Team leader/trainer job description

The Task Order Lead manages a team that provides support to MCCOE, DOT in several key functions in order to analyze, design, develop, implement, and evaluate (ADDIE) Mission Command training and education concepts, strategies, scenarios, and other products with appropriately integrated MC Training Support requirements from the Live, Virtual, Constructive and Gaming (LVC-G) training environments and the overarching integrated training environment (ITE) that enable the leaders across the Army's operational, institutional, and self-development domains to train and develop leaders, Soldiers, and units to exercise Mission Command. Key functions of MCCOE, DOT are to: Manage training and education development workload priorities and standards for the MCCOE; provide quality control for MCCOE training and education products accreditation, and certification; develop individual and collective training products for proponent areas discussed above; format and edit individual and collective tasks, training circulars, and training support packages for Mission Command, C2 WFF, and EAB formations. These are enduring Headquarters Department of the Army (HQDA) directed requirements that sustain unit readiness and prepare units to perform DA Mission Essential Tasks (MET) in support of ULO.
Qualifications

Required

+ Ability to manage a team in the performance of required tasks and demonstrated excellence in written and verbal communication skills.

+ Prior military primary staff experience in combined arms formations at the division or higher level.

+ Have completed or be capable of completing within 45 days the Training Development Capability (TDC) course.

+ Bachelors Degree

+ Military Education Level (MEL) 4 graduate.

+ SECRET clearance or ability to get interim SECRET clearance prior to start of contract.

Desired

+ Demonstrated working knowledge of Analysis, Design, Development, Implementation, and Evaluation (ADDIE) process.

+ Familiar with collective training product development including Programs of Instruction, Lesson Plans, and Training Support Packages.

+ Completed the Army Training and Education Developer's Middle Manager's Course, an equivalent course, or have equivalent experience.

+ Knowledge of the Central Army Registry (CAR).

+ Prior Task Manager experience.

+ Masters Degree or higher.

Benefits

+ Competitive salary

+ Medical, dental, vision, life, and disability insurances

+ Employer Matched 401(k) retirement savings plan

+ Profit Sharing

+ Paid time off (PTO)

+ Tuition reimbursement

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Are you talented experienced Software Developer or Software Lead who can lead a team of 5 developers? Are ready for the opportunity to make architecture decisions and help mentor junior developers?

Dynetics, a wholly owned subsidiary of Leidos, is seeking a Software Team Lead - UAS Trainers to join a multi-discipline engineering team developing software for aviation systems. With offices across the United States engaging in the defense, space, cyber and commercial fields,

Dynetics provides responsive, cost-effective engineering, scientific and IT solutions. Dynetics is well known for our people-oriented culture, positive work environment, technical excellence, and resilient business ethics.

This role involves leading a software team to maintain accreditable concurrency with the fielded UAS system. You will be a part of a team that develops software solutions for our customers and use your skills to lead the team through multiple software release cycles, adhere to software processes, design and implement new features, fix bugs, perform peer reviews, write tests, and collaborate with additional Trainers teams. You'll be developing solutions primarily in .NET and C#.

The team follows Agile software practices, shares a passion for solving complex problems, delivering exceptional software, improving software development processes, and exceeding customer expectations.
Basic Qualifications

* Bachelor's Degree in Computer Science, Computer/Software Engineering, or equivalent technical degree.
* Proficiency with C#, .NET, C++, or other object-oriented programming language
* Knowledge of data structures and object-oriented design
* Experience with leading a software development team

If this, is you and you're ready to be the difference APPLY NOW!!!

Currently reside in or be willing to relocate to the greater Huntsville, AL area.

Other Qualifications

The ideal candidate would meet the following additional criteria.

* 5+ years' experience
* Experience with network protocols, concurrency, or asynchronous communication
* Agile software methodologies (e.g., Scrum)
* Git and Azure DevOps Server
* Software integration in complex systems

Security Requirements

Candidate must be a US Citizen and possess (and be able to maintain) a Final Secret Clearance or meet the eligibility to obtain (and maintain) a Secret Clearance.


01.07.03-2022-45

Closing Date:

12/10/2022

COVID Response

In order to enter Dynetics facilities in the U.S. and to attend Dynetics events outside our facilities, employees are required to be vaccinated or have an approved exemption on file for COVID-19. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.

At TTEC, we're all about the Human Experience. Elevated. As a **Trainer/Team Lead Hybrid** working **onsite in Duluth, Georgia** , you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

As a Trainer, you will be conducting training classes with new hires. Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC. Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor.

As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance. Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance.

We're looking for **Trainer/Team Lead Hybrid** to welcome and excite new hires as they start their new careers.
**During a Typical Day**

In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team. You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project.

**What You Bring to the Role**

+ Minimum of one-year experience working in a call center environment with knowledge of metrics and improvement methods

+ Experience training adult learners in a classroom setting

+ Experience leading a group of 15 or more

+ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task

+ Mentor and inspire others

+ Comfortable with computer systems

**What You Can Expect**

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

**Job:** _Operations / Business Support_

**Title:** _Trainer/Team Lead Hybrid_

**Location:** _GA-Duluth_