV Ketamine with the oversight and support of our medical team. 3. Phone Line / Float Operations Supervision Oversee phone line clinical support workflows including patient calls, texts, voicemails, messages, and faxes. Ensure staff appropriately delegate clinical concerns to providers and respond to patient needs in a timely and professional manner. Ensure workflows for pharmacy communications, appointment support, and patient triage are consistently followed. Manage float scheduling and clinic coverage across Middle Tennessee sites to ensure operational continuity and patient care needs are met. 4. Training & Ongoing Education Ensure continuing education and competency validation occurs regularly to maintain clinical excellence and compliance. Maintain accurate training documentation and ensure all staff meet required competencies. Ensure staff have proper support for EMR documentation standards and workflows. 5. Compliance, Audits & Quality Assurance Conduct routine audits for interventional psychiatry programs and phone line operations to ensure compliance and quality. Monitor documentation compliance in EMR and ensure staff documentation meets standards. Ensure compliance with regulatory requirements including OSHA, CLIA, HIPAA, CMS, and applicable state oversight requirements. Identify and resolve issues impacting patient experience and provider support, escalating as needed. 6. Performance Metrics & Monitoring Monitor and manage phone line team performance expectations using established metrics. Ensure phone line teams are meeting targets related to: Call and text acceptance rates Availability standards Average handle time expectations Schedule adherence Prior authorization completion targets Provide monthly performance reviews, coaching, and support plans to drive improvement. 7. Inventory, Supplies & Facility Readiness Manage inventory and ordering for onsite labs and interventional psychiatry programs including TMS and Spravato supplies. Ensure supplies are stored safely and appropriately, and that clinics remain fully stocked for daily operations. Monitor and ensure accuracy of clinical logs (e.g., refrigerator logs, controlled substance tracking, treatment logs). 8. Provider Support & Patient Access Act as liaison between medication providers and medical support teams to ensure smooth workflows and strong communication. Support appointment scheduling when needed and ensure adequate coverage at all sites. Ensure REMS enrollment and payer requirements are met for Spravato program participants. Job Requirements & Qualifications Education / Experience Associate's degree or higher in related field preferred. Prior experience in mental health or interventional psychiatry environment preferred (TMS and/or Spravato). Prior experience managing clinical or medical support teams preferred. Licenses / Certifications Current, unrestricted LPN or RN license issued by the state of TN required. Current CPR/BLS certification required (may be obtained prior to start date). Valid driver's license and ability to pass MVR screening requirements. Knowledge, Skills & Abilities Strong understanding of psychiatric disorders and interventional psychiatry treatment protocols Knowledge of regulations and compliance standards (OSHA, CLIA, HIPAA, CMS, etc.) Ability to complete manual vitals and perform blood draws Ability to train others effectively and coach performance improvement Strong organization, problem-solving, communication, and professional judgment Physical Requirements Office-type role with limited reaching, pulling, pushing, or carrying. Salary Description $75,000 per year

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Organization Overview: For 140 years, Lilly has manufactured medicines that improve people's lives around the world. We produce our medicines using some of the most sophisticated manufacturing technologies and rigorous quality standards. Lilly Manufacturing strives for excellence in its process, standards, procedures and behaviors to develop medicines with safety first and quality always. Lilly is currently constructing an advanced manufacturing facility for production of API molecules located in Lebanon, IN. This facility is Lilly's largest investment in manufacturing capacity and is intended to provide APIs for current and future products. This is a unique opportunity to be a part of the leadership team for the startup of a greenfield manufacturing site, and the successful candidate will help to build the organization, the facility and the culture to enable a successful startup into GMP manufacturing operations. Position Brand Description: The Supervisor Manufacturing Operations is directly responsible for managing the manufacturing operations for their respective area and shift. The Supervisor Manufacturing Operations is responsible for the day-to-day management of production activity in the assigned area in order to meet all health, safety, environmental, and quality standards. The Supervisor Manufacturing Operations role is the management representative for one shift in one of the following manufacturing areas: Peptides purification and synthesis, Oligonucleotides or Small Molecules. The role is responsible for the supervision of operators involved in the direct execution of manufacturing operations (per SOPs and operational execution instructions) in order to safely and compliantly support the manufacturing of high-quality medicine to meet production schedules. The Supervisor Manufacturing Operations provides leadership and ensures that appropriate staffing is in place. The role will ensure equipment is maintained in a state of compliance and processes in a validated state for their respective area and shift. In the project delivery phase and startup phase of the project (startup expected 2025 to 2027), leadership roles will be fluid and dynamic as we endeavor to support the project delivery, build a new organization, develop and implement the necessary systems and business processes required to support GMP operations, and build the site culture. This will require significant collaboration, creativity and resilience as the site grows to a full scale GMP manufacturing through start up. Responsibilities: Daily Operations/Business Management: * Build and promote a strong Safety and Quality culture. Maintain a safe working environment and conduct operations activities in a manner that protects safety, environment and quality. * Ensure operations maintain compliance with all regulatory requirements at all times. * Ensure manufacturing area appropriately supports the execution of the production plan for the site. * Ensure consistency of operations on designated shift through active engagement on the floor. * Ensure audit action items assigned to operations are completed in a timely manner. * Set objectives and development plans for operators. Respond to employee relations issues with operators on shift and escalate to management where necessary. * Manage events as required, ensuring appropriate communication within the team and with external teams. Provide input to investigations. * Build and develop a team, creating clear common purpose and promoting good team spirit. * Ensure that operators are appropriately trained, and that operating procedures and training material are available and current. * Communicate appropriately with operators regarding site objectives and team business. * Ensure the team is adequately resourced to meet the business objectives appropriately managing overtime as necessary. Specifically, during the startup phase of the Lebanon API site (2025 to 2027) leadership will be expected to be collaborative, inclusive, and support the broader team to: * Build the organization with the necessary capability, capacity and culture to operate this facility to the highest standards of operational excellence. * Develop and implement the systems and processes needed to run the site, leveraging existing Lilly knowledge and practices where necessary, but also incorporating external experiences and learning. * Ensure regulatory compliance and operational excellence by supporting lean principles in their respective area. * Support the project team as they deliver the facility to the site team, by providing feedback and support. Basic Requirements: * High School Diploma or equivalent * 5+ years' experience directly supporting an API or chemical manufacturing operation or equivalent * Chemical synthesis experience or equivalent chemical processing experience * Demonstrated leadership experience * Skills in providing/receiving feedback and creating employee development plans * Basic computer skills (desktop software) are required * Solid understanding of FDA guidelines and cGMP requirements * Ability to work 12-hour shifts * Ability to work overtime as required Additional Preferences: * Bachelor's or Associate's Degree in science, engineering, or technical field * Previous experience in facility/area start-up environments * Previous experience in pharmaceutical manufacturing operations * Ability to travel to other Lilly locations for training purposes * Knowledge of lean manufacturing principles * Ability to work with a team, make independent decisions, and influence diverse groups. * Ability to instill teamwork within the shift and demonstrate key interpersonal skills. * Ability to communicate verbally and in writing to various audiences, particularly one-on-one coaching and feedback with direct reports. * Excellent interpersonal, written and oral communication skills * Strong organizational skills and ability to handle and prioritize multiple requests. * Strong technical aptitude and ability to train and mentor others. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $35.33 - $51.83 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly

Call Center Supervisor Remote: Georgia, South Carolina, Tennessee Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. Position Overview: Our dynamic Operations Contact Center is currently in search of a Candidate Services Supervisor for our Registration and Scheduling team. To be successful in this position, the Contact Center Supervisor must demonstrate a focus on motivating/coaching others and leading by example. They must possess a sense of urgency, responsibility, independence, confidence, self-motivation, and flexibility. They must be detailed-oriented and be able to manage a team and multiple projects simultaneously. This position focuses on timely customer service with a keen focus on keeping up to date in this ever-changing environment. Job Type: This is a leadership role. This role will have direct reports. Major Responsibilities: Lead a team of 12+ direct reports; inspire, coach, develop, and motivate them to ensure they are providing world class customer service in all customer interactions, delivering their commitments, and maximizing their potential Oversee the day-to-day operations of your assigned program and ensure that each individual meets program goals, such as service levels, quality, and staffing are met and exceeded consistently Drive a culture of continuous improvements, new approaches, and personal excellence Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable Work constructively with other functional areas throughout the organization, such as your peer group, quality assurance, training, and recruiting to share ideas and leverage best practices Develop and audit quality assurance strategies to ensure the delivery of world class service Be an ambassador for the Prometric culture - role model our values in everything you do Be a subject matter expert on the supported programs and area of the client's business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions Core Hours of Operation: Mon-Fri 8am-6pm est. Available to work flexible hours as required. Ability to travel as needed Qualifications: 3+ years in a Customer Service / Call Center environment with a minimum of 4 years overall in a leadership position Leading remote work teams experience preferred, not required Strong understanding of call center environment and the key levers to enhance performance and achieve financial targets Result-oriented with a commitment to achieving personal, department, client, and company goals Ability to work in an ever-changing and fast paced environment and maintain focus on key priorities despite conflicting demands Impactful communication both written and verbal Ability to build a highly engaged, committed and empowered workforce Must possess great people skills with an ability to relate to and to motivate people of diverse backgrounds and ages Experience providing customer service online via chat Bachelor's degree preferred, not required For more information, please visit *****************

The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients. The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to also provide clear, concise, professional, and accurate feedback to direct reports. Transdev is proud to offer: * Competitive compensation package of minimum $62,400 - maximum $74,880 Benefits include: * Vacation: minimum of one (1) week * Sick days: 5 days * Holidays: 6 days * Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-termdisability, voluntary long-term disability. Key Responsibilities: + Operate and Maintain Transdev's high standard of safety + Be the deputy for technology by communicating courteously always with management, clients, engineers, and the public + Ensures that delays in service are recorded and communicated. In addition, make sure all accidents or breakdowns are handled appropriately + Responds to system emergencies; investigates and completes accident reports, incidents, safety escalations, and customer complaints; including post-accident drug and alcohol testing according to policy + Monitors and records employee absence and tardiness + Conducts applicable shifts pre-brief and debrief meetings, communicating announcements to the team + Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders + Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution + Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives + Maintain high degree of confidentiality of all information + Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others + Ensuring timely shift start and efficient vehicle deployment + Responsible for covering any day to day operational needs in case of call outs or staff shortage + Ensure the Transdev managed fleet of vehicles remain operational by being responsible for day-to-day maintenance, procuring supplies, and maintaining relationships with third party vendors. + All other duties as required Required Knowledge Skills and Abilities (KSAs): + Proficiency with using a touchscreen smartphone + Ability to use a computer to generate reports and schedules + Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes + Good written and oral communication skills + Ability to organize and perform work efficiently with strong attention to detail + An awareness and willingness to use Operational Excellence tools and techniques + Excellent written and verbal communication skills + Ability to communicate effectively to a large group of people + Experience with performance metrics and process improvement + Ability to work for different managers + Proven track record of meeting or exceeding of department performance goals + Demonstrated problem solving skills and analytical skills + Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed + Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments + Punctual, reliable, and team player + Must be able to type at least 40 adjusted wpm Required Education and Experience: + Associates degree (and / or equivalent job experience) + 1 year Autonomous Vehicle Operations experience + Experience with program management tools and Google Workspace + Experience in vendor relationship management + Experience leading teams to a successful conclusion Preferred Education and Experience: + Bachelor's degree or higher + Leadership experience including direct reports Physical Requirements: + Long periods of standing, walking, and sitting + Must be able to withstand working outdoors in inclement weather + Occasionally required to climb or balance; stoop; kneel; crouch; or crawl + Occasionally required to lift and or move up to 45 pounds + May work in extreme heat and cold, and in damp environment with moderate noise + Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer + Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act Pre-Employment Requirements: + Must be 21 years old + All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening + Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program + Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements + Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law + Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it's required + If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local laws. California applicants: Please review here: ********************************************************* for CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 6113 Pay Group: ECH Cost Center: 579 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.

Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Hamilton County Supportive Housing Team Leader today! The Hamilton County Supportive Housing Team Leader Duties: 1. Daily Activities Sign-in to Datis and enter the time that you started working Check Email, check previous days' daily progress notes-ensure accuracy, detail and completion Complete PM Daily Census Notes Walk the facility, Inside/outside, check each room (Ensure all mattress encasements are present and secured) Check freezers/refrigerators, food storage areas for organization needed and assign to staff to complete task. Update menu Check in with staff on 15- hour Psychosocial education groups and chore activity (Make sure client scheduled for deep clean stays home for the day) Facilitate shift change report (Make sure your staff are reading pass-down emails) Discuss your findings from your morning walk with 1st and 2nd shift Participate with staff in food preparation/cleaning/documentation/client interaction to ensure quality and consistency Update client appointment calendar Screen PRN candidates on your assigned day Make sure you enter the time you stopped working at end of day 2. Weekly Conduct and document weekly supervision with full-time staff/ schedule PRN staff for supervision as needed. Check CSR spreadsheet and update Create shopping list and pick up order(s) Place food bank order and pick up Report facilities issues to Property Manager Turn in expense requests/update Sun Trust P-card site Update Treatment plans every 3 months (90 days) Ensure staff are adding documents to black medical records bag Ensure 3rd shift staff are replacing each client's 15 hour psychosocial for the week on Sundays. 3. Monthly Monthly Fire Drill Vehicle inspection Update and submit CSRs Staff Schedules complete for the following month by the 15th of each month. Menu/group-activity schedule due by the 25th Print and post paperwork by the end of the month EAP drills every quarter JOB PURPOSE/SUMMARY Summary of role of team: Ensure the implementation of daily activities for clients in the supportive housing program. This includes activities designed to encourage client involvement in daily living skills, building upon the clients' individual strengths with an emphasis on recovery-based concepts, and ensure activities, both on-site and off-site are community based. Summary of position: This position will ensure the implementation of daily activities for clients in the supportive housing program. This includes activities designed to encourage client involvement in daily living skills, building upon the clients' individual strengths with an emphasis on recovery-based concepts, and ensure activities, both on-site and off-site are community based. Is responsible for the direct supervision of the Mental Health Technicians and client's care, which requires a high level of interpersonal and supervisory skills, knowledge of recovery as it applies to the mental health setting and a high level of organization. Must be able to work flexible hours to meet the needs of the program, especially in regard to 24/7 programming, which entails a minimum of 40 hours a week, including a minimum of 1 week per month of 24 hour on-call, and on-site coverage during holidays with compensation of 9 additional holiday days per year. This individual will also be responsible for acting as a liaison with community agencies and families to advocate for the rights and preferences of clients and to facilitate the treatment process, provide advocacy, linkage, and referral services, provide mental health assessments and evaluations, facilitate groups, complete all documentation in a timely manner, participate in treatment team meetings with client's prescriber, participate in other related meetings as needed or as requested by clients and/or families, interface professionally with other agencies involved in the ecology of the family, provide therapeutic support and crisis intervention, uphold center policy and procedures, CARF standards, licensure requirements, MCO requirements, have knowledge/education in RE-ED philosophy and perform other duties as assigned. TYPICAL WORKING CONDITIONS/ENVIRONMENT In a group home or other residential facility JOB DUTIES/RESPONSIBILITIES This is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change s, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Productivity Takes a lead role in hiring and retaining staff-maintains appropriate level of staffing Fills staff vacancies within 2 weeks of previous employee's termination Trains staff regarding program P&P Submits all concurrent reviews after Services Coordinator reviews each month Maintains regular office hours with variances approved by Housing Coordinator Assists in filling bed vacancies as required to ensure housing census goals Completes client's treatment plans/crisis plans; due every 3 months 100% of the time Ensures each supervised housing tech completes notes at the end of each shift Reviews all daily housing shift notes and MAR and any other Mental Health Tech documentation for accuracy and completeness ensuring all funder and CARF guidelines are met Will complete weekly note after the review of all mental health tech and housing documentation for the week Ensures each supervised housing tech attends quarterly meetings Ensures each Mental Health Tech completes required CARF training modules (Relias) Provides direct supervision weekly to Mental Health Tech and assists with personnel issues including approval of time off requests, timesheets and corrective action when warranted As needed, covers shifts to ensure staffing ratio of up to 12:1 2. Case Manager Serve as advocate/liaison for supportive housing clients to secure services and reduce barriers to those services. Comply with all clinical record-keeping responsibilities including, but not limited to: monthly and semi-annual productivity reports, group sign in sheets. Maintain records of referrals and resources provided in Athena Attends and is timely to weekly Team meetings Attends supervision with supervisor on a weekly basis without tardiness Returns all texts/calls within 30 minutes of receiving the text/call. When on call during after hour's staff returns all frontline staff texts/calls within 30 minutes of receiving the text/call in response to the need of the front line staff member. Responds to all flags, emails and voicemails within 2 business days Maintains regular office hours with variances approved by Supervisor 3. Reporting Verifies and completes daily the PM Daily Census (Heads on beds) Submits monthly menu to Housing Services Coordinator by the 25th of each month Ensures supervision logs are submitted to HR monthly Submits a monthly staffing schedule to services coordinator by the 25th of each month Maintains accurate spending records by ensuring receipts are uploaded and coded in SunTrust within 3 days of purchase and ensures all are coded by the end of each week Meets Program Clinical Needs Works in a multi-disciplinary team to meet the needs of the population and oversees house standards Handles client inquiries and addresses issues as appropriate Assists with and obtains mileage forms as necessary Responds to all flags, emails, and voicemails within 2 business days Completes and ensures all chart documentation within 2 business days Provides coverage as needed to meet standards of program Ensures clients are taken to Social Security office with their lease within 5 days of admission into housing to change their address and take care of any concerns in regards to their income Ensures clients are scheduled for an initial mental health intake within 7 business days of admission into housing Ensures clients are scheduled for a medical/health physical within 30 days of admission into housing, or ensures a physical was done 90 days prior to admission into housing and obtains documents for medical record Applies for food stamps for the client within 7 days of admission into housing Provides an accurate monthly coordinated schedule of activities by the 25th of each month Provides frontline staff with needed resources for daily Psycho-educational groups that coincide with the client's treatment plans Ensures the 15-hour Psychosocial Training Record is updated every 3 months in conjunction with treatment plans, this includes highlighting each area of training that correlates with each new treatment plan Ensures that the pass-down log is being utilized and reviewed, confirmed by the signature of each staff member from each shift Ensures all Patient health information is sent to medical records on a daily basis and that medical records are requested each time a client is seen by a provider in the community, unless paperwork is sent with the client Update and maintain the medications coming in and out of the house by updating and ensuring that the MAR is accurate and reflects the client's current medications prescribed 4. Promotes and Maintains Positive Teamwork Organizes and develops team cohesion during weekly meetings with other housing Team Leaders and Services Coordinator Meets with staff in supervision on a consistent basis (once a week) to address and identify any concerns Communicates with PRN staff when needed and is made available once a week to support staff and assist with any concerns or needs staff may have Demonstrates consideration and concern for fellow workers and promotes harmonious relationships and attitudes 5. Networking Maintains positive relationships with internal departments to meet program needs and maximize growth Develops a positive working relationship with outside agencies to meet program needs Gives and receives appropriate feedback Communicates directly and approaches conflict with a problem-solving approach COMPENSATION: Starting salary for this position is approximately $17.40/hour - $19.85/hour based on relevant experience and education. Schedule: Must be able to work flexible hours to meet the needs of the program, especially in regard to 24/7 programming, which entails a minimum of 40 hours a week, including a minimum of 1 week per month of 24 hour on-call, and on-site coverage during holidays with compensation of 9 additional holiday days per year. Travel: Maintaining a dependable vehicle and certified driver status is a condition of employment. Certified driver status includes having a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history. Must be capable of driving your personal vehicle to transport clients as necessary. Driving the Center van to transport clients is expected of staff in this position and requires the individual to be eligible for coverage under HRMC insurance policy. Must be capable of driving your personal vehicle to transport clients and/or conduct Center business as needed. Equipment/Technical Competency: Proficiency utilizing computers, cell phone, text messaging, and email are all required for this role. Must have the ability to document in the Electronic medical record using correct grammar, punctuation, and spelling. Equipment/Technology: This position does require use of computer, Microsoft office, Excel, virtual meetings, outside agency portals, cell phone, text messaging, and email capabilities. QUALIFICATIONS - Hamilton County Supportive Housing Team Leader Experience / Knowledge: Minimum of two years of related work experience Education / License: High School Diploma and 10 years' experience in direct care or a Bachelor's Degree in health related field of counseling, psychology, social work, sociology or a behavioral science field with course work or experience in the area of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual and developmental disabilities. 2 years of supervisory experience preferred. Physical/Emotional/Social - Skills/Abilities: Possible exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Must pass a drug screen and background check. Required to be certified in, and effectively implement, verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to, grasping, holding another person, getting down on knees, running, and walking. Must be capable of assisting in utilizing non-violent methods of crisis intervention including therapeutic holding. Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings. Maintaining a dependable vehicle and certified driver status is a condition of employment. Certified driver status includes having a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history. Must be capable of driving your personal vehicle to transport clients as necessary. Driving the Center van to transport clients is expected of staff in this position and requires the individual to be eligible for coverage under HRMC insurance policy. Must be capable of driving your personal vehicle to transport clients and/or conduct Center business as needed. The necessary skills for this position include the ability to exercise sound judgment under pressure, utilize effective decision-making skills, set and demonstrate appropriate boundaries, be an empathetic listener, have flexibility, willingness, and adaptability to working with diverse populations, effectively balance supervisory role with direct care, communicate effectively and possess good time management and organizational skills. Location: Hamilton County, Tennessee NHSC Approved Site Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 19.85-19.85 Hourly Wage PIf698f8e02189-26***********3

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Job DescriptionBenefits: 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Support Services SupervisorStatus: Full-Time, Non-Exempt Reports To: Support Services Manager Position Summary The Support Services Supervisor leads front-office operations to ensure patients receive timely, accurate, and professional service. This role oversees support staff, monitors workflow, and supports registration, scheduling, and check-out functions. The ideal candidate is organized, confident, and leads with professionalism, accountability, and teamwork. Primary Responsibilities Supervise and support front-office staff and adjust assignments based on patient volume and workflow Train new employees and reinforce accuracy, service standards, professionalism, and communication Ensure accurate documentation, insurance verification, and referral requirements Support proper scheduling and provide hands-on help during peak patient flow Monitor copay and balance collection; reconcile daily cash drawers Respond to patient concerns professionally and communicate clearly with providers and staff Secondary Responsibilities Provide coverage for registration, scheduling, phones, and check-out as needed Maintain supply organization and coordinate vendor or facility needs Participate in meetings, training, and continuous improvement efforts Follow HIPAA, OSHA, safety, and internal compliance standards Qualifications High school diploma or equivalent required Prior medical office experience preferred Leadership, scheduling, billing, or patient-service experience highly valued Ideal Strengths Strong verbal communication and service mindset Accuracy, attention to detail, and follow-through Calm, professional presence in a fast-paced environment Ability to resolve problems and manage competing demands Compensation & Wage Structure Wage: $20.00 per hour Eligible annually for cost-of-living wage increases, based on organizational guidelines and annual review outcomes Job Details Job Type: Full-time Expected Hours: 40 hours per week Medical Specialty: Dermatology Schedule 8-hour shift Monday through Friday Why This Role Matters This position directly influences the patient experience at check-in, throughout their visit, and during follow-up scheduling. Our team values service, humility, and accountabilityand we are proud of the standard we strive to uphold every day. If leadership through service is important to you, and you enjoy helping a team operate smoothly and efficiently, we encourage you to apply. Employment Contingencies: Employment may be contingent upon background screening, reference verification, and compliance with internal policies.

A global technology company is seeking a Senior Lean and Business Process Improvement (BPI) Expert to enhance operational excellence in Chicago. You will lead assessments and implement process improvements using Lean and Six Sigma methodologies. The role requires 10+ years of experience and strong skills in stakeholder management and communication. A competitive salary package is offered, along with comprehensive benefits including flexible work arrangements and professional development opportunities. #J-18808-Ljbffr

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals: * Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture * Company leaders have many years of hands-on Field Service experience in this industry and many others * Tremendous focus is placed on employee technical and leadership development * Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning * Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more * Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides * Company-wide commitment to promoting a strong work/life balance * An employer-of-choice for Veterans with technical backgrounds The Site Leader will provide world class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Site Lead is required to work in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience. DUTIES & RESPONSIBILITIES: ROLE SUMMARY * Provide jobsite construction and technical leadership for large projects * Working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment * Leads a multi-disciplinary on-site team consisting of Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors * Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site * Leads and supports start-up and site testing activities for assigned projects * Ensure sufficient manpower on-site each day to perform start-up and site testing work * Assist during start-up and site testing as necessary, depending upon man-power availability and site location * Provide daily status reports to Service Management, Project Management and sales rep TECHNICAL RESPONSIBILITIES * Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade * Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY RESPONSIBILITIES * Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion * Responsible for the adherence and administration of all site and Vertiv Safety policies on job sites * Operates in a safe manner in accordance with published safety guidelines * Must wear appropriate PPE as per company guidelines and accordance with job duties * Adhere to work hours policy guidelines - "14 hours rule" * Report all work related accidents or injuries within 24 hours to the appropriate personnel * Must be a role model to fellow associates with regards to safety by setting a positive example * Lead by example with the use of STOP WORK Authority, Good Catch engagement, and timely closure of necessary corrective/preventative actions ADMINISTRATIVE RESPONSIBILITIES * Ensure adherence to Vertiv Warranty process in partnership with Project Manager * Provide accurate and timely reporting in accordance with published guidelines * Timecards, expense reports, mileage reports, SR/task closure, forms, et al. * Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems * Maintain company property according to company policies * Credit cards, PPE, test equipment, laptop, smartphone, et al. CUSTOMER SATISFACTION RESPONSIBILITIES * Provide proper and adequate communication to internal and external customers * Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations * Maintain customer satisfaction rates according to company guidelines PERSONAL PERFORMANCE EXPECTATIONS * Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity * Capable of making timely decisions, technical and commercial, under pressure * Maintain productive utilization rate according to company guidelines * Adhere to company dress code and safety regulations * Understand and comply with company startup/escalation process and procedures * In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv Behaviors * Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al. * Ability to handle stressful situations and provide a calming effect to customer * High level of diplomacy when interacting with internal and external customers QUALIFICATIONS: * Experience (one or more of the following) * ASEET or ASMET preferred * Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or hvac equipment preferred * Six years military experience in a related field * Minimum 2 years of experience in Industrial construction management * Interpersonal Skills * Vertiv Behavior practitioner * Strong organizational skills * Independent operator * Strong verbal and written communication skills * Able to build and maintain trusting customer relationships * Collaborative and cooperative in high-stress environments * Able to communicate at all levels of an organization with a base level of executive presence * Able to quickly respond to changing customer priorities without disruption or resistance * Must be able to read and interpret electrical one-line diagrams and blueprints * In all aspects of the job, need to lead by example, and held to a higher standard of conduct * Product certifications up to date * Meet all aspects of the job description * Performance evaluation rating of meets all aspects of job requirement or better * Consistent performance and customer relation skills * Technical skills * Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision * Ability to summarize and report all work related tasks performed * Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation * Recommend and direct activities at a customer site by leading technical activities of other technicians * Provide on-site customer consultation with the assistance of Project Leader(s) * Capable of providing project leadership and on-site direction for assigned projects * Expert in COHE procedures * Expert in site acceptance testing procedures and equipment * Computer skills * Advanced word processing, report generation * Spreadsheet processing * Electronic mail * Test equipment and data analysis programs * Familiarity with computer networks * Mechanical aptitude WORKING CONDITIONS: * Job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months duration based upon the scope and schedule of the project * If assigned a project not located in the vicinity of Site Leader residence, travel will consist of a field rotation that includes (3) consecutive weeks on the customer site followed by (1) week of a service break in their home office whereby the Site Leader is expected to work their minimum of 40 hours on billable tasks and any administrative duties (i.e. Safety training, cycle counts, etc.) as necessary * Jobsites consisting of industrial new construction (greens field) or retrofit construction (browns field) * Flexible schedules (weekends, evenings, and holidays) * Valid driver's license * Deployable in the event of emergencies PHYSICAL REQUIREMENTS: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to **********************. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.