Campbell County Health (CCH) is more than just a hospital-we are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute care community hospital in Gillette; Campbell County Medical Group, featuring nearly 20 specialty and primary care clinics-including locations in Wright and Hulett; and The Legacy Living & Rehabilitation Center, a long-term care facility.
To be responsive to our employee's needs we offer:
Generous PTO accrual (increases with tenure)
Paid sick leave days
Medical/Dental/Vision
Health Savings Account, Flexible Spending Account, Dependent Care Savings Account
403(b) with employer match
Early Childhood Center, discounted on-site childcare
And more! Click here to learn more about our full benefits package
Job Summary
Working under the supervision of the Clinic Director, the Operational Supervisor assesses, plans, implements, evaluates and collaborates with other departments to ensure excellence in patient and family care reflective of Campbell County Health (CCH) and Campbell County Medical Group's (CCMG) mission, vision and values. This position provides oversight, planning, assigning, and management of the work of professional and non-professional nursing, physician, and advanced clinical providers in the clinics for which they are responsible. Required to participate in interviewing and hiring staff and directly responsible for orienting and training personnel. The Operational Supervisor will integrate clinic goals for improvement across the care continuum. The Operational Supervisor is responsible for daily charge reconciliation for responsible clinics (in conjunction with the Clinical Supervisor). The Operational Supervisor will actively collaborate with the Clinic Director, including preparation of monthly and bi-weekly statistical analyses of key clinic functions.
Essential Functions
Exhibits a thorough understanding of Ambulatory Clinic function and provides daily oversight and management of staff performance and expectations to facilitate cohesive clinic operation
Ensures superior ongoing patient satisfaction and customer service
Conducts management responsibilities in a positive, professional manner
Exercises excellent interpersonal relationship skills in the management and coordination of clinical staff
Exercises effective problem solving skills
Demonstrates efficient time management and prioritization skills
Ensures staff accountability in implementing the nursing process (assessment, implementation and updating plan of care, performing interventions, providing patient and family education, and evaluation of outcomes)
Delegate tasks to staff and supervise follow-up
Is proficient in all electronic health records applications
Is proficient in Microsoft Office prepare reports and summaries as needed
Ensure that all paperwork and documentation is accurate and timely
Participates in the interviewing, hiring, and onboarding of clinical staff, and performance evaluations of clinical staffing conjunction with the Clinic Directors
Responsible for planning and assists with implementation of departmental training including orientation, competency assessment, mentoring, coaching and evaluation (with Director's input)
Ensures staff are appropriately trained in current services and procedures for competency in best practice
Assists in the development of department budget and maintains fiscal compliance
Evaluates, implements, and coordinates the training for new procedures and equipment
Reviews, adjusts and plans daily staffing levels to ensure safe and cost-effective patient care. Completes clinical staff schedule to ensure appropriate coverage, including providing coverage for unexpected absences.
Communicates with Front Desk Supervisor to facilitate excellent patient flow and provide cohesive service
Ensures adequate stock of medical supplies by monitoring par levels and timely ordering process
Performs daily charge reconciliation for all responsible clinics
Responsible for agenda and holding meetings with all staff on a monthly basis in collaboration with Clinic Directors
Serves as liaison between clinical staff and clinic Directors
Maintains confidentiality of all personnel and patient care and relations information
Ensure that all staff represent CCH and CCMG in a professional manner
Actively participates in Strategic Planning for the department and organization
Collaborates in development and achievement of departmental goals and objectives
Actively participates in Customer/Guest Relations and Mandatory Education programs
Participates in the development of departmental policies and assures staff compliance with Hospital, Ambulatory Clinic and departmental standards of practice
Assists with development and implementation of departmental strategic plan when applicable as assigned.
May be required to manage in other clinic environments according to the distribution of staff and patient loads.
Enforces and models CCH & CCMG mission, vision and values
Must be free from governmental sanctions involving health care and/or financial practices
Complies with the hospital's Corporate Compliance Program, including, but not limited to the Code of Conduct, laws and regulations, and hospital policies and procedures.
Performs other duties as assigned
Job Qualifications
Education
Graduate of an accredited school of nursing or Bachelor's degree in Business Administration or related field, or 3-5 years of work-related experience.
Certifications required
See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy
Experience
Experience in an ambulatory clinic preferred.
PI1cd86d67af5d-37***********9
$79k-113k yearly est. 8d ago
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(Student Position) Afterschool Group Leader
Nwccd
Team leader job in Sheridan, WY
Position is off-campus at the YMCA . Under the guidance of the After-School Program Coordinator, the After-School Group Leader provides direction for the program and classroom, and implements program curriculum. The After-School Group Leader also provides a quality experience to children and parents that focuses on the YMCA values of honesty, respect, responsibility and caring.
$50k-114k yearly est. 60d+ ago
Appeals Clinical Team Lead
Pacificsource Health Plans 3.9
Team leader job in Wyoming
Looking for a way to make an impact and help people?
Join PacificSource and help our members access quality, affordable care!
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes.
Essential Responsibilities:
Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions.
Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks.
Responsible for the orientation and training of new hires.
Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees.
Participate in hiring decisions in concert with Appeals and Grievance Director and HR.
Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate.
Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities.
Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department.
Utilize and promote use of evidence-based medical criteria.
Maintain modified caseload consistent with assigned responsibilities.
Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate.
Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers.
Provide backup to other departmental teams or management staff, as needed.
Supporting Responsibilities:
Meet department and company performance and attendance expectations.
Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information.
Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations.
Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director.
Perform other duties as assigned.
Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred.
Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed.
Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision.
Competencies
Building Trust
Building a Successful Team
Aligning Performance for Success
Building Customer Loyalty
Building Strategic Work Relationships
Continuous Improvement
Decision Making
Facilitating Change
Leveraging Diversity
Driving for Results
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills:
Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization
Compensation Disclaimer
The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.
Base Range:
$83,212.29 - $137,300.29Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
$73k-96k yearly est. Auto-Apply 10d ago
Senior Lead Engineer - Public Sector
Lumen 3.4
Team leader job in Cheyenne, WY
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. The candidate must be a self-starter and can work independently with little to no supervision. Under this position, it's expected the member will be able to rapidly identify and resolve problems, engineer, identify, and become proficient in the latest technology applicable to the position, and conduct critical thinking towards challenges and solutions to meet the objectives of the team. The candidate should be considered the Subject Matter Expert (SME) in multiple technologies, architectures, and solutions utilized by the team.
**The Main Responsibilities**
-Recommends optimized solutions to support current and long-range planning and collaborates with managers in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction.
-Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud Platform and Amazon Web Services.
-Deploy, configure, and administer systems in Google Cloud Platform and Amazon Web Services.
-Support, troubleshoot, and maintain Kubernetes clusters and containers.
-Designs requirements based technical solutions in support of new projects and assists with transition of the solution and design into production.
-Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
-Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
-Gather and analyze metrics and customer feedback to formulate system requirements.
-Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
-Designs, builds, and maintains automation solutions (playbooks, roles) for deploying IT Infrastructure, software, managing configurations, and orchestrating workflows using Ansible, Python/Bash scripting, and CI/CD tools
-Develop, maintain, and execute test plans and procedures based upon system security and functional requirements that result in higher levels of fidelity in production implementations.
-The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking, network security, and architectural security.
-Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems.
-Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting.
-Maintain products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud Platform, and Amazon Web Services.
-Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery.
-Maintain existing applications by fixing, upgrading, and adding functionality as needed.
-Quickly develop new applications as the need arises. These applications should follow appropriate best practices.
-Assess existing applications for deficiencies such as slow performance and use of deprecated dependencies and come up with a plan for resolving.
-Keep existing applications current with the version of the programming language and releases.
-Perform application testing to ensure that new features work or that fixes have not caused any regressions.
-Mentor teammates by helping them learn new technologies where needed.
-Provide rapid operational support, troubleshooting, and resolution to production equipment.
-Independently research and become proficient in the latest technologies which could be applicable to the team
**What We Look For in a Candidate**
-Recommends optimized solutions to support current and long-range planning and collaborates with managers in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction.
-Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud Platform and Amazon Web Services.
-Deploy, configure, and administer systems in Google Cloud Platform and Amazon Web Services.
-Support, troubleshoot, and maintain Kubernetes clusters and containers.
-Designs requirements based technical solutions in support of new projects and assists with transition of the solution and design into production.
-Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
-Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
-Gather and analyze metrics and customer feedback to formulate system requirements.
-Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
-Designs, builds, and maintains automation solutions (playbooks, roles) for deploying IT Infrastructure, software, managing configurations, and orchestrating workflows using Ansible, Python/Bash scripting, and CI/CD tools
-Develop, maintain, and execute test plans and procedures based upon system security and functional requirements that result in higher levels of fidelity in production implementations.
-The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking, network security, and architectural security.
-Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems.
-Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting.
-Maintain products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud Platform, and Amazon Web Services.
-Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery.
-Maintain existing applications by fixing, upgrading, and adding functionality as needed.
-Quickly develop new applications as the need arises. These applications should follow appropriate best practices.
-Perform application testing to ensure that new features work or that fixes have not caused any regressions.
-Mentor teammates by helping them learn new technologies where needed.
-Provide rapid operational support, troubleshooting, and resolution to production equipment.
-Independently research and become proficient in the latest technologies which could be applicable to the team
What We Look for in a Candidate
-10+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting.
-4+ years of Kubernetes experience to include developing helm charts and deploying applications on Kubernetes.
-4+ years with Google Cloud Platform or Amazon Web Services
-5+ years with Elasticsearch experience to include indexing, clustering, managing, and troubleshooting.
-5+ years with automation in Ansible, Puppet, or Chef.
-Available 24/7 for Network Outages and Maintenance window work.
-Ability to work with coworkers and customers to troubleshoot technical problems
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
Requisition #: 341060
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
$142.6k-190.1k yearly 6d ago
Lead, Customer Service
TCH Group, LLC 2.9
Team leader job in Casper, WY
The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function.
Answers incoming calls and makes determination of required action
Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
Knowledgeable of paperwork and internal reports
Has a thorough understanding of the AS-400 and the CDR
Checks employees' task assignments and status daily
Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
Daily work on Held Sales in centers assigned to them
Assists in the training of employees
Communicates policy and procedure updates to staff
Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
Monitors phone procedure compliance
Monitors adherence to break schedule
#CSR
$28k-35k yearly est. 3h ago
IT Team Lead
Cai 4.8
Team leader job in Cheyenne, WY
**Req number:** R6901 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are seeking a technical IT TeamLeader to join our organization supporting one of our largest state government customers, this lead will oversee all aspects of the team's IT Services delivery including Routine Maintenance and Release Management.
**Job Description**
We are seeking a highly skilled and experienced **IT Team Lead** to join our IT team. This position will be **full-time, remote,** and is a salaried position.
**What You'll Do**
+ Provide oversight of personnel and software delivery efforts throughout the Software Development Lifecycle (SDLC), including project planning, estimating and progress reporting
+ Oversees all aspects of the team's IT Services delivery including Routine Maintenance and Release Management
+ Participate in the recruitment process and manage staff on-boarding/off-boarding
+ Motivate and mentor team members, assist in career development, and perform staffing performance reviews
+ Collaborate with the team and other IT peers to set specifications and establish or revise standards as needed
+ Ensure compliance with all CAI and client processes, procedures, and best practices
**What You'll Need**
Required:
+ Bachelor's degree in IT, Computer Science, Engineering, or a related field or 15+ experience
+ 10+ years of IT experience, with demonstrated knowledge in the development and maintenance of custom Business applications
+ 2+ years of supervisory experience leading technical staff
+ Strong written and oral communication skills
+ Prior experience developing or leading the development of enterprise web applications
+ Prior experience managing or supporting systems with web applications integrating with Legacy mainframe systems and databases
+ Working knowledge of Service orientated architecture (SOAP/REST) and endpoint security (DataPower, APIM, OIDC, etc.)
+ Familiar with RDBMS - DB2, Oracle, Postgres or SQL Server
+ Familiar with Load/Performance Testing
Preferred:
+ Prior experience managing Mainframe development teams in maintenance and support operations
+ Familiar with Middleware software/integration (IBM ACE, Azure Service Bus, etc.)
+ Familiar with CI/CD, automated code deployments and experience with code quality and code security scanning and remediation
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
\#LI-EB1
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
$110,000 - $130,000 per year
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
$110k-130k yearly 2d ago
Customer Care Team Lead
Cheyenne Regional Medical Center 4.3
Team leader job in Cheyenne, WY
A Day in the Life of a Customer Care Team Lead In a high - paced environment, this position will provide training and support for Customer Care Representatives (CCR) who are receiving inbound calls, placing outbound calls and following up on accounts that require additional research related to billing within the Revenue Cycle. Assists with patient accounts and correspondence.
Why Work at Cheyenne Regional?
403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible
Here is What You Will Be Doing:
Assists the Customer Care Representatives (CCR) with questions and handle escalated callers.
Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges.
Develops call handling training and documents for CCRs and perform monthly call audits.
Works in Cisco phone system to load outbound list, reviews call reports and takes appropriate actions.
Develops and maintains training documents for complex accounts including but not limited to probate, bankruptcy and settlement offers.
Monitors the inventory and progress of accounts placed with external collection agencies.
Works with internal and external partners on escalated concerns. Conducts in-depth research of concerns, communicates and documents findings.
Communicates and transfers information to clinics and departments as applicable for resolution.
Works patient correspondence, updates information, audits accounts and mails out requested information.
Ensures all workflow items are completed within the set turn-around-time and quality expectations. Performs monthly audits of work queues.
Works with internal and external partners to keep all procedures and training material current.
Reviews posted adjustments and self-pay settlement requests for approval/denial.
Develops schedule, goals, and audit tools for the Single Billing Office (SBO).
Participates in screening and interviewing applicants.
Promotes and participates in LEAN practices and strategies.
Desired Skills:
Ability to communicate effectively with internal and external clients
Ability to use good judgment and critical thinking skills to identify and resolve problems
Proficient skills in MS Office software; particularly Excel and Outlook
Computer and telephone knowledge
Efficient and accurate keyboard/typing skills
Ability to exhibit a high level of professionalism with a strong work ethic and commitment to satisfaction
Functional knowledge of HIPAA rules and regulations
In-depth working knowledge of the various applications associated with the workflows
Knowledge of electronic health record (EHR) systems
Advance knowledge of telephone systems including auto dialer and reporting
Ability to lead others
Here is What You Need:
Associate's degree or higher and one (1) or more years of healthcare billing experience • OR, High School diploma (or equivalent certificate from an accredited program) and two (2) or more years of experience in healthcare billing and/or call center
Nice to Have:
Bilingual Spanish
Medical Billing/ Call Center certifications
Epic experience
About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
$41k-76k yearly est. 59d ago
Lead, Customer Service
Carsonvalleyhealth
Team leader job in Casper, WY
The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function.
Answers incoming calls and makes determination of required action
Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
Knowledgeable of paperwork and internal reports
Has a thorough understanding of the AS-400 and the CDR
Checks employees' task assignments and status daily
Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
Daily work on Held Sales in centers assigned to them
Assists in the training of employees
Communicates policy and procedure updates to staff
Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
Monitors phone procedure compliance
Monitors adherence to break schedule
#CSR
$26k-33k yearly est. 3h ago
Area Supervisor - Dining Center
Ustelecom 4.1
Team leader job in Wyoming
Join Our Campus Community!
Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!
Why Choose Us?
At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:
Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.
At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW's Benefits Summary.
JOB TITLE:
Area Supervisor - Residential Dining Center
JOB PURPOSE:
Organize, coordinate and supervise operational duties and assigned personnel in a designated area under general supervision.
This position has been deemed
essential
as addressed in the University of Wyoming's Employee Handbook. Employees in essential positions may be required to work during emergency closures and winter closure based on the nature of their job duties and the reasons for the closure.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervise and participate in the operational activities of the designated area including assistance with preparation of reports and maintenance of area records; prepare production reports and formulate work schedules.
Coordinate assigned operational activities for designated areas.
Assist in developing and enforcing security, safety, and department regulations and policies.
Make hiring recommendations; train, supervise and assist in evaluation of work performance of assigned personnel.
Supervise and inspect work activities of assigned personnel; set up work and daily operations of a designated area; oversee cleaning and routine maintenance of equipment and work area.
Some positions may work on computers to manage database records and provide data entry work.
Some positions may collect fees, balance cash drawer, and assist with making deposits.
SUPPLEMENTAL FUNCTIONS:
May maintain inventory records; order and receive supplies and equipment.
May assist with budget planning for area and oversee budget expenditures for designated area.
COMPETENCIES:
Attention to Detail
Developing Organizational Talent
Individual Leadership
Judgment
Sensitivity
Work Standards
Consistency
MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED
Experience: 2 years work-related experience
DESIRED QUALIFICATIONS:
Knowledge of:
Applicable federal, state, local and university rules and regulations related to the operation of the designated area.
Basic supervisory principles, practices, methods, and techniques.
Occupational hazards and safety precautions of the trade.
Current methods, materials, and equipment applicable to the designated area.
Supplies, equipment, and/or services ordering and inventory control.
Planning and scheduling techniques.
Customer service standards and procedures.
Skills and Abilities to:
Select appropriate materials based on application and amounts required.
Understand and carry out oral and written instructions.
Supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
Communicate effectively both orally and in writing.
Read, understand, follow, and enforce safety procedures.
Move objects weighing up to 50 pounds regularly (some positions require moving objects 50 to 100 pounds regularly) with or without reasonable accommodation.
Make effective decisions impacting projects.
Determine labor, equipment, and material costs on projects.
Manage projects to meet multiple and potentially conflicting timelines.
Work as a team member and foster a cooperative work environment.
WORKING CONDITIONS:
Office/shop/warehouse/kitchen environments; mobility required to perform functions of area. Some positions may stand for an extended period of time.
REQUIRED APPLICATION MATERIALS: Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:
Resume or C.V.
This position will remain open until filled. Complete applications received by 01/25/2026 will receive full consideration.
WORK LOCATION: On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at ************ or email ****************.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.
Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit ************************
$57k-74k yearly est. Auto-Apply 1d ago
Branch Team Lead
Nuvision Federal Credit Union
Team leader job in Cheyenne, WY
The Branch Team Lead exists in any size branch. Under minimal supervision, the Branch Team Lead performs a wide variety of complex duties related to handling member transactions such as: receiving and disbursing funds, posting deposits, loan and VISA payments, making account transfers, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening all deposit account types (including business services accounts).
The Branch Team Lead (BTL) is responsible for cross-selling all credit union products and services, and meeting minimum referral standards (core/non-core products and services), including Investment Services, first mortgages, insurance products and AUTOLAND (Car Buying Service). Also insures that the Relationship Specialist staff that they supervise meets the minimum referral standards. The Branch Team Lead is expected to lead morning sales huddles and evening debriefs of sales results.
The Branch Team Lead is comprehensively cross-trained to handle services such as: issuing temporary cards, re-pinning existing cards, ordering new cards or instant-issue debit cards in the branch, setting up online banking, issuing temporary checks, retrieving copy images of checks, and performing account allocations according to a member request. The Branch Team Lead maintains records of cash advances, and balances all of the above including a daily cash drawer.
The Branch Team Lead ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service goals are achieved. The Branch Team Lead may also be called upon to assist with training new RS I and II, assist with daily balancing, and branch fine cash count. Additionally, the Branch Team Lead is responsible for staff scheduling, approvals and overrides of transactions, and vault duties such as selling and ordering cash and coin, and may be asked for input to the performance review process for RS I and II.
The position is also responsible for approving checks, large deposits or other items not within the RS I and II limits. The Branch Team Lead performs all functions of the RS I and II proficiently in addition to having the authority to open and/or close a branch. The value the Branch Team Lead adds to the organization is: it allows for immediate approval authority, performs overrides for RS and other frontline staff, allows personalized service and provides opportunities to conduct needs-based sales using referrals of other credit union products and services that support various production goals.
Responsibilities:
Performs all RS duties: account maintenance, receiving and disbursing funds, posting deposits and loan payments, transfers, cash advances, and all types of withdrawals (cash and checks), cash balancing.
Assists the Branch in achieving Sales goals through cross-selling and referrals, both personally and by training and coaching the RS staff. Is also expected to lead morning sales huddles and evening sales results debriefs. Insuring that they and their RS staff achieve minimum referral standards.
Performs a wide variety of account maintenance such as change of address and name changes.
Required to complete monthly compliance training and all other credit union training offered to RS. Completes the Branch Team Lead Checklist.
Balances cash drawer.
Assists with vault transactions, performs scheduling, overrides and approvals, signature guarantees, sells and orders cash and coin.
Opens all deposit account types (including business service accounts), processing Harland American check orders and issuing of temporary checks. Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards.
Conducts all daily, weekly, monthly, and quarterly operational, transactional and fraud audits and submits final reports to branch management.
Open and/or close Branch in absence of Branch Sales Manager or by Branch operations schedule. Disburse cash if opening Branch, or balance cash drawer if closing Branch. Perform all other required operational and procedural duties.
Participate in the selection, advancement, or counseling of the RS staff by providing feedback to the BSM during the interview, performance appraisal and/or disciplinary process.
Participate in special projects as directed by Branch management.
Support and participate in continuous improvement activities.
Represent the Credit Union in a positive and professional manner.
Maintains member and other sensitive information with confidentiality.
Treats all co-workers and members with respect
Other related duties as assigned
Qualifications:
2 years progressive experience in sales and/or operations, and 18 months Lead Teller experience.
2 plus years RS experience or equivalent financial institution experience preferred.
Knowledge of cash handling and negotiable items.
Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations.
Comprehensive knowledge of all deposit and loan products and all services.
Knowledge of all applicable Federal, State and NCUA regulations.
Demonstrated ability to operate office machines to include 10-key and PC.
Demonstrated ability to follow written and verbal instructions.
Excellent cash balancing record.
Excellent verbal and written communication skills, problem solving, member service, and organizational skills. Attention to detail.
Demonstrated ability to provide leadership and guidance, and work as a team member of a diverse group.
Must present a professional demeanor.
Computer Literate. Knowledge of Outlook and be able to compute interest on savings, loans, and certificates.
Capable of working under pressure and with frequent interruptions. Able to demonstrate use of sound judgment (check holds, member concerns, basic employee issues, scheduling conflicts, etc.).
Education: Completion of STAR Program for Deposit Services
Website: nuvisionfederal.com/careers
Benefits:
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Covid-19 Precaution(s):
Remote Interview Process (some positions vary)
In-Person Interview required for Front-Line Positions
Social Distancing and Mask Guidelines in place
$35k-66k yearly est. Auto-Apply 60d+ ago
Team Leader - Guernsey
Morrisons
Team leader job in Guernsey, WY
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? We are looking to recruit TeamLeaders to lead our Morrisons Daily and drive our performance forward for our customers. As a Morrisons Daily TeamLeader your responsibilities will include:
* Till and cash operation
* Stock Control, ensuring we are providing the best availability and shop standards for customers
* Ensure store is operating safe and legal
* Create a team that delivers outstanding, friendly and helpful service to all our customers
* Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
About you
You'll be the kind of person who will be:
* Willing to go above and beyond for our customers
* Helpful and Friendly
* Enjoys working in a fast paced environment
Please note: For our premises that sell alcohol suitable candidates must be over the age of 18 due to licensing conditions
What happens next?
Click apply today to join our team - it only takes a couple of minutes! We'll contact you soon, so please check your emails and phone regularly.
We want to provide everyone with the opportunity to succeed in their role and career with us. It's one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.
About us
Morrisons Daily operates over 1300 Convenience stores from Thurso on the North coast of Scotland to St Helier in Jersey. We have partnerships with Harvest Energy and Rontec, along with several new "Together with Morrisons" supermarket stores with strong Independent retailers including Warners and Jempsons!
Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us.
If you require reasonable adjustments please contact ********************************
$35k-66k yearly est. 24d ago
Team Lead, Quality Excellence
Rxbenefits 4.5
Team leader job in Cheyenne, WY
RxBenefits is hiring! We are adding resources to the Member Services team. The Quality Excellence Team Lead will lead a team of Quality Analysts focused on improving the quality of customer interactions while enhancing efficiency of our operations. The successful candidate will be responsible for developing a best-in-class quality program by establishing brand driven quality evaluation standards, implementing automated evaluation strategies, and improving performance through employee development and accountability. In addition, this position will deliver continuous improvement in the quality assurance program to meet evolving business needs.
In addition, the Quality Excellence Team Lead will lead a team of Mentors who are responsible for various support functions including but limited to daily support, coaching, and development of Member Services Representatives, supporting New Hire Training and On the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with Leadership, Recruiting, Human Resources, and Learning and Development to identify, refine, incorporate, and evolve the definition of excellence across the representative life cycle including interviewing, onboarding and new hire training program, ongoing monitoring, support, and development of representatives through a well-defined, metric-driven quality program
**Job Responsibilities Include:**
General
+ Gather data, perform analysis and validation, draw conclusions to make decisions that advance and improve the representative life cycle program
+ Meet and exceed defined key performance indicators (KPIs) ensuring KPIs are indicators of success
+ Prepare reports and business reviews to illustrate overall program effectiveness and opportunities
+ Ensure processes and policies are followed by representatives in the course of service delivery; modify and enhance policies and tools to improve representative success
+ Monitor complaints to identify recurring issues; collaborate within and outside of the department to delegate and/or lead improvement efforts as appropriate
+ Ensure representative call handling and training resources are current, accurate, and user friendly
+ Identify knowledge gaps and work with management and training to resolve
+ Develop and perform ongoing engagement to keep staff motivated and optimize performance
+ Support Workforce Management (WFM) activities to ensure agent competency and training timelines align with the projected needs of the WFM team
Quality
+ Own and enhance quality program, scorecards, curriculum design, and QA analytics
+ Oversee performance monitoring, measurement, and evaluation of all representatives to improve efficiency; ensure foresight to annual performance reviews
+ Strong conflict resolution and decision-making skills; able to navigate complex situations with fairness, professionalism, and sound judgment.
+ Develop procedures for team communication and tracking of coaching metrics
+ Provide training and support to Quality Analysts on systems, policies, procedures, and core processes
+ Partner with Training using results from monitoring and other quality programs to create or enhance training materials to address skillset and knowledge gaps
+ Coordinate and facilitate call calibration sessions to ensure accurate and consistent feedback to the overall department
+ Scale the quality program through increasing Quality Analysts productivity and automation and analytics capabilities
Mentor Leadership
+ Oversees and directs the day-to-day activities of Mentors
+ Address and/or delegate more complex member inquiries, tier 2 escalations, and concerns
+ Oversee escalation process, timely resolution, and directing member outreach phone calls
+ Develop procedures, processes, reporting, and communications to ensure the Mentor program is consistently successful in supporting Member Services
+ Support agent acute performance-related development opportunities identified thru escalation line as well as internal and external customer feedback
+ Monitor the department feedback channels to ensure adequate coverage for timely response and resolution with a goal of working issues timely through to resolution and communication of the resolution
_Required Skills/Experience Include:_
+ Bachelor's degree Education or equivalent work experience.
+ 1-2 years of proven experience as call center supervisor or similar leadership position
+ Experience in a contact center environment in a Quality role
+ Experience gathering, conducting and evaluating data, identifying points of improvement, and developing clear and compelling solutions and strategies from the findings
+ Strong working knowledge of Five9 and Virtual Observer, preferred or other relevant contact center phone and QA systems
+ Exceptional verbal & written communication skills
+ Working knowledge of MS Office
+ Knowledge of performance evaluation procedures
+ Outstanding communication and negotiation abilities
+ A results-oriented approach
+ Excellent organizational and leadership skills
+ Ability to work in a fast-paced environment with targeted deadlines.
+ Strategic thinker and strong analytical skills
+ Proven track record of success in managing individual contributors
+ Superior written and verbal communication skills and presentation skills
+ Excellent leadership and developmental skills, virtual team experience
+ Demonstrated success managing new initiatives while meeting operating and fiduciary requirements
+ Excellent time management, planning, organizing, and prioritizing skills
+ Team-oriented, self-motivated, performance-oriented
+ Ability to foster trust and build strong business partnerships
+ Business acumen to support senior leaders
+ Must be non-biased and confidential in all work activities
+ Collaborative worker with experience coordinating with other departments such as client implementations, client services, and other operational units impacting resources.
_Preferred Skills/Experience Include:_
+ Proficiency in multiple languages
_Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._
_We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._
_RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_
+ _Remote first work environment_
+ _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_
+ _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_
+ _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_
+ _401(k) with an employer match up to 3.5% available after 60 days_
+ _Community Service Day to give back and support what you love in your community_
+ _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_
+ _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_
+ _Tuition Reimbursement for accredited degree programs_
+ _Paid New Parent Leave that can be used for adoption or birth_
+ _Pet insurance to protect your furbabies_
+ _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_
RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
$56.8k-71k yearly 2d ago
Senior Cloud+DevOps Lead
Launch Legends
Team leader job in Cheyenne, WY
Shape the Future of Blockchain-Bringing Business On-Chain
We're offering a unique opportunity to join Launch Legends (and Autheo) as a part-time Equity Cofounder. Founded nearly four years ago, Launch Legends is at the forefront of bridging Web3 blockchain technology with the next evolution of Web2 integration-bringing businesses on-chain through enterprise-grade solutions, DePIN innovations, and decentralized financial infrastructure.
Our flagship project, Autheo, is an AI enabled Layer-Zero OS with an integrated Layer-1 blockchain and complete decentralized infrastructure thast includes decentralized compute, storage, identity, and service marketplaces, as well as a Full-stack development enveronment (DevHub)-engineered for scalable enterprise adoption, developer innovation, and real-world blockchain integration.
Our Projects
Autheo - **************
Autheo Team - https://**************/teams
Launch Legends (Parent Company) - ********************
Twitter: ****************************
About Autheo
With nearly 100 equity cofounders from leading companies and institutions-many with advanced degrees and PhDs-Autheo is solving the critical challenges blocking business adoption of blockchain technology.
Key Features:
Enterprise-Grade Layer-1 Blockchain - High-speed, self-securing, and cost-efficient infrastructure built for scale.
Developer Hub & Application Marketplace - A decentralized platform where developers build, deploy, and monetize real-world apps.
Web2-Web3 Integration - Microservices, SDKs, and governance frameworks for seamless business migration.
Decentralized Cloud & Compute - Secure, privacy-preserving storage and AI-powered compute for next-gen applications.
DePIN Infrastructure - On-chain networks powering real-world infrastructure ownership and resource sharing.
Traction (Testnet Launch):
Wallet Accounts: 290,000+
Twitter Followers: 30,000+
Discord Members: 19,000+
Smart Contracts Deployed: 30,000+
Developers Registered for MVP DevHub: 7,500+
Compensation & Growth Path
This is a part time equity / token-based cofounder opportunity. You will receive equity in Launch Legends, Autheo, and the WFO Creator Network, along with token allocations in the Autheo blockchain. We have already completed an initial financing round to support infrastructure and marketing, and are currently in discussions with VCs and crypto investors to fund expansion and salaries. Salaried compensation is expected to begin within 4 to 5 months, following our node, token sales or funding.
Role: Senior Cloud+DevOps Lead
Autheo is building a world-class Cloud Infrastructure and DevOps Center of Excellence (CoE) for blockchain Layer 1/2 solutions, dApps, DeFi, DePIN, and security.
As a part-time Senior Cloud+DevOps Lead in an equity-based cofounder role, you'll establish CoE with policies, standards, templates, and best practices for robust QA processes aligned with ISO 27001, SOC 2, HITRUST, and HIPAA. This role focuses on building QA framework for blockchain/DeFi/DePIN/DevOps, with knowledge transfer to internal teams. If you're passionate about DevOps excellence, join us to enable the next trillion-dollar decentralized economy.
Key Responsibilities:
1. CoE Establishment
*Develop comprehensive QA strategy tailored to blockchain (Layer 1/2), dApps, DeFi, DePIN, DevOps, cloud infrastructure, and security products.
*Establish scalable QA CoE operating model, including governance, roles, responsibilities, and rules of engagement, ensuring alignment with ISO 27001, SOC 2, HITRUST, and HIPAA requirements.
*Incorporate compliance-driven QA processes to support certification audits and ongoing regulatory adherence.
2. Policies & Templates
*Design and document QA policies, standards, and guidelines for development, integration, automation, manual testing, performance, load, and security testing, ensuring compliance with ISO 27001 (information security), SOC 2 (security and availability), HITRUST (healthcare security), and HIPAA (protected health information).
*Develop reusable templates for test plans, test cases, defect tracking, risk assessments, and compliance-focused reporting (e.g., audit trails, control validation).
*Define metrics and KPIs to measure QA effectiveness, product quality, and compliance with regulatory standards.
3. Toolset & Knowledge Transfer
*Recommend QA toolset with setup and integration guidelines, supporting regulatory compliance.
*Build centralized, compliance-ready knowledge base for all QA processes and resources.
*Complete knowledge transfer and training for the internal QA team, including guidance on maintaining certifications.
4. Collaboration & Innovation
*Collaborate with engineering, compliance, and cross-functional teams for alignment and regulatory adherence.
*Lead QA architecture reviews for consistency and scalability.
*Mentor teams and contribute to open-source QA components.
Qualifications:
Required:
*Bachelor's/Master's in Computer Science or equivalent.
*5+ years in DevOps/QA for blockchain/cloud/high-throughput systems.
*Expertise in ISO 27001/SOC 2/HITRUST/HIPAA compliance.
*Proficiency in QA tools, templates, and CI/CD pipelines.
Preferred:
*Background in DeFi/DePIN ecosystems and compliance challenges.
*Experience with audit preparation and certification processes.
*Contributions to open-source QA tools or patents in DevOps.
Soft Skills:
*Strategic mindset for scalability and compliance.
*Strong leadership and cross-functional collaboration.
*Passion for QA excellence in decentralized environments.
Deliverables (90 Days):
*Fully documented QA CoE strategy and operating model aligned with ISO 27001/SOC 2/HITRUST/HIPAA.
*Comprehensive QA policies, standards, and best practices with compliance controls.
*Reusable templates for test planning, execution, defect tracking, and compliance reporting.
*Recommended QA toolset with setup/integration guidelines supporting regulatory compliance.
*Centralized, compliance-ready knowledge base for all QA processes.
*Completed knowledge transfer/training for internal QA team on certifications.
*Open-source QA components driving 100+ integrations.
*SREcon 2026 workshop on DevOps leadership.
About Our Organization
Autheo is a cutting-edge technology company building blockchain Layer 1 and Layer 2 solutions, decentralized applications, DeFi, and DePIN products. Our mission is to drive innovation in decentralized ecosystems through robust, secure, and scalable technology. The QA Center of Excellence will play a critical role in ensuring the quality, security, and compliance of our products, aligning with ISO 27001, SOC 2, HITRUST, and HIPAA standards, and this role is pivotal in laying its foundation.
🌐 🚀 WHY JOIN LAUNCH LEGENDS?
Traction with Momentum: Autheo is already gaining significant traction in the blockchain space, with rapid developer adoption, platform growth, and partnership interest.
Cross-Industry Impact; Autheo is positioned to transform not only the Web3 ecosystem-but also Web2 and the broader technology sector-by enabling real-world business adoption of decentralized infrastructure.
Real Innovation, Not Hype: Unlike many blockchain ventures, Autheo is focused on substance over speculation. We are building real solutions: modular fullstack infrastructure, enterprise-grade toolkits, decentralized identity, cloud, compute, and service orchestration.
Backed by Elite Talent: You'll join a team composed of professionals from top-tier universities, Fortune 500 companies, and major blockchain platforms. Our team includes multiple PhDs and senior engineers who have launched and scaled world-class technologies.
If you're ready to redefine blockchain adoption, empower global business integration, and help shape the next generation of Web3 and developer ecosystems, we invite you to take the next step.
Let's build the future-together.
$70k-113k yearly est. 60d+ ago
Customer Care Team Lead
Memorial Hospital of Laramie County 4.2
Team leader job in Cheyenne, WY
Job DescriptionA Day in the Life of a Customer Care Team Lead In a high - paced environment, this position will provide training and support for Customer Care Representatives (CCR) who are receiving inbound calls, placing outbound calls and following up on accounts that require additional research related to billing within the Revenue Cycle. Assists with patient accounts and correspondence.
Why Work at Cheyenne Regional?
403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible
Here is What You Will Be Doing:
Assists the Customer Care Representatives (CCR) with questions and handle escalated callers.
Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges.
Develops call handling training and documents for CCRs and perform monthly call audits.
Works in Cisco phone system to load outbound list, reviews call reports and takes appropriate actions.
Develops and maintains training documents for complex accounts including but not limited to probate, bankruptcy and settlement offers.
Monitors the inventory and progress of accounts placed with external collection agencies.
Works with internal and external partners on escalated concerns. Conducts in-depth research of concerns, communicates and documents findings.
Communicates and transfers information to clinics and departments as applicable for resolution.
Works patient correspondence, updates information, audits accounts and mails out requested information.
Ensures all workflow items are completed within the set turn-around-time and quality expectations. Performs monthly audits of work queues.
Works with internal and external partners to keep all procedures and training material current.
Reviews posted adjustments and self-pay settlement requests for approval/denial.
Develops schedule, goals, and audit tools for the Single Billing Office (SBO).
Participates in screening and interviewing applicants.
Promotes and participates in LEAN practices and strategies.
Desired Skills:
Ability to communicate effectively with internal and external clients
Ability to use good judgment and critical thinking skills to identify and resolve problems
Proficient skills in MS Office software; particularly Excel and Outlook
Computer and telephone knowledge
Efficient and accurate keyboard/typing skills
Ability to exhibit a high level of professionalism with a strong work ethic and commitment to satisfaction
Functional knowledge of HIPAA rules and regulations
In-depth working knowledge of the various applications associated with the workflows
Knowledge of electronic health record (EHR) systems
Advance knowledge of telephone systems including auto dialer and reporting
Ability to lead others
Here is What You Need:
Associate's degree or higher and one (1) or more years of healthcare billing experience • OR, High School diploma (or equivalent certificate from an accredited program) and two (2) or more years of experience in healthcare billing and/or call center
Nice to Have:
Bilingual Spanish
Medical Billing/ Call Center certifications
Epic experience
About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
$29k-49k yearly est. 1d ago
Team Leader - Jackson Hole
Ski Butlers 3.8
Team leader job in Jackson, WY
Seasonal (Seasonal)
Job Title: TeamLeader
Terms: Seasonal, full time roles available
Pay: $21/hour base wage, plus generous tips.
Requirements:
Expect weekend and holiday work. Valid Drivers License required. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!
About us:
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About the role:
Teamleaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a teamleader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.
Perks and Benefits
Free Alterra Mountain Company Employee pass
Free Jackson Hole Resort season pass (No blackouts!)
Unlimited access to all AMC owned resorts
Free Ikon Base Pass
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday*
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Location specific, customer service-based bonuses (4 total in-season)
Primary Responsibilities:
Opening and closing the shop daily
Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
Plan delivery routes, support calls and pickups for the current and upcoming shift.
Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
Dispatch ski technicians on reactive support calls
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
Setting up the next shift for success
Upselling existing guests via phone calls/texts in predelivery communication
Secondary Responsibilities:
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift.
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and issuing refunds
Assist with delivery and support service operations as needed
$21 hourly Auto-Apply 60d+ ago
Sales Team Lead/Manager
The Spartan Group
Team leader job in Casper, WY
Casper GMC Cadillac is hiring! We are expanding our team and are seeking an experienced Sales Team Lead/Manager. Must be a career-minded, results-driven individual who is looking to grow their career. Must have proven leadership success and at least 1 year of experience in a management position at a new vehicle dealership.
Are you driven to make a difference that positively affects the bottom line?
Are you ready to make a career move?
Perks of Casper GMC Cadillac:
Excellent Product
Beautiful Dealership
Outstanding Location
Make-sense Schedule
Enormous Potential for Growth and Advancement
CLOSED SUNDAYS!!
Company Benefits:
Health and Dental Insurance
Paid Time Off
Paid Life Insurance
401k
This is an Excellent Career Opportunity for the right individual.
Apply Today!
$43k-62k yearly est. Auto-Apply 60d+ ago
Sales Team Leader
Alleviation Enterprise LLC
Team leader job in Evanston, WY
Job Description
We're on the lookout for a standout performer who can be a valuable addition to our sales team. With our current rapid growth, we need candidates who naturally embody a "lead by example" approach. Our main goal is to find individuals who deeply resonate with our mission: to help others grow personally and transform, guiding them towards their goals while becoming a better version of themselves.
Job Overview:
This role involves leading direct sales efforts in your designated territory. Through our comprehensive training, you'll learn to effectively engage with small and medium-sized businesses across various industries, forging direct connections with business owners and decision-makers. Your main focus will be promoting top-notch supplemental insurance products and services to both business owners and employees. Expect personalized interactions with business owners, benefits managers, and employees, along with occasional product presentations to sizable groups ranging from 50 to 100+. As a sales leader, you'll play a crucial role in driving successful outreach and making a difference.
Responsibilities:
The Sales Team Lead will spend part of their week actively participating in sales activities while also balancing sales goals with providing training and mentorship to new team members. This role demands a combination of strong sales skills and prior experience in mentorship or leadership.
The Sales Team Lead is responsible for supporting the sales staff and increasing sales. Our ideal candidate has the following skills and qualifications:
Strong communication skills for interactions with customers and sales staff
Leadership skills
Strategic planning
Familiarity with effective sales strategies
Inspirational attitude and ability to create a motivating environment
Ability to train others effectively
Product knowledge
Customer service skills
ADDITIONAL QUALIFICATIONS:
Pass a high-level pre-employment background check
Active Drivers License and reliable transportation
Active Health & Life Insurance Producer license in your resident state (or willing to obtain - study course provided and state licensing fees reimbursement available)
Bachelor's degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered)
COMPENSATION & BENEFITS:
Comprehensive classroom and field training program
Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions
Health, dental and vision benefits offered after 60-days of employment
Performance-based promotions
Control of your schedule based on results achieved rather than time worked
Continuing professional development classes, advanced sales trainings, and leadership development classes
Culture of camaraderie, friendly competition, and success mindset
Apply now to be part of a team that embraces challenges and rewards effort!
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$42k-62k yearly est. 11d ago
Sierra DC Supervisor
STP Retail
Team leader job in Cheyenne, WY
Sierra
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
The Opportunity: Grow Your Career.
Total responsibility for operating an efficient, productive and safe department, while meeting or exceeding daily production requirements within the Distribution Center. Ensures that quality and service are at a high level. Maintains a productive, positive, and motivated work force by spending a minimum of 90% of the total shift "on the floor" reviewing orders and directing associates.
Manages day to day activity within department, including planning, flow, and resource allocation.
Develops and motivate associates and ensures morale is at a high level while maintaining company culture
Builds effective relationships with business partners, i.e. counterparts, peers, Management, Union, Human Resources, Loss Prevention, and Transportation.
Effectively communicates with associates, counterparts, peers, and management to provide for a more efficient operation.
Ensures that area meets all requirements for Safety and Housekeeping.
Ensures constant improvement by reviewing practices, methods and processes. Make recommendations on any opportunities to improve.
Who We're Looking For: You.
Previous experience managing diverse teams of 20+ associates
4-6 years of experience
High School graduate, College preferred or equivalent work experience
Communication, coaching and development, strong math and PC skills
Proven ability to motivate teams and manage conflict; ability to provide feedback and develop other leaders
Must be available to support multiple shifts
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
5121 Campstool Road
Location:
USA Sierra Fulfillment Center CheyenneThis position has a starting salary range of $61,000.00 to $79,700.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$61k-79.7k yearly 7d ago
Concierge Supervisor
Noble House 3.7
Team leader job in Jackson, WY
Full-time Description
Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team!
The Job
The Concierge Supervisor position handles supervision of the Concierge Staff under the Front Office Manager and will also be responsible for maintaining correspondence with local vendors. In addition, as Lead Concierge, the Candidate will provide training, create literature, and handle day to day activities of the Concierge Desk by communicating and arranging third party activities, transportation, and dining requests, among other duties.
The Offer
In return we offer our new Concierge Supervisor:
Competitive Medical Benefits Package and 401(k)
Competitive Wages and Flexible Schedules
Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
Discounts on Noble House Hotels & Resorts Room Rates
Discounts on Ski Passes
Shared Transferable Ski Pass
Onsite Ski-in, Ski-out, and Ski Storage
Requirements
Requirements
To be successful as our new Concierge Supervisor you:
Extensive knowledge of local businesses, area attractions, and community events.
Are eager to learn and take pride in your work.
Are reliable, have a flexible mind-set and like to smile.
Have prior administrative experience.
Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.
Live and work in a beautiful place with endless opportunities for world class recreation. Apply today!
Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials.
$49k-74k yearly est. 6d ago
Supervisor
Top Shelf Collective
Team leader job in Jackson, WY
Full-time Description
Ready to lead a dynamic team at The Liquor Store of Jackson Hole?
Top Shelf Collective, a certified Great Place to Work, is seeking an exceptional Supervisor to drive our mission forward while creating outstanding customer experiences in Jackson Hole's vibrant mountain community.
THE OPPORTUNITY
We're seeking someone to supervise daily operations at The Liquor Store of Jackson Hole. This multifaceted role combines floor operations, customer service excellence, inventory management, and team development in our growing retail operation.
WHAT YOU'LL DO
Lead Floor Operations: Manage opening/closing procedures, shift activities, store procedures, and communication standards while maintaining cleanliness and efficiency
Drive Customer Excellence: Create welcoming environments, handle customer orders and special requests, and coach team members on customer interactions
Develop Your Team: Assist with employee training, facilitate product education sessions, and provide coaching on customer service and product knowledge
Ensure Compliance: Maintain industry regulations, handle cash management accurately, and oversee daily huddles and communication protocols
WHAT WE'RE LOOKING FOR
21+ years old
People-oriented team player with autonomous decision-making abilities
Ability to lift 50 pounds
Supervisory experience in a retail setting preferred
Flexible schedule with availability for weekends and holidays
Must have local housing and reliable transportation
WHY YOU'LL LOVE WORKING HERE
$26/hour DOE
Generous PTO policy
Great discounts: 31% at TLS, 25% at Jackson Hole Marketplace
Full benefits: 401K with company match, affordable medical, 100% employer-covered dental & vision
Great Place to Work Certified workplace culture
Career growth opportunities with comprehensive training programs
Top Shelf Collective is an equal opportunity employer. Join us in creating exceptional experiences while building your career in the heart of the American West!
Requirements
21 years or older
Local Housing
Flexible schedule with availability for weekends and holidays
GED or HS diploma
2 years supervisory experience preferred
Ability to lift 50 pounds
Strong verbal and written communication skills
Salary Description 26/hr