Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between team leader/trainers and call center team leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a team leader/trainer, becoming a call center team leader takes usually requires 4-6 years. Additionally, a team leader/trainer has an average salary of $43,044, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a team leader/trainer include safety procedures, training materials and training programs. The most important skills for a call center team leader are inbound calls, outbound calls, and customer satisfaction.
| Team Leader/Trainer | Call Center Team Leader | |
| Yearly salary | $43,044 | $38,965 |
| Hourly rate | $20.69 | $18.73 |
| Growth rate | 8% | 8% |
| Number of jobs | 141,734 | 272,017 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 45% |
| Average age | 44 | 47 |
| Years of experience | 4 | 6 |
The team leader or the trainer primarily focuses on supporting the engineering team and is committed to fostering communication and leadership and giving training to the aspirants. Other duties include planning, executing, budgeting, monitoring, controlling, consulting, and collaborating with his/her /her teams.
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
Team leader/trainers and call center team leaders have different pay scales, as shown below.
| Team Leader/Trainer | Call Center Team Leader | |
| Average salary | $43,044 | $38,965 |
| Salary range | Between $23,000 And $77,000 | Between $29,000 And $51,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | General Electric |
| Best paying industry | - | Finance |
There are a few differences between a team leader/trainer and a call center team leader in terms of educational background:
| Team Leader/Trainer | Call Center Team Leader | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between team leader/trainers' and call center team leaders' demographics:
| Team Leader/Trainer | Call Center Team Leader | |
| Average age | 44 | 47 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.2% Unknown, 6.3% Hispanic or Latino, 16.7% Asian, 5.8% White, 59.5% American Indian and Alaska Native, 0.5% | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 12% | 8% |