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Team leader/trainer skills for your resume and career

Updated January 8, 2025
7 min read
Quoted expert
Jessica Tangen Daniels Ph.D.
Team leader/trainer example skills
Below we've compiled a list of the most critical team leader/trainer skills. We ranked the top skills for team leader/trainers based on the percentage of resumes they appeared on. For example, 22.9% of team leader/trainer resumes contained safety procedures as a skill. Continue reading to find out what skills a team leader/trainer needs to be successful in the workplace.

15 team leader/trainer skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how team leader/trainers use safety procedures:
  • Trained new employees on approved guide lines and procedures for job tasks, company equipment, and safety procedures.
  • Conducted on the job training as well as enforced shop rules and safety procedures.

2. Training Materials

Here's how team leader/trainers use training materials:
  • Managed Training Coordinator for PeopleSoft implementation who was responsible for ensuring facilities and training materials were available for instructor-led courses.
  • Designed training materials, developed standardized reports and team processes to increase customer satisfaction.

3. Training Programs

Here's how team leader/trainers use training programs:
  • Developed, evaluated, enhanced and facilitated training programs to educate, motivate and certify teams for upcoming combat deployment operations.
  • Coordinated internal training programs which consisted of marketing, registration, and direct communication with managers, associates and facilitators.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how team leader/trainers use sales floor:
  • Delivered fast, fun and friendly service to guests, both face-to-face and by supporting sales floor teams.
  • Led and created an 8-10 outbound aggressive sales campaign that was deployed across the company sales floor.

5. Food Preparation

Here's how team leader/trainers use food preparation:
  • Monitor food preparation or serving techniques to ensure that prop er procedures are followed.
  • Complimented by customers on customer service, food preparation, and accuracy.

6. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how team leader/trainers use logistics:
  • Assisted Liberian government in developing acquisition policy and restructuring of logistics support structure that streamlined processes based upon scarce resources.
  • Coordinated and scheduled training events to include all administration, logistics, and security considerations.

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7. Training Sessions

Here's how team leader/trainers use training sessions:
  • Lead and coached training facilitators delivering train-the-trainer and end user training sessions.
  • Delivered classroom training and individual training sessions to users/staff members.

8. Training Classes

A training class is a series of classes/lessons designed to impart skills and knowledge for a specific job or activity or to develop skills and knowledge or fitness to specific useful skills in oneself or others. There are a variety of benefits for the trainee, including improved self-esteem, motivation, and confidence, acquiring a new skill or qualification, updating skills, and keeping in touch with new developments in the field.

Here's how team leader/trainers use training classes:
  • Facilitated training classes in Performance Management, Self Management, and Developmental Dimensions International.
  • Worked with subject matter experts, system documentation, and training team members to develop course outlines for SAP training classes.

9. PowerPoint

Here's how team leader/trainers use powerpoint:
  • Facilitated 15 tactical first aid classes for 200 Sailors utilizing electronic mediums including POWERPOINT, SMART board, and projector presentations.
  • Presented results of the daily audits using PowerPoint to senior management on a weekly basis.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how team leader/trainers use product knowledge:
  • Trained in-house and outsourced Customer Service Representatives on product knowledge, computer software, policies and procedures, and basic duties.
  • Hired and trained a 20 member team in all aspects of telephone customer service including phone etiquette and product knowledge.

11. Inbound Calls

Here's how team leader/trainers use inbound calls:
  • Called multiple financial institutions to make sure funds are available and answered high volume of inbound calls from customers.
  • Placed outbound calls and took inbound calls for the company which is a combination of customer service and collections.

12. Training Courses

Here's how team leader/trainers use training courses:
  • Plan and deliver training courses personally where necessary to augment that provided externally or internally by others.
  • Supported Training Managers through training courses/curriculum.

13. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how team leader/trainers use customer service:
  • Coached, motivated, and developed a team of service representatives to meet/exceed corporate revenue, productivity and customer service objectives.
  • Managed team of customer service representatives in call center environment, while professionally adhering to company and client policies and procedures.

14. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how team leader/trainers use quality standards:
  • Trained PC-based software applications through advanced levels while maintaining ExecuTrain quality standards.
  • Performed regular evaluations and annual performance reviews to provide appropriate, constructive feedback to ensure quality standards were met.

15. Customer Complaints

Here's how team leader/trainers use customer complaints:
  • Trained new team members, resolved employee conflict, and handled customer complaints.
  • Handle transactions and customer complaints through walk-in, telephone, and e-mail.
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What skills help Team Leader/Trainers find jobs?

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What soft skills should all team leader/trainers possess?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

With the rapid rate of change, accelerating information turnover, and boundless access to knowledge, certain new soft skills may now be prioritized in our current society. So we all have to be learners, seeking new information, anticipating that we will need to change our mind, and striving for a disposition of curiosity. The specific skill of asking good questions cannot be underestimated.

Employers may be seeking skills like imaginative bridging, humbly and curiously connecting dots. Or the skills of facilitation and curation, with so many different perspectives and lived experiences, and an overabundance of information, an educational leader, must manage people, perspectives, and content like never before.

Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future.
Do you want to know more?
Read more about what experts have to say about team leader/trainer

List of team leader/trainer skills to add to your resume

Team leader/trainer skills

The most important skills for a team leader/trainer resume and required skills for a team leader/trainer to have include:

  • Safety Procedures
  • Training Materials
  • Training Programs
  • Sales Floor
  • Food Preparation
  • Logistics
  • Training Sessions
  • Training Classes
  • PowerPoint
  • Product Knowledge
  • Inbound Calls
  • Training Courses
  • Customer Service
  • Quality Standards
  • Customer Complaints
  • Production Floor
  • Training Curriculum
  • Outbound Calls
  • HR
  • Direct Reports
  • Troubleshoot
  • Leadership
  • QA
  • Assembly Line
  • Performance Reviews
  • Windows
  • Medicare
  • Corrective Action
  • POS
  • Professional Development
  • Blended Learning
  • CPR
  • Medicaid
  • Inventory Control
  • SME
  • ELearning
  • Training Schedules
  • Customer Support
  • Training Manuals
  • Quality Service
  • Performance Evaluations
  • Customer Issues
  • Call Monitoring
  • Improvised Explosive Devices
  • Afghan

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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