Top Team Leader/Trainer Skills

Below we've compiled a list of the most important skills for a Team Leader/Trainer. We ranked the top skills based on the percentage of Team Leader/Trainer resumes they appeared on. For example, 22.1% of Team Leader/Trainer resumes contained Customer Service as a skill. Let's find out what skills a Team Leader/Trainer actually needs in order to be successful in the workplace.

The six most common skills found on Team Leader/Trainer resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Team Leader/Trainer jobs:
  • Coached, motivated, and developed a team of service representatives to meet/exceed corporate revenue, productivity and customer service objectives.
  • Managed team of customer service representatives in call center environment, while professionally adhering to company and client policies and procedures.
  • Analyzed and communicated customer service data to corporate directors and developed strategic plans for under-achieving offices to meet company standards.
  • Supervised all Technical and Customer Support Representatives to make certain they answered questions knowledgeably and thoroughly whilst emphasizing customer service.
  • Assist Quality Assurance manager with conducting monthly quality reviews with Customer Service Representatives to ensure adherence to quality and procedure.
  • Call Center Environment Customer Service and Small Business divisions * Implementation of online services, internet and electronic banking services
  • Served as subject matter expert and co-chaired a project to develop a certification program for Customer Service Representatives/Maintenance Administrators.
  • Designed company-wide customer service training program and wrote manual currently used at all 9 national company locations.
  • Collaborated with customer service representatives and spearheaded the Emergency Evacuation Team and the Communication Natural Work Team.
  • Provided outstanding customer service over the phone to members of Walgreen Health Initiative Pharmaceutical Benefit Management.
  • Manage and create professional developmental courses and lead the training to experienced customer service representatives.
  • Mitigated customer service complaints to improve customer service delivery, ensuring complete customer satisfaction.
  • Dedicated to providing outstanding customer service and solving problems in various work environments.
  • Awarded for achieved high sales percentage with consultative, value-focused customer service approach.
  • Demonstrated customer service skills by promptly providing information and assistance to company patrons.
  • Managed Tooling Supply NAFTA subsidiary Customer Service Center, processing Western Hemisphere inquiries.
  • Provide all department and system training for new & seasonal Customer Service Representatives
  • Collaborated with customer service representatives regarding escalated calls from members and providers.
  • Provided excellent customer service to individuals with varied technological backgrounds and knowledge.
  • Supervised and trained employees in customer service, corporate policies and technological skills

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2. New Procedures

high Demand
Here's how New Procedures is used in Team Leader/Trainer jobs:
  • Designed new procedures to streamline prison security operations overseas.
  • Handled any and all questions or concerns from 2nd and 3rd shifts as well as trained users on any new procedures.
  • Provided training on safety, new procedures, updates, and other company required courses.
  • Selected as a trainer to teach new procedures for WM system.
  • Generated new procedures in regards to completing tasks in the Coverage Investigation Unit.
  • Improved service delivery time/quality and enhanced customer satisfaction by spearheading the launch of an array of new procedures and applications.

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3. Training Programs

high Demand
Here's how Training Programs is used in Team Leader/Trainer jobs:
  • Developed, evaluated, enhanced and facilitated training programs to educate, motivate and certify teams for upcoming combat deployment operations.
  • Coordinated internal training programs which consisted of marketing, registration, and direct communication with managers, associates and facilitators.
  • Developed and implemented operator-training programs and managed processes for initial, refresher, and promotional tasks.
  • Developed training programs for police/security officers involved in high risk apprehension operations against terrorist targets.
  • Enhanced workforce performance, conducting new hire development sessions and policy review/software training programs.
  • Implemented objective-based training process to continuously evaluate the effectiveness of training programs.
  • Personalize training programs and eating regiments to assist every individual to excel.
  • Managed the scheduling, registration and delivery of co-located training programs.
  • Designed, implemented, maintained and presented comprehensive training programs.
  • Developed and led training programs in preparation for mission accomplishment.
  • Developed and implemented new hire training programs with personal instruction.
  • Designed and deliver training programs on proprietary software systems.
  • Coordinated technology-training programs with Training Specialists.
  • Coordinated all aspects of training by overseeing the delivery of innovative training programs for a high performing call center.
  • Implemented credentialed trainer, superuser & end user training programs to support go-live and post go-live user needs.
  • Analyzed training needs and facilitated both workshops and training programs needed to help associates work more efficient.
  • Designed / implemented corporate training programs on contracting processes and best practices; trained corporate staff.
  • Develop training programs, assist in scheduling, incentive programs, and teach valuable life skills.
  • Evaluated training programs and projects at levels II, III, and I and report results.
  • Evaluate new hire performance and the effectiveness of training programs, providing recommendations for improvement.

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4. Safety Procedures

high Demand
Here's how Safety Procedures is used in Team Leader/Trainer jobs:
  • Trained new employees on approved guide lines and procedures for job tasks, company equipment, and safety procedures.
  • Conducted on the job training as well as enforced shop rules and safety procedures.
  • Work with EE's on job skills and safety procedures.
  • Analyzed revised and initiated comprehensive security safety procedures to protect employee and company assets from internal and external sources.
  • Monitor and track schedules to accommodate high-volume operations while adhering to strict risk management and safety procedures.
  • Analyzed, revised and initiated comprehensive security/safety procedures; to protect employees and company assets from internal and external sources.

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5. Staff Members

high Demand
Here's how Staff Members is used in Team Leader/Trainer jobs:
  • Trained and supervised staff members and achieved significant improvements in productivity.
  • Delivered classroom training and individual training sessions to users/staff members.
  • Coached and mentored 50 plus staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Conducted teleconference training sessions with the India team and traveled to Ft. Worth Office to train new staff members.
  • Worked as part of training team to train new staff members in both an official capacity and independently.
  • Ensured their personal safety from themselves and others, keeping in mind the safety of staff members.
  • Entrusted with the training of 500+ staff members and evaluated the implementation and success of AlBayariq program.
  • Trained and coached new staff members on policies, up to 15 new hires at a time.
  • Designed and conducted four-week training program for front of house staff, including 7-14 new staff members.
  • Pioneered a process that improved teamwork between the staff members, give them a pickle program.
  • Managed 20 staff members and provided care to average of 125 patients per month.
  • Team Leader of 3 staff members with an emphasis in training newly hired talent.
  • Generated accident reports and escorted staff members to be drug tested.
  • Participated in training new staff and re-training staff members as needed.
  • Train, coach and manage technical and non-technical staff members.
  • Serve as liaison between students, staff members and parents.
  • Managed the Digital Art library processes and staff members.
  • Inspected facility and staff members on a daily basis.
  • Provided cross training to all Call Center staff members.
  • Mentored Iraqi Army Staff members on training program development.

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6. Company Policies

high Demand
Here's how Company Policies is used in Team Leader/Trainer jobs:
  • Improved communication between and management and safety teams by cross training company policies and procedures.
  • Assisted hiring/interviewing managers to ensure interview techniques and hiring practices are consistent with company policies
  • Lead and train team members and new staff on operation of machinery, and company policies and procedures including safety processes.
  • Trained existing employees and new hires in techniques and skills that are compliant with company policies and procedures.
  • Ensured that store operated in full compliance with applicable laws, regulations, and company policies.
  • Managed attendance, performance, sales goals and metrics, while upholding all company policies.
  • Maintain standards of quality in performance, adherence to company policies, and general operations.
  • Train newly hired staff in work safety, work station activities and company policies.
  • Set up payment arrangements, train new hires on company policies and procedures.
  • Train new employees, according to company policies, health standards and hazards.
  • Lead trainer for new employees, communicate company policies and performance evaluations.
  • Train franchisees on company policies and procedures as well as store operations.
  • Completed opening and closing procedures in compliance with company policies.
  • Trained new employees on store and company policies and procedures.

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7. Data Entry

high Demand
Here's how Data Entry is used in Team Leader/Trainer jobs:
  • Handled all patients through ordering and data entry, collection and processing of all specimens.
  • Maintained confidentiality at all times and all QI standards for accuracy of data entry.
  • Examine documents for completeness, locating, and correcting data entry errors.
  • Trained new employees on multiple data entry programs and phone software.
  • Provided data entry training in quality control for construction projects.
  • Complete production orders using data entry to meet company goals.
  • Performed start up checks and data entry for each batch.
  • Trained classes with 12-30 for data entry.
  • Coordinate manual data entry with offshore workers.
  • Perform monthly accounts receivables reconciliations.Assist with data entry, maneuvering through the software and different screens when dealing with consumer questions.
  • Prepared and assigned data entry, pre-calls, research, and training schedules to team members.
  • Participated in the creation of the companies procedure manuals for processing, underwriting and data entry functions.
  • Maintain area cleanliness and World Class Service Operate and attend rides Guest Services Filed Data Entry

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8. Phone Calls

high Demand
Here's how Phone Calls is used in Team Leader/Trainer jobs:
  • Communicate with the reps a few times weekly if not daily via email, text, or/and phone calls.
  • Train Direct Hire & Temporary Employees * Monitor the inbound & outbound telephone calls of employees (15-25).
  • Generate and receive telephone calls for group coordinators to reconcile account concerns and balances on a daily basis.
  • Followed up on arcade and front counter merchandise by writing reports and making phone calls to companies.
  • Monitored agents phone calls for quality assurance and noted agents individual progression on a weekly sales chart
  • Provide answers to guest questions, take reservations, and direct telephone calls appropriately.
  • Performed quality assurance monitoring of inbound and outbound phone calls to ensure quality compliance.
  • Answered telephone calls, responded to customer inquiries, and complete various clerical duties.
  • Answer Customer both telephone calls and serving in person regarding application statuses.
  • Handle outbound and inbound phone calls from medical facilities and insurance carriers.
  • Responded promptly when returning telephone calls and replying to correspondence.
  • Assist individual new hires as they take customer phone calls.
  • Completed phone calls to meet required performance standards and metrics.
  • Answered constant phone calls and scheduled appointments for donors.
  • Answered phone calls and delivered messages to the recipient.
  • Listen in and grade phone calls.
  • Make Outbound Phone Calls, Receive Incoming Calls, Complete Orders, Collect Copays and Document Medical Records.
  • Managed 15-30 employees -Monitored CSR phone calls.

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9. Food Preparation

high Demand
Here's how Food Preparation is used in Team Leader/Trainer jobs:
  • Monitor food preparation or serving techniques to ensure that prop er procedures are followed.
  • Complimented by customers on customer service, food preparation, and accuracy.
  • Cleaned and sanitized food preparation areas, equipment, utensils.
  • Serve as the lead cashier in the front line and drive thru, while also assisting with food preparation.
  • Store trainer/ shift leader Preparing food for guest Food preparation
  • Played "hands-on" role in food preparation and expedition To customers
  • Team leader Financial management Food preparation Facility maintenance Product ordering

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10. Technical Support

high Demand
Here's how Technical Support is used in Team Leader/Trainer jobs:
  • Trained new Customer Service Representatives to provide hardware and software technical support in inbound call center environment.
  • Helped customers solving problems with their computers or other electronic devices and directed other technical support representatives
  • Provided technical support, instillation and customer service for semiconductor tool automation company's.
  • Provide technical support and customer service excellence on telephone systems.
  • Managed and trained 20 technical support representatives
  • Take calls from customers to handle a variety of issues, such as billing, technical support, sales.
  • Lead and provided technical support to the sort, flight and truck load crew of over 25 employees.
  • Provided technical support to the clients of the company and instructed them how to configure their devices.
  • Started as a Tier I Technical Support specialist; answering inquiries regarding technical support.
  • Manage teams that handled customer service, sales and technical support calls.
  • Trained multiple waves of technical support and customer service agents.
  • Provided technical support for Gateway, HP and McAfee products.
  • Provided technical support for internal and external trainees.
  • Provide technical support to all new recruits and provide training on all human resource and marketing related job.

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11. Training Classes

high Demand
Here's how Training Classes is used in Team Leader/Trainer jobs:
  • Facilitated training classes in Performance Management, Self Management, and Developmental Dimensions International.
  • Worked with subject matter experts, system documentation, and training team members to develop course outlines for SAP training classes.
  • Author of a 200 page Customer Service/Sales manual as well as many course manuals for various training classes I lead.
  • Conducted training classes for all new-hires and transitioned as their Team Lead for their first 3 weeks after training.
  • Conduct recurrent training classes, meetings, and seminars during times of policy, procedure, and/or protocol updates.
  • Attend training classes, keep posted current factory technical bulletins, ensure adherence to safe work practices and procedures.
  • Lead training classes of up to 50 team members to develop required interpersonal and technical skills.
  • Facilitated Auto Collections New Hire Training classes with average of 5 rating in survey results.
  • Conduct shift safety and training classes as needed and record Documentation of all Training.
  • Delivered weekly training classes to other recruiters to increase productivity in the region.
  • Created training classes for more than ten lines of business affected by implementation.
  • Conducted basic training classes for new associates and advanced classes for senior associates.
  • Conducted training classes for groups with hands-on support to improve productivity and performance.
  • Created and conducted training classes for the various technical and soft skills.
  • Led 2 week training classes for all new hire agents as needed.
  • Manage a staff of five responsible for designing and facilitating training classes.
  • Hold training classes for new Analysts and refresher courses for current ones.
  • Created and maintained new hire training manual and provided weekly training classes.
  • Conducted training classes and presentation of materials for multiple employees.
  • Lead the training classes personally during the consulting contract.

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12. Logistics

high Demand
Here's how Logistics is used in Team Leader/Trainer jobs:
  • Assisted Liberian government in developing acquisition policy and restructuring of logistics support structure that streamlined processes based upon scarce resources.
  • Coordinated and scheduled training events to include all administration, logistics, and security considerations.
  • Assisted in coordinating the scheduling and logistics of statewide curriculum roll-out and delivery plan.
  • Coordinated project logistics with supervisors and project sponsors; ensured project goal completion.
  • Introduced and implemented electronic tools in manufacturing, maintenance, and logistics departments.
  • Assisted Vice President of Logistics with inventory system discrepancies and international distribution issues.
  • Maintained proper logistics practices for product availability and order.
  • Cross trained in Logistics Shipping Coordinator
  • Represented TRADOC at a myriad of seminars focused on Contracting, Logistics, Quarter Master Functions, and Tactical War Gaming.
  • Lead development and management of $500K, contracted web-based training library, instructor-led content development, and training logistics/schedules.
  • Support for all aspects of combat logistics for battalions at MCBH/Okinawa in preparation for battle deployment to Iraq.
  • Field Service Repair of Electronic Equipment: Evaluate complex issues-logistics, Service HVAC systems, Boilers, Chillers.
  • Coordinated personnel transportation, logistics, boarding, and flight manifests for over 2,000 service members departing Iraq.
  • Install Defense Medical Logistics Standard Support (DMLSS) systems and build user accounts.
  • Supervised 7-10 employees in the backroom to efficiently carry out the logistics process.
  • Assist with operations and logistics on Search and Rescue Missions.
  • Fax and scan, organize the sample logistics area And other duties that was assigned.
  • Facilitate, train and support sustainment procedures using ANA logistics practices and Decrees.

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13. Performance Reviews

high Demand
Here's how Performance Reviews is used in Team Leader/Trainer jobs:
  • Assisted Project Manager in the professional development, training and motivation of 13 Business Analysts, including administering monthly performance reviews.
  • Give performance reviews as well as improvement plans.
  • Conducted performance reviews for the departments staff.
  • Assist in and conduct, mid- and end-of- year performance reviews Collaborating with HR in the recruitment process of new CSRs.
  • Assist with employment issues such as interviewing/hiring potential employees, performance reviews Attended all Company professional training and development courses.
  • Formulated individual associate development plans, led weekly/monthly team meetings and furnished detailed guidance through monthly and yearly performance reviews.

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14. Powerpoint

high Demand
Here's how Powerpoint is used in Team Leader/Trainer jobs:
  • Facilitated 15 tactical first aid classes for 200 Sailors utilizing electronic mediums including POWERPOINT, SMART board, and projector presentations.
  • Presented results of the daily audits using PowerPoint to senior management on a weekly basis.
  • Experienced in and currently use daily Microsoft Excel, Outlook, Word and PowerPoint.
  • Prepare training materials via, PowerPoint, Excel.
  • Operated Microsoft programs Excel, Word, Powerpoint and Outlook.
  • Developed communication and training materials, including PowerPoint presentations, course books, information kits and email newsletters.

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15. Daily Operations

average Demand
Here's how Daily Operations is used in Team Leader/Trainer jobs:
  • Supervised up to eight employees in daily operations including evaluations, discipline, and delegation of workload resulting in higher productivity.
  • Educate employees on promotional information reflecting policy changes and interpreting policies to assure company compliance in daily operations.
  • Executed daily operations of employment services.
  • Supervised daily operations in preparation for, during training, and after units attend training at the National Maintenance Training Center.
  • Maintained training schedules, accurate personnel records and unit data while also tracking daily operations in a hostile environment.
  • Developed audit and quality logs for daily operations for use by supervisors and team leads in the department.
  • Assisted in daily operations, especially maintaining the facility and preparing materials for the following day.
  • Directed all training Classes and 40 percent of daily operations for the organization.
  • Supervised a crew of 4 in daily operations, including evaluating and discipline.
  • Assisted Managers on shift with daily operations with front of house duties.
  • Maintained the daily operations of single or multiple site locations.
  • Trained newly employees on daily operations.
  • Provided excellent customer service to patrons, leadership and direction to new crew members and manage daily operations of the facility.
  • Job duties include overseeing daily operations on the assembly line..making sure processes are being followed correctly.

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16. Customer Complaints

average Demand
Here's how Customer Complaints is used in Team Leader/Trainer jobs:
  • Utilized extensive customer service skills by following up on any customer complaints, with polite professionalism.
  • Handled customer complaints and ensured a high level of customer service was exhibited by all employees.
  • Trained new team members, resolved employee conflict, and handled customer complaints.
  • Handle transactions and customer complaints through walk-in, telephone, and e-mail.
  • Manage customer complaints and fix any complications within my work area.
  • Handled all the customer complaints with a respectable manner.
  • Demonstrate great customer service while dealing with customer complaints.
  • Handle Returns, Cash-outs, and customer complaints.
  • Provide quality customer service, including interacting with customers, answering customer enquires, and effectively handling customer complaints.
  • Handled customer complaints and provided realistic and satisfactorysolutions for both the company and the customer.
  • Listen to and resolve internal and external customer complaints, regarding services, products, or personnel.
  • Resolved customer complaints, problems, and issues Maintained an accurate, consistently balanced cash drawer.
  • Job involved training new cashiers, counting tils,managing the floor, andhandleing customer complaints.

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17. Crew Members

average Demand
Here's how Crew Members is used in Team Leader/Trainer jobs:
  • Prepared shipboard damage control training teams and crew members to meet all requirements in the Ships Force Training Manual.
  • Set up daily schedule assigning the crew members to their jobs for that particular shift.
  • Trained former crew members and helped them perform various tasks to get the job done.
  • Train all new crew members in policy and safe food handling.
  • Delegated task to crew members to maintain an organized operation.
  • Trained all the new crew members and represented the team.
  • Managed 2 - 30 crew members (drivers, cooks, receptionist).
  • Supervised and trained all of the crew members.
  • Trained 18 out of 22 employees Lead 8-10 crew members at a time Managed day to day tasks
  • Managed Money Cleaned and Closed the Store Managed Crew Members

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18. New Associates

average Demand
Here's how New Associates is used in Team Leader/Trainer jobs:
  • Trained new associates in system and departmental processes/procedures.
  • Trained new associates on proper use of cash registers, customer service, and store operations and policies.
  • Trained new associates on the various systems utilized in the role of a customer service representative.
  • Trained new associates, locally and internationally in department functions, safety, and industry standards.
  • Conducted orientation and trained new associates on policies and procedures and assisted with all personnel needs.
  • Trained all new associates with daily operational procedures on item readers and sorters.
  • Train new associates every aspect of the job including the equipment.
  • Graduated 42 production-capable New Associates to our organization in 8 months.
  • Associate relations leader and trainer of new associates and supervisors.
  • Assisted in training new associates as the department expanded.
  • Trained new associates on all company policies and systems.
  • Trained new associates on how to pack the products.
  • Trained new associates who entered the workforce.
  • Train New Associates in Shipping, Receiving and Picking areas Train All Associates in all new procedures in the warehouse.

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19. Sales Goals

average Demand
Here's how Sales Goals is used in Team Leader/Trainer jobs:
  • Work on daily reports to go over units sold and sales goals for department.
  • Identified store challenges and collaboratively shaped solutions to meet or exceed aggressive sales goals.
  • Set proper expectation of sales goals and ensure the CAM follows pipeline management.
  • Provided motivation and support to enhance success in attaining sales goals.
  • Recognized for meeting and surpassing sales goals as a phone agent.
  • Motivated and coached team members to performance and sales goals.
  • Communicate deadlines and sales goals to team members.
  • Meet and exceeds established sales goals.
  • Train all new hires on sales pitch; policies, sales goals, etc.
  • Trained my team to be the best also surpassed sales goals set by company.
  • Key Accomplishments: * Consistently out performs sales goals during off-premise events.
  • Direct marketing for AT&T and DirecTV, Training new employees, maintaing sales goals, providing quality customer experience

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20. HR

average Demand
Here's how HR is used in Team Leader/Trainer jobs:
  • Educated, motivated and developed administrative team to ensure effective performance through consistent on-the-job training.
  • Monitored current processes and determined areas for improvement and advancement through analysis of work performance.
  • Reported to Customer Service Director daily with any customer or representative issues throughout the company.
  • Conducted employee training focusing on accountability/coaching, emphasizing the art of execution through positive reinforcement.
  • Provide quality assurance and feedback through coaching and additional training of call center representatives.
  • Enhanced employee attendance and performance through daily mentoring, one-on-one discussions and motivational strategies.
  • Engaged new-hires during orientation sessions and encouraged feedback and participation through core training.
  • Implement 100+ Ambulatory offices within Florida Hospital Medical Group throughout Central Florida.
  • Provided close protection and security of internal personnel during movements throughout Afghanistan.
  • Trained PC-based software applications through advanced levels while maintaining ExecuTrain quality standards.
  • Selected to Officer Candidate School for outstanding leadership through great productivity.
  • Worked efficiently to master effectiveness in engaging and reducing enemy threat.
  • Developed customized training manuals used during implementation of EHR software.
  • Performed regular quality control through in-depth review of claims information.
  • Maintained placement criteria through employment, college or military.
  • Provided documentation of trainee employment progress through company database.
  • Develop strategies for preventing shrinkage and/or accident opportunities.
  • Supported Training Managers through training courses/curriculum.
  • Maintained a set of store keys and also safe access, maintained shrink and daily variance reports and tracked employee hours.
  • Provided subject matter expert functions with a detailed knowledge of the relationship of emerging threats and wide range of security challenges.

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21. Inventory Control

average Demand
Here's how Inventory Control is used in Team Leader/Trainer jobs:
  • Ordered uniforms and handled inventory control.
  • Conducted projects and studies related to the execution of the quality control programs for inventory control and receipt functions.
  • Inventory control by scheduling materials to be moved to and from warehouse, coordinating inventory transfers with related departments.
  • Supported inventory control operations for 20,000+ grocery and frozen foods products at $50 million corporate distribution center.
  • Develop and maintain sound facility layout, inventory control, procurement of supplies and materials, shuttle operations.
  • Inventory Control - ordering parts and managing supplies plus Quality Assurance / Parts Quality Control.
  • Oversee business finances, budget and inventory control, and team growth.
  • Accepted responsibility for inventory control, hiring And firing employees, cash handling and cash audits
  • Use of RF Scanners Worked with Inventory Control to verify product counts.
  • Operate fork truck and use RTCIS equipment for proper inventory control.
  • SAP inventory control BOL creation New hire orientation/ training Customer service

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22. Sales Floor

average Demand
Here's how Sales Floor is used in Team Leader/Trainer jobs:
  • Delivered fast, fun and friendly service to guests, both face-to-face and by supporting sales floor teams.
  • Led and created an 8-10 outbound aggressive sales campaign that was deployed across the company sales floor.
  • Prepare new hires for the main sales floor and long term employment.
  • Promoted to a Team Leader for both sales floor and guest services.
  • Provide supervisory support to the main sales floor
  • Set sales floor to a weekly schematic.
  • Maintain a highly motivated sales floor.
  • Train new team members.-Utilize RF scanner to pull orders and back-stock items that do not fit on sales floor.
  • Unloaded trucks in an efficient way to get freight out to the sales floor in a timely manner.
  • Run register Maintain Sales floor and fitting rooms Supervise and train staff Balance daily sales

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23. QA

average Demand
Here's how QA is used in Team Leader/Trainer jobs:
  • Develop test plan and test scripts for QA department personnel, identify user requirements for inclusion in requirements specifications documents.
  • Assisted Supervisor with monitoring and QA Audits for Customer Service Representatives.
  • Initiated and conducted robust QA inspections on training records in order to ensure full compliance with Higher HQ and local requirements.
  • Attended weekly compliance board and QA meetings with other supervisors and management to discuss ways to improve work environment and procedures.
  • Team of 14 that handled calls authenticating identity protection customers; enrolling; answering general questions; QA monitoring.
  • Establish and evolve formal QA processes, ensuring that the team is using all standard and best practices.
  • Insured all incoming product was received in QAD system and physically verified to insure supplies shipment accuracy.
  • Performed QA/QC initial, in process and final inspections to ensure faults were properly identified and repaired.
  • Provided leadership to a team of technical writers, project specialists, QA specialists and training designers.
  • Team Lead and trainer responsibilities included reviewing all drawings for QA prior to delivery to Verizon.
  • Authored Training Materials and QA Manuals, Handouts, and Presentations for Customer Service Department.
  • Train new hires to assist customer of Duke Energy Assist with QA Handled escalated calls
  • Interact with planning, purchasing, QA and engineering on daily production scheduling.
  • Conduct yearly review for Asst Supervisor, team leaders and QA's.
  • Maintain an accurate QA process and training program for all employees.
  • Processed QA checks and dealt with vendors on a daily basis.
  • Reason for Leaving: Company elimination of call center QA dept.
  • Worked with QA specialists to develop testing for SOX Remediation project.
  • Report financial data to corporate level QA and six sigma management.
  • Maintain QA reporting, staff meetings and education.

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24. Product Knowledge

average Demand
Here's how Product Knowledge is used in Team Leader/Trainer jobs:
  • Created training programs for technique and product knowledge ability improvements.
  • Trained in-house and outsourced Customer Service Representatives on product knowledge, computer software, policies and procedures, and basic duties.
  • Hired and trained a 20 member team in all aspects of telephone customer service including phone etiquette and product knowledge.
  • Prepared associates in a training environment for customer interactions and product knowledge of multiple cellphones and PDA operation systems.
  • Moved to Trainer for a team of 20 implementing product knowledge, systems and sales techniques.
  • Maximize department sales through selling and coaching other associates on product knowledge and effective sales techniques.
  • Evaluate product knowledge by administering test to trainees, keeping record and reporting findings.
  • Generate sales and marketing by facilitating sales events and product knowledge events.
  • Train new team members and retail associates on product knowledge.
  • Trained new employees in product knowledge.
  • Learned, referenced and applied product knowledge
  • Identify internal training needs, implementing new training standards, presenting trainings and designing certification testing to ensure product knowledge.
  • Prepared and updated training outlines, timelines, and product knowledge to stay abreast on product knowledge.
  • Provide customer service and product knowledge Possess professional and friendly attitude Trained new employees Perform reset and marketing duties.

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25. Troubleshoot

average Demand
Here's how Troubleshoot is used in Team Leader/Trainer jobs:
  • Handle escalated calls, including troubleshooting for critical life support equipment, contacting emergency personnel as needed.
  • Provided exceptional customer service while gathering information and troubleshooting any technical issues clients might be having.
  • Provided a high level of mechanical and electrical troubleshooting to diagnose and repair manufacturing equipment.
  • Developed a troubleshooting procedure to isolate Fujitsu inter-shelf communications failure not in the Troubleshooting manual.
  • Provided new and recurrent technical training relating to EPA regulations and mechanical troubleshooting.
  • Worked with contract and Government management to investigate and troubleshoot policies and procedures.
  • Provided troubleshooting support for network connectivity issues and escalated as appropriate.
  • Trained agents on troubleshooting Wi-Fi and DSL modem/routers connectivity related issues.
  • Performed troubleshooting and minor problems with power industrial equipment.
  • Performed troubleshooting of computer runs with problems occurred.
  • Offered troubleshooting services to computers for internet connectivity.
  • Maintained and troubleshoots all production related process equipment.
  • Used remote assistance tools such as Microsoft's Offer Remote Assistance and Remote Desktop Connection to troubleshoot issues for remote users.
  • Set up, relocated, and calibrated machines and equipment, performing preventative maintenance and basic troubleshooting and repair.
  • Provide troubleshooting of devices and network issues, create cases and follow-up with customers to ensure complete satisfaction.
  • Trained U.S. and coalition forces in basic radio use and troubleshooting in and around Regional Command South.
  • Scheduled breaks/lunches for my team members (12-15 members), assisted in their training and troubleshooting.
  • Adhere to detailed job-tickets and set-up, operate and troubleshoot, repair & perform preventative maintenance.
  • Assisted customers in selection and maintenance of home aquariums, advised in troubleshooting and preventative care.
  • Experience troubleshooting users utilizing Windows 2000, XP, Vista, and 7 Operating Systems.

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26. Quality Standards

average Demand
Here's how Quality Standards is used in Team Leader/Trainer jobs:
  • Performed regular evaluations and annual performance reviews to provide appropriate, constructive feedback to ensure quality standards were met.
  • Vacuum forming lead made sure team formed parts efficiently and to quality standards.
  • Team leader - Trained additional personnel in order to maintain quality standards.
  • Established call quality standards and expectations for the Fraud team.
  • Train team on better call quality standards.
  • Conducted training and onboarding procedures for all incoming new hires to ensure expedient placement into production within allotted quality standards.
  • Check machined parts visually and dimensionally according to quality standards and report my findings with our customer's engineers and correspondences.
  • Adhere to SLA processing guidelines, meeting or beating timelines and quality standards.

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27. High Volume

average Demand
Here's how High Volume is used in Team Leader/Trainer jobs:
  • Called multiple financial institutions to make sure funds are available and answered high volume of inbound calls from customers.
  • Explained services requested connection fees and provided friendly customer service while operation in a high volume call center.
  • Answer high volume 911 emergency, non-emergency, police, fire and rescue calls for two municipalities.
  • Led $250,000 training project initiative for High Volume Target stores across the country.
  • Experience taking inbound calls in high volume call center Well versed in ICD-9 and ICD-10 codes
  • Assisted production area with questions on first time runs.Machine Operator Low and High volume SMT and Through-hole manufacturing equipment.
  • Demonstrated excellent customer service skills Conducted high volume money handling transactions Trained new crew members Performed stock and inventory duties

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28. Curriculum Development

average Demand
Here's how Curriculum Development is used in Team Leader/Trainer jobs:
  • Experience in Epic's patient build, curriculum development, and instructional design utilizing Epic's Training Wheels package.
  • Provided feedback to management, other internal clients and the curriculum development team.
  • Facilitate curriculum development and monitor curriculum implementation.
  • Received training through continuous improvement methods utilizing brain-based, experiential, adult learning research and curriculum development standards and innovations.
  • Assisted in curriculum development and training strategies; administered on-site support to individual clients whose skill-level ranged from novice-to-expert.
  • Support and participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities.

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29. Commander

average Demand
Here's how Commander is used in Team Leader/Trainer jobs:
  • Conducted low visibility convoys with soft-skinned vehicles and performed functions as driver, Tactical Commander and security.
  • Provided Company Commander and Platoon Sergeant with information regarding mandatory training, schools and training events.
  • Served as liaison to Sector Commanders on Maritime Homeland Security operations.
  • Lead the Special Crimes Unit (SCU) on various tasks assigned by various Division Commanders and approved by the Chief.
  • Mentored, coached and taught unit commanders and staffs; maintained an inventory of equipment valued at over $3M.
  • Identified, developed, and briefed the Western Fleet Commander regarding short and long-term Firefighting and Damage Control requirements.
  • Administered comprehensive test as well as practical test to measure proficiency and send report to unit Commanders.
  • Assisted the Commander and First Sergeant in daily Armory tasks including leadership of personnel on ADSW orders.
  • Advised first sergeant and commander on manpower and financial resources for assigned missions and operations.
  • Advised the Commander of all drug and alcohol related issues within the organization.
  • Served as a Shift Commander being the senior officer on shift.
  • Served as the HHC Company Commander Mentor/Trainer.
  • Gathered information to designate operating areas for carrier strikegroup in support of Navy Task Force commander.
  • Shift Commander and Team leader for Specialized Training Units at the Baghdad Police College * Assigned to Police Training Curriculum Team.
  • Train and Mentor corrections staff from entry level officer to Warden/Commander levels at the RTC and at their places of work.
  • Coordinated and scheduled coursetraining with 86th ESB G-6 commander and staff.

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30. Medicare

low Demand
Here's how Medicare is used in Team Leader/Trainer jobs:
  • Acquired knowledge of Medicare/Medicaid, insurance billing and authorizations.
  • Communicated with customers using computer based programs to explain and enroll Medicare recipients in health and prescription drug plans.
  • Consulted operations team in all payer type (Commercial, Blues, Medicare & Medicaid) claims adjudication.
  • Subject matter expert for Medicare, Medicare Advantage Plans, Prescription Drug Plans, and Medicare Supplemental Plans.
  • Conducted all training assigned by client to a team of 25 CSR's for Medicare PDP enrollments.
  • Ensured that all the CSR's knowledge of Medicare policies and procedures were thoroughly understood and implemented.
  • Create and maintain regulatory policies and procedures for the billing and follow up on the Medicare team.
  • Worked with Medicare medical Rx benefits explaining, refilling, and filling claims.
  • Ensured timely filing of Medicare, Medicaid, and private insurance companies.
  • Have experience with Medicare, Medicaid and all forms of Commercial Insurance.
  • Experienced in billing Medicare, commercial plans, and Medicaid plans.
  • Cleaned up the over 120 Days Medicare ATB.
  • Adhered to all HIPPA and Medicare guidelines.
  • Created a Medicare Billing Manual.
  • Manage MVP Medicare Healthcare program, manage a team of 24-30 agents.
  • Team lead / Trainer for UnitedHealthCare Medicare plans , coach agents , travelled to the Philippines to launch accounts

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31. Company Standards

low Demand
Here's how Company Standards is used in Team Leader/Trainer jobs:
  • Assist representatives with achieving an in-depth understanding of company product by adhering to company standards.
  • Train area Team Leaders with full operations, company standards, policies and procedures for their experience center.
  • Followed company standards and expectations to demonstrate the importance of compliance is a direct effect of productivity.
  • Recruited, scheduled, and trained new hires according to company standards.
  • Inspected final product to insure conformance for customer and company standards.
  • Provide a quality product by upholding company standards and polices.
  • Insured all employees were fallowing safety/company standards.Lead team meetings.

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32. Special Projects

low Demand
Here's how Special Projects is used in Team Leader/Trainer jobs:
  • Develop and implement various training modules targeting specific subject matter and special projects to improve production and quality.
  • Participated in special projects involving law enforcement, visa issuance and security operations.
  • Coordinated special projects designated by client.
  • Accept and perform assignments and special projects varying in size and scope, as well as other duties as assigned.
  • Send charge/posting request to data entry, Work with coding, Work special projects, Sit in on interviews.
  • Team leader for special projects such as JPATS military training and emergency preparedness drills.
  • Participate in special projects to enhance the performance of the client facing applications.
  • Participated in special projects which provided new knowledge and hands on experiences.
  • Assisted Management & Chief Execs with special projects & resolving billing issues.
  • Provided updates on new policies, coordinated special projects and assignments.
  • Work on different Apple tools and special projects.
  • Assist Manager with special projects and reports to provide accurate information for operational services to correspondent lender clients and/or borrowers.
  • Illustrated informative and morale building monthly employee newsletter Coordinated special projects as assigned by management
  • Researched and evaluated overstay cases when workflow increased or special projects arose.
  • Create (keizans) special projects to improve Production and safety.

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33. Corrective Action

low Demand
Here's how Corrective Action is used in Team Leader/Trainer jobs:
  • Ensured all scheduled training and validation was conducted to proper standards and effected corrective actions as necessary.
  • Conducted supervisory employee appraisals, and developed corrective action plans to improve job performance and productivity.
  • Analyzed test results and recommended corrective actions to ensure products met or exceeded expectations.
  • Planned and corresponded with senior leadership on curriculum and needed corrective actions.
  • Provided counseling and corrective action as part of delivering performance reviews.
  • Updated project manager, identifying risk and recommending corrective action.
  • Administered Corrective action for agents.
  • Reduced incidents by 36% through developing systems to identify and correct operating and quality problems through training and corrective action.
  • Plan projects, collect and analyze information, draw logical conclusions, execute plans and take corrective action.
  • Conduct interviews, performance reviews, and issue corrective action to address personnel and conduct issues.
  • Monitor progress toward achievement of goals on a regular basis and take corrective action when necessary.
  • Created corrective action plans where necessary.

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34. Lesson Plans

low Demand
Here's how Lesson Plans is used in Team Leader/Trainer jobs:
  • Delivered training; organized and updated reference material; prepared lesson plans and examinations.
  • Developed programs of instruction, lesson plans and related materials for school and student use covering assigned blocks of material.
  • Created and executed lesson plans for 7-week CIT Leadership Program for CIT Participants aged 16 and 17.
  • Entered lesson plans and/or other information into Army Systems Approach to Training (ASAT) database.
  • Established lesson plans and ensured instructors had access to the required software.
  • Developed Lesson plans, storyboards, instructor guide/student guide and slide presentations for both instructor-led and computer based trainings.

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35. SME

low Demand
Here's how SME is used in Team Leader/Trainer jobs:
  • Conduct needs assessments and recommend professional development for institutions interested in increasing interactivity and collaboration in the workplace.
  • Monitored timeliness of employees and maintaining appropriate records.-Assisted with training new and current employees and administered knowledge assessments.
  • Designed countermeasures, conducts security assessments, and utilized centralized communication centers for building alarm centers.
  • Developed and delivered customized and standard training including assessment, curriculum, and materials evaluation.
  • Established quality assessment program objectives and to assess progress toward their achievement.
  • Conduct site analysis and data assessment to validate and finalize transition.
  • Prepared written analysis of assessments and determine corrective actions required.
  • Supported implementation of quality assessment and improvement processes.
  • Prepared weekly evaluation and assessment report.
  • Perform quarterly gap assessments for Trainer/Educators.
  • Certified CSCS instructor for C4I Self-Assessment and Groom Training as well as Integrated Air and Missile Defense Phase I and II.
  • Create schedules, training documents and assessments for all training modules for customer support, dealer acquisition and activation departments.
  • Served as a subject-matter expert (SME) by analyzing and validating new procedures, evaluations, and training needs.
  • Worked with client management before, during and after workshops to ensure appropriate learning and assessment outcomes were achieved.
  • Completed evaluation and assessment of the need for Court Ordered treatment; acting as a liaison with the psychiatrist.
  • Provide ongoing professional guidance and direction based on periodic assessment of vendor appraiser performance, production, and quality.
  • Prepare assessments of current events based on the collection, research, and analysis of classified/unclassified and HUMINT information.
  • Write Individual Service Plans, Risk Management Assessment Plans, and Program Plans to company and state guidelines.
  • Served as Subject Matter Expert (SME) for conferencing services, supporting large, high-profile customers.
  • Lead SME of the SouthTrust merger conversion training in the State of Florida for wealth management associates.

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36. New Agents

low Demand
Here's how New Agents is used in Team Leader/Trainer jobs:
  • Managed teams of 21 agents Monitored quality and technical knowledge Trained new agents in a classroom setting Helped open new programs
  • Functioned as a trainer for new agents for call center training including accent neutralization, cross culture customer support and process
  • Trained new agents with the sales and service knowledge to maintain a positive phone sales experience.
  • Adapted client provided training materials and curriculum to meet the specific needs of new agents.
  • Assisted with the development and execution of training guidelines and expectations for new agents.
  • Developed and updated the training material for new agents.
  • Managed and assist new agents with learning systems.
  • Conduct training class for new agents.
  • Supported training new agents on customer engagement, procedures, and process'.

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37. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Team Leader/Trainer jobs:
  • Conducted internal department audits to ensure compliance with regulatory laboratory policies and procedures.
  • Conducted frequent facility audits to ensure compliance with LEAN manufacturing initiatives.
  • Reviewed claim files to ensure compliance with internal policies and procedures and workers' compensation statues.
  • Assess agent Quality Assurance and ensure compliance.
  • Perform Sarbanes Oxley audits on completed payrolls to ensure compliance with policy/procedures.
  • Communicate with hospital billing staff in order to provide information regarding utilization review decisions and ensure compliance with policies and procedures.

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38. Osha

low Demand
Here's how Osha is used in Team Leader/Trainer jobs:
  • Maintained department training records; audited employees to ensure compliance with training, union contract, and OSHA standards.
  • Maintain compliance with OSHA, FDA, Corporate Quality Assurance and Factory Mutual policies, procedures and requirements.
  • Inspect and zone daily for all OSHA requirements to keep store safe for customers and employees.
  • Handled special projects, workers comp, OSHA log, customer relations, STARS audits.
  • Ensured all equipment was properly sanitized according to MSDS, OSHA, and hazardous/safety regulations.
  • Enrolled team members into OSHA 30 Hour General Industry course with 100% completion.
  • Provide routine inspections to insure compliance with departmental, organizational, and OSHA regulations.
  • Train all production employees to meet all company, OSHA and ISO standards.
  • Ship's and receives product to OSHA standards.

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39. Training Schedules

low Demand
Here's how Training Schedules is used in Team Leader/Trainer jobs:
  • Generated weekly training schedules 10 weeks in advance utilizing the Digital Training Management System database.
  • Prepared training schedules for up to 90 days out, coordinated training operations, unit instructions and physical fitness tests.
  • Work with other departments to provide custom training schedules and classes for new and existing customers.
  • Coordinated learning and training schedules, manuals on each type of new device or program.
  • Managed training schedules and taught the Hooters concept to the new hires.
  • Create training schedules, and monitor progress of all new front-of-house employees.
  • Created and implemented annual training schedules and goals to specific standards.
  • Developed and implemented all training schedules for 704th Ordnance Company.
  • Developed CT and End User training schedules.
  • Write all new server training schedules.

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40. Afghan

low Demand
Here's how Afghan is used in Team Leader/Trainer jobs:
  • Contributed to training outlines that ultimately enhanced force protection efforts in Afghanistan and Iraq.
  • Instructed and trained Afghan Special Forces on close quarter combat, land warfare tactics, marksmanship, and room clearing procedures.
  • Train and advise the Afghan Commando and Afghan Special Operations Brigade Staff in logistics management, warehouse operations and property accountability.
  • Served first as a trainer then Team Lead for a US Department of Defense training program for the AfghanBorder Police.
  • Trained and developed programs to improve Afghan National Police (ANP) and Afghan National Army (ANA) performance.
  • Reviewed course material with Afghan Instructors and developed, observed, and assessed their abilities to effectively present course material.
  • Direct supervisor of a 14 man Training Team tasked with training the Specialty Platoons of the Afghan Army Commando Battalions.
  • Developed a district mentoring Tactical SOP for Northern Afghanistan that was still used after my departure from theater of operations.
  • Provided Small Arms range support for the Afghanistan Commandos in support of the US Army ODA Special Forces Team.
  • Trained Afghan Border Police (ABP) on Law Enforcement, Vehicle Operations, Small Unit Tactics and Firearms.
  • Fort McCoy in support of Operation Enduring Freedom, responsible for training troops for deployment to Iraq and Afghanistan.
  • Briefed the US Special Operations Task Force-South East (SOTF-SE) Commander on Afghan Commandos' Status and Capabilities.
  • Trained and advised the Afghan Partnering Unit (APU) Staff in logistics management and property liability.
  • Core Information Management System Enterprise Edition (Core-IMSEE) NATO (North Atlantic Treaty Organization) Training Mission-Afghanistan
  • Team Lead, Family Response Unit (FRU) Serving in the province of Mazar-E-Sharif, Afghanistan.
  • Trained six LLVI teams on LLVI operations and techniques prior to 321 Military Intelligence deployment to Afghanistan.
  • Evaluated feasibility of a wide array of IED reduction technologies used in Afghanistan and Iraq.
  • Reviewed and prepared training schedules for the Afghan Border Police program.
  • Embedded Police Mentor -Assigned to the 89th MP Brigade, United States Army at FOB Shank, Logar Province, Afghanistan.
  • Served as the IT-FSB lead and headinstructor at the Tiger University in Kandahar, Afghanistan.

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41. Assembly Line

low Demand
Here's how Assembly Line is used in Team Leader/Trainer jobs:
  • Insured all parts were placed in warehouse racks and were correct FIFO preparation to go to assembly lines.
  • Assisted in repairing computer malfunctions that impacted the assembly line.
  • Supervised assembly line to ensure data entry for 580 iPhone device (hourly goal 300) and processed identification label.
  • Maintain assembly lines run, all work cells are operating, maintain operation of de-stacker machines are working.
  • Operated an assembly line Measured, weighed, and counted products and materials
  • Update production metrics and facilitate regular team communication Perform Inventories and Cycle Counts Work on the assembly line building products.
  • Deliver and remove Xytec containers to body shop assembly line with just-in-time Andon system.
  • pack and processing orders off the assembly line .In 2016 i was offered a team lead position.

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42. Outbound Calls

low Demand
Here's how Outbound Calls is used in Team Leader/Trainer jobs:
  • Resolved various escalated/technical issues-inbound/outbound calls/email requests.
  • Make outbound calls to provide Issue Resolution support and solutions to the stores that the PS reported to have an issue.
  • Motivated team of call center Technical and Customer Support Representatives for inbound and outbound calls, emails, and online chats.
  • Answered incoming calls and made outbound calls to assist customers with billing inquiries and information to help maintain their account awareness.
  • Worked as an Emergency Dispatch Operator for four years responding to customer's alarm activity by making outbound calls.
  • Placed outbound calls and took inbound calls for the company which is a combination of customer service and collections.
  • Answer inbound calls, place outbound calls, in order to fulfill requests for service.
  • Take inbound calls, make outbound calls to customers interested in term life insurance.
  • Take inbound calls and place outbound calls to customers, and field technicians.
  • Respond to inbound and outbound calls, emails, and faxes.
  • Make required amount of outbound calls daily.
  • Scheduled/confirmed trainings for inbound/outbound calls/email requests.
  • Received inbound and made outbound calls regarding Tax Preparers and Tax Payers accounts.
  • Make outbound calls to the carrier's store manager to schedule Clearslide trainings on recently launched devices.

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43. Positive Attitude

low Demand
Here's how Positive Attitude is used in Team Leader/Trainer jobs:
  • Supervised in all responsibilities and promoted a positive attitude.
  • Maintained a positive attitude and ensured superior customer experience in store while resolving problems and generating loyal clientele.
  • Recognized for my integrity, flexibility, and positive attitude.
  • Maintain positive attitude and provide guests with Vibe experience.

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44. POS

low Demand
Here's how POS is used in Team Leader/Trainer jobs:
  • Promoted Literacy Programs for Afghan women and their families and assisted with developing Community Outreach Programs to establish positive community relations.
  • Performed complete investigations of incidents and accidents involving freight and passenger railroad transportation systems, identifying possible terrorism nexus.
  • Provided excellent customer service in welcoming and accommodating customers with a positive attitude on a daily basis.
  • Corresponded with hedge-fund investors and client concerning individual and entity documents for AML purposes preceding liquidation.
  • Developed and maintained a positive working relationship with officials, agencies, and assets protection organizations.
  • Support negotiations by successfully responding to questions by management and external customers on submitted proposals.
  • Prepare and maintain and correctly employ explosive ordnance disposal tools IAW specific publication guidelines.
  • Analyzed existing or proposed internal reports to assure employees training procedures were followed.
  • Developed individualized service plans with clients, and provided positive behavior supports.
  • Resolved customer issues from State Utility Commission rate and facility proposal hearings.
  • Created/negotiated complex Engineering Change Proposal that provided maximum flexibility to the USG.
  • Bypassed entry-level position and was directly employed into a department level position.
  • Assisted with impact analysis and formulation of new role-to-position mapping matrices.
  • Monitored and controlled exceeded levels of training for post deployment inspections.
  • Balance all payment posting totals against computer generated deposit sheet.
  • Research and identify ordnance using explosive ordnance disposal technical publications.
  • Supervised, counseled and trained subordinate Explosive Ordnance Disposal Technicians.
  • Coordinated closely with quality control regarding our product awaiting dispositions.
  • Advised and analyzed process improvement methods during imposed casualties.
  • Researched and submitted safety proposals to upper management.

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45. Medal

low Demand
Here's how Medal is used in Team Leader/Trainer jobs:
  • Received Military Outstanding Volunteer Service Medal for community event planning and work with troubled teens.
  • Received Army Commendation Medals for exceptionally meritorious service during these deployments.
  • Awarded Join Services Commendation Medal for outstanding performance and leadership.
  • Received 2 Army Commendation Medals for leadership, the Army Good Conduct Medal and the Outstanding Volunteer Service Medal
  • Received the Army Commendation Medal for contributions on a joint military explosives (EOD) Team in Bosnia.
  • Earned 2 Commendation Medals for planning and combat valor.
  • Awarded 3 Army Achievement medals.
  • Awarded various Army Service medals.
  • Campaign Medal with 2 Stars.
  • Provide monthly counseling to each team member on goals and improvements * Awarded several medals for service

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46. Training Manuals

low Demand
Here's how Training Manuals is used in Team Leader/Trainer jobs:
  • Developed training manual for Network Retention and maintained Network Development training manuals.
  • Coached trainers in their ongoing classroom skills development and updated training manuals.
  • Created and organized training manuals and multimedia visual aids.
  • Created training manuals and schedules for new employees.
  • Revised and created training manuals for training improvements Assigned seating and monitored calls to in-house agents.
  • Create and update training manuals and reference tools for financial aid counselors\financial counselors.
  • designed, developed and conducted training manuals for employees within the organization.
  • Develop and maintain training curriculums and training manuals.

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47. Production Floor

low Demand
Here's how Production Floor is used in Team Leader/Trainer jobs:
  • Manage production floor, training, scheduling work assignments and conducting personnel performance reviews/evaluations.
  • Supervised production floor associates with loan servicing and problematic accounts.
  • Worked in the training department for new employees and to prepare them and to facilitate them to production floor.
  • Attend production floor meetings for updated information needed to ensure on time delivery to the internal and external customers.
  • Followed the statistics of the employees that I trained and delivered to the Production floor.
  • Provide support to new representatives during their transition from the training to the production floor.
  • Accompany trainees to the production floor throughout transition once the in-class training is completed.
  • Supported production floor with side by side technical and coaching assistance.
  • Performed daily production floor audits.
  • Work in shipping/recieving put work orderson production floorand trained all employeess.

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48. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Team Leader/Trainer jobs:
  • Scheduled day-to-day operations and ensured compliance.
  • Provided thorough supervision for day-to-day operations of bloodmobile, in accordance with set policies and guidelines.
  • Managed day-to-day operations for the language section with the highest student numbers in the squadron.
  • Managed the day-to-day operations of a team (16+) ride operators.
  • Oversee the overall day-to-day operations of the teams' assignments.
  • Manage day-to-day operations of 15 Production Agents.
  • Developed uPerform templates and other system administration items to support day-to-day operations.

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49. External Customers

low Demand
Here's how External Customers is used in Team Leader/Trainer jobs:
  • Establish and maintain positive and rewarding relationships with internal and external customers.
  • Defused escalated calls from internal and external customers.
  • Think, act and inform as appropriate with respect to internal and external customers.
  • Assist with customer calls to both internal and external customers.
  • Provided technical training and support to external customers and Regional Sales Managers.
  • Analyze, review and resolve complex customer account cases generated by internal and external customers or other financial institutions.

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50. Computer System

low Demand
Here's how Computer System is used in Team Leader/Trainer jobs:
  • Train on the use of all computer systems and programs utilized by AT&T for Small Business.
  • Trained new employees on the company software and computer system so they could successful navigate for customers.
  • Enter intake, daily tasks, and vaccine and medication reports into computer system.
  • Collaborated with external vendors to select and implement computer systems to assist with training.
  • Insure truck invoices are entered into the computer system to match truck load detail.
  • Learned all required computer systems/operating software & trained others to do so.
  • Load and unload orders daily and scanning inventory from computer system.
  • Keyed payment amounts info computer system.
  • Make orders and issue materials Create folders and labels Input production into computer system Keys in complete product amount into computer system

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20 Most Common Skill for a Team Leader/Trainer

Customer Service27.7%
New Procedures18.7%
Training Programs11.9%
Safety Procedures11.9%
Staff Members2.9%
Company Policies2.7%
Data Entry2.2%
Phone Calls2.2%

Typical Skill-Sets Required For A Team Leader/Trainer

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
22.1%
22.1%
2
2
New Procedures
New Procedures
15%
15%
3
3
Training Programs
Training Programs
9.5%
9.5%
4
4
Safety Procedures
Safety Procedures
9.5%
9.5%
5
5
Staff Members
Staff Members
2.3%
2.3%
6
6
Company Policies
Company Policies
2.2%
2.2%
7
7
Data Entry
Data Entry
1.8%
1.8%
8
8
Phone Calls
Phone Calls
1.8%
1.8%
9
9
Food Preparation
Food Preparation
1.7%
1.7%
10
10
Technical Support
Technical Support
1.6%
1.6%
11
11
Training Classes
Training Classes
1.6%
1.6%
12
12
Logistics
Logistics
1.6%
1.6%
13
13
Performance Reviews
Performance Reviews
1.5%
1.5%
14
14
Powerpoint
Powerpoint
1.4%
1.4%
15
15
Daily Operations
Daily Operations
1.4%
1.4%
16
16
Customer Complaints
Customer Complaints
1.2%
1.2%
17
17
Crew Members
Crew Members
1%
1%
18
18
New Associates
New Associates
1%
1%
19
19
Sales Goals
Sales Goals
1%
1%
20
20
HR
HR
0.9%
0.9%
21
21
Inventory Control
Inventory Control
0.9%
0.9%
22
22
Sales Floor
Sales Floor
0.9%
0.9%
23
23
QA
QA
0.9%
0.9%
24
24
Product Knowledge
Product Knowledge
0.9%
0.9%
25
25
Troubleshoot
Troubleshoot
0.8%
0.8%
26
26
Quality Standards
Quality Standards
0.8%
0.8%
27
27
High Volume
High Volume
0.8%
0.8%
28
28
Curriculum Development
Curriculum Development
0.7%
0.7%
29
29
Commander
Commander
0.7%
0.7%
30
30
Medicare
Medicare
0.7%
0.7%
31
31
Company Standards
Company Standards
0.7%
0.7%
32
32
Special Projects
Special Projects
0.7%
0.7%
33
33
Corrective Action
Corrective Action
0.7%
0.7%
34
34
Lesson Plans
Lesson Plans
0.6%
0.6%
35
35
SME
SME
0.6%
0.6%
36
36
New Agents
New Agents
0.6%
0.6%
37
37
Ensure Compliance
Ensure Compliance
0.6%
0.6%
38
38
Osha
Osha
0.6%
0.6%
39
39
Training Schedules
Training Schedules
0.6%
0.6%
40
40
Afghan
Afghan
0.6%
0.6%
41
41
Assembly Line
Assembly Line
0.6%
0.6%
42
42
Outbound Calls
Outbound Calls
0.6%
0.6%
43
43
Positive Attitude
Positive Attitude
0.6%
0.6%
44
44
POS
POS
0.6%
0.6%
45
45
Medal
Medal
0.5%
0.5%
46
46
Training Manuals
Training Manuals
0.5%
0.5%
47
47
Production Floor
Production Floor
0.5%
0.5%
48
48
Day-To-Day Operations
Day-To-Day Operations
0.5%
0.5%
49
49
External Customers
External Customers
0.5%
0.5%
50
50
Computer System
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