MHI RJ Aviation Group (MHIRJ)
is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We
provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry.
We're hiring an Operations Supervisor to help drive our continued success!
Here are the daily responsibilities of an Operations Supervisor:
Responsibility for daily and overall operations of the aircraft maintenance department, to include: safety, schedules, personnel and quality.
Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, and general housekeeping; perform safety/security audits and address discrepancies.
Responsible for coordinating unscheduled aircraft maintenance and work performed on site or at another fixed location.
Supervise the performance of maintenance and ensure work is performed in accordance with Repair Station Manual, Quality Manual, Site Operating Procedures and FARs.
Perform supervisory responsibilities for assigned employees and area(s), which include but not limited to:
Time keeping - ensure employee hours are accurate, track attendance, approve timecards, time off requests
Performance management
Identify opportunities for professional development and training
Support and make personnel decisions around hiring, disciplinary issues, salary adjustments
Administer team related policies & procedures.
May be required to support UMT, including, for example, coordination of tooling and parts, scheduling personnel, and aircraft return-to-service.
Coordinate technical shop floor issues, such as: engineering, specialized tooling requirements, etc.
Facilitate meetings with all departments & shops.
Identify and communicate best practices & champion continuous improvement initiatives.
Customer service mindset and approach with communications (verbal & written) and when needing to defuse situations with internal and external customers.
Here is what is required to succeed:
Minimum of 3 years experience performing aircraft heavy/line maintenance.
Minimum of 2 years leadership / supervisory / lead experience - preferably within aircraft maintenance.
Possess an A&P license or otherwise appropriately certificated under FAR part 65.
Working knowledge of applicable Federal Aviation Regulations, for example: part 91, 121, 135, and 145
Working knowledge of aircraft maintenance inspection programs for jet aircraft
Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace, safety and environmental aspects of aircraft maintenance operations.
You have planning and organization skills necessary to plan, prioritize and coordinate workload of assigned employees within a multiple project setting.
Intermediate computer skills: Word, Excel, PowerPoint, Outlook, and web-based applications used to manage the maintenance work.
Work Environment:
We put safety first and take pride in creating workspaces that invite collaboration and innovation.
Our Service Centers are world-class, and our technicians work in climate-controlled hangars that are clean, comfortable, and promote safety.
Position requires full-time presence at our Tucson, AZ facility with on-site collaboration essential to role success
Why join us?
At MHIRJ, we recognize and value your contributions to our One Unified Team. We live by our values and embody our behaviors which drive our success. Take flight with a team that shares your passion and supports your journey. If your experience aligns with the qualifications for this role, we encourage you to apply - we'd like to hear from you!
We provide comprehensive benefits for you and your family, as well as ample opportunities to grow your career.
Comprehensive medical, dental, vision and prescription coverage
Flexible Spending and Health Savings Accounts
Company paid life insurance and short-term disability
Annual wellness incentives up to $750
Employee assistance program
401K with 7% company match
Annual bonus plan
Paid vacation, sick time, and holidays
We do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
We do not currently provide sponsorship to work in the United States. All applicants for U.S. jobs must be a United States citizen or be authorized to work in the United States.
$40k-61k yearly est. 5d ago
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Customer Experience Lead
Saks 4.8
Team leader job in Tucson, AZ
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors. Primary Job Functions: Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods Leverage and train walkie talkie expectations for flex of coverage to support customer need Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment Who Are You: Aspiring leader who can educate, drive results, and maintain high standards You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas Confident and professional communicator You Also Have: High School Diploma or equivalent required; 4 year degree or relevant work experience preferred 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks Ability to train and coach associates on selling behaviors to ensure high performance Flexibility to work evenings, weekends and public holidays Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate's overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.
$99k-161k yearly est. Auto-Apply 11d ago
Customer Success Lead
Hexagon Mining 4.2
Team leader job in Tucson, AZ
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.
Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 4.6bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:
Customer Success Leads are team leads, technical specialists as well as trusted advisors for Hexagon Mining solutions. Working directly with current and prospective customers, and internal Commercial Teams and Product Development teams. They also hold direct line supervisory and responsibility for all the Customer Success Advisors in the region they serve.
They are responsible for ensuring retention and customer growth through the following:
ยท As a technical and domain expert in one or more of Hexagon's product lines, working alongside regional commercial team to support them during the pre/post-sales process by defining, scoping and demonstrating technology solutions for mining customers.
ยท Assisting the commercial team in participating in RFP/RFQ processes in a technical capacity
ยท Acting as the trusted advisor for the customer to ensure the Hexagon solutions will deliver against customer needs with a focus on customer adoption and value realization
ยท Post-sale, provide guidance for solutions application and ensure customers obtain full value of Hexagon solutions.
ยท Provide proactive customer care for successful adoption of Hexagon solutions.
ยท Identifying on a regular basis, opportunities for customers to gain more value out of Hexagon solutions.
ยท Identify opportunities for customers to improve their operations through use of additional Hexagon technologies. Referring these opportunities to the commercial team as cross sell / up sell opportunities within a customer account.
As senior members of the Customer Success team, the Customer Success Lead is expected to undertake the following:
โข Mentor Advisors and actively peer review and collaborate with the team to support the betterment of the individuals and team.
โข Undertake various assigned initiatives that are designed to further Hexagon's success.
โข Actively pursue industry participation, including development and presentation of papers, creation of case studies with customers.
Contribute to Customer Success efforts for key accounts, ensuring alignment of customer process, deployment of new technology, and effective go to market strategies.
Provide technical and strategic guidance to the customer success team members.
Measuring Success:
ยท Customer Satisfaction (CSAT) Score: The measure of the overall satisfaction of customers after interactions with the Advisor.
ยท Net Promoter Score (NPS): NPS measures customer loyalty and their likelihood to recommend your product or service to others.
ยท Customer Retention Rate: The percentage of customers who continue using HxGN products or services over a period of time.
ยท Renewal Rate: This indicates the percentage of customers who renew their contracts or subscriptions with Hexagon.
ยท Expansion Revenue: The measure of additional revenue generated from existing customers through upselling or cross-selling.
ยท Active Usage or Adoption Rate: Tracks the percentage of users actively using and deriving value from a product or service.
ยท Customer Health Score: A composite score that considers various factors, such as product usage, customer engagement, and support interactions, to assess the overall health of a customer account.
ยท Onboarding Completion Rate: Measures the percentage of customers who successfully complete onboarding processes or training, indicating their readiness to use the product effectively.
ยท Customer Engagement: Tracks the frequency and quality of interactions between the Advisor and the customer, which can indicate the strength of the relationship.
ยท Win Rate: Measure of the new deals won vs. lost in the deals the team has participated in.
Knowledge & Experience (Required):
ยท Tertiary qualification (or equivalent) in mining, technology, or geology
ยท 10-15 years' experience in mining related business
ยท Subject Matter Expert experience in one or more of Hexagon's key technologies (Mine planning and scheduling software, Ore control, Processing, Operational or Safety technologies)
ยท Significant experience in a customer-facing role
ยท Prior experience having supervised a technical team
Knowledge & Experience (Desired):
ยท Prior Management Experience
ยท Having previously led teams in a consultancy/advisory, technical or commercial role that was customer-facing
Key Skills
ยท Excellent computer operation and software application knowledge.
ยท Experience in value-selling and project business case development.
ยท Strong project management and change management skills to oversee multiple initiatives concurrently.
ยท Excellent leadership and communication skills, knowing how to delegate and/or escalate
ยท Experience in process optimization and digital transformation.
ยท Ability to cultivate relationships with internal and external stakeholders.
ยท Ability to mentor and provide technical guidance to technical team members
ยท Strong problem-solving skills to address complex technical challenges.
ยท Ability to work and contribute to a team environment, as well as independently.
ยท Able to communicate clearly in a courteous and professional manner.
ยท Exceptional negotiation, problem solving and presentation skills.
ยท Ability to learn quickly and share knowledge and information.
ยท Excellent mentorship abilities to nurture and guide a diverse technical team.
Travel Requirements:
ยท Considerable regional travel required to fulfil this role, up to 50% of the time
ยท Occasional international travel may be required
Due to business needs, travel may infrequently occur on the weekend or outside of normal business hours.
$113k-165k yearly est. 60d+ ago
Customer Experience Lead
Saks Off 5TH
Team leader job in Tucson, AZ
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions:
Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience
Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
Leverage and train walkie talkie expectations for flex of coverage to support customer need
Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Who Are You:
Aspiring leader who can educate, drive results, and maintain high standards
You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
Confident and professional communicator
You Also Have:
High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
Ability to train and coach associates on selling behaviors to ensure high performance
Flexibility to work evenings, weekends and public holidays
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$105k-161k yearly est. Auto-Apply 60d+ ago
Missile Assembly and Qualification Team Lead P4
RTX Corporation
Team leader job in Tucson, AZ
**Country:** United States of America ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
DoD Clearance: Secret
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Are you passionate about turning innovative ideas into reality? Do you excel in dynamic, fast-paced environments? The Systems Engineering and Test Capabilities (SETC) team is hiring a Systems Engineer Quality Lead in our Effectors group for Tucson, Arizona This dynamic and challenging role involves designing, developing, and testing innovative solutions for our customers. You'll experience the full Systems V engineering lifecycle while working alongside other engineering disciplines, subject matter experts, chief engineers, and technologists to deliver systems that perform flawlessly for our warfighters.
As a Systems Engineer, you'll tackle new challenges daily, collaborating across disciplines to troubleshoot complex issues, perform data analysis, and implement solutions. Your work will play a pivotal role in ensuring the success of mission-critical defense systems by enabling seamless system functionality. This position is 100% on-site in Tucson, AZ.
**What You Will Do**
+ Lead a team of engineers that will plan and execute qualification testing.
+ Manage cost and schedule using Earn Value Management System (EMVS) tools as a certified Cost Account Manager.
+ Design and implement test plans, procedures, and verification documentation for both simulated and operational environments.
+ Execute system-level testing and analyze results to validate performance and functionality.
+ Identify and resolve hardware, software, and system-level issues through detailed data analysis and debugging.
+ Collaborate across functions to drive performance improvements and ensure system reliability.
+ Integrate hardware and software into tactical systems, evaluating operational impact and effectiveness.
+ Conduct trade studies and present findings to stakeholders to support technical decision-making.
+ Lead and contribute to multi-disciplinary teams to ensure seamless integration and mission readiness.
+ Develop integration documentation, verify requirements, and communicate results to leadership and stakeholders.
+ Present technical findings and solutions to internal leadership and external customers.
+ Travel may be needed to support mission execution at RTX facilities, test sites, vendor locations, and customer environments.
+ Obtain special program access as required.
**Qualifications You Must Have**
+ Typically requires a Bachelor's Degree in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 8 years of prior engineering experience.
+ Experience with systems software, systems hardware, systems requirements, systems integration, and/or systems testing.
+ Experience with Missile qualification testing.
+ Experience in Earn Value Management System (EMVS) and Cost Account Management (CAM).
+ Experience with PMX.
+ Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required.
**Qualifications We Prefer**
+ Experience with MSL qualification, ATP, and E3 qualification testing.
+ Standard Missile 2 or 6 experience.
+ Defense Industry, specifically with military systems; tactics, techniques, and procedures, as well as Department of Defense customer infrastructure experience.
+ Advanced degree (Master or PhD) in a STEM field.
+ Experience with the Systems Engineering Product Cycle, including specific phases, requirement management, deliverables, or responsibilities aligned with the lifecycle.
+ Experience as a team lead.
**What We Offer**
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation
Clearance Information:
This position requires a security clearance. **DCSA Consolidated Adjudication Services (DCSA CAS)** , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
Location
Tucson, AZ: **************************************************************
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link (******************************************************** to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
$22k-46k yearly est. 42d ago
Operations Supervisor (Job Coach) Tucson, AZ, Deseret Industries
The Church of Jesus Christ of Latter-Day Saints 4.1
Team leader job in Tucson, AZ
Store Associate Leadership
This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Retail Operations leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.
Store Operations
The Supervisor, Retail Operations leads operation functions training and development of store associates, store openings and closures, and performance management. Interfaces with public to drive customer satisfaction, sales, and lead successful interaction with store associates and customers.
Education
Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
Experience
Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
Demonstrated experience in teaching, training, and/or supervision
Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.
Strong customer service experience and ability to interface successfully with diverse demographics of people.
Demonstrated Skills and Abilities
Strong written and oral communication ability.
Ability to give clear and concise direction and follow through with delegated assignments
Hold direct reports accountable
See and implement solutions to challenges
Ability to lead and supervise team(s) of store associates who may have barriers to employment
Implement data-driven decisions and solutions.
Interface with technology including computers, MS Software, and PCS/Inventory systems.
Role Complexities
Leading store associates successfully while managing store operations.
Responsible to achieve key performance indicators while managing constant store associate turnover.
Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.
Associate stewardship:
Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
Schedule and coordinate store associate plan of care with Development Counseling Services.
Implement behavior management techniques with associates to drive performance including de-escalation strategies.
Manage store associate training program including schedule, time management and soft skills.
Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
Schedule and manage the balance of advanced skills training and operations for store associates.
Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
Maintain confidential database of current work and productivity behaviors for assigned associates.
Ready-For-Work Program:
Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
Provide weekly assessments of work behaviors and quarterly evaluations.
Drive improvements in behavior and productivity using data from observations.
Give crucial input to individual development plans for each associate.
Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
Store Operations:
Supervise retail store operations in various departments including merchandising, inventory, and donation processing.
Provide expertise with complex customer needs regarding policies, pricing, and donations.
Supervise logistics of the donation center including supplies, product flow, staffing, heavy equipment, and customer service.
Make immediate judgments regarding hazardous donations according to OSHA guidelines and store policies.
Oversee safety protocols and respond to incidents.
Manage point-of-sale (POS) operations including cash handling, Welfare vouchers, and processing deposits.
Supervises teams of cashiers in cash management to ensure internal controls compliance.
Partner with management to ensure compliance to store standards.
People Management Responsibilities:
Will regularly supervise the work of store associates.
Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.
$40k-62k yearly est. Auto-Apply 18d ago
Satellite Call Center Account Supervisor (Bilingual English and Spanish Required)
JPMC
Team leader job in Tucson, AZ
Seize this full-time remote opportunity to lead a dynamic team of up to 18 specialists at JPMorgan Chase & Co. We provide all necessary technology, offer a competitive salary with a wide range of benefits, and foster professional growth. We also value diversity, integrity, and teamwork.
As an Account Supervisor in the Operations Satellite Call Center, you will exhibit a profound understanding of client success management. Your role will involve promoting business results, providing solutions, and motivating your team, all while ensuring customer satisfaction.
Job responsibilities:
Oversee a work-from-home team navigating multiple technologies to support a Call Center environment.
Lead and manage comfortably in a metrics-promoted environment.
Demonstrate resiliency and extreme adaptability in a fast-paced environment.
Coach teams on how to approach problems logically and with good judgment to ensure the appropriate customer outcome.
Empower teams to take ownership of each customer interaction while treating customers with respect and responding with empathy.
Resolve customer escalations and document account activities thoroughly and concisely.
Lead by example through demonstrating personal excellence, including punctuality, integrity, and accountability.
Approach and resolve problems logically and with good judgment to ensure the appropriate customer outcome is taken by the specialist.
Encourage teams to think critically and exercise independent judgment.
Make final decisions on behalf of our customers quickly and effectively when required.
Enforce and abide by all applicable regulatory and department practices and procedures.
Required qualifications, capabilities, and skills:
Home Location must reside within approximately 30 miles radius of the JPMC Branch at 1818 S. 6th Avenue, Tucson, AZ 85713.
Safe and noise free work environment in your residence
High School diploma/GED required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of 2 years customer interaction or customer support experience, either by phone or face-to-face
3 plus years working in a call center position; certification and or training
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
5 plus years of direct management experience; demonstrated ability to develop, manage, coach, and motivate teams
Reading and speaking in both Spanish and English fluently is required for this role
Preferred qualifications, capabilities, and skills:
Bachelor's Degree Preferred
Experienced in Retail Credit Card servicing
Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours (6:00am to 12:00am EST), which include evenings, weekends, and holidays. This role is a work-from-home position, 5 days a week, and is located in Tucson, AZ only. It does not offer relocation assistance or immigration sponsorship.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
$30k-47k yearly est. Auto-Apply 60d+ ago
Operations Supervisor
Community Bridges Inc. 4.3
Team leader job in Tucson, AZ
CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.
The Operations Supervisor is a member of the interdisciplinary treatment team in Crisis, Inpatient and/or Transition Point programs. The Operations Supervisor coordinates with the RN Supervisor, Behavioral Health Clinician (BHC), Patient Care Technician (PCT), Registered Nurse (RN), and Behavioral Health Medical Practitioner (BHMP) to ensure a safe environment and quality care is provided to all presenting for services at their assigned program. The Operations Supervisor provides oversight and guidance to the Patient Care Technician(s) assigned to complete the intake and discharge process, Peer Support Specialists and Behavioral Health Clinicians to assist in effective patient throughput.
Skills/Requirements
Highschool Diploma required.
Associate's degree in a field related to Business or Health Care is preferred.
1 or more years of full-time Health Care related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations required.
1 or more years leadership and/or supervisory experience preferred
CBI is growing and expanding our services!
We are experiencing tremendous growth currently. As an essential service provider, we value all our employees and their careers.
For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley!
CBI Values your Career and has lots of growth opportunities!
Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. The leadership at CBI is committed to ongoing professional development for their staff. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.
About our Culture, commitment to employees!
We are looking for driven and compassionate individuals that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
We know life happens, that's why we all start with a 5-week PTO plan as well as a wide range of unique benefits!
Our Facilities.
Our locations are all state-of-the-art facilities that provide top notch integrated care. We are proud to adhere to a โno wrong doorโ treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.
$35k-55k yearly est. 9d ago
Service Supervisor (56237)
The Hiller Companies 4.3
Team leader job in Tucson, AZ
The Hiller Companies, LLC has an immediate opening for Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority.
Key Responsibilities:
TeamLeadership & Development:
Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work.
Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment.
Provide guidance on new employee training and conduct periodic performance reviews.
Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development.
Motivate team members and track their continued development and training.
Work with other Hiller support teams to ensure smooth operations of Service Department functions.
Assist in building a high-performance team that operates efficiently and effectively.
Customer Relationship Management:
Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction.
Support sales efforts by providing technical expertise and participating in customer interactions when needed.
Service Operations:
Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs.
Ensure technicians are correctly charging their time to assigned jobs for accurate costing.
Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls.
Monitor and ensure that team members maintain up-to-date required certifications.
Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians.
Health & Safety:
Promote a culture of safety within the team and ensure compliance with safety protocols.
Work with Safety partners to ensure employees have the required tools and PPE for their work.
Conduct regular safety briefings and address any safety concerns promptly.
Additional:
Assist in managing multiple ongoing tasks and projects simultaneously.
Provide regular updates to the Service Manager on team performance and operational challenges.
Other duties as assigned.
Qualifications
What We Are Looking For:
Education, Licensure & Certifications:
High school diploma or equivalent
NICET Level II in related fire protection systems required; Level III preferred.
Relevant industry certifications in Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems.
Experience:
7+ years of experience in service, testing, and inspections of fire protection systems.
Thorough knowledge of NFPA standards and local codes.
Knowledge, Skills, Capabilities:
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Critical thinking and problem-solving skills
Ability to prioritize and manage multiple tasks efficiently
Proficiency in Microsoft Office products
Technical expertise in fire protection systems
Customer service-oriented mindset
Physical Requirements:
Ability to lift and carry up to 50 pounds.
Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings.
Capable of standing, walking, bending, and kneeling for extended periods.
Ability to work at heights and in confined spaces as needed.
Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.
We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.
Most employee benefits start from the first day of employment, including:
Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
Career advancement potential within a growing company.
Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
#fls
$36k-54k yearly est. 9d ago
Integrated Product Team Lead
RTX
Team leader job in Tucson, AZ
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
Secret - Current
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
We are seeking an Integrated Product Team Lead (IPTL) to serve as the lead for the management of a Naval Power Strategic Business Unit portfolio with emphasis on production & sustainment of missile hardware. The ideal candidate should have extensive knowledge of electrical engineering and program management processes related to the execution and guidance of a multi-disciplinary team of other engineering leaders.
This is an onsite role based in Tucson, Arizona.
What You Will Do
Lead a production engineering team of multiple IPTL leads focused on resolving issues and improvements within the production program
Quickly coordinate and remove roadblocks and barriers slowing down the team execution
Interface with critical suppliers, factory leadership, and supporting functional organizations
Train and mentor team leads on team execution and management
Facilitate knowledge transfer within and across IPTs/CPTs to include Cross-Functional collaboration and coordination
Set and maintain the engineering team's culture
Coordinate execution with the Chief Engineer and Program Manager
Work with functional management to staff and onboard Responsible Engineering Authorities to support the program
Manage the scope of Engineering cost accounts and support EAC reviews
Manage and identify engineering risks and opportunities
Serve as a backup to Configuration Control Boards / Engineering Review Boards (CCB/ERB)
Limited travel up to 10%
Qualifications You Must Have
Typically requires a Bachelor's in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of ten (10) years of prior relevant experience
Minimum 5 years of integration experience including hardware, software, and/or firmware
Experience leading cross-functional teams and managing complex projects
Experience executing cost and schedule tracking within Earned Value or equivalent cost tracking compliant projects
Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer
Earned Value Management System (EVMS) Certified or able to obtain the certification within 6 months in the job
Experience with RF electronics design
Experience troubleshooting systems using test equipment such as data acquisition systems, oscilloscopes, bus analyzers, logic analyzers, network analyzers, and/or spectrum analyzers
Familiarity with model-based systems engineering (MBSE) and Agile development methodologies and hardware-In-the-Loop (HWIL) architectures
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
Relocation Eligibility
Learn More & Apply Now!
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation.
Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$42k-87k yearly est. Auto-Apply 5d ago
Retail Part Time Team Lead
The ODP Corporation
Team leader job in Tucson, AZ
At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
**Primary Responsibilities:**
+ **Print Sales and Services:**
+ Responsibility in the Print function to support efficient operation while driving overall store sales.
+ Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
+ Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
+ **Operational Efficiency:**
+ Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
+ Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
+ Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
+ Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
+ **Client Engagement:**
+ Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
+ Supports community outreach initiatives to drive client/customer retention.
+ Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
+ Performs other duties as assigned.
+ **External Key Carrier and Leader on Duty:**
+ Ensuring the safety and security of the building and associates during the absence of the management team.
+ In partnership with all associates, ensure regular loss prevention compliance.
+ Performing opening or closing responsibilities.
+ This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
+ May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
+ Other duties as deemed necessary
**Education and Experience:**
+ High School diploma or equivalent education preferred
+ Minimum 1-3 years of experience in related field
+ Sales and/or Customer Service experience preferred.
+ Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
+ Skilled in Customer Service and Print Services experience would be desired.
+ Must possess advanced selling skills ยท Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
+ Must be adaptable to a changing environment.
+ Must be able to assist others in a professional environment.
+ Possess excellent verbal and written communication skills.
+ Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
+ Must possess ability to process information/merchandise through POS register system.
+ Pays close attention to detail to ensure high quality production in the Print Services area
+ Positive and Engaging
+ Action Oriented
+ Integrity, Accountability & Trust
+ Demonstrate passion for the brand, products, services and solutions offered to our customers
+ Must possess a desire to continually develop personal selling skills and product knowledge
+ Drive for Results
+ Decision Quality
+ Patience
**About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is 16.00 to 19.00, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 99766
$42k-87k yearly est. 11d ago
Associate Supervisor
Savers/Value Village
Team leader job in Tucson, AZ
Job Title: Associate Manager
Who we are:
GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.
By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.
GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com.
[Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.]
What you can expect:
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
Bundled health plans such as medical, Rx, dental and vision.
Company-paid life insurance for extra protection and peace of mind.
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.
Summary:
The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
โข Train and coach the Associate Manager in Training role, new team members, as well as existing team
members on all company policies and procedures
โข Responsible for actively engaging in the field with direct oversite to 20 to 30 sites on a regular basis
โข Responsible for all direct report functionality of an Area Manager which includes hiring, coaching,
counseling, firing duties, tracking time, and any other people management/development needs
โข Support Area Manager by reviewing applications, conducting interviews, selection of talent, and
completing onboarding activities
โข Manage supplies, assets, and all maintenance requests at each site
โข Ensures timely requests of all pickups are communicated
โข Independently and collaboratively interacts with donors while exercising good judgment,
โข Maintains a positive and optimistic disposition, and demonstrating a successful customer
โข focused mindset
โข Able to work independently without supervision and hold a high level of integrity and independent
decision making
โข Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in
every interaction i.e., impeccable donor/customer interactions, appropriately representing the GreenDrop brand while in uniform
โข Assists donors and truck drivers with donated merchandise, including unloading donations from
vehicles; treats donated items respectfully; communicates the company's nonprofit relationship; and
invites donors to โcome back againโ and to encourage their family and friends to do the same.
โข Work efficiently and call for additional assistance as needed.
โข Follows standards in place to protect Team Members and donors to provide a safe environment to
work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or
spills, cleaning and disinfecting to required standards, and following product safety guidelines
โข Takes responsibility for reporting any hazard or injury to management
โข Wear tablet holder while recording donor information in company iPad
โข Continuously organize donations in the stock room throughout the shift
โข Complete and send daily and weekly supply needs to the Area Manager
โข Other duties assigned by manager
:
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Required Knowledge, Skills and Abilities:
โข Ability to lead and manage effective teams and lead within a team environment
โข Demonstrate customer service skills
โข Ability to identify problems and recommend solutions
โข Attention to cleanliness, organization and detail
โข Reliable transportation and commitment to attendance and punctuality
โข Honesty and integrity
โข Ability to communicate orally and in writing and possess excellent verbal and written communication
skills
โข Ability to set priorities, meet deadlines and multi-task with minimal supervision
โข Ability to work independently or as part of a team
โข Ability to maintain confidentiality of all information
โข Basic math skills
โข Working knowledge of Microsoft Office including Word, Excel, and Outlook.
โข Willing and able to work a flexible schedule as position dictates
โข Satisfactory pass physical and background exams
โข Clean driving record
โข Ability to work within Saver's culture
Minimum Required Education, Training and Experience:
โข High school degree or equivalent
โข Minimum of 2 years in a supervisory customer service role leading 10 or more team members
Physical Requirements:
โข Reaching overhead 30% of time
โข Pushing and pulling 65% of time
โข Standing 100% of time
โข Bending and crouching 60% of time
โข Repetitive use of hands 70% of time
โข Grasping items with hands 80% of time
โข Lifting and carrying 50 lbs
FLSA Status:
โข Non-Exempt
Tools and Equipment Used:
โข Cell phone and/or laptop for data entry
โข Cell phone to communicate
โข Use all company supplied safety equipment as defined in the operating and safety manuals
Travel:
โข Must be able to travel between specified sites on a regular basis within geographic territory as well as assist in neighboring territories when needed
โข Car travel within their territory continuously
โข May be asked to travel to outside territories that travel by air within the United States
Work Address:
โข Remote within specified geographic area to include but not limited to:
6383 E. Grant Rd. Tucson, AZ 85715
405 E Wetmore Rd. Tucson, AZ 85705
Savers/GreenDrop is an E-Verify employer
$31k-49k yearly est. Auto-Apply 60d+ ago
Night Outside Services Supervisor
Ventana Canyon Alliance 3.3
Team leader job in Tucson, AZ
Assists in the supervision of the activities of the outside service staff working in the staging area, golf car facilities, driving range facilities, as well as the Player Assistants and starters.
Duties/Responsibilities:
Trains outside service associates for opening/closing procedure and other Club standards
Oversees all outside service personnel to ensure all policies and procedures are upheld.
Works with the tournament coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
Provides top quality customer service.
Greet golfers at bag drop and unload their golf bags from their carts.
Maintains cleanliness of golf carts and surrounding work area.
Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
Proper staging of golf carts during the day.
Inventory and control all guest supplies.
Assist in monitoring and policing all player service activity and etiquette.
May direct start of play.
May assist with food and beverage activities.
When needed, shares responsibility for cleaning golf shop, restrooms, course restrooms and patio area.
Qualifications
Skills/Abilities
Ability to apply basic mathematical skills.
Must possess good verbal and written skills.
Education/Experience:
High School or equivalent education required.
Valid driver's license.
Physical Requirements:
Must be able to physically reach, bend, stoop, kneel, and lift up to 50 pounds.
Must be able to work under variable temperature conditions (extreme heat or cold, indoors/outdoors).
Ventana Canyon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Ventana Canyon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
PM Shift
$26k-41k yearly est. 1d ago
Operations Supervisor (Job Coach) Tucson, AZ, Deseret Industries
Presbyterian Church 4.4
Team leader job in Tucson, AZ
Store Associate Leadership
This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Retail Operations leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.
Store Operations
The Supervisor, Retail Operations leads operation functions training and development of store associates, store openings and closures, and performance management. Interfaces with public to drive customer satisfaction, sales, and lead successful interaction with store associates and customers.
Education
Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
Experience
Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
Demonstrated experience in teaching, training, and/or supervision
Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.
Strong customer service experience and ability to interface successfully with diverse demographics of people.
Demonstrated Skills and Abilities
Strong written and oral communication ability.
Ability to give clear and concise direction and follow through with delegated assignments
Hold direct reports accountable
See and implement solutions to challenges
Ability to lead and supervise team(s) of store associates who may have barriers to employment
Implement data-driven decisions and solutions.
Interface with technology including computers, MS Software, and PCS/Inventory systems.
Role Complexities
Leading store associates successfully while managing store operations.
Responsible to achieve key performance indicators while managing constant store associate turnover.
Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.
Associate stewardship:
Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
Schedule and coordinate store associate plan of care with Development Counseling Services.
Implement behavior management techniques with associates to drive performance including de-escalation strategies.
Manage store associate training program including schedule, time management and soft skills.
Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
Schedule and manage the balance of advanced skills training and operations for store associates.
Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
Maintain confidential database of current work and productivity behaviors for assigned associates.
Ready-For-Work Program:
Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
Provide weekly assessments of work behaviors and quarterly evaluations.
Drive improvements in behavior and productivity using data from observations.
Give crucial input to individual development plans for each associate.
Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
Store Operations:
Supervise retail store operations in various departments including merchandising, inventory, and donation processing.
Provide expertise with complex customer needs regarding policies, pricing, and donations.
Supervise logistics of the donation center including supplies, product flow, staffing, heavy equipment, and customer service.
Make immediate judgments regarding hazardous donations according to OSHA guidelines and store policies.
Oversee safety protocols and respond to incidents.
Manage point-of-sale (POS) operations including cash handling, Welfare vouchers, and processing deposits.
Supervises teams of cashiers in cash management to ensure internal controls compliance.
Partner with management to ensure compliance to store standards.
People Management Responsibilities:
Will regularly supervise the work of store associates.
Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.
$24k-48k yearly est. Auto-Apply 18d ago
Service Supervisor
Green Valley Cooling & Heating
Team leader job in Green Valley, AZ
Are you a motivated and skilled professional seeking a dynamic opportunity in the field of service supervision? We are currently looking for an Service Supervisor to join our team. This role offers the chance to oversee our Service and Maintenance technicians. If you possess strong communication skills, technical expertise, and a commitment to excellence, we encourage you to apply! Company vehicle provided. Learn more about us here.About Us
Representative Responsibilities:
Schedules, directs and provides technical support for service/maintenance technicians to meet service demands and customers expectations
Providing satisfactory solutions to customer needs, concerns and issues in a timely, efficient and cost-effective manner while projecting a professional and customer friendly attitude
Assists in recruiting, interviews, hiring and training of service/maintenance technicians
Supervises and directs the service/maintenance technicians to effectively perform the functions of equipment operation, preventative maintenance and other duties as required to ensure customer satisfaction
Reviews technicians work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity. Completes jobsite drop-in audits.
Works alongside General Manager for technicians performance appraisals, reviews and for setting improvement goals/following KPIs per company requirements
Works with Training Coordinator to ensure that technicians are properly trained on latest service/maintenance techniques and safety procedures for equipment and general working conditions
Conducts group and one-on-one meetings with service/maintenance technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
Communicates regularly with dispatch team to ensure that technicians are being scheduled properly by skill level, efficiency and training requirements
Manages equipment, special tools and parts needed for the company including parts ordering.
Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold
Develops and monitors individual department budgets, goals and objectives to insure departmental profitability, quality workmanship and customer satisfaction in conjunction with the General Manager
Reviews work orders, invoices and time reports for accuracy
Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
Ensures that all company/department policies are being followed by the Service/Maintenance Department
Oversees assigned HVAC vehicles, monitors vehicles/inventory to ensure they are being cleaned, maintained and operated as required and used according to company policy
Performing related duties as assigned by the General Manager
REQUIREMENTS:
Excellent customer service skills
High school graduate or GED required
Five or more years of successful and full-time HVAC experience, either as a service technician or maintenance technician, preferred
Previous supervisor or managerial experience required
EPA 608 Type II Certification, NATE Ready-to-Work and NATE Technical Certification, preferred
Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems, preferred
Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
Excellent leadership skills to enhance team productivity and standards of work produced
Excellent verbal and written communication skills; and strong conflict management skills
Detail oriented and highly organized with the ability to handle multiple tasks and assignments
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in themselves and in others
Valid Arizona drivers license with a clean driving record, background and drug screening
Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
Frequent speaking, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
Busy office environment with moderate noise level due to talking, computers, printers, and activity
Physical ability to perform all the duties noted above under the conditions, circumstances, and weather extremes found in the Arizona. Examples include the ability to lift and carry a 75 lb. load (of the size and shape of an item encountered on an HVACR job) a distance of 75'; carry a 75 lb. motor up a fully extended 18' ladder. Must not have a fear of heights (acrophobia).
Benefits:
401(k)
Company vehicle
Short-term and long-term disability
Life, Medical, Dental and Vision Insurance
Employee assistance program (EAP)
Employee discount
Paid time-off
Referral program
Tuition reimbursement
Schedule:
Monday to Friday
Weekend availability as needed
Supplemental pay types:
Opportunity for bonus pay
Pay schedule is every 2 weeks
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
$38k-62k yearly est. 15d ago
Operations Supervisor (Job Coach) Tucson, AZ, Deseret Industries
The Church of Jesus Christ Latter-Day Saints 4.1
Team leader job in Tucson, AZ
* Store Associate Leadership * This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Retail Operations leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.
* Store Operations
* The Supervisor, Retail Operations leads operation functions training and development of store associates, store openings and closures, and performance management. Interfaces with public to drive customer satisfaction, sales, and lead successful interaction with store associates and customers.
Associate stewardship:
* Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
* Schedule and coordinate store associate plan of care with Development Counseling Services.
* Implement behavior management techniques with associates to drive performance including de-escalation strategies.
* Manage store associate training program including schedule, time management and soft skills.
* Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
* Schedule and manage the balance of advanced skills training and operations for store associates.
* Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
* Maintain confidential database of current work and productivity behaviors for assigned associates.
Ready-For-Work Program:
* Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
* Provide weekly assessments of work behaviors and quarterly evaluations.
* Drive improvements in behavior and productivity using data from observations.
* Give crucial input to individual development plans for each associate.
* Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
Store Operations:
* Supervise retail store operations in various departments including merchandising, inventory, and donation processing.
* Provide expertise with complex customer needs regarding policies, pricing, and donations.
* Supervise logistics of the donation center including supplies, product flow, staffing, heavy equipment, and customer service.
* Make immediate judgments regarding hazardous donations according to OSHA guidelines and store policies.
* Oversee safety protocols and respond to incidents.
* Manage point-of-sale (POS) operations including cash handling, Welfare vouchers, and processing deposits.
* Supervises teams of cashiers in cash management to ensure internal controls compliance.
* Partner with management to ensure compliance to store standards.
People Management Responsibilities:
* Will regularly supervise the work of store associates.
* Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.
Education
* Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
Experience
* Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
* Demonstrated experience in teaching, training, and/or supervision
* Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.
* Strong customer service experience and ability to interface successfully with diverse demographics of people.
Demonstrated Skills and Abilities
* Strong written and oral communication ability.
* Ability to give clear and concise direction and follow through with delegated assignments
* Hold direct reports accountable
* See and implement solutions to challenges
* Ability to lead and supervise team(s) of store associates who may have barriers to employment
* Implement data-driven decisions and solutions.
* Interface with technology including computers, MS Software, and PCS/Inventory systems.
Role Complexities
* Leading store associates successfully while managing store operations.
* Responsible to achieve key performance indicators while managing constant store associate turnover.
* Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
* Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.
$40k-62k yearly est. Auto-Apply 17d ago
Service Supervisor (56237)
The Hiller Companies, LLC 4.3
Team leader job in Tucson, AZ
The Hiller Companies, LLC has an immediate opening for Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority.
Key Responsibilities:
* TeamLeadership & Development:
* Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work.
* Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment.
* Provide guidance on new employee training and conduct periodic performance reviews.
* Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development.
* Motivate team members and track their continued development and training.
* Work with other Hiller support teams to ensure smooth operations of Service Department functions.
* Assist in building a high-performance team that operates efficiently and effectively.
* Customer Relationship Management:
* Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction.
* Support sales efforts by providing technical expertise and participating in customer interactions when needed.
* Service Operations:
* Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs.
* Ensure technicians are correctly charging their time to assigned jobs for accurate costing.
* Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls.
* Monitor and ensure that team members maintain up-to-date required certifications.
* Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians.
* Health & Safety:
* Promote a culture of safety within the team and ensure compliance with safety protocols.
* Work with Safety partners to ensure employees have the required tools and PPE for their work.
* Conduct regular safety briefings and address any safety concerns promptly.
* Additional:
* Assist in managing multiple ongoing tasks and projects simultaneously.
* Provide regular updates to the Service Manager on team performance and operational challenges.
* Other duties as assigned.
$36k-54k yearly est. 36d ago
Retail Part Time Team Lead
The ODP Corporation
Team leader job in Tucson, AZ
At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
* Print Sales and Services:
* Responsibility in the Print function to support efficient operation while driving overall store sales.
* Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
* Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
* Operational Efficiency:
* Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
* Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
* Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
* Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
* Client Engagement:
* Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
* Supports community outreach initiatives to drive client/customer retention.
* Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
* Performs other duties as assigned.
* External Key Carrier and Leader on Duty:
* Ensuring the safety and security of the building and associates during the absence of the management team.
* In partnership with all associates, ensure regular loss prevention compliance.
* Performing opening or closing responsibilities.
* This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
* May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
* Other duties as deemed necessary
Education and Experience:
* High School diploma or equivalent education preferred
* Minimum 1-3 years of experience in related field
* Sales and/or Customer Service experience preferred.
* Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
* Skilled in Customer Service and Print Services experience would be desired.
* Must possess advanced selling skills ยท Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
* Must be adaptable to a changing environment.
* Must be able to assist others in a professional environment.
* Possess excellent verbal and written communication skills.
* Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
* Must possess ability to process information/merchandise through POS register system.
* Pays close attention to detail to ensure high quality production in the Print Services area
* Positive and Engaging
* Action Oriented
* Integrity, Accountability & Trust
* Demonstrate passion for the brand, products, services and solutions offered to our customers
* Must possess a desire to continually develop personal selling skills and product knowledge
* Drive for Results
* Decision Quality
* Patience
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is 16.00 to 19.00, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
$42k-87k yearly est. 12d ago
Hardware Management Team Integrated Product Team Lead (IPTL)
RTX Corporation
Team leader job in Tucson, AZ
**Country:** United States of America ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
DoD Clearance: Secret
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
We are seeking a highly motivated and experienced Integrated Product Team Lead (IPTL) to lead and manage Tomahawk Production and Recertification Hardware Management team. The IPTL will be responsible for overseeing an organization of approximately 55 engineers across hardware management teams, cross-functional teams and subject matter experts. The IPTL will work with suppliers and the factory to lead technical and financial execution of these engineering teams to produce missiles for the US Navy. These missile deliveries encompass full-rate production, recertification, warranty returns, flight test, and missile kits. Additionally, multiple new missile configurations are being introduced to the Tomahawk production line, and the US Navy and foreign militaries are increasing their demand for Tomahawk missiles which require executing capacity enhancement and munitions acceleration activities. The scope and complexity of the IPT Lead's responsibilities is expected to increase in 2026 as new contracts are awarded.
The IPTL will be a key stakeholder in the production and recertification risk and opportunity management process. This role requires a strong technical background, excellent leadership skills, and the ability to manage schedules, budgets, and deliverables.
**What You Will Do**
+ Lead and manage effective execution of the Production and Recertification Hardware Management Teams to meet Tomahawk missile delivery commitments.
+ Collaborate across the program and with the customer and suppliers to ensure alignment on project goals and objectives.
+ Define project schedules, budgets, and resource requirements, and ensure adherence to program milestones.
+ Manage risk identification, mitigation strategies, and resolution of technical challenges throughout the project lifecycle.
+ Provide technical guidance and mentorship to team members to foster a collaborative and high-performing team environment.
+ Act as the point of contact for internal and external stakeholders, communicating project status, risks, and opportunities effectively.
+ Support proposal development and planning activities for future projects and initiatives.
**Qualifications You Must Have**
+ Typically requires a Bachelor's in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 10 years of prior relevant experience.
+ Experience leading cross-functional teams and managing complex projects.
+ Experience with both Windows and Linux operating systems
+ Earned Value Management Systems Certification.
+ Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
**Qualifications We Prefer**
+ Strong understanding of systems engineering principles
+ Excellent communication, organizational, and problem-solving skills.
+ Technical aptitude and rigor.
+ Strong organization, coordination, planning, teaming skills, as well as written and oral communication skills.
+ Customer focus, trustworthy, responsible and accountable behaviors.
+ Highly motivated and proactive individual with a positive attitude and drive to meet commitments.
**What We Offer**
+ Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
+ Relocation Eligibility.
**Learn More & Apply Now!**
Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link (******************************************************** to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
$42k-87k yearly est. 4d ago
Service Supervisor
Green Valley Cooling & Heating
Team leader job in Green Valley, AZ
Are you a motivated and skilled professional seeking a dynamic opportunity in the field of service supervision? We are currently looking for an Service Supervisor to join our team. This role offers the chance to oversee our Service and Maintenance technicians. If you possess strong communication skills, technical expertise, and a commitment to excellence, we encourage you to apply! Company vehicle provided. Learn more about us here. About Us
Representative Responsibilities:
* Schedules, directs and provides technical support for service/maintenance technicians to meet service demands and customers' expectations
* Providing satisfactory solutions to customer needs, concerns and issues in a timely, efficient and cost-effective manner while projecting a professional and customer friendly attitude
* Assists in recruiting, interviews, hiring and training of service/maintenance technicians
* Supervises and directs the service/maintenance technicians to effectively perform the functions of equipment operation, preventative maintenance and other duties as required to ensure customer satisfaction
* Reviews technicians' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity. Completes jobsite drop-in audits.
* Works alongside General Manager for technician's performance appraisals, reviews and for setting improvement goals/following KPI's per company requirements
* Works with Training Coordinator to ensure that technicians are properly trained on latest service/maintenance techniques and safety procedures for equipment and general working conditions
* Conducts group and one-on-one meetings with service/maintenance technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
* Communicates regularly with dispatch team to ensure that technicians are being scheduled properly by skill level, efficiency and training requirements
* Manages equipment, special tools and parts needed for the company including parts ordering.
* Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold
* Develops and monitors individual department budgets, goals and objectives to insure departmental profitability, quality workmanship and customer satisfaction in conjunction with the General Manager
* Reviews work orders, invoices and time reports for accuracy
* Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
* Ensures that all company/department policies are being followed by the Service/Maintenance Department
* Oversees assigned HVAC vehicles, monitors vehicles/inventory to ensure they are being cleaned, maintained and operated as required and used according to company policy
* Performing related duties as assigned by the General Manager
REQUIREMENTS:
* Excellent customer service skills
* High school graduate or GED required
* Five or more years of successful and full-time HVAC experience, either as a service technician or maintenance technician, preferred
* Previous supervisor or managerial experience required
* EPA 608 Type II Certification, NATE Ready-to-Work and NATE Technical Certification, preferred
* Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems, preferred
* Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems, preferred
* Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
* Excellent leadership skills to enhance team productivity and standards of work produced
* Excellent verbal and written communication skills; and strong conflict management skills
* Detail oriented and highly organized with the ability to handle multiple tasks and assignments
* Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
* Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
* Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in themselves and in others
* Valid Arizona driver's license with a clean driving record, background and drug screening
* Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
* Frequent speaking, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
* Busy office environment with moderate noise level due to talking, computers, printers, and activity
* Physical ability to perform all the duties noted above under the conditions, circumstances, and weather extremes found in the Arizona. Examples include the ability to lift and carry a 75 lb. load (of the size and shape of an item encountered on an HVACR job) a distance of 75'; carry a 75 lb. motor up a fully extended 18' ladder. Must not have a fear of heights (acrophobia).
Benefits:
* 401(k)
* Company vehicle
* Short-term and long-term disability
* Life, Medical, Dental and Vision Insurance
* Employee assistance program (EAP)
* Employee discount
* Paid time-off
* Referral program
* Tuition reimbursement
Schedule:
* Monday to Friday
* Weekend availability as needed
Supplemental pay types:
* Opportunity for bonus pay
* Pay schedule is every 2 weeks
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
The average team leader in Tucson, AZ earns between $30,000 and $121,000 annually. This compares to the national average team leader range of $37,000 to $126,000.
Average team leader salary in Tucson, AZ
$61,000
What are the biggest employers of Team Leaders in Tucson, AZ?
The biggest employers of Team Leaders in Tucson, AZ are: